Innovative & User Focused, Customer Experiences.

Momentum is an award winning SF, NYC, Dubai, & LON based user experience design & development agency serving startups to the Fortune 500. Our services include Research, Product Strategy, Design, and Development. We specialize in:

  • Product innovation for Enterprise/SaaS & Consumer web & mobile
  • Customer experience design
  • Digital transformation

 

IN THE BUSINESS OF BUSINESS TRANSFORMATION

With clients in categories like Financial Services, Healthcare, Retail, Consumer Products and Technology, across both enterprise and consumer, Momentum looks at the totality of a client’s enterprise and develops solutions that can have impact on how their clients do business. From AI to IoT to Analytics to Blockchain to Cloud-based Applications, we help our customers in ways that go well beyond conventional marketing tools.

TRANSFORMATIVE EXPERIENCES

Because word of mouth often begins online, we believe we can be an agent of change not just for your marketing, but for the entire online customer experience. We offer design thinking-based and technology driven services in digital product innovation, customer experience management, and digital transformation.

Our team of expert, UX/CX strategists, designers and developers are passionate about technology and dedicated to helping solve complex business problems through our expertise in human-centered design, data science, personalization, and software engineering.

Global clientele in:

San Francisco, London, Santa Clara, Austin, Los Angeles, Dallas, Seattle, Portland, Paris, Singapore, San Diego, Vancouver, Chicago, Hong Kong, Salt Lake City, Washington D.C., Tokyo, Boston, San Jose, Toronto, Miami, Detroit, Mexico City, Atlanta, Berlin, Amsterdam, & Houston.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
  • Momentum Design Lab
    4 West 4th Ave Ste 206
    San Mateo, CA 94402
    United States
other locations
  • Momentum Design Lab
    85 Broad Street
    New York, NY 10004
    United States
  • Momentum Design Lab
    1 Fore Street
    London, LND EC2Y 5EJ
    United Kingdom
  • Momentum Design Lab
    530 Saaha Offices
    Souk Al Bahar Dubai 241559
    United Arab Emirates

Portfolio

Key clients: 

Intuit, EMC, Walmart, Orange, PwC, SuccessFactors, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, Emerson, VMware, Adobe, Anthem, Verizon, Intel, Ariba, SAP, DBS Bank, AT&T, Facebook, Barnes & Noble, Chase, Ferrelgas, MasterCard, Sony Playstation, Scality, FICO, Wells Fargo, Best Buy, Infoblox, Stanford Health, Citibank, Palo Alto Networks, NTT Innovation, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus hundreds of lesser known startups.

Infinera

Infinera enables network operators to scale bandwidth while increasing service innovation and simplifying optical network operations. Service and cloud operators, governments and enterprises across the globe rely on Infinera to create rich end-user experiences based on efficient, high-bandwidth optical networks. Infinera came to us to design and develop an application that visualizes the connections within different network types so that issues can be resolved quickly.

Deliverables

• Discovery, Ideation, Design, and Front-End Development  

• Established a visual language to create an engaging, seamless experience from every product angle  

• Showcased an optical network in 2D and 3D views  

• Enabled the user to gain control over their data consumption with multiple views

Summary

The resulting prototype allowed us to explore 3D visualizations for complex networks while remaining accessible.

Evolution1

Evolution1 (acquired by WEX, Inc.) is the largest electronic payment, on-premise, and cloud-based healthcare solution for reimbursement accounts (HSAs and FSAs) in the United States. They came to us to help them redesign Consumer Portal, a brand-able and highly customizable SaaS solution for customers to manage their healthcare reimbursement accounts.

Summary  

When Evolution1 came to us to redesign their Consumer Portal, we solved their users’ pain points by reorganizing the navigation into an intuitive structure, applying consistent visual design and interaction across all flows, and simplifying complex healthcare terms and processes, clearly explaining terms and providing users help and tips along the way. After working with us, Evolution1 can now continue to expand on their redesigned Consumer Portal and maintain the same great user experience.

Evolute

Evolute takes a closer look at the fundamental flaws that hinder containers to be safely and easily deployed in production, with a special emphasis on large scale systems as is often the case in private clouds. This allows customers to rapidly and effectively deploy and manage containers at scale with up to Five 9’s availability.

Summary  

The project was a huge success, and the founder was able to land numerous clients before the app was officially launched. By optimizing different parts of the application for the specific users, we made it easy for users to analyze their systems and make any changes required. We were also able to complete the project on time and within budget.

Cascading Driven

Driven, Inc. is the industry leader in Big Data application development and performance management solutions. They provide insights and performance monitoring by showing users exactly how their data processing applications are behaving via their flagship product, Driven. Driven is the first of its kind management tool to build, deploy, and manage Hadoop applications with a visual orchestrator, and they came to us to help them design their application to be the best Hadoop management tool on the market today.

Summary  

From the start of the project, we dove deep into Driven’s world, trying to understand everything from Hadoop to user needs and getting our hands on all the information we could get. This resulted in relevant wireframes and designs and efficient usage of time, not needing to reinvent the wheel but improving upon what Driven already had implemented. Our work with the Driven team has helped to make Driven the best in-class Hadoop management tool on the...

GoLance

GoLance is a platform for freelance workers that connects employers to employees to create a virtual workplace. Because working with a stranger is never a comfortable experience, GoLance strives to make life better for all online workers with a flexible, fair, and transparent freelancing tool that covers everything from tracking hours to getting paid. We helped GoLance redesign both their application and website to be more modern and intuitive.

Summary  

We successfully created a product to connect employers to employees in an easy to use online workplace. By designing for the user and their specific needs we optimized the current system so that it’s more efficient and easier to use. The redesign also helped modernize GoLance and allow them to outshine their competitors like UpWork and VenturePact.

