Innovative & User Focused, #1 UX Agency 2016-2019

Gold
VERIFIED

Momentum is an award winning SF, NYC, CDMX, & LON based user experience design & development agency serving startups to the Fortune 500. Our services include Research, Product Strategy, Design, and Development. We specialize in:

Product innovation for Enterprise/SaaS & Consumer web & mobile

Customer experience design

Digital transformation

Globally Rated #1 UX Agency on Clutch 2016-2019

 

Financial Services

Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research, and much more.

Healthcare

Our experience spans from major biotech and insurance clients to startups driving the future of wellness. We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, Payor/Payee Management, Hospital Administration and more.

High Technology & Software Startups

Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. Startups have made up a disproportionate percentage of our customers over the years with our customers’ success rate at over 48% being acquired or going public.

CX Technology

As an agency, we’re already a driving force in the industry creating the personalization and brand engagement mechanics for the some of the biggest names in Customer Experience, Ad & Marketing Technology. Our customers have had successful exits to SalesForce, Microsoft, AppNexus, Oracle, ComScore, and Act-On.

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
other locations

Portfolio

Key clients: 

Fiserv, Intuit, EMC, Walmart, Capital Bank, Orange, PwC, SuccessFactors, Wella, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, VMware, Adobe, Anthem, Verizon, Intel, SAP, DBS Bank, AT&T, Twilio, Facebook, Barnes & Noble, Al Jazeera, Chase, MasterCard, Sony, Central1, Scality, FICO, Wells Fargo, Best Buy, Citibank, Palo Alto Networks, NTT, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus 100s of lesser known startups.

Infinera

Infinera enables network operators to scale bandwidth while increasing service innovation and simplifying optical network operations. Service and cloud operators, governments and enterprises across the globe rely on Infinera to create rich end-user experiences based on efficient, high-bandwidth optical networks. Infinera came to us to design and develop an application that visualizes the connections within different network

types so that issues can be resolved quickly.

Deliverables

• Discovery, Ideation, Design, and Front-End Development  

• Established a visual language to create an engaging, seamless experience from every product angle  

• Showcased an optical network in 2D and 3D views  

• Enabled the user to gain control over their data consumption with multiple views

Summary

The resulting prototype allowed us to explore 3D visualizations for complex networks while remaining accessible.

Evolution1

Evolution1 (acquired by WEX, Inc.) is the largest electronic payment, on-premise, and cloud-based healthcare solution for reimbursement accounts (HSAs and FSAs) in the United States. They came to us to help them redesign Consumer Portal, a brand-able and highly customizable SaaS solution for customers to manage their healthcare reimbursement accounts.

Summary  

When Evolution1 came to us to redesign

their Consumer Portal, we solved their users’ pain points by reorganizing the navigation into an intuitive structure, applying consistent visual design and interaction across all flows, and simplifying complex healthcare terms and processes, clearly explaining terms and providing users help and tips along the way. After working with us, Evolution1 can now continue to expand on their redesigned Consumer Portal and maintain the same great user experience.

Evolute

Evolute takes a closer look at the fundamental flaws that hinder containers to be safely and easily deployed in production, with a special emphasis on large scale systems as is often the case in private clouds. This allows customers to rapidly and effectively deploy and manage containers at scale with up to Five 9’s availability.

Summary  

The project was a huge success, and the founder was able to land

numerous clients before the app was officially launched. By optimizing different parts of the application for the specific users, we made it easy for users to analyze their systems and make any changes required. We were also able to complete the project on time and within budget.

Cascading Driven

Driven, Inc. is the industry leader in Big Data application development and performance management solutions. They provide insights and performance monitoring by showing users exactly how their data processing applications are behaving via their flagship product, Driven. Driven is the first of its kind management tool to build, deploy, and manage Hadoop applications with a visual orchestrator, and they came to us to help them

design their application to be the best Hadoop management tool on the market today.

Summary  

From the start of the project, we dove deep into Driven’s world, trying to understand everything from Hadoop to user needs and getting our hands on all the information we could get. This resulted in relevant wireframes and designs and efficient usage of time, not needing to reinvent the wheel but improving upon what Driven already had implemented. Our work with the Driven team has helped to make Driven the best in-class Hadoop management tool on the market today.

GoLance

GoLance is a platform for freelance workers that connects employers to employees to create a virtual workplace. Because working with a stranger is never a comfortable experience, GoLance strives to make life better for all online workers with a flexible, fair, and transparent freelancing tool that covers everything from tracking hours to getting paid. We helped GoLance redesign both their application and website to be more

modern and intuitive.

Summary  

We successfully created a product to connect employers to employees in an easy to use online workplace. By designing for the user and their specific needs we optimized the current system so that it’s more efficient and easier to use. The redesign also helped modernize GoLance and allow them to outshine their competitors like UpWork and VenturePact.

K2 Community

K2 software allows people to build and run business process applications, including forms, workflow, data, and reports. K2 turned to us to design a highly functional site for their community, so their users could find all the information they needed and also help each other. Our work helped K2 win the Lithy award for Best Community Design.

Summary  

Our design for K2’s community website provided a clean

and engaging way for users to participate and learn more. Within a month of launching, K2 experienced a 137% increase in their weekly posts and saw a significant rise in forum activity, resolved issues, and number of downloads in their market section. They also won the Lithy Award for Best Community Design. We felt privileged to work with K2 and make a huge impact on their community.

