AI-Driven Experience Design, #1 UX Agency 2016-20

GOLD VERIFIED

Silicon Valley Expertise. Global Mindset. See our portfolio below.

Momentum is an award winning Silicon Valley, NYC, Sydney, & London based user experience design & development agency. We serving startups to the Fortune 500. Focus: Research, Strategy, Experience Design, and Development

• Innovation for Enterprise & Consumer web & mobile
• Customer experience design
• Digital transformation

Globally Rated #1 UX Agency on Clutch 2016-2020

Financial Services

Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research, and much more.

Healthcare

Our experience spans from major biotech and insurance clients to startups driving the future of wellness. We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, Payor/Payee Management, Hospital Administration and more.

High Tech & Software Startups

Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. Startups have made up a disproportionate percentage of our customers over the years with our customers’ success rate at over 52% being acquired or going public.

CX/Ad/Marketing Tech

As an agency, we’re already a driving force in the industry creating the personalization and brand engagement mechanics for the some of the biggest names in Customer Experience, Ad & Marketing Technology. Our customers have had successful exits to SalesForce, Microsoft, AppNexus, Oracle, ComScore, and Act-On.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
other locations

Portfolio

Key clients: 

Fiserv, Intuit, EMC, Walmart, Capital Bank, Orange, PwC, SuccessFactors, Wella, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, VMware, Adobe, Anthem, Verizon, Intel, SAP, DBS Bank, AT&T, Twilio, Facebook, Barnes & Noble, Al Jazeera, Chase, MasterCard, Sony, Central1, Scality, FICO, Wells Fargo, Best Buy, Citibank, Palo Alto Networks, NTT, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus 100s of lesser known startups.

Momentum Product Design Reel - 2020

COST MANAGEMENT FOR CLOUD MANAGEMENT Image

COST MANAGEMENT FOR CLOUD MANAGEMENT

We worked with a large SaaS cloud management platform (CMP) company that provided cost and resource performance in multi-cloud environments. The main challenges they faced were anomalies and usability issues in the platform, complex and unpredictable nature of bills and costs, and the market’s ignorance to differentiate between CMP and cloud vendors. To solve for this Momentum performed competitive usability

assessments, facilitated three phases of user research and surveys, and leveraged strategy sessions to drive informed design of the Cost Management experience.

 

The team successfully simplified intricate operational and financial dimensions into an intuitive yet comprehensive design; helping users accurately track and effectively optimize the cost and cloud usage regardless of the users’ analytical experience.

BLOCKCHAIN BASED ON-DEMAND ENTERTAINMENT Image

BLOCKCHAIN BASED ON-DEMAND ENTERTAINMENT

Our client had a mission to help the independent movie makers break free from the traditional studio model. They are building a distribution platform that doubles as a new marketing vehicule. The core vision revolves around social discovery of new interesting content. It emphasize connection between people that share common interests.

 

We came in from the very beginning and helped

shape the vision, the core experience and optimize the user interface. Our design is innovative as we provide new ways to connect and share content like never before.
DIGITAL ASSET MANAGEMENT REDEFINED Image

DIGITAL ASSET MANAGEMENT REDEFINED

The challenge presented to Momentum was to create a seamless and intuitive flow for the user throughout their new beta global creative supply chain product. To quickly grasp the intricacies of the workstreams, displaying insights, alongside understanding their clients requirements asking for a content store and support throughout their campaigns within this DAM product.

We’ve created a new visual

experience that feels fresh, engaging and provides users an enablement for the full management of asset management, campaign deliveries, all in the one place. We’ve also introduced new visualisations such as an interaction through target facets. All in all, we’ve created a new and unique experience for Tenovos to roll out their new exciting release.
A COMPREHENSIVE WELLNESS EXPERIENCE Image

A COMPREHENSIVE WELLNESS EXPERIENCE

Get Real Health® (GRH) combines a world of new information from patients, devices, and apps with existing clinical data to help individuals and healthcare professionals engage and empower each other. By giving providers and patients the information and tools they need to work together, we help our customers meet their ever-changing patient engagement needs.

GRH came to Momentum to revamp the mobile version in preparation

for a critical conference. Using a combination of best practices and creative problem solving, we evaluated the current product, wireframed, and visually designed a clickable prototype, paving the road for success for at the conference.
MULTI-EXCHANGE PLATFORM FOR SMART TRADING Image

MULTI-EXCHANGE PLATFORM FOR SMART TRADING

We worked with a crypto-exchange terminal that provides users an integrated platform with access to over 10 exchanges, 24/7 expert guidance from private brokers, and best cryptocurrency deals on the market.

They came to Momentum to design the retail desktop and mobile experience; capitalizing our ux strategy, research, and design expertise.

 

We created a powerful dashboard

with performance analytics and a traderoom with bots functionality for their platform that differentiated them from other similar offerings. User-centered design principles and a robust visual system ensured swift and assisted task-flows for effective results for the users.
A UNIFIED APPROACH TO SMART HOME AUTOMATION Image

A UNIFIED APPROACH TO SMART HOME AUTOMATION

Our main challenge was to create a user-friendly smart home mobile app that would be used by people within different age ranges and technical capabilities. The application allows for control of the most popular smart-home devices, including lights, switches, door locks, and thermostats. This requires the use of a smart home hub which control groups of devices and makes this app a complex system with many integration

points. To make it robust and easily configurable, we added a smart home marketplace to allow for quick purchases of room-specific devices and chatbot technology for setting up products, automated tasks and getting assistance.
EMAIL DATA APPENDING AND VALIDATION Image

EMAIL DATA APPENDING AND VALIDATION

Since 2001, TowerData has been providing tools for marketers, database analysts and IT professionals that help improve their contact databases by validating email addresses for better deliverability. In addition to that, they also provide email intelligence to improve personalization, and adding email addresses to expand their marketing reach. They also help their users understand more about their customers and turn

that data into actionable email marketing campaigns that increase traffic and revenue. We were very excited to help them redesign their entire application, from ideation, to wireframes and visual design.