K2 Community

K2 software allows people to build and run business process applications, including forms, workflow, data, and reports. K2 turned to us to design a highly functional site for their community, so their users could find all the information they needed and also help each other. Our work helped K2 win the Lithy award for Best Community Design.

Summary  

Our design for K2’s community website provided a clean and engaging way for users to participate and learn more. Within a month of launching, K2 experienced a 137% increase in their weekly posts and saw a significant rise in forum activity, resolved issues, and number of downloads in their market section. They also won the Lithy Award for Best Community Design. We felt privileged to work with K2 and make a huge impact on their community.

LLamasoft

LLamasoft enables organizations around the world to model and optimize their supply chain operations for major improvements in cost, service, sustainability and risk mitigation. Their team of industry-leading supply chain experts and consultants are driven to make supply chain optimization easier, better and faster. We had the opportunity to review and redesign LLamasoft’s Supply Chain application—a desktop supply chain modeling tool that’s been in the market for more than 10 years.

Summary  

We helped LLamasoft significantly reduce the number of interactions and designed the overall look and feel of the application. Many LLamasoft users were very interested in how to build these models and what the setup would be for them.

 

Confluent

The team that built Apache Kafka at LinkedIn founded Confluent as a streaming data platform powered by Kafka, which was able to accommodate over 1 trillion messages per day. Confluent focuses on helping companies get easy access to enterprise data as real-time streams. Confluent asked us to help them design their reporting interface, which would let users see where the bottlenecks and problems are in the messages they publish to Kafka.

Summary  

As we worked with Confluent to design their reporting interface, the biggest challenge was visually representing the data in a legible, useful way. Through explorations and iterations, we designed a dashboard and detail page that is not only aesthetically fresh and appealing, but also usable.

EMC LEAP

Our collaboration with enterprise software giant EMC started almost 4 years ago. When we started this journey, we had no idea that we would end up designing 11 different applications (and counting). In our most recent project with EMC, we designed a suite of collaboration tools called Project LEAP. We worked with them to transform their current enterprise applications into one comprehensive set of task-specific, cloud-based mobile apps that can be mixed and matched to each user’s needs.

Summary  

The final result was a lightweight ecosystem of applications that could be used independently or together to accomplish enterprise app functionality while using a beautiful user-friendly interface.

Manifold Technology

The Manifold Platform provides a powerful private blockchain technology that allows for powerful analytics on real-time engagement and provides customers with engaging mobile payment and loyalty programs. Manifold was selected by Silicon Valley’s Plug and Play Tech Center to participate in its FinTech accelerator program launched during the Money20/20 Conference in Las Vegas.

Rewards/Exchanges  

The Rewards/Exchange feature provides a bird’s eye view of the ebb and flow of rewards points across merchants, showing exchanges rates and current statuses. Detailed views highlight individual merchants’ current state of rewards points.

Summary  

We delivered two products that helped Manifold Technology communicate the value proposition of back-end cybersecurity. As a result, they were able to raise money from some institutional investors.

Synthesio

Synthesio helps brands and agencies find the social insights they need to drive business value. Focusing on the conversations that matter to the business, track and measure the online reputation, collaborate in real time, and manage consumer relationships in one seamless platform. We redesigned and developed Synthesio’s command center demo for the main sponsor of the 2016 Disneyland Half Marathon, Cigna.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. Visually, we considered external factors, such as the various working environments of the field workers, the different types of devices on which they would use the app, and even the size of their hands. Overall, we helped Kony create an app that can be used in any field situation and increases the efficiency of the workers.

Kony Field Service

We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone.

Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online.

Cross Platform Friendly

This application was designed to be used on a mobile device. However, since the devices used by field service workers vary greatly, we designed native applications for both iOS and Android platforms for mobile and tablet.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. 

Reviews

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Web Platform Design for Marketing Services Company

“They developed a good rapport with the product and engineering teams.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. - Oct. 2017
Project summary: 

Momentum Design Lab designed a complex web platform and guided an engineering team through the process. They utilized a hands-on approach and a distinct development strategy to deliver within a strict timeline.

The Reviewer
 
11-50 Employees
 
New York, New York
VP Product Management, Marketing Services Company
 
Verified
The Review
Feedback summary: 

Everything they designed has been implemented into the platform’s current iteration. Their work facilitated a measurable growth in the system’s marketability and user engagement. Momentum Design Lab quickly integrated with an existing team. They conduct themselves as trustworthy business partners.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of product management for a marketing services company. Our services help brands activate their media campaigns on social platforms. I oversee a number of initiatives within the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We started to develop web-based audience platform and needed to hire a firm that could accelerate our efforts around the design. The firm would need to guide our product and engineering teams in building out a solution at a rapid pace. We reached out to Momentum Design Lab to aid us in overcoming the challenge.

SOLUTION

What was the scope of their involvement?

We have a platform that creates models of audiences based on first-party data. It also uses third-party data to design optimal audience segments. We feature those segments in ad campaigns that we activate on behalf of our clients. Momentum Design Lab lead the platform’s design and ensured everything operated in accordance with a planned process. Our product and engineering teams were developing under a strict timeline, so Momentum Design Lab’s logistical control over the project caused some initial tension. However, their adherence to strategy kept us engaging with end users, getting feedback, and iterating new designs.

What is the team composition?

We ran two simultaneous projects with them. They assigned a project manager and two designers to each undertaking. If a project scaled up, they’d add more designers to the team.

How did you come to work with Momentum Design Lab?

Momentum Design Lab was referred to us by a colleague. One of the factors that stood out to us was their experience working with companies in our field of advertising and marketing technology. They also demonstrated a disciplined approach in the way they engaged with us as a potential client. For those reasons, we thought they’d be able to guide us through the process and complete the platform quickly.

What is the status of this engagement?

