Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
Services provided
Pro Medical Billing Solutions is a Back Office Outsourcing company. They were founded in 2010, and their services include Back Office Outsourcing and IT managed services.
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$100,000+$100 - $149 / hr50 - 249
Services provided
Midsize Business Consulting company Construction Estimator, is based in Brooklyn, New York. The team provides Business Consulting and Commercial Brokerage Services.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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$1,000+$50 - $99 / hr50 - 249
Services provided
MeraTalk is an IT strategy consulting company established in 2020. Based in Cranston, California, the team focuses on IT strategy consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9Romford, England
Services provided
See all 1 projectsBusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
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$5,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
Touchbase is a Dubai, United Arab Emirates-based e-commerce development firm. Their services include E-Commerce Development and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Call center company Answer MTI was established in 1982. The team focuses on Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Digitrench LLC is a Back Office Outsourcing company. The Dhaka, Bangladesh-based firm provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999
Services provided
Capline Dental Services is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were established in 2016.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Class Staff İnsan Kaynakları is a Staffing company. In istanbul, Türkiye, the team offers Staffing and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49
Services provided
Founded in 2017, Virtual Sourcing Solutions is a small St. Petersburg, Florida-based IT staff augmentation company. Their services include IT staff augmentation and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Toronto, Canada
Services provided
See all 21 projectsWorkStaff360 provides Customer Support Outsourcing services, including virtual assistants for call center and inventory management tasks. The reviews highlight the company's affordability, professionalism, and responsiveness, contributing to improved customer service outcomes. Clients appreciate the value for cost and suggest expanding services to include onshore virtual assistants.
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$1,000+< $25 / hr250 - 999Lusaka, Zambia
Services provided
Launched in 2010, FSI Outsourcing is a call center company. The team provides Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr250 - 999
Services provided
Resolv.Global is a Staffing company. The firm is based in Plano, Texas. Their team focuses on Staffing and Employer of Record (EOR) Services.
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$1,000+< $25 / hr250 - 999Gondia, India
Services provided
StaffCloud Services Pvt Ltd is a Data Annotation Services company. The team is in Gondia, India, and their services include Data Annotation Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Wheaton, IL
Services provided
Remote Employee is a Marketing Strategy company. They are located in Wheaton, Illinois and San Fernando, Philippines, and their services include Marketing Strategy and Digital Strategy.
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Undisclosed< $25 / hr10 - 49
Services provided
Founded in 2008, Pam's VAS is a small Levittown, Pennsylvania-based Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+Undisclosed10 - 49
Services provided
Mobilize.AI LLC, a telephone answering service, was founded in 1995. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Bronx, NY
Services provided
Commercial Financing company Bl Leads was founded in 2014. The team offers Commercial Financing and Finance & Accounting Outsourcing (FAO) and is located in Bronx, New York.
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UndisclosedUndisclosed10 - 49Fife, WA
Services provided
Pro Call Center Inc is a Fife, Washington-based answering service. They specialize in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Jaipur, India
Services provided
Esteem Host is an IT strategy consulting company. Their team is headquartered in Jaipur, India and focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49
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Americas Survey Company is a phone answering service launched in 1998. The small team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Sacramento, CA
Services provided
Founded in 2021, Quantamnest is an e-commerce development firm. The small team focuses on E-Commerce Development and Business Consulting.
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UndisclosedUndisclosed10 - 49Kutaisi, Georgia
Services provided
A1 Telecom is an IT managed services company. Founded in 2017, their team offers IT managed services and Call Center Services.
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UndisclosedUndisclosed10 - 49
Services provided
All County Locksmith Store is a Sales Outsourcing company based in Waterbury, Connecticut. They offer Sales Outsourcing and Content Writing Services.
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$1,000+< $25 / hr10 - 49
Services provided
Business Consulting company Nova Steel Corporation is located in Mumbai City, India. They specialize in Business Consulting and Customer Service Outsourcing.
