Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed250 - 999Sacramento, CA
Services provided
TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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$25,000+Undisclosed250 - 999Prague 8, Czech Republic
Services provided
ICON Communication Centres s.r.o. Is a Customer Service Outsourcing company founded in 2003. The company specializes in Customer Service Outsourcing and Call Center Services, and is midsize.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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$1,000+< $25 / hr1,000 - 9,999Ho Chi Minh, Vietnam
Services provided
THIENTU CO.,LTD is a large Ho Chi Minh, Vietnam-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Services provided
Call center Outsourcing S.A.S BIC specializes in Call Center Services and Customer Service Outsourcing. They are based in Bogotá, Colombia and Bogotá, Colombia.
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$1,000+$25 - $49 / hr50 - 249Bellevue, WA
Services provided
Customer Service Outsourcing company Virtudesk is headquartered in Bellevue, Washington. Their services include Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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Undisclosed$25 - $49 / hr10 - 49Noble Park, Australia
Services provided
Eco Commercial Cleaning Melbourne is a small Customer Service Outsourcing company established in 2010. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Services provided
Best Safe Driver, a Customer Service Outsourcing company, was founded in 1947. The company provides Customer Service Outsourcing, and is midsize.
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$50,000+< $25 / hr10,000+Winnipeg, Canada
Services provided
Large answering service IntouchCX, is in Winnipeg, Canada. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10,000+Fort Lauderdale, FL
Services provided
DocVA, an Email Marketing company, was established in 2000. They specializes in Email Marketing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Dublin, Ireland
Services provided
Founded in 1989, Covalen is a call center service. The team offers Call Center Services and Back Office Outsourcing and is based in Dublin, Ireland and Budapest, Hungary.
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$1,000+$25 - $49 / hr50 - 249Birmingham, England
Services provided
Launched in 2019, The SaaSy People is a midsize Customer Service Outsourcing company located in Birmingham, England. Their team specializes in Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Boronia, Australia
Services provided
Lane Electrical is a Customer Service Outsourcing company in Boronia, Australia and Boronia, Australia. They offer Customer Service Outsourcing and were launched in 2020.
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$1,000+< $25 / hr10 - 49North Brooksville, FL
Services provided
See all 1 projectsFocus on growing your business while your Bond Assistant handles the busy work—tasks like research, data entry, social media management, lead generation, and daily operations. Think of your Bond
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UndisclosedUndisclosed250 - 999Amman, Jordan
Services provided
See all 1 projectsCsMena offers Customer Service Outsourcing, including Call Center Outsourcing support. Reviews praise their professionalism, commitment to partner success, and effectiveness in improving operational efficiency. Clients highlight CsMena's international reach, strong company values, and cost-effective services, making them a reliable choice for customer care outsourcing.
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Undisclosed< $25 / hr10 - 49Denver, CO
Services provided
Sales Outsourcing company GTM dart is in Denver, Colorado. Their services include Sales Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Bury, England
Services provided
FM Outsource is a Bury, England-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Business Consulting and were founded in 2012.
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$25,000+< $25 / hr1,000 - 9,999Sioux Falls, SD
Services provided
Five Star Call Centers is a phone answering service. Their team is in Sioux Falls, South Dakota and Guatemala City, Guatemala and specializes in Call Center Services and Customer Service
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$1,000+$25 - $49 / hr50 - 249West Melbourne, Australia
Services provided
Oracle CMS, a Customer Service Outsourcing company, was established in 2005. The agency specializes in Customer Service Outsourcing and Social Media Marketing.
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$50,000+$25 - $49 / hr250 - 999St. Louis, MO
Services provided
Customer Direct, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Back Office Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
Services provided
Luminos Labs is an e-commerce development firm and Customer Service Outsourcing company. They focus on E-Commerce Development and Customer Service Outsourcing and were founded in 2010.
