Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Call center Convoso is based in Los Angeles, California. The team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Services provided
See all 2 projectsBSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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$1,000+< $25 / hr50 - 249Hants, England
Services provided
ProcessFlows, a Back Office Outsourcing company, focus on Back Office Outsourcing and Custom Software Development. They were launched in 1987.
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$5,000+$100 - $149 / hr50 - 249New York, NY
Services provided
Brand Connections is an Advertising company founded in 2001. The team offers Advertising and Event Marketing.
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$10,000+< $25 / hr50 - 249Jaipur, India
Services provided
Sarv Webs Pvt. Ltd. Is a Jaipur, India-based call center service. They provide Call Center Services and Sales Outsourcing and were founded in 2011.
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$1,000+< $25 / hr50 - 249Islamabad, Pakistan
Services provided
Riz Solutions is an Advertising company. Their midsize team is headquartered in Islamabad, Pakistan. Their services include Advertising and Social Media Marketing.
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$5,000+$150 - $199 / hr10 - 49Vaughan, Canada
Services provided
In Social Incorporated is an Advertising company. They specialize in Advertising and Social Media Marketing and are based in Vaughan, Canada.
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$1,000+Undisclosed10 - 49Delhi, India
Services provided
Active India Holidays, a Translation company, focus on Translation and Language Interpretation. They were founded in 2007.
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$5,000+< $25 / hr2 - 9Noida, India
Services provided
NSB BPO Solution Pvt. Ltd. Is a phone answering service. Their small team is headquartered in Noida, India and India. Their services include Call Center Services and Transcription.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Business Consulting company StrikeForceSales is in North Sydney, Australia. They focus on Business Consulting and Call Center Services and were established in 2005.
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$1,000+< $25 / hr250 - 999San Antonio, TX
Services provided
World Wide Outsource Solutions LLC, a call center company, offers Call Center Services and Custom Software Development. The firm is in San Antonio, Texas.
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$5,000+< $25 / hr10 - 49Anaheim, CA
Services provided
Staff Boom, a Back Office Outsourcing company, is in Anaheim, California. Their services include Back Office Outsourcing and Business Consulting.
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$1,000+$50 - $99 / hr10 - 49Kraków, Poland
Services provided
Launched in 2010, Teleaudyt sp. Z o. O. Is a small IT strategy consulting company. Their team provides IT strategy consulting and Cybersecurity.
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$1,000+< $25 / hr250 - 999Chennai, India
Services provided
Botomation is an AI firm founded in 1999. Their team offers Artificial Intelligence and Call Center Services.
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$1,000+< $25 / hr2 - 9Bengaluru, India
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Technoraft is a software development company. The Bengaluru, India-based firm was established in 2019. Their team focuses on Custom Software Development and Web Development.
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Undisclosed< $25 / hr2 - 9Lahore, Pakistan
Services provided
Uplift Source is an Advertising company. Established in 2021, the company provides Advertising and Branding.
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$1,000+< $25 / hr2 - 9
Services provided
Digital Astar, a Digital Strategy company, was established in 2022. In Sangrur, India and Sirsa, India, the team offers Digital Strategy and Web Design.
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UndisclosedUndisclosed2 - 9Dover, DE
Services provided
Wizards.lat is a small CRM consulting and SI company. Launched in 2023, the team specializes in CRM consulting and SI and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Perto Costa is a small answering service. Founded in 2023, the team specializes in Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49
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Esi-Call is a call center company. Located in Sidi Bel Abbès, Algeria, the firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
See all 1 projectsOssisto provides virtual assistant services, catering to businesses seeking to enhance sales numbers and social media presence. The overall feedback highlights effective assistance, timely project delivery, and high-quality outcomes, particularly beneficial for new business owners.
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UndisclosedUndisclosed50 - 249Itasca, IL
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Brown & Joseph, a phone answering service, was launched in 1996. They specializes in Call Center Services and Custom Software Development.
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$1,000+< $25 / hr250 - 999Toronto, Canada
Services provided
Simpro Solutions is a Back Office Outsourcing company. The Toronto, Canada-based firm specializes in Back Office Outsourcing and Call Center Services.
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$10,000+$100 - $149 / hr250 - 999Dhaka, Bangladesh
Services provided
Talent Centric Ltd., an Accounting company, was launched in 2014. In Dhaka, Bangladesh, the team provides Accounting and Back Office Outsourcing.
