Browser London

BACKGROUND

Introduce your business and what you do there.
I'm the head of digital marketing capabilities at a worldwide company in the industry sector. We manufacture plasterboard, fire protection, and insulation solutions and have multiple brands around the world. My position's work scope includes marketing automation, web analytics, dashboarding, SEO, and marketing campaigns.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We were looking for consultancy and support in the web analytics area and the creation of Microsoft Power BI dashboards after the responsible teammate left the company.

SOLUTION

What was the scope of their involvement?

Browser London provides Microsoft Power BI development and web analytics consulting services. We initially engaged with the team seeking support in mocking up and building reports in Microsoft Power BI based on our data lakes. 

Browser London also offers web analytics consulting. We request that Browser London track the digital flows on our website and implement tracking pixels when we have marketing campaigns running. Browser London uses technologies such as Google Analytics and Looker Studio to build reports. 

What is the team composition?

We work with a Microsoft Power BI developer and a Microsoft Power BI lead who offer technical support and guidance when needed. We also work with an analytics consultant and one platform director, who help us structure our work process. 

How did you come to work with Browser London?

Browser London worked with a company that my manager knew and contacted the team through a referral.

How much have you invested with them?

We've spent around €150,000 (approximately $167,000 USD) on the project so far.

What is the status of this engagement?

We started working with Browser London in January 2024 and will continue until at least October 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Browser London provides good analytics support, although they've offered support in the area for a few months around May 2024.

How did Browser London perform from a project management standpoint?

Browser London is committed to work and delivers on time. The team has good communication skills and has contacted our business unit to gather business requirements before creating the dashboard. Browser London provides progress updates and has excellent communication skills. We have meetings in Microsoft Teams and have created groups to exchange information about the different stages of the project. I also have one-on-one meetings with Browser London to discuss project priorities.

Browser London uses ClickUp and Azure DevOps to manage tickets, prioritize tasks and requests, and plan activities while working in Agile.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight our Microsoft Power BI developer. She has done a fantastic job. I've liked working with her because she's always in a positive mood and mindset, which is important when working with a team. 

What did you find most impressive about them?

I'm mostly impressed by the Microsoft Power BI developer we work with. She's a fast learner and delivers work on time. She doesn't say things she isn't doing and does what she says on time, and I appreciate it.

Are there any areas they could improve?

I can't think of anything for Browser London to improve. I mainly work with a Microsoft Power BI developer, and she's great. However, I've seen less motivation from the analytics team. We had a knowledge transfer phase that took a bit longer to edit, and we had less communication. Still, overall, my feedback is positive.

Do you have any advice for potential customers?

When working with Browser London, it's important to provide precise requirements from the beginning and explain what you are looking for, whether it's support, project management, or other area. I suggest expressing in detail what you need from the consultant because Browser London has different profiles working within the group, and it will be up to them to ensure they provide a consultant that matches your expectations. 

My advice is to provide Browser London with as much detail as possible from the beginning to avoid wasting time. 

BACKGROUND

Introduce your business and what you do there.

Currently, I work for a board advisory company as a senior consultant. We advise boards on governance regarding equity, diversity, and inclusion (EDI), as well as sustainability. Our work includes board reviews, board development, and executive research.

Still, I worked with Browser London at my previous company, not this one. I worked as a project manager on the talent development team of First Quantum Minerals, a global copper mining company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

The function of our team was to launch new systems to manage and assess performance and talent development. As we created bespoke systems, Browser London was in charge of the UI/UX design.

SOLUTION

What was the scope of their involvement?

Browser London was instrumental in the design work behind numerous of our systems. For example, we launched a learning and development system, which they had a lot of involvement in its redevelopment and design update. Their team used Figma to create the required designs for these systems. Then, they liaised with our software development partner, who was in charge of doing the custom development of our systems based on Browser London's designs.

What is the team composition?

