User-led digital experiences, products and apps

SILVER VERIFIED

Browser London is an award-winning team of specialists that create user-led digital experiences, products and apps.

Their approach focuses on delivering outstanding digital experiences through data-led, research-backed UX and UI design. 

Browser's small, agile team is based in Shoreditch, London and works mostly with small and medium-sized organizations. 

 
$25,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2008
Show all +
London, United Kingdom
headquarters
  • 154-158 Shoreditch High Street
    London, LND E1 6HU
    United Kingdom

Portfolio

Key clients: 

Gov.uk, Mayor of London, Lightning API, Shell, NHS, British Airways, UCL, Ford, Transport Focus, Santander, Foreign & Commonwealth Office.

Lightning API, a ground-breaking research platform Image

Lightning API, a ground-breaking research platform

The Lightning API team wished to create a platform for conducting stakeholder research across global healthcare systems, allowing users to develop their own surveys on-demand and to select a respondent sample of budget holders.We developed a robust yet flexible user interface, allowing users to create elaborate surveys quickly and to set complex distribution requirements easily. As a disruptive entrant in the market promising

speed and simplicity, the platform’s success depended on hitting these goals.
A business intelligence platform for the insurance sector Image

A business intelligence platform for the insurance sector

The client was sitting on a burgeoning supply of risk data and needed to make this valuable information more readily accessible to analysts. Our task was to design and build a web application that could process data from multiple sources quickly, and surface valuable insights within a single, user-friendly experience.

A user focused, secure document portal Image

A user focused, secure document portal

Partnering with a security and risk consultancy, Browser developed a bespoke, in-house document portal, allowing analysts and project managers to securely exchange data and reports with clients. The digital product, named Portal, allowed the client to evolve a new line of business and position itself as the market leader within its sector.

Twine, a SaaS web app Image

Twine, a SaaS web app

Twine is an intranet for the modern workplace. Built by the Browser teams as a SaaS web app, Twine has been helping businesses bring their people, content and ideas together since 2016. Today, it powers a diverse range of over 300 businesses, connecting 120,000 employees in 144 countries.

Reviews

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Web App Dev for Recruitment Platform

"Browser makes the development process simple."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2019 - Ongoing
Project summary: 

Browser London developed a web app to establish an MVP for a recruitment platform. They guided ideation and integrated platforms including Stripe to enable features. They continue to update and host the app.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Tom Bilborough
Founder, UniWrk
 
Verified
The Review
Feedback summary: 

Browser London delivered an intuitive platform that satisfied project requirements, establishing a solid foundation from which to pursue future development. The team is responsive and provides valuable expertise. They provide accurate time estimates, which results in a reliable partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of UniWrk, which is a recruitment platform. We connect businesses with students around the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

At the start, I wanted to build an iOS and Android app. I realized that didn’t make financial sense. It’s a bit crazy to jump into building an app with only an idea. I found that it was best to start with a web app to build for proof of concept.

SOLUTION

What was the scope of their involvement?

Browser helped to develop my idea. We went through a process to prioritize features called MoSCoW and created a list of about 750 different features. This helped us to understand what we had to have for the product to work.

Then, we went through the development stages. Their team suggested a payment system and helped to pick the best payment provider, which we decided was Stripe. They built location filters that also involved third-party integrations. Their team basically onboarded us and built the platform in about three months.

Recently, they updated the platform. Their team continues to support and host the application.

What is the team composition?

At the start, I worked with John (Strategy Director). Now, I regularly communicate with James (Technical Director) and Paul (Head of Marketing).  

How did you come to work with Browser London?

I found them through Google and actually used to work near their office. A day after we were in touch, I popped into their office.

How much have you invested with them?

The app cost £85,000 pounds (approximately $107,300 USD). In addition to the support, the total cost will be about £91,000 (approximately $114,800 USD).

What is the status of this engagement?

I first met with John around May 2019, and our relationship’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The product’s what I wanted it to be, which is the greatest feedback I could give them. It’s still an MVP, but it does exactly what it says on the tin. We didn’t want to make anything too fancy because it's easier to build on a simple foundation than one that got ahead of ourselves. The app's simple and easy to use. 

