Arctic Grey, Ltd.

BACKGROUND

Please describe your company and position.

I am the Director of Strategy of Di Bruno Bros

Describe what your company does in a single sentence.

Philadelphia's premier destination for gourmet Italian foods since 1939.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• A new website built on the Shopify platform
• A website built with best practices to ensure great user experience
• A website that would be capable of improving our conversion rate and revenue

SOLUTION

How did you find Arctic Grey, Ltd.?

• Online Search
• Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our primary business goals for this project are:

• Enhance the customer experience with a more user-friendly and seamless online shopping journey. We would love to find ways to provide customers with the high-end food theatre experience we deliver in-store. 
• Increase conversion rates and average order value through improved functionality and marketing automation. 
• Gain deeper customer insights and optimize marketing campaigns through advanced analytics integration. 

We tasked Arctic Grey with:

• E-commerce Migration from BigCommerce to Shopify
• Enhancing our E-commerce experience
• Integrate content management & marketing systems
• Design and optimization
• App evaluation and recommendations
• On-going maintenance for our website
• Website strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we are still in the process of working with Arctic Grey the success will continue to evolve. For now, I can highlight the fact that we have more than doubled our conversion rate since the launch of our website when compared to our previous website. The average order value has increased, and our bounce rate has decreased as well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been pleased with the responsiveness from Arctic Grey. Nothing has been a surprise as they are proactive with their communication. We also have weekly calls to make sure we are all on the same page.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed with Arctic Grey, Ltd.'s subject matter experts. There hasn't been a challenge they solved.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Nourish Food Club

Describe what your company does in a single sentence.

Direct to consumer high quality farm fresh products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Build new website
• Improve backend processes
• Improve customer retention

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

As a partner in Angel Acres Food Club, we sought a seamless, integrated online shopping experience for our customers on Shopify Plus, consolidating our offerings spread across four independent websites. Partnering with Arctic Grey has proven to be an outstanding decision. Though we're still early in the process, I’m highly impressed with their structured and organized approach to building what we envision as a best-in-class website. 

Having run my own companies and managed large-scale projects, I've seen a range of project management styles. Arctic Grey, and particularly Autumn, stand out for their professionalism and precision. Autumn brings expertise and engagement that makes each interaction productive and aligned with our goals. Their excellent project management tools allow for detailed tracking and clear status updates. 

I’m confident that with Arctic Grey’s leadership and project management, Angel Acres Food Club will have the robust, user-friendly site we aim for.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular meetings weekly to check progress, an updated chat in Slack, regularly updated edits on the website that we can review and edit

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes the particular project manager we are working with, Autumn, is ON TOP of it! She is excellent and is VERY timely 

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The team manager constantly working with us and adapting, adjusting etc. based on what we need, seeing our vision and helping us bring it to life, not saying 'no' and instead looking for solutions 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

We are an ongoing project, but for now, no - everything has been great

BACKGROUND

Please describe your company and position.

I am the Sr. Marketing Specialist of Valuetronics International

Describe what your company does in a single sentence.

We are a distributor for electronic testing equipment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• To migrate from Magento to Shopify
• Improving the UX/UI of our site

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal was to migrate form a Magento site to a Shopify site.  We were looking to improve the user experience and functionality of our site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We haven't launched the new site yet, so we haven't seen the impact of the partnership at this time. However, we are anticipating that the new site will improve our business drastically. The project management has been wonderful! Autumn's Shopify knowledge and PM skills have set us up for success. Arctic Grey's knowledge and dedication to building the best Shopify site they can has stood out to us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Arctic Grey, Ltd. team has been wonderful!  They have been responsive to our requests and have delivered all items within a timely manner. 

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have team members in several countries, so our site is continuously being worked on. 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Not at this time. 

BACKGROUND

Please describe your company and position.

I am the CEO of YouthfulMD

Describe what your company does in a single sentence.

Weight Loss Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Redesign Website
• Create Workflows
• Create Automations

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Arctic Grey did an outstanding job creating an amazing website platform for us on Shopify. Their expertise in developing incredible automation capabilities has been a game-changer for our business. The team’s communication was exceptional from start to finish, ensuring every detail was handled with precision. Working with my assigned account rep, Truc, was incredibly satisfying—Truc was attentive, responsive, and made the entire process seamless. 
Anthony, the manager, was very professional and a pleasure to work with. What truly sets Arctic Grey apart is their top-notch customer service—it's like no other! They were always available to answer our questions and provide support. If you're looking for a professional, efficient, and reliable team to build your website, Arctic Grey is the way to go!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functional and successful Platform!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Dilvered on time and responded efficently! 

