CamTalk Solutions Packages

North Miami, FL

Customer Experience Management

End-to-end customer support across phone, chat, email, and social channels with flexible coverage and SLA-backed quality.

Features	Small $3,200 /mo Per Agent - 5 agents ≈ $16k	Medium $3,100 /mo Per Agent - 15 agents ≈ $46.5k	Large $3,000 /mo Per Agent - 25+ agents ≈ $75k+
Hours of Operation	Standard business hours support (Mon–Fri)	Extended service window, up to 16 hours/day	24/7 coverage for global customer bases
Channels Supported	Email and chat support only	Voice, email, and chat with escalation management	Full omnichannel support: voice, chat, email, SMS, and social media
Team Structure	Shared support agents with oversight	Dedicated team with account manager	Fully dedicated support staff with QA and team leads
Quality Assurance	Periodic QA reviews	Regular QA monitoring and customer satisfaction reports	Dedicated QA analysts, weekly calibrations, and CSAT tracking
Training & Onboarding	Standard onboarding and brand briefing	Customized training with live roleplay sessions	Fully tailored onboarding program with brand tone immersion and continuous training
Service Level Agreement (SLA)	Email response within 4 hours; chat within 2 minutes	Email within 2 hours; chat or phone within 90 seconds	Email within 1 hour; chat or phone under 60 seconds

Small $3,200 /mo Per Agent - 5 agents ≈ $16k
Hours of Operation	Standard business hours support (Mon–Fri)
Channels Supported	Email and chat support only
Team Structure	Shared support agents with oversight
Quality Assurance	Periodic QA reviews
Training & Onboarding	Standard onboarding and brand briefing
Service Level Agreement (SLA)	Email response within 4 hours; chat within 2 minutes

Medium $3,100 /mo Per Agent - 15 agents ≈ $46.5k
Hours of Operation	Extended service window, up to 16 hours/day
Channels Supported	Voice, email, and chat with escalation management
Team Structure	Dedicated team with account manager
Quality Assurance	Regular QA monitoring and customer satisfaction reports
Training & Onboarding	Customized training with live roleplay sessions
Service Level Agreement (SLA)	Email within 2 hours; chat or phone within 90 seconds

Large $3,000 /mo Per Agent - 25+ agents ≈ $75k+
Hours of Operation	24/7 coverage for global customer bases
Channels Supported	Full omnichannel support: voice, chat, email, SMS, and social media
Team Structure	Fully dedicated support staff with QA and team leads
Quality Assurance	Dedicated QA analysts, weekly calibrations, and CSAT tracking
Training & Onboarding	Fully tailored onboarding program with brand tone immersion and continuous training
Service Level Agreement (SLA)	Email within 1 hour; chat or phone under 60 seconds

Small Medium Large

$3,200

/month

$3,100

/month

$3,000

/month

Hours of Operation: 24/7 coverage for global customer bases
Channels Supported: Full omnichannel support: voice, chat, email, SMS, and social media
Team Structure: Fully dedicated support staff with QA and team leads
Quality Assurance: Dedicated QA analysts, weekly calibrations, and CSAT tracking
Training & Onboarding: Fully tailored onboarding program with brand tone immersion and continuous training

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