Browser London

What evidence can you share that demonstrates the impact of the engagement?

The main activity of our organization is providing homes, and it’s really important to us that we collaborate with residents and get their input. I don’t have statistics on hand, but we would have done a satisfaction survey with our residents to get their opinions on the finished website. The site was a significant improvement from where we were before, and people found it incredibly easy to use. The user journey was significantly shortened due to some of the basic functions they implemented.

They took a completely fresh approach to the website. They were really good at understanding our priorities and helping us to see what was possible; they aligned those so that we could make sure we weren’t just doing everything we liked, but what was really fitted to us and our business. They were very effective in that way. It was our first really functional website; prior to that, we’d had more of a brochure site.

We found Browser London’s expertise to be very helpful. They worked with our internal IT team to make sure that our site was self-serving, which was a really big move forward for us. I wouldn’t hesitate to give them a call if we ever need something that I think they could help us with.

How did Browser London perform from a project management standpoint?

Project management was excellent; I haven’t found anyone better on that front. They were very good at keeping deadlines. They work in an agile way, but they drove the project and made sure that we kept to the timeframe. If we didn’t, it was usually because of our internal processes or data. They were really good at coordinating with the different stakeholders that were involved.

What did you find most impressive about them?

They’re really enjoyable people to work with. They know their technical stuff, and they make it very simple for you. They’re informal in a friendly way, and yet they still manage to maintain deadlines and conduct themselves in a professional way. They were quick to offer new solutions. They understood us and took the time to understand what we were trying to do with the site. I valued their input.

Are there any areas they could improve?

None. As a non-profit, we have tight budget and so it's not always possible to use London Browser, but that’s all I can really say on a negative front.

Do you have any advice for potential customers?

Take the time to give them a full brief. I found great value in bringing them into the organization. They’re very good at building rapport with people. Give them as full of a picture as you can regarding your overall goals. They’ll really work with and alongside you to make it happen. They have huge expertise, and if they didn’t know how to do something, they knew someone who did. They’re very well connected and have lots of resources to get you the best option within your budget.

What evidence can you share that demonstrates the impact of the engagement?

We don’t track any metrics. Browser London is a very good partner and has grown with us over these last few years. They understand both our problems and our users’ problems extremely well.

How did Browser London perform from a project management standpoint?

Our internal project manager has been impressed with their competency. Browser London is proactive and usually lands within 10%–20% of the target budget. It’s well worth the cost though because they’re very good at what they do. Their team is transparent when things go wrong.

What did you find most impressive about them?

I like that they’re a small, boutique firm. Their company size allows for a lot of one-on-one interaction. We’re very happy in comparison to experiences with other service providers. We have a great working relationship with Browser London.

Are there any areas they could improve?

No, there aren’t really any areas they could improve on.

Do you have any advice for potential customers?

Take them up on their offer to be interactive. Build a partnership and be as involved as possible. They work best as an extension of the organization, rather than a vendor.

What evidence can you share that demonstrates the impact of the engagement? 

The platform has been well-recieved internally in terms of its usability and how it addresses our business objectives. We have also received positive feedback from our clients, who receive quality research findings from trusted professionals. 

They’re a great team that is good at what they do. They have the talent and client management skills to produce results. The team remained engaged with us throughout the process and nothing was done without us being made aware of it. Browser London delivered good value from a cost-benefit perspective.

How did Browser London perform from a project management standpoint?

The project was delivered on time and budget. Our teams were in regular contact with each other through phone calls, emails, and a weekly face to face meeting. We were also able to view the status of the current sprint on a dashboard, and we appreciated this transparency. 

What did you find most impressive about them?

Everyone on their team is communicative and informed. Our main point of contact was well-versed on the project, and we appreciated only having to go through one person. We also were given direct access to their senior development team, who remain active on the project. 

Are there any areas they could improve?

No, everything ran smoothly.

Do you have any advice for potential customers?

Give them space to think and be creative so that they can best link your business and your commercial objectives. Make sure they’re well-briefed on the project. Once they’re informed, they’re very good at running with it.

What evidence can you share that demonstrates the impact of the engagement?

Generally, we're very happy with the website. We are aware we need to do more with it, now that it's been set up three years ago. We haven't done it yet, but we will do a revamp with them later on down the line.

How did Broswer London  perform from a project management standpoint?

They're really good. We're a tricky organization to work with since we can't make any quick decisions, but Browser has been really understanding. They're really good at laying out deadlines.

What did you find most impressive about them?

They go above and beyond. They're a very friendly team and they've been a great technical expertise to rely on. They're always willing to help us with the smallest asks and we've definitely built a great relationship over the years. They're always ready to help us in whatever way they can.

Are there any areas they could improve?

No, nothing really jumps out at me for them to improve on.

Do you have any advice for potential customers?

My advice is to go for it! They're a really good organization, and they're very easy to work with. They have a good level of various skillsets within their team as well.