Top UX Designers in London
London’s vibrant tech scene—stretching from Shoreditch’s Silicon Roundabout to Canary Wharf’s fintech corridor—makes the city a world-class hub for user experience (UX) talent. Whether you’re a global enterprise or a fast-growing startup, a London UX agency can translate complex ideas into intuitive digital journeys.
Every provider listed on Clutch undergoes a rigorous vetting process that includes in-depth client interviews, project audits, and verified ratings, so you can shortlist with confidence. Use the filters on this page to sort firms by budget, industry expertise, or team size and find the perfect match for your project.
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Featured
What are Featured Providers?
$10,000+$100 - $149 / hr10 - 49London, EnglandServices provided
See all 32 projectsBrowser London is a UX/UI design agency known for delivering high-quality user experience and user interface design services. With a strong focus on user-centered design, Browser London consistently meets deadlines and budgets, impressing clients with their attention to detail and professional project management. Approximately 90% of reviewers praise their innovative solutions and ability to align with client needs, while feedback on potential improvements is minimal.
$5,000+$50 - $99 / hr10 - 49Serves London, EnglandServices provided
See all 19 projectsLumi Design is a User Experience and User Interface Design company specializing in creating intuitive and engaging digital platforms. With a focus on User-Centered and Experience Design, they have consistently delivered exceptional results, evidenced by 100% positive feedback across all reviews. Clients praise Lumi Design's strategic thinking, professional project management, and ability to translate complex visions into seamless and impactful digital experiences.
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$5,000+$100 - $149 / hr2 - 9London, England
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See all 3 projectsCERKA provides exceptional UX/UI services, as reflected in their Clutch.co reviews. Clients praise their ability to deliver beautifully designed and functional websites, emphasizing great communication and timely project delivery. CERKA's hands-on approach and openness to custom solutions make them a reliable partner for projects requiring User Experience and User Interface Design.
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$10,000+$300+ / hr10 - 49London , England
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See all 2 projectsDanger Farms is a development company specializing in creating intuitive web-based products and applications, as demonstrated by their successful delivery of a dashboard for Farfetch and an award-winning React chatbot for Legal & General. All reviews highlight their expertise, agility, and effective communication, with 100% positive feedback, emphasizing their ability to transform ideas into impactful solutions swiftly.
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$10,000+$100 - $149 / hr2 - 9Ilford, England
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See all 2 projectsDiscover is a design and development company specializing in enhancing user experience and brand image through web development and interaction design. Overall, Discover received positive feedback, with clients commending their professionalism, timely delivery, and strong communication skills. Notably, 100% of reviewers appreciated Discover's ability to understand and align with their business needs, though cost was noted as a consideration.
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$10,000+$150 - $199 / hr10 - 49London, England
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See all 1 projectsKIJO is a proficient web development company lauded for enhancing user experience and increasing website visibility. Their professionalism and alignment with client values were key factors in their selection. With 100% positive feedback, clients appreciate KIJO's responsiveness and ability to deliver projects on time, resulting in increased inquiries and sales value.
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$1,000+$100 - $149 / hr2 - 9London, England
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See all 2 projectsBushy is a company specializing in UX/UI design services, known for delivering visually appealing and functional digital interface designs. Their expertise in user-centered design results in timely and direct communication, as noted by 100% of reviewers who praised these aspects. Clients consistently highlight the company's professionalism and effective project management.
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$25,000+Undisclosed10 - 49London, England
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See all 4 projectsTeksati [Husssl Ltd] is a UX/UI design company recognized for developing detailed prototypes and user-centered digital interfaces. They have received positive feedback for their responsiveness and transparent communication, with 100% of reviewers highlighting their effective engagement and use of tools like Figma to facilitate design discussions and approvals.
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$10,000+$200 - $300 / hr50 - 249London, England
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I-AM Associates is a London, England-based UX company. Established in 2007, the team provides UX/UI Design and Other Design.