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$250,000+$300+ / hr1,000 - 9,999Riyadh, Saudi Arabia
Services provided
Smart Link is a Customer Service Outsourcing company. The team is in Riyadh, Saudi Arabia, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Markham, Canada
Services provided
Callnovo is a call center company founded in 2004. Their team focuses on Call Center Services and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Ghaziabad, India
Services provided
Akshi Engineers Pvt. Ltd. Is a Customer Service Outsourcing company. The Ghaziabad, India-based team provides Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Iloilo City, Philippines
Services provided
OBPO is a call center. The large Iloilo City, Philippines-based team specializes in Call Center Services and Back Office Outsourcing. The firm was founded in 2000.
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$1,000+$25 - $49 / hr1,000 - 9,999Renton, WA
Services provided
Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
GC Pest Control is a small Customer Service Outsourcing company established in 2016. Their services include Customer Service Outsourcing.
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$25,000+$50 - $99 / hr50 - 249
Services provided
Customer Service Outsourcing company Tom Cruise specializes in Customer Service Outsourcing. They are in Helsinki, Finland.
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$1,000+Undisclosed50 - 249Coppell, TX
Services provided
Lanvera is a Coppell, Texas-based Customer Service Outsourcing company. They focus on Customer Service Outsourcing and were launched in 1985.
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$10,000+$150 - $199 / hr250 - 999Thousand Oaks, CA
Services provided
Launched in 2017, Advatix is a Logistics & Supply Chain Consulting and Customer Service Outsourcing company. The agency focuses on Logistics & Supply Chain Consulting and Customer Service
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
Customer Service Outsourcing company F A J Technical Services LLC was launched in 2024. The team specializes in Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
Absolute Security & Allied Services Pvt. Ltd, a Customer Service Outsourcing company, is in Delhi, India. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Based in Los Angeles, California, Mobile Computer Repair is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999München, Germany
Services provided
Founded in 2016, yoummday is a phone answering service. The firm provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Glendale, AZ
Services provided
Founded in 2007, Schneider Engineering & Technology is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Business Consulting.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
Services provided
See all 1 projectsAt Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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$1,000+< $25 / hr50 - 249Albany, NY
Services provided
AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
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$50,000+< $25 / hr1,000 - 9,999Sofia, Bulgaria
Services provided
Sixty K Ltd is a large Customer Service Outsourcing company. Founded in 2008, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
Brandt International is a Customer Service Outsourcing company. Headquartered in Kuala Lumpur, Malaysia, the team provides Customer Service Outsourcing and Corporate Training & Coaching.
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$5,000+< $25 / hr1,000 - 9,999Cairo, Egypt
Services provided
ETISAL International is a Customer Service Outsourcing company located in Cairo, Egypt and Cairo, Egypt. Their services include Customer Service Outsourcing and IT managed services.
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UndisclosedUndisclosed250 - 999Zagreb, Croatia
Services provided
Heloo, a Customer Service Outsourcing company, is based in Zagreb, Croatia. Founded in 2017, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Tampa, FL
Services provided
Imagenet LLC is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing and is located in Tampa, Florida and Lake Forest, California.
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UndisclosedUndisclosed1,000 - 9,999Kyiv, Ukraine
Services provided
ECall Call Center, an answering service, was founded in 2005. The team specializes in Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Santo Domingo, Dominican Republic
Services provided
Advensus is a call center service. Based in Santo Domingo, Dominican Republic, their team specializes in Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Columbus, OH
Services provided
Harper & Company CPA Plus is a Customer Service Outsourcing company headquartered in Columbus, Ohio. The team focuses on Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Customer Service Outsourcing company SK Electrical Works Pvt Ltd provides Customer Service Outsourcing. They are in Slough, England and Slough, England.
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UndisclosedUndisclosed250 - 999Limassol, Cyprus
Services provided
Conversion Optimization company edna is based in Limassol, Cyprus. The team offers Conversion Optimization and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Woburn, MA
Services provided
ScribeEMR, Inc. Is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2016.
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$25,000+< $25 / hr1,000 - 9,999
Services provided
Call center service Dial Afrika was launched in 2018. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49West Allis, WI
Services provided
Viking Communication is a West Allis, Wisconsin-based Customer Service Outsourcing company. They focus on Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249
Services provided
Established in 2014, LexHelper is a phone answering service and Customer Service Outsourcing company. The company offers Call Center Services and Customer Service Outsourcing, and is midsize.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.2/40.016.8/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?