Contact FIXATE
Get a custom proposalSupport focused on the user experance
We run support for other companies. Customers, internal teams, stores, sites.
By phone, email and ticket, and in person when someone actually has to be standing next to the thing.
Managed support, embedded teams, field support, AI implementation, and reviews for teams keeping support in house who know it isn't working.
Our people can make decisions. Refunds, goodwill, exceptions, inside limits each client sets. Most issues get finished rather than passed back.
Göteborg, with delivery across three continents. We work in any language your customers use, recruiting for each market rather than routing everything to one hub.
FIXATE AB was founded in 2024. The people running it have been doing this since the 1990s.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
10 - 49
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Locations
Göteborg, Sweden
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Year founded
Founded 2024
4 Locations
- Göteborg , Sweden
- Casal de Cambra , Portugal
- Kuala Lumpur , Malaysia
- Skopje , North Macedonia
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Business Consulting Focus
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- Business Process Management Consulting
- 5%
- Due Diligence Consulting
- 5%
- Sourcing and Procurement Consulting
- 5%
- Customer Service Outsourcing
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- IT Managed Services Focus
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- Help desk
- 50%
- Hardware
- 20%
- Network
- 10%
- Other IT managed services
- 10%
- Vendor Procurement & Selection
- 10%
Industries
- Consumer products & services
- 40%
- Business services
- 20%
- Education
- 20%
- Information technology
- 20%
Clients
- Midmarket ($10M - $1B)
- 50%
- Small Business (<$10M)
- 40%
- Enterprise (>$1B)
- 10%
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Our Story
FIXATE wasn’t born from a business plan. It was built out of frustration with customer support that felt robotic, disconnected, and reactive.
That’s why we built a new support philosophy: one based on care, ownership, and doing it right from the first contact.
We knew it could be better.
So, we made it better.
Locations (4)
Contact FIXATE
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