Creating beautiful software for 13 years

At Infinum, we develop and design great software for mobile and web. Our clients are large brands, banks, insurance companies, media publishers, mobile carriers and other companies who need professional software solutions.

Many awards prove the quality of our work, the experts working here share their knowledge on our blog, and our Facebook and Instagram pages show how much fun we have while doing it.

We're a bunch of young people, we appreciate humor, music, quality code, beautiful design and a friendly work atmosphere. 

 
$10,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2005
Show all +
New York City, NY
headquarters
  • Infinum
    120 E 23rd St
    New York City, NY 10010
    United States
    +1 (917) 838-2194
other locations
  • Infinum
    156 2nd St
    San Francisco, CA 94105
    United States
    +1 (415) 304-6782
  • Infinum
    Strojarska 22
    Zagreb 10000
    Croatia
    +385 (91) 606 4062
  • Infinum
    Tehnološki park 22a
    Ljubljana 1000
    Slovenia
    +386 (51) 258 909

Portfolio

Key clients: 

We’re developing high­end software for global clients ranging from small startups to large brands. Some of our clients are Royal Carribean, Universal Music Group, T-Mobile, P&G, Crowdstar, Eventim, Samsung, and Bayer. Discover more of our work on our website

Building a better ViaMichelin

HAKmap is an interactive map of Croatia, designed to help drivers, especially tourists, plan their journey, find places of interest like fuel stations, shopping centers or post offices, and get up-to-date info on the traffic situation, road works or weather.


Getting people better exchange rates

CurrencyFair is one of the most successful Irish startups. Now a global company, they have raised $15.45 million in funding from investors on the premise of offering the cheapest and simplest way to transfer and exchange money internationally.

Where do all the broken hearts go?

The Museum of Broken Relationships is a crowdsourced platform for stories and items shared by people whose relationships have come to an end. We were engaged to create a digital extension of the museum, and the result is a responsive web app that connects the global community through stories of love and loss.

Bringing the cash register to the age of mobile

AgentCASH combines a fiscal cash register, a mobile payment solution and a web store in one. We designed user interfaces and built native iOS and Android apps so your business can shoot for the stars, and AgentCASH will get you closer by setting up your payment infrastructure in the cloud.

Sending and receiving millions of euros with mobile apps

A while back, we got frustrated with the state of the mobile banking ecosystem, so we decided to change that. Today we build apps for a number of banks that are as functional as they are beautiful.

Shipping software for Caribbean cruise ships

The Image Group delivers the most advanced photography solutions for major cruise liners and their guests. Our role as a partner is to advise and assist in designing, building, testing and deploying high-tech software solutions for onboard photography. 

Reviews

Sort by

Mobile App Dev for Telecom Operator & Communications Provider

Infinum’s sharp team of industry experts is a market leader in Croatia.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Dec. 2017
Project summary: 

Infinum conducted extensive hands-on beta testing and market research to formulate UX/UI designs. They built native apps for iOS and Android with some hybrid functions. It features auto-login and biometrics.

The Reviewer
 
1,001-5,000 Employees
 
Croatia
Digital Customer Experience Manager, Telecom Operator
 
Verified
The Review
Feedback summary: 

The final deliverable has garnered a 4.5-star average rating in app stores and has 150,000 engaged monthly users. Beta testers and end users have given the product universally positive feedback. Infinum is creative, proactive, and has a fresh perspective. They work outside the scope of the budget.

BACKGROUND

Introduce your business and what you do there.

I’m the digital customer experience manager for the second largest telecom operator in our region. We provide internet and mobile services and digitalize of customer-facing touch points.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We launched a mobile self-care app five years ago. It needed to be redefined and repositioned to align with current trends.

SOLUTION

What was the scope of their involvement?

Infinum designed and developed a beta version, UX/IX, and final app implementation. It’s mainly a native app for both iOS and Android. We used to make a version for Windows Phones but discontinued that investment. Hybrid elements include a redirect to our company website. Features include touch authentication, auto-login via mobile networks, promotional elements, troubleshooting, and point-of-sale locations. Users can access detailed invoices via an interactive menu.

A designer directed our one-month research phase. She interviewed users about the current iteration, read reviews in the app store, and organized workshops with our stakeholders. The team created wireframes based on this feedback and tested the new flow with real customers. After the user interface and graphic elements design stages, we started development. They also provide reliable QA testing.

