Innovative & User Focused, #1 UX Agency 2016-2019

Gold
VERIFIED

Momentum is an award winning SF, NYC, CDMX, & LON based user experience design & development agency serving startups to the Fortune 500. Our services include Research, Product Strategy, Design, and Development. We specialize in:

Product innovation for Enterprise/SaaS & Consumer web & mobile

Customer experience design

Digital transformation

Globally Rated #1 UX Agency on Clutch 2016-2019

 

Financial Services

Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research, and much more.

Healthcare

Our experience spans from major biotech and insurance clients to startups driving the future of wellness. We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, Payor/Payee Management, Hospital Administration and more.

High Technology & Software Startups

Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. Startups have made up a disproportionate percentage of our customers over the years with our customers’ success rate at over 48% being acquired or going public.

CX Technology

As an agency, we’re already a driving force in the industry creating the personalization and brand engagement mechanics for the some of the biggest names in Customer Experience, Ad & Marketing Technology. Our customers have had successful exits to SalesForce, Microsoft, AppNexus, Oracle, ComScore, and Act-On.

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
other locations

Portfolio

Key clients: 

Fiserv, Intuit, EMC, Walmart, Capital Bank, Orange, PwC, SuccessFactors, Wella, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, VMware, Adobe, Anthem, Verizon, Intel, SAP, DBS Bank, AT&T, Twilio, Facebook, Barnes & Noble, Al Jazeera, Chase, MasterCard, Sony, Central1, Scality, FICO, Wells Fargo, Best Buy, Citibank, Palo Alto Networks, NTT, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus 100s of lesser known startups.

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Infinera

Infinera enables network operators to scale bandwidth while increasing service innovation and simplifying optical network operations. Service and cloud operators, governments and enterprises across the globe rely on Infinera to create rich end-user experiences based on efficient, high-bandwidth optical networks. Infinera came to us to design and develop an application that visualizes the connections within different network

types so that issues can be resolved quickly.

Deliverables

• Discovery, Ideation, Design, and Front-End Development  

• Established a visual language to create an engaging, seamless experience from every product angle  

• Showcased an optical network in 2D and 3D views  

• Enabled the user to gain control over their data consumption with multiple views

Summary

The resulting prototype allowed us to explore 3D visualizations for complex networks while remaining accessible.

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Evolution1

Evolution1 (acquired by WEX, Inc.) is the largest electronic payment, on-premise, and cloud-based healthcare solution for reimbursement accounts (HSAs and FSAs) in the United States. They came to us to help them redesign Consumer Portal, a brand-able and highly customizable SaaS solution for customers to manage their healthcare reimbursement accounts.

Summary  

When Evolution1 came to us to redesign their

Consumer Portal, we solved their users’ pain points by reorganizing the navigation into an intuitive structure, applying consistent visual design and interaction across all flows, and simplifying complex healthcare terms and processes, clearly explaining terms and providing users help and tips along the way. After working with us, Evolution1 can now continue to expand on their redesigned Consumer Portal and maintain the same great user experience.
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Evolute

Evolute takes a closer look at the fundamental flaws that hinder containers to be safely and easily deployed in production, with a special emphasis on large scale systems as is often the case in private clouds. This allows customers to rapidly and effectively deploy and manage containers at scale with up to Five 9’s availability.

Summary  

The project was a huge success, and the founder was able to land numerous

clients before the app was officially launched. By optimizing different parts of the application for the specific users, we made it easy for users to analyze their systems and make any changes required. We were also able to complete the project on time and within budget.
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Cascading Driven

Driven, Inc. is the industry leader in Big Data application development and performance management solutions. They provide insights and performance monitoring by showing users exactly how their data processing applications are behaving via their flagship product, Driven. Driven is the first of its kind management tool to build, deploy, and manage Hadoop applications with a visual orchestrator, and they came to us to help them

design their application to be the best Hadoop management tool on the market today.

Summary  

From the start of the project, we dove deep into Driven’s world, trying to understand everything from Hadoop to user needs and getting our hands on all the information we could get. This resulted in relevant wireframes and designs and efficient usage of time, not needing to reinvent the wheel but improving upon what Driven already had implemented. Our work with the Driven team has helped to make Driven the best in-class Hadoop management tool on the market today.

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GoLance

GoLance is a platform for freelance workers that connects employers to employees to create a virtual workplace. Because working with a stranger is never a comfortable experience, GoLance strives to make life better for all online workers with a flexible, fair, and transparent freelancing tool that covers everything from tracking hours to getting paid. We helped GoLance redesign both their application and website to be more

modern and intuitive.

Summary  

We successfully created a product to connect employers to employees in an easy to use online workplace. By designing for the user and their specific needs we optimized the current system so that it’s more efficient and easier to use. The redesign also helped modernize GoLance and allow them to outshine their competitors like UpWork and VenturePact.

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K2 Community

K2 software allows people to build and run business process applications, including forms, workflow, data, and reports. K2 turned to us to design a highly functional site for their community, so their users could find all the information they needed and also help each other. Our work helped K2 win the Lithy award for Best Community Design.

