Top Customer Support Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$1,000+< $25 / hr250 - 999Palm Beach Gardens, FL
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VirtuallyinCredible is a Palm Beach Gardens, Florida-based Staffing company. Their services include Staffing and Business Consulting.
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$1,000+< $25 / hr250 - 999Laguna Beach, CA
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See all 1 projectsTeam4eCom provides Amazon vendor central management services, including inventory management and product listing optimization. Overall feedback indicates they deliver timely and effective solutions, significantly reducing overselling and enhancing product visibility. Clients appreciate their proactive communication and dedication to understanding business challenges, ensuring a collaborative and successful partnership.
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UndisclosedUndisclosed1,000 - 9,999Chennai, India
Services provided
Quintessence Business Solution and Services is a Coppell, Texas-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were launched in
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UndisclosedUndisclosed50 - 249Duluth, GA
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In Duluth, Georgia, Leadsprospex is a midsize Business Consulting company. The team specializes in Business Consulting and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Glen Burnie, MD
Services provided
Telerep is a Glen Burnie, Maryland-based answering service company. They provide Call Center Services and Customer Service Outsourcing and were established in 1976.
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$1,000+< $25 / hr50 - 249Las Vegas, NV
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Global Services BPO is a Las Vegas, Nevada-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Roslin, Scotland
Services provided
Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Chennai, India
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Established in 2021, MEG WORLD TECHNOLOGIES is a Back Office Outsourcing company. Their team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Visakhapatnam, India
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MRM RCM solutions is a small Customer Service Outsourcing company. Launched in 2025, the team offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Karachi, Pakistan
Services provided
Round Clock Support is a Customer Service Outsourcing company. Their team is located in Karachi, Pakistan and provides Customer Service Outsourcing and Application Management & Support.
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Undisclosed$25 - $49 / hr2 - 9Addis Ababa, Ethiopia
Services provided
Flownexs is a Customer Service Outsourcing company. Headquartered in Orpington, England and Addis Ababa, Ethiopia, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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IT strategy consulting company CSoft Europe is headquartered in Sofia, Bulgaria. The team focuses on IT strategy consulting and IT staff augmentation.
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$1,000+< $25 / hr2 - 9Washington, DC
Services provided
Small Recruiting company AUTIN LLC, is in Washington, District of Columbia. Their services include Recruiting and Staffing.
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$1,000+Undisclosed250 - 999
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Established in 2008, DataMondial is a midsize Back Office Outsourcing company. Their team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Wheat Ridge, CO
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My Call Cloud is a small Business Consulting company. They offer Business Consulting and Call Center Services and were established in 2011.
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UndisclosedUndisclosed50 - 249
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Executive Boutique Call Center is a call center service. They are in Cebu, Philippines and have midsize team. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Kochi, India
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Vafion, a Customer Service Outsourcing company, is based in Kochi, India. Established in 2014, the team focuses on Customer Service Outsourcing and Custom Software Development.
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$10,000+$150 - $199 / hr50 - 249Blackburn, England
Services provided
Granby is a Digital Strategy company. Based in Blackburn, England, the agency was established in 1999. Their services include Digital Strategy and IT managed services.
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$1,000+$25 - $49 / hr2 - 9Kolkata, India
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Headquartered in Kolkata, India, SoftPointZone Infotech Pvt Ltd is an e-commerce development firm. They focus on E-Commerce Development and Web Development.
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$1,000+< $25 / hr10 - 49Naga, Philippines
Services provided
See all 1 projectsDigital Minds BPO Services specializes in creating visually appealing, search engine optimized, and user-friendly websites, often using WordPress, with added features such as e-commerce capabilities and social media integration. The overall feedback highlights their strong project management skills, responsiveness, and ability to exceed client expectations, demonstrating a professional and proactive approach to their work.
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UndisclosedUndisclosed2 - 9Marseille, France
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Envolaxion is a Corporate Training & Coaching company founded in 2021. The team specializes in Corporate Training & Coaching and Business Consulting.
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$1,000+< $25 / hr10 - 49Balsall Common, England
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Live IT Support is a Balsall Common, England-based IT managed services company. They offer IT managed services and Customer Service Outsourcing and were established in 2016.
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$25,000+$50 - $99 / hr10 - 49Ho Chi Minh City, Vietnam
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Software development company TECH JDI is in Ho Chi Minh City, Vietnam. They focus on Custom Software Development and Customer Service Outsourcing and were established in 2016.