We redesigned their website with the vision that they wanted to stand out from the vast majority of competitors in the email marketing space.

 



ON THE GO MOBILE ENTERPRISE LEARNING Image

ON THE GO MOBILE ENTERPRISE LEARNING

After successfully redesigning their SumTotal product offering, Skillsoft re-engaged us to reimagine their upcoming learning platform. Taking cues from our work in the consumer space, we focused on a machine learning approach which allowed us to create dynamic, content hubs personalized to each individual user. 

The platform uses assessments, proficiencies, goals, past behaviors, and and history to

create a dynamic and personalized learning and discovery experience. Every aspect from display of content to search is fully personalized and adaptive.

In addition to the core learning platform we designed a full set of administration and analytics used by their customers to understand usage, performance and create offerings and plans.

 

TALENT SUCCESS OPTIMISATION Image

TALENT SUCCESS OPTIMISATION

Through discovery and design, we worked with a major talent management software provider to optimize the user experience of their software applications suite.

We worked on the development of a strategy and vision concepts for their digital platform, offering assessment tools and interactive dashboards to help clients understand the real time impact of their people initiatives. The tool uncovered areas of opportunity

as well as found and utilise people in a context most suitable for their success to their business.

Momentum spent the first 4 weeks understanding the customer; the environment, the product, the users and their touchpoints of the current service. This then gives a better grounded approach into designing the right solution to fit the needs and direction of the business.
REDESIGNING COMMERCIAL BANKING WITH BACKBASE Image

REDESIGNING COMMERCIAL BANKING WITH BACKBASE

We worked with a major Credit Union to redesign their Commercial Banking platform that serves the largest credit unions in Canada.

The banking system had the cutting edge features in place for their customers but they were lacking in bring their UI and UX to current standards. With Momentum’s experience they wanted the features and the user experience to work seamlessly for their customers. Using

Backbase as a deployer of these features Momentum was able to redesign a white label solution with the best Banking UX practices to their 100+ customers in Canada.
ANALYZING AND REINVENTING RETIREMENT SAVINGS Image

ANALYZING AND REINVENTING RETIREMENT SAVINGS

We worked with a highly regarded fintech company known for its leadership and innovation in financial services technology and services, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing.

 

Momentum was tasked to conduct a heuristic evaluation and expert analysis of their Retirement Illustrator application and

delivered a robust documentation that covered different areas of issues and recommendations. After the heuristic, we had four days to build a narrative through a wireframe prototype that shows the kin
DISRUPTING THE GLOBAL TELECOM ECOSYSTEM Image

DISRUPTING THE GLOBAL TELECOM ECOSYSTEM

The Sphere is a revolutionary B2B ecosystem for the telecom industry, built on proprietary and patented blockchain technology, data analytics, and advanced algorithms.  

The Sphere founder came to us to help turn an idea into a reality.  The platform was designed to address current problems with the telecom industry: flat revenue, fraud, delinquent payments, rebuilding trust with current suppliers and

providers.  The platform will eventually help streamline business processes, thus reducing operating costs and maximizing profits.  

 

The design team worked directly with the founder and product owner to design the MVP.  The finished product resulted in a smart design that has generated significant industry buzz.

The Sphere won Best Cloud Innovation at the

Global Carrier Awards 2018

 

Reviews

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UI/UX Design for Large Consulting Company

“They’re masters of their trade.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. - June 2020
Project summary: 

Momentum designed a digital experience to help clients better understand their data. They did user testing and led an iterative design process, ultimately delivering clickable prototypes and a style guide.

The Reviewer
 
10,001+ Employees
 
Mclean, Virginia
Kelly Miller Smith
Principal, Deloitte
 
Verified
The Review
Feedback summary: 

Momentum excelled at translating the client's vague idea into a compelling and user-oriented design that has garnered positive feedback from end-clients. The team effectively understood and delivered on the firm’s objectives. They demonstrated strong project management capabilities.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a principal at a consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We were trying to create a digital experience for our clients, through which they could make better sense of the data they receive on an ongoing basis. We wanted a very user-oriented asset, and we needed momentum to help out with that.

SOLUTION

What was the scope of their involvement?

Momentum went through a discovery process to really understand our business, how we work with our clients, and what the interface is. We also did a 3–4-day workshop to explore and gain a better understanding of what outcomes we were trying to achieve. Momentum also met with some of our clients to do testing with real users.

Then, they went through an iterative and agile design process. They produced different wireframes, and we provided feedback. From the wireframes, they built clickable prototypes and the style guide.

What is the team composition?

In total, I worked with about five people, including a project manager, the CEO, and three designers.

How did you come to work with Momentum Design Lab?

I actually used Clutch to find them. I didn’t find that there were a lot of good resources to find good reviews of design firms. Then, I learned my firm had already done some work with them.