We worked with three main points of contact, as well as a fourth team member who worked with us occasionally as well. Their team included René (Managing Director), Robert (Former Product Strategist), and Andrea (Former UI/UX Designer). René was in charge of overseeing the engagement, Robert was in charge of coordinating the project, and Andrea was involved in the actual design work.

How did you come to work with Browser London?

When I joined the talent development team at First Quantum, Browser London was already signed up as a supplier.

How much have you invested with them?

We had an annual budget of around $120,000–$150,000.

What is the status of this engagement?

I rejoined First Quantum at the end of 2021, but I didn't start working with Browser London until I switched to a different part of the team; that was when I started working with them on a daily basis. In April 2023, I was made redundant from there. There was a big shift around the organization, and our team was split up because the company wanted to send some resources overseas, which I couldn't do.

The organization split the budget we had for these projects into different things and decided to consolidate all our systems into Workday, our HR system. We were quite surprised with the decision because our systems had been well-received. However, our systems were aimed at the top 4,000 senior managers and supervisors. The organization decided to use Workday instead because they wanted a consolidated company-wide system.

Although there was a time when Browser London could have kept working on our learning and development system, that project was in a finished state. Thus, after the team split up, there wasn't the same passion for delivering a new off-the-shelf system as it was when creating tailored systems. Thay's why our relationship with Browser London ended.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Browser London met our expectations really well.

How did Browser London perform from a project management standpoint?

We had regular meetings with Browser London to have updates, so we always felt very confident in their processes and ability to deliver a project for us. They were very trustworthy. Although the project timelines did occasionally change, this was caused because we did a lot of back and forth on our end.

We always had a very detailed project plan, and Browser London always advised us when something wasn't achievable within the set time frame. On these occasions, we would alter our timeline, so it was never their fault. They were great at managing the timeline, and they didn't ever do anything to delay it.

What did you find most impressive about them?

Browser London's team was very responsive and reactive, and they took care of our needs. We were a challenging and demanding client, as we often expected things to be turned around last minute if we had a change of heart about something.

Despite we weren't the easiest of clients, Browser London always stepped up to the mark, and we established a good two-way relationship. They provided feedback to me and my colleagues and kept us abreast of the situation regarding what could be achieved. I never saw them as yes-people. They were very honest, had high levels of integrity, and always wanted to do a good job.

Are there any areas they could improve?

It's difficult to pinpoint an area of improvement for Browser London. If anything, some teammates were not based in London, so whenever we wanted face-to-face meetings, they were usually overseas. It would have been great if they had an office in the London region so that we could have met in person.

Besides that, there were no other areas of improvement. They were always on it, their service was great, and they were always available to answer questions, which was very helpful. Overall, they were a great partner to work with.

Do you have any advice for future clients of theirs?

Have regular, frequent communication with Browser London, ensuring that there's two-way communication. Moreover, trust them; they know what they're doing and what they can deliver. It can be a very successful partnership if you work closely with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software development company in the healthcare sector.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Browser London?

We approached them for UI/UX consultancy to update the look of our software.

SOLUTION

What was the scope of their involvement?

Browser London provides UI/UX design consultancy for us. The team has been reviewing our software and providing us with Figma and Miro designs that we will take away and implement ourselves into the platform. We have biweekly meetings to go over their designs and collaborate on them.

Moreover, Browser London meets with our customers to get their feedback and help define user personas for our platform.

What was the team composition? 

We’ve been working with three members of Browser London’s team, including their managing director, a senior UI/UX designer, and a consultant.

How did you come to work with Browser London?

We found Browser London through a Google search. After initial meetings with them, we sent our requirements, and they provided us with a quotation and had video meetings to understand their company and processes.

What is the status of this engagement?

We started working together in October 2023, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My whole team and I are delighted with Browser London's work results. In addition, our customers have had a preview of these design templates that Browser London has been putting together for us, and they've said only positive things about them.

How did Browser London perform from a project management standpoint?