LLamasoft

LLamasoft enables organizations around the world to model and optimize their supply chain operations for major improvements in cost, service, sustainability and risk mitigation. Their team of industry-leading supply chain experts and consultants are driven to make supply chain optimization easier, better and faster. We had the opportunity to review and redesign LLamasoft’s Supply Chain application—a desktop supply chain

modeling tool that’s been in the market for more than 10 years.

Summary  

We helped LLamasoft significantly reduce the number of interactions and designed the overall look and feel of the application. Many LLamasoft users were very interested in how to build these models and what the setup would be for them.

 

Confluent

The team that built Apache Kafka at LinkedIn founded Confluent as a streaming data platform powered by Kafka, which was able to accommodate over 1 trillion messages per day. Confluent focuses on helping companies get easy access to enterprise data as real-time streams. Confluent asked us to help them design their reporting interface, which would let users see where the bottlenecks and problems are in the messages they publish

to Kafka.

Summary  

As we worked with Confluent to design their reporting interface, the biggest challenge was visually representing the data in a legible, useful way. Through explorations and iterations, we designed a dashboard and detail page that is not only aesthetically fresh and appealing, but also usable.

EMC LEAP

Our collaboration with enterprise software giant EMC started almost 4 years ago. When we started this journey, we had no idea that we would end up designing 11 different applications (and counting). In our most recent project with EMC, we designed a suite of collaboration tools called Project LEAP. We worked with them to transform their current enterprise applications into one comprehensive set of task-specific, cloud-based

mobile apps that can be mixed and matched to each user’s needs.

Summary  

The final result was a lightweight ecosystem of applications that could be used independently or together to accomplish enterprise app functionality while using a beautiful user-friendly interface.

Manifold Technology

The Manifold Platform provides a powerful private blockchain technology that allows for powerful analytics on real-time engagement and provides customers with engaging mobile payment and loyalty programs. Manifold was selected by Silicon Valley’s Plug and Play Tech Center to participate in its FinTech accelerator program launched during the Money20/20 Conference in Las Vegas.

Rewards/Exchanges  

The

Rewards/Exchange feature provides a bird’s eye view of the ebb and flow of rewards points across merchants, showing exchanges rates and current statuses. Detailed views highlight individual merchants’ current state of rewards points.

Summary  

We delivered two products that helped Manifold Technology communicate the value proposition of back-end cybersecurity. As a result, they were able to raise money from some institutional investors.

Synthesio

Synthesio helps brands and agencies find the social insights they need to drive business value. Focusing on the conversations that matter to the business, track and measure the online reputation, collaborate in real time, and manage consumer relationships in one seamless platform. We redesigned and developed Synthesio’s command center demo for the main sponsor of the 2016 Disneyland Half Marathon, Cigna.

Summary &nbsp

;

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. Visually, we considered external factors, such as the various working environments of the field workers, the different types of devices on which they would use the app, and even the size of their hands. Overall, we helped Kony create an app that can be used in any field situation and increases the efficiency of the workers.

Kony Field Service

We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone.

Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work

on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online.

Cross Platform Friendly

This application was designed to be used on a mobile device. However, since the devices used by field service workers vary greatly, we designed native applications for both iOS and Android platforms for mobile and tablet.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. 

Reviews

Sort by

UI/UX Design for Oil & Gas Software Company

“It’s a great final product, but it took a lot longer and cost more than expected.”

Quality: 
5.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
3.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Jan. 2019
Project summary: 

After assessing the previous interface and conducting user research, Momentum Design Lab created a revamped UX/UI design for a complex gas and oil software. Their designs are currently being implemented.

The Reviewer
 
1-10 Employees
 
Santa Clara, California
CEO, Software Company
 
Verified
The Review
Feedback summary: 

Momentum Design Lab provided top-notch frontend designs that are both professional and easy to navigate. While their quality of work is phenomenal, they severely miscalculated the scope, resulting in two additional statements of work. They went far over budget and past initial time estimates.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a company that provides software for the oil and gas industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We had initially made the original UI for our software on the cheap, so we approached Momentum Design Lab to make a modern interface that was better looking and easier to use. It’s a pretty large, complicated software solution with a lot of moving parts, so they needed to create a design that could accommodate that.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab first did some background research by interviewing our current users and assessing the existing user interface. From that, they generated user profiles, detailing how a user might feel as they went through the software. They then essentially just made all of the wireframes. Since Momentum Design Lab is strictly a design firm, we’re currently having another company build out and implement their work.

What is the team composition? 

There were primarily three contacts: Neil (Delivery Lead, Momentum Design Lab), Kevin (UX Director, Momentum Design Lab), and Fernando (UX/UI Designer, Momentum Design Lab).

How did you come to work with Momentum Design Lab?

I found them on Clutch, liked what I saw on their website, and talked to several different companies before making a decision. 

How much have you invested with them?

We spent around $150,000.

What is the status of this engagement?

Their work lasted from September 2018–January 2019, though we had to extend the project from its original estimate twice.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was critically important for our product to have a good user interface that is accessible and easy to navigate. Momentum Design Lab largely accomplished those goals and did a really nice job. It’s an excellent design. Despite the complexities of our product, they were able to manage all of the challenges and came up with an elegant, good-looking interface. 

Having said that, the project took substantially longer and cost far more money than they initially quoted. It wasn’t even close. After the first phase, they ran out of budget, and the designs weren’t even a third of the way finished.