Summary  

Our design for K2’s community website provided a clean and

engaging way for users to participate and learn more. Within a month of launching, K2 experienced a 137% increase in their weekly posts and saw a significant rise in forum activity, resolved issues, and number of downloads in their market section. They also won the Lithy Award for Best Community Design. We felt privileged to work with K2 and make a huge impact on their community.
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LLamasoft

LLamasoft enables organizations around the world to model and optimize their supply chain operations for major improvements in cost, service, sustainability and risk mitigation. Their team of industry-leading supply chain experts and consultants are driven to make supply chain optimization easier, better and faster. We had the opportunity to review and redesign LLamasoft’s Supply Chain application—a desktop supply chain

modeling tool that’s been in the market for more than 10 years.

Summary  

We helped LLamasoft significantly reduce the number of interactions and designed the overall look and feel of the application. Many LLamasoft users were very interested in how to build these models and what the setup would be for them.

 

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Confluent

The team that built Apache Kafka at LinkedIn founded Confluent as a streaming data platform powered by Kafka, which was able to accommodate over 1 trillion messages per day. Confluent focuses on helping companies get easy access to enterprise data as real-time streams. Confluent asked us to help them design their reporting interface, which would let users see where the bottlenecks and problems are in the messages they publish

to Kafka.

Summary  

As we worked with Confluent to design their reporting interface, the biggest challenge was visually representing the data in a legible, useful way. Through explorations and iterations, we designed a dashboard and detail page that is not only aesthetically fresh and appealing, but also usable.

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EMC LEAP

Our collaboration with enterprise software giant EMC started almost 4 years ago. When we started this journey, we had no idea that we would end up designing 11 different applications (and counting). In our most recent project with EMC, we designed a suite of collaboration tools called Project LEAP. We worked with them to transform their current enterprise applications into one comprehensive set of task-specific, cloud-based

mobile apps that can be mixed and matched to each user’s needs.

Summary  

The final result was a lightweight ecosystem of applications that could be used independently or together to accomplish enterprise app functionality while using a beautiful user-friendly interface.

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Manifold Technology

The Manifold Platform provides a powerful private blockchain technology that allows for powerful analytics on real-time engagement and provides customers with engaging mobile payment and loyalty programs. Manifold was selected by Silicon Valley’s Plug and Play Tech Center to participate in its FinTech accelerator program launched during the Money20/20 Conference in Las Vegas.

Rewards/Exchanges  

The

Rewards/Exchange feature provides a bird’s eye view of the ebb and flow of rewards points across merchants, showing exchanges rates and current statuses. Detailed views highlight individual merchants’ current state of rewards points.

Summary  

We delivered two products that helped Manifold Technology communicate the value proposition of back-end cybersecurity. As a result, they were able to raise money from some institutional investors.

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Synthesio

Synthesio helps brands and agencies find the social insights they need to drive business value. Focusing on the conversations that matter to the business, track and measure the online reputation, collaborate in real time, and manage consumer relationships in one seamless platform. We redesigned and developed Synthesio’s command center demo for the main sponsor of the 2016 Disneyland Half Marathon, Cigna.

Summary

 

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. Visually, we considered external factors, such as the various working environments of the field workers, the different types of devices on which they would use the app, and even the size of their hands. Overall, we helped Kony create an app that can be used in any field situation and increases the efficiency of the workers.

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Kony Field Service

We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone.

Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work

on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online.

Cross Platform Friendly

This application was designed to be used on a mobile device. However, since the devices used by field service workers vary greatly, we designed native applications for both iOS and Android platforms for mobile and tablet.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. 

Reviews

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UI/UX Redesign for Accommodation Company

“They’re an intuitive team that took the time to understand our business.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May - Sept. 2019
Project summary: 

Momentum Design Labs created several iterations of UI/UX designs for a new digital platform. Before starting their design work, they conducted an investigative discovery phase to gain company insights.

The Reviewer
 
11- 50 Employees
 
Miami, Florida
Todd Butler
CTO, niido
 
Verified
The Review
Feedback summary: 

Impressing the internal team with the high quality of their product designs, they delivered their work according to expectations. They added value by offering up their industry insights when needed, showcasing their knowledge of client needs. Their project managers were particularly experienced.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and one of the founding partners of niido. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Labs?

We created a product that’s the first mover in the space. Once we realized this is something worth licensing, we wanted to make the product visible and marketable through UI/UX.

SOLUTION

What was the scope of their involvement?

It was a long, iterative process. We collaborated over the phone and in-person for an information gathering and investigative project phase. They flew to our offices to discuss the scope and breadth of our product with our leadership team and product operators. From there, they went to the drawing board to create the designs. 

What is the team composition?

There were about five people on their team, including a salesperson,  project manager, lead designer, and several other professionals in the background.

How did you come to work with Momentum Design Labs?

We considered several companies, starting our search organically online. Looking at vendor offerings and portfolios, we narrowed our selection down to Momentum Design Labs and one other company. We opted for them because of their work experience and style aligned with what we wanted. 

How much have you invested with them?

In total, we spent about $330,000.

What is the status of this engagement?

The project spanned from May–September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The UI/UX designs and functionality recommendations were absolutely phenomenal. We haven’t implemented them yet because we need to program and restructure the app before it can be launched. However, just from a surface level, we know for a fact that they did great work. 

How did Momentum Design Labs perform from a project management standpoint?

They were definitely seasoned project managers, following a very precise timeline and workflow. We spoke with them about progress about three times each week.

What did you find most impressive about them?