What is the status of this engagement?

Our work together began in February 2020, and we did a 3–4-month project. We just re-engaged them for another project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve done many different demos and presentations, and all of our clients love the design work that Momentum did. Their work is very compelling and seems to really resonate. We also got really good feedback from clients who did user-testing.

How did Momentum Design Lab perform from a project management standpoint?

I thought they were excellent. We communicated 3–4 times a week during the project. They used an agile user story management tool.

What did you find most impressive about them?

I think they were just really effective at understanding exactly what we were trying to achieve. They took a somewhat ambiguous vision and translated it into a real working prototype.

Are there any areas they could improve?

They could understand the federal market more.

Any advice for potential customers?

Articulate your vision of what you’re trying to achieve, and they’ll be able to take it from there.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They weren’t cheap, but we got a good ROI at the time.
  • 5.0 Quality
    Service & deliverables
    They’re masters of their trade.
  • 5.0 NPS
    Willing to refer
    I’m very likely to refer them.

UI/UX Design for Computer Software Company

“The most impressive aspect was the level of rigor we were able to go through together.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2019 - Mar. 2020
Project summary: 

Momentum Design Labs designed UX/UI two products. They conducted an extensive discovery phase in order to create a unified value proposition and develop a UX/UI strategy.

The Reviewer
 
51-200 Employees
 
Altrincham, United Kingdom
Craig Barron
UX Product Manager, Matillion
 
Verified
The Review
Feedback summary: 

The project was a success. Based on Momentum Design Labs’ strategy, the company made several great hires, improved their UI, and implemented new user research strategies. The team was thoughtful about that strategy they created. On top of that, they communicated daily and managed the project well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the UX Product Manager for Matillion. We’re a native data platform for data integration in the cloud and data transformation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Labs?

We brought them in to support  the growth and trajectory of UX. We tried to unify our value proposition as we launched a new product alongside our existing flagship product. We also created a plan for our sets of products and how to use them all together to create a user-focused journey.

SOLUTION

What was the scope of their involvement?

We broke the project into the discovery phase and the design phase, and we approached them as two-week sprints. We did  a fairly robust set of research activities. We spoke to a lot of people internally to understand where the opportunities were, where the problems were, how we can help, and how we can apply that to our business. Then we outlined what the goals for our company were with these two products.  Then we uncovered who the users of the product was going to be. Then we started looking at the user journey.

During the design phase, we pivoted somewhat, and focused on a future project launch. We achieved a block frame and then brought in the fidelity of those designs through some wireframes, into prototypes, and into high-fidelity UI work, accompanied by the UI library. That was one of the first things our developers got their hands on and started working on the frontend.

The project was about how we could bring the products together to form a unified value proposition

What is the team composition?

There were three people all together. There was a principle UX designer, a mid-range UX designer, and a lead on the project.

How did you come to work with Momentum Design Labs?

When I joined the company, they were already speaking with Momentum Design Digital. I just needed to qualify them and figure out if they would be valuable or not. The answer was obviously yes.

How much have you invested with them?

It was between $100,000–$200,000.

What is the status of this engagement?

The project lasted from September 2019– March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One of the things that helped us most was devising the UX strategy, which included a hiring plan. We executed on that, and brought in some really great talent to the business based on their vision. They certainly helped bring up the quality of the UI. We also started to introduce different user research techniques that we hadn’t seen before, and now they’re a regular part of our process.

Finally, we’ve created a design culture, which would have been difficult to cultivate on my own. It’s much easier to have people of the same mindset inspire a new approach to product development.

How did Momentum Design Labs perform from a project management standpoint?

They handled project management very well. I communicated with them on a daily basis. There have been very, very few instances when it wasn’t exactly what we desired. They were always able to remedy issues, and they put a solution in place.

What did you find most impressive about them?

The delivery of the final vision concept was the most impactful. To see all the insight and research we’ve put together, came together to create the fabricated piece of UI. It was our vision of the future.

The most impressive aspect was the level of rigor we were able to go through together. The thoughtfulness and the strategic implementation of UI/UX really stood out.

Are there any areas they could improve?

That’s tough because we were all cooperating throughout the experience, and it’s on my shoulders as a manager as well, but we could have gotten closer to the users to gather more insight before doing anything.

Do you have any advice for potential customers?

It’s important when creating the brief that many assumptions have been made. Draw more attention to those assumptions on your own side of things. Then you can iron those things out before they’re set in stone.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Research & Design for Crypto Trading Platform

“They provided what was asked of them, and even more, in a timely fashion.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. - Dec. 2019
Project summary: 

Momentum Design Lab designed a crypto trading platform for a VC firm. After conducting industry research and user interviews, they did UI/UX design. Deliverables included both low- and high-fidelity wireframes.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Senior Associate, VC Firm
 
Verified
The Review
Feedback summary: 

Momentum Design Lab delivered high-quality work that internal stakeholders are happy with. Despite the project’s complexity, they quickly familiarized themselves with the industry and met all time and budget constraints. The team communicated well and facilitated a close collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior associate at a venture capital firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We wanted to create a crypto trading platform and needed someone to help us with design. There are other trading terminals out there, and what we’ve seen so far is that none of them have a very good, user-friendly experience. We hoped that having a better UI and UX experience in our platform would be the differentiating factor for us.

SOLUTION

What was the scope of their involvement?

