Cascade Answering Solutions

Cascade Answering Solutions will make sure you NEVER miss a call. We guarantee that we will always answer your calls FAST and efficiently, with the care your business deserves. We offer full-time answering, overflow answering during business hours, all calls answered after-hours, or a mix of service types. Whether you represent a large medical group that is in need of a contact center to help connect patients with providers, or you are a small business owner who gets more calls than they can handle and are worried about missing an important call or potential new client, you came to the right place. Our virtual receptionists are taking calls right now on behalf of other businesses taking messages, paging their on-call staff members, processing orders, scheduling customer appointments, and performing general customer service duties. We want to be an extension of your business. As such, we strive to represent ourselves and the businesses that we answer calls for with professionalism and integrity.

Our call center services can be tailored to fit your needs. With our standard answering service accounts, you only pay for the time our staff spends on the phones, nothing else.

While you are unavailable, our professional answering service can:

- Take messages and send them to you via email, SMS, Fax, or secure paging portal

- Patch/transfer callers to you or your on-call staff member

- Schedule appointments for you using your web-based scheduler

- Dispatch your staff members using our intelligent dispatching platform

- Order processing and sales calls

- Reservation making

- Much, much more!