Browser London has delivered on time and within budget and communicates well with us. In terms of tools, we use Figma and Microsoft Teams. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

I'd like to congratulate the whole team because they've all played equal roles in helping us through the project.

What did you find most impressive about them?

Browser London's biggest strength is their ability to listen and understand our needs. The team has delved into our customer base to learn what they want. Browser London has spent time listening to us and our target audience to understand what we need before starting the design process.

Are there any areas they could improve?

I always like to give balanced reviews, but I can't think of anything they could improve. The team is great at communicating and sticking to the budgets and deadlines. Moreover, our collaboration with them has always been good, and they don't mind going in our direction whenever we want to do something in a certain way.

Do you have any advice for potential customers?

Be prepared beforehand in terms of what you're trying to achieve and what to get out of the project.

BACKGROUND

Introduce your business and what you do there.

I’m a research fellow at a defense and security institution.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Browser London?

We needed help with website and UI/UX design.

SOLUTION

What was the scope of their involvement?

Browser London produced our web page's backend and styling aspects to create an interface that could give an overview of the data we collected in our research activities. We had a clear idea of what we wanted, and Browser London provided good and practical suggestions on how we could put everything together based on that vision.

Regarding the process, we had an exploratory workshop with their managing director to scope and refine the statement of work and contract. We also determined activities and continued with regular check-ins across the process.

What was the team composition? 

We worked with 3–4 members of Browser London's team, including a technical person, a designer, and their managing director.

How did you come to work with Browser London?

We found Browser London online and conducted a market research study to identify them and 3–5 other potential partners for this project. We had initial introductory calls with each of them to get a quote, and we ultimately chose Browser London.

How much have you invested with them?

We invested £5,000–£10,000 (approximately $6,000–$12,000 USD) for this project with Browser London. We gave them the initial 30% of the fee upfront and covered the rest at different milestones throughout the process. 

What is the status of this engagement?

We worked together from July–September 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had no issues with Browser London’s work, and they addressed any situation that arose. Overall, they provided a strong quality through their deliverables.

How did Browser London perform from a project management standpoint?

Browser London’s team consistently met our deadlines and took the responsibility of ensuring that everything was going forward within our budget. Regarding tools and communication, we used emails and video conferences.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Browser London’s managing director was our main point of contact and was also responsive, realistic, practical, proactive, engaging, and understanding of our needs.

What did you find most impressive about them?

I was impressed by Browser London’s innovative solutions to improve our product in ways we hadn’t originally identified. In addition, they clearly understood the diverse priorities, targets, and objectives we had for this project.

Are there any areas they could improve?

Based on my experience, I didn’t think they could improve anything — they engaged proactively and without much fuss.

Do you have any advice for potential customers?

Provide clear and complete guidance on what you want for your product and communicate clearly with them so they can provide innovative solutions.

BACKGROUND

Please describe your company and position.

I am the Director of MCE.

Describe what your company does in a single sentence.
Infrastructure delivery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• Business growth
• Client relationship and mutual understanding
• Outsource for expertise

SOLUTION

How did you find Browser London?

Referral

Why did you select Browser London over others?
High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

René and Jim initially provided us with a review of our brief over a short video call. Once we had time to digest their opinion, we agreed to proceed and explore potential solutions in a discovery workshop. We worked through a series of UX designs and discussions around technology options. They also worked up prototypes, which helped us to understand the potential complications and costs associated with the proposed software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have the prototypes. Aside from those, the majority of documentation and evidence is in the form of workshop work. The overarching outcome of the work they did with us is that following the discovery and prototyping, we decided to rethink the original software we were going to invest in and build. The information they provided to us helped us think about:

1. what the users were going to get from the software
2. if the value proposition was compelling enough for the users to engage
3. if the commercial standpoint in its current form made sense. i.e., would the cost-effective solution that René and Jim recommended achieve the same results? 