Their diligence and hard work were appreciated. Even when we didn’t give them specific directions, they were able to extrapolate what we needed. They’re an intuitive team that took the time to understand our business.

Are there any areas they could improve?

The handoff between the sales team and the project team wasn’t as clear as it could’ve been. Some of what we wanted from them wasn’t shown in the final scope of the work, which was partially a mistake on our end. There were a few things we had to tack onto the end of the project, but I don’t blame them fully for it.

Do you have any advice for potential customers?

Make sure that the project scope contains everything you discussed on the sales call before signing off. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were diligent and followed up on meetings immediately.
  • 4.0 Cost
    Value / within estimates
    They’re expensive, but offer great quality.
  • 5.0 Quality
    Service & deliverables
    They delivered as expected, staying on schedule and communicating.
  • 5.0 NPS
    Willing to refer
    I would recommend them for sure.

UI/UX Design & Research for HR Company

“They were very flexible in incorporating what we wanted into the project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - Aug. 2019
Project summary: 

Momentum Design Lab assisted with the frontend design of an existing product, which led to their development of a new product for an HR services platform. They also focused on data visualization.

The Reviewer
 
1,000 - 5,000 Employees
 
Thames, England
Product Management Director, HR Company
 
Verified
The Review
Feedback summary: 

In their early stages, both the new product and designs have received positive reactions internally. Presenting on their work and tracking their own progress, the team cultivated an environment promoting open communication. They worked collaboratively, adjusting their work to feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the product director at an HR solutions company specializing in people insights as well as professional, training, and management services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

Initially, we brought them on to help us redesign an existing product based on user feedback. But, that grew into the articulation of a new product ecosystem. They helped us create a completely new product.

SOLUTION

What was the scope of their involvement?

At the beginning of the project, they presented us with a framework that gave us a glimpse of their typical process. We followed that, tailoring it completely to fit our needs. They designed, developed, and worked on data visualization for the redesign of one of our products. That was the original scope of the work. 

However, they ended up leading us through the entire development of a new product that is now one of our main selling points. They delivered a vision, promotional video, and landing page for the new solution.

What is the team composition?

In total, I worked with four of their teammates: two designers, a project manager, and a visual designer. For most of the project, however, I engaged with a core group of three.

How did you come to work with Momentum Design Lab?

I wasn’t directly involved in the selection of the team—that was handled by our UI/UX team. They created an inial split scheme that came down to two different agencies, and Momentum Design Lab came out on top.

How much have you invested with them?

It cost about $600,000 in total.

What is the status of this engagement?

The project lasted from February–August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a little early still, but they’ve greatly benefitted our businesses. The product designs are still being implemented, but the internal feedback on the prototype has been very positive. In terms of the new product, early reactions to their deliverables from both customers and the internal team have been incredibly positive.

How did Momentum Design Lab perform from a project management standpoint?

I couldn’t have asked for a better project manager. They were so on top of tasks, making sure everything was going according to schedule. The team was super organized. We had daily standups and weekly in-depth meetings with them. 

What did you find most impressive about them?

They were very flexible in incorporating what we wanted into the project. For instance, we didn’t want to put personas at the forefront of our work. Instead, we wanted to focus on the jobs to be done with the product. They were quick with researching this change in execution, capturing it in the final deliverable using the language we wanted.

Overall, the effort was very collaborative. We worked in partnership with their very creative team to push our concepts to the next level. Our team gained a lot more from the partnership than expected. They were instrumental in the new product vision, clearly understanding our business and value add, translating them into strong product design.

Are there any areas they could improve?

Not really, I was happy with their services.

Do you have any advice for potential customers?

Engage with them as if they were an extension of your team. That allows for your relationship to build.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The PM made sure we never missed a deadline.
  • 5.0 Cost
    Value / within estimates
    The value of their services has been very high.
  • 5.0 Quality
    Service & deliverables
    Our stakeholders are happy. They exceeded expectations.
  • 5.0 NPS
    Willing to refer
    I would recommend them for sure.

Frontend UX Design for Web Application Suite

“They offered a fresh perspective to guide our project.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2018 - Ongoing
Project summary: 

Momentum Design Lab is in the process of developing the UI/UX for the frontend of an integrated software product suite for a radiology industry solution. They used InVision and Zeplin to produce their work.

The Reviewer
 
10,000+ Employees
 
Pittsburgh, Pennsylvania
Director of Global Strategy for Software, Healthcare Firm
 
Verified
The Review
Feedback summary: 

Despite being in the prerelease phase, internal and external feedback on the designs has been positive. The technical skills and expertise the team has dedicated to the work has saved the client valuable time. Emphatic and detail-oriented, they effectively aligned their designs with overall goals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of global strategy for software at a large healthcare firm, focusing specifically on the radiology part of our pharmaceutical division.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We brought on Momentum Design Lab to build the UX for a new set of software products we’re releasing into the market.

SOLUTION

What was the scope of their involvement?

Radiology is a $1.4 billion global industry, so we needed to get the UX  and front-end right. They’re in the building phase of developing a software program consisting of three interconnected products that provide net new workflows. 

