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CamTalk Solutions, a subsidiary of CAAR Enterprises LLC, is a U.S.-based boutique BPO dedicated to helping businesses scale their customer experience and back-office operations with confidence. We provide tailored outsourcing solutions across voice, chat, email, and back-office support, leveraging a global workforce while maintaining U.S. oversight and management.
Our focus is on flexibility and transparency, whether you need a small pilot team to test outsourcing for the first time or a scalable workforce to support growth, CamTalk adapts to your business needs. Many of our clients begin with our 5-seat, 90-day pilot program, which provides a risk-free way to experience outsourcing and see measurable results before expanding.
With our cloud-based call center platform, we deliver multi-channel communication, AI-driven analytics, and secure compliance (HIPAA, SOC2-ready), ensuring both quality and accountability. Unlike large, one-size-fits-all BPOs, CamTalk stands out by offering personalized client attention, agents aligned to your customer demographic, and the ability to launch quickly with cost-effective pricing models.
Our mission is to provide outsourcing that feels like an extension of your in-house team — reliable, agile, and focused on results.
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Min project size
$1,000+
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Hourly rate
$25 - $49 / hr
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Employees
50 - 249
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Year founded
Founded 2025
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
$25 - $49
/hr
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Packages we offer:
Scalable Call Center Support
Professional inbound and outbound call handling with dedicated U.S.-based contractors, multi-channel capabilities, and reliable oversight.
Small
Per agent - 5 dedicated agents
$3,200
/month
- Hours of Operation: Business hours coverage (Mon–Fri, 9 AM–5 PM EST)
- Channels Supported: Voice (inbound and outbound calls)
- Team Structure: Shared agent team with lead oversight
- Technology & System Integration: Standard call logging and performance analytics
- Reporting & Analytics: Weekly summary reports with basic metrics
Medium
Per agent - 15 dedicated agents
$3,100
/month
- Hours of Operation: Extended coverage up to 16 hours per day (Mon–Sat)
- Channels Supported: Voice, chat, email, and SMS
- Team Structure: Dedicated team with a client account manager
- Technology & System Integration: Integrated data sharing and CRM syncing
- Reporting & Analytics: Real-time dashboards and automated analytics
Large
Per agent - 30+ dedicated agents
$3,000
/month
- Hours of Operation: 24/7/365 support with global team rotation for seamless service
- Channels Supported: Full omnichannel support including voice, chat, SMS, email, and social
- Team Structure: Fully dedicated team with QA manager and training lead
- Technology & System Integration: Advanced customization, call routing, and performance dashboards
- Reporting & Analytics: Custom analytics suite with SLA tracking and monthly strategy reviews
| Features |
Small $3,200 /mo |
Medium $3,100 /mo |
Large $3,000 /mo |
|---|---|---|---|
|
Hours of Operation |
Business hours coverage (Mon–Fri, 9 AM–5 PM EST) |
Extended coverage up to 16 hours per day (Mon–Sat) |
24/7/365 support with global team rotation for seamless service |
|
Channels Supported |
Voice (inbound and outbound calls) |
Voice, chat, email, and SMS |
Full omnichannel support including voice, chat, SMS, email, and social |
|
Team Structure |
Shared agent team with lead oversight |
Dedicated team with a client account manager |
Fully dedicated team with QA manager and training lead |
|
Technology & System Integration |
Standard call logging and performance analytics |
Integrated data sharing and CRM syncing |
Advanced customization, call routing, and performance dashboards |
|
Reporting & Analytics |
Weekly summary reports with basic metrics |
Real-time dashboards and automated analytics |
Custom analytics suite with SLA tracking and monthly strategy reviews |
|
Quality Assurance |
Random QA sampling with brief feedback |
Scheduled QA reviews and live monitoring |
Dedicated QA analyst, scorecards, and monthly calibration sessions |
|
Training & Onboarding |
Standard onboarding and script familiarization |
Customized training with simulated calls and feedback |
Fully branded onboarding with ongoing refresher training and performance coaching |
|
Service Level Agreement (SLA) |
Standard SLA (average response within 2 minutes; 70% first-call resolution) |
Enhanced SLA (response within 60–90 seconds; 75–80% first-call resolution) |
Premium SLA (response within 45–60 seconds; 80%+ first-call resolution and priority queue handling) |
|
Escalation & Support Management |
Escalations managed by shared team lead |
Escalations handled by assigned account manager with follow-ups |
Dedicated escalation team with direct client communication |
|
Small $3,200 /mo |
|
|---|---|
|
Hours of Operation |
Business hours coverage (Mon–Fri, 9 AM–5 PM EST) |
|
Channels Supported |
Voice (inbound and outbound calls) |
|
Team Structure |
Shared agent team with lead oversight |
|
Technology & System Integration |
Standard call logging and performance analytics |
|
Reporting & Analytics |
Weekly summary reports with basic metrics |
|
Quality Assurance |
Random QA sampling with brief feedback |
|
Training & Onboarding |
Standard onboarding and script familiarization |
|
Service Level Agreement (SLA) |
Standard SLA (average response within 2 minutes; 70% first-call resolution) |
|
Escalation & Support Management |
Escalations managed by shared team lead |
|
Medium $3,100 /mo |
|
|---|---|
|
Hours of Operation |
Extended coverage up to 16 hours per day (Mon–Sat) |
|
Channels Supported |
Voice, chat, email, and SMS |
|
Team Structure |
Dedicated team with a client account manager |
|
Technology & System Integration |
Integrated data sharing and CRM syncing |
|
Reporting & Analytics |
Real-time dashboards and automated analytics |
|
Quality Assurance |
Scheduled QA reviews and live monitoring |
|
Training & Onboarding |
Customized training with simulated calls and feedback |
|
Service Level Agreement (SLA) |
Enhanced SLA (response within 60–90 seconds; 75–80% first-call resolution) |
|
Escalation & Support Management |
Escalations handled by assigned account manager with follow-ups |
|
Large $3,000 /mo |
|
|---|---|
|
Hours of Operation |
24/7/365 support with global team rotation for seamless service |
|
Channels Supported |
Full omnichannel support including voice, chat, SMS, email, and social |
|
Team Structure |
Fully dedicated team with QA manager and training lead |
|
Technology & System Integration |
Advanced customization, call routing, and performance dashboards |
|
Reporting & Analytics |
Custom analytics suite with SLA tracking and monthly strategy reviews |
|
Quality Assurance |
Dedicated QA analyst, scorecards, and monthly calibration sessions |
|
Training & Onboarding |
Fully branded onboarding with ongoing refresher training and performance coaching |
|
Service Level Agreement (SLA) |
Premium SLA (response within 45–60 seconds; 80%+ first-call resolution and priority queue handling) |
|
Escalation & Support Management |
Dedicated escalation team with direct client communication |
Our Story
CamTalk Solutions, a woman-owned business, was born from a simple idea: create opportunities for people while helping businesses grow. Seeing many in the U.S. unemployed for months, I wanted to offer flexible, work-from-home jobs that ease financial and family burdens. At the same time, we support businesses by handling time-consuming processes through scalable, secure outsourcing. Our mission is to empower both individuals and organizations to thrive.
Contact CamTalk Solutions
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