What is the team composition?

The respective iOS and Android teams included a project manager, two developers, a lead and junior designer, and a QA manager.

How did you come to work with Infinum?

Their founders first contacted us when they were selling an interactive map.

How much have you invested with them?

The last redesign project cost €100,000 ($120,000 USD).

What is the status of this engagement?

They’ve been our mobile development partner since 2009 or 2010. We started our latest project in June 2017. They delivered the frontend by the end of the year. We’re currently working on app stabilization. Our roll-out strategy plans to launch the app in May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Infinum’s sharp team of industry experts is a market leader in Croatia. I’m satisfied with the quality of their work. The app’s first version has been in production for five years. It has a 4.5-star average rating and 150,000 active monthly users. It’s been well-received so far. Beta testing yielded positive feedback.

How did Infinum perform from a project management standpoint?

Since we work remotely, we exchange information over digital channels like Slack and a task management tool. They developed the frontend app in two-week Agile development cycles. Our dedicated team works together in one room, which allows for open communication. We hold workshops in-house as needed.

What did you find most impressive about them?

Infinum is a young team with a sharp digital mindset. They approach our engagement of over five years as a partnership. The team always suggests improvements and proactively makes changes at no extra charge.

Are there any areas they could improve?

Although I appreciate their youthful mindset, I come from a corporate environment. Sometimes, I’d prefer a slightly formal approach. It would be beneficial to assemble teams specifically tailored to different clients.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Native Mobile App Dev for Gaming Messaging Platform

"We wouldn’t have been able to get the product built and to this point without Infinum’s support."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2017 - Ongoing
Project summary: 

Infinum provides iOS and Android engineers to support the client-side implementation of a messaging app. They also supported web frontend development.

The Reviewer
 
51-200 Employees
 
San Francisco, California
Stephen Detwiler
CTO, N3TWORK INC
 
Verified
The Review
Feedback summary: 

Still in beta, the app has received positive feedback for their high-quality work. Throughout the engagement, Infinum’s technical expertise helped them meet deadlines and respond quickly to any inquiries or technical concerns that arose.

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of N3TWORK, a mobile games developer based in San Francisco.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We needed help building a mobile application for Android and iOS, both native and web-based development.

SOLUTION

What was the scope of their involvement?

We provided the requirements for the skill sets we needed and Infinum assigned people from their team to our app. We led the overall technical architecture, UX, and UI for the project. It's a messaging app that has integrated media, stories, and videos.

We also collaborated with Infinum on the implementation for the client side as we were building our in-house engineering team. It was almost a year that we had their engineers working on the project.

What is the team composition?

We worked with seven members of their team, including two iOS developers, two  Android developers, and one frontend web developer.

How did you come to work with Infinum?

One of my colleagues previously worked with Infinum and recommended them for this project.

What is the status of this engagement?

We started working together in May 2017 and we're almost done with the project. There’s currently an iOS engineer and an Android engineer working half-time to complete the transition to our in-house engineering team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software is still in private beta right now so we don't have metrics for the reception within the market. We wouldn’t have been able to get the product built and to this point without Infinum’s support. The quality of their work has been quite high. As far as any problems that have come up during development, they've been very responsive in working to continually improve the software over the course of the project.

How did Infinum perform from a project management standpoint?

They initially had a project manager coordinating with us. We ended up integrating the engineers directly into our team, so we didn't use their project management for the bulk of the project.

What did you find most impressive about them?

They were able to understand and adapt to our engineering style and project requirements very quickly. That was crucial to us all being able to work together as one team.

Are there any areas they could improve?

Not really. The biggest challenge we had was trying to coordinate the product across four time zones.

Do you have any advice for potential customers?

Be very clear about the scope and requirements of what you're looking to build. Then, communicate continually throughout the project about whether or not you feel the work is heading towards that goal.

4.5
Overall Score It's been a really good collaboration. I'm sure we'll work with them again.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They worked within fairly aggressive targets and did a good job meeting them.
  • 4.0 Cost
    Value / within estimates
    We could have spent less money elsewhere but it was worth it.
  • 4.5 Quality
    Service & deliverables
    They understood our overall goals and built to those requirements.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them and would do so again.

Mobile App Dev & UI/UX Design for Large National Bank

"It’s been hugely beneficial to work with a vendor that can translate customer needs into a cohesive design."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

Infinum provided frontend development for an iOS/Android mobile banking app. The solution lets users view their accounts, make payments, and monitor credit loans. It also includes a news feature.