We contracted them from March–October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We trusted Momentum Design Lab with a complex system and asked that they find a way to express the different attributes of an audience to the end user. We’ve implemented everything that they’ve designed for us. As a result, we’ve experienced a strong market increase on the audience platform. That correlation proves that they provided an effective design that enables a software as a service (SaaS) solution.

How did Momentum Design Lab perform from a project management standpoint?

We communicated regularly and they were extremely responsive. Everything stayed on schedule. They participated in stand-ups and attended meetings twice a week. Meetings consisted of reviewing design requirements and discussing the current iterations of deliverables.

What did you find most impressive about them?

They quickly integrated themselves with the team, so it never felt like we were working with contractors. Most of our team works remotely and that helped Momentum Design Lab seem like a more permanent entity in our company. They developed a good rapport with the product and engineering teams.

Are there any areas they could improve?

I’d prefer to have everyone on-site each day so they can work as a team. Momentum Design Lab came on-site whenever needed, but that’s not an ideal situation. However, I recognize that’s more of a logistics and cost-related issue.

Do you have any advice for potential customers?

Be patient, trust their advice, and maintain frequent communication. Also, expose their designers to the end user to facilitate a better product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design for Search Intelligence Company

“They completed the final designs in under three weeks, which is exactly the kind of speed a startup needs.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - June 2018
Project summary: 

After a brief discovery phase, Momentum Design created the UX/UI design for a brand protection app. From start to finish, they completed the project in under four weeks.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Laurence Freeman
Product Manager, Adthena Ltd
 
Verified
The Review
Feedback summary: 

Internal stakeholders and prospective customers alike praised Momentum Design’s work for its aesthetic appeal. The team proved capable of handling a high-paced project, delivering quality work under strict time lines. Their fast turnaround rate helped set them apart from competitors.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager at Adthena. Our company focuses on competitive intelligence for search. When conducting a Google search, there are ads at the top of each page from Google Shopping, PayPal, and so forth. Due to competitive intelligence laws, it can be difficult for AdWords users to compare data. We provide an analytics platform that can compare that data to help clients better understand their paid and organic search landscape.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design?

Within search services, there are two main concerns: getting insights into ads to see how the competitive landscape changes over time and ensuring that brands and trademarks are protected. We were looking to improve our tools in the brand protection space and needed resources to design the UX/UI.

SOLUTION

What was the scope of their involvement?

When we started, we didn’t have any wireframes, but I provided a dossier of 10–20 pages on all the information they needed to know. We held a workshop to discuss the requirements, and, within a couple of days, they delivered high-fidelity designs as an initial draft. After some back and forth, we had the final designs in four weeks.

What is the team composition?

We worked with a project manager and a UX/UI designer. The designer also reported to a senior director who updated the designs as needed.

How did you come to work with Momentum Design?

We found them on Clutch and liked their portfolio designs. I sent out a contract to a number of agencies, but Momentum Design was the only one that replied quickly with a proposal.

How much have you invested with them?

We spent £25,000.

What is the status of this engagement?

Their work lasted from May–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with how the designs turned out; they're the most visually pleasing part of the app. We’ve also shared them to a few of our prospects, and they’re excited as well.

How did Momentum Design perform from a project management standpoint?

They used a project management software, which they updated frequently. They also used InVision to make sure that we constantly had up-to-date designs as well as Zeplin, which was good for design-to-engineering handoffs. We had a relatively small budget for 3–4 weeks of work, and they delivered within those parameters.

What did you find most impressive about them?

I appreciated their speed. Like I said, they were the only company to get back to me with a proposal and meeting time within a week. I had set ambitious targets to meet, and they were up to the challenge. By the time we signed the contract, they had already started working on the project. They completed the final designs in under three weeks, which is exactly the kind of speed a startup needs.

Are there any areas they could improve?

I wasn’t sure if they were working on the project full time. Sometimes the designer would spend three days to provide 5–10 new screens, but then it would take two days to touch up one screen. I didn't know if they were working on multiple projects or not, but that was my only concern.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design and Consulting for IT Software Company

"Their input benefitted us by pointing us in a direction we weren’t intending to take before."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July - Oct. 2017
Project summary: 

Momentum Design performed a heuristic information architecture analysis of a medical records retrieval product. They recommended resources, suggested UX improvements, and crafted designs.

The Reviewer
 
11-50 Employees
 
Rockville, Maryland
Product Manager, Get Real Heatlh
 
Verified
The Review
Feedback summary: 

The thorough analysis opened up new development opportunities, while the sleek, elegant designs laid the foundation for a successful launch. Momentum Design struck a great balance between suggesting creative solutions and finding common ground. Their responsiveness and flexibility were top-notch.

BACKGROUND

Introduce your business and what you do there.

We’re a software company that offers three products focusing on patient engagement and health information. We enable normal people to access their medical records, either online or through an app. We entered this side of the business because it's typically difficult to retrieve clinical data from doctors’ systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

When we reached out to Momentum, we only had two products: a legacy solution that had existed for eight or nine years, and a new product that lacked UI/UX experts on staff. Through self-training, myself and my team guided the design. Since we did most of the QA in a startup atmosphere and saw the same interface day-in and day-out, it was easy to gloss over pain points. We were interested in getting fresh eyes on our product and seeing how we could improve the experience for the patients who leverage our tools.

SOLUTION

What was the scope of their involvement?

Momentum performed a heuristic analysis and expertly evaluated the parts of our product that they would change. They analyzed the information architecture and helped us understand the journey that patients went through while leveraging our tool, down to the number of clicks to get to the information they wanted. We still have their detailed, in-depth analysis. During our engagement, my team and I learned design thinking from them. Momentum gave us helpful ideas and pointed us to resources we could use.

What is the team composition?

We had one project manager, a lead designer, and one or two salespeople who helped during the sales process. We also had a few junior designers, who didn’t interact with us much, but did help the main designer.