How did Momentum Design Lab perform from a project management standpoint?

They struggled on project management. Kevin and Fernando are good designers and did a great job with the actual output. They were communicative and gathered a lot of feedback as we went through the process, often interacting several times a week.

However, the initial quotes weren’t anywhere close to the final cost and timeline, and the project just wasn’t well-tracked. We expected the final delivery at a certain date, but when we got within a week or two from the deadline, they told us that they would need more time.

Since we needed the UI done, we agreed to do a second statement of work with a new budget and timeframe, but they even ran out of that. We winded up doing a third statement of work, which was pretty complicated, so there might have been some scope creep. But the initial statement of work was woefully too small.

What did you find most impressive about them?

The actual quality of work is really good. They took a lot of complicated pieces in our software and integrated it into a professional, well-organized, and easy-to-navigate design. 

Are there any areas they could improve?

Momentum Design Lab should have had a more realistic timeline and budget at the onset. This wasn’t a scope creep situation; rather, they knew what was needed, but the initial estimates were way off.

Part of the issue was that they burned up a lot of the first budget focusing on user mapping and general research. Although I had a pretty clear idea of what I wanted to do, I could see how this was important. It would help them understand what they needed to do and what the user setting was. But they didn’t have enough budget left over to actually execute on the designs.

Ultimately, by the third statement of work, Fernando went into a long period of doing most of the wireframing.

3.5
Overall Score It’s a great final product, but it took a lot longer and cost more than expected.
  • 3.0 Scheduling
    ON TIME / DEADLINES
    They did a good job of week-to-week communication, but the overall project was not well scoped at the outset.
  • 4.0 Cost
    Value / within estimates
    This was pretty expensive, but the UI was important to us, so it was worth paying the price.
  • 5.0 Quality
    Service & deliverables
    This was a challenging project, and they delivered an excellent, high-quality design.
  • 3.0 NPS
    Willing to refer
    The project timeline and budget was substantially off track.

UX/UI Redesign for Communications Company

“They’re highly professional and treat each client like a valued customer.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. - Dec. 2018
Project summary: 

Momentum Design Lab redesigned the UI/UX of a consumer console. After attending a thorough project workshop, they used InVision to create wireframes and mock-ups based on client feedback.

The Reviewer
 
1,000 - 5,000 Employees
 
San Francisco, California
Product Manager, Twilio
 
Verified
The Review
Feedback summary: 

Momentum Design Lab created a fluid frontend interface to streamline existing processes. Their deliverables resolve platform support tickets caused by user error. A dedicated team of designers utilizes project management tools effectively to facilitate a communicative engagement.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager for Twilio. We’re a cloud-based communication platform. Clients use our software to enhance their applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

Our consumer console had an extremely dated interface. We’ve grown as a company throughout the last ten years, so we needed a revamp the consumer console with a UI/UX that applies to our larger customers.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab started the project by holding a workshop so we could walk them through the existing console’s UX. That process enabled to them understand the platform and what faults to address. After they created some slides illustrating their takeaways, we held another workshop to detail our four customer personas. In response, Momentum Design Lab created wireframes and mock-ups of what they wanted to change.

We continued to meet with them each week as they delivered new UI/UX iterations per our feedback. They used InVision to create the frontend interface, so that made it easy for us to view what changes they made. Our internal design team made suggestions as well. This process continued until they completed the final product.

What is the team composition?

They allocated three resources to our account. Their project manager was our primary point of contact.

How did you come to work with Momentum Design Lab?

My manager and her manager hired them before I joined the team. They’re local, and our VP had worked with them for a previous company. However, I don’t know exactly how Momentum Design Lab factored into the decision-making process.

How much have you invested with them?

We spent $105,000 for their services.

What is the status of this engagement?

This project took place from September–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t implemented all of Momentum Design Lab’s deliverables, but our internal team is dedicated to the redesign. They’re working through various mock-ups, so the integration process will lately span multiple quarters. However, the first round of changes will reduce the number of our most common support tickets significantly. The interface will primarily resolve issues related to credit card errors and updating billing addresses.

How did Momentum Design Lab perform from a project management standpoint?

We used Slack to stay in contact with them throughout the project. They’d message me directly whenever they had questions or design issues that needed to be addressed. They delivered wireframes once a week at first, but that frequency increased to twice a week as the project continued. They also use Basecamp to document, record, and upload materials from meetings. Their team outlined an aggressive timeline, but they organized the project effectively and accomplished more than I thought possible.

What did you find most impressive about them?

Momentum Design Lab put in the effort to understand the project quickly and develop solutions. Our business model is quite complicated, but they always asked the right questions. Their expertise regarding UI/UX design is phenomenal. Their findings positively influence the way customers interact with our platform. Also, their approach to project management ensured a productive engagement.

Are there any areas they could improve?

No, they did an excellent job for us.

Do you have any advice for potential customers?

I recommend that other firms hire them. They’re highly professional and treat each client like a valued customer.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They accommodated our schedule per the project’s requirements.
  • 4.0 Cost
    Value / within estimates
    The cost was high, but they delivered the value we needed.
  • 4.5 Quality
    Service & deliverables
    They were open to feedback and implemented changes quickly.
  • 5.0 NPS
    Willing to refer
    They’re super easy to work alongside.