The Reviewer
 
201-500 Employees
 
Ljubljana, Slovenia
Director of Development & Marketing, Bank
 
Verified
The Review
Feedback summary: 

Customers responded positively to the new app. It ranks high on Google and even inspired redesign efforts among competitors. Infinum’s enthusiastic team has a keen grasp of user experience and offers creative solutions. They’re flexible with scope changes and stick to deadline and cost estimates.

BACKGROUND

Introduce your business and what you do there.

I'm the director of product development and marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We wanted to launch a mobile banking app and needed a partner for frontend development. We wanted to include the latest technologies and unique features to set us apart from the mobile solutions of our competitors.

SOLUTION

What was the scope of their involvement?

They’re experts on user experience, so they helped shape the project from the beginning. They advised us on design and then developed the frontend based on our specifications.

The app includes a number of functionalities. Users can view all of their savings accounts and any cards connected with our bank, and also monitor the status of any credit loans. They can pay any outstanding orders and create electronic documents to assist with bill payments. The app is available for Android and iOS.

We conducted a redesign last year. Users can gain access via fingerprint scan on the Android app.

We’re currently considering additional functionalities for a new app.

What is the team composition?

They have a team of developers and designers and a team for business development.

How did you come to work with Infinum?

They responded to our RFP. They were a young firm at the time and we were really impressed by their enthusiasm and knowledge. They are very different than their competitors.

What is the status of this engagement?

We started working together in 2015 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re an excellent provider, so they delivered a quality product free of any errors that would leave our customers with a negative impression. This was the most important part for us. We saw great results upon launch.

User feedback has been very positive and our app is ranked quite high on Google.

How did Infinum perform from a project management standpoint?

We outline our priorities and sit down with them to discuss our needs for the coming year. They’re very flexible and work with us in the event of any scope changes.

We’re always thinking of new features to include and ways to optimize our app. Infinum has always supported us and advises us on solutions to maximize our product’s efficiency.

What did you find most impressive about them?

They're really cooperative and have a deep understanding of user experience. It’s been hugely beneficial to work with a vendor that can translate customer needs into a cohesive design. 

Are there any areas they could improve?

No, we are satisfied and expanding our business relationship.

5.0
Overall Score It was a good experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They work with us to prioritize any scope changes and take proactive steps to keep the project on track.
  • 4.5 Cost
    Value / within estimates
    Costs can always be lower, but they're an excellent value.
  • 5.0 Quality
    Service & deliverables
    They’re flexible, responsive, and support our needs. They deliver quality products.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anyone but our competitors. :)

iOS Mobile App Dev for Flight Booking Platform

“I've worked with remote teams for five years and Infinum is one of the best I've ever seen.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Feb. 2018
Project summary: 

Infinum conducted a code review and audit of an MVP that was created in-house. The team then rebuilt the entire flight-booking app for iOS, including an instant booking flow feature and calendar sync.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Senior Product Manager, Startup Incubator
 
Verified
The Review
Feedback summary: 

Infinum’s adaptability in working with unclear direction expedited completion and fostered trust. Their bespoke project management system made it easy to track progress and to budget appropriately. Humility amid work well done and reasonable pricing for high quality underscore their value.

BACKGROUND

Introduce your business and what you do there.

I'm a senior product manager at our company, which is essentially an incubator and accelerator. Fifty percent of our business is building companies from scratch and the other half involves helping existing businesses grow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

At the start of this project, we had built an MVP in-house within three weeks. It was quite buggy, but it proved and validated our concept. We needed support to build it further.

SOLUTION

What was the scope of their involvement?

To start, they did a code review and brought our engineer to their office to answer a few questions. After that was complete, they performed an audit that indicated the greatest opportunities, risks, and what to fix. They made it easy to prioritize and pinpoint where to act first.

Once we had a plan in place, we went into an agile way of working. We told them that since we were a startup builder, there was going to be a lot of ambiguity. They handled that really well and only gave us one condition; if we wanted more resources on the project, we'd need to give them some notice.

Infinum rebuilt the entire app, which is now available for purchase on the App Store. Part of the process involved creating an instant booking flow. This feature allows users to input their card details, after which they'll never have to fill out another form on a supplier site to book flights. You connect your calendar and can search, book, and sync flights that work around your schedule.