Our work began with a discovery phase that was designed to bring them up to speed on our space, workflows, and audience. We did research together to ensure we were capturing the correct language and intent of the product suite. Much of it was meant to bring them up to speed, but they 

Then, we transitioned into the UI/UX work. Using InVision and Zeplin, they’ve been worked this entire year on delivering screens that integrate the various part of the suite correctly. Once complete, each component will have a different user focus and profile. Their work is critical in creating a clean, efficient, manageable design for users.

What is the team composition?

Throughout our work, we’ve had a four-person core team including a lead designer, project manager, and other senior leadership. Depending on our resource needs, the team has been as large as six.

How did you come to work with Momentum Design Lab?

Several years ago, we were looking for software development work through a contracting app. When spoke with Momentum Design Labs, we were very pleased with their design work. After collaborating with them, we felt confident that they were stronger than the other candidates we interviewed. 

How much have you invested with them?

So far, we’ve spent about $500,000.

What is the status of this engagement?

Our formal project kickoff was in August 2018, and we are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re meaningfully impacted by the amount of time they saved us on the development end. They’ve been able to significantly reduce our burden and positively benefit the company. Also, even in the pre-release phase, our internal and external feedback has been far better than expected. 

I’m always recommending them because of the great work they’ve done, especially given our unique workflow and product area. They quickly came up to speed, asking incredibly intelligent questions that validated their thorough understanding of our space. 

How did Momentum Design Lab perform from a project management standpoint?

They go to every level of detail necessary for success. The reports they turn in are both accurate and timely. While it took us a while to get into a rhythm, communication has been wonderful overall.

What did you find most impressive about them?

They offered a fresh perspective to guide our project. In a large organization, we sometimes have a tendency to stick with the same suppliers who often offer similar ideas. We wanted a new perspective, and Momentum Design Lab delivered. In many ways, they’ve surpassed my expectations for work quality.

Are there any areas they could improve?

I can’t think of anything worth noting. It takes time to become familiar with a new partner in any situation, and we were able to be successful in that.

Do you have any advice for potential customers?

Engage them in the beginning, being clear about what you need from them.

5.0
Overall Score Our partnership is enjoyable, and they always find ways to deliver high-quality products.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They weren’t the cheapest option, but the quality was high.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We’ve already recommended them.

UI/UX Design for Oil & Gas Software Company

“It’s a great final product, but it took a lot longer and cost more than expected.”

Quality: 
5.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
3.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Jan. 2019
Project summary: 

After assessing the previous interface and conducting user research, Momentum Design Lab created a revamped UX/UI design for a complex gas and oil software. Their designs are currently being implemented.

The Reviewer
 
1-10 Employees
 
Santa Clara, California
CEO, Software Company
 
Verified
The Review
Feedback summary: 

Momentum Design Lab provided top-notch frontend designs that are both professional and easy to navigate. While their quality of work is phenomenal, they severely miscalculated the scope, resulting in two additional statements of work. They went far over budget and past initial time estimates.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a company that provides software for the oil and gas industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We had initially made the original UI for our software on the cheap, so we approached Momentum Design Lab to make a modern interface that was better looking and easier to use. It’s a pretty large, complicated software solution with a lot of moving parts, so they needed to create a design that could accommodate that.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab first did some background research by interviewing our current users and assessing the existing user interface. From that, they generated user profiles, detailing how a user might feel as they went through the software. They then essentially just made all of the wireframes. Since Momentum Design Lab is strictly a design firm, we’re currently having another company build out and implement their work.

What is the team composition? 

There were primarily three contacts: Neil (Delivery Lead, Momentum Design Lab), Kevin (UX Director, Momentum Design Lab), and Fernando (UX/UI Designer, Momentum Design Lab).

How did you come to work with Momentum Design Lab?

I found them on Clutch, liked what I saw on their website, and talked to several different companies before making a decision. 

How much have you invested with them?

We spent around $150,000.

What is the status of this engagement?

Their work lasted from September 2018–January 2019, though we had to extend the project from its original estimate twice.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was critically important for our product to have a good user interface that is accessible and easy to navigate. Momentum Design Lab largely accomplished those goals and did a really nice job. It’s an excellent design. Despite the complexities of our product, they were able to manage all of the challenges and came up with an elegant, good-looking interface. 

Having said that, the project took substantially longer and cost far more money than they initially quoted. It wasn’t even close. After the first phase, they ran out of budget, and the designs weren’t even a third of the way finished.

How did Momentum Design Lab perform from a project management standpoint?

They struggled on project management. Kevin and Fernando are good designers and did a great job with the actual output. They were communicative and gathered a lot of feedback as we went through the process, often interacting several times a week.

However, the initial quotes weren’t anywhere close to the final cost and timeline, and the project just wasn’t well-tracked. We expected the final delivery at a certain date, but when we got within a week or two from the deadline, they told us that they would need more time.

Since we needed the UI done, we agreed to do a second statement of work with a new budget and timeframe, but they even ran out of that. We winded up doing a third statement of work, which was pretty complicated, so there might have been some scope creep. But the initial statement of work was woefully too small.

What did you find most impressive about them?

The actual quality of work is really good. They took a lot of complicated pieces in our software and integrated it into a professional, well-organized, and easy-to-navigate design. 

Are there any areas they could improve?

Momentum Design Lab should have had a more realistic timeline and budget at the onset. This wasn’t a scope creep situation; rather, they knew what was needed, but the initial estimates were way off.