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$50,000+< $25 / hr1,000 - 9,999Riyadh, Saudi Arabia
Services provided
Excellent Solutions is a large call center company headquartered in Riyadh, Saudi Arabia. Their services include Call Center Services and HR Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Call center company REACH 3C is in Dubai, United Arab Emirates. Established in 1999, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Launched in 2023, Fyhba Services Pvt Ltd, a small Business Consulting company, is in Pune, India. Their services include Business Consulting and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Established in 2020, Medstar Billing Services is a Back Office Outsourcing company. The small team provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Located in Tampa, Florida, Cureintent is a Back Office Outsourcing company. Established in 2018, the team provides Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+$50 - $99 / hr10 - 49
Services provided
Forever CRM is a CRM consulting and SI company. The Pittsburgh, Pennsylvania-based team specializes in CRM consulting and SI and Customer Service Outsourcing.
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$1,000+$200 - $300 / hr10 - 496th of October City, Egypt
Services provided
Small Customer Service Outsourcing company Teleoceans, is in 6th of October City, Egypt. The team focuses on Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
Chat Support Service, a Customer Service Outsourcing company, is based in Lahore, Pakistan. The team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
Teleyan is an answering service. The team focuses on Call Center Services and AI Agents, and the company is in Nor Hachn, Armenia.
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$1,000+$25 - $49 / hr10 - 49Nea Ionia, Greece
Services provided
Assistant24.gr is a Back Office Outsourcing company. The company is based in Nea Ionia, Greece. Their team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Bhopal, India
Services provided
GadiRepair is a Business Valuation Services company. They specialize in Business Valuation Services and Customer Service Outsourcing and were launched in 2016. The firm is located in Bhopal, India.
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$1,000+< $25 / hr2 - 9Westerville, OH
Services provided
No More Phone Tag is a telephone answering service. Their small team is in Westerville, Ohio. Their services include Call Center Services and Customer Service Outsourcing.
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$50,000+< $25 / hr2 - 9
Services provided
TrustWorth International Pvt Ltd, a Business Consulting company, is based in Navi Mumbai, India. Established in 2025, the team offers Business Consulting and Call Center Services.
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Undisclosed< $25 / hr2 - 9
Services provided
EvolveFusion Private Solutions is a call center company. The Noida, India-based firm provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Accounting company SJ MEDICAL BILLING SOLUTION was founded in 2025. The team focuses on Accounting and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249San Jose, CA
Services provided
See all 1 projectsRPM BPO delivers services focused on booking meetings, lead intake, and closing deals, particularly enhancing inbound lead conversions. Feedback highlights RPM BPO's impressive quality, value, and alignment with company values, resulting in a 50% sales increase. Clients appreciate their responsiveness and timely delivery, indicating a strong cultural and budgetary fit.
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Undisclosed< $25 / hr50 - 249Barcelona, Spain
Services provided
Essentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249
Services provided
Launched in 2021, amplify5 is a midsize Cape Town, South Africa-based call center. Their team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Jackson Township, NJ
Services provided
Headquartered in Jackson Township, New Jersey, MSA Outsourcing Solutions LLC is a call center. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Durban, South Africa
Services provided
Midsize telephone answering service Amalfi Outsourcing, is located in Durban, South Africa. The team provides Call Center Services and Back Office Outsourcing.
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$25,000+$25 - $49 / hr50 - 249Cairo, Egypt
Services provided
Minds for Integrated Solutions, a website development company, is based in Cairo, Egypt. Their services include Web Development and Mobile App Development.
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UndisclosedUndisclosed50 - 249
Services provided
Founded in 2022, M4U Pte Ltd is a midsize Email Marketing company. Their services include Email Marketing and BI & big data consulting & SI.
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$1,000+< $25 / hr50 - 249Bengaluru, India
Services provided
Proziod Analytics Pvt Ltd is a Back Office Outsourcing company. They were launched in 2016 and specialize in Back Office Outsourcing and IT staff augmentation.
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$1,000+< $25 / hr50 - 249
Services provided
Launched in 2019, Elite Sense LLP is a Customer Service Outsourcing company. Their team specializes in Customer Service Outsourcing and Sales Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.7/40.020/20 Reviews9/10 Clients & Experience6.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.2/40.018/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?