How did Browser London perform from a project management standpoint?

I speak with them 1–2 times a week. Their team’s sharp and meets deadlines. I’ve never had issues with their reliability. Their communication’s good as well. The longest I’ve waited for an e-mail was an hour. They have multiple people who can reply to support e-mails.

What did you find most impressive about them?

Browser makes the development process simple. They charge per hour and estimate the exact number of hours a project requires. There are never any issues with timelines. When they say they’ll get it done, they’ll get it done.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Listen to them because they have experience. Don’t be stubborn and stick with your ideas because they can help to develop them.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev, Report Production & Other Projects for Nonprofit

“We found Browser London’s expertise to be very helpful.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2012 - June 2013
Project summary: 

Browser London came on board to produce annual reports for a nonprofit, and then they shifted into developing a custom website from scratch. They also provided an intranet and helped engage stakeholders.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Rachel Harrison
Assistant Director of Communications, Octavia
 
Verified
The Review
Feedback summary: 

Browser London delivered a fresh, user-friendly site that garnered high praise from residents and signified a big step forward for the nonprofit. The team facilitated an enjoyable partnership, striking the perfect balance between professional and personable. They excelled at project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the assistant director of communications at Octavia, a nonprofit organization that operates solely in London. We provide home support and care for thousands of low income or vulnerable people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We felt it was time to upgrade our website, and we needed help doing so.

SOLUTION

What was the scope of their involvement?

We worked with Browser London on a number of occasions. When I first started in this role, they produced several annual reports for us. The annual report is a key stakeholder document, which is our one connection, on an annual basis, to all of our supporters. The report provides an update on how we are delivering on our mission.

We progressed the partnership to them developing our website. We had a previous website, but they developed a bespoke website from scratch.

We moved toward working with them on a digital scale. Browser London provided an intranet for us. They also helped me in my role to communicate effectively and engage our broad range of stakeholders, which included donors, fundraisers, volunteers, supporters, and partners, all of whom we work with to gain funding and to provide services. Browser London helped us in various ways to do all of those things.

What is the team composition?

I worked with about four people. I was mainly in contact with Julian (CEO) if we needed anything.

How did you come to work with Browser London?

They were recommended to me. I checked out their portfolio and had an initial conversation with them. Since we’re a nonprofit, we have strict regulations on how we engage with any job, so we got at least three quotes and pitches from various people. We found Browser London to be incredibly easy to work with. They didn’t overcomplicate things, and they could break their work down for a lot of stakeholders. They went up against a panel of people, and we selected them as the best.

What is the status of this engagement?

The first annual report would have been 11 years ago, and the website was 3–4 years after that, from July 2012–June 2013. They did our intranet three years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main activity of our organization is providing homes, and it’s really important to us that we collaborate with residents and get their input. I don’t have statistics on hand, but we would have done a satisfaction survey with our residents to get their opinions on the finished website. The site was a significant improvement from where we were before, and people found it incredibly easy to use. The user journey was significantly shortened due to some of the basic functions they implemented.

They took a completely fresh approach to the website. They were really good at understanding our priorities and helping us to see what was possible; they aligned those so that we could make sure we weren’t just doing everything we liked, but what was really fitted to us and our business. They were very effective in that way. It was our first really functional website; prior to that, we’d had more of a brochure site.

We found Browser London’s expertise to be very helpful. They worked with our internal IT team to make sure that our site was self-serving, which was a really big move forward for us. I wouldn’t hesitate to give them a call if we ever need something that I think they could help us with.

How did Browser London perform from a project management standpoint?

Project management was excellent; I haven’t found anyone better on that front. They were very good at keeping deadlines. They work in an agile way, but they drove the project and made sure that we kept to the timeframe. If we didn’t, it was usually because of our internal processes or data. They were really good at coordinating with the different stakeholders that were involved.

What did you find most impressive about them?