How did you come to work with Momentum Design Lab?

We put out an RFP to a couple of user experience and design companies to see who would be the best suited to help us. Momentum bubbled to the top. Their initial proposal was so buttoned-up that it blew everyone else away. We met with them a couple of times, and looked at eight to ten other companies, before settling on Momentum.

How much have you invested with them?

We didn’t have the budget to work with them on an ongoing basis, so we worked on a fixed-fee contract. We pointed out the areas we wanted to focus on, and they priced the project based on the effort they anticipated.

What is the status of this engagement?

We worked with Momentum between July and October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our entire internal team was satisfied with the Momentum design team’s output. Their input benefitted us by pointing us in a direction we weren’t intending to take before. Internally, no one was disappointed with what they gave us, especially since we continue to learn from and reference much of it today.

We shared many of their designs during a quarterly user group to show our clients the direction in which we were heading. All our clients clambered to ask how soon we’d have it available, which spoke to the elegance of the designs Momentum proposed.

We adapted their designs into our third product, which is easily the best-designed and slickest of the three. With a subset of the product they reviewed, we launched a new product for a smaller market.

How did Momentum Design Lab perform from a project management standpoint?

We’ve had some differences of opinion about design, mainly because I can be stubborn. I have an architecture background, so my designs are sometimes a bit different. Momentum’s lead designer and I had some long discussions, but their communication was mostly top-notch. They did a phenomenal job with project management, bridging the gap between different disciplines and ensuring that everyone understood what each person said.

What did you find most impressive about them?

When we were trying to figure out color schemes and similar elements, they put together a bunch of mood boards and got all our stakeholders—including our CEO, the chief strategist, my team, the product team, and the marketing team—to give their opinions. Their goal was to come up with something that matched the whole company's design taste. They got a nice cross-section of our company and based their designs on that feedback. That helped with acceptance and gave everyone a chance to be heard, which doesn’t always happen.

I was also grateful for their approach to meeting our requests. We wanted to have our own design, but we also wanted to have something to show at our quarterly user group. They built towards that, keeping our deadline in mind and creating a clickable InVision mockup that clients could play with when visiting our location. I was grateful for Momentum’s ability to prioritize this. They kept us focused.

Do you have any advice for future clients of theirs?

Communicate the project's vision and goals clearly and early. Communicate what you’re hoping to achieve and learn. Momentum asked us to do that, so I set up a call to cast a nice vision. That gave their team everything they needed to keep us on track during the project. They won’t forget what happens during the kick-off call, so be as prepared as possible at the outset. This will help during the project’s timeline.

5.0
Overall Score Everything’s been a 5 so far.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have been recommending them.

UX/UI Design for National Healthcare Recruiting and Staffing Firm

"Internal users find the new design simpler and more user-friendly. I think that’s a win…"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2017 - Jan. 2018
Project summary: 

Momentum Design Lab optimized an existing web portal’s UX/UI design and made the product compatible for mobile devices. The portal will launch after user testing is completed.

The Reviewer
 
1,001-10,000 Employees
 
San Diego, California
Malika Kromwell
Business Process Owner, AMN Healthcare
 
Verified
The Review
Feedback summary: 

Momentum Design Lab’s national experience benefited their ability to collaborate in an accessible manner and accommodate unique specifications. Designers made the portal more user-friendly by leveraging the team’s internal research. Expect organized project management and timely deliveries.

BACKGROUND

Introduce your business and what you do there.

I’m the business process owner at AMN Healthcare, a staffing company that matches physicians and nurse practitioners for hospitals, health systems, physician groups, and clinics. I manage the sales and delivery sides.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We had a provider portal where doctors can create profiles, schedules, and go through the needed processes to get them on an assignment. We wanted a better UX/UI design and mobile compatibility to accommodate doctors’ busy schedules.

SOLUTION

What was the scope of their involvement?

We provided a lot of ideas and materials at our initial meeting, including process maps and old wireframes from previous customer events. We also held a workshop to review these items and our processes. Momentum called doctors and our internal recruiters to see what they wanted from the UX. Next, they built InVision wireframes and design screens in collaboration with our input. We also migrated all our systems to Salesforce to enhance the visual design for end users.

The engagement is completed but the portal is not yet launched. We’ve deliberated on coding extensively and are most likely using Angular.

What is the team composition?

There were at least 10 resources. We worked with: a senior vice president, the project manager, a couple UX designers, and developers.

How did you come to work with Momentum Design Lab?

A VP from our IT department requested a lead form on their website.

How much have you invested with them?

We spent between $250,000–$500,000.

What is the status of this engagement?

Work started in July 2017 and ended January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internal users find the new design simpler and more user-friendly. I think that’s a win because it matches our original goals. We are about to start the first of three user testing phases prior to launching the portal.

How did Momentum Design Lab perform from a project management standpoint?

The team worked in a timely manner. They uploaded design elements into InVision after discussing the concepts during our weekly or biweekly calls. Momentum used Basecamp to store documents, meeting notes, and attachments. Basecamp worked very well because it centralized everything we needed to save.

The project manager performed consistently before transitioning out near the end, when most work was completed. She kept us on track and maintained spreadsheets, timelines, invoices, and documentation well.

What did you find most impressive about them?

While I haven’t previously worked with other providers, I found their national experience very helpful for explaining concepts in an accessible manner. Every time we had concerns, Momentum brought in examples from engagements with major tech companies. The team also helped us better understand who our customers are and the support they need. That process refocused the way we think about customer service and growth.

Are there any areas they could improve?

There were some administrative challenges separate from design and development. We weren’t prepared for sudden resource changes; Momentum didn’t make it fully clear that people would transition on and off. Knowing that upfront would have been helpful because our internal systems require lengthy onboarding and offboarding processes.

Do you have any advice for potential customers?