They essentially made us rethink the project for the better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent. René was straight to the point, Jim was thorough, and for a technical person, he had a way of explaining everything in a non-technical way very well. The project was conducted between the UK and Australia, so everything was remote and in different time zones, but all the tools worked well. 

Most of the discussions were fluid. If we needed time to think, we could. No concerns with the budget. Everything went as planned. If anything, they saved us a lot of money by helping us explore our options and avoid making bad decisions.

What was your primary form of communication with Browser London?

Virtual Meeting

What did you find most impressive or unique about this company?

Leadership and communication

Are there any areas for improvement or something Browser London could have done differently?

N-A

BACKGROUND

Please describe your company and position.

I am the Operational Development, Project Coordinator of First Quantum Minerals

Describe what your company does in a single sentence.

Our company is involved in Mining. We produce copper in the form of concentrate, cathode and anode, and have inventories of nickel, gold and cobalt.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• To assist us with creating UX/UI for a performance assessment platform
• To assist us with creating UX/UI for a soft skills learning platform
• To assist us with creating UX/UI for a dashboard to identify the Talent in the company using the performance assessments and then created a the CEO Program using the Top 30 people identified as Talent

SOLUTION

How did you find Browser London?

• Online Search
• Referral

Why did you select Browser London over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Browser London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ky delvierables created by an Employee that n longer works at the company. I cannot provide an accurate description of the score of work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The huge uptake of the applications by the managers and employees. Feedback from the employees commending the applications being easy to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always met the delivery date and went out of their way to meet tight deadlines. They made a quick turn around on last-minute changes and scope creep.

What was your primary form of communication with Browser London?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their ideas, designs, and execution of the projects. Browser London was able to take broad descriptions and create the products we wanted.

Are there any areas for improvement or something Browser London could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I’m in the department of corporate development for one of the largest copper mining businesses in the world. Copper is our major commodity, but we also mine nickel and gold. We have more than 25,00 employees worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We already had a brand and UI development partner; we needed someone to focus on the UX regarding the user journey.

SOLUTION

What was the scope of their involvement?

Browser London has done several projects for us. Initially, we had an internal performance management system that required a shift in direction. They helped us to move from business measures to a strength reporting system. Also, they’ve supported us with a bespoke online learning tool and a brand new system for our SEO program. They’ve been key partners in designing those systems and putting them into development.

They do all the user journey mapping. The team takes the brand and product identity to do all the screen implementation of the design for each user flow. Once the product is developed, they check that the developers have built the approved design. They use Figma to create and share their work.

What is the team composition?

We work with René (Managing Director); he’s our key point of contact. Rob (Head of Product) runs the team underneath René and makes sure everybody is on the daily stand-ups and working as part of the team. Also, we’ve used some UX designers and Julian (NXD Browser Group) for some of the data analysis work.

How did you come to work with Browser London?

We found them on Clutch. We chose them out of five competitors. Initially, we put out a tender, and they came back with 2–3 other UX providers to do a presentation. We were looking for a fit in terms of capacity and culture for the organization.

How much have you invested with them?

We’ve spent close to $500,000.

What is the status of this engagement?

We started working with them in February 2021, and our relationship is ongoing. We’re about to start another project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t formally measure quality; we manage that on a daily basis. However, the quality of their work is excellent. In the beginning, we were clear with the brief, budget, timescales, and our way of working. We change our path when things don’t work effectively, but their flexibility is one of the reasons we work with them — they’re very responsive to feedback. Overall, we have high standards, so they’ve raised the bar to ensure that what they deliver fits the quality we expect.

How did Browser London perform from a project management standpoint?

We’ve had a few bumps in the road. They’re good at setting the project plan in the beginning, but they’re not as proactive at things like review meetings, which are essential. We’ve got around that by setting up a daily stand-up as part of the process. We manage the timescales with the project manager on our side, which has helped them to manage their time more effectively.