They’re really enjoyable people to work with. They know their technical stuff, and they make it very simple for you. They’re informal in a friendly way, and yet they still manage to maintain deadlines and conduct themselves in a professional way. They were quick to offer new solutions. They understood us and took the time to understand what we were trying to do with the site. I valued their input.

Are there any areas they could improve?

None. As a non-profit, we have tight budget and so it's not always possible to use London Browser, but that’s all I can really say on a negative front.

Do you have any advice for potential customers?

Take the time to give them a full brief. I found great value in bringing them into the organization. They’re very good at building rapport with people. Give them as full of a picture as you can regarding your overall goals. They’ll really work with and alongside you to make it happen. They have huge expertise, and if they didn’t know how to do something, they knew someone who did. They’re very well connected and have lots of resources to get you the best option within your budget.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for University Department

"The Browser London team is experienced and knowledgeable."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jul. 2019 - Ongoing
Project summary: 

Browser London provided software development services to support data analysis platforms for a university department. Using PHP and angular, the team tailored open-source software and another product.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Jon Johnson
Technical Lead, Closer Discovery: UCL Institute of Education
 
Verified
The Review
Feedback summary: 

Browser London executes on tasks effectively to produce satisfactory deliverables. The team dedicates capable resources according to the partnership’s needs, fostering transparent and streamlined collaboration. They are affable and offer industry expertise, which results in ongoing engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the technical lead of a social science unit within the university.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We wanted to customize open source software but didn’t have the skills in-house to complete the task. It seemed more straightforward and time-efficient to employ someone who had those skills at hand. A teammate left, so we needed someone to maintain software while we found someone to fill the position.

SOLUTION

What was the scope of their involvement?

Browser London customized software that we built in-house and made open source. Their team also supported software for the larger community. Both products annotate data in surveys so that they’re more comprehensible and structured. For one project, they used PHP. In the other, their team used Angular.

What is the team composition?

Our main point of contact was René (Founder).

How did you come to work with Browser London?

The university had a list of suppliers and I spoke to someone before who worked with Browser London on a similar project. I chose them based on a personal recommendation from a client.

How much have you invested with them?

We’ve spent between 25,000–50,000 pounds.

What is the status of this engagement?

We started working together in 2019 and the relationship’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

All of the work for the second project was done through GitHub, so we had a mechanism to know when bugs were fixed or needed to be fixed. It was a relatively small project, so we didn’t have an overly onerous monitoring system.

How did Browser London perform from a project management standpoint?

There wasn’t much project management to be done from their perspective because we had such a good relationship with their programmer. We worked directly with their programmer and only had meetings with the project manager on occasion, which meant they didn’t bill us for that service. That was quite nice because they only billed us for what they did.

What did you find most impressive about them?

The Browser London team is experienced and knowledgeable. It’s a pleasure to work with their programmers and project managers.

Are there any areas they could improve?

No, not that I can think of.

Do you have any advice for potential customers?

Spend time getting them to understand what you want. Once they understand that, they’re able to find the right person to manage the project in the most appropriate way.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Dev & UX Design for Risk Consultancy Organization

“Their company size allows for a lot of one-on-one interaction.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Nov. 2016 - Ongoing
Project summary: 

Browser London handles the web application development services for a risk consultancy organization. Their team has built four applications using React, Go, and Symfony, and are currently working on a fourth.

The Reviewer
 
201-500 Employees
 
London, England
Head of Product, Risk Consultancy Organization
 
Verified
The Review
Feedback summary: 

The web applications are functional, secure, and user-friendly. Described as pragmatic and knowledgeable, Browser London effectively understands and communicates problems. They excel in UX design and technical work. Proactivity and transparency complement their project management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product at a risk consultancy organization. We provide security consulting and intelligence to clients. Our company is comprised of about 250 people worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

Initially, we wanted to build a web application that’d allow clients to request projects and communicate with us. The app would also function as a way for us to deliver results, findings, and reports. It was essential that the app be secure and user-friendly.

SOLUTION

What was the scope of their involvement?