Momentum’s past work allows them to ask the right questions. Give them as much information as possible; materials such as process maps help them understand specific industry nuances. They can design around those specifications and processes.

4.5
Overall Score The experience wasn’t perfect due to the administrative challenges.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

User Testing & Design for Food Industry Consulting Company

“The UX interviews really stood out to us. We received a lot of internal information that we could learn from.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2016 - Ongoing
Project summary: 

Relying on user feedback, Momentum built a new platform for a consulting firm. They presented wireframes and mockups before delivering the final product, and also helped with marketing videos.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Bernadette Noone
VP Programs, Technomic
 
Verified
The Review
Feedback summary: 

The bulk of the work is complete, but they continue to provide updates and support. The new site accommodates lighter users and the UX garners positive responses from both the user base and board members. Their work is fast-paced and project management is detailed.

BACKGROUND

Introduce your business and what you do there.

I work for Technomic, a research and consulting firm in the food service industry. I oversee our online research tools, as well as our syndicated research for clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design?

We did a technical audit of our current platform a few years ago and interviewed clients and discovered that some clients found it overwhelming and too complex. We wanted to rebuild it to be more intuitive and user-friendly. We hired Momentum to do UX/UI design and help us meet our client needs.

SOLUTION

What was the scope of their involvement?

We started by walking through our goals. We spoke with a UX specialist, who interviewed about 15 of our clients about their impressions of the old platform. He then brought them back to respond to initial mockups of the new site to get their feedback. The interviews were extensive and we learned a lot about what was intuitive for our users and what we needed to work on. Once we had that feedback, we tried to lead the data and visualizations flow in the same logical path.

Once the initial interviews were complete, the design team built the mockups and wireframes for the second round of interviews. We used Visual Studio’s design and got through a few rounds before completing the CSS files. We got all the fonts and design elements from the developer.

Once design was done, we worked on marketing videos with them. We also went back for corrections and some additional work. The platform is live, so most of their involvement is on a smaller scale now. We’re still implementing final changes to phase out our legacy site.

What is the team composition?

We had a project manager, a UX specialist, a lead designer, and two additional designers. The lead designer went over the UX interviews with the specialist to get information from him, then worked with the design team on the individual pages, buttons, pop-ups, etc.

How did you come to work with Momentum Design?

We found them through an online search. Our COO heard of them, but hadn’t worked with them. We considered three firms. The questions they asked and the feedback they gave us made them stand out. We also liked their past work. They showed us samples of other sites they built to give us a sense of their design style.

How much have you invested with them?

Including all the design and marketing, we’ve spent approximately $100,000.

What is the status of this engagement?

We started working together around July 2016 and completed the initial design project in January 2017. We still work with them on other projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our biggest goal was an intuitive platform design that people wanted to engage with. Our previous platform was geared toward more of a power user. We were trying to redesign to accommodate the more moderate users. We have received feedback specifically from users in sales departments who used the previous platform and are pleased with how great the new platform looks and works for them. It’s not intimidating and overwhelming in ways our old site was. Board members from our parent company have seen it and comment positively about the look and feel of the new design.

How did Momentum Design perform from a project management standpoint?

Our project manager was very detailed. We used Slack, Visual Studio, and Invision for the project and had no issues.

What did you find most impressive about them?

The UX interviews really stood out to us. We received a lot of internal information that we could learn from as we made decisions about the new platform.

Are there any areas they could improve?

This comes from any team environment, but consistency among team members is important. Our UX specialist underlined this for us as a reason our clients struggled with the original platform. Sometimes the back button wasn’t in the same place and we had to remind designers to stay consistent. It would help if the lead designer was more diligent in catching that sort of thing.

Do you have any advice for potential customers?

They’re very timely. Once the project gets going, it will be fast-paced. Make sure you make time in your schedule so you don’t delay the process. Also, be sure that design elements and fonts fit your workflow and your clients’ needs. We had to adjust some Mac fonts that didn’t work for our Windows users.

4.5
Overall Score We had to tweak a few fonts or other little things that weren’t Microsoft-friendly.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We already recommend them.

Graphic & User Design for Large Communications Company

"Momentum’s process was one of the best Agile implementations I’d seen."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - Aug. 2016
Project summary: 

Momentum Design Lab assisted a telecommunications company with the GUI design and implementation of a new software. They provided wireframes, interface designs, and functional back-end development.

The Reviewer
 
1001-10,000 Employees
 
Sunnyvale, California
Amrit Hanspal
Dir. of Product Manager, Infinera
 
Verified
The Review
Feedback summary: 

The fresh, innovative GUI earned compliments from customers and sparked interest in the market. Momentum Design Lab's world-class Agile development process, flexible project management, and impressive design skill made them a valuable long-term partner.

BACKGROUND

Introduce your business and what you do there.

Infinera is a leader in optical transfer. One of the key technologies we enable is high-speed bandwidth using the Photonic Integrated Circuit (or PIC), which allows us to build products which essentially carry almost all the internet traffic in the world today. I look after product management for software-defined networking (SDN), and the product I manage is called Xceed.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design?

We needed a cutting-edge GUI [graphical user interface] display, which was important in order to present a lot of information about a network in a concise manner. Internally, our engineering team was more suited for building network functions. When it came to designing a GUI for presenting the information in the most concise and visually appealing manner, we would have to rely on Momentum Design for help.

SOLUTION

What was the scope of their involvement?

We worked with Momentum Design on the frontend GUI design and implementation for our Xceed product. We initially asked them to design the interface for our topology screens, which present the way in which different optical nodes connect to one another. Displaying that is where their team came in.

We haven’t had too many changes on the broad direction, but there were lots of low-level details which we tackled. Momentum was responsive to these requests as we went through them.