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$1,000+$25 - $49 / hr10 - 49London, England
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See all 1 projectsWebTech.dev is a proficient digital interface design company specializing in UX/UI design, app development, and technical support. Their reviews highlight a remarkable 100% positive feedback rate, with clients praising their proactive approach and ability to deliver complex features promptly. They excel in user-centered design, consistently exceeding expectations and integrating seamlessly as project partners.
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$25,000+$50 - $99 / hr10 - 49London, England
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See all 7 projectsNordstone is a mobile app development company recognized for its proficiency in creating diverse applications across multiple platforms. Reviews indicate a mixed perception, with approximately 67% of reviewers expressing satisfaction with their ability to meet complex project requirements, adhere to timelines, and maintain clear communication. However, one review highlighted a significant failure in delivering a functional product, suggesting potential variability in project outcomes.
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UndisclosedUndisclosed10 - 49London, England
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See all 3 projectsSmallGiants is a company specializing in UX/UI and digital interface design services. They have received overwhelmingly positive feedback, with 100% of reviewers praising their project management, specialist skills, and cultural fit. Clients appreciate their proactive approach, flexibility, and ability to deliver projects on time and within budget, often feeling as if SmallGiants is an extension of their own team.
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$10,000+$50 - $99 / hr10 - 49London, England
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See all 2 projectsCodepunch Ltd offers UX/UI design services, focusing on redesigning existing applications and adding new features to enhance user experience. Feedback highlights their impressive UX design expertise and effective project management, leading to positive outcomes such as increased app ratings and reviews. Clients appreciate their punctuality and clear communication throughout the project lifecycle.
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Undisclosed$100 - $149 / hr10 - 49London, England
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See all 5 projectsActivate Media is a web development and design company with a strong focus on creating tailored digital solutions for various industries. Feedback from their clients is overwhelmingly positive, with 100% of reviews highlighting their responsiveness, ability to deliver projects on time and within budget, and expertise in user interface and user experience. Clients also appreciate their proactive and flexible approach, making them a preferred partner for many ongoing projects.
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$1,000+$100 - $149 / hr10 - 49London, England
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Based in London, England, UX Healthcare is a small UX design company. The team focuses on UX/UI Design.
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$5,000+$25 - $49 / hr10 - 49London, England
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See all 1 projectsBrainbox Automations is a UX/UI design company renowned for its seamless integration and exceptional project execution. With an emphasis on user-centered design, they have a 100% positive feedback rate, noted for their reliability, fast execution, and excellent communication. Clients highlight their ability to effectively collaborate and deliver complex digital interface designs.
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$10,000+$100 - $149 / hr2 - 9London, England
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See all 4 projectsEpik Group LLP is a versatile web development and branding company, renowned for creating visually appealing, interactive websites and comprehensive brand identities. Overall, 100% of reviewers praised their deep creative collaboration and responsiveness, with 75% highlighting their budget-friendly pricing and culture fit. While some noted minor delays, Epik Group LLP consistently delivers projects on time, maintaining strong communication throughout.
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$5,000+$150 - $199 / hr10 - 49London, England
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Bold Insight is an UX design agency. Their small team of employees is headquartered in London, England and Downers Grove, Illinois. Their team provides UX/UI Design.
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$5,000+$25 - $49 / hr10 - 49London, England
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See all 7 projectsPixelpk Technologies is a versatile software development company specializing in web and app design and development. Their reviews are overwhelmingly positive, with clients lauding their effective communication, technical expertise, and ability to meet deadlines. Approximately 100% of reviewers expressed satisfaction, highlighting the team's responsiveness, professionalism, and commitment to delivering high-quality products.
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$1,000+$50 - $99 / hr2 - 9London, England
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See all 1 projectsBy the Scruff is a web development company specializing in creating and managing robust websites that complement a client's rebranding efforts. The feedback highlights their efficient project management, technical expertise, and reliable client interactions, with 100% of the reviewers expressing trust in their services and satisfaction with their approach to complex challenges.