Part of the issue was that they burned up a lot of the first budget focusing on user mapping and general research. Although I had a pretty clear idea of what I wanted to do, I could see how this was important. It would help them understand what they needed to do and what the user setting was. But they didn’t have enough budget left over to actually execute on the designs.

Ultimately, by the third statement of work, Fernando went into a long period of doing most of the wireframing.

3.5
Overall Score It’s a great final product, but it took a lot longer and cost more than expected.
  • 3.0 Scheduling
    ON TIME / DEADLINES
    They did a good job of week-to-week communication, but the overall project was not well scoped at the outset.
  • 4.0 Cost
    Value / within estimates
    This was pretty expensive, but the UI was important to us, so it was worth paying the price.
  • 5.0 Quality
    Service & deliverables
    This was a challenging project, and they delivered an excellent, high-quality design.
  • 3.0 NPS
    Willing to refer
    The project timeline and budget was substantially off track.

UX/UI Redesign for Communications Company

“They’re highly professional and treat each client like a valued customer.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. - Dec. 2018
Project summary: 

Momentum Design Lab redesigned the UI/UX of a consumer console. After attending a thorough project workshop, they used InVision to create wireframes and mock-ups based on client feedback.

The Reviewer
 
1,000 - 5,000 Employees
 
San Francisco, California
Product Manager, Twilio
 
Verified
The Review
Feedback summary: 

Momentum Design Lab created a fluid frontend interface to streamline existing processes. Their deliverables resolve platform support tickets caused by user error. A dedicated team of designers utilizes project management tools effectively to facilitate a communicative engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager for Twilio. We’re a cloud-based communication platform. Clients use our software to enhance their applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

Our consumer console had an extremely dated interface. We’ve grown as a company throughout the last ten years, so we needed a revamp the consumer console with a UI/UX that applies to our larger customers.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab started the project by holding a workshop so we could walk them through the existing console’s UX. That process enabled to them understand the platform and what faults to address. After they created some slides illustrating their takeaways, we held another workshop to detail our four customer personas. In response, Momentum Design Lab created wireframes and mock-ups of what they wanted to change.

We continued to meet with them each week as they delivered new UI/UX iterations per our feedback. They used InVision to create the frontend interface, so that made it easy for us to view what changes they made. Our internal design team made suggestions as well. This process continued until they completed the final product.

What is the team composition?

They allocated three resources to our account. Their project manager was our primary point of contact.

How did you come to work with Momentum Design Lab?

My manager and her manager hired them before I joined the team. They’re local, and our VP had worked with them for a previous company. However, I don’t know exactly how Momentum Design Lab factored into the decision-making process.

How much have you invested with them?

We spent $105,000 for their services.

What is the status of this engagement?

This project took place from September–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t implemented all of Momentum Design Lab’s deliverables, but our internal team is dedicated to the redesign. They’re working through various mock-ups, so the integration process will lately span multiple quarters. However, the first round of changes will reduce the number of our most common support tickets significantly. The interface will primarily resolve issues related to credit card errors and updating billing addresses.

How did Momentum Design Lab perform from a project management standpoint?

We used Slack to stay in contact with them throughout the project. They’d message me directly whenever they had questions or design issues that needed to be addressed. They delivered wireframes once a week at first, but that frequency increased to twice a week as the project continued. They also use Basecamp to document, record, and upload materials from meetings. Their team outlined an aggressive timeline, but they organized the project effectively and accomplished more than I thought possible.

What did you find most impressive about them?

Momentum Design Lab put in the effort to understand the project quickly and develop solutions. Our business model is quite complicated, but they always asked the right questions. Their expertise regarding UI/UX design is phenomenal. Their findings positively influence the way customers interact with our platform. Also, their approach to project management ensured a productive engagement.

Are there any areas they could improve?

No, they did an excellent job for us.

Do you have any advice for potential customers?

I recommend that other firms hire them. They’re highly professional and treat each client like a valued customer.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They accommodated our schedule per the project’s requirements.
  • 4.0 Cost
    Value / within estimates
    The cost was high, but they delivered the value we needed.
  • 4.5 Quality
    Service & deliverables
    They were open to feedback and implemented changes quickly.
  • 5.0 NPS
    Willing to refer
    They’re super easy to work alongside.

Development of Design Network for Media Company

“I really like the designs’ creativity and thoroughness.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Jan. - Feb. 2019
Project summary: 

Momentum Design Lab helped develop a design system. They began the project and worked on it for several weeks before the work was taken in-house for budgeting reasons.

The Reviewer
 
10,000 + Employees
 
Seattle, Washington
Principal Product Manager, Large Media Network
 
Verified
The Review
Feedback summary: 

The work delivered by the Momentum Design Lab team was excellent, with creative, well thought-out, and good value designs providing a solid base off which the internal team is working. Despite the issues with the project’s speed and scope, the team was understanding and responsive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the principal product manager at a large media network.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We needed help with the development of a design system.

SOLUTION

What was the scope of their involvement?

In the beginning, we didn’t know exactly what the scope was going to be. That meant we had to start with a discovery phase before they provided the design work to build out elements and components for our design system. They also brought in their expertise around what a design system should look like and helped bound the scope of the project.

They created mood boards to find the direction of the designs, while we provided market research and audience research from our internal team. In the end, they turned over a set of sketch files with component designs for us to build from.

What is the team composition?

I dealt with Steve (SVP, Momentum Design Lab) for executive-level discussion and three people during the daily project communication.

How did you come to work with Momentum Design Lab?

A friend of mine had worked with them and said they were experts in building design systems and pattern libraries. We needed something quick and didn’t have the energy to vet a lot of firms. I had a limited budget and was told by my colleague that they do good work at a reasonable price. It was an easy decision because I trust his judgment.

How much have you invested with them?

We spent $54,000.

What is the status of this engagement?

We started working together in January 2019 for four weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the end, we didn’t achieve what we set out to in the beginning. We didn’t fully grasp the scope, so we knew that we couldn’t finish the project during one $54,000 contract, to which we are limited at one time. If we want to continue through multiple phases of the project to completion, we have to go back for more money, but we opted not to.

We took the work that they delivered, and my team is now making good progress internally. They gave us a running start, but we didn’t contract it to completion.

How did Momentum Design Lab perform from a project management standpoint?

We had some gaps as it took us a little while to realize where the challenges lie. We rushed through the early phase when we should have gone deeper­—we didn’t do any user flows and maps. The main reason is we weren’t quite ready, but they started throwing us design layouts and compositions of finished websites.

We had to backtrack because they weren’t heading in the right direction, so we revectored the project to focus on the components and underlying infrastructure of a design system. That went well, and they were able to hand off those components to give us a running start.

They were very understanding and not defensive while we figured out that we needed to do something a little differently. They understood, listened, and worked with us to correct the course. We had daily communication.

What did you find most impressive about them?

I really like the designs’ creativity and thoroughness. I was also impressed with the way they presented their ideas and would happily work with them again.

Are there any areas they could improve?

The overall scope of deliverables was loosely defined for each phase, which was way too rushed for us. It was run as a team meeting every single day, and we just couldn’t consume what they were doing with enough time to understand it, get some stakeholder input on it, and provide feedback. All of that was driven by the fact we had a set amount of budget, and they dedicated two designers to the project and a project manager who was basically full-time. It meant we were going to consume the budget in two to three weeks, which wasn’t nearly enough. We needed to spread it out over two to three months.

Do you have any advice for potential customers?

Define the scope clearly upfront and budget the whole project then. We didn’t get good value, but it doesn’t mean other people wouldn’t. Their overall pricing structure is very competitive, and the value that we did receive was good.

4.5
Overall Score They were super flexible, and the senior leadership were pain-free.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    When they said they were going to get us something by a certain day, they did.
  • 3.0 Cost
    Value / within estimates
    I wouldn’t spend that amount of money to get what we got again.
  • 4.5 Quality
    Service & deliverables
    The work they did was high quality and well thought out.
  • 4.0 NPS
    Willing to refer
    I’d refer them. If the project is scoped properly, they do good work.

Wireframing for Healthcare MVP

“We’re extremely happy with the final deliverable.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
July - Oct. 2018
Project summary: 

Momentum Design Lab developed the wireframes for innovative MVP. They collaborated with an internal team to design the product through multiple iterations in accordance with customer feedback.

The Reviewer
 
11- 50 Employees
 
Boston, Massachusetts
Director of Partnerships, Healthcare Company
 
Verified
The Review
Feedback summary: 

Momentum Design Lab delivered polished wireframes that accurately demonstrate a new product’s potential. Early adopting users praise the platform for its high-quality. Their staff consists of trustworthy individuals that know their craft but are also open to utilizing new approaches.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of partnerships for a healthcare company. Our mission is to change the standard American diet. We do that by empowering partners to offer personalized meal plans to their audiences using scalable technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

They’re helping us create a product that enables healthcare providers to provide food as medicine.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab designed the wireframes for an MVP release of our new product. We hadn’t gotten the visuals finalized yet, but we wanted to focus on executing the wireframes correctly before moving on to the next stage of design. We met them face-to-face and first worked with Mona (VP of Client Services, Momentum Design Lab). She handed off the relationship to two other designers, including a lead resource.

There was a lot of collaboration as we met twice each week. One session involved presenting the deliverables, while the other functioned as a way for my team to offer constructive criticism. They’d go back and implement that feedback into the wireframes. The work wasn’t always perfect, but the end product they delivered was exactly what we asked for when we created our goals and feature documents.

What is the team composition?

In addition to Mona, we worked with two designers and an executive sponsor who showed up every couple of weeks. Different members of our team were in communication with Momentum Design Lab.

How did you come to work with Momentum Design Lab?

We reached out to about 10 different design companies and went through the process of interviewing them, setting up meetings, and getting proposals. We trusted Mona and felt that she was someone we could have faith in. Their whole team listened well, and that’s a quality we look for in every business relationship. When we met with the team, we felt they showed those qualities. After narrowing down the candidates, Momentum Design Lab was our top choice.

How much have you invested with them?

We’ve spent below $200,000.

What is the status of this engagement?

We started working together in July 2018, and the final wireframes were delivered to us in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback from initial users has been amazing. There have been multiple instances of people referring to the MVP as perfect, unbelievable, and exceptional. After reflecting on the responses we’ve received, we consider the project a success.

How did Momentum Design Lab perform from a project management standpoint?

We experienced some ups and downs, but they started to trust us as time went on. We’ve been in this business for a couple of years, so they took the time to internalize our feedback. We steadily began seeing the product coming to life and that was exciting. Like with any relationship, things were uncertain at times, but we’re happy with the end product. At first, communication took place once every 1–2 days. However, we interacted almost daily by the project’s end. Using Slack made the process as efficient as possible.

What did you find most impressive about them?

We appreciate the way they executed a quality design product. However, the project deliverable was cut short due to delays in progress on wireframes. They overestimated their capabilities in this project initially, which hurt the deliverable. In spite of this, they were forthcoming with communication and collaborated effectively.

Are there any areas they could improve?

They could take additional measures to make sure our feedback responses are written down, understood, and put back into the work. In other words, not missing little details is essential. Occasionally, we had to ask for deliverables repeatedly, but they eventually listened and heard us. Delivery took a bit longer than expected, but we’re happy with the overall experience.

Do you have any advice for future clients of theirs?

Clients thinking about hiring them should trust their process, collaborate often, and keep feedback concise. The key to any relationship is open communication.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Some aspects of the project could’ve been managed more efficiently.
  • 4.5 Quality
    Service & deliverables
    We’re extremely happy with the final deliverable.
  • 4.5 NPS
    Willing to refer

Product Design for Global Supply Chain Platform

“Their design leadership has really allowed us to capture people’s imaginations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

Momentum Design Labs helped reinvent the UI/UX for a major B2B marketing supply chain platform. They identified best practices and currently handle all aspects of design.

The Reviewer
 
11-50 Employees
 
New York, New York
Sal Hakimi
Co-Founder, Tenovos
 
Verified
The Review
Feedback summary: 

Professionalism, experience, and efficiency set Momentum Design Labs apart. Their team is familiar with the industry and understands how to innovate the user experience. Though still in development, the demo version of the project has already shown great promise in terms of pipeline generation.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of Tenovos, which is a global marketing supply chain platform. We serve B2B Fortune 1000 companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We needed some thought leadership to help us reimagine our industry. We’ve acquired a lot of competitors over the years and they all tend to offer the same aesthetics, features, and functionality. We wanted to update our design and user experience to make ourselves stand out.

SOLUTION

What was the scope of their involvement?

They’re heavily involved in the overall design of our platform. We’re still in the early stages, so they’ve helped us identify best practices and they’ve been developing our UI/UX using InVision, Sketch, and Zeplin.

What is the team composition?

Our regular contacts are the VP of client services, our project manager, and a designer. We also occasionally consult with their CEO.

How did you come to work with Momentum Design Lab?

I found them while researching potential partners. The key reason we reached out to them was that they had experience working with large enterprise software providers, including some of the major players in our space. They understand exactly what we do, so we thought they’d be able to meet our needs.

How much have you invested with them?

We’ve spent between $60,000–$70,000 so far.

What is the status of this engagement?

We started working with them in August 2018 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The demo they’ve produced has driven about $15 million in pipeline generation.

How did Momentum Design Lab perform from a project management standpoint?

We’ve appreciated their professionalism and the pacing of their work. We keep track of most of the project details via Basecamp and then host regular video calls.

What did you find most impressive about them?

They understand our challenge and carefully consider how to reimagine a user experience that’s existed for 15, maybe 20 years. Their design leadership has really allowed us to capture people’s imaginations regarding what a true enterprise marketing application should look like.

Are there any areas they could improve?

So far, there aren’t any complaints I can think of. We’re planning to bring in their development resources as well, but we aren’t far enough along for me to comment on that.

5.0
Overall Score They’ve met all of our deadlines and have met every request we gave them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Our first assignment involved a very fast turnaround and they managed it easily.
  • 4.0 Cost
    Value / within estimates
    I wish the cost was cheaper, but the quality is good.
  • 5.0 Quality
    Service & deliverables
    Our whole team’s been impressed with their design and working pace.
  • 5.0 NPS
    Willing to refer

User Engagement Design for Feedback Collection Service

"They were highly responsive and delivered against a tight deadline."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
August 2018
Project summary: 

Momentum Design Lab developed UI/UX designs and strategies to increase user engagement. They worked with proxies for stakeholders to understand customer needs and delivered a proposal in three weeks.

The Reviewer
 
201-500 Employees
 
London, United Kingdom
Terry Lawlor
EVP Product Management, Confirmit
 
Verified
The Review
Feedback summary: 

The team finished on schedule and within the budget. They delivered high-quality ideas while also responding and adjusting to feedback. There were a few ambiguities in project management, but they ultimately produced a quality proposal.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product management for Confirmit. We conduct feedback collection analysis to drive action in areas such as market research, employee engagement, and customer experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We wanted to increase engagement with our feedback collection software by improving our dashboards' UI/UX and addressing customer input. In addition to securing extra bandwidth, our UX specialists were looking for an outsider’s eye to brainstorm ideas that would drive engagement. Because we wanted to use those ideas for a roadmapping session with our stakeholders, we needed a quick turnaround.

SOLUTION

What was the scope of their involvement?

Since we have a lot of experience and understanding of what our customers want, Momentum Design Lab used our internal team of consultants to serve as a proxy for the customer. They came back with strategies to improve user engagement and designs to enhance our software’s UX.

What is the team composition?

Mark (Senior Project Manager, Momentum Design Lab) and Aaron (Principal Design Consultant, Momentum Design Lab) were my primary points of contact.

How did you come to work with Momentum Design Lab?

Our head of UI/UX knew of the team through past experience and recommended them. We approached Momentum Design Lab and were impressed by their responsiveness and quick reaction time.

What is the status of this engagement?

The project lasted three weeks in August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t implemented the team’s ideas yet because we’re using them to inform our next roadmapping session. However, our internal consulting team felt that Momentum Design Lab’s proposal addressed the customer’s needs very well.

How did Momentum Design Lab perform from a project management standpoint?

Mark and the team delivered their final proposal on time and slightly under budget. They performed well and used great tools for sharing and keeping track of the project.

What did you find most impressive about them?

They were highly responsive and delivered against a tight deadline. Aaron was an excellent listener. He came up with ideas, visuals, and designs on par with the leading products in our field. He then incorporated our feedback into the team’s final proposal.

Are there any areas they could improve?

Occasionally, we needed to give them a nudge on the project management side. But, other than that, we were very happy with their work.

Any advice for potential customers?

Definitely take the time to prepare beforehand; know what the project is trying to achieve and who your stakeholders are. However, realize that some of your thoughts will change after engaging with the creative team. They'll come up with ideas that you haven’t thought of yet.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple UX/UI Designs for Insurance Company

"The team has met all deadlines and exceeded our expectations for scheduling."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2018 - Ongoing
Project summary: 

Momentum Design Lab serves as a preferred partner for UX design and JavaScript development projects. Both designers and Ext JS developers augment internal resources and scale as needed.

The Reviewer
 
10,000 + Employees
 
Cincinnati, Ohio
Manger II Technology, Insurance Company
 
Verified
The Review
Feedback summary: 

The team has either met or exceeded expectations for delivering quality results on time. Momentum Design Lab accommodates the time zone difference to provide responsive service. Their efficiency and account management skills create value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the Manager II of technology at a healthcare company. I work within our enterprise, analytics, and insights department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We’ve worked with them on two projects. For the first project, we sought resources to revamp the UX for an internal application. For the most recent one, we needed to contract experienced Sencha Ext JS developers to augment resources for a JavaScript framework project on a tight timeline.

SOLUTION

What was the scope of their involvement?

During the initial project, one of their UX designers worked with myself and our business partners to come up with a new look and feel for one of our internal applications. The designer selected the color theme and then created a style guide we could pass on to developers on subsequent projects.

We had to onboard Momentum Design Lab for the second project—per internal hiring guidelines—and set up a master service agreement. Afterward, we interviewed resources to identify a pool of developers to support development for our current app. Our team selected two Ext JS developers and handed them a list of user stories and concerns. The developers worked hand-in-hand with our team to get up to speed. Finally, we provided the codebase after they finished that stage.

What is the team composition?

For the first project, we worked with a designer, a representative, and David (CEO, Momentum Design Lab). We worked with two Ext JS developers on the second project.

How did you come to work with Momentum Design Lab?

We previously worked with their parent company that had assigned a resource from Momentum Design Lab. When I reached out for the design project, I didn’t know the resource was from that team until I found out they no longer worked for the parent company. I then contacted Momentum Design Lab directly after researching their service offerings. The team felt like a good fit for us.

How much have you invested with them?

We spent around $65,000 on the first project and the second cost just under $200,000.

What is the status of this engagement?

We started working together in March 2018, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Momentum Design Lab came in at our time of need; we made them our preferred partner vendor, which gave us access the team’s considerable experience. For the second project, we wanted to go with a vendor we already knew. To transition from a design project to a coding one with Momentum Design Lab made sense for us. The first project met our needs, and the second project exceeded our expectations.

How did Momentum Design Lab perform from a project management standpoint?

I serve as the project manager as part of the staff augmentation agreement. I determine the project structure, schedule meetings, and scale the team as needed. We communicate daily and even hourly as we approach releases into different environments.

What did you find most impressive about them?

From a management perspective, Momentum Design Lab is fantastic to work with. The team is always available to answer questions, even with the time zone difference. They are helpful in terms of development—particularly evident during the second project—because they ensure we get exactly what we want. The developers have gone above and beyond to deliver on tight deadlines.

Are there any areas they could improve?

The first project had some miscommunication because the resource developed more than we needed. In a few instances, that led us down the wrong path because she didn’t have the technical experience we needed for scripting services. However, the miscommunication may have been our fault for not being clear on our expectations.

Any advice for potential customers?

They did a great job, and I would use them again if another project comes up within my purview. Prospective clients should reach out directly through the team’s online contact form. Their customer-facing employees are great to work with.

5.0
Overall Score They’ve done a great job with account management.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The team has met all deadlines and exceeded our expectations for scheduling.
  • 4.0 Cost
    Value / within estimates
    The quality we’ve received warrants the more expensive prices. Costs are in the upper-middle range compared to other vendors.
  • 5.0 Quality
    Service & deliverables
    We eventually got great results for the first project, which deserves a 4. I rate the second project a 5 because of the skilled resources.
  • 5.0 NPS
    Willing to refer
    I would refer them in a heartbeat.
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
California
ID
C2484536
Date of Formation
Dec 11, 2002
Source
State of California
Last Updated
Feb 22, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
48
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
October 8, 2019