Lemonat

BACKGROUND

Please describe your company and your position there.

President and Board Chair at Boldr, the world's largest B-Corp certified BPO and PEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lemonat, and what were your goals?

We had an urgent need to fully rebrand and relaunch our web presence in advance of some exciting announcements to kick off 2022. We had found a partner to work with for the web design and development partnership, but they dropped the ball, became unresponsive, and strung us along. We turned to Lemonat when we were up against the clock with less than 3 weeks to take our design concept live (we lost three weeks with the prior vendor's inattentiveness).

SOLUTION

How did you select this vendor and what were the deciding factors?

Lemonat was honest, thoughtful, thorough ... just all around excellent. They started with our challenge (compressed development cycle), with our business needs (website launch, new presence), and with our priorities (updated presence, ability to optimize other key experiences over time) -- and built a plan to make it happen.

They squeezed us into their development cycle. They worked diligently and vigilantly as partners. We felt like they were a true extension of our team. Most importantly, they helped us hit our goal while also working with us to rethink the project so our goals and needs were met within the constraints we were fighting against.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was a full website design, build and launch. What Lemonat pulled off in less than 3 weeks, directly over the Christmas and New Year holiday, while hitting our aggressive timeline for launch, is nothing short of incredible. What's more important is how they worked with us -- it wasn't just that the work was completed, it was completed exceptionally well and in the best spirit of partnership.

For example, we had days where our old site was up and our new site was live in QA; Lemonat worked with us to ensure traffic was split between the sites and only visited the appropriate pages while the others were being worked on. Operationally, it's the best website launch exercise I've been a part of. It's incredible what the combined team accomplished in weeks.

How many people from the vendor's team worked with you, and what were their positions?

A handful. But our primary contacts were Ugur and Elif.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website was launched inside of 3 weeks. First goal for the website was to launch our new brand which was done successfully. All major operating metrics are materially favorable to the prior site (engagement, bounce rate, time on site). Transactional metrics are up as well -- we have already surpassed our total for 2021 in terms of applicant submissions in the first 6 weeks of launch.

Describe their project management style, including communication tools and timeliness.

They are smart, thoughtful, and clear. They do not over promise and under deliver. They educate you on the potential obstacles and what may get in the way, while also using that to enter "how" discussions. In the end, they work backwards from your goals and constraints to build an achievable plan to support the go live of your project. I've never worked with more thoughtful partners.

What did you find most impressive or unique about this company?

Everything I've said above. They managed to be partners, operated like owners, and became an extension of our team in a few short weeks. They're unique because of their passion and partnership; they also happen to be incredibly good at what they do.

Are there any areas for improvement or something they could have done differently?

Nothing different. They're exceptional. We had a first-class experience on the relationship side, on the strategic side, and ultimately, with what was delivered. I cannot recommend them more highly.

BACKGROUND

Please describe your company and your position there.

I'm the Operation Manager at Gaming Studio. We produce new generation games

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lemonat, and what were your goals?

We didn't have a website while contact with Lemonat. Since we didn't have in-house developers to invest in a new website, we hired this team to design and develop a Website for us. By doing this, we announced our establishment. We were hoping to increase number of candidates whom apply our open positions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for web developers in all global and shortlisted 5. After interviewing them, we chose this vendor based on their past projets, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. After a few iterations, their team designed and developed an informational site. They updated the content to reflect our company's services and created a landing page with a contact form.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 2 full stack developers and a designer working behind the scenes

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just announced our website

Describe their project management style, including communication tools and timeliness.

They have very good communication skills. So we take what we expect

What did you find most impressive or unique about this company?

They gave us a professional website that's easy to update

Are there any areas for improvement or something they could have done differently?

There is no bugs while we published the website

BACKGROUND

Introduce your business and what you do there.

We’re a pastry family company. I’m a third-generation board member.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lemonat?

We needed someone to help us with custom website design. Each company within the group has its own website, but we had to show the vastness of the group. We asked Lemonat to design something that would make us look like the strong group that we are.

SOLUTION

What was the scope of their involvement?

Lemonat did the company’s website and the UX/UI design. We gave them minimal information, but we already had a basic raw design and a corporate identity in place. They used React and Next.js.