We worked with Momentum Design Lab to design the main pages of the terminal. They researched the industry and familiarized themselves with the supposed product we were building. We had about 10 interviews with potential users. We outlined what we needed done and what we were working on. 

There were a couple of phases after that. First, we did the black and white wireframes, which was low-fidelity work. Once we reviewed and approved those, we moved onto colored, high-fidelity wireframes. Then, we worked on UI. They provided us with all of the wireframes, user interviews, and insights from the engagement.

What is the team composition?

Jazmin (Director of Strategy & Client Services) was the project coordinator. She was our daily liaison. We had one senior designer and one junior designer. We spoke with the CEO at the beginning and in the middle of the project.

How did you come to work with Momentum Design Lab?

They were introduced to me by our founder, who somehow knew of their work. I don’t believe we looked at any other companies.

How much have you invested with them?

My company spent $120,000.

What is the status of this engagement?

We worked together from September–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The impact of what they’ve done is yet to be measured. We were happy with their work. We liked the UI and UX.

How did Momentum Design Lab perform from a project management standpoint?

Project management was good. We worked pretty closely during both phases. We had calls at least 2–3 times a week. Communication was good, despite the time difference. They met timelines. It went really smoothly.

What did you find most impressive about them?

They delivered quality work. The designer working with us wasn’t initially very familiar with our industry, but he got himself familiarized pretty deeply. The quality of work that he gave us will speak for itself.

Are there any areas they could improve?

No, there were no areas for improvement.

Do you have any advice for potential customers?

The project management is a two-way street. To have the project completed successfully, I recommend having someone from your side who can commit substantial time to the project. They will need to do things, but the quality and the timelines being met will also depend on your team as well. We didn’t have any problems on their side.

5.0
Overall Score Even though we’ve completed the project, we still communicate with them. They’re interested in what the outcome will be.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It was a pretty complicated project, and it could have dragged twice as long, but we were able to complete it on time and in budget.
  • 5.0 Cost
    Value / within estimates
    We got what we paid for.
  • 5.0 Quality
    Service & deliverables
    They provided what was asked of them, and even more, in a timely fashion. We were pretty satisfied with the results.
  • 5.0 NPS
    Willing to refer

UI/UX Design for Financial Modeling Company

"Momentum Design Labs has changed our software for the better."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. - Apr. 2019
Project summary: 

Momentum Design Labs designed the UI/UX for a financial forecast platform. After leading detailed competitive analyses, they built wireframes for the information architecture and user flows.

The Reviewer
 
1-10 Employees
 
San Francisco, California
CEO, OnPlan
 
Verified
The Review
Feedback summary: 

The platform received positive feedback from customers and internal stakeholders for its intuitive flows and professional appearance. Momentum Design Labs delivered high-quality UI/UX design work through a methodical process. Their knack for problem-solving stood out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of OnPlan, a financial forecasting platform. We help companies generate budgets and financial plans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Labs?

We had built an initial UI/UX for our product in-house, but it wasn’t flexible enough to meet the needs of our clients. It also needed an information architecture and fairly complex user interactions and workflows.

SOLUTION

What was the scope of their involvement?

Momentum Design Labs started with a robust and involved discovery process. We looked at a number of comparable platforms and broke the interactions from sign-up flow to the onboarding process. We analyzed what we liked about those products’ elements — their grids, data integrations, permissions, etc. — and did a lot of competitive analyses.

Momentum Design Labs had some extensive interviews with our customers to understand what they liked about our software. They also conducted a number of in-depth interviews with me to better understand what we wanted to accomplish.

We started with the heart and soul of the project, which was our grid interface. We broke the project up into 35 pieces. For each piece, once we were comfortable with the wireframes, they put the design finishing touches on.

What is the team composition?

Momentum Design Labs assigned me a number of resources for design, project management, UI. It was a combination of four junior and senior resources.

How did you come to work with Momentum Design Labs?

I’d worked with them previously.

How much have you invested with them?

We spent between $200,000–$1 million.

What is the status of this engagement?

The project ran from January until April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My most recent customer was in awe of the new platform. It does a great job serving its key functionality and making complex interactions more intuitive. Momentum Design Labs has changed our software for the better.

How did Momentum Design Labs perform from a project management standpoint?

We had calls once or twice a week, and they showed us their progress weekly. They shared InVision wireframes, and we’d describe what was working and what we needed to iterate on. They had a clear weekly tracker of what hours we have, what we’ve used, and what’s left to do. They updated it every week.

What did you find most impressive about them?

Momentum Design Labs distilled the complexity of a broad product and turned thorny interactions into elegant, sophisticated workflows. It required a lot of intellectual, conceptual problem-solving and getting up to speed on the unique nature of our business quickly, 

Are there any areas they could improve?

No, I was super happy.

Any advice for potential customers?

Line up your hardest problems and most difficult interactions beforehand so they get handled first, not last.

5.0
Overall Score The team they assembled was a perfect match for us in industry knowledge and experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were perfect. We were on time and within budget and got more done that I expected we could do.
  • 5.0 Cost
    Value / within estimates
    They transformed our software into a top-tier offering. We can’t put on a value on that.
  • 5.0 Quality
    Service & deliverables
    They provided us with a word-class user interface, workflows, and interactions.
  • 5.0 NPS
    Willing to refer
    They’re the only firm I recommend to people who ask, based on my two previous projects with them.

UI/UX Software Redesign for Energy Company

"They try to make sure they fully understand what we want, and clients should take full advantage of that."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2019
Project summary: 

Momentum Design Lab provided UI/UX design services. They built a user-friendly dashboard for a new product entering the market that integrated metrics, data, and measurements.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
CEO, Energy Company
 
Verified
The Review
Feedback summary: 

Momentum Design Lab created a high-quality, professional UX that has received very good feedback. Their team explained all the details and were transparent on costs. Friendly and approachable, the project was successful and was managed effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a well-funded startup providing solutions to renewable energy companies. Specifically, we’ve developed a product in the UK whereby we provide data centers to wind farms. It’s only used when those farms have energy to spare and want to sell it. We pair them up with end-users of those computing resources. There’s a lot of hard engineering involved in doing this. We wanted what was essentially a computing product to look and feel like an easy-to-use power solution for utility companies, which generally don’t want to get involved in the world of computing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

Our solution involves providing an easy to use and easy to understand dashboard. We utilized Momentum to build this.

SOLUTION

What was the scope of their involvement?

This wasn’t a standard UX job. I had some very strong views on it, and I understand UX very well. I engaged them in a very light version of the UX process. They wouldn’t be meeting any customers, as this was a brand-new product that didn’t exist in the market yet, and the underlying software was quite complex, with a lot of metrics, measurements, and financial data that would be presented to the client, based on the service we were providing.

We wanted to build something that was easy to understand and had a sophisticated look, like something Apple would make rather than a one-year-old company.

What is the team composition?

They had a team of designers based in the same office as us.

How did you come to work with Momentum Design Lab?

Since they were our office neighbors, I asked one of their members how he’d go about the frontend aspect of what we were doing. It made sense to get the point of view of a neighbor, and we just got to talking. I liked their philosophy and approach to design. This was quite early on, but I knew there’d be some design in the pipelines at a later stage, so I kept them in mind. I got on well with them as people, and liked how they thought. I really wasn’t sure if the UX project we had in mind was large enough in scale for them, but we had a good fit and they gave us quite a bit of advice without us having signed a contract or paid for it.

The trust built from there. They made it clear that a lot of time is invested in the discovery phase, especially for UX projects, and we’d be paying for that. It would be difficult to know how good the output would be, especially if we had strong views on the quality to expect. That was a particularly big risk for us in the start. It became comfortable to work with them. They had thick skin and understood how to take criticism. They were never short on ideas, and we could tell that they went home at night thinking about what was next. They also had strong views on design as a field, and where it was going. They were passionate about it and kept up with the latest trends. It was very easy to trust their opinion in an area I wasn’t an expert on, which was very important to me.

How much have you invested with them?

We spent £25,000 ($32,240 USD) on that project. That was a lot of money for our company at that stage, but we will be working with them on a bigger engagement in January 2020, knowing that we’ve covered some things already.

What is the status of this engagement?

It was a three-week project that was completed in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Some of my investors keep a close eye on stuff, but a lot of the work done by Momentum wasn’t for wide distribution. We show it off to some of the largest utility company clients in the UK. They’ve generally been wowed by the high fidelity of this interface. It’s pretty much exactly what I wanted it to be. We’re a startup with a product that looks like something Apple or Tesla would’ve made, and that’s pretty much the reaction we’ve gotten.

How did Momentum Design Lab perform from a project management standpoint?

They’re very good at staying in front of us. We paid them by the hour, but we had a work schedule. They did a good job of keeping transparency on costs and whether we were in line with budgets. Their team was very good about explaining to us what we needed to bring to the table to make sure the project stayed on track and expectations were met.

What did you find most impressive about them?

The designer was top-notch in terms of talent. Beyond that, I got to know some of the other people on the team, who weren’t directly involved in the project. They were just very friendly and easy to interact with. The personal relationship was very important to me, as well as being able to talk freely and critique, and to know that the business side of things was being taken care of.

Are there any areas they could improve?

Not that I can think of. I’ll definitely be working with them again, hopefully in January 2020.

I know that London is a satellite office for them, and they made an extra effort to build it. They’re doing a great job, and I have no critiques, really.

Do you have any advice for future clients of theirs?

Clients should be upfront about expectations. Momentum is very good at managing expectations and will deliver what you want, but you need to communicate that well. One of the good things about them is giving us back what they think we’ve articulated. They try to make sure they fully understand what we want, and clients should take full advantage of that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    This was an aggressive project. We produced more than what I or they would’ve expected in those three weeks.
  • 5.0 Cost
    Value / within estimates
    It’s difficult to say, since this was my first engagement with a UX agency. We’re definitely going to make more than what we spent on it, in terms of return.
  • 5.0 Quality
    Service & deliverables
    I had very high output expectations, and they knew that and excelled.
  • 5.0 NPS
    Willing to refer

UI/UX Redesign for Accommodation Company

“They’re an intuitive team that took the time to understand our business.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May - Sept. 2019
Project summary: 

Momentum Design Labs created several iterations of UI/UX designs for a new digital platform. Before starting their design work, they conducted an investigative discovery phase to gain company insights.

The Reviewer
 
11- 50 Employees
 
Miami, Florida
Todd Butler
CTO, niido
 
Verified
The Review
Feedback summary: 

Impressing the internal team with the high quality of their product designs, they delivered their work according to expectations. They added value by offering up their industry insights when needed, showcasing their knowledge of client needs. Their project managers were particularly experienced.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and one of the founding partners of niido. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Labs?

We created a product that’s the first mover in the space. Once we realized this is something worth licensing, we wanted to make the product visible and marketable through UI/UX.

SOLUTION

What was the scope of their involvement?

It was a long, iterative process. We collaborated over the phone and in-person for an information gathering and investigative project phase. They flew to our offices to discuss the scope and breadth of our product with our leadership team and product operators. From there, they went to the drawing board to create the designs. 

What is the team composition?

There were about five people on their team, including a salesperson,  project manager, lead designer, and several other professionals in the background.

How did you come to work with Momentum Design Labs?

We considered several companies, starting our search organically online. Looking at vendor offerings and portfolios, we narrowed our selection down to Momentum Design Labs and one other company. We opted for them because of their work experience and style aligned with what we wanted. 

How much have you invested with them?

In total, we spent about $330,000.

What is the status of this engagement?

The project spanned from May–September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The UI/UX designs and functionality recommendations were absolutely phenomenal. We haven’t implemented them yet because we need to program and restructure the app before it can be launched. However, just from a surface level, we know for a fact that they did great work. 

How did Momentum Design Labs perform from a project management standpoint?

They were definitely seasoned project managers, following a very precise timeline and workflow. We spoke with them about progress about three times each week.

What did you find most impressive about them?

Their diligence and hard work were appreciated. Even when we didn’t give them specific directions, they were able to extrapolate what we needed. They’re an intuitive team that took the time to understand our business.

Are there any areas they could improve?

The handoff between the sales team and the project team wasn’t as clear as it could’ve been. Some of what we wanted from them wasn’t shown in the final scope of the work, which was partially a mistake on our end. There were a few things we had to tack onto the end of the project, but I don’t blame them fully for it.

Do you have any advice for potential customers?

Make sure that the project scope contains everything you discussed on the sales call before signing off. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were diligent and followed up on meetings immediately.
  • 4.0 Cost
    Value / within estimates
    They’re expensive, but offer great quality.
  • 5.0 Quality
    Service & deliverables
    They delivered as expected, staying on schedule and communicating.
  • 5.0 NPS
    Willing to refer
    I would recommend them for sure.

UX/UI Design for Data Management Company

“They deliver quality results with professionalism.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - Sept. 2019
Project summary: 

Momentum Design Lab led a UI/UX overhaul for a data management company’s main platform. They integrated features and functionalities, including new APIs and updated search capabilities.

The Reviewer
 
201- 500 Employees
 
Redwood Shores, California
Mona Rakibe
Director of Product Management, Reltio
 
Verified
The Review
Feedback summary: 

The team impressed the internal staff with their bold, daring design suggestions that resulted in highly positive results. Despite the complex scope and requirements, they managed to deliver the final UI/UX on time and within the given budget. Their focus on communication drove the project forward.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product management at Reltio. We operate a data management platform for handling customer data. Our team has been operating in the space for about six years. We’re a fast-growing startup and have received recognition for that.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

Our UI/UX had not been upgraded in about six years. The technology it’s built on does not have much adoption anymore and is relatively outdated. We wanted to modernize our UX.

SOLUTION

What was the scope of their involvement?

When we first implemented our UI/UX, it was cutting-edge. However, six years later, the technology was out of date. We wanted the new experience to be much more sophisticated, making use of machine learning and modern APIs. It was also important that their work didn’t stop current operations on the platform. 

We wanted it to have a low impact on the platform’s current functionality. After our initial meetings where they provided pricing and a contract, they worked to provide a solution that met those needs. 

What is the team composition?

There were two people assigned to the project: one designer and one project manager. 

How did you come to work with Momentum Design Lab?

I was specifically looking for local partners that would require little coaching to understand our complicated project. I’d worked with Momentum Design Lab before, so I reached out. In our discussions, they gave us confidence in their abilities to do that.

They had industry experience that could add value to us. Their team offered strategic input on improving experiences, instead of merely offering upgrades and new features. They cared about user behavior. 

How much have you invested with them?

We’ve likely invested about $60,000 in their services.

What is the status of this engagement?

The project lasted from March–September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They weren’t afraid to make some radical design recommendations that would stray away from our current approach during their presentation to staff and leadership. Their suggestions promised high impact and value for our company. That resonated well with our leadership team. 

For instance, in their work, they improved our search experience, which allows users to locate data on the platform. It seemed like a simple, primary aspect to the site, but they didn’t hesitate to revamp and elevate that UX. 

How did Momentum Design Lab perform from a project management standpoint?

I never had to worry about managing the project myself. Our account manager handled setting up meetings, following up, and all aspects of communication. All I needed to focus on were the requirements. We had meetings every 2–3 days and were constantly in touch through Basecamp and Slack. In-person, we met 7–8 times in total. Many of those meetings were at their office for design workshops.

What did you find most impressive about them?

They deliver quality results with professionalism. Their team is always staying honest, hitting their targets, and meeting expectations.

Are there any areas they could improve?

I was pretty satisfied, so I don’t have anything to critique. We would hire them again.

Do you have any advice for potential customers?

Prepare for your first engagement with them. If you have your ducks in a row, they’ll be able to do critical work without delays. In our case, we did the research and they handled implementation. That worked well.

5.0
Overall Score I was really satisfied.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We were never delayed.
  • 4.0 Cost
    Value / within estimates
    We could always save money, but they provide good value.
  • 5.0 Quality
    Service & deliverables
    They offer really good quality.
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them.

