Zero To Design

BACKGROUND

Please describe your company and position.

I am the Senior Engineer of a SaaS platform.

Describe what your company does in a single sentence.

We build a Saas platform to help large healthcare organizations with risk management & financial analytics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zero To Design to accomplish?

• Help us to create UX & UI for a new module around risk management within our existing software.

SOLUTION

How did you find Zero To Design?

Clutch Site

Why did you select Zero To Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Zero To Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Component Design System: Create a set of components that will be reusable across the application (particularly in the new module) that align with our style guide and branding. 
• High-Fidelity (High-Fi) Mockups: Develop polished, high-fi mockups based on the approved low-fi concepts and the design system.  Only desktop size high-fi mockups are needed unless we identify and agree on a particular mobile or tablet view being necessary in high-fi. Incorporate visual elements such as colors, typography, and imagery to accurately represent the final design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Organized, clean, modern designs made to our specifications; a component design system; ability to iterate with us on changing requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great asynchronous communication - messages via Slack and video walkthroughs of Figma files on Loom. They were responsive to requests for changes and met the required timelines. Also good at occasional in-person meetings to gather requirements and present progress.

What was your primary form of communication with Zero To Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Great, clear pricing model for what was included and not needing to worry about hourly pricing nitpicks. 
• Really appreciated the Loom communications & responsiveness to change requests 
• Liked their product requirements gathering flow up-front before designing 
• Liked the thoughtful research and presentation of external designs for comparison 
• Good ability to work across EU/US time zones flexibly

Are there any areas for improvement or something Zero To Design could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am a director at Konfir

Describe what your company does in a single sentence.

Instant Employee Verification software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zero To Design to accomplish?

• Help scale our UX & Design practice

SOLUTION

How did you find Zero To Design?

• Referral
• Other

Why did you select Zero To Design over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Zero To Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a relatively new Start-up we employed this vendor to help revolutionised our UX & design strategy as our business scaled.They defined our UX & research strategy, led discovery workshops, created prototypes to test new ideas and then worked to create Hi-fi designs ready for implementation. They also established the foundations of our UX & design strategy, helping set direction for the business to ensure we have the right tools, people & processes in place as we scale

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• client workshops and research strategy in place 
• Refresh of our product 
• UX Design strategy formalised and agreed by all stakeholders

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Impeccable organisation skills, able to set expectations and meet required deadlines at all times

What was your primary form of communication with Zero To Design?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are collaborative, open-minded, willing to challenge us, and fun to work with

Are there any areas for improvement or something Zero To Design could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Product Design Manager of WiredScore

Describe what your company does in a single sentence.

An internationally recognised digital connectivity and smart building certification company for real estate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zero To Design to accomplish?

• Revamp an internal management system that enables operations teams to complete a complex certification process.
• Develop a new management platform enabling 3rd party contractors to complete the certification process.
• Revamp a mobile application to be applicable for multiple user groups
• Improve research and design processes
• Create a design system

SOLUTION

How did you find Zero To Design?

Referral

Why did you select Zero To Design over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

What was the size of Zero To Design’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Research and design for several large streams of work, including a management system that wasn't developed efficiently from the start (many usability issues and user flow inconsistencies), the development of a new platform for 3rd party user groups, and a mobile application. All of these projects were being iteratively improved while also looking at incorporating larger enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced time to complete process
• Improved ability to track progress
• Reduced error rates
• Improved app completion rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have been very impressed with their time management and ability to deliver quality projects. Working for scaleup requires flexibility. Many traditional design agency have a process that can be too rigid for the startup environment. Zero to Design is able to take requirements and run with them to validate and challenge where needed and ultimately deliver designs that achieve user goals and business goals.

What was your primary form of communication with Zero To Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Zero to Design is overall fantastic to work with! Everything from communication, documentation, speed to deliver, and stakeholder management has been superb. As a busy design manager, being able to trust designers to come in and handle the full end-to-end process with minimal direction is highly valued. They are able to do just that.

Are there any areas for improvement or something Zero To Design could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Cofounder of events platform based in London, England.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zero To Design?

Our company was set for a rapid increase in users, as we transitioned from a period of online events to in person events. In order to facilitate this transition we had several key UX/UI projects where we required significant support to be able to successfully onboard those users and set ourselves up for success moving forward.

SOLUTION

How did you select this vendor?

We were introduced to Zero to Design from a third party.

Describe the project in detail and walk through the stages of the project.

The overall project could be split down into several 'mini-projects' but each project followed similar steps. A kick off session, lots of research, customer feedback and then first stage designs. Following feedback, this would progress to 90% designs and we'd then iterate on those designs until sign off.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with three main individuals. One was overseeing the project and stepping in to advise where required, another was the main product designer, producing the majority of the designs and leading on communication between stakeholders, and the final person was a junior designer supporting the lead product designer in the workload.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are pleased with the output from Zero to Design, from their ideas and creativity through to the designs implemented into production. The support we received during a crucial time in our development stage allowed us to scale in a very short space of time to meet a huge increase in demand and ultimately users on our platform.

How effective was the workflow between your team and theirs?

Zero to Design were very effective with communication. They were able to clearly articulate next actions and update me on progress from their side, as well as what they needed from us to be able to operate effectively. At times this involved external developers and they were able to continually lead communication which was a massive help.

What did you find most impressive or unique about this company?

The designs themselves were the thing I found most impressive. Ultimately, the output that we were looking for. They worked with us to deliver UX/UI that we thought was of a really high standard. Second to that was the speed at which they could take feedback and iterate those designs based on that.

Are there any areas for improvement or something they could have done differently?

More nuanced projects like our overall design library was a difficult project to measure progress on and demonstrate value with the wider team. It would have been great to be able to have all team members able to really see the value that this brought in both the short and longer term.

BACKGROUND

Please describe your company and position.

I am the Founders Associate of StoriBoard

Describe what your company does in a single sentence.

Digital Peer Support Platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zero To Design to accomplish?

• Provide end to end designs for our iOS and Android app
• Iterate designs rapidly based on User feedback

SOLUTION

How did you find Zero To Design?

Online Search

Why did you select Zero To Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Zero To Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Z2D provide high fidelity designs for the development of our app at pace. We continue to work with Z2D to develop the UX and UI of our app including:

• Onboarding Flows 
• Group/Community interaction 
• Our go to market proposition

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have gone live with our app and we have accumulated 5k users. We have also made our first sale and have much successful progress in taking our company through bridging round.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fast paced and able to iterate based on our budget for the development. Our ongoing relationship has been facilitated as a cost-effective solution allowing us to develop our product on PT and FT basis depending on our requirement for their services.

What was your primary form of communication with Zero To Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have a slack channel where we can speak to DJ, Marta and Parina - who are all immediately responsive and able to advise on best practices. Guiding us through our UX/UI journey

Are there any areas for improvement or something Zero To Design could have done differently?

No