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$25,000+$50 - $99 / hr10 - 49London, England
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See all 2 projectsQuorum IO Ltd is a dynamic technology company specializing in web3 and fintech solutions, as demonstrated by their successful development of a peer-to-peer payment platform. Their reviews highlight their strong project management and technical expertise, with 100% of clients impressed by their cultural alignment and commitment to meeting project timelines. Additionally, their leadership and collaborative approach are frequently praised by clients.
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$10,000+$50 - $99 / hr10 - 49London, England
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See all 1 projectsMindfury Digital - Out of Business was a software development company that specialized in creating customized data management platforms using technologies like MongoDB, Node.js, and Angular.js. The overall feedback is highly positive, with 100% of reviewers praising their project management skills and the capability to transform undeveloped ideas into robust software solutions, emphasizing efficiency, reliability, and strong communication.
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$5,000+< $25 / hr10 - 49London, England
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See all 4 projectsRed Software Development is a proficient UX/UI design and mobile application development company. Reviews highlight their strong project management skills and ability to adapt to client needs, with 100% of feedback noting timely delivery and responsiveness. Their dedication to understanding unique client requirements and offering tailored solutions has impressed clients, though slight improvements in proactive communication could enhance their service further.
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$1,000+$25 - $49 / hr10 - 49BROMLEY, England
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See all 4 projectsCreativeG is a UX/UI design company specializing in crafting user-friendly digital interfaces and experiences. Feedback from their clients is overwhelmingly positive, with 100% of reviewers praising their design quality and reliability. One noted area for improvement is the use of less technical language in communications.
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Undisclosed$50 - $99 / hr10 - 49Enfield, England
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See all 1 projectsFome is a PPC management company known for its effective and seamless execution of campaigns. They are praised for their personal approach and timely delivery, with 100% of the feedback highlighting positive outcomes such as increased impressions and conversions. The company was selected for its budget-friendly pricing and alignment with clients' values.
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$25,000+$150 - $199 / hr50 - 249London, England
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See all 3 projectsPenta Software & Creative Agency offers services in corporate identity design, UI/UX design, website development, and email services. The reviews highlight their comprehensive approach, budget alignment, and commitment to enhancing user experience and interface design. Clients appreciate their timely delivery, responsiveness, and ability to effectively represent brands digitally, resulting in increased website traffic and user engagement.
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$25,000+$50 - $99 / hr10 - 49London, England
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See all 4 projectsapplabs.codes is a company specializing in UX/UI design, providing seamless mobile app solutions. Approximately 90% of the feedback highlights their professionalism and design skills, particularly in mobile UI, while 10% suggest improvements in initial testing. Overall, clients commend their creativity and responsiveness, contributing to a premium user experience design.
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$10,000+$100 - $149 / hr2 - 986-90 Paul St, England
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See all 11 projectsRoundtable Studio is a UX/UI design company praised for its exemplary User Experience and User Interface Design services. Their team is lauded for integrating seamlessly with clients, demonstrating flexibility, and establishing effective workflows. Their skills were instrumental in a successful digital transformation project, with 100% of reviewers highlighting their design expertise and adaptability.
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$10,000+$50 - $99 / hr2 - 9London, England
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Mate and Mate is a small London, England-based user experience design company. Their services include UX/UI Design and Branding.
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$5,000+$50 - $99 / hr2 - 9London, England
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See all 2 projectsStartup Venture Builder is a versatile venture development company specializing in supporting startups through strategic advice, application development, and marketing solutions. The overall feedback is highly positive, with clients praising their commitment, flexibility, and effective project management. About 100% of the reviewers appreciate their market insight and agile approach, although some note that their unstructured team setup may require more organizational time.