What is the team composition?

About five people have worked on this project throughout the whole period. The main iOS engineer and one of the project managers were there the whole time. We also had some backend support and one technical director was briefly involved. Whenever we had additional requirements, we had someone step in.

How did you come to work with Infinum?

We went through a broker to find Infinum. We were looking for a user experience-centric vendor with a specific set of technological skills and significant experience with mobile. The brokerage gave us five companies, which we narrowed down to three. Each of them gave us a proposal and we liked Infinum's best. We went to see their offices, held a meeting to discuss strategy, and really liked them. That's why we ended up choosing them.

How much have you invested with them?

We've spent between €70,000–€100,000 ($86,977–$124,254 USD).

What is the status of this engagement?

We first started working together in September 2017. We paused the project in early February 2018. Now that it’s built, it's become its own business and we've hired a CEO. It will be starting again at some point, but we're definitely continuing with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've worked with remote teams for five years and Infinum is one of the best I've ever seen. Their quality of work was very high and they’re proactive with solutions. They had a very hard job to complete within a very short time period. The team is really good at thinking like a startup, which worked out well for us.

Usually, I prefer to build my own team of remote contractors rather than using an agency. While many agencies limit your choices, it was quite different with Infinum. They were clear and upfront about what resources we were getting and why and offered us options, which was really nice. The iOS engineer is very experienced even though they didn't market it that way. They were very humble. Many things we do are quite complicated and they performed well with a fast turnaround time.

How did Infinum perform from a project management standpoint?

I really like their system. All of their iOS engineers sit together and all of their JavaScript engineers sit together, so they can meet to plan work in separate project rooms. When they're actually working on development, they’re surrounded by experts who can help. For communication, we use Slack. We had two joint channels for project and development.

They also use a proprietary tool called Productive. It's perfect for working with an agency. Not only does it create normal tickets, but it also tracks time, which can be viewed in monetary form. It shows the cost of each ticket and how much work is done each week. This system has made it really easy to plan our finances.

What did you find most impressive about them?

Their ability to accommodate smaller-style, startup thinking was excellent. Many agencies assign a project manager who requires detailed definition and adds excess layers of complexity. With Infinum, we could make many decisions within one day. They are totally fine working with that ambiguity and are consistently able to wing it. That was something we really wanted and they definitely delivered.

Are there any areas they could improve?

I'm quite a critical person and I really can’t think of anything. I'm really happy, even with the project management. Usually, agencies will really grift you on that side, pricewise. The bill was tiny, which is great because we still felt like everything was managed and taken care of. It was a good experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Consumer Electronics Manufacturer

“Infinum will ask questions and push back in order to develop the best product possible.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Nov. 2016 - Ongoing
Project summary: 

Currently in the testing phase, Infinum is building native apps for both Android and iOS. Their team works on design, backend, CMS, quality assurance, etc., using Slack, Rally, and SharePoint to track progress.

The Reviewer
 
10,000+ Employees
 
Amsterdam, Netherlands
Head of Digital Innovations, Consumer Appliance Manufacturer
 
Verified
The Review
Feedback summary: 

Although the project is large, Infinum stays on schedule while still providing excellent work. They’re flexible with changing requirements and needs, and the team proactively solves problems when they arise.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital innovation for a consumer electronics company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We wanted to build an app from end to end, including an administrative interface, content management system (CMS), design, backend, and quality assurance.

SOLUTION

What was the scope of their involvement?

We hired Infinum to build the complete platform, including a newly developed backend, for Android and iOS. Infinum wanted to build with cross-platform tools, but our company wants them to be native apps. The designers work specifically on touch point areas for users, and the entire system is being tested by them and overseen by us. We have a system architect and a product owner in-house who give Infinum the requirements and guide them through the development.

The app will be a mechanism for us to deliver content that relates to our consumer electronics.

Infinum doesn’t provide marketing, but they help with technical and usability strategy. We’ve delivered a few versions of the app, but only to test them because the work is still ongoing.

What is the team dynamic?

We have about 18–20 people on our team: a project manager, four or five Android developers, four or five iOS developers, two designers, three quality assurance testers, three or four for the backend, and two or three for the content management system.

How did you come to work with Infinum?

We found them through a Google search. Our previous partner was a bit too expensive, so I looked online, found a few options that I met with, and Infinum seemed the best fit.

