What evidence can you share that demonstrates the impact of the engagement?
We’ve been tracking their development work over the years. They invite us to see what projects they’re working on and how they’re growing. We have some information on which direction they’re going, and we know they collaborate with other banks.
How did Infinum perform from a project management standpoint?
We had a problem on our side in the beginning, involving the prioritization of tasks. Our team had trouble given definitive feedback on our priorities for awhile. So, there were some negotiations and some waiting on the Infinum side.
We had an initiative with a strong deadline, and we asked Infinum to work together with us. They came to our premises and worked over the weekend. It was a nice approach. When we had a major problem, the Infinum team was available. They worked over the weekend, correcting errors.
In the last two and a half years, they’ve shown their value. They resolved a huge problem we had. We had a one-week delay because of a service that wasn’t working quite as it should, but we were able to develop the entire initiative in two months.
What did you find most impressive about them?
They’re a team with a great perspective on the direction they’re taking and on where they want to focus. Their focus is purely on mobile development and design. They have great designers, which is not always common. Infinum is a young team with a clear vision, and they adapt to the client’s needs.
They’re very adaptable and inspired about their work. I see how they’re talking to each other. While our project managers fluctuated, they stayed focused on what they were providing.
Are there any areas they could improve?
Instead of just communicating over email, they should come to our office more frequently, and we should develop more personal relationships with the current head of the office. A more personal touch would go a long way.
Do you have any advice for future clients of theirs?
I’d advise not starting with a formalized process. It may be good to write down what you want and allow Infinum to determine your possibilities.
They’ll come back and present their ideas. They’ve worked with other institutions like ours and can think out of the box. Clients should be more personable, develop a relationship with the vendor, and continue with the pace they want.