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with the quality of their work, excellent communication, and professionalism! 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the VP of Schneider's

Describe what your company does in a single sentence.

Fine wine and spirits retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Build a website
• Drive e commerce traffic
• Build a point of sale

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

Arctic Grey is extremely professional and great to work with. Brooke Sanderson and Anthony have helped our small business upgrade to a modern website and transform our point-of-sale system to Shopify through a very organized and well-planned structure. They are always on call to help and offer terrific guidance and best practices on market trends and standards in the e-commerce space.

They have been instrumental in merging our proprietary inventory management, accounting, and point of sale system over to Shopify and their developers have helped us realize our vision. Their willingness to go the extra mile and assist with all of our continuous questions does not go unnoticed and is critical for our staff training on the new systems they are building for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• inventory managment
• e commerce site build

Describe their project management. Did they deliver items on time? How did they respond to your needs?

project management was on point. They are working to meet our goals

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

the customer service is fantastic they are always available to assist with questions and making sure things are done right.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

They are great.

BACKGROUND

Please describe your company and your position there.

I am a social media intern at a high-end jewelry store based in NYC. We work with clients to design custom jewelry and sell engagement rings and wedding bands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

We wanted to update the design of our website to be more clean and modern. We wanted both desktop and mobile sites to have a better user experience and be able to navigate the website more easily. We also wanted to improve our website speed scores.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted a company that was well versed in Shopify and would be able to guide us in design decisions but also in the best improvements to be made to our site.

Describe the project in detail and walk through the stages of the project.

The project started with our desktop website. We went through the home page and product pages in detail to assess the best way to improve their design and user-friendliness. We worked on adding new features like pop up pages and recommended products to the website pages and updating older features like favoriting products.

Once the desktop site was mostly done, we began working on the mobile site - again, going through the homepage and product pages to make them more user friendly. We also worked on some of the additional pages like our history page and we worked on improving the website speed as well.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with 2 members of the team who met with us over virtual meetings and communicated with us over email. There was also a team of developers that worked with them behind the scenes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website has improved drastically. It is aesthetically much nicer and the layout of the pages is better organized. The speeds have improved as well and we have been able to add some additional features like favoriting features, wishlist features, and suggested products that make our website more user friendly and more dynamic.

How effective was the workflow between your team and theirs?

The workflow was extremely effective. The team was amazing at staying in contact with us and constantly updating us on the progress of projects. They were always responsive to emails and punctual and well prepared for virtual meetings.

What did you find most impressive or unique about this company?

This company had amazing communication and always had a solution to our questions or design requests. Their fast and knowledgable responses to our questions and emails meant that we were always on top of projects and were able to get this extensive project done in really great time.

Are there any areas for improvement or something they could have done differently?

We were extremely happy with the team and their work on our project, I would not change anything.

BACKGROUND

Please describe your company and your position there.

I'm the Director of ECommerce at Factory Direct Supply, we are a distributor of building materials

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

We didn't have an ECommerce website and we don't have an internal tech team, we hired Arctic Grey to help us develop our Ecommerce website

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a Company with experience and Good reviews, Arctic Grey had the best price for value and fast response times.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We built a Shopify website, Arctic Grey set up the collections, graphics and code

How many people from the vendor's team worked with you, and what were their positions?

The project manager was our main point of contact throughout the the whole project, he had a team of techs to complete each task in a timely manner

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched our brand new Ecommerce website less than 2 months ago and we have surpass all expectations, over 30k visitors and the sales are doubling on a weekly basis

Describe their project management style, including communication tools and timeliness.

We had weekly meetings to review all tasks and projects

What did you find most impressive or unique about this company?

They took the time to teach us how to make changes and updates ourselves, it was very important for us to be able to keep our website updated and fresh with new content on a weekly basis, Arctic Grey showed us easy ways to make these changes

Are there any areas for improvement or something they could have done differently?

I would not change a thing, they are Great !

BACKGROUND

Please describe your company and your position there.

Co-founder of an ecommerce fine art website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

Website development to launch

What were your goals for this project?

Finish website and launch

SOLUTION

How did you select this vendor?

We signed up for a free design initially, not thinking too much of it, and then were blown away with the design they came up with!

Describe the project and the services they provided in detail.

Full website development on Shopify.

What was the team composition?

N/A

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

N/A, we are currently pre-launch

How was project management arranged and how effective was it?

Anthony was a great PM and communicator throughout our project. He's very responsive and the team is fast in implementing feedback.

What did you find most impressive about this company?

Overall, for the price and the quality of work, we are extremely pleased! I would definitely recommend them to others, and we plan on continuing using them for our website even after launch!

Are there any areas for improvement?

My only critique would be that sometimes, I'll have to give the same feedback a couple of times before it's implemented.

BACKGROUND

Please describe your company and your position there.

We are a consumer goods company, selling DTC as well as B2B. I help oversee our vendor relationships, sales, our websites, and more!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

We had built out a design for our website that we needed to implement. The challenge was to implement it in the most cost effective way without sacrificing quality, and to launch it in the shortest amount of time possible.

What were your goals for this project?

The goal was to have a beautiful, functional website up and running quickly. Also, a website that was easily editable by our team on the front end, as we aren't experts with code.

SOLUTION

How did you select this vendor?

Google search

Describe the project and the services they provided in detail.

They helped build out our new design for our Shopify website, for desktop and mobile. We handed over a design mockup of what we wanted and they quickly built out the code and transformed it into a real working site! As with all projects, there were multiple rounds of QA and testing. They always responded and worked extremely quickly, making the entire process stress free.

What was the team composition?

We had a team of 3 people doing the QA and testing on this proejct. I'm not sure how many developers they had working on it (probably at least a few!); Anthony was my one and only main point of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This is N/A just yet.

How was project management arranged and how effective was it?

We had one main point of contact (Anthony) for the entire project, which made communication easy. He was very thorough with addressing all the points we had in the many emails we sent. He was also extremely quick in getting back to us. Excellent project management all in all.

What did you find most impressive about this company?

The efficiency and turnaround time for their work was impressive. The quality is extremely good. Their willingness and ability to make everything work and implement nice-to-have features, even as we clearly went way above the budgeted hours, was mind blowing. For a project like ours, it would have easily went 2-4x the budget, had we gone with another vendor partner.

Are there any areas for improvement?

N/A.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Notox Girls, a natural skincare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arctic Grey, Ltd.?

I hired Arctic Grey to develop my website. I knew I wanted a fun, appealing, Shopify site but needed support in creating a solid vision for the platform.

SOLUTION

What was the scope of their involvement?

After Arctic Grey helped me create the design for my website, they developed the platform from scratch. For the e-commerce functionality, they built a straightforward, uncomplicated Shopify tool so users can find specific products. Although they taught me how to make updates on the website, they’re available to support any changes I need.

In addition to development, Arctic Grey provided guidance on best practices for social media. They gave me tips on how to reach my target audience and how to optimize my marketing campaigns.

What is the team composition?

I work primarily with Anthony (Administrative Director, Arctic Grey, Ltd.).

How did you come to work with Arctic Grey, Ltd.?

When I reached out, they gave me the best quote with the quickest response time. I also liked their approach by showing me what the potential website could look like if I worked with them.

How much have you invested with them?

We’ve spent between $20,000–$25,000.

What is the status of this engagement?

We started working together in September 2016 and Arctic Grey provides ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of their support, I have a great rating on Google. Their guidance regarding social media and the marketing campaigns helped me maximize my engagements and investments. I’ve saved a significant amount of money because my efforts are more concentrated and effective because of Arctic Grey’s insight.

How did Arctic Grey, Ltd. perform from a project management standpoint?

They’ve been great at managing the project. They respond to all of my emails and we speak at least once a week. They’re available for further site development whenever it’s needed and they track all progress.

What did you find most impressive about them?

Their transparent, proactive approach to the collaboration makes them easy to work with. I appreciated the various options they presented me for how the site could look. They helped me figure out what I really wanted and then delivered it.

Are there any areas they could improve?

Although this is a struggle for all companies, I wish there were more proven, guaranteed marketing strategies.

Do you have any advice for potential customers?

Allow them to show you their own ideas. Although you may think you’ve decided on a concept, they could impress you with their own materials.