We use Slack as a communication tool and do all our project management through Google Docs. They do a chart to show in which part of the cycle they are.

What did you find most impressive about them?

We’re a challenging organization that does things differently and doesn’t believe in red tape or bureaucracy. We often work at a fast pace, which sometimes shocks the suppliers we work with. However, Browser London has embraced that we’re a difficult client. We know what we want most of the time, and they’ve managed to find the balance between suggesting alternatives and managing our expectations. They put their creativity to the table, but in a way that makes us feel worthy of consideration. Moreover, they take feedback well and actively act on it. All in all, we’ve found a company that we want to maintain as a long-term relationship.

Are there any areas they could improve?

Their Achilles heel is project management and adhering to the process. They take the feedback on board and are great on the creative side, but they can’t be fantastic at everything.

BACKGROUND

Introduce your business and what you do there.

I’m the head of systems engineering at Infinitive Group Limited, an SME-sized technology company. We work primarily in the transport industry, including bus, light rail, and mainline railway.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We had a short-term urgent need for a particular piece of frontend development work to interface with a backend database system.

SOLUTION

What was the scope of their involvement?

Browser London developed the frontend of a web portal. They built the interface with PHP, which connects to an Elasticsearch backend.

Our site is an analytics platform where users can pick up their data in either a raw or an analyzed form. The interface Browser London built connects the analytics performed in the backend to the frontend through a graphical visualization.

What is the team composition?

We worked with a project manager and a development lead. 

How did you come to work with Browser London?

I found Browser London through a Google search. They had a sort of triage of their services on their website, and we could see they’d previously done an interface like the one we needed. We had a 15–20 minute call with a customer engagement manager to tell them our requirements and see if they understood what we were trying to achieve. They went away and prepared a menu price, which we then discussed with their project manager in a bit more detail.

We chose them because, from the case studies and information on their website and our introductory meeting, we had the confidence that their background skills in terms of web development and database knowledge were satisfactory for the job. We were fairly assured that they had the necessary skills, and we had the evidence that they’d performed a similar project in the past.

How much have you invested with them?

We spent around about £2,500 (approximately $3,000 USD).

What is the status of this engagement?

We worked together from March–April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Browser London delivered good-quality work that allows us to run queries against the database from the frontend. Our measure of success was binary; the interface either worked to retrieve the database or didn’t. I’m pleased to say the project was successful, and we’ve since used the interface as a pipe between the back- and frontend; it allows a large number of queries to be made across it.

How did Browser London perform from a project management standpoint?

On the technical side, their project management was very good. The lead engineer understood that ours was an emerging requirement and that we had to find our way through how to connect back- and frontend. Moreover, they delivered on time and budget. Browser London understood we were on a relatively tight timescale. They set up milestones and were very good at going as far as they needed to and confirming when the milestone had been completed. 

We had several reviews with the technical lead and the project manager during delivery. Although ours was a relatively small project, it was handy to have an assigned project manager from the start, especially when discussing the project’s direction. Due to our needs, his project management was relatively hands-off. Nevertheless, he kept us informed about the project’s spend and the status of high-level project delivery.

Browser London invited us to their Slack channel, which we used for the majority of the day-to-day communication. We also had access to their Jira instance.

What did you find most impressive about them?

We appreciated that Browser London understood this was quite a constrained project from the start. They’d delivered a similar interface before, so we drew upon their expertise to increase our knowledge quicker than if we were learning by ourselves. 

They involved us in their systems from the get-go — it was quite refreshing. On day one, there was an invitation to Slack and Jira so we could see exactly what was going on using their tools. 

Are there any areas they could improve?

No, there wasn’t anything they needed to improve; they delivered what we asked of them.

Do you have any advice for potential customers?

Browser London’s user stories on their website are comprehensive; I would point you towards them. There is lots of information there to see whether they’re a fit for your business. They have numerous examples of how they’ve worked with previous clients, so you can see whether you’re a similar organization. 

Additionally, Browser London is quite clear about their offering. If you’ve got any further questions, just follow the quick-fire introduction. Book a short call upfront; it’s a very easy process, and it’s not a hard sell. Have a conversation to see if you’re a fit for them and if they’re a fit for you.

BACKGROUND

Introduce your business and what you do there.

I’m the senior stakeholder manager of Transport Focus. We’re a public sector organization funded by the Department for Transport. Essentially, we’re the transport user watchdog. Our role is to make sure that everything to do with transport in the UK is as good as it can be for those users.

In my role, I do lots of different research around rail, buses, roads, and so on. My job is to influence relevant organizations to make changes for the benefit of those transport users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We wanted to refresh our corporate website which hadn’t been changed for about 5–6 years. Our team wanted a newer look and wanted to ensure we were engaging all of our stakeholders. The site would be a place that the public could go to get advice and information about transportation as well as view the research we do.

SOLUTION

What was the scope of their involvement?

Initially, the scope of the project was for performance and a discovery phase. We talked to internal staff, internal stakeholders, and then to the public about what they needed from a new website. That then transferred into a design phase. Browser London came back with ideas about what we could do. Once that was agreed upon, we implemented the design.

Their team worked with us to build each of the pages with different bits of content. Then the website was launched. Since then, we’ve been tweaking minor issues. Now, we have a separate contract with Browser London where they handle website maintenance and support.

What is the team composition?

Over the course of the engagement, we were assigned anywhere from 2–5 team members. There may have been others working behind the scenes.

How did you come to work with Browser London?

We went through a procurement and tendering process because we’re in the public sector. Browser London was our existing supplier so they were on that list of suppliers we informed about the tendering process.

We received quite a few bids from different organizations which we then whittled down over the course of a short period with Browser London coming out on top for quality and price. We scored all the organizations that provided bids and Browser London scored on top for time scale, understanding what we needed, and technical skill.

How much have you invested with them?

We’ve invested around £65,000 (approximately $90,000 USD).

What is the status of this engagement?

The project started in May 2020, and the website was launched in December 2020. We’re still working with Browser London as they provide maintenance as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The investment was good, and we achieved what we needed to. We’ve done testing with stakeholders and internal staff and have received very positive feedback. Some of the testers also included members of the public who didn’t understand who we are, what we did, or what our organization was all about. They went onto our old website and then went on our new website after it was launched.

They’ve come back and told us that we solved the problem because they now understand what we do. People have commented that the site is better to look at and has accessibility features. The difference between the new and old website is really helpful to users. They can go in and search for what they needed a lot easier.

How did Browser London perform from a project management standpoint?

Project management is pretty good. We utilize Basecamp to provide feedback. This allows us to talk about issues we run into and ask questions. Delivery of the website was a little bit late and but it was due to a tight timeline. There was some urgency due to the quick turnaround we needed.

We didn’t want to have lots of different contacts and people to go to. So having a single point of contact was important to us. Our teams also communicated through Microsoft Teams, Zoom, phone calls, and Google Meet.

What did you find most impressive about them?

During the procurement exercise, Browser London stood out because they understood what we were looking for and who we were as an organization. They were spot on with what we were after in terms of building something completely new for us.

We paid heavy attention to the discovery phase because that was the make or break for any of their competitors. It was the discovery phase that got rid of a lot of Browser London’s competition. That really stood out to us. We didn’t want them to come with preconceived ideas of what our new website would be about, and Browser London provided that for us.

Are there any areas they could improve?

There could have been more urgency in some of the communication. Sometimes, we hung on for a bit to find out what was happening. General communication was fine, but the element of urgent communication could definitely be improved.

Do you have any advice for potential customers?

Look at the products they deliver. Look at their past work and get some examples of the discovery work they do. They brought in a separate consultant to do that so that'll provide a fresh pair of eyes. Speaking to their satisfied customers makes a lot of sense as well.