Arctic Grey, Ltd.

Please describe your company and your position there.

Co-founder of an ecommerce fine art website

For what projects/services did your company hire Arctic Grey, Ltd.?

Website development to launch

What were your goals for this project?

Finish website and launch

How did you select this vendor?

We signed up for a free design initially, not thinking too much of it, and then were blown away with the design they came up with!

Describe the project and the services they provided in detail.

Full website development on Shopify.

What was the team composition?

N/A

Can you share any information that demonstrates the impact that this project has had on your business?

N/A, we are currently pre-launch

How was project management arranged and how effective was it?

Anthony was a great PM and communicator throughout our project. He's very responsive and the team is fast in implementing feedback.

What did you find most impressive about this company?

Overall, for the price and the quality of work, we are extremely pleased! I would definitely recommend them to others, and we plan on continuing using them for our website even after launch!

Are there any areas for improvement?

My only critique would be that sometimes, I'll have to give the same feedback a couple of times before it's implemented.

Please describe your company and your position there.

We are a consumer goods company, selling DTC as well as B2B. I help oversee our vendor relationships, sales, our websites, and more!

For what projects/services did your company hire Arctic Grey, Ltd.?

We had built out a design for our website that we needed to implement. The challenge was to implement it in the most cost effective way without sacrificing quality, and to launch it in the shortest amount of time possible.

What were your goals for this project?

The goal was to have a beautiful, functional website up and running quickly. Also, a website that was easily editable by our team on the front end, as we aren't experts with code.

How did you select this vendor?

Google search

Describe the project and the services they provided in detail.

They helped build out our new design for our Shopify website, for desktop and mobile. We handed over a design mockup of what we wanted and they quickly built out the code and transformed it into a real working site! As with all projects, there were multiple rounds of QA and testing. They always responded and worked extremely quickly, making the entire process stress free.

What was the team composition?

We had a team of 3 people doing the QA and testing on this proejct. I'm not sure how many developers they had working on it (probably at least a few!); Anthony was my one and only main point of contact.

Can you share any information that demonstrates the impact that this project has had on your business?

This is N/A just yet.

How was project management arranged and how effective was it?

We had one main point of contact (Anthony) for the entire project, which made communication easy. He was very thorough with addressing all the points we had in the many emails we sent. He was also extremely quick in getting back to us. Excellent project management all in all.

What did you find most impressive about this company?

The efficiency and turnaround time for their work was impressive. The quality is extremely good. Their willingness and ability to make everything work and implement nice-to-have features, even as we clearly went way above the budgeted hours, was mind blowing. For a project like ours, it would have easily went 2-4x the budget, had we gone with another vendor partner.

Are there any areas for improvement?

N/A.

Introduce your business and what you do there.

I’m the owner of Notox Girls, a natural skincare company.

What challenge were you trying to address with Arctic Grey, Ltd.?

I hired Arctic Grey to develop my website. I knew I wanted a fun, appealing, Shopify site but needed support in creating a solid vision for the platform.

What was the scope of their involvement?

After Arctic Grey helped me create the design for my website, they developed the platform from scratch. For the e-commerce functionality, they built a straightforward, uncomplicated Shopify tool so users can find specific products. Although they taught me how to make updates on the website, they’re available to support any changes I need.

In addition to development, Arctic Grey provided guidance on best practices for social media. They gave me tips on how to reach my target audience and how to optimize my marketing campaigns.

What is the team composition?

I work primarily with Anthony (Administrative Director, Arctic Grey, Ltd.).

How did you come to work with Arctic Grey, Ltd.?

When I reached out, they gave me the best quote with the quickest response time. I also liked their approach by showing me what the potential website could look like if I worked with them.

How much have you invested with them?

We’ve spent between $20,000–$25,000.

What is the status of this engagement?

We started working together in September 2016 and Arctic Grey provides ongoing support.

What evidence can you share that demonstrates the impact of the engagement?

Because of their support, I have a great rating on Google. Their guidance regarding social media and the marketing campaigns helped me maximize my engagements and investments. I’ve saved a significant amount of money because my efforts are more concentrated and effective because of Arctic Grey’s insight.

How did Arctic Grey, Ltd. perform from a project management standpoint?

They’ve been great at managing the project. They respond to all of my emails and we speak at least once a week. They’re available for further site development whenever it’s needed and they track all progress.

What did you find most impressive about them?

Their transparent, proactive approach to the collaboration makes them easy to work with. I appreciated the various options they presented me for how the site could look. They helped me figure out what I really wanted and then delivered it.

Are there any areas they could improve?

Although this is a struggle for all companies, I wish there were more proven, guaranteed marketing strategies.

Do you have any advice for potential customers?

Allow them to show you their own ideas. Although you may think you’ve decided on a concept, they could impress you with their own materials.

Please describe your company and your position there.

Zero waste lifestyle store

For what projects/services did your company hire Arctic Grey, Ltd.?

new website

What were your goals for this project?

build a new website

How did you select this vendor?

found through shopify

Describe the project and the services they provided in detail.

coded our website

What was the team composition?

~$5k

Can you share any information that demonstrates the impact that this project has had on your business?

Our sales are higher

How was project management arranged and how effective was it?

I submitted feedback and then turned around edits with a few days

What did you find most impressive about this company?

The key advantage of working with Arctic Grey is their speed and responsiveness. They work fast, even on weekends, and turn around edits within days of submitting feedback. Overall, we are very happy with how our site turned out.

Are there any areas for improvement?

Attention to detail

Please describe your company and your position there.

Online retailer of jewelry. President.

For what projects/services did your company hire Arctic Grey, Ltd.?

We hired AG to do a custom Shopify website with a decent amount of complexity. The back-end was challenging and required a lot of thought.

What were your goals for this project?

To create a website that simply worked.

How did you select this vendor?

We looked on Shopify and spoke with a few of the recommended vendors in their network.

Describe the project and the services they provided in detail.

They developed the front-end and back-end of our website in full. The back-end was the most challenging as we have a few products with thousands of variants that needed to be accounted for.

What was the team composition?

We worked with Anthony who sent out our work as appropriate.

Can you share any information that demonstrates the impact that this project has had on your business?

We launched our company with this website, which wouldn't have been possible otherwise.

How was project management arranged and how effective was it?

It was mainly over email with periodic check in calls. Very effective.

What did you find most impressive about this company?

The speed at which they are able to complete tasks was impressive. Also don't understand how Anthony manages it all.

Are there any areas for improvement?

No.