Development of Design Network for Media Company

“I really like the designs’ creativity and thoroughness.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Jan. - Feb. 2019
Project summary: 

Momentum Design Lab helped develop a design system. They began the project and worked on it for several weeks before the work was taken in-house for budgeting reasons.

The Reviewer
 
10,000 + Employees
 
Seattle, Washington
Principal Product Manager, Large Media Network
 
Verified
The Review
Feedback summary: 

The work delivered by the Momentum Design Lab team was excellent, with creative, well thought-out, and good value designs providing a solid base off which the internal team is working. Despite the issues with the project’s speed and scope, the team was understanding and responsive.

BACKGROUND

Introduce your business and what you do there.

I’m the principal product manager at a large media network.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We needed help with the development of a design system.

SOLUTION

What was the scope of their involvement?

In the beginning, we didn’t know exactly what the scope was going to be. That meant we had to start with a discovery phase before they provided the design work to build out elements and components for our design system. They also brought in their expertise around what a design system should look like and helped bound the scope of the project.

They created mood boards to find the direction of the designs, while we provided market research and audience research from our internal team. In the end, they turned over a set of sketch files with component designs for us to build from.

What is the team composition?

I dealt with Steve (SVP, Momentum Design Lab) for executive-level discussion and three people during the daily project communication.

How did you come to work with Momentum Design Lab?

A friend of mine had worked with them and said they were experts in building design systems and pattern libraries. We needed something quick and didn’t have the energy to vet a lot of firms. I had a limited budget and was told by my colleague that they do good work at a reasonable price. It was an easy decision because I trust his judgment.

How much have you invested with them?

We spent $54,000.

What is the status of this engagement?

We started working together in January 2019 for four weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the end, we didn’t achieve what we set out to in the beginning. We didn’t fully grasp the scope, so we knew that we couldn’t finish the project during one $54,000 contract, to which we are limited at one time. If we want to continue through multiple phases of the project to completion, we have to go back for more money, but we opted not to.

We took the work that they delivered, and my team is now making good progress internally. They gave us a running start, but we didn’t contract it to completion.

How did Momentum Design Lab perform from a project management standpoint?

We had some gaps as it took us a little while to realize where the challenges lie. We rushed through the early phase when we should have gone deeper­—we didn’t do any user flows and maps. The main reason is we weren’t quite ready, but they started throwing us design layouts and compositions of finished websites.

We had to backtrack because they weren’t heading in the right direction, so we revectored the project to focus on the components and underlying infrastructure of a design system. That went well, and they were able to hand off those components to give us a running start.

They were very understanding and not defensive while we figured out that we needed to do something a little differently. They understood, listened, and worked with us to correct the course. We had daily communication.

What did you find most impressive about them?

I really like the designs’ creativity and thoroughness. I was also impressed with the way they presented their ideas and would happily work with them again.

Are there any areas they could improve?

The overall scope of deliverables was loosely defined for each phase, which was way too rushed for us. It was run as a team meeting every single day, and we just couldn’t consume what they were doing with enough time to understand it, get some stakeholder input on it, and provide feedback. All of that was driven by the fact we had a set amount of budget, and they dedicated two designers to the project and a project manager who was basically full-time. It meant we were going to consume the budget in two to three weeks, which wasn’t nearly enough. We needed to spread it out over two to three months.

Do you have any advice for potential customers?

Define the scope clearly upfront and budget the whole project then. We didn’t get good value, but it doesn’t mean other people wouldn’t. Their overall pricing structure is very competitive, and the value that we did receive was good.

4.5
Overall Score They were super flexible, and the senior leadership were pain-free.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    When they said they were going to get us something by a certain day, they did.
  • 3.0 Cost
    Value / within estimates
    I wouldn’t spend that amount of money to get what we got again.
  • 4.5 Quality
    Service & deliverables
    The work they did was high quality and well thought out.
  • 4.0 NPS
    Willing to refer
    I’d refer them. If the project is scoped properly, they do good work.

Wireframing for Healthcare MVP

“We’re extremely happy with the final deliverable.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
July - Oct. 2018
Project summary: 

Momentum Design Lab developed the wireframes for innovative MVP. They collaborated with an internal team to design the product through multiple iterations in accordance with customer feedback.

The Reviewer
 
11- 50 Employees
 
Boston, Massachusetts
Director of Partnerships, Healthcare Company
 
Verified
The Review
Feedback summary: 

Momentum Design Lab delivered polished wireframes that accurately demonstrate a new product’s potential. Early adopting users praise the platform for its high-quality. Their staff consists of trustworthy individuals that know their craft but are also open to utilizing new approaches.

BACKGROUND

Introduce your business and what you do there.

I’m the director of partnerships for a healthcare company. Our mission is to change the standard American diet. We do that by empowering partners to offer personalized meal plans to their audiences using scalable technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

They’re helping us create a product that enables healthcare providers to provide food as medicine.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab designed the wireframes for an MVP release of our new product. We hadn’t gotten the visuals finalized yet, but we wanted to focus on executing the wireframes correctly before moving on to the next stage of design. We met them face-to-face and first worked with Mona (VP of Client Services, Momentum Design Lab). She handed off the relationship to two other designers, including a lead resource.

There was a lot of collaboration as we met twice each week. One session involved presenting the deliverables, while the other functioned as a way for my team to offer constructive criticism. They’d go back and implement that feedback into the wireframes. The work wasn’t always perfect, but the end product they delivered was exactly what we asked for when we created our goals and feature documents.