How much have you invested with them?

We’ve spent a little over €1,000,000 [$1,180,065].

What is the status of this engagement?

We began working together in November 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the first version of the platform in the timeframe we had planned. It’s only been downloaded about 15,000 times, but we’re intentionally keeping it small. Right now, we’re just testing it in a few countries to see what improvements need to be made. In general, the feedback is positive, and we’re meeting all of our key performance indicators.

How did Infinum perform from a project management standpoint?

We have a dedicated project manager who communicates with us daily, and that’s been a fantastic relationship. We use Rally to store our backlog and requirements such as user stories, acceptance criteria, test cases, and defect logs. Slack is our main communication tool, although we do have biweekly in-person meetings and use Microsoft SharePoint for document collaboration. The process is fully agile and through scrum.

What did you find most impressive about them?

The language barrier was a concern, but they speak English as well as we do, so that’s never been a problem. Their team is quite large, so we thought it might take a while to orient everyone, but they jumped right into the work without hesitation. Unlike other agencies that just do what you say, Infinum will ask questions and push back in order to develop the best product possible, which we appreciate. Whenever we need to scale up or down, they’re accommodating and do their best to match our needs.

Are there any areas they could improve?

Their team is pretty young, so some seniority might give them a bit more focus and direction.

5.0
Overall Score It's a pleasant experience working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're flexible and always keep deadlines.
  • 5.0 Cost
    Value / within estimates
    In comparison to other companies, we're getting quite a lot for our money.
  • 5.0 Quality
    Service & deliverables
    I've never had issues with their products.
  • 5.0 NPS
    Willing to refer

Web Dev for Municipal Equipment Manufacturer

“They’ve developed everything we imagined, which is impressive from a personal and professional point of view.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2017 - Ongoing
Project summary: 

Infinum built a new corporate website that promotes road machinery, which includes a new domain, multiple languages, and rich media content. They continue to provide assistance with web tools.

The Reviewer
 
51-200 Employees
 
Kalinovac, Croatia
Lahorka Lojen
Communications Specialist, RASCO
 
Verified
The Review
Feedback summary: 

After months of intensive development work, Infinum launched a modern and responsive website that met expectations. They fix bugs immediately, communicate frequently, and collaborate well with a young internal team. 

BACKGROUND

Introduce your business and what you do there.

RASCO is a manufacturing company based in Kalinovac, Croatia. We specialize in municipal equipment for road maintenance, including snow plows, salt spreaders, crane mowers and vehicle upgrades. We build everything in-house, with the only imports being raw materials. I am a communications specialist who’s part of the marketing team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We needed a new corporate website. Technology had moved forward—everything from Google to social networks—and we needed to adapt to it and stay in touch with trends. It had to be written using four different languages, which was another challenge.

SOLUTION

What was the scope of their involvement?

Infinum built a new website for us from scratch. It was a long process, lasting for around eight months. They went through more than 200 screen proposals for our page using InVision, going from black-and-white designs to colored versions. After the pages were developed, we uploaded our content to see what it would look like. It had a lot of media content, including high-quality pictures, videos, and PDFs. Infinum also provided other small services like a consultation for web tools.

What is the team dynamic?

We worked with three people in the beginning—a project lead, a developer, and a designer. They expanded the team towards the end, adding two more developers and an IT specialist who moved our page to a new domain.

How did you come to work with Infinum?

I knew their company from a previous engagement, but I also researched other companies. Infinum offered the best deal for our budget, based on their portfolio.

What is the status of this engagement?

We started working with Infinum in January 2017, and we have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of work has been very good, and Infinum reacted quickly to any bugs we identified. The website looks nice and responds well. I do have Google Analytics data, but it’s not really relevant since the new website has only been online for two weeks.

How did Infinum perform from a project management standpoint?

The communication style is professional but also informal, which suits us since our internal team is younger. We’ve used InVision and Slack for the collaboration, communicating twice a day at times and never less than twice a week.

What did you find most impressive about them?

They’ve developed everything we imagined, which is impressive from a personal and professional point of view.

Are there any areas they could improve?

They could improve their design capabilities. The designer who worked with us was very young, so it’s possible that he simply didn’t have enough experience yet. However, he did a good job.