Momentum provided us with wireframes and visual designs, as well as implementing some of the key functions. After this, it was up to us to take the GUI and integrate it into the backend code developed in-house. Designing one window made it easy for our team to replicate that work. Momentum Design gave us the basic building blocks which we could then take to the next level.

What is the team dynamic?

We’ve worked with 4-5 people from their team at different stages. There were around three visual designers, one project manager, and one developer for the actual implementation. Not all resources worked from beginning to end—the visual designers worked for the first month, after which the developer worked with us on implementing things on the backend.

How did you come to work with Momentum Design?

We were looking for a visual design company local to the Bay Area, and evaluated a couple of options. We found Momentum Design to be the most suitable for our requirements.

When we started the project, we didn’t know where we wanted to go, and the other companies we evaluated were not comfortable giving us a proposal until we defined exactly what we needed. This is where Momentum stood apart—they offered to work with us to get us across the line.

How much have you invested with them?

The cost was around $140,000.

What is the status of this engagement?

We started working with Momentum Design a year and a half ago. The project lasted for four months, from May until August 2016. We launched in September.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, the overall GUI was well-received. It was one of the most unique interfaces we’d worked with internally, which not only attracted kudos from us, but also from our sales teams and end-customers.

We are using it to increase the interest level for our SDN products, as well as for the marketing launch we had in September. We built a video for this, and used the visual elements from the GUI quite effectively.

How did Momentum Design perform from a project management standpoint?

One of the things I noticed with Momentum was that they use the Agile methodology. I’ve worked with multiple engineering teams with the same approach, and, by comparison, Momentum’s process was one of the best Agile implementations I’d seen. They had a strong project manager who worked with the developers and with me. I’ve tried to use them as an example internally, for our engineering people. Momentum did an exceptional job of this.

What did you find most impressive about them?

Their project management capabilities were very good. We’ve noticed Momentum’s skills from the visual design stage through to implementation. A good deal of this was the fact that we had a strong developer who had worked on different GUIs for almost 25 years. Our internal people, at the beginning of the project, were skeptical that we could deliver this in 4 months, but Momentum stepped up to the plate. This sets them apart.

Are there any areas they could improve?

I’m struggling to find something bad about them, seeing as I’m a fan of the work Momentum did. If I had to pick something, it would be giving us even more options for the directions we chose.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were able to meet all the deadlines.
  • 4.5 Cost
    Value / within estimates
    We looked at different options, and I definitely give Momentum high marks in comparison.
  • 4.5 Quality
    Service & deliverables
    I find it difficult to rate anyone a 5. There’s always something which could have been done better.
  • 5.0 NPS
    Willing to refer

UX and Wireframe Development For a Kid's Social Platform

“They performed at the highest level.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Jan. 2017
Project summary: 

Momentum Design Lab rapidly developed user interface and user experience frameworks, including wireframes, for a mobile application. 

The Reviewer
 
11-50 Employees
 
Charleston, South Carolina
Krissa Watry
CEO, Dynepic
 
Verified
The Review
Feedback summary: 

Due to a healthy balance between program management and design, Momentum Design Lab was able to deliver exactly what was promised. Their ability to execute projects and meet deadlines according to initial scope is exceptional. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a kid-safe social platform being built that allows for brands to create a 360-degree product experience. We have families on the platform, including kids under 13, so we provide COPPA consent for the brands to engage with children.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We needed a UI/UX to get past the MVP stage so we could actually build the product. We had a functional app on the App Store, but it wasn’t designed. It only allowed us to gain awareness of the functions and the future functions we needed to encompass. We basically just needed that design pulled in around our new logo, color scheme, and proper flows.

SOLUTION

What was the scope of their involvement?

They were on a very tight contract to produce various user interfaces and user experiences for us to implement in time for a television show. They had signed up to meet a turnaround of 3 weeks, and we kicked that off. At the time, we only had an MVP app, but we wanted them to do both web and app concepts. 

They basically said what they could get done within certain timeframes, which included five screens for both web and mobile. We prioritized which screens made the most sense to get done in that timeframe, then they gave us the wireframes for the first review. They would then take our requirements expressed in the meeting and work for a couple days, then return to present their work. We gave feedback on that phone call, and then any outstanding things we needed to provide them with went through Basecamp. We’d give way to any final feedback the next day so they could keep working. 

They didn’t do any implementation for the app. For the scope of this project, they gave us everything we needed to build the screens ourselves put them into the app. 

What is the team dynamic?

They gave us a dedicated designer, and then we had check-ins almost every other day. We also had a program manager who was the point of contact with the designer.

How did you come to work with Momentum Design Lab?

They collaborated with our API architect on a military project. He really liked how professional they were, and knew how good they were at meeting deadlines. That’s the reason we reached out to Momentum Design Lab. 

How much have you invested with them?

We've spent around $25,000.

What is the status of this engagement?

The project started at the end of December 2016, and went into the beginning of January 2017. They'll definitely be doing any further UI/UX work we need specific to our mobile app experience in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provided the framework for our engineers to use in development. We have some creative fronted engineers, but Momentum Design Lab gave us an actual framework, or standard technology plan, that helped up create a look and feel for our products, as well as our platform. 

How did Momentum Design Lab perform from a project management standpoint?

They performed at the highest level. This is one of their best qualities that’s lacking in many other firms. They will drive you to a deadline, make sure the cost and scope are kept in check, and keep you going with what you need to move on so everything can goes as planned. We used Basecamp for coordination. We had to be very tight with everything to make sure deadlines were met.

I’ve worked with a lot of different agencies and engineering firms in the past, and Momentum Design Lab was really good about sticking to a process. They would inform us if they needed to have approval by a certain time in order to meet cost, schedule, or scope. They’re really good about sticking to a project timeline, and they would bug us until they got approval in order to continue working. 

What did you find most impressive about them?