What is the team composition?

In addition to Mona, we worked with two designers and an executive sponsor who showed up every couple of weeks. Different members of our team were in communication with Momentum Design Lab.

How did you come to work with Momentum Design Lab?

We reached out to about 10 different design companies and went through the process of interviewing them, setting up meetings, and getting proposals. We trusted Mona and felt that she was someone we could have faith in. Their whole team listened well, and that’s a quality we look for in every business relationship. When we met with the team, we felt they showed those qualities. After narrowing down the candidates, Momentum Design Lab was our top choice.

How much have you invested with them?

We’ve spent below $200,000.

What is the status of this engagement?

We started working together in July 2018, and the final wireframes were delivered to us in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback from initial users has been amazing. There have been multiple instances of people referring to the MVP as perfect, unbelievable, and exceptional. After reflecting on the responses we’ve received, we consider the project a success.

How did Momentum Design Lab perform from a project management standpoint?

We experienced some ups and downs, but they started to trust us as time went on. We’ve been in this business for a couple of years, so they took the time to internalize our feedback. We steadily began seeing the product coming to life and that was exciting. Like with any relationship, things were uncertain at times, but we’re happy with the end product. At first, communication took place once every 1–2 days. However, we interacted almost daily by the project’s end. Using Slack made the process as efficient as possible.

What did you find most impressive about them?

We appreciate the way they executed a quality design product. However, the project deliverable was cut short due to delays in progress on wireframes. They overestimated their capabilities in this project initially, which hurt the deliverable. In spite of this, they were forthcoming with communication and collaborated effectively.

Are there any areas they could improve?

They could take additional measures to make sure our feedback responses are written down, understood, and put back into the work. In other words, not missing little details is essential. Occasionally, we had to ask for deliverables repeatedly, but they eventually listened and heard us. Delivery took a bit longer than expected, but we’re happy with the overall experience.

Do you have any advice for future clients of theirs?

Clients thinking about hiring them should trust their process, collaborate often, and keep feedback concise. The key to any relationship is open communication.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Some aspects of the project could’ve been managed more efficiently.
  • 4.5 Quality
    Service & deliverables
    We’re extremely happy with the final deliverable.
  • 4.5 NPS
    Willing to refer

Product Design for Global Supply Chain Platform

“Their design leadership has really allowed us to capture people’s imaginations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

Momentum Design Labs helped reinvent the UI/UX for a major B2B marketing supply chain platform. They identified best practices and currently handle all aspects of design.

The Reviewer
 
11-50 Employees
 
New York, New York
Sal Hakimi
Co-Founder, Tenovos
 
Verified
The Review
Feedback summary: 

Professionalism, experience, and efficiency set Momentum Design Labs apart. Their team is familiar with the industry and understands how to innovate the user experience. Though still in development, the demo version of the project has already shown great promise in terms of pipeline generation.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of Tenovos, which is a global marketing supply chain platform. We serve B2B Fortune 1000 companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We needed some thought leadership to help us reimagine our industry. We’ve acquired a lot of competitors over the years and they all tend to offer the same aesthetics, features, and functionality. We wanted to update our design and user experience to make ourselves stand out.

SOLUTION

What was the scope of their involvement?

They’re heavily involved in the overall design of our platform. We’re still in the early stages, so they’ve helped us identify best practices and they’ve been developing our UI/UX using InVision, Sketch, and Zeplin.

What is the team composition?

Our regular contacts are the VP of client services, our project manager, and a designer. We also occasionally consult with their CEO.

How did you come to work with Momentum Design Lab?

I found them while researching potential partners. The key reason we reached out to them was that they had experience working with large enterprise software providers, including some of the major players in our space. They understand exactly what we do, so we thought they’d be able to meet our needs.

How much have you invested with them?

We’ve spent between $60,000–$70,000 so far.

What is the status of this engagement?

We started working with them in August 2018 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The demo they’ve produced has driven about $15 million in pipeline generation.

How did Momentum Design Lab perform from a project management standpoint?

We’ve appreciated their professionalism and the pacing of their work. We keep track of most of the project details via Basecamp and then host regular video calls.

What did you find most impressive about them?

They understand our challenge and carefully consider how to reimagine a user experience that’s existed for 15, maybe 20 years. Their design leadership has really allowed us to capture people’s imaginations regarding what a true enterprise marketing application should look like.

Are there any areas they could improve?

So far, there aren’t any complaints I can think of. We’re planning to bring in their development resources as well, but we aren’t far enough along for me to comment on that.

5.0
Overall Score They’ve met all of our deadlines and have met every request we gave them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Our first assignment involved a very fast turnaround and they managed it easily.
  • 4.0 Cost
    Value / within estimates
    I wish the cost was cheaper, but the quality is good.
  • 5.0 Quality
    Service & deliverables
    Our whole team’s been impressed with their design and working pace.
  • 5.0 NPS
    Willing to refer

User Engagement Design for Feedback Collection Service

"They were highly responsive and delivered against a tight deadline."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
August 2018
Project summary: 

Momentum Design Lab developed UI/UX designs and strategies to increase user engagement. They worked with proxies for stakeholders to understand customer needs and delivered a proposal in three weeks.