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$1,000+$300+ / hr250 - 999Antananarivo, Madagascar
Services provided
Beepeeoo is an Advertising company launched in 2015. Their services include Advertising and Public Relations.
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$5,000+< $25 / hr250 - 999
Services provided
OneMed Billing is a Back Office Outsourcing company. Established in 2020, their team offers Back Office Outsourcing and Document Digitization & Management.
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$1,000+$25 - $49 / hr50 - 249San Diego, CA
Services provided
Phone answering service Phone Net is located in San Diego, California. They focus on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
Services provided
ValuedHR Business Services, a social media marketing firm, was launched in 2012. The agency provides Social Media Marketing and Staffing.
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$5,000+$50 - $99 / hr50 - 249Ahmedabad, India
Services provided
Unipath Solutions is a call center service. The team focuses on Call Center Services and Back Office Outsourcing and is in Ahmedabad, India.
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$1,000+< $25 / hr50 - 249Colombo, Sri Lanka
Services provided
Tellida is a midsize Colombo, Sri Lanka-based Finance & Accounting Outsourcing (FAO) company. The team focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Norcross, GA
Services provided
Frenik Marketing Group is a Marketing Strategy company. The Norcross, Georgia-based company was established in 2013. Their team focuses on Marketing Strategy and Graphic Design.
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UndisclosedUndisclosed10 - 49Sahibzada Ajit Singh Nagar, India
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Misshya Technology, a call center company, is located in Sahibzada Ajit Singh Nagar, India. Their services include Call Center Services and Logistics & Supply Chain Consulting.
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$5,000+$50 - $99 / hr10 - 49Sofia, Bulgaria
Services provided
ACS Bulgaria is a Customer Service Outsourcing company launched in 2022. The agency provides Customer Service Outsourcing and Staffing.
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$1,000+< $25 / hr2 - 9
Services provided
See all 1 projectsCallenta is an international remote call center offering 24/7 inbound and outbound support, live chat, CRM integration, and multilingual assistance in English, Russian, and Turkish. We specialize
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$1,000+< $25 / hr2 - 9Manchester,london, England
Services provided
ZAGZTECH is a Mirpur, Pakistan-based answering service company. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Viborg, Denmark
Services provided
Oncall ApS is a small telephone answering service headquartered in Viborg, Denmark. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Answering service Flexi-Hub is located in Dublin 8, Ireland. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2023.
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UndisclosedUndisclosed2 - 9
Services provided
Alketek Solutions is an IT strategy consulting company. The team provides IT strategy consulting and IT managed services, and the firm is headquartered in Miami, Florida.
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$1,000+< $25 / hr2 - 9Orlando, FL
Services provided
Customer Service Outsourcing company Connectual Assistant was founded in 2024. Headquartered in Orlando, Florida, the team offers Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9White Plains, NY
Services provided
Bota Group is an answering service company. Their small team of employees is located in White Plains, New York. Their team focuses on Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr2 - 9
Services provided
C.J. Customer Support, LLC is a small Dallas, Texas-based answering service company. The team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
Services provided
Deezy13 dot com llc is a small call center service based in Pompano Beach, Florida. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Ondata is a small Customer Service Outsourcing company established in 2022. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Remotix is a Back Office Outsourcing company. The Jönköping, Sweden-based team provides Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Berkeley, CA
Services provided
Launched in 1979, Direct Line Tele Response is a call center. The midsize team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Christchurch, New Zealand
Services provided
2B Connected Limited is a Sales Outsourcing company based in Christchurch, New Zealand. Their services include Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Hartford, England
Services provided
Pink Spaghetti PA Services, a Back Office Outsourcing company, was established in 2009. They provides Back Office Outsourcing and Direct Marketing.
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$5,000+$100 - $149 / hr50 - 249Pimpri-Chinchwad, India
Services provided
Influx Outsourcing ptivate limited, an answering service company, offer Call Center Services and Back Office Outsourcing. They were established in 2022.
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$1,000+< $25 / hr50 - 249
Services provided
EXCELSIOR CONSULTING is an answering service located in Yaoundé, Cameroon. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49Gurugram, India
Services provided
Established in 2019, Xcentasia is a Back Office Outsourcing company. Their team specializes in Back Office Outsourcing and Market Research.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.2/40.016.8/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?