Innovative & User Focused, Customer Experiences.

Momentum is an award winning SF, NYC, Dubai, & LON based user experience design & development agency serving startups to the Fortune 500. Our services include Research, Product Strategy, Design, and Development. We specialize in:

  • Product innovation for Enterprise/SaaS & Consumer web & mobile
  • Customer experience design
  • Digital transformation

 

Financial Services

Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research, and much more.

Healthcare

Our experience spans from major biotech and insurance clients to startups driving the future of wellness. We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, Payor/Payee Management, Hospital Administration and more.

High Technology & Software Startups

Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. Startups have made up a disproportionate percentage of our customers over the years with our customers’ success rate at over 48% being acquired or going public.

CX Technology

As an agency, we’re already a driving force in the industry creating the personalization and brand engagement mechanics for the some of the biggest names in Customer Experience, Ad & Marketing Technology. Our customers have had successful exits to SalesForce, Microsoft, AppNexus, Oracle, ComScore, and Act-On.

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
other locations

Portfolio

Key clients: 

Fiserv, Intuit, EMC, Walmart, Capital Bank, Orange, PwC, SuccessFactors, Wella, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, Emerson, VMware, Adobe, Anthem, Verizon, Intel, SAP, DBS Bank, AT&T, Facebook, Barnes & Noble, Chase, MasterCard, Playstation, Scality, FICO, Wells Fargo, Best Buy, Infoblox, Stanford Health, Citibank, Palo Alto Networks, NTT Innovation, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus hundreds of lesser known startups.

Infinera

Infinera enables network operators to scale bandwidth while increasing service innovation and simplifying optical network operations. Service and cloud operators, governments and enterprises across the globe rely on Infinera to create rich end-user experiences based on efficient, high-bandwidth optical networks. Infinera came to us to design and develop an application that visualizes the connections within different network types so that issues can be resolved quickly.

Deliverables

• Discovery, Ideation, Design, and Front-End Development  

• Established a visual language to create an engaging, seamless experience from every product angle  

• Showcased an optical network in 2D and 3D views  

• Enabled the user to gain control over their data consumption with multiple views

Summary

The resulting prototype allowed us to explore 3D visualizations for complex networks while remaining accessible.

Evolution1

Evolution1 (acquired by WEX, Inc.) is the largest electronic payment, on-premise, and cloud-based healthcare solution for reimbursement accounts (HSAs and FSAs) in the United States. They came to us to help them redesign Consumer Portal, a brand-able and highly customizable SaaS solution for customers to manage their healthcare reimbursement accounts.

Summary  

When Evolution1 came to us to redesign their Consumer Portal, we solved their users’ pain points by reorganizing the navigation into an intuitive structure, applying consistent visual design and interaction across all flows, and simplifying complex healthcare terms and processes, clearly explaining terms and providing users help and tips along the way. After working with us, Evolution1 can now continue to expand on their redesigned Consumer Portal and maintain the same great user experience.

Evolute

Evolute takes a closer look at the fundamental flaws that hinder containers to be safely and easily deployed in production, with a special emphasis on large scale systems as is often the case in private clouds. This allows customers to rapidly and effectively deploy and manage containers at scale with up to Five 9’s availability.

Summary  

The project was a huge success, and the founder was able to land numerous clients before the app was officially launched. By optimizing different parts of the application for the specific users, we made it easy for users to analyze their systems and make any changes required. We were also able to complete the project on time and within budget.

Cascading Driven

Driven, Inc. is the industry leader in Big Data application development and performance management solutions. They provide insights and performance monitoring by showing users exactly how their data processing applications are behaving via their flagship product, Driven. Driven is the first of its kind management tool to build, deploy, and manage Hadoop applications with a visual orchestrator, and they came to us to help them design their application to be the best Hadoop management tool on the market today.

Summary  

From the start of the project, we dove deep into Driven’s world, trying to understand everything from Hadoop to user needs and getting our hands on all the information we could get. This resulted in relevant wireframes and designs and efficient usage of time, not needing to reinvent the wheel but improving upon what Driven already had implemented. Our work with the Driven team has helped to make Driven the best in-class Hadoop management tool on the...

GoLance

GoLance is a platform for freelance workers that connects employers to employees to create a virtual workplace. Because working with a stranger is never a comfortable experience, GoLance strives to make life better for all online workers with a flexible, fair, and transparent freelancing tool that covers everything from tracking hours to getting paid. We helped GoLance redesign both their application and website to be more modern and intuitive.

Summary  

We successfully created a product to connect employers to employees in an easy to use online workplace. By designing for the user and their specific needs we optimized the current system so that it’s more efficient and easier to use. The redesign also helped modernize GoLance and allow them to outshine their competitors like UpWork and VenturePact.

K2 Community

K2 software allows people to build and run business process applications, including forms, workflow, data, and reports. K2 turned to us to design a highly functional site for their community, so their users could find all the information they needed and also help each other. Our work helped K2 win the Lithy award for Best Community Design.

Summary  

Our design for K2’s community website provided a clean and engaging way for users to participate and learn more. Within a month of launching, K2 experienced a 137% increase in their weekly posts and saw a significant rise in forum activity, resolved issues, and number of downloads in their market section. They also won the Lithy Award for Best Community Design. We felt privileged to work with K2 and make a huge impact on their community.

LLamasoft

LLamasoft enables organizations around the world to model and optimize their supply chain operations for major improvements in cost, service, sustainability and risk mitigation. Their team of industry-leading supply chain experts and consultants are driven to make supply chain optimization easier, better and faster. We had the opportunity to review and redesign LLamasoft’s Supply Chain application—a desktop supply chain modeling tool that’s been in the market for more than 10 years.

Summary  

We helped LLamasoft significantly reduce the number of interactions and designed the overall look and feel of the application. Many LLamasoft users were very interested in how to build these models and what the setup would be for them.

 

Confluent

The team that built Apache Kafka at LinkedIn founded Confluent as a streaming data platform powered by Kafka, which was able to accommodate over 1 trillion messages per day. Confluent focuses on helping companies get easy access to enterprise data as real-time streams. Confluent asked us to help them design their reporting interface, which would let users see where the bottlenecks and problems are in the messages they publish to Kafka.

Summary  

As we worked with Confluent to design their reporting interface, the biggest challenge was visually representing the data in a legible, useful way. Through explorations and iterations, we designed a dashboard and detail page that is not only aesthetically fresh and appealing, but also usable.

EMC LEAP

Our collaboration with enterprise software giant EMC started almost 4 years ago. When we started this journey, we had no idea that we would end up designing 11 different applications (and counting). In our most recent project with EMC, we designed a suite of collaboration tools called Project LEAP. We worked with them to transform their current enterprise applications into one comprehensive set of task-specific, cloud-based mobile apps that can be mixed and matched to each user’s needs.

Summary  

The final result was a lightweight ecosystem of applications that could be used independently or together to accomplish enterprise app functionality while using a beautiful user-friendly interface.

Manifold Technology

The Manifold Platform provides a powerful private blockchain technology that allows for powerful analytics on real-time engagement and provides customers with engaging mobile payment and loyalty programs. Manifold was selected by Silicon Valley’s Plug and Play Tech Center to participate in its FinTech accelerator program launched during the Money20/20 Conference in Las Vegas.

Rewards/Exchanges  

The Rewards/Exchange feature provides a bird’s eye view of the ebb and flow of rewards points across merchants, showing exchanges rates and current statuses. Detailed views highlight individual merchants’ current state of rewards points.

Summary  

We delivered two products that helped Manifold Technology communicate the value proposition of back-end cybersecurity. As a result, they were able to raise money from some institutional investors.

Synthesio

Synthesio helps brands and agencies find the social insights they need to drive business value. Focusing on the conversations that matter to the business, track and measure the online reputation, collaborate in real time, and manage consumer relationships in one seamless platform. We redesigned and developed Synthesio’s command center demo for the main sponsor of the 2016 Disneyland Half Marathon, Cigna.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. Visually, we considered external factors, such as the various working environments of the field workers, the different types of devices on which they would use the app, and even the size of their hands. Overall, we helped Kony create an app that can be used in any field situation and increases the efficiency of the workers.

Kony Field Service

We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone.

Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online.

Cross Platform Friendly

This application was designed to be used on a mobile device. However, since the devices used by field service workers vary greatly, we designed native applications for both iOS and Android platforms for mobile and tablet.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. 

Reviews

Sort by

Wireframing for Healthcare MVP

“We’re extremely happy with the final deliverable.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
July - Oct. 2018
Project summary: 

Momentum Design Lab developed the wireframes for innovative MVP. They collaborated with an internal team to design the product through multiple iterations in accordance with customer feedback.

The Reviewer
 
11- 50 Employees
 
Boston, Massachusetts
Director of Partnerships, Healthcare Company
 
Verified
The Review
Feedback summary: 

Momentum Design Lab delivered polished wireframes that accurately demonstrate a new product’s potential. Early adopting users praise the platform for its high-quality. Their staff consists of trustworthy individuals that know their craft but are also open to utilizing new approaches.

BACKGROUND

Introduce your business and what you do there.

I’m the director of partnerships for a healthcare company. Our mission is to change the standard American diet. We do that by empowering partners to offer personalized meal plans to their audiences using scalable technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

They’re helping us create a product that enables healthcare providers to provide food as medicine.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab designed the wireframes for an MVP release of our new product. We hadn’t gotten the visuals finalized yet, but we wanted to focus on executing the wireframes correctly before moving on to the next stage of design. We met them face-to-face and first worked with Mona (VP of Client Services, Momentum Design Lab). She handed off the relationship to two other designers, including a lead resource.

There was a lot of collaboration as we met twice each week. One session involved presenting the deliverables, while the other functioned as a way for my team to offer constructive criticism. They’d go back and implement that feedback into the wireframes. The work wasn’t always perfect, but the end product they delivered was exactly what we asked for when we created our goals and feature documents.

What is the team composition?

In addition to Mona, we worked with two designers and an executive sponsor who showed up every couple of weeks. Different members of our team were in communication with Momentum Design Lab.

How did you come to work with Momentum Design Lab?

We reached out to about 10 different design companies and went through the process of interviewing them, setting up meetings, and getting proposals. We trusted Mona and felt that she was someone we could have faith in. Their whole team listened well, and that’s a quality we look for in every business relationship. When we met with the team, we felt they showed those qualities. After narrowing down the candidates, Momentum Design Lab was our top choice.

How much have you invested with them?

We’ve spent below $200,000.

What is the status of this engagement?

We started working together in July 2018, and the final wireframes were delivered to us in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback from initial users has been amazing. There have been multiple instances of people referring to the MVP as perfect, unbelievable, and exceptional. After reflecting on the responses we’ve received, we consider the project a success.

How did Momentum Design Lab perform from a project management standpoint?

We experienced some ups and downs, but they started to trust us as time went on. We’ve been in this business for a couple of years, so they took the time to internalize our feedback. We steadily began seeing the product coming to life and that was exciting. Like with any relationship, things were uncertain at times, but we’re happy with the end product. At first, communication took place once every 1–2 days. However, we interacted almost daily by the project’s end. Using Slack made the process as efficient as possible.

What did you find most impressive about them?

We appreciate the way they executed a quality design product. However, the project deliverable was cut short due to delays in progress on wireframes. They overestimated their capabilities in this project initially, which hurt the deliverable. In spite of this, they were forthcoming with communication and collaborated effectively.

Are there any areas they could improve?

They could take additional measures to make sure our feedback responses are written down, understood, and put back into the work. In other words, not missing little details is essential. Occasionally, we had to ask for deliverables repeatedly, but they eventually listened and heard us. Delivery took a bit longer than expected, but we’re happy with the overall experience.

Do you have any advice for future clients of theirs?

Clients thinking about hiring them should trust their process, collaborate often, and keep feedback concise. The key to any relationship is open communication.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Some aspects of the project could’ve been managed more efficiently.
  • 4.5 Quality
    Service & deliverables
    We’re extremely happy with the final deliverable.
  • 4.5 NPS
    Willing to refer

Product Design for Global Supply Chain Platform

“Their design leadership has really allowed us to capture people’s imaginations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

Momentum Design Labs helped reinvent the UI/UX for a major B2B marketing supply chain platform. They identified best practices and currently handle all aspects of design.

The Reviewer
 
11-50 Employees
 
New York, New York
Sal Hakimi
Co-Founder, Tenovos
 
Verified
The Review
Feedback summary: 

Professionalism, experience, and efficiency set Momentum Design Labs apart. Their team is familiar with the industry and understands how to innovate the user experience. Though still in development, the demo version of the project has already shown great promise in terms of pipeline generation.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of Tenovos, which is a global marketing supply chain platform. We serve B2B Fortune 1000 companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We needed some thought leadership to help us reimagine our industry. We’ve acquired a lot of competitors over the years and they all tend to offer the same aesthetics, features, and functionality. We wanted to update our design and user experience to make ourselves stand out.

SOLUTION

What was the scope of their involvement?

They’re heavily involved in the overall design of our platform. We’re still in the early stages, so they’ve helped us identify best practices and they’ve been developing our UI/UX using InVision, Sketch, and Zeplin.

What is the team composition?

Our regular contacts are the VP of client services, our project manager, and a designer. We also occasionally consult with their CEO.

How did you come to work with Momentum Design Lab?

I found them while researching potential partners. The key reason we reached out to them was that they had experience working with large enterprise software providers, including some of the major players in our space. They understand exactly what we do, so we thought they’d be able to meet our needs.

How much have you invested with them?

We’ve spent between $60,000–$70,000 so far.

What is the status of this engagement?

We started working with them in August 2018 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The demo they’ve produced has driven about $15 million in pipeline generation.

How did Momentum Design Lab perform from a project management standpoint?

We’ve appreciated their professionalism and the pacing of their work. We keep track of most of the project details via Basecamp and then host regular video calls.

What did you find most impressive about them?

They understand our challenge and carefully consider how to reimagine a user experience that’s existed for 15, maybe 20 years. Their design leadership has really allowed us to capture people’s imaginations regarding what a true enterprise marketing application should look like.

Are there any areas they could improve?

So far, there aren’t any complaints I can think of. We’re planning to bring in their development resources as well, but we aren’t far enough along for me to comment on that.

5.0
Overall Score They’ve met all of our deadlines and have met every request we gave them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Our first assignment involved a very fast turnaround and they managed it easily.
  • 4.0 Cost
    Value / within estimates
    I wish the cost was cheaper, but the quality is good.
  • 5.0 Quality
    Service & deliverables
    Our whole team’s been impressed with their design and working pace.
  • 5.0 NPS
    Willing to refer

User Engagement Design for Feedback Collection Service

"They were highly responsive and delivered against a tight deadline."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
August 2018
Project summary: 

Momentum Design Lab developed UI/UX designs and strategies to increase user engagement. They worked with proxies for stakeholders to understand customer needs and delivered a proposal in three weeks.

The Reviewer
 
201-500 Employees
 
London, United Kingdom
Terry Lawlor
EVP Product Management, Confirmit
 
Verified
The Review
Feedback summary: 

The team finished on schedule and within the budget. They delivered high-quality ideas while also responding and adjusting to feedback. There were a few ambiguities in project management, but they ultimately produced a quality proposal.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product management for Confirmit. We conduct feedback collection analysis to drive action in areas such as market research, employee engagement, and customer experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We wanted to increase engagement with our feedback collection software by improving our dashboards' UI/UX and addressing customer input. In addition to securing extra bandwidth, our UX specialists were looking for an outsider’s eye to brainstorm ideas that would drive engagement. Because we wanted to use those ideas for a roadmapping session with our stakeholders, we needed a quick turnaround.

SOLUTION

What was the scope of their involvement?

Since we have a lot of experience and understanding of what our customers want, Momentum Design Lab used our internal team of consultants to serve as a proxy for the customer. They came back with strategies to improve user engagement and designs to enhance our software’s UX.

What is the team composition?

Mark (Senior Project Manager, Momentum Design Lab) and Aaron (Principal Design Consultant, Momentum Design Lab) were my primary points of contact.

How did you come to work with Momentum Design Lab?

Our head of UI/UX knew of the team through past experience and recommended them. We approached Momentum Design Lab and were impressed by their responsiveness and quick reaction time.

What is the status of this engagement?

The project lasted three weeks in August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t implemented the team’s ideas yet because we’re using them to inform our next roadmapping session. However, our internal consulting team felt that Momentum Design Lab’s proposal addressed the customer’s needs very well.

How did Momentum Design Lab perform from a project management standpoint?

Mark and the team delivered their final proposal on time and slightly under budget. They performed well and used great tools for sharing and keeping track of the project.

What did you find most impressive about them?

They were highly responsive and delivered against a tight deadline. Aaron was an excellent listener. He came up with ideas, visuals, and designs on par with the leading products in our field. He then incorporated our feedback into the team’s final proposal.

Are there any areas they could improve?

Occasionally, we needed to give them a nudge on the project management side. But, other than that, we were very happy with their work.

Any advice for potential customers?

Definitely take the time to prepare beforehand; know what the project is trying to achieve and who your stakeholders are. However, realize that some of your thoughts will change after engaging with the creative team. They'll come up with ideas that you haven’t thought of yet.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple UX/UI Designs for Insurance Company

"The team has met all deadlines and exceeded our expectations for scheduling."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2018 - Ongoing
Project summary: 

Momentum Design Lab serves as a preferred partner for UX design and JavaScript development projects. Both designers and Ext JS developers augment internal resources and scale as needed.

The Reviewer
 
10,000 + Employees
 
Cincinnati, Ohio
Manger II Technology, Insurance Company
 
Verified
The Review
Feedback summary: 

The team has either met or exceeded expectations for delivering quality results on time. Momentum Design Lab accommodates the time zone difference to provide responsive service. Their efficiency and account management skills create value.

BACKGROUND

Introduce your business and what you do there.

I’m the Manager II of technology at a healthcare company. I work within our enterprise, analytics, and insights department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We’ve worked with them on two projects. For the first project, we sought resources to revamp the UX for an internal application. For the most recent one, we needed to contract experienced Sencha Ext JS developers to augment resources for a JavaScript framework project on a tight timeline.

SOLUTION

What was the scope of their involvement?

During the initial project, one of their UX designers worked with myself and our business partners to come up with a new look and feel for one of our internal applications. The designer selected the color theme and then created a style guide we could pass on to developers on subsequent projects.

We had to onboard Momentum Design Lab for the second project—per internal hiring guidelines—and set up a master service agreement. Afterward, we interviewed resources to identify a pool of developers to support development for our current app. Our team selected two Ext JS developers and handed them a list of user stories and concerns. The developers worked hand-in-hand with our team to get up to speed. Finally, we provided the codebase after they finished that stage.

What is the team composition?

For the first project, we worked with a designer, a representative, and David (CEO, Momentum Design Lab). We worked with two Ext JS developers on the second project.

How did you come to work with Momentum Design Lab?

We previously worked with their parent company that had assigned a resource from Momentum Design Lab. When I reached out for the design project, I didn’t know the resource was from that team until I found out they no longer worked for the parent company. I then contacted Momentum Design Lab directly after researching their service offerings. The team felt like a good fit for us.

How much have you invested with them?

We spent around $65,000 on the first project and the second cost just under $200,000.

What is the status of this engagement?

We started working together in March 2018, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Momentum Design Lab came in at our time of need; we made them our preferred partner vendor, which gave us access the team’s considerable experience. For the second project, we wanted to go with a vendor we already knew. To transition from a design project to a coding one with Momentum Design Lab made sense for us. The first project met our needs, and the second project exceeded our expectations.

How did Momentum Design Lab perform from a project management standpoint?

I serve as the project manager as part of the staff augmentation agreement. I determine the project structure, schedule meetings, and scale the team as needed. We communicate daily and even hourly as we approach releases into different environments.

What did you find most impressive about them?

From a management perspective, Momentum Design Lab is fantastic to work with. The team is always available to answer questions, even with the time zone difference. They are helpful in terms of development—particularly evident during the second project—because they ensure we get exactly what we want. The developers have gone above and beyond to deliver on tight deadlines.

Are there any areas they could improve?

The first project had some miscommunication because the resource developed more than we needed. In a few instances, that led us down the wrong path because she didn’t have the technical experience we needed for scripting services. However, the miscommunication may have been our fault for not being clear on our expectations.

Any advice for potential customers?

They did a great job, and I would use them again if another project comes up within my purview. Prospective clients should reach out directly through the team’s online contact form. Their customer-facing employees are great to work with.

5.0
Overall Score They’ve done a great job with account management.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The team has met all deadlines and exceeded our expectations for scheduling.
  • 4.0 Cost
    Value / within estimates
    The quality we’ve received warrants the more expensive prices. Costs are in the upper-middle range compared to other vendors.
  • 5.0 Quality
    Service & deliverables
    We eventually got great results for the first project, which deserves a 4. I rate the second project a 5 because of the skilled resources.
  • 5.0 NPS
    Willing to refer
    I would refer them in a heartbeat.

UI/UX Design for Data Visualization Software Company

"Momentum Design Lab attracts and hires high-caliber and specialized employees with solid résumés."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - July 2018
Project summary: 

Momentum Design Lab improved upon an existing software UI/UX, as well as created a marketing campaign to establish a uniform message for end users.

The Reviewer
 
11- 50 Employees
 
Princeton, New Jersey
Daniel Reininger
CEO, Semandex Networks
 
Verified
The Review
Feedback summary: 

Momentum Design Lab’s highly skilled team designed an impressive UI/UX that elicited positive customer reactions. Through exceptional project management and regular communication, the team expertly handled position turnover and ensured that all deadlines were met.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Semandex Networks, a data analytics software company. We build software products for linking and visualizing data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We needed help in designing the visuals for our software to ensure users could easily understand, navigate, and interact with the backend of our product.

SOLUTION

What was the scope of their involvement?

We approached Momentum Design Lab with previous iterations of our UI and asked them to make improvements. We first had an in-person kickoff meeting, in which we demonstrated how users interact with one of our products and shared the user feedback we had received up to that point. After detailing our objectives and goals, they began abstracting the user interface in simple sketches.

In our second session together, we used these sketches to develop a user workflow and pin down exactly how the user would interact with the product. Additionally, during that meeting, we made sure that all the designs were easy to understand and presented a unified message. This included creating a marketing concept and message, as well as a new logo. 

After all of the requirements were established, they built interactive mockups and wireframes, which we later implemented through JavaScript.

What is the team composition?

We worked with a program manager; there was always a lead designer— although there was some turnover in the role—and we interacted with a junior designer. I believe there was a senior UI/UX team member that acted as a technical program manager, but we mainly interacted with a point and an assistant designer.

How did you come to work with Momentum Design Lab?

I was looking for a nearby, boutique UI/UX firms on Clutch.co. Based on their reviews, information from their website, and their availability, we decided that Momentum Design Lab was a good fit for our project.

How much have you invested with them?

We spent between $30,000–$40,000.

What is the status of this engagement?

The design project lasted from December 2017–July 2018, and our internal team finished the implementation in August 2018. We have an additional UI/UX project waiting for a contract to be issued, which will result in a continued engagement with Momentum Design Lab.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have not released the product to our end users yet, but we’ve received positive reactions in private showings with customers. They're impressed with the look, saying that it is sleek, elegant, and easy to follow.

How did Momentum Design Lab perform from a project management standpoint?

We communicated with the team on a weekly basis and used Basecamp to track the project progress with email notifications and updates. Our program manager always followed up with us regarding any issues or questions.

What did you find most impressive about them?

Momentum Design Lab attracts and hires high-caliber and specialized employees with solid résumés.

Are there any areas they could improve?

Overall, we were pleased with the project. The only concern we had was regarding turnover in the lead designer role. We had two different lead designers for the first and second phase of our project and were apprehensive about the time it would take to onboard and brief someone new for the position. However, Momentum Design Lab handled the transition excellently, and both lead designers were incredibly talented.

Do you have any advice for potential customers?

One thing that added to the success of our project was that we came in with a concrete realization of our concept. If you approach Momentum Design Lab with an abstract idea of your goals, they will give you the results that you want, but it may take more back and forth to come to that conclusion. With any creative company, if you're not articulate in what you want, it can be a time consuming and expensive exercise to solidify the project plan.

5.0
Overall Score They are a great team that we are happy to have a relationship with, and plan on continuing to work together.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline and weren’t afraid of putting in the hard work or long hours to meet the milestones.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their deliverables were always on time, clear, and met our requirements.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to a few of my colleagues.

Information Architecture For Asset Startup

“Their staff is personable both on the phone and in-person. Everyone has a positive, can-do attitude.”

 

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - July 2018
Project summary: 

Momentum Design Lab led a three-day design workshop to define the UX for a multi-currency financial management website. They advised us on information architecture and designed the core product over 16 weeks.

The Reviewer
 
11- 50 Employees
 
Philipines
John Borzi
CEO, My Assets
 
Verified
The Review
Feedback summary: 

Momentum Design Lab delivered a website design that perfectly encapsulates the original concept. Their design, process, and the final product received positive feedback both internally and from key investors. Along with development acumen, the team offers outstanding customer service.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a tech startup called My Assets. Our application is designed to help high net-worth individuals track and manage their global assets in one place.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We tasked Momentum Design Lab with framing and expanding our initial concept and ultimately designing the most appropriate user experience for key parts of our website.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab started the UI/UX design process with a three-day workshop for all the major stakeholders of our product. In that environment, we formed a clear understanding of our goals which translated into a much better brief and articulation of the final product to be built. After a strong kickoff phase, we spent 16 weeks working together via teleconference twice a week.

They guided us through each step of the UX using graphics and wireframes to define the look and feel and offered suggestions from a design standpoint. In building the architecture, they considered how it should operate and which features to include from the user perspective.

What is the team composition?

We worked with a five-person team from Momentum Design Lab that included a project manager, principal designer, and a fantastic relationship manager.

How did you come to work with Momentum Design Lab?

Our head of product found Momentum Design Lab. We searched for UX/UI designers online and shortlisted 2-3 options. After assigning each firm a few challenges, their team's work reflected the vision we wanted. Their previous work also aligned with the type of design we preferred.

How much have you invested with them?

We've done two rounds of development with Momentum Design Lab. The first one cost $266,000 and the second cost $60,000.

What is the status of this engagement?

We worked together from February 2017–July 2018. Momentum Design Lab completed our assignment in two tranches. The first stage took 16–18 weeks, and they wrapped up the final part in about two months. We did a lot of work in-house in between.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We built the final My Assets product based on Momentum Design Lab's design. They provided critical support in finalizing our concept and when we required additional design work, it was Momentum Design Lab that we returned to.

Our website is now fully functional and ready for launch. Our board is extremely happy with the way the new product looks, feels and functions.

How did Momentum Design Lab perform from a project management standpoint?

As a startup, we didn't have processes in place internally. Following Momentum Design Lab’s established method helped us collaborate effectively. In the very beginning, they mapped out a 16-week schedule. We had a set number of hours to complete all the tasks. They were honest whenever we were overspending or falling behind.

Momentum Design Lab laid out all our tasks to complete, decisions to make, when we needed to provide feedback, and what they'd send back in return. We held weekly hour-long conference calls and stayed in touch daily over email.

One of their best strengths was keeping us on track and reporting on progress. They found a polite way to alert us when we weren't delivering aspects of our commitment. I appreciated that they were never draconian or heavy-handed about these requests.

What did you find most impressive about them?

Through design and development, Momentum Design Lab converted the ideas we expressed into the best possible results. They offer excellent customer service and client relationship management. Their staff is personable both on the phone and in-person. Everyone has a positive, can-do attitude.

Are there any areas they could improve?

No, not really. Momentum Design Lab did an excellent job for us.

Do you have any advice for potential customers?

I highly recommend doing the three-day design workshop, whether you think you need to, or not. It will be worth it.

5.0
Overall Score The team has great personalities and an effective process, which is half the battle.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They provided high-value service at reasonable expenses, even though their prices are on the slightly higher side.
  • 4.5 Quality
    Service & deliverables
    They delivered everything they promised to at a high level of quality promptly. We're a very satisfied client.
  • 5.0 NPS
    Willing to refer
    I enjoyed the process and their people. We got great results.

Angular User Interface Design for Video Software Company

“The platform Momentum Design Lab built shows extremely well; it's consistent, user-friendly, and clean.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Apr. 2018
Project summary: 

Momentum Design Lab created the UI of an enterprise platform, using Angular and Zeppelin, based on provided requirements. They also provided mockups and wireframes.

The Reviewer
 
1-10 Employees
 
San Mateo, California
Rich Sutton
CTO, Theta Lake
 
Verified
The Review
Feedback summary: 

In addition to building a modern, user-friendly UI, Momentum Design Lab was very efficient and easy to work with. Their team was accessible and proactive, yet independently driven. The value they offer for the quality of work they provide sets them apart from others.

OPPORTUNITY / CHALLENGE

Introduce your business and what you do there.

I'm the CTO of an enterprise software company that manages video content for both marketing and compliance purposes.

SOLUTION

What challenge were you trying to address with Momentum Design Lab?

We needed help bringing our vision for an enterprise product to life through a modern UI. We wanted to organize our information effectively and in a design language that our engineering team could follow.

RESULTS & FEEDBACK

What was the scope of their involvement?

Momentum Design Lab developed the UI for our platform based on our requirements, providing wireframes and high fidelity mockups in the process. They built the platform using Angular and Zeppelin, allowing our internal developers to create prototypes as needed.

What is the team composition?

We worked with a sales contact, designer, and project manager. I was typically  in touch with them on a daily basis through regular meetings.

How did you come to work with Momentum Design Lab?

I talked to five or six design firms before deciding to work with Momentum Design Lab. I liked that they were not only close to us, but that they also had the expertise directly relevant to the type of work we were looking to do.

How much have you invested with them?

We've probably spent around $30,000 in total. The original project was around $25,000, but we reengaged them for a second pass on one of its key elements.

What is the status of this engagement?

We worked with Momentum Design Lab from August 2017–April 2018, but there was some time in between that period that we weren't actively working on the project. We reengaged them for additional work that was just recently completed.

5.0
Overall Score I'll continue to work with them over the course of the lifetime of this company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very quick.
  • 5.0 Cost
    Value / within estimates
    They offered the best bang for our buck.
  • 5.0 Quality
    Service & deliverables
    They delivered high quality work in a timely manner.
  • 5.0 NPS
    Willing to refer

Web Platform Design for Marketing Services Company

“They developed a good rapport with the product and engineering teams.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. - Oct. 2017
Project summary: 

Momentum Design Lab designed a complex web platform and guided an engineering team through the process. They utilized a hands-on approach and a distinct development strategy to deliver within a strict timeline.

The Reviewer
 
11-50 Employees
 
New York, New York
VP Product Management, Marketing Services Company
 
Verified
The Review
Feedback summary: 

Everything they designed has been implemented into the platform’s current iteration. Their work facilitated a measurable growth in the system’s marketability and user engagement. Momentum Design Lab quickly integrated with an existing team. They conduct themselves as trustworthy business partners.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of product management for a marketing services company. Our services help brands activate their media campaigns on social platforms. I oversee a number of initiatives within the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We started to develop web-based audience platform and needed to hire a firm that could accelerate our efforts around the design. The firm would need to guide our product and engineering teams in building out a solution at a rapid pace. We reached out to Momentum Design Lab to aid us in overcoming the challenge.

SOLUTION

What was the scope of their involvement?

We have a platform that creates models of audiences based on first-party data. It also uses third-party data to design optimal audience segments. We feature those segments in ad campaigns that we activate on behalf of our clients. Momentum Design Lab lead the platform’s design and ensured everything operated in accordance with a planned process. Our product and engineering teams were developing under a strict timeline, so Momentum Design Lab’s logistical control over the project caused some initial tension. However, their adherence to strategy kept us engaging with end users, getting feedback, and iterating new designs.

What is the team composition?

We ran two simultaneous projects with them. They assigned a project manager and two designers to each undertaking. If a project scaled up, they’d add more designers to the team.

How did you come to work with Momentum Design Lab?

Momentum Design Lab was referred to us by a colleague. One of the factors that stood out to us was their experience working with companies in our field of advertising and marketing technology. They also demonstrated a disciplined approach in the way they engaged with us as a potential client. For those reasons, we thought they’d be able to guide us through the process and complete the platform quickly.

What is the status of this engagement?

We contracted them from March–October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We trusted Momentum Design Lab with a complex system and asked that they find a way to express the different attributes of an audience to the end user. We’ve implemented everything that they’ve designed for us. As a result, we’ve experienced a strong market increase on the audience platform. That correlation proves that they provided an effective design that enables a software as a service (SaaS) solution.

How did Momentum Design Lab perform from a project management standpoint?

We communicated regularly and they were extremely responsive. Everything stayed on schedule. They participated in stand-ups and attended meetings twice a week. Meetings consisted of reviewing design requirements and discussing the current iterations of deliverables.

What did you find most impressive about them?

They quickly integrated themselves with the team, so it never felt like we were working with contractors. Most of our team works remotely and that helped Momentum Design Lab seem like a more permanent entity in our company. They developed a good rapport with the product and engineering teams.

Are there any areas they could improve?

I’d prefer to have everyone on-site each day so they can work as a team. Momentum Design Lab came on-site whenever needed, but that’s not an ideal situation. However, I recognize that’s more of a logistics and cost-related issue.

Do you have any advice for potential customers?

Be patient, trust their advice, and maintain frequent communication. Also, expose their designers to the end user to facilitate a better product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design for Search Intelligence Company

“They completed the final designs in under three weeks, which is exactly the kind of speed a startup needs.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - June 2018
Project summary: 

After a brief discovery phase, Momentum Design created the UX/UI design for a brand protection app. From start to finish, they completed the project in under four weeks.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Laurence Freeman
Product Manager, Adthena Ltd
 
Verified
The Review
Feedback summary: 

Internal stakeholders and prospective customers alike praised Momentum Design’s work for its aesthetic appeal. The team proved capable of handling a high-paced project, delivering quality work under strict time lines. Their fast turnaround rate helped set them apart from competitors.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager at Adthena. Our company focuses on competitive intelligence for search. When conducting a Google search, there are ads at the top of each page from Google Shopping, PayPal, and so forth. Due to competitive intelligence laws, it can be difficult for AdWords users to compare data. We provide an analytics platform that can compare that data to help clients better understand their paid and organic search landscape.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design?

Within search services, there are two main concerns: getting insights into ads to see how the competitive landscape changes over time and ensuring that brands and trademarks are protected. We were looking to improve our tools in the brand protection space and needed resources to design the UX/UI.

SOLUTION

What was the scope of their involvement?

When we started, we didn’t have any wireframes, but I provided a dossier of 10–20 pages on all the information they needed to know. We held a workshop to discuss the requirements, and, within a couple of days, they delivered high-fidelity designs as an initial draft. After some back and forth, we had the final designs in four weeks.

What is the team composition?

We worked with a project manager and a UX/UI designer. The designer also reported to a senior director who updated the designs as needed.

How did you come to work with Momentum Design?

We found them on Clutch and liked their portfolio designs. I sent out a contract to a number of agencies, but Momentum Design was the only one that replied quickly with a proposal.

How much have you invested with them?

We spent £25,000.

What is the status of this engagement?

Their work lasted from May–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with how the designs turned out; they're the most visually pleasing part of the app. We’ve also shared them to a few of our prospects, and they’re excited as well.

How did Momentum Design perform from a project management standpoint?

They used a project management software, which they updated frequently. They also used InVision to make sure that we constantly had up-to-date designs as well as Zeplin, which was good for design-to-engineering handoffs. We had a relatively small budget for 3–4 weeks of work, and they delivered within those parameters.

What did you find most impressive about them?

I appreciated their speed. Like I said, they were the only company to get back to me with a proposal and meeting time within a week. I had set ambitious targets to meet, and they were up to the challenge. By the time we signed the contract, they had already started working on the project. They completed the final designs in under three weeks, which is exactly the kind of speed a startup needs.

Are there any areas they could improve?

I wasn’t sure if they were working on the project full time. Sometimes the designer would spend three days to provide 5–10 new screens, but then it would take two days to touch up one screen. I didn't know if they were working on multiple projects or not, but that was my only concern.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design and Consulting for IT Software Company

"Their input benefitted us by pointing us in a direction we weren’t intending to take before."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July - Oct. 2017
Project summary: 

Momentum Design performed a heuristic information architecture analysis of a medical records retrieval product. They recommended resources, suggested UX improvements, and crafted designs.

The Reviewer
 
11-50 Employees
 
Rockville, Maryland
Product Manager, Get Real Heatlh
 
Verified
The Review
Feedback summary: 

The thorough analysis opened up new development opportunities, while the sleek, elegant designs laid the foundation for a successful launch. Momentum Design struck a great balance between suggesting creative solutions and finding common ground. Their responsiveness and flexibility were top-notch.

BACKGROUND

Introduce your business and what you do there.

We’re a software company that offers three products focusing on patient engagement and health information. We enable normal people to access their medical records, either online or through an app. We entered this side of the business because it's typically difficult to retrieve clinical data from doctors’ systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

When we reached out to Momentum, we only had two products: a legacy solution that had existed for eight or nine years, and a new product that lacked UI/UX experts on staff. Through self-training, myself and my team guided the design. Since we did most of the QA in a startup atmosphere and saw the same interface day-in and day-out, it was easy to gloss over pain points. We were interested in getting fresh eyes on our product and seeing how we could improve the experience for the patients who leverage our tools.

SOLUTION

What was the scope of their involvement?

Momentum performed a heuristic analysis and expertly evaluated the parts of our product that they would change. They analyzed the information architecture and helped us understand the journey that patients went through while leveraging our tool, down to the number of clicks to get to the information they wanted. We still have their detailed, in-depth analysis. During our engagement, my team and I learned design thinking from them. Momentum gave us helpful ideas and pointed us to resources we could use.

What is the team composition?

We had one project manager, a lead designer, and one or two salespeople who helped during the sales process. We also had a few junior designers, who didn’t interact with us much, but did help the main designer.

How did you come to work with Momentum Design Lab?

We put out an RFP to a couple of user experience and design companies to see who would be the best suited to help us. Momentum bubbled to the top. Their initial proposal was so buttoned-up that it blew everyone else away. We met with them a couple of times, and looked at eight to ten other companies, before settling on Momentum.

How much have you invested with them?

We didn’t have the budget to work with them on an ongoing basis, so we worked on a fixed-fee contract. We pointed out the areas we wanted to focus on, and they priced the project based on the effort they anticipated.

What is the status of this engagement?

We worked with Momentum between July and October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our entire internal team was satisfied with the Momentum design team’s output. Their input benefitted us by pointing us in a direction we weren’t intending to take before. Internally, no one was disappointed with what they gave us, especially since we continue to learn from and reference much of it today.

We shared many of their designs during a quarterly user group to show our clients the direction in which we were heading. All our clients clambered to ask how soon we’d have it available, which spoke to the elegance of the designs Momentum proposed.

We adapted their designs into our third product, which is easily the best-designed and slickest of the three. With a subset of the product they reviewed, we launched a new product for a smaller market.

How did Momentum Design Lab perform from a project management standpoint?

We’ve had some differences of opinion about design, mainly because I can be stubborn. I have an architecture background, so my designs are sometimes a bit different. Momentum’s lead designer and I had some long discussions, but their communication was mostly top-notch. They did a phenomenal job with project management, bridging the gap between different disciplines and ensuring that everyone understood what each person said.

What did you find most impressive about them?

When we were trying to figure out color schemes and similar elements, they put together a bunch of mood boards and got all our stakeholders—including our CEO, the chief strategist, my team, the product team, and the marketing team—to give their opinions. Their goal was to come up with something that matched the whole company's design taste. They got a nice cross-section of our company and based their designs on that feedback. That helped with acceptance and gave everyone a chance to be heard, which doesn’t always happen.

I was also grateful for their approach to meeting our requests. We wanted to have our own design, but we also wanted to have something to show at our quarterly user group. They built towards that, keeping our deadline in mind and creating a clickable InVision mockup that clients could play with when visiting our location. I was grateful for Momentum’s ability to prioritize this. They kept us focused.

Do you have any advice for future clients of theirs?

Communicate the project's vision and goals clearly and early. Communicate what you’re hoping to achieve and learn. Momentum asked us to do that, so I set up a call to cast a nice vision. That gave their team everything they needed to keep us on track during the project. They won’t forget what happens during the kick-off call, so be as prepared as possible at the outset. This will help during the project’s timeline.

5.0
Overall Score Everything’s been a 5 so far.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have been recommending them.