Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Kyiv, UkraineServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+< $25 / hr10 - 49
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9VerbS is an Email Marketing company. In Cebu City, Philippines, the team focuses on Email Marketing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
Etiqad Solutions, a small answering service company, is headquartered in Birmingham , England. The team focuses on Call Center Services and Corporate Training & Coaching.
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$1,000+< $25 / hr10 - 49
Services provided
Bizcentrics is an Advertising company. Their team is based in New Hyde Park, New York and specializes in Advertising and Digital Strategy.
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$1,000+< $25 / hr10 - 49
Services provided
Team Outsource is a Business Consulting company. Their team is based in Newton, Massachusetts. The company offers Business Consulting and Call Center Services.
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Undisclosed< $25 / hr10 - 49Homestead, FL
Services provided
Flexcenter LLC is a Homestead, Florida-based Back Office Outsourcing company. They offer Back Office Outsourcing and Sales Outsourcing.
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$10,000+$25 - $49 / hr10 - 49Monterrey, Mexico
Services provided
Servicios de Contacto Aries is a small Monterrey, Mexico-based call center. The team specializes in Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Asfper Soft is a website development company. They focus on Web Development and Call Center Services and were established in 2013.
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$1,000+< $25 / hr10 - 49
Services provided
Sygnius Solution is a social media marketing company. They specialize in Social Media Marketing and Search Engine Optimization and are based in Dhaka, Bangladesh.
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$1,000+< $25 / hr10 - 49
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Back Office Squad is a Digital Strategy company. The team offers Digital Strategy and Social Media Marketing, and the firm is in Toronto, Canada.
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$50,000+$25 - $49 / hr10 - 49
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Invent HealthMatics Inc is a Back Office Outsourcing company. The team is located in Dover, Delaware and Saskatoon, Canada, and their services include Back Office Outsourcing and Business
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$5,000+< $25 / hr10 - 49Kyiv, Ukraine
Services provided
In Kyiv, Ukraine and Kyiv, Ukraine, Adapter is a small Content Marketing company. Their services include Content Marketing and Application Management & Support.
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Undisclosed$25 - $49 / hr10 - 49Rajkot, India
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Website development firm 2CUBE STUDIO was launched in 2022. The company specializes in Web Development and Customer Service Outsourcing.
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$25,000+$25 - $49 / hr10 - 49
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Established in 2022, Insync Sales Solutions, a small Sales Outsourcing company, is headquartered in Perth, Australia. Their team provides Sales Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10 - 49
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Connexion CC is a call center company. The small Cairo, Egypt-based team focuses on Call Center Services and Back Office Outsourcing. The company was established in 2023.
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UndisclosedUndisclosed10 - 49Barranquilla, Colombia
Services provided
Linked2U is a call center. They were launched in 2023, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Kelaniya, Sri Lanka
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Launched in 2022, Remote Pro Virtual Assistant is an answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Al Obour City, Egypt
Services provided
Giroz is a Marketing Strategy company. Headquartered in Al Obour City, Egypt and Cairo, Egypt, the team provides Marketing Strategy and Custom Software Development.
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UndisclosedUndisclosed10 - 49Round Rock, TX
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ProGlobal Support is a Back Office Outsourcing company. In Round Rock, Texas, the company was founded in 2023. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49Sachse, TX
Services provided
Top Lead Partner is a phone answering service established in 2020. The firm focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49København, Denmark
Services provided
FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
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Undisclosed< $25 / hr10 - 49Radlett, England
Services provided
Marketing Strategy company The Covalence was established in 2018. Headquartered in Rawalpindi, Pakistan and Radlett, England, the team provides Marketing Strategy and Web Development.
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Undisclosed$100 - $149 / hr10 - 49Glen Cove, NY
Services provided
Casey's Cleaning of Long Island LLC is an Architectural Design company founded in 1986. Their services include Architectural Design and IT managed services.
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$1,000+< $25 / hr10 - 49Toronto, Canada
Services provided
In Toronto, Canada, Qallus JSR Inc. Is a phone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+$25 - $49 / hr10 - 49Los Angeles, CA
Services provided
Launched in 2024, Customer First Solutions is a call center company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Kampala, Uganda
Services provided
Kastommed BPO Solutions LTD is a call center service. The team offers Call Center Services and Customer Service Outsourcing and is located in Kampala, Uganda.
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$5,000+Undisclosed10 - 49Alicante (Alacant), Spain
Services provided
CRM consulting and SI company LeadMasters International was established in 2021. The firm specializes in CRM consulting and SI and Call Center Services.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
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Aizan BPO Solution, a small Back Office Outsourcing company, is located in New York, New York and Lahore, Pakistan. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49
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BPO-RCM is a call center founded in 2022. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
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LoomInfinity is an answering service. Established in 2024, the agency is located in Prishtina, Kosovo. Their team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49
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Citadel Connections is an answering service company. The Winter Park, Florida-based team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Islamabad, Pakistan
Services provided
Metropole Solutions, a call center, is headquartered in Islamabad, Pakistan. The team specializes in Call Center Services and Back Office Outsourcing.
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$10,000+$50 - $99 / hr10 - 49
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FT Digital Solutions is a software development firm. The firm is in San Jose, Costa Rica. Their services include Custom Software Development and Web Development.
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$1,000+Undisclosed10 - 49
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Plexus BPO, a call center service, was established in 2024. They offers Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49
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Answering service One Dial Solutions BPO is headquartered in Batangas City, Philippines. Founded in 2021, the team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Mountain View, CA
Services provided
Sonify is a small IT managed services company headquartered in Mountain View, California. The team specializes in IT managed services and Call Center Services.
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$1,000+< $25 / hr10 - 49
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IT strategy consulting company Unified Outsourcing Services Pvt Ltd was launched in 2024. The team provides IT strategy consulting and Web Development.
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$10,000+< $25 / hr10 - 49
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Answering service company InboxCrew was launched in 2025. The team specializes in Call Center Services and Back Office Outsourcing and is based in Noida, India.
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Undisclosed$25 - $49 / hr10 - 49
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Answering service company CALLSYNC ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. Is located in Kalamaria, Greece. Founded in 2024, the team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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VirtuTask, a phone answering service, was founded in 2023. Based in Malolos, Philippines, the team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Avvant Business Process Outsourcing is a call center company. The firm is located in Makati City, Philippines. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49
Services provided
SwiftOpz, a call center, is headquartered in Bengaluru, India. They offer Call Center Services and Back Office Outsourcing and were launched in 2025.
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UndisclosedUndisclosed10 - 49
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Call Center Pro is an answering service. The Montréal, Canada-based company specializes in Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10 - 49
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Founded in 2023, Nexsourcing is a small Aventura, Florida-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Estarta Call Center is an answering service. They are in Brooklyn, New York, and their services include Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10 - 49München, Germany
Services provided
Established in 2025, KALLEXA is a small call center company in Ferizaj, Kosovo and München, Germany. Their team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
OnDutyOps LLC is a call center founded in 2025. Located in Claymont, Delaware, the team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
CoreTech Data Solutions is a Back Office Outsourcing company. Located in Lewes, Delaware and Bengaluru, India, the company specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49
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Call center service Appointment Catalyst LLC provides Call Center Services and Back Office Outsourcing. They were launched in 2025.
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$1,000+< $25 / hr10 - 49
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In Johannesburg, South Africa, Sales Dynamix is a small telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
SolvdIT Solutions is a call center established in 2020. The agency specializes in Call Center Services and Back Office Outsourcing, and is small.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.1/40.017.2/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?