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Undisclosed$150 - $199 / hr50 - 249London, England
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See all 1 projectstwentysix is a website development and design agency known for their strong project management and technical expertise. They received overwhelmingly positive feedback, with 100% of reviewers highlighting their impressive design capabilities and agile response to project needs. Clients appreciate their ability to translate ideas into designs and value their open and honest communication.
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$1,000+$25 - $49 / hr10 - 49London, England
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See all 2 projectsSOKOLDEV is a versatile development company specializing in Android app development and logo design. The company consistently meets project timelines and client requirements, as evidenced by positive feedback. Clients appreciate their cultural alignment, value for cost, and responsive communication, with 100% expressing satisfaction and intent to re-engage their services.
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$5,000+$50 - $99 / hr2 - 9London, England
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See all 1 projectsStrike UX is a digital design agency specializing in web design, logo creation, and social media management. The company has received overwhelmingly positive feedback, with clients praising their personalized approach and responsiveness. Clients particularly appreciate their ability to translate client visions into cohesive brand identities, and 100% of reviewers express satisfaction with their deliverables and project management.
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$5,000+$25 - $49 / hr2 - 9London, England
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See all 4 projectsMARKEDWAY is a UX/UI design and web development company renowned for its expertise in user-centered design and enhancing digital interfaces. Across the reviews, 100% of clients praised their effective communication and impressive sense of responsibility for improving UX/UI elements. Clients also noted a marked improvement in conversion rates and an expedited sales process, reflecting their success in achieving user experience goals.
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$50,000+$100 - $149 / hr10 - 49London, England
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Made by ON is a web development firm. The London, England-based company specializes in Web Development and Digital Strategy.
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$5,000+$50 - $99 / hr10 - 49Harrow, England
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See all 1 projectsWebezy is a web development company known for its dedication to website redesign and ongoing maintenance services. Reviews emphasize their strong work ethic and technical expertise, with a notable 100% mention of the vendor's eagerness to work and ability to challenge ideas for better outcomes. However, 100% of reviewers also point out areas for improvement in project management and time management.
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$50,000+$300+ / hr50 - 249London, England
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See all 1 projectsInviqa is a digital consultancy specializing in implementing, strategizing, and supporting open-source technical architectures, particularly using Magento, WordPress, and Drupal. They have received predominantly positive feedback for their strong delivery and cost-saving strategies, significantly reducing implementation fees by 50% over three years. However, they have been encouraged to refine their time and materials approach to align more closely with client needs.
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$10,000+$150 - $199 / hr50 - 249London, England
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Launched in 1989, Rufus Leonard is a midsize London, England-based UX agency. Their services include UX/UI Design and Branding.
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$25,000+$150 - $199 / hr250 - 999London, England
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Launched in 2003, Reprise Digital is a website development company. Their services include Web Development and UX/UI Design.
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$5,000+$25 - $49 / hr10,000+Pune, India
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Globant is a large web development firm. They offer Web Development and Custom Software Development and were founded in 2003.
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$10,000+$150 - $199 / hr50 - 249London, England
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User experience design company Spotless. Was founded in 2004. The agency offers UX/UI Design, and is midsize.
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$10,000+$150 - $199 / hr50 - 249London, England
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Foolproof is an UX company. They were launched in 2002 and focus on UX/UI Design and Digital Strategy.
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$10,000+$150 - $199 / hr50 - 249London, England
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Cxpartners is an user experience agency based in London, England. The team provides UX/UI Design.
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$250,000+$100 - $149 / hr250 - 999London, England
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App development firm Devbridge is in Chicago, Illinois and Kaunas, Lithuania. Established in 2008, the team specializes in Mobile App Development and UX/UI Design.
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UndisclosedUndisclosed1,000 - 9,999London, England
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Established in 1996, Critical Mass is a large web design company located in Calgary, Canada and London, England. Their team specializes in Web Design and UX/UI Design.
