Do you have any statistics or metrics on the project?
In terms of testing for problems in coding, we didn't do that. We launched the website and got nice anecdotal feedback, both in terms of layout and functionalities. In terms of metrics, the websites that they worked on saw a very significant increase in new and returning visitors. So, that's quite clear proof of the quality of their work, for me at least. Engagement levels definitely went up, too. Users were able to perform their desired tasks easily and rarely submitted support tickets. All involved stakeholders were impressed.
Do you remain satisfied from project management perspective?
I was very happy with the fact that they were extremely responsive and always reachable. As soon as anything came up, I could easily make a Skype call or send an email and get a response quickly. The type of projects that we did also included quite a lot of adjustments to the scope as we went along, so in some cases our projects did not finish on the originally agreed upon deadline. This is in large part because of those changes, which is a result of our own preference. You can plan for something but, in any case, it never goes as planned. But, that's not the fault of Activate Media. It's just because we changed the specifications on what we needed. They handled that very well and were very patient with us as we changed different parts of the work. They always accommodated our wishes, so that was very satisfying.
Is there anything that you'd consider unique about their practice?
From the experiences I've had, I really feel like their client service is a lot better than the competition. I've worked with a few technical companies, but we really tried to send a lot of jobs to Activate Media because we felt like they were the most responsive, most service-minded and most cost-effective solution we could find. On top of that, they did an extremely good job of explaining difficult technical processes to nontechnical people. I was the point of contact, and I had a fair technical understanding, but I'm by no means a professional. They managed to make sure that we were all on the same page all the time. In the cases where I felt like I needed some sort of translation from the technical jargon, they provided that in very simple terms so that everyone could understand what was happening.
Based on your experience, are there any areas in which they could improve?
I think they could more firmly follow up on open issues that needed closure. Sometimes, we had up to 30 or 40 open tickets with them in terms of amending different functionalities, and they could do a better job in making sure to communicate the timeframe they're looking at to amend those tickets. That could be an area of improvement.
What advice, if any, would you give a future client of theirs?
Specifically for working with them, I'm not sure. It really depends on the type of project a client would order from them. Personally, I had one point of contact within their company, but also worked with a range of their different programmers and staff. We worked on a lot of projects over an extended period of time, so I got to know a lot of the people in the company. Otherwise, I would suggest probably going for a single point of contact, but that's more a general idea than something specific to Activate Media. I can't think of anything specifically in terms of Activate Media that would make life easier. It depends on the project, structure, format, timeframe and so forth.