Browser London built 3–4 web applications for us and is currently working on another. One of the platforms they built was an interactive risk map. They handle the front- and backend development of all our projects. Their team uses React for the frontend, Go and Symfony for backend, as well as a few sequencing and processing techs.

What is the team composition?

We worked with about 10 different people. Browser London has a full-stack development team with an attached design team. Jim (Technical Director, Browser London) ran initial MVP development and now handles ongoing development programs and support. Rene (Co-Founder, Browser London) leads the UX design efforts and discovery work.

How did you come to work with Browser London?

I was searching for web app specialists after a terrible experience with a different firm. After considering about 10 firms, I chose Browser London partly due to Jim’s pragmatism and ability to speak clearly about engineering problems. He understood our business problems. Also, Rene was a design-team king. Overall, their approach was suitable for our needs because they had good UX design skills and a strong technical team.

How much have you invested with them?

We’ve invested over $1,000,000.

What is the status of this engagement?

Our partnership began in November 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t track any metrics. Browser London is a very good partner and has grown with us over these last few years. They understand both our problems and our users’ problems extremely well.

How did Browser London perform from a project management standpoint?

Our internal project manager has been impressed with their competency. Browser London is proactive and usually lands within 10%–20% of the target budget. It’s well worth the cost though because they’re very good at what they do. Their team is transparent when things go wrong.

What did you find most impressive about them?

I like that they’re a small, boutique firm. Their company size allows for a lot of one-on-one interaction. We’re very happy in comparison to experiences with other service providers. We have a great working relationship with Browser London.

Are there any areas they could improve?

No, there aren’t really any areas they could improve on.

Do you have any advice for potential customers?

Take them up on their offer to be interactive. Build a partnership and be as involved as possible. They work best as an extension of the organization, rather than a vendor.

5.0
Overall Score They’re a very reliable and trusted partner for us.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Development for SaaS Comms Product

"They are a small team so senior members of the Browser team can get very hands-on and invested in projects."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2014 - Ongoing
Project summary: 

Browser London serves as an ongoing tech partner for a SaaS communications company. Initially, they built a scalable version of the app but have expanded into redesigns and custom Salesforce integrations.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Connor Ward
Marketing Manager, Twine
 
Verified
The Review
Feedback summary: 

With Browser London in the lead, launching new features has been a breeze. This has been particularly helpful for client requested integrations. The team has built a strong rapport with the internal staff, which has allowed them to forego a formal project manager.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a B2B SaaS intranet / internal communications company. We primarily do business with clients in the UK, US and India. Twine was started in 2014. I'm the marketing manager and have been in post since July 2017.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Browser London?

Browser have been Twine's ongoing technology partner. They built the initial version of Twine that was launched in 2014 and have filled the gaps in our in-house dev team during new feature launches + UI changes.

What were your goals for this project?

Twine and Browser have been involved in several projects. The initial project was to design and build the first version of our application. It needed to be scalable, secure and performant.

Browser have also been involved in several ongoing projects to update our software and ensure we are still competitive. This includes: updating our frontend to improve performance, refreshing our UI/UX design and building custom integrations so we can secure more enterprise clients.

SOLUTION

How did you select this vendor?

Twine's senior leadership team have a history of working with Browser at previous companies, so Browser became their go-to vendor when thinking about enterprise software projects. I should note Browser were selected as the technology partner several years before I started.

Describe the project and the services they provided in detail.

As stated above Browser have been involved in several projects with Twine that include:

  • Browser's designers did a big redesign of Twine's UI/UX
  • Browser's teach team rebuilt Twine's frontend to fit the new designs and also trained our internal team on using React.js instead of Angular.js
  • Browser's CTO worked directly with some of Twine's clients to build a custom integrations with Salesforce

What was the team composition?

The projects usually involve 2-4 people at a time, usually 1 designer and several developers. The designer would often only be involved in the research and discovery phase at the start of the project. We would then be in direct contact with the Browser tech team throughout the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I suspect Browser will be our technology partner indefinitely. They've made it easier to launch new features quickly. This has helped us a lot when client's have told us that not having a certain feature is a dealbreaker.