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$1,000+$25 - $49 / hr50 - 249London, England
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See all 1 projectsAmbala IT is a fast-growing provider of electronic security and customized IT solutions in Bangladesh since 2016. We focus on customer needs, delivering tailored solutions to complex challenges with
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$1,000+$25 - $49 / hr50 - 249Harrow, England
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Unikove Technologies is a software development company. The team provides Custom Software Development and Mobile App Development and is located in Noida, India and Harrow, England.
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$10,000+$150 - $199 / hr2 - 9London, England
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Founded in 2004, Thinkpublic is an user experience design company. Based in London, England, the team provides UX/UI Design and Web Design.
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UndisclosedUndisclosed50 - 249London, England
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Candyspace, a Conversion Optimization company, was founded in 2005. The firm offers Conversion Optimization and Web Design, and is midsize.
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UndisclosedUndisclosed50 - 249London, England
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Immersion Group is a midsize Johannesburg, South Africa-based user experience agency. Their services include UX/UI Design and Product Design.
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$10,000+$50 - $99 / hr10 - 49London, England
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See all 1 projectsMotzheim Development offers services in branding, website development, and UX/UI design, excelling particularly in user experience and user interface design. The reviews reflect a company that provides good value, aligns with client values, and demonstrates professionalism with a personal touch. Clients note their efficient project management and responsiveness, contributing to successful outcomes.
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$1,000+$25 - $49 / hr2 - 9London , England
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Upwelling is a Sevilla, Spain-based user experience company. They focus on UX/UI Design and Content Marketing and were founded in 2015.
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List of the Top 15 London User Experience (UX) Agencies
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$25,000+$150 - $199 / hr10 - 49London, England
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
90% UX/UI Design10% Other -
$10,000+$50 - $99 / hr50 - 249London, England
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% UX/UI Design -
$5,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$50 - $99 / hr50 - 249London, England
Ability to deliver
37.1/40.017.6/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% UX/UI Design -
$25,000+$150 - $199 / hr2 - 9London, England
Ability to deliver
38.7/40.019.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
90% UX/UI Design10% Other -
$10,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
39.1/40.019.6/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
70% UX/UI Design30% Other -
$10,000+$100 - $149 / hr2 - 9London, England
Ability to deliver
35.5/40.016.8/20 Reviews9.8/10 Clients & Experience8.9/10 Market PresenceService focus
90% UX/UI Design10% Other -
$10,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
31/40.016.4/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
100% UX/UI Design -
$1,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
36.1/40.017.4/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
65% UX/UI Design35% Other -
$10,000+$150 - $199 / hr10 - 49London, England
Ability to deliver
30.9/40.016.6/20 Reviews8.4/10 Clients & Experience5.8/10 Market PresenceService focus
80% UX/UI Design20% Other -
$5,000+$25 - $49 / hr10 - 49London, England
Ability to deliver
32.7/40.018.6/20 Reviews9.5/10 Clients & Experience4.6/10 Market PresenceService focus
70% UX/UI Design30% Other -
$50,000+$150 - $199 / hr250 - 999Ljubljana, Slovenia
Ability to deliver
39.6/40.019.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$50,000+$150 - $199 / hr250 - 999London, England
Ability to deliver
35.3/40.015.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
33.4/40.015.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
60% UX/UI Design40% Other -
$1,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
25.9/40.016.6/20 Reviews4.7/10 Clients & Experience4.6/10 Market PresenceService focus
100% UX/UI Design -
$1,000+$50 - $99 / hr2 - 9London, England
Ability to deliver
29.8/40.016.6/20 Reviews8.3/10 Clients & Experience5/10 Market PresenceService focus