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$1,000+< $25 / hr10 - 49
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NorthOak is a Back Office Outsourcing company. They are based in Toronto, Canada. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
See all 1 projectsZenko Group is a European outsourcing contact center with over 11 years of experience providing tailored customer support and business process outsourcing solutions for clients across the US,
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UndisclosedUndisclosed50 - 249
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A Telecommunication is a call center service established in 2018. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Las Vegas, NV
Services provided
CSV Now, a Customer Service Outsourcing company, was established in 2020. They focuses on Customer Service Outsourcing and Content Marketing.
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$10,000+< $25 / hr50 - 249
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Based in Cairo, Egypt, Telephonic is a call center. They focus on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249
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ProcessVenue (Predusk Technology Pvt. Ltd.) is an AI development company. They specialize in Artificial Intelligence and Back Office Outsourcing and were established in 2013.
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$1,000+$25 - $49 / hr50 - 249Gurugram, India
Services provided
Launched in 2007, KNM Management Advisory is a Finance & Accounting Outsourcing (FAO) company. Their team focuses on Finance & Accounting Outsourcing (FAO) and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
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Kalash Services is an IT managed services company founded in 2018. The team focuses on IT managed services and Call Center Services and is located in Lalitpur, Nepal.
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$1,000+Undisclosed50 - 249
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Dedicated Financial GBC is a Business Consulting company. The team focuses on Business Consulting and Call Center Services, and the company is based in Shoreview, Minnesota.
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Undisclosed$25 - $49 / hr50 - 249Abu Dhabi, United Arab Emirates
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Expect Transaction Services is a PR agency. Founded in 2025, the firm focuses on Public Relations and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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Primo Contatto Multilingual Contact Center is a call center service founded in 2008. The midsize team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Andover, MN
Services provided
Back Office Outsourcing company SMA Support Services is in Andover, Minnesota. They offer Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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Eufonie, a Back Office Outsourcing company, was established in 2012. Based in Antananarivo, Madagascar, the team specializes in Back Office Outsourcing and Call Center Services.
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Undisclosed$50 - $99 / hr10 - 49Alexandria, Egypt
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Peakpoint outsourcing is a small phone answering service established in 2023. Their team focuses on Call Center Services and Back Office Outsourcing.
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$50,000+$25 - $49 / hr10 - 49New York, NY
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Mrzeph Tech is a graphic design company headquartered in New York, New York. They specialize in Graphic Design and CRM consulting and SI and were founded in 2020.
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$1,000+Undisclosed250 - 999Mumbai, India
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Viaante Business Solutions , a software development firm, was launched in 2011. Headquartered in Mumbai, India and Mumbai, India, the team focuses on Custom Software Development and Web Development.
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UndisclosedUndisclosed50 - 249Fairfield, CA
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Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed$150 - $199 / hr10 - 49Tewksbury, MA
Services provided
Document Digitization & Management company Boston Document Shredding Service provides Document Digitization & Management and Customer Service Outsourcing. They were established in 2007.
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Undisclosed$50 - $99 / hr2 - 9München, Germany
Services provided
Startup Campus Germany GmbH, a Business Consulting company, was established in 2018. The small team specializes in Business Consulting and Market Research.
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UndisclosedUndisclosed250 - 999Mandaue City, Philippines
Services provided
Forward Bpo Inc., a phone answering service, was launched in 2017. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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$1,000+< $25 / hr250 - 999Santa Catarina, Mexico
Services provided
One Contact by Grupo Migesa is an Email Marketing company. They are located in Santa Catarina, Mexico and have midsize team. They offer Email Marketing and Social Media Marketing.
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$1,000+Undisclosed250 - 999Makati City, Philippines
Services provided
Yempo Solutions, a Finance & Accounting Outsourcing (FAO) company, was launched in 2014. The agency provides Finance & Accounting Outsourcing (FAO) and IT managed services, and is midsize.
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Undisclosed< $25 / hr50 - 249New York, NY
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See all 1 projectsHabiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
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$1,000+< $25 / hr1,000 - 9,999New York, NY
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Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Wokingham , England
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The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed50 - 249Schaumburg, IL
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Allianze BPO Services is a Market Research company. Located in Schaumburg, Illinois, the company was established in 2014. Their team specializes in Market Research and Custom Software Development.
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$1,000+$100 - $149 / hr50 - 249Tampa, FL
Services provided
Launched in 1996, MGSI - Medical Group Services is a Finance & Accounting Outsourcing (FAO) company. The firm specializes in Finance & Accounting Outsourcing (FAO) and Insurance Services & Brokers.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.1/40.018.2/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.1/40.018.4/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
36.7/40.019.2/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
35.3/40.018.2/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?