We had a kickoff meeting with the manager, and we gave them what they needed. Additionally, I sent them a little brief. By our next meeting, the team had already come up with three design ideas, which we didn’t expect. We went over everything, and they were open to change.

We’re currently doing another UI/UX project with them. They’re doing another site for one of our companies. We designed the corporate ID, and they’ve come up with a whole new design outside the brief and a corporate ID extension for it. They’ve also suggested fonts, and they’re helping a lot with graphic enhancement beyond UX/UI. We’ve had some problems with our images, so they’re producing images with our photos.

What is the team composition?

We’ve worked with three people, including the founder of the company. Our main contact is the project manager.

How did you come to work with Lemonat?

We did thorough research. We were trying to change the agency structure within the group, so we wanted to find a project-based company to work on the project. Also, we needed someone who’d be happy to do backend and frontend separately because we had a specific scope.

Lemonat did that, so we looked at their reviews. Since we’re both in London, we had a long talk, and then we started with the project.

How much have you invested in them?

We’ve spent around $2,500.

What is the status of this engagement?

We started working with them in May 2021, and they completed the website in July 2021. Our work with them is project-based, so we engage with them whenever a project arises. We have another landing page and an e-commerce website coming up, so they’ll work on that as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got positive feedback on the website; people said it was perfect. Moreover, the projects we’ve worked on with them have resolved serious problems for us. We really appreciate all their work. They’ve done a great job not only in the design sense but also in their reliability, respectfulness, sincerity, and responsiveness to our needs.

Even if they have problems, it never reflects on us. They’ve managed the project well. Overall, it’s been wonderful to work with them, and they’ve kept in touch with us.

How did Lemonat perform from a project management standpoint?

I was the manager for the website project with Lemonat, but their management was also excellent. They were helpful, and they responded quickly. For example, we didn’t have cookie pop-ups, and after they finished the project, we asked to add a button, and they still did it for us.

With this current project, they’re ahead of time. We drag them a little bit, but they don’t complain. They’re pretty good with timing, response time, and communication. The team keeps us in the loop, and we always know what they want because they’re always very clear. Our IT people sometimes chime in and ask for something.

We email back and forth and have phone calls. We also use Google Meet and Zoom a lot. They’re very hands-on without being in our faces.

What did you find most impressive about them?

They’re good at solving problems, but their kind and attentive attitude really set them apart. Most of the designers we’ve worked with only give two shots, and you have to pick one or they’ll choose for you and move along.

However, Lemonat has been kind and responsive while still pushing the project along. I’d never encountered that before. They’re the kind of people you can actually take to the top management and present something to them.

Overall, they’re flexible and helpful, and they constantly listen to our needs and keep us in check. Also, they always try to find the best solution possible within the customers’ needs and design restrictions, which is rare to find.

Are there any areas they could improve?

It would’ve been nice if they could’ve developed the site as well. They’re a small team, but they’re such good designers that I wish we could do more with them. If they offered a broader scope, we’d take it.

Do you have any advice for potential customers?

They’ll deliver whatever you need. If you want to do a website, definitely check them out.

BACKGROUND

Please describe your company and your position there.

I am the Sales & Marketing Manager of the company. Inomera was established in 2008 to produce world-class software products and develop projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lemonat?

Our web site was actually new but it was not representing our solution and services in the way thet we want. We re-design all content and pages with Lemonat.

What were your goals for this project?

Our goal was to make a web site which is easy to find what you look for.

SOLUTION

How did you select Lemonat?

We work with Lemonat in all our e-commerce project web design parts. And we well know their expertise.

Describe the project in detail.

At the beginning of the project, we set our goal and scope of the project. Content creation was our job, we work with in-house departments to finalize the content.

Meanwhile, Lemonat came to us with 3 concept alternatives along with wireframe. After fulfilling our demands on the chosen alternative, we completed the project with a combination of content and design.

What was the team composition?

One project manager, one front-end developer and one design authority.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We believe now our web site is reflecting our approach and service better.

How effective was the workflow between your team and theirs?

We worked like one team, comminication was perfect.

What did you find most impressive about this company?

They understand your request and give you advice on the solution and user experience.

Are there any areas for improvement?

If we plan an other web page, before we begin project, i force mey team to finish content first.