UI/UX Design & Research for HR Company

“They were very flexible in incorporating what we wanted into the project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - Aug. 2019
Project summary: 

Momentum Design Lab assisted with the frontend design of an existing product, which led to their development of a new product for an HR services platform. They also focused on data visualization.

The Reviewer
 
1,000 - 5,000 Employees
 
Thames, England
Product Management Director, HR Company
 
Verified
The Review
Feedback summary: 

In their early stages, both the new product and designs have received positive reactions internally. Presenting on their work and tracking their own progress, the team cultivated an environment promoting open communication. They worked collaboratively, adjusting their work to feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the product director at an HR solutions company specializing in people insights as well as professional, training, and management services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

Initially, we brought them on to help us redesign an existing product based on user feedback. But, that grew into the articulation of a new product ecosystem. They helped us create a completely new product.

SOLUTION

What was the scope of their involvement?

At the beginning of the project, they presented us with a framework that gave us a glimpse of their typical process. We followed that, tailoring it completely to fit our needs. They designed, developed, and worked on data visualization for the redesign of one of our products. That was the original scope of the work. 

However, they ended up leading us through the entire development of a new product that is now one of our main selling points. They delivered a vision, promotional video, and landing page for the new solution.

What is the team composition?

In total, I worked with four of their teammates: two designers, a project manager, and a visual designer. For most of the project, however, I engaged with a core group of three.

How did you come to work with Momentum Design Lab?

I wasn’t directly involved in the selection of the team—that was handled by our UI/UX team. They created an inial split scheme that came down to two different agencies, and Momentum Design Lab came out on top.

How much have you invested with them?

It cost about $600,000 in total.

What is the status of this engagement?

The project lasted from February–August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a little early still, but they’ve greatly benefitted our businesses. The product designs are still being implemented, but the internal feedback on the prototype has been very positive. In terms of the new product, early reactions to their deliverables from both customers and the internal team have been incredibly positive.

How did Momentum Design Lab perform from a project management standpoint?

I couldn’t have asked for a better project manager. They were so on top of tasks, making sure everything was going according to schedule. The team was super organized. We had daily standups and weekly in-depth meetings with them. 

What did you find most impressive about them?

They were very flexible in incorporating what we wanted into the project. For instance, we didn’t want to put personas at the forefront of our work. Instead, we wanted to focus on the jobs to be done with the product. They were quick with researching this change in execution, capturing it in the final deliverable using the language we wanted.

Overall, the effort was very collaborative. We worked in partnership with their very creative team to push our concepts to the next level. Our team gained a lot more from the partnership than expected. They were instrumental in the new product vision, clearly understanding our business and value add, translating them into strong product design.

Are there any areas they could improve?

Not really, I was happy with their services.

Do you have any advice for potential customers?

Engage with them as if they were an extension of your team. That allows for your relationship to build.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The PM made sure we never missed a deadline.
  • 5.0 Cost
    Value / within estimates
    The value of their services has been very high.
  • 5.0 Quality
    Service & deliverables
    Our stakeholders are happy. They exceeded expectations.
  • 5.0 NPS
    Willing to refer
    I would recommend them for sure.

Frontend UX Design for Web Application Suite

“They offered a fresh perspective to guide our project.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2018 - Ongoing
Project summary: 

Momentum Design Lab is in the process of developing the UI/UX for the frontend of an integrated software product suite for a radiology industry solution. They used InVision and Zeplin to produce their work.

The Reviewer
 
10,000+ Employees
 
Pittsburgh, Pennsylvania
J. Campbell
Director of Global Strategy for Software, Healthcare Firm
 
Verified
The Review
Feedback summary: 

Despite being in the prerelease phase, internal and external feedback on the designs has been positive. The technical skills and expertise the team has dedicated to the work has saved the client valuable time. Emphatic and detail-oriented, they effectively aligned their designs with overall goals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of global strategy for software at a large healthcare firm, focusing specifically on the radiology part of our pharmaceutical division.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We brought on Momentum Design Lab to build the UX for a new set of software products we’re releasing into the market.

SOLUTION

What was the scope of their involvement?

Radiology is a $1.4 billion global industry, so we needed to get the UX  and front-end right. They’re in the building phase of developing a software program consisting of three interconnected products that provide net new workflows. 

Our work began with a discovery phase that was designed to bring them up to speed on our space, workflows, and audience. We did research together to ensure we were capturing the correct language and intent of the product suite. Much of it was meant to bring them up to speed, but they 

Then, we transitioned into the UI/UX work. Using InVision and Zeplin, they’ve been worked this entire year on delivering screens that integrate the various part of the suite correctly. Once complete, each component will have a different user focus and profile. Their work is critical in creating a clean, efficient, manageable design for users.

What is the team composition?

Throughout our work, we’ve had a four-person core team including a lead designer, project manager, and other senior leadership. Depending on our resource needs, the team has been as large as six.

How did you come to work with Momentum Design Lab?

Several years ago, we were looking for software development work through a contracting app. When spoke with Momentum Design Labs, we were very pleased with their design work. After collaborating with them, we felt confident that they were stronger than the other candidates we interviewed. 

How much have you invested with them?

So far, we’ve spent about $500,000.

What is the status of this engagement?

Our formal project kickoff was in August 2018, and we are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re meaningfully impacted by the amount of time they saved us on the development end. They’ve been able to significantly reduce our burden and positively benefit the company. Also, even in the pre-release phase, our internal and external feedback has been far better than expected. 