As an anecdote, several of our competitors launched integrations with Slack and many of leads were asking if we had one on our roadmap - with Browser's help, we were able to quickly build an integration with Zapier which these leads could then hook up to Slack.

Having Browser on hand has also meant we've won a couple of enterprise clients because we had the capabilities to build custom integrations with their Salesforce instances.

How was project management arranged and how effective was it?

We usually communicated directly with the tech team without the need for a project manager. Over the years we have built a strong working relationship, so project management has never been an issue. We usually communicate using a combination Slack, Basecamp, Jira and Google Meet. We also do face-to-face meetings a lot as both Twine and Browser are based very close to each other in Shoreditch.

What did you find most impressive about this company?

The tech team are very responsive. I think this is probably because they are a small team so senior members of the Browser team can get very hands-on and invested in projects.

Are there any areas for improvement?

I'm not sure. As Browser is a small team, if they have other projects on the go it has been harder for them to find time for Twine bug fixes. I'm not sure if we worked with a technology partner that had more staff on hand whether this would still be an issue.

5.0
Overall Score Without Browser, Twine wouldn't be what it is today (literally, they've built most of it to being with!)
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Browser have the advantage of working in a office extremely close to ours, so meeting face-to-face is easy
  • 5.0 Cost
    Value / within estimates
    From what I can gather, everything has been delivered on time
  • 5.0 Quality
    Service & deliverables
    Twine has continued to win more and more customers since Browser's initial work which can only be a good thing
  • 5.0 NPS
    Willing to refer
    To my knowledge, Browser have never slipped up so I see no reason why not to recommend them

Custom Software Dev & Design for MedTech Consulting Company

“Everyone on their team is communicative and informed.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - Ongoing
Project summary: 

Browser London developed and designed a platform for a MedTech consulting company. The team built the platform to allow users to ask health professionals anonymous questions and receive well-researched answers.

The Reviewer
 
2-10 Employees
 
London, United Kingdom
Joint Managing Director, MedTech Consulting Company
 
Verified
The Review
Feedback summary: 

The platform has recieved positive feedback internally and externally on its usability and the quality of answers provided to customers. Browser London establishes a smooth workflow through consistent communication. The team leverages their technical expertise and creativity to produce results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the joint managing director of a MedTech consulting company specializing in pharmaceuticals. Our main area of business is providing support to patients by generating information and insights from doctors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We were looking to develop a user-friendly platform to facilitate the development of research questions.

SOLUTION

What was the scope of their involvement?

Browser London developed and designed the platform for us. The platform allowed respondents to submit anonymous questions to doctors who can anonymously send research and answers back to the users. Through a weekly review process, we proposed changes and amendments to the team’s work form the week. 

What is the team composition?

We had one project manager at Browser London, who was in direct contact with me and the other managing director at my company. 

How did you come to work with Browser London?

We were introduced to one of the directors at Browser London through a mutual contact. 

How much have you invested with them?

We have invested between $100,000–$200,000.

What is the status of this engagement?

Our ongoing relationship with Browser London began in December 2017. While the platform was completed by October 2018, we continue to engage with them in different parts of the business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The platform has been well-recieved internally in terms of its usability and how it addresses our business objectives. We have also received positive feedback from our clients, who receive quality research findings from trusted professionals. 

They’re a great team that is good at what they do. They have the talent and client management skills to produce results. The team remained engaged with us throughout the process and nothing was done without us being made aware of it. Browser London delivered good value from a cost-benefit perspective.

How did Browser London perform from a project management standpoint?

The project was delivered on time and budget. Our teams were in regular contact with each other through phone calls, emails, and a weekly face to face meeting. We were also able to view the status of the current sprint on a dashboard, and we appreciated this transparency. 

What did you find most impressive about them?

Everyone on their team is communicative and informed. Our main point of contact was well-versed on the project, and we appreciated only having to go through one person. We also were given direct access to their senior development team, who remain active on the project. 

Are there any areas they could improve?

No, everything ran smoothly.