The Reviewer
 
201-500 Employees
 
London, United Kingdom
Terry Lawlor
EVP Product Management, Confirmit
 
Verified
The Review
Feedback summary: 

The team finished on schedule and within the budget. They delivered high-quality ideas while also responding and adjusting to feedback. There were a few ambiguities in project management, but they ultimately produced a quality proposal.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product management for Confirmit. We conduct feedback collection analysis to drive action in areas such as market research, employee engagement, and customer experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We wanted to increase engagement with our feedback collection software by improving our dashboards' UI/UX and addressing customer input. In addition to securing extra bandwidth, our UX specialists were looking for an outsider’s eye to brainstorm ideas that would drive engagement. Because we wanted to use those ideas for a roadmapping session with our stakeholders, we needed a quick turnaround.

SOLUTION

What was the scope of their involvement?

Since we have a lot of experience and understanding of what our customers want, Momentum Design Lab used our internal team of consultants to serve as a proxy for the customer. They came back with strategies to improve user engagement and designs to enhance our software’s UX.

What is the team composition?

Mark (Senior Project Manager, Momentum Design Lab) and Aaron (Principal Design Consultant, Momentum Design Lab) were my primary points of contact.

How did you come to work with Momentum Design Lab?

Our head of UI/UX knew of the team through past experience and recommended them. We approached Momentum Design Lab and were impressed by their responsiveness and quick reaction time.

What is the status of this engagement?

The project lasted three weeks in August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t implemented the team’s ideas yet because we’re using them to inform our next roadmapping session. However, our internal consulting team felt that Momentum Design Lab’s proposal addressed the customer’s needs very well.

How did Momentum Design Lab perform from a project management standpoint?

Mark and the team delivered their final proposal on time and slightly under budget. They performed well and used great tools for sharing and keeping track of the project.

What did you find most impressive about them?

They were highly responsive and delivered against a tight deadline. Aaron was an excellent listener. He came up with ideas, visuals, and designs on par with the leading products in our field. He then incorporated our feedback into the team’s final proposal.

Are there any areas they could improve?

Occasionally, we needed to give them a nudge on the project management side. But, other than that, we were very happy with their work.

Any advice for potential customers?

Definitely take the time to prepare beforehand; know what the project is trying to achieve and who your stakeholders are. However, realize that some of your thoughts will change after engaging with the creative team. They'll come up with ideas that you haven’t thought of yet.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple UX/UI Designs for Insurance Company

"The team has met all deadlines and exceeded our expectations for scheduling."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2018 - Ongoing
Project summary: 

Momentum Design Lab serves as a preferred partner for UX design and JavaScript development projects. Both designers and Ext JS developers augment internal resources and scale as needed.

The Reviewer
 
10,000 + Employees
 
Cincinnati, Ohio
Manger II Technology, Insurance Company
 
Verified
The Review
Feedback summary: 

The team has either met or exceeded expectations for delivering quality results on time. Momentum Design Lab accommodates the time zone difference to provide responsive service. Their efficiency and account management skills create value.

BACKGROUND

Introduce your business and what you do there.

I’m the Manager II of technology at a healthcare company. I work within our enterprise, analytics, and insights department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We’ve worked with them on two projects. For the first project, we sought resources to revamp the UX for an internal application. For the most recent one, we needed to contract experienced Sencha Ext JS developers to augment resources for a JavaScript framework project on a tight timeline.

SOLUTION

What was the scope of their involvement?

During the initial project, one of their UX designers worked with myself and our business partners to come up with a new look and feel for one of our internal applications. The designer selected the color theme and then created a style guide we could pass on to developers on subsequent projects.

We had to onboard Momentum Design Lab for the second project—per internal hiring guidelines—and set up a master service agreement. Afterward, we interviewed resources to identify a pool of developers to support development for our current app. Our team selected two Ext JS developers and handed them a list of user stories and concerns. The developers worked hand-in-hand with our team to get up to speed. Finally, we provided the codebase after they finished that stage.

What is the team composition?

For the first project, we worked with a designer, a representative, and David (CEO, Momentum Design Lab). We worked with two Ext JS developers on the second project.

How did you come to work with Momentum Design Lab?

We previously worked with their parent company that had assigned a resource from Momentum Design Lab. When I reached out for the design project, I didn’t know the resource was from that team until I found out they no longer worked for the parent company. I then contacted Momentum Design Lab directly after researching their service offerings. The team felt like a good fit for us.

How much have you invested with them?

We spent around $65,000 on the first project and the second cost just under $200,000.

What is the status of this engagement?

We started working together in March 2018, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Momentum Design Lab came in at our time of need; we made them our preferred partner vendor, which gave us access the team’s considerable experience. For the second project, we wanted to go with a vendor we already knew. To transition from a design project to a coding one with Momentum Design Lab made sense for us. The first project met our needs, and the second project exceeded our expectations.

How did Momentum Design Lab perform from a project management standpoint?

I serve as the project manager as part of the staff augmentation agreement. I determine the project structure, schedule meetings, and scale the team as needed. We communicate daily and even hourly as we approach releases into different environments.

What did you find most impressive about them?

From a management perspective, Momentum Design Lab is fantastic to work with. The team is always available to answer questions, even with the time zone difference. They are helpful in terms of development—particularly evident during the second project—because they ensure we get exactly what we want. The developers have gone above and beyond to deliver on tight deadlines.

Are there any areas they could improve?

The first project had some miscommunication because the resource developed more than we needed. In a few instances, that led us down the wrong path because she didn’t have the technical experience we needed for scripting services. However, the miscommunication may have been our fault for not being clear on our expectations.