80% UX/UI Design20% Other -
$25,000+$100 - $149 / hr1,000 - 9,999London, England
Ability to deliver
29.1/40.015.6/20 Reviews5.4/10 Clients & Experience8.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
36/40.018.2/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
40% UX/UI Design60% Other -
$1,000+$100 - $149 / hr2 - 9London, England
Ability to deliver
25.8/40.016.2/20 Reviews4.5/10 Clients & Experience5.2/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$25 - $49 / hr10 - 49Bromley, England
Ability to deliver
37/40.018.8/20 Reviews9.5/10 Clients & Experience8.8/10 Market PresenceService focus
35% UX/UI Design65% Other -
$5,000+$300+ / hr2 - 9London, England
Ability to deliver
25.3/40.016.2/20 Reviews2.9/10 Clients & Experience6.1/10 Market PresenceService focus
100% UX/UI Design -
$75,000+$150 - $199 / hr50 - 249London, England
Ability to deliver
38.7/40.019.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% UX/UI Design80% Other -
$50,000+Undisclosed50 - 249London, England
Ability to deliver
37.3/40.017.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
25% UX/UI Design75% Other -
$10,000+$25 - $49 / hr250 - 999London, England
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% UX/UI Design90% Other -
$5,000+$200 - $300 / hr10 - 49London, England
Ability to deliver
35/40.016.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
40% UX/UI Design60% Other -
$10,000+$100 - $149 / hr2 - 9London, England
Ability to deliver
31.6/40.016.2/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
60% UX/UI Design40% Other -
$25,000+$50 - $99 / hr250 - 999London, England
Ability to deliver
36.8/40.017/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
15% UX/UI Design85% Other -
$10,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
35.3/40.017.2/20 Reviews9.7/10 Clients & Experience8.4/10 Market PresenceService focus
33% UX/UI Design67% Other -
$25,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
36.9/40.018.6/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
25% UX/UI Design75% Other
Latest User Experience Articles
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London UX Designer FAQs
London UX design firms sit at the crossroads of design, technology, and business. Agencies here regularly collaborate with global brands like HSBC, the BBC, and Deliveroo, giving them deep insight into diverse user bases and complex regulatory requirements.
Proximity to leading universities (UCL, Imperial, RCA) also provides access to cutting-edge research and emerging talent. If you need quick workshops, onsite user testing, or alignment with UK accessibility standards, a London partner can deliver faster, face-to-face collaboration than a remote alternative.
Rates for UX design vary by agency size and scope, but most London UX shops charge between £70 – £130 per hour for their expertise. Discovery and usability audit projects start around £8,000 – £15,000, while end-to-end product design engagements (research, wireframes, UI, and testing) typically range from £30,000 – £100,000+. Enterprise-grade or heavily regulated projects—think banking or healthcare—can exceed £150,000 due to added compliance and stakeholder management.
London-based UX design agencies tackle a broad spectrum of sectors, fueled by the city’s diverse economy:
- Fintech and open banking platforms
- E-commerce and retail (from high-street to luxury)
- Media and entertainment, including streaming and gaming
- Healthcare and digital health startups
- Government and public-sector services (e.g., GOV.UK guidelines)
- Travel, transport, and mobility solutions
Many teams offer niche expertise—such as WCAG accessibility audits for public services or conversion-focused design for direct-to-consumer brands.
- Define your project’s goals: Are you looking for conversion gains, accessibility, or a complete product overhaul?
- Review relevant case studies: Prior work in your industry signals relevant domain knowledge.
- Evaluate their process fit: Agile workshops, remote-first collaboration, or in-house sprints—pick a cadence that matches your team.
- Check seniority mix: Complex projects often need seasoned strategists alongside UI designers.
- Compare cultural alignment: Schedule chemistry calls to gauge communication style and time-zone overlap.
- Validate references: Clutch reviews provide unfiltered client feedback on timelines, ROI, and responsiveness.
- One-size-fits-all proposals that skip user research
- Guaranteed time-boxed “finished” designs before discovery
- Reluctance to share testing methodologies or metrics
- Limited knowledge of UK accessibility and data-privacy laws (GDPR)
- Overreliance on freelance benches without transparent staffing plans
If an agency avoids discussing measurable outcomes—such as task success rates or Net Promoter Score improvements—consider it a warning sign.