Do you have any advice for potential customers?

Give them space to think and be creative so that they can best link your business and your commercial objectives. Make sure they’re well-briefed on the project. Once they’re informed, they’re very good at running with it.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev & Design for Risk Management Organization

"The team went above and beyond to make themselves available to us."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2017 - Ongoing
Project summary: 

A risk management consultancy hired Browser London to develop and design a global software platform. The team managed the front- and backend CMS development.

The Reviewer
 
201-500 Employees
 
United Kingdom
Director, Risk Management Consultancy
 
Verified
The Review
Feedback summary: 

The system was well-designed with little to no bugs or issues. The team at Browser London exceeded expectations. Their project management style was noteworthy. Customers can expect an accessible workflow with their team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was a Director at a global risk management consultancy, responsible for digital product development. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We worked with Browser London to develop a risk management system for a set of clients.

SOLUTION

What was the scope of their involvement?

After a consultative discovery phase, the Browser team put together an accomplished design for the product and managed the entire development of the web application.

What is the team composition?

I worked closely with a project manager. We also directly engaged with the technical lead and head backend & frontend developers.

How did you come to work with Browser London?

We found them online and after meeting with them, they won the contract through a competitive tender process with other firms.

What is the status of this engagement?

The relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We mainly tracked how they met deadlines. We had a pretty hard deadline for launch, which we committed to a number of clients. The system was delivered and worked impeccably. There were no significant bugs.

How did Browser London perform from a project management standpoint?

I think the overall project management was excellent. Every two weeks, we had catch-up meetings with the project manager and technical leads. The meeting structure was excellent. I always had access to the people I wanted to when I needed to.

What did you find most impressive about them?

Their project management side was extremely impressive. We were also extremely pleased with the world-class platform they delivered. I’m not sure if another company would be able to achieve the same thing, but we always felt that Browser London gave our team good visibility into their process. The team went above and beyond to make themselves available to us.

Are there any areas they could improve?

No, I was pretty pleased with it.

Do you have any advice for potential customers?

When working with these types of agencies, you need to have a clear idea of your customers' needs before starting.  Browser London has a good discovery phase, which you'll get the most out of if you have that.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Government Agency

"They're always ready to help us in whatever way they can."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2015 - Ongoing
Project summary: 

Browser London provides WordPress web design and development services for a London government office. Their work is ongoing with updating site functionality and a scheduled site rehaul in the near future.

The Reviewer
 
501-1000 Employees
 
London, UK
Officer, Government Agency
 
Verified
The Review
Feedback summary: 

Browser London’s efforts have been met with acclaim and appreciation. The team is friendly, knowledgeable, and attuned to deadlines. Customers can expect a diligent team that’s easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a senior policy officer at a government agency that supports small businesses to start-up, sustain, and scale. We do this through a variety of events and online websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We needed o build a website and didn't have the expertise within our smaller team to do a WordPress site, since our team only specializes in Drupal.

SOLUTION

What was the scope of their involvement?

They designed and developed a WordPress site for us with a number of plugins to support us with what we need to do for our projects.

For example, they've implemented Calendly as a booking system for our advisors. We also have an events calendar that allows small businesses to come onto the website and search for various events taking place in London. We have a business support search tool, too, that's a directory of all the different support schemes that are available, at a national level and in London. They also implemented a research library to help people find the support they're looking for. Each user has their own personal dashboard, where they can pin information that they've found across the site.

When we weren't too sure which areas of the site were working or not, they installed a heat mapping technology to address those concerns. We allow them to take the lead in the areas they know well, but they give us a broader context and some options to allow us to make the final call.

What is the team composition?

It varies from what kind of work we have to do, but it ranges from 1-5 people. Generally, we have a main contact for monthly maintenance, as well as backend designers, developers, and a strategy director.

How did you come to work with Browser London?

They were hired slightly before my time, but I believe we put out an RFP for this work, and they came forward to apply.

How much have you invested with them?    

We've invested $100,000.

What is the status of this engagement?