BACKGROUND

Please describe your company and your position there.

Solvia is an SAP Gold partner, providing end to end Sap consultancy. I am the sales and marketing head of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lemonat?

Our old website had barriers in digitalizing our sales and recruitment processes. We hired Lemonat to design our web and mobile websites. They also played role in implementing the WordPress based backend.

What were your goals for this project?

1. A modern and fresh look for our webpage.
2. Lead generation from our web channel.
3. A website that is suitable for content marketing.
4. CV collection.
5. Easy backend.
6. Faster website.
7. SEO optimizable website.

SOLUTION

How did you select Lemonat?

I had hired them for my B2C clients before and my clients were very happy with the results.

Describe the project in detail.

First, we made a discovery. After that, they came with mockups of every page to map user experience. After that, they brought four different designs. After selecting one, they started to build the design for every page.

They inserted the content we created. We gave our feedback on vision. After this phase, they started coding. Later we ran our tests and they put it on live. With Lemonat, we made weekly meetings. Our tasks were managed online.

What was the team composition?

We had our meetings with the lead designer and project manager. They also had technical people, but we did not meet them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

1. We ended up with a design that reflects our brand the best.
2. We started to collect leads from our website.
3. We started to use our website as a marketing channel, please check our new resource center.
4. Lemonat built beautiful landing pages for HR recruitment processes. We can collect CVs from our website now.
5. We have a much easier backend.
6. We can do SEO now, the old website wasn’t suitable for this.

How effective was the workflow between your team and theirs?

Building a website does not depend on the designer only. You have to build a clear brief, you have to be ready to build content. Your persona should be clear to the designer. As a team, together with Lemonat we had good communication. They wanted to do the best, and they demanded the best from us too. I think this was a plus on their side.

What did you find most impressive about this company?

The way they presented what they prepared for us was great. From day one, we could understand how we would end up. We were very impressed with the prototype, it was very easy to develop on that idea. We did not have any issues during the tests

Are there any areas for improvement?

We could be a little faster, however, the work was very neat.

BACKGROUND

Please describe your company and your position there.

I am General Director at a business management consulting company headquartered in Amsterdam. We have a small core team which is consisted of 4 employees and external sources and experts, and we serve companies mainly in Turkey and in the east of Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lemonat?

We established our company in 2020, we required having a website to represent our company to communicate outside of the word.

What were your goals for this project?

We wanted to see our company exists online platform and reference to our clients how our philosophy is expressing itself clearly.

SOLUTION

How did you select Lemonat?

I contacted Lemonat based on suggestions from others. Followings introduction briefing meetings, we received a price proposal for the project. We found the price reasonable for further engagement.

Describe the project in detail.

Once we agreed on the terms and conditions, we had a kick-off meeting that time schedule, project manager, details of way-forward explained. During the progress, we had bi-weekly regular meetings for discussing the process and alignments for wireframes, design, texts etc.

What was the team composition?

From my company, it was myself and our marketing specialist directly involved to develop the website. From LEMONAT side, their assigned project manager, their creative director involved during the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the website launched, we have received very good feedback from our clients which says "presented information flow is appropriate", "interfaces between pages are smooth"' and "very chich design and the most important is that it says what [our company] is"'.

How effective was the workflow between your team and theirs?

It went very smoothly, both teams created synergy and worked effectively.

What did you find most impressive about this company?

Thanks to Lemonat, we captured many important points in the design, visualisation expression during the project, their patience and swift response to our queries was the most impressive.

Are there any areas for improvement?

Not specifically.

BACKGROUND

Please describe your company and your position there.

Credit Bureau of Turkey (KKB) conducts the exchange of 32 million customers’ credit information between 177 financial institutions. By analyzing financial data, it calculates The Personal/Commercial Credit Score. KKB also offers BTB and BTC FinTech services for the real sector and indiviudals.

I work as a Digital Product & Experience Manager for KKB. As a Digital Product & Experience Manager of the internet branch, mobile application and web service platforms of Credit Bureau of Turkey; my responsibility is creating a pleasant customer experience strategy and improving the paths which are related.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lemonat?

1. Mobile application design for Findeks Platform of the KKB.
2. Internet branch design for Findeks Platform of the KKB.
3. Micro websites design for both Findeks&KKB Services.
4. E-mail and various end user documents' design for Findeks Platform of the KKB.
5. UX and Information Architecture Consulting

What were your goals for this project?