Any advice for potential customers?

They did a great job, and I would use them again if another project comes up within my purview. Prospective clients should reach out directly through the team’s online contact form. Their customer-facing employees are great to work with.

5.0
Overall Score They’ve done a great job with account management.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The team has met all deadlines and exceeded our expectations for scheduling.
  • 4.0 Cost
    Value / within estimates
    The quality we’ve received warrants the more expensive prices. Costs are in the upper-middle range compared to other vendors.
  • 5.0 Quality
    Service & deliverables
    We eventually got great results for the first project, which deserves a 4. I rate the second project a 5 because of the skilled resources.
  • 5.0 NPS
    Willing to refer
    I would refer them in a heartbeat.

UI/UX Design for Data Visualization Software Company

"Momentum Design Lab attracts and hires high-caliber and specialized employees with solid résumés."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - July 2018
Project summary: 

Momentum Design Lab improved upon an existing software UI/UX, as well as created a marketing campaign to establish a uniform message for end users.

The Reviewer
 
11- 50 Employees
 
Princeton, New Jersey
Daniel Reininger
CEO, Semandex Networks
 
Verified
The Review
Feedback summary: 

Momentum Design Lab’s highly skilled team designed an impressive UI/UX that elicited positive customer reactions. Through exceptional project management and regular communication, the team expertly handled position turnover and ensured that all deadlines were met.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Semandex Networks, a data analytics software company. We build software products for linking and visualizing data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We needed help in designing the visuals for our software to ensure users could easily understand, navigate, and interact with the backend of our product.

SOLUTION

What was the scope of their involvement?

We approached Momentum Design Lab with previous iterations of our UI and asked them to make improvements. We first had an in-person kickoff meeting, in which we demonstrated how users interact with one of our products and shared the user feedback we had received up to that point. After detailing our objectives and goals, they began abstracting the user interface in simple sketches.

In our second session together, we used these sketches to develop a user workflow and pin down exactly how the user would interact with the product. Additionally, during that meeting, we made sure that all the designs were easy to understand and presented a unified message. This included creating a marketing concept and message, as well as a new logo. 

After all of the requirements were established, they built interactive mockups and wireframes, which we later implemented through JavaScript.

What is the team composition?

We worked with a program manager; there was always a lead designer— although there was some turnover in the role—and we interacted with a junior designer. I believe there was a senior UI/UX team member that acted as a technical program manager, but we mainly interacted with a point and an assistant designer.

How did you come to work with Momentum Design Lab?

I was looking for a nearby, boutique UI/UX firms on Clutch.co. Based on their reviews, information from their website, and their availability, we decided that Momentum Design Lab was a good fit for our project.

How much have you invested with them?

We spent between $30,000–$40,000.

What is the status of this engagement?

The design project lasted from December 2017–July 2018, and our internal team finished the implementation in August 2018. We have an additional UI/UX project waiting for a contract to be issued, which will result in a continued engagement with Momentum Design Lab.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have not released the product to our end users yet, but we’ve received positive reactions in private showings with customers. They're impressed with the look, saying that it is sleek, elegant, and easy to follow.

How did Momentum Design Lab perform from a project management standpoint?

We communicated with the team on a weekly basis and used Basecamp to track the project progress with email notifications and updates. Our program manager always followed up with us regarding any issues or questions.

What did you find most impressive about them?

Momentum Design Lab attracts and hires high-caliber and specialized employees with solid résumés.

Are there any areas they could improve?

Overall, we were pleased with the project. The only concern we had was regarding turnover in the lead designer role. We had two different lead designers for the first and second phase of our project and were apprehensive about the time it would take to onboard and brief someone new for the position. However, Momentum Design Lab handled the transition excellently, and both lead designers were incredibly talented.

Do you have any advice for potential customers?

One thing that added to the success of our project was that we came in with a concrete realization of our concept. If you approach Momentum Design Lab with an abstract idea of your goals, they will give you the results that you want, but it may take more back and forth to come to that conclusion. With any creative company, if you're not articulate in what you want, it can be a time consuming and expensive exercise to solidify the project plan.

5.0
Overall Score They are a great team that we are happy to have a relationship with, and plan on continuing to work together.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline and weren’t afraid of putting in the hard work or long hours to meet the milestones.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their deliverables were always on time, clear, and met our requirements.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to a few of my colleagues.

Information Architecture For Asset Startup

“Their staff is personable both on the phone and in-person. Everyone has a positive, can-do attitude.”

 

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - July 2018
Project summary: 

Momentum Design Lab led a three-day design workshop to define the UX for a multi-currency financial management website. They advised us on information architecture and designed the core product over 16 weeks.

The Reviewer
 
11- 50 Employees
 
Philipines
John Borzi
CEO, My Assets
 
Verified
The Review
Feedback summary: 

Momentum Design Lab delivered a website design that perfectly encapsulates the original concept. Their design, process, and the final product received positive feedback both internally and from key investors. Along with development acumen, the team offers outstanding customer service.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a tech startup called My Assets. Our application is designed to help high net-worth individuals track and manage their global assets in one place.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We tasked Momentum Design Lab with framing and expanding our initial concept and ultimately designing the most appropriate user experience for key parts of our website.

SOLUTION

What was the scope of their involvement?