We began working together in late 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Generally, we're very happy with the website. We are aware we need to do more with it, now that it's been set up three years ago. We haven't done it yet, but we will do a revamp with them later on down the line.

How did Broswer London  perform from a project management standpoint?

They're really good. We're a tricky organization to work with since we can't make any quick decisions, but Browser has been really understanding. They're really good at laying out deadlines.

What did you find most impressive about them?

They go above and beyond. They're a very friendly team and they've been a great technical expertise to rely on. They're always willing to help us with the smallest asks and we've definitely built a great relationship over the years. They're always ready to help us in whatever way they can.

Are there any areas they could improve?

No, nothing really jumps out at me for them to improve on.

Do you have any advice for potential customers?

My advice is to go for it! They're a really good organization, and they're very easy to work with. They have a good level of various skillsets within their team as well. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development & UX Design Collaboration with Creative Agency

“They go above and beyond with their time to address bugs and fixes as they come up on our clients’ ends.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2019 - Ongoing
Project summary: 

Browser London handles technical development tasks for the third-party clients of a branding and creative agency. Their responsibilities in the agile process include JavaScript coding and UI/UX design work.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Samuel Fresco
Strategy Director, Wildish & Co
 
Verified
The Review
Feedback summary: 

The deliverables resulting from the team’s efforts have impressed both internal and external stakeholders. They used their industry expertise and big-picture thinking skills to consistently produce results that ensure success. Their team communicated effectively through Jira and Basecamp.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a branding agency based in London, and I’m the strategy director there. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

They’re our development partners for large-scale web applications and digital transformation. We had a university partner that needed both creative and dev services. Our team could handle their creative and branding, but they offered the heavy-lifting when it came to development.

SOLUTION

What was the scope of their involvement?

They handle discovery and all aspects of technical development. We’ve been able to plug them into our team for our university client to look after the entire string of work. The web app is a user web portal. They scoped the project into phases, understanding that the user journey would include onboarding, sign-ups, tracking, articles, and forums. 

Looking at the hosting environment, their team could map out the technical architecture while understanding the overall vision and brand to make a beautiful product. We served as the design agency, and they were the technical engineers that collaborated with us. Their work in this agile development also included UI/UX design and JavaScript work. 

What is the team composition?

I’ve worked closely with three key members of their staff, one being our project manager. 

How did you come to work with Browser London?

I worked with them in a previous position. We decided upon their team because they could unpack a problem and find a solution through a tested discovery process. They can make technically complex platforms simple and digestible for clients that aren’t the savviest. 

How much have you invested with them?

We’ve spent about $40,000–$50,000 on their services. 

What is the status of this engagement?

We started working with them in May 2019 and have a continued relationship for our clients that need development work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because it’s a process-driven relationship, most of our feedback is qualitative. Our team is really happy with and appreciative of the work they do. They can get stakeholders on board and ensure that they’re happy.  

How did Browser London perform from a project management standpoint?

I have a great project manager through their team. They work through scattered development sprints. To manage the projects, they use Jira and Basecamp. They go above and beyond with their time to address bugs and fixes as they come up on our clients’ ends. They make changes quickly to ensure that technical challenges are sorted out as needed. Their stakeholder management abilities are one of the best things about them. 

What did you find most impressive about them?

They’re a knowledgeable team. Using their modern, forward-thinking outlook, they delivered a beautiful product. They’re experienced and dedicated, allowing them to ensure that the project is spot-on. There isn’t much turnover, and everyone has a high-level of expertise across all technical projects. 

Are there any areas they could improve?

They’ve been a great partner for us. I look forward to them continuing to broaden their services as we keep collaborating. 

Do you have any advice for potential customers?

Meet them face-to-face if possible. That will let them better clarify your needs. Their process is important, and a meeting will help them get the most value out of them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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SILVER VERIFIED
Business Entity
Business Entity Name
Browser Creative Limited
Status
Active
Jurisdiction of Formation
United Kingdom
Id
06681071
Date of Formation
Aug 26, 2008
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last updated
May 11, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
9
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
July 15, 2020