4.5
Overall Score Their work is not perfect, but it is very good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve hit all of their deadlines.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    We’ve had a few design and general issues, but they were all solved.
  • 5.0 NPS
    Willing to refer

Web Dev for Museum

"They know what we need and how to make it better."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Infinum created a new website to replace an outdated one which now serves as an extension to a museum exhibit. They’ll also be in charge of a future shop redesign and mobile app development.

The Reviewer
 
11-50 Employees
 
Zagreb, Croatia
Marija Curic
Managing Director, Museum of Broken Relationships
 
Verified
The Review
Feedback summary: 

The new website has a noteworthy increase in visitors, which also results in more museum visits as well. Infinum understands client requirements and is able to grasp ideas without needing much repetition. While their rates can be a bit expensive, they provide value and always reach their deadlines.

BACKGROUND

Introduce your business and what you do there.

The Museum of Broken Relationships is a global crowd-sourced collection of remains from failed love relationships.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We have been on the market for 6 years and had not updated our website since the beginning. It was not responsive and was rather poor in terms of content, user experience, and so on. We decided to invest into a new one, so we searched for the best possible agency in Zagreb, Croatia.

We had worked with a different company for the initial website. It was a small group of 3–5 developers. They were great at the time, but probably not enough 6 years later because we became far more ambitious.

SOLUTION

What was the scope of their involvement?

The basic goal was to create a new, responsive, and more informative website. We wanted it to be an extension of the museum in virtual space, to house a community, giving people a chance to interact with us, especially ones from parts of the world where we’ve never been. The museum has 2 permanent displays, in Zagreb and Los Angeles, but we have also been on tour around the globe for the last 10 years, with 50 exhibitions held in different places. Still, there are places where we haven’t been and never will be, so we were looking for some way of being close to all those people in the virtual world, if not the physical one.

There were different programming languages used on our site, including JavaScript, React, Ruby on Rails, and so on. We have worked with 1 project manager from Infinum’s side, who was the best part of the collaboration. I’m not sure how many developers were used, but I estimate that there were 5–10 being engaged at different times, from the beginning to the publishing phase. We stayed in touch with the project manager, the communication manager, the designer, and the head of the development team.

How did you come to work with Infinum?

We looked at 3 or 4 of the most popular and skilled agencies in Zagreb at the time. Infinum seemed to be the best option for us, so we started working with them. We were right in our decision.

How much have you invested with Infinum?

We have invested around 7% of our annual income in the project so far, between $45,000–$50,000.

What is the status of this engagement?

We started working with Infinum in late January 2016. The first phase of development took 9 months to complete, and the site was launched in the last quarter of the same year. We will continue the project with the redesign of our web shop, after which we’ll move on to a mobile app.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our new site instantly brought significant increases when compared to the same quarter in the previous year: +106% in sessions, +73% in page views, and +27% in museum visitors.

How did Infinum perform from a project management standpoint?

I didn’t expect to be as satisfied as I am— Infinum is excellent, even in terms of deadlines and cost. I don’t know if the same is true everywhere, but in Croatia, even though developers and creative agencies can excel in many areas, when it comes to deadlines and budgets, there are always problems. In Infinum’s case, we only had one small delay in the summer, which was beyond their control. The projected cost was adhered to as well.

What did you find most impressive about Infinum?

They know what we need, sometimes better than we do, and how to make it better. We expressed what we were thinking about in short sentences, like having an extension of the physical museum in the virtual space. Infinum came up with the idea of highlighting breakups on the world map in the first or second workshop we held, which I found fascinating. This has been my general experience with them, and I’ve never had to explain the same concept for hours and hours.

Are there any areas Infinum could improve?

They can be quite an expensive option for an entrepreneur in the museum business from a small country. We are planning to develop a web shop with Infinum — even though they are expensive from a Croatian point of view, the results are worth the money.

5.0
Overall Score We will continue to work with Infinum on the new project, which speaks for itself.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The collaboration was better than if we’d have chosen another agency.
  • 4.5 Cost
    Value / within estimates
    We are a Croatian organization, and the cost is high for our type of business.
  • 5.0 Quality
    Service & deliverables
    Infinum is an excellent provider.
  • 5.0 NPS
    Willing to refer
    I would recommend them anytime, to anyone.

Software Development for Sports Betting Company

"Infinum adapted to our way of working, which was an important factor for us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Summer 2016 - Ongoing
Project summary: 

Infinium developed an iOS and Android applications using given APIs from an existing platform and Account Management System. 

