twentysix is an award-winning full service digital communications agency, passionate about digital and experts in marketing. We deliver indispensable creative and commercial thinking that connects brands closer to their customers online.
The user sits at the heart of everything we do, allowing us to create communication excellence and deliver the very best work for our clients. twentysix has offices in the UK, Singapore and the USA, employing 125 people.
Services cover everything from Digital Strategy, Creative, Website Design & Build, Content Management Systems, Mobile Apps/Games, Social Media, SEO, PPC, Affiliates and Content Marketing, through to creating powerful & measurable online brand experiences.
Services at a glance
- Content Management Systems
- Conversion Rate Optimisation
- Creative assets
- Digital strategy
- Drupal Website Development
- Email marketing
- Episerver Development
- Pay-per-click (PPC)
- Project Management
- Responsive Website Design
- Search Engine Optimisation
- Social Media Marketing
- Umbraco Website Development
- User Centric Design
- User Testing
- Website Analytics
- Website Design
- Website Development
432 Park Avenue South, 16th floorNew York, NY 10016United States
Wakefield WF1 1AAUnited Kingdom
Bradford, WYK BD11HXUnited Kingdom
twentysix works with a variety of B2C, B2B and public sector clients and has expertise across multiple industry sectors., Our public sector clients include NHS Blood and Transplant, UK Trade and Investment and the Department for Work and Pensions.
"We have a very open and honest relationship with them."
An insurance firm hired twentysix to produce front-end designs for a direct-to-market product. They also collaborated on the design and development of a website.
"We have a very open and honest relationship with them."
Apr 16, 2015
Due to the success of their project management and relationship building, twentysix delivered consistently high-quality design work. The agency showed deep technical expertise and great responsiveness, and earned high praise for their ability to address issues quickly and capably.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Please describe your company.
We’re an insurance company, and we concentrate on auto, commercial, home, and small business insurance.
What are your role and responsibilities?
I’m a project manager.
What was your goal in working with twentysix?
We’ve had two main pieces of work for them. The first piece was to produce some front-end designs for a direct-to-market auto insurance proposition, with the idea being that we were going to use another party to build the website. twentysix initially just did all of the designs for us. We then parted company with the original agency that was going to build our website, and we went back to twentysix. They are now building the website for us.
Please describe the scope of their work.
It’s been a particularly good website development and design project. The first part was all design – the look and feel. The second part that we’re working through now is the actual build and integration into our back-end system.
What was your process for selecting twentysix with which to work?
We went through an RFP [request for proposal] process for the initial design work. We used recommendations from consultants we’d worked with and picked out seven or eight agencies. We narrowed it down, and we went through proof of concepts with three agencies. Throughout the process, we were very impressed with twentysix. It was clear that they really wanted the business. They put a lot of effort into everything they did for us from the initial response through to the proof of concept. It was also an advantage that they’re located quite close to our main offices.
For the actual build of the website, we contacted a number of other agencies. Because we were under time constraints, our search was really brief. Eventually, we just went back to twentysix.
Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?
We’ve spent somewhere between $100,000 and $500,000 working with twentysix.
When did you start working with them, and is the relationship ongoing?
The first design project started in mid-2013 and ended in May 2014. They started on the latest piece of work in December 2014 and are still currently working on it.
Do you have any statistics, metrics, or general feedback from the project?
We were pleased with the design work they did with us. We found that they have very strong relationship and project management teams. We’re about a third of the way through the latest piece of work, and they’ve been able to mobilize .NET developers and bring a whole range of different skills to the table. They are one of the biggest agencies in the north that also had the skills we wanted. The project at the moment is very fluid, and they are responding and being very agile. We have a very open and honest relationship with them, so if something goes off the rails on either side, we tell each other. If it’s something that we want them to react to, they react at once.
Is there anything unique about twentysix that really makes them stand out compared to other companies?
We were very impressed by the designs their team came up with, the people they brought to the table, and the way they translated ideas into actual designs. I was also very impressed with their senior project manager, who also has a technical background. The people that have senior roles in the company have very good technical knowledge, so they can talk with great authority on issues. They don’t have to rely on developers to give them an update on something that they know themselves.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
I don’t think there’s anything significant we can improve on or would do differently.
What advice would you give a future client of theirs?
Be very clear from the start about the type of relationship you want with them. Also, getting the right key staff on the project is important.