I’m always recommending them because of the great work they’ve done, especially given our unique workflow and product area. They quickly came up to speed, asking incredibly intelligent questions that validated their thorough understanding of our space. 

How did Momentum Design Lab perform from a project management standpoint?

They go to every level of detail necessary for success. The reports they turn in are both accurate and timely. While it took us a while to get into a rhythm, communication has been wonderful overall.

What did you find most impressive about them?

They offered a fresh perspective to guide our project. In a large organization, we sometimes have a tendency to stick with the same suppliers who often offer similar ideas. We wanted a new perspective, and Momentum Design Lab delivered. In many ways, they’ve surpassed my expectations for work quality.

Are there any areas they could improve?

I can’t think of anything worth noting. It takes time to become familiar with a new partner in any situation, and we were able to be successful in that.

Do you have any advice for potential customers?

Engage them in the beginning, being clear about what you need from them.

5.0
Overall Score Our partnership is enjoyable, and they always find ways to deliver high-quality products.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They weren’t the cheapest option, but the quality was high.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We’ve already recommended them.

UI/UX Design for Oil & Gas Software Company

“It’s a great final product, but it took a lot longer and cost more than expected.”

Quality: 
5.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
3.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Jan. 2019
Project summary: 

After assessing the previous interface and conducting user research, Momentum Design Lab created a revamped UX/UI design for a complex gas and oil software. Their designs are currently being implemented.

The Reviewer
 
1-10 Employees
 
Santa Clara, California
CEO, Software Company
 
Verified
The Review
Feedback summary: 

Momentum Design Lab provided top-notch frontend designs that are both professional and easy to navigate. While their quality of work is phenomenal, they severely miscalculated the scope, resulting in two additional statements of work. They went far over budget and past initial time estimates.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a company that provides software for the oil and gas industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We had initially made the original UI for our software on the cheap, so we approached Momentum Design Lab to make a modern interface that was better looking and easier to use. It’s a pretty large, complicated software solution with a lot of moving parts, so they needed to create a design that could accommodate that.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab first did some background research by interviewing our current users and assessing the existing user interface. From that, they generated user profiles, detailing how a user might feel as they went through the software. They then essentially just made all of the wireframes. Since Momentum Design Lab is strictly a design firm, we’re currently having another company build out and implement their work.

What is the team composition? 

There were primarily three contacts: Neil (Delivery Lead, Momentum Design Lab), Kevin (UX Director, Momentum Design Lab), and Fernando (UX/UI Designer, Momentum Design Lab).

How did you come to work with Momentum Design Lab?

I found them on Clutch, liked what I saw on their website, and talked to several different companies before making a decision. 

How much have you invested with them?

We spent around $150,000.

What is the status of this engagement?

Their work lasted from September 2018–January 2019, though we had to extend the project from its original estimate twice.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was critically important for our product to have a good user interface that is accessible and easy to navigate. Momentum Design Lab largely accomplished those goals and did a really nice job. It’s an excellent design. Despite the complexities of our product, they were able to manage all of the challenges and came up with an elegant, good-looking interface. 

Having said that, the project took substantially longer and cost far more money than they initially quoted. It wasn’t even close. After the first phase, they ran out of budget, and the designs weren’t even a third of the way finished.

How did Momentum Design Lab perform from a project management standpoint?

They struggled on project management. Kevin and Fernando are good designers and did a great job with the actual output. They were communicative and gathered a lot of feedback as we went through the process, often interacting several times a week.

However, the initial quotes weren’t anywhere close to the final cost and timeline, and the project just wasn’t well-tracked. We expected the final delivery at a certain date, but when we got within a week or two from the deadline, they told us that they would need more time.

Since we needed the UI done, we agreed to do a second statement of work with a new budget and timeframe, but they even ran out of that. We winded up doing a third statement of work, which was pretty complicated, so there might have been some scope creep. But the initial statement of work was woefully too small.

What did you find most impressive about them?

The actual quality of work is really good. They took a lot of complicated pieces in our software and integrated it into a professional, well-organized, and easy-to-navigate design. 

Are there any areas they could improve?

Momentum Design Lab should have had a more realistic timeline and budget at the onset. This wasn’t a scope creep situation; rather, they knew what was needed, but the initial estimates were way off.

Part of the issue was that they burned up a lot of the first budget focusing on user mapping and general research. Although I had a pretty clear idea of what I wanted to do, I could see how this was important. It would help them understand what they needed to do and what the user setting was. But they didn’t have enough budget left over to actually execute on the designs.

Ultimately, by the third statement of work, Fernando went into a long period of doing most of the wireframing.

3.5
Overall Score It’s a great final product, but it took a lot longer and cost more than expected.
  • 3.0 Scheduling
    ON TIME / DEADLINES
    They did a good job of week-to-week communication, but the overall project was not well scoped at the outset.
  • 4.0 Cost
    Value / within estimates
    This was pretty expensive, but the UI was important to us, so it was worth paying the price.
  • 5.0 Quality
    Service & deliverables
    This was a challenging project, and they delivered an excellent, high-quality design.
  • 3.0 NPS
    Willing to refer
    The project timeline and budget was substantially off track.
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Tomcoh Commerce, Inc.
Status
Active
Jurisdiction of Formation
California
Id
C2484536
Date of Formation
Dec 11, 2002
Source
State of California
Last updated
Feb 22, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
54
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
September 23, 2020