The Reviewer
 
11-50 Employees
 
Slovania
CEO, Na Zvezi
 
Verified
The Review
Feedback summary: 

The skillset of Infinum was high quality and met expectations. Their project management was flexible and deadline-focused. Infinum's team has a good mix of experience, speed, and skill level.

BACKGROUND

Introduce your business and what you do there.

Na Zvezi is a Slovenian company developing an operations management solution for online gaming. We have developed several products using our proprietary platform, all related to the sports betting and online casinos market. They are mainly intended for the European market. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We needed to develop and application. Infinum is our supplier for the mobile application part of our platform.

SOLUTION

What was the scope of their involvement?

We provided our APIs to Infinum, both for our platform and for our AMS [Account Management System]. Infinum used our documentation and development environments in order to build an Android and iOS sports betting application.

We did a lot of research analyzing our competition and developed the concept behind the application together with Infinum. Infinum used their experience to help us build a very good product.

How did you come to work with Infinum?

We found their company through a Google search. Infinum happened to be located in one of our neighbor countries, Croatia. We had several offers on the table, and after having very detailed interviews with each provider and their team, we decided to choose Infinum.

How much have you invested with Infinum?

Our budget for the mobile applications was around €600,000 [$630,000]. Infinum's hourly rates are between €70 and €100 [$73–$105] per hour, per developer. This is an idea of how much time and effort was put into developing our applications.

What is the status of this engagement?

We started working with Infinum almost six months ago. We have an ongoing contract for maintenance and upgrades. We work through a retainer fee, as well as time and materials for anything which extends beyond our normal agreement.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We think that, at the moment, there is no better product on the market than ours, for this area.

Infinum adapted to our way of working, which was an important factor for us. We didn't know the company and didn't do a lot of research around it. The development was much more complex than anticipated. We estimated that we'd be spending around €200,000 for the apps, but Infinum came up with many new ideas which we adopted. I am thankful to Infinum for this, as it would have been possible to develop our product for 30% of our cost, but not with the same level of quality and at the same speed. Speed was crucial for us, since we developed a sophisticated product in a short time, from scratch.

How did Infinum perform from a project management standpoint?

We decided to put project management in Infinum's hands. The timeframes we agreed upon contractually came with penalties if Infinum did not meet our deadline. Infinum finished the work without any issues. Infinum has a huge team, and they were able to use additional resources in order to speed up the project if needed.

What did you find most impressive about Infinum?

I appreciated the level of optimization and quality assurance provided by Infinum. Infinum optimized our product for less processing and power consumption and had excellent quality assurance protocols in place. We don't have the in-house capacity for testing our product, so we expected this from Infinum since day one. Infinum took the task very seriously.

Are there any areas Infinum could improve?

We haven't touched very deeply yet on the marketing features which are to be implemented in the apps, so I can't comment in that area. Still, based on the good experience I've had with Infinum until now, I can assume that the development of these features will run well. We needed to have a firm grounding before building additional features, but we will enter a new era with Infinum.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Comparing Infinum's quality, speed, and communication to the global market, they deserve the highest rating. Compared to the Slovenian market, I would give them a 4 because there are cheaper options. Infinum is no longer just a local company.
  • 5.0 Quality
    Service & deliverables
    Infinum has good capacity, and they can add additional staff in order to meet due dates. I have no complaints.
  • 5.0 NPS
    Willing to refer
    Infinum is a good choice for anyone who needs skills, capacity, and experience for their development. I wouldn't be very happy to recommend them, though, since I'd be losing my team.

Application Design for Cloud-based Mail Service

"The development workflow was great, and Infinum did a good job of accommodating me."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

Infinum designed the frontend aspects of a cloud-based platform, including initial prototyping and sketching for user functionality.

The Reviewer
 
1-10 Employees
 
Walnut, California
CEO, Virtual Post Solutions, Inc
 
Verified
The Review
Feedback summary: 

Infinum's design and development skills met expectations. While their project management had some room for improvement, their development workflow and willingness to accommodate made the project successful.

BACKGROUND

Introduce your business and what you do there.

Virtual Post Mail is a service which scans people's mail, allowing them to receive it through the cloud. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We were looking to revamp our entire mail management site.

SOLUTION

What was the scope of their involvement?

Infinum designed our platform from initial user functionality prototyping and sketching. We were planning to develop the site using our own programmers but decided to give Infinum a try for the frontend. We handled the backend ourselves.

How did you come to work with Infinum?

We came in contact with one of Infinum's designers via Dribble. Coincidentally, they happened to be a customer of ours.

How much have you invested with Infinum?

The cost of our project with Infinum was between $50,000 and $100,000.

What is the status of this engagement?

We started working with Infinum in January 2016. Most of the development was finished in October. We plan to use Infinum again in the first quarter of 2017 for redesigning our website.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Infinum's design was good, but it was also challenging. I'm a software engineer myself, which made presenting my vision more difficult. Things were squared away, and the final product quality was good. Infinum also did a good job development-wise. Because I have experience on the software side, managing that portion of the work was much easier.

How did Infinum perform from a project management standpoint?

Infinum could improve in this regard. The project manager who was assigned to us was fairly new and didn't follow up in the manner promised to us. I've needed to talk to one of the senior people from Infinum, who squared away most of my issues.

What did you find most impressive about Infinum?

I've appreciated the fact that Infinum's senior designer was actively involved in our project. Most agencies have a senior designer who talks to clients but isn't the one actually doing the work. The same thing happens on the software side, which is why I've tended to stay away from agencies. Infinum has been good at actually assigning the people who initially talked to me for the actual development of the project, and not passing the work down to junior developers.

Are there any areas Infinum could improve?

Outside of the project management issue I've mentioned, I can't think of anything. The development workflow was great, and Infinum did a good job of accommodating me. For a Croatian company, the team speaks English very well.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Infinum deserves a four for design, and a five for development.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended Infinum.

Mobile & Web Development for Startup B2B Marketplace

"The developers from Infinum whom I've worked with have been some of the best and brightest I've seen."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2016 - Ongoing
Project summary: 

The client had a legacy solution on a third party platform but needed to build a new solution from scratch. Infinum was hired to write the client's backend, including database design and wire-framing, as well as JavaScript front-end.

The Reviewer
 
11-50 employees
 
New York City, NY
CTO, B2B Marketplace
 
Verified
The Review
Feedback summary: 

The client enjoyed Infinum's suggestions, stating that they had very bright and talented developers. Infinum was proactive and asked good questions about the design, and they didn't take shortcuts. Infinum is highly recommended to others.

BACKGROUND

Introduce your business and what you do there.

We are a B2B [business-to-business] marketplace for the overstock industry. We are similar to eBay, with the exception that our customers are buying hundreds of thousands of pieces at a time. This is very much an offline market at the moment and involves emailing Excel files between partners. We're trying to transform it, and have brought Infinum in to help us build the marketplace from scratch.

I am the chief technology officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We had a legacy solution which had been built upon a third-party platform. It was an okay piece of auction technology but wasn't fitting for our business needs and where we wanted to scale to. We looked at building on top of an existing framework but came to the conclusion that building from scratch would align with our business better.

SOLUTION

What was the scope of their involvement?

Infinum handled the writing of our backend, including database design, modeling, wire-framing and building out the JavaScript front-end. I participated in the design process.

How did you come to work with Infinum?

I got Infinum's name from a friend who had worked with them in the past. I flew to Croatia and met them in person, in order to better understand how we could work together. I contacted a number of other options, but Infinum struck me as someone who could help us figure out how to build what we wanted, without having to come up with a complete design spec. We knew what general direction we wanted to take, but I left the user interface design up to Infinum. They came up with some great suggestions for this.

How much have you invested with Infinum?

The cost of our project with Infinum has been above $100,000.

What is the status of this engagement?

We started working with Infinum in early-March 2016. The first iteration was completed mid-July, and the development has continued since.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The developers from Infinum whom I've worked with have been some of the best and brightest I've seen. They came up with good solutions and business ideas which we hadn't considered but ended up implementing. I've had a very positive experience with Infinum.

What did you find most impressive about Infinum?

Infinum engineered things correctly while remaining proactive about making sure to create the right code, rather than finding shortcuts. Infinum asked many questions about our design, which we hadn't thought to specify, and erred on the correct side, without us having to request this. Some other developers I used in the past might take some shortcuts unless I specified otherwise.

Are there any areas Infinum could improve?

No software is ever developed as quickly as we'd like it to, but this is the nature of the field. I have no specific criticisms of Infinum. They've done a good job.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer