Contact Optimus Innovations
Get a custom proposalBilingual, HIPAA-ready healthcare staffing.
Optimus Innovations is a nearshore BPO company based in Colombia that provides dedicated bilingual teams for U.S. and Canadian logistics and healthcare operations.
We help companies delegate recurring operational work such as customer service, track and trace, proof-of-delivery follow-up, billing support, administrative coordination, records requests, data entry, and other back-office workflows.
Optimus offers two service models:
Managed Pods — Dedicated teams recruited, employed, and managed by Optimus, with supervision, quality assurance, operational reporting, coaching, and an escalation path included.
Transition Pods — Designed for companies that already manage their own workflows and teams. The client retains daily operational control while Optimus handles the Colombian employment and workforce-administration layer, including contracts, payroll, statutory obligations, attendance and leave administration, personnel matters, and replacement hiring.
Engagements can start with a small dedicated team and expand based on the workflow and operating requirements.
Our focus is straightforward: give companies access to nearshore operating capacity in Colombia with clearly defined responsibilities, visible oversight, and a delivery model built around the work being delegated.
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Min project size
$5,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Year founded
Founded 2023
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Customer Service Outsourcing
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- Sales Outsourcing
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Industries
- Business services
- 100%
Clients
- Midmarket ($10M - $1B)
- 50%
- Small Business (<$10M)
- 50%
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
< $25
/hr
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Patient Inbound Care
Small
$1,600
/month
- Number of Agents: 1
Medium
$7,500
/month
- Number of Agents: 5
Large
$14,000
/month
| Features |
Small $1,600 /mo |
Medium $7,500 /mo |
Large $14,000 /mo |
|---|---|---|---|
|
Dedicated Agent |
|||
|
Call Support |
|||
|
Email Support |
|||
|
Quality Assurance |
– |
||
|
Shared Account Manager |
– |
– |
|
|
Number of Agents |
1 |
5 |
10 |
|
Small $1,600 /mo |
|
|---|---|
|
Dedicated Agent |
|
|
Call Support |
|
|
Email Support |
|
|
Quality Assurance |
– |
|
Shared Account Manager |
– |
|
Number of Agents |
1 |
|
Medium $7,500 /mo |
|
|---|---|
|
Dedicated Agent |
|
|
Call Support |
|
|
Email Support |
|
|
Quality Assurance |
|
|
Shared Account Manager |
– |
|
Number of Agents |
5 |
|
Large $14,000 /mo |
|
|---|---|
|
Dedicated Agent |
|
|
Call Support |
|
|
Email Support |
|
|
Quality Assurance |
|
|
Shared Account Manager |
|
|
Number of Agents |
10 |
Our Story
Optimus Innovations was built to make outsourcing feel like an extension of a client’s operations. From Colombia, we build dedicated bilingual teams for U.S. and Canadian companies through two models: Managed Pods, where we oversee the team and operational layer, and Transition Pods, where clients keep daily control while we manage the Colombian workforce administration. Our focus is transparency, accountability, and reliable long-term support.
Meet the Team
Manuel CaballeroPresident & Co-founder
What Sets Us Apart
Dedicated Teams, Not Shared Capacity
We build dedicated teams around the client’s workflows, responsibilities, and operating requirements rather than placing work into a generic shared service model.Two Flexible Operating Models
Managed Pods include Optimus supervision, QA, reporting, and operational oversight. Transition Pods let clients retain day-to-day operational control while Optimus manages the Colombian workforce administration layer.Built for Nearshore Operations
Our Colombia-based bilingual teams support U.S. and Canadian companies with recurring customer service, back-office, logistics, and healthcare workflows.
Contact Optimus Innovations
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