Making maximum user aware of business products and services in an engaging manner and convince them to purchase the product or approach the company for services by supporting a pleasant customer experience.

SOLUTION

How did you select this vendor?

We selected this vendor on other company's recommendation.

Describe the project in detail.

We had a mobile application for Findeks platform before but it had been developed on 2012. Although it was working without a problem, it was not up to date enough in terms of design and development technology. So we decided to renovate it and also expand the menu.

We had about 30 screens before and now we have a few hundred screens that successfully covers all the products of Findeks for each Individual and Commercial segments. Findeks Mobile Application has many easy to use functions, form screens and introduction screens includes videos and guides.

Users can easily track their own financial informations such as credit score, loans, credit cards, bank cheques and etc. Application also allows users to inquire other users' credit score and financial reports by asking for their consent.

What was the team composition?

We have 4 departments who worked/work for this project: Product Management, Product Development, UX Management and IT. As a UX Manager I was the single point of contact for the Lemonat Studio throughout the project. I was assigned to Product Management department to support me. There were about 50 people working on this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We supported new application with a marketing campaign and we saw %400 increase in average of daily download numbers. It also effects mobile channel's profitability, amount of the purchase and number of the transactions in a positive way. We continue to hear positive feedback on application.

How effective was the workflow between your team and theirs?

We connected whenever we needed , over the phone, e-mail, video conference tools and etc. throughout the project and we stayed alligned. There were times that they helped us also they were out of working hours.

What did you find most impressive about this company?

They can think out of the box and focus on many tasks at the same time. They are accountable.

Are there any areas for improvement?

We had some issues about designing tool but those things were not their fault. We were/are satisfied with their work.

BACKGROUND

Please describe your company and your position there.

Greenpeace is a non-governmental environmental organization with offices in over 55 countries and an international coordinating body in Amsterdam, the Netherlands. I am working as a Digital Engagement Campaigner in Greenpeace Mediterranean Turkey.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lemonat?

We would like to do a petition site for our air pollution project. Because of it is the first air pollution focused project it was hard to create an engaging petition site strategy.

What were your goals for this project?

We needed a petition site that can easily tell people the story of air pollution and get them onboard. Because of air pollution is a very serious problem and every single cities' story is different we needed to create a strategy that could engage people from different cities. Also we needed to integrate this site with our marketing system.

SOLUTION

How did you select this vendor?

We worked with Lemonat in several projects within years.

Describe the project and the services they provided in detail.

They developed the petition site strategy which was very important for our project's digital leg. They developed the idea that show city based air pollution score to users according to air quality yearly data. After that they did mobile first petition site design and development. Depending users' city information petition site's background image as well as some key information of the website is changing.

It was very impressive idea to increase engagement of the site. On the other hand they also gave us a social media post package that includes 10 post design. After we launched a project and get very first stats of the website we did several changes to improve website's performance. We used Hotjar, Google tag manager and analytics and Lemonat also helped us to build these tools.

What was the team composition?

In our side we had two people, digital campaigner and social media officer. In Lemonat, there were 6 people. Founder&Creative Director, Account Manager, 2 designers and 2 developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We had a very short time to create strategy of the petition site and design-development works but with the help of Lemonat's great job we couldn't miss our deadlines. Despite the fact that our campaign launch coincide with corona virus, we get 54K petition sign-ups. It is a good result for the issue that we are running a campaign for the first time.

How was project management arranged and how effective was it?

Project management and during the time the tools they are using was great and helpful. They opened an account to me in the Active Collab, project management software and with the help of this account I could easily see the timeline of the project and where are we. Apart from that all the design materials shared with us via InvisionApp which was very helpful too.

What did you find most impressive about this company?

It is always great pleasure to work with Lemonat and their team. Because in every single project they would like to do a better work and in this process I learned lots of things from them. They are flexible, creative, solution oriented, proffesional and easy to work with. I worked with different agencies and most of them was not a good story but every time that I worked with Lemonat is completely different. They always did the best and helped a lot to achieve our goals.

Are there any areas for improvement?

There is nothing comes to my mind for improvement at the moment.