Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
It isn’t extremely quantitative, but consistently, users and customers have seen a clear difference between what we showed them before and their overall experience after Momentum worked on the project.
Post-Momentum, it was a lot more intuitive, as people said, "I think I understand what this app can do.”
How did Momentum perform from a project management standpoint?
They were top-notch. When the project kicked off, I was overseas working with another group, so a lot of this was done remotely. Between the process and tools they adopted, we didn’t miss a beat. We had very clear communications on a daily/nightly basis (including weekends) with updates on what was achieved. The first couple of weeks was a weekly drop, and then after that, it was daily tweaks and updates of what they were working on.
It was fairly low-touch: the project manager would report back saying two things that I thought were very useful. He'd tell me how things were going on a daily basis, and how we were doing against the budget we had set. I thought that was super useful because, at the month mark, we saw that we had 30% of it left, and I wanted them to do a few more things. I don't think I even needed to get on the call because I knew exactly where they were just between the tools they used and the daily updates they sent us.
What did you find most impressive about Momentum?
We knew what we were getting into and we knew the seven or eight things we needed to achieve. We knew the money and time we had to work with. The two primary designers were just crisp. Spot on. The thing is when you only have a month-and-a-half for a project, you don't really have time for slippage. We had no slippage whatsoever; everything stayed on track.
Are there any areas Momentum could improve?
I would have loved to see option A, B, and C before we narrowed things down, but that's just a personal preference, and I know we were constrained by the budget and time we had.
Another thing that could have been beneficial for them is to dive deeper into our products. If they had, they might have had even more insightful feedback. For example, if you went from an app that had only five screens to seven, here's how we would suggest you extend the framework. That could have been very helpful, which is something that we ended up doing on our own.
Take our feedback with a grain of salt. We're a startup, so we're always going to push for more, but within the context of what we needed, and given the time frame and budget, they were easily in the 99th percentile.
Momentum Design Lab’s national experience benefited their ability to collaborate in an accessible manner and accommodate unique specifications. Designers made the portal more user-friendly by leveraging the team’s internal research. Expect organized project management and timely deliveries.