Momentum Design Lab started the UI/UX design process with a three-day workshop for all the major stakeholders of our product. In that environment, we formed a clear understanding of our goals which translated into a much better brief and articulation of the final product to be built. After a strong kickoff phase, we spent 16 weeks working together via teleconference twice a week.

They guided us through each step of the UX using graphics and wireframes to define the look and feel and offered suggestions from a design standpoint. In building the architecture, they considered how it should operate and which features to include from the user perspective.

What is the team composition?

We worked with a five-person team from Momentum Design Lab that included a project manager, principal designer, and a fantastic relationship manager.

How did you come to work with Momentum Design Lab?

Our head of product found Momentum Design Lab. We searched for UX/UI designers online and shortlisted 2-3 options. After assigning each firm a few challenges, their team's work reflected the vision we wanted. Their previous work also aligned with the type of design we preferred.

How much have you invested with them?

We've done two rounds of development with Momentum Design Lab. The first one cost $266,000 and the second cost $60,000.

What is the status of this engagement?

We worked together from February 2017–July 2018. Momentum Design Lab completed our assignment in two tranches. The first stage took 16–18 weeks, and they wrapped up the final part in about two months. We did a lot of work in-house in between.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We built the final My Assets product based on Momentum Design Lab's design. They provided critical support in finalizing our concept and when we required additional design work, it was Momentum Design Lab that we returned to.

Our website is now fully functional and ready for launch. Our board is extremely happy with the way the new product looks, feels and functions.

How did Momentum Design Lab perform from a project management standpoint?

As a startup, we didn't have processes in place internally. Following Momentum Design Lab’s established method helped us collaborate effectively. In the very beginning, they mapped out a 16-week schedule. We had a set number of hours to complete all the tasks. They were honest whenever we were overspending or falling behind.

Momentum Design Lab laid out all our tasks to complete, decisions to make, when we needed to provide feedback, and what they'd send back in return. We held weekly hour-long conference calls and stayed in touch daily over email.

One of their best strengths was keeping us on track and reporting on progress. They found a polite way to alert us when we weren't delivering aspects of our commitment. I appreciated that they were never draconian or heavy-handed about these requests.

What did you find most impressive about them?

Through design and development, Momentum Design Lab converted the ideas we expressed into the best possible results. They offer excellent customer service and client relationship management. Their staff is personable both on the phone and in-person. Everyone has a positive, can-do attitude.

Are there any areas they could improve?

No, not really. Momentum Design Lab did an excellent job for us.

Do you have any advice for potential customers?

I highly recommend doing the three-day design workshop, whether you think you need to, or not. It will be worth it.

5.0
Overall Score The team has great personalities and an effective process, which is half the battle.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They provided high-value service at reasonable expenses, even though their prices are on the slightly higher side.
  • 4.5 Quality
    Service & deliverables
    They delivered everything they promised to at a high level of quality promptly. We're a very satisfied client.
  • 5.0 NPS
    Willing to refer
    I enjoyed the process and their people. We got great results.

Angular User Interface Design for Video Software Company

“The platform Momentum Design Lab built shows extremely well; it's consistent, user-friendly, and clean.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Apr. 2018
Project summary: 

Momentum Design Lab created the UI of an enterprise platform, using Angular and Zeppelin, based on provided requirements. They also provided mockups and wireframes.

The Reviewer
 
1-10 Employees
 
San Mateo, California
Rich Sutton
CTO, Theta Lake
 
Verified
The Review
Feedback summary: 

In addition to building a modern, user-friendly UI, Momentum Design Lab was very efficient and easy to work with. Their team was accessible and proactive, yet independently driven. The value they offer for the quality of work they provide sets them apart from others.

OPPORTUNITY / CHALLENGE

Introduce your business and what you do there.

I'm the CTO of an enterprise software company that manages video content for both marketing and compliance purposes.

SOLUTION

What challenge were you trying to address with Momentum Design Lab?

We needed help bringing our vision for an enterprise product to life through a modern UI. We wanted to organize our information effectively and in a design language that our engineering team could follow.

RESULTS & FEEDBACK

What was the scope of their involvement?

Momentum Design Lab developed the UI for our platform based on our requirements, providing wireframes and high fidelity mockups in the process. They built the platform using Angular and Zeppelin, allowing our internal developers to create prototypes as needed.

What is the team composition?

We worked with a sales contact, designer, and project manager. I was typically  in touch with them on a daily basis through regular meetings.

How did you come to work with Momentum Design Lab?

I talked to five or six design firms before deciding to work with Momentum Design Lab. I liked that they were not only close to us, but that they also had the expertise directly relevant to the type of work we were looking to do.

How much have you invested with them?

We've probably spent around $30,000 in total. The original project was around $25,000, but we reengaged them for a second pass on one of its key elements.

What is the status of this engagement?

We worked with Momentum Design Lab from August 2017–April 2018, but there was some time in between that period that we weren't actively working on the project. We reengaged them for additional work that was just recently completed.

5.0
Overall Score I'll continue to work with them over the course of the lifetime of this company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very quick.
  • 5.0 Cost
    Value / within estimates
    They offered the best bang for our buck.
  • 5.0 Quality
    Service & deliverables
    They delivered high quality work in a timely manner.
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
California
ID
C2484536
Date of Formation
Dec 11, 2002
Source
State of California
Last Updated
Feb 22, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Client Reviews
VERIFIED CLIENT REVIEWS
45
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
May 23, 2019