Oracle CMS

OracleCMS is the trusted brand for customer management solutions, providing services to an array of corporate industry leaders and government bodies. We are unequivocally committed to providing exceptional customer service, innovative technology solutions and efficient business processes. 

OracleCMS has the ability to turn complaints into compliments and enquiries into sales. We treat every interaction, no matter how mundane, as an opportunity to provide you with accurate information about the nature and profile of your customers. We will help you develop a comprehensive database of information, which can be used to generate smart and incisive marketing activities to improve your bottom line.

Our customer service specialists are extensively trained in the art of customer care. They are motivated to focus on the needs of your customers and deliver quality results every time.

We will handle all your customer transactions - calls, emails and mail - so you can focus on what you do best while we save you time and money. You can rest assured that we will treat every customer interaction as an opportunity to build your customer asset base.

We guarantee 90% of your calls will be answered in less than 14 seconds, compared to the industry benchmark of 80% of calls answered in 20 seconds.

We recognise that the future of customer service is becoming increasingly digitalised. OracleCMS can provide experienced social media experts to ensure your customers can communicate with you online. You don’t have to worry about unanswered customer requests, leave it up to us to attend to all of their needs.

OracleCMS is one of the fastest growing companies in the industry. Since our foundation, we have been profitable and financially stable. This means that you can be confident that we'll be around next month, next year and beyond as our partnership grows and evolves.