Their designers, along with their program management, were both very good. They gave us great people to pull our project off. Usually in a team, the design is awesome but the management is poor. My experience with Momentum Design Lab was that every single job within the company was well done, which isn’t typical. We have used a lot of UI/UX consultants, but we’ve never been happy with the full product. We had a great experience with Momentum. 

Are there any areas they could improve?

They're not the cheapest firm. You are going to pay for the work, but by keeping focused, we were able to avoid any issues.

5.0
Overall Score I'd do business with them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They did an amazing job keeping everyone involved on schedule.
  • 5.0 Cost
    Value / within estimates
    They seem expensive, but you get incredible value for the cost.
  • 5.0 Quality
    Service & deliverables
    They met the timeline and provided an exceptional product.
  • 5.0 NPS
    Willing to refer
    I would highly recommend them.

Web Dev for E-Learning Firm

“Momentum Design wanted to help us push our boundaries, which was unlike some of the other companies we’d used.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2016 - Ongoing
Project summary: 

Momentum Design collaborates with an internal team to re-engineer a learning platform by giving innovative ideas for the user interface. They also help with usability testing and marketing collaterals.

The Reviewer
 
1,001-10,000 Employees
 
New Hampshire
VP of Product Management, E-Learning Platform
 
Verified
The Review
Feedback summary: 

The team is willing to explore out of the box options, asking questions that challenge the status quo. As a result, Momentum Design provides design ideas that significantly improve usability. Momentum Design’s expertise, responsiveness, and flexibility make up for any communication issues.

BACKGROUND

Introduce your business and what you do there.

We provide online learning, anything from videos, books, and courses to interactive material. Our aim is to help people build up their skill set and experience. I was the VP of product management for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

The company was on a mission to build a new product and reinvent the experience. Our ultimate goal was to get users to engage and interact with the content and continue on their learning journey. We had systems in place that could deliver and keep track of learning materials, but they had become quite dated over the years. It’s important for our users to have a good experience with the platform since the utilization of the content is what really drives our business. If someone has a bad experience in finding what they want, they will be less likely to use our resources for learning.

SOLUTION

What was the scope of their involvement?

We engaged with Momentum Design’s team for ideation on the type of experience we wanted our users to have. There was some ramp-up time in the beginning, while Momentum Design was still learning about our business and what drove it. We also engaged them to design some marketing materials, but the high-level work we did with Momentum Design focused on the ideation of the product. They also ran a couple of usability sessions for us at a major customer event.

The initial thinking was done around why people would come to our platform. We also developed some user personas, going through the difference between new and returning users and how we would engage each one. Momentum Design helped us think outside of our own boundaries. In essence, we were putting a replacement product into the market, and we tended to be bound by our own thinking. They helped us determine whether our limitations were internal — based on our own assumptions — or external.

I believe we used InVision at the time, possibly because it was already in use by our own design team. We’re a well-established company, so our own teams are used to certain processes. Momentum Design also used Zeplin. Our teams worked in tandem throughout the project. Tasks were tracked through JIRA.

How did you come to work with Momentum Design Lab?

Momentum Design did a lot of work with a company we acquired a few years ago. That company recommended the Momentum Design team. We liked the work we saw and reached out to Momentum.

How much have you invested with Momentum Design Lab?

I recently left the company and don’t have access to this data.

What is the status of this engagement?

We started working with Momentum Design Lab at the beginning of 2016. I believe that there is still a UX person from their team working as part of the staff. I wasn’t involved in the staff augmentation piece, so I cannot say for sure.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Momentum Design helped reinvent our system, and the overall designs they helped put together were received positively. We performed a number of usability studies and focus groups. There was nothing I could identify as a major issue, but there were some tweaks to make.

How did Momentum Design Lab perform from a project management standpoint?

I had frequent phone calls with our account rep, including on Skype. About 1–2 members of Momentum Design’s team continue to do various user interface and user experience work with our Agile squad. Our own team used either Skype, Google Hangouts, or WebEx with video. Momentum Design was embedded into these platforms. They were great at working with us if we were unhappy with any of the resources, and they made changes quickly. They were responsive and good to work with.

There was an international team in place, which came with its own challenges, but Momentum Design was flexible and traveled whenever we needed them to. Given this setup, there will always be language and cultural barriers. At the beginning of the project, I was reporting to someone in Paris, France, which meant that any meetings had to take place in the morning. That person had a heavy accent when speaking English. I found myself translating their communication to the account rep from Momentum Design so that we could all get on the same page. This extended the work, but we worked through the challenge.

What did you find most impressive about Momentum Design Lab?

I found some of the brainstorming and ideation sessions to be very good. Momentum Design wanted to help us push our boundaries, which was unlike some of the other companies we’d used. Other vendors only wanted to take what we said and build it. Unfortunately, a lack of ideas from the vendor side can work against us sometimes. Momentum Design was really good at putting things on a board, then pushing us to determine if a persona was really valid or if there was another one we should have thought about. Their team was also receptive to feedback.

Are there any areas Momentum Design Lab could improve?

I can’t really think of anything, given the realities we had to work with. There were no major issues.

What tips or recommendations could you share that might increase the likelihood of success with Momentum Design Lab?

Sometimes, we can go in with a specific project in mind and just want someone to execute what they’re given. However, Momentum Design can help on the deeper level.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I can’t remember any missed deadlines, but I also wasn’t wowed by things being ahead of schedule.
  • 5.0 Cost
    Value / within estimates
    We definitely kept the budget on track.
  • 4.5 Quality
    Service & deliverables
    The ideation work was top-notch. Most of the UX people were great, but not all of them.
  • 5.0 NPS
    Willing to refer
    They were great to work with.

UI/UX for Launch of Ad Testing Platform

“They did a good job of listening to what we were looking to build but also pushing us beyond what we had thought of.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2011
Project summary: 

Momentum Design refined existing wireframes and designed an intuitive user interface before building out the frontend of an ad testing platform that integrates with Google AdWords. 

The Reviewer
 
51-200 Employees
 
San Francisco, California
David Greenbaum
Former CEO, Boost Media
 
Verified
The Review
Feedback summary: 

The platform received a $1.5 million seed investment, in large part, due to Momentum's contribution. The team demonstrated a thorough understanding of the business and a keen attention to detail. Their proactive suggestions led to a more refined and useful end product.

BACKGROUND

Introduce your business and what you do there.

My former company was Boost Media and I was the co-founder and CEO. Boost Media does AB optimization for advertising creative.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design?

We needed help building the initial UI for our new product.

SOLUTION

What was the scope of their involvement?

We came to Momentum with some wireframes showing what we wanted to build and they helped us refine those. They put together both the UI and UX based on the wireframes and then they coded the HTML and JavaScript. They did a lot of the frontend work as well to build out the initial UI.

The platform is basically an AB testing platform for ad creative. When we first started the business, we were doing it with a tech stack from Google. The platform syncs up with your Google AdWords account and makes a recommendation for which ads can be improved. You approve that recommendation, and then it generates a series of competitions. Writers see the best existing ad copy, and they submit alternative versions to try to improve the performance of that ad copy. Our platform then takes the existing ad copy and the copy provided by the writers, and it runs an AB or an ABCD split test between the baseline and the new proposed ad copy. It evaluates which one performs better, and then keeps the best-performing ad and pauses the underperforming ad.

We had about three people from Momentum on this project. A couple years later, we contracted with Momentum again for some redesign work. I don’t really remember the details of that project, but it was on the same platform.

How did you come to work with Momentum Design?

It was important that we went with a firm who had significant experience in B2B work and enterprise SaaS platforms. We looked at their portfolio of work and that was the decisive factor. I’m sure we were considering other providers at the time, but Momentum had done some work on their own product and I remember being impressed with their portfolio.

How much have you invested with Momentum Design?

It was around $100,000.

What is the status of this engagement?

The project began in 2011. We worked on the first version for six months. The second time around was a little shorter, approximately three months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Their work was instrumental for us. We ended up raising a $1.5 million seed round and it was very helpful in us raising that.

How did Momentum Design perform from a project management standpoint?

They performed wonderfully. Joe Preston did a lot of the project management and David was involved as well. We were very pleased with that.

What did you find most impressive about Momentum Design?

They took a lot of pride in the craftsmanship of the UI and the UX they built for us. They were perfectionists about really making sure it was well thought through. They did a good job of really understanding our product and all the nuances of the use cases and interactions. They did a good job of listening to what we were looking to build but also pushing us beyond what we had thought of. We ended up using some designs and user interactions they had come up with without any input from us. We both contributed important elements toward the UI and UX, but they weren’t simply executing on our requirements; they also helped us to rethink some of the fundamental design and user flows.

Are there any areas Momentum Design could improve?

No. I was very satisfied and pleased with their work. I don’t remember anything that could have been done better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were instrumental in helping us to raise financing.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely refer them.

Graphic & UX Design for Online Marketing Platform

“They were getting exposed to tough challenges, so I felt they had the right experience to solve my problems.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2006 - 2011
Project summary: 

Momentum Design collaborated with an internal staff, giving graphic design and user interface input. Momentum Design also helped create online marketing templates.  

The Reviewer
 
1-10 Employees
 
San Francisco, California
Aaron Sperling
CTO, vFlyer
 
Verified
The Review
Feedback summary: 

Momentum Design has considerable experience in handling challenging projects, and this expertise showed in their excellent visual work. Even though only one designer was assigned to the client, that person had the support of Momentum Design’s team.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and head of product management of vFlyer, which I founded 12 years ago. It is a real estate marketing platform used by real estate agents, apartment communities, and property managers across North America. We develop a content management platform that generates and distributes marketing content. To get traffic for our clients, we send that content to some of the largest real estate websites.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

Design and user experience are critical to the success of a web service. We were looking at getting professional help with the development of our initial web application design and some of the templates that we use.

SOLUTION

What was the scope of their involvement?

Momentum Design worked with me on 2 projects. They helped us with user interface design and graphic design. We handled the development side of it internally. Initially, they did some work on our design templates. Several years later, we re-engaged them to work on a new product — a website builder. We were going for the development with an inline editor in our website builder. It isn't that uncommon today, but it was a little bit more uncommon back then. In most cases, we were handling new products, so we didn't really have a user base to focus on. Certainly, there was consideration for personas, but I don't remember how detailed that persona analysis was at the time.

We worked with one of their designers. She ended up working part-time on our project for 3–4 months.

How did you come to work with Momentum Design Lab?

I don't recall how we found Momentum Design for the first project. Since we were pleased with their work on the first project, we included them in a review of potential vendors. We ended up choosing them again.

How much have you invested with Momentum Design Lab?

We’ve spent somewhere between $25,000 and $50,000 on Momentum Design’s services.

What is the status of this engagement?

The first project was in 2006, and the second project was in 2011.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We needed a design to build these products. They were integral in us developing some new services.

How did Momentum Design Lab perform from a project management standpoint?

It was a smaller project for them. I really was budget-conscious, so I really can't provide that much input. I worked with only 1 designer, so there wasn't as much project management that they potentially and usually provide. Nevertheless, it was adequate.

What did you find most impressive about Momentum Design Lab?

I like the fact that there was a team versus one designer, and they could provide support to each other. That was a benefit. They had a good portfolio of successful clients with good products. They were getting exposed to tough challenges and getting tested by users, so I felt they had the right experience to solve my problems.

Are there any areas Momentum Design Lab could improve?

No, I was satisfied. If it could have been done faster and cheaper, that would have been better.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer