Infinum

Introduce your business and what you do there.

I’m one of the co-founders of a group that created a healthcare app called AIdentyfy. The app uses machine learning tools to identify implants from x-rays for preoperative surgical planning.

What challenge were you trying to address with Infinum?

My group conducts a lot of machine learning-based programming and research, and we needed a way to package this on a mobile platform.

What was the scope of their involvement?

Infinum was able to implement our machine learning model into an iOS app that is HIPAA-compliant. 

The app has a case-planning feature, so the surgeon or their team can input patient information and also store patient radiographic images. The automated implant identification feature works off of those stored images. If the surgeon wants to know which implant the patient has based on their x-ray, they no longer need to reach out to the patient’s former surgeon or try to get outside hospital records; instead, they can just take a picture, and the app’s recognition functionality identifies which company made that implant. This allows the surgeon to have the right equipment available.

What is the team composition?

We worked with a project manager as well as developers and designers.

How did you come to work with Infinum?

I did a Google search and found Infinum on Clutch. After interviewing a couple of software firms that seemed to be in line with what we were looking for, we reached out to Infinum. I liked their team — they had a good vibe about them. They also had someone on the team with machine learning expertise, so it seemed like the right fit.

How much have you invested with them?

We spent $50,000–$100,000.

What is the status of this engagement?

Our work together began in early 2019, and it ended in late 2020.

What evidence can you share that demonstrates the impact of the engagement?

We looked at the number of user downloads as well as feedback in the App Store to measure functionality. I looked at comments from my co-workers and people I don’t know who downloaded the app. I considered feedback on how ergonomic the app was to use for older surgeons who aren’t very tech-savvy.

How did Infinum perform from a project management standpoint?

They were very good and responsive. Most of our communication was through Slack, and it was very easy to get in touch with them. 

What did you find most impressive about them?

I thought they were very professional. They were constantly asking questions and trying to pinpoint what we needed and in what form. They tried to see what would be helpful from a healthcare provider standpoint.

My team has a lot of coding experience, and we did a lot of the machine learning backend work. Even from a technical standpoint, Infinum’s expertise was up to snuff. We didn’t have to wait for them to catch up or anything.

Are there any areas they could improve?

I believe they only had one machine learning person. There were times when he was occupied with other projects, so my team handled some of the technical troubleshooting. It would’ve been nice if they had someone from their end to help with that. That would be my only criticism.

Any advice for potential customers?

They’re very detail-oriented, so be prepared with the exact product or specifications that you need. They can run on very little instruction or feedback, but I think it behooves the client to be specific and provide a lot of feedback in order to get exactly what you want out of them.

Introduce your business and what you do there.

I'm the director of product development and marketing.

What challenge were you trying to address with Infinum?

We wanted to launch a mobile banking app and needed a partner for frontend development. We wanted to include the latest technologies and unique features to set us apart from the mobile solutions of our competitors.

What was the scope of their involvement?

They’re experts on user experience, so they helped shape the project from the beginning. They advised us on design and then developed the frontend based on our specifications.

The app includes a number of functionalities. Users can view all of their savings accounts and any cards connected with our bank, and also monitor the status of any credit loans. They can pay any outstanding orders and create electronic documents to assist with bill payments. The app is available for Android and iOS.

We conducted a redesign last year. Users can gain access via fingerprint scan on the Android app.

We’re currently considering additional functionalities for a new app.

What is the team composition?

They have a team of developers and designers and a team for business development.

How did you come to work with Infinum?

They responded to our RFP. They were a young firm at the time and we were really impressed by their enthusiasm and knowledge. They are very different than their competitors.

What is the status of this engagement?

We started working together in 2015 and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’re an excellent provider, so they delivered a quality product free of any errors that would leave our customers with a negative impression. This was the most important part for us. We saw great results upon launch.

User feedback has been very positive and our app is ranked quite high on Google.

How did Infinum perform from a project management standpoint?

We outline our priorities and sit down with them to discuss our needs for the coming year. They’re very flexible and work with us in the event of any scope changes.

We’re always thinking of new features to include and ways to optimize our app. Infinum has always supported us and advises us on solutions to maximize our product’s efficiency.

What did you find most impressive about them?

They're really cooperative and have a deep understanding of user experience. It’s been hugely beneficial to work with a vendor that can translate customer needs into a cohesive design. 

Are there any areas they could improve?

No, we are satisfied and expanding our business relationship.

Introduce your business and what you do there.

I'm a senior product manager at our company, which is essentially an incubator and accelerator. Fifty percent of our business is building companies from scratch and the other half involves helping existing businesses grow.

What challenge were you trying to address with Infinum?

At the start of this project, we had built an MVP in-house within three weeks. It was quite buggy, but it proved and validated our concept. We needed support to build it further.

What was the scope of their involvement?

To start, they did a code review and brought our engineer to their office to answer a few questions. After that was complete, they performed an audit that indicated the greatest opportunities, risks, and what to fix. They made it easy to prioritize and pinpoint where to act first.

Once we had a plan in place, we went into an agile way of working. We told them that since we were a startup builder, there was going to be a lot of ambiguity. They handled that really well and only gave us one condition; if we wanted more resources on the project, we'd need to give them some notice.

Infinum rebuilt the entire app, which is now available for purchase on the App Store. Part of the process involved creating an instant booking flow. This feature allows users to input their card details, after which they'll never have to fill out another form on a supplier site to book flights. You connect your calendar and can search, book, and sync flights that work around your schedule.

What is the team composition?

About five people have worked on this project throughout the whole period. The main iOS engineer and one of the project managers were there the whole time. We also had some backend support and one technical director was briefly involved. Whenever we had additional requirements, we had someone step in.

How did you come to work with Infinum?

We went through a broker to find Infinum. We were looking for a user experience-centric vendor with a specific set of technological skills and significant experience with mobile. The brokerage gave us five companies, which we narrowed down to three. Each of them gave us a proposal and we liked Infinum's best. We went to see their offices, held a meeting to discuss strategy, and really liked them. That's why we ended up choosing them.

How much have you invested with them?

We've spent between €70,000–€100,000 ($86,977–$124,254 USD).

What is the status of this engagement?

We first started working together in September 2017. We paused the project in early February 2018. Now that it’s built, it's become its own business and we've hired a CEO. It will be starting again at some point, but we're definitely continuing with them.

What evidence can you share that demonstrates the impact of the engagement?

I've worked with remote teams for five years and Infinum is one of the best I've ever seen. Their quality of work was very high and they’re proactive with solutions. They had a very hard job to complete within a very short time period. The team is really good at thinking like a startup, which worked out well for us.

Usually, I prefer to build my own team of remote contractors rather than using an agency. While many agencies limit your choices, it was quite different with Infinum. They were clear and upfront about what resources we were getting and why and offered us options, which was really nice. The iOS engineer is very experienced even though they didn't market it that way. They were very humble. Many things we do are quite complicated and they performed well with a fast turnaround time.

How did Infinum perform from a project management standpoint?

I really like their system. All of their iOS engineers sit together and all of their JavaScript engineers sit together, so they can meet to plan work in separate project rooms. When they're actually working on development, they’re surrounded by experts who can help. For communication, we use Slack. We had two joint channels for project and development.

They also use a proprietary tool called Productive. It's perfect for working with an agency. Not only does it create normal tickets, but it also tracks time, which can be viewed in monetary form. It shows the cost of each ticket and how much work is done each week. This system has made it really easy to plan our finances.

What did you find most impressive about them?

Their ability to accommodate smaller-style, startup thinking was excellent. Many agencies assign a project manager who requires detailed definition and adds excess layers of complexity. With Infinum, we could make many decisions within one day. They are totally fine working with that ambiguity and are consistently able to wing it. That was something we really wanted and they definitely delivered.

Are there any areas they could improve?

I'm quite a critical person and I really can’t think of anything. I'm really happy, even with the project management. Usually, agencies will really grift you on that side, pricewise. The bill was tiny, which is great because we still felt like everything was managed and taken care of. It was a good experience.

Introduce your business and what you do there.

I’m the founder and CEO of a smart music app startup that offers a personalized and simpler music platform for users.

What challenge were you trying to address with Infinum?

We were looking for a skeleton on which to develop our iOS app with Swift. We also wanted a strong architecture off of which we could build.

What was the scope of their involvement?

They developed the iOS application, providing a foundation that we could work from. We worked with them because there were parts of the app that we needed to develop ourselves. 

What is the team composition?

We had a developer, a project manager, and one main point of contact working with us.

What is the status of this engagement?

We worked with Infinum from May–August 2018.

What evidence can you share that demonstrates the impact of the engagement? 

Infinum did a great job of creating the architecture we were looking for. It was a great experience. Our developer was smart and kind and was willing to work with us to offer the best possible experience. Overall, they executed perfectly, and we were really happy with the work the team did.

How did Infinum perform from a project management standpoint?

The team did a fantastic job of keeping in touch and communicating with us about the work and deadlines. Infinum worked collaboratively to deliver products in a timely manner and within the deadlines. Additionally, they were willing to be adaptable and flexible, being open to changes and offering us the best solutions. 

What did you find most impressive about them?

Infinum was very easy to communicate with. The team was quick to understand exactly what we wanted, so we didn’t have a hard time explaining to them what needed to be done, which was incredibly helpful. On top of that, they have passion and stamina.

Are there any areas they could improve?

The cost could’ve been a bit more practical, given that we are a startup. They were on the higher side of our budget.

Please describe your company and your position there.

EN GARDE is a multidisciplinary design agency, mainly working on corporate solutions and applications in support of branding, marketing and educational activities of leading large and medium scale companies with a broad regional reach, based in Austria. I am Agency Lead of the Vienna branch, Project Lead in projects in cooperation with INFINUM, and Lead Consultant.

For what projects/services did your company hire Infinum?

For a large telecom partner we developed a custom made brand management platform, reaching out to the general audience, the companies' Europe wide workforce, supporting agencies and subcontractors. The main aim of the platform was to educate and explain strategy and guidelines and make various types of assets available, managing various levels of security and information distribution flows.

What were your goals for this project?

The goal was to bring, previously, local and widely scattered brand strategy and guidelines under a centralised virtual roof and make it available group wide, understandable and clear, with easy access to information and assets. Another mainly part was to set up and maintain digital style guides and guidelines, in a first step for marketing purposes but in a later as well for various digital productions and POS projects.

How did you select this vendor?

When the project came more and more concrete we sources for a stable and good partner to build this kind of solutions. We searched locally in Austria and in the neighbouring countries. One of the companies we sourced was INFINUM. We liked their portfolio, quality of delivery and the first contacts were very professional and informative. INFINUM came well recommended by one of our other clients, for a project outside out of Austria. From the start, we also found a good process level sync with INFINUM, working on similar tools, technical and coding set ups.

Describe the project and the services they provided in detail.

Back end and Front end development and technical consulting. Development in Wordpress, with extensive customisation of asset management part. Implementation and optimisation of designs provided by EN GARDE. Maintenance and further development of the platform, post launch. Development of additional features and ongoing quality management of the application.

What was the team composition?

Technical lead Project manager Lead developer Support developer (multiple at times) Dev ops Q/A

Can you share any information that demonstrates the impact that this project has had on your business?

The first project we developed with INFINUM was, well executed in sometimes challenging conditions, and very well received by the client, leading to a prolonged development of the initial project and winning of other projects at the same client, partially in the same department but also throughout the organisation expanding reach in HR and CSR departments.

How was project management arranged and how effective was it?

We used Productive.io for tasks and Slack for quick communication and email. Also regular Hangout calls when needed. The communication flow was good and all parties were very reachable, reaction times low, and information up to date.

What did you find most impressive about this company?

It is clear their internal process and flows are well set up leading to qualitative and robust products. Good onboarding and documentation enabled a good services and a continuity over a longer period of time. They have a good communication style and development flexibility.

Are there any areas for improvement?

On the global level - seems to run nicely. No real improvements to suggest from my side.

Introduce your business and what you do there.

I’m the chief customer experience officer at GO plc, a telecommunications company.

What challenge were you trying to address with Infinum?

We hired them to assist us in creating service apps for our company.

What was the scope of their involvement?

They developed our apps for iOS and Android, but we’re still in the MVP stage. They include basic features such as the ability to view and pay bills, activate bundles, etc. In the future, we’ll hopefully be able to view and manage appointments for different tasks, such as fixing an internet connection, installations, etc.

Their team helped a lot with the design aspect as well, as we had zero experience there. While we do have people in charge of marketing and strategy, Infinum aided and co-created some elements of it.

Currently, we’re adding functions to the apps and are going to spend 2019 refining them so that we can reach a world-class level.

How did you come to work with Infinum?

I reached out to several companies in the app business, however, I knew about Infinum beforehand since they had done work for other telecommunication companies. The apps they’ve produced have high ratings and their offer was the best.

We clearly specified to them that we’re a small company that can’t benefit from the economy of scale. We didn’t want a solution that was designed for another market, which they could simply tweak, recycle, and then sell to us. We wanted something that was truly customized for us, and Infinum was able to accommodate all our needs. It was a very straightforward process.

What is the status of this engagement?

We started working together in May and ended the collaboration in November 2018.

What evidence can you share that demonstrates the impact of the engagement?

They adjusted to our challenges and helped us bring the app to market in only six months, which is remarkable.

How did Infinum perform from a project management standpoint?

I’m extremely satisfied with their project manager. He’s a younger guy, but also quite agile. He was flexible with his working hours and was always helping us. Furthermore, he never hesitated to provide recommendations whenever he saw a different direction that we should consider. He held our hand throughout the project, especially given that this was our first experience with app development.

What did you find most impressive about them?

Their flexibility was quite extraordinary. Other providers will only sell a product without first asking their client what they want in order to accommodate their needs. On the other hand, Infinum is a young company with a lot of potential and a wonderful corporate culture. They don’t have a fixed mindset with which they approach problems. Instead, they review it with their customer in order to find a decent solution. The level of support we received was amazing.

Are there any areas they could improve?

No.

Introduce your business and what you do there.

I’m a CIO for an automobile club. We provide roadside assistance, as well as some other services, such as driver examinations.

What challenge were you trying to address with Infinum?

There are three portions of the driver examinations: theory, emergency roadside medical assistance, and the practical driving exam. We needed a mobile app for our examiners to input all the data.

What was the scope of their involvement?

They worked with us to create an Android mobile app. It is for our official examiners' internal use and allows them to input data for all three parts of the test. For the driving test, they connect to the vehicle’s GPS for location and time tracking. 

The examiner marks any mistakes made during the exam, and the app marks the time, GPS location, current speed, and any other relevant information surrounding the mistake. Based on the number of mistakes, the driver passes or fails that portion of the test.

All of the data related to the exam is combined in the app. If the driver passed, we upload results for the Ministry of Interior, and the driver can go to their nearest office to get their license.

What is the team composition?

The project manager is my primary point of contact. He oversees the team, which includes a UX/UI designer, developers, and testers.

How did you come to work with Infinum?

We’ve been working with them for nearly a decade. They are our dedicated mobile app design and development partners. 

What is the status of this engagement?

We began working on this project around October 2017, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’re very satisfied with their work. They’re very dedicated to producing quality designs. The designers tailor-make each screen for the appropriate business flow. As a result, the UI/UX matches our process very closely. That also makes it easier for their developers to implement everything.

How did Infinum perform from a project management standpoint?

The project manager does a very good job. They invested in outlining the project's schedule and sticking to the timeline.

Their communication is good. We mostly use Slack and a product management platform that they developed to communicate. 

What did you find most impressive about them?

Their dedication to perfecting the UI/UX sets them apart from others I’ve worked with in the past. 

Are there any areas they could improve?

They've grown a lot since we began our engagement, and it takes longer to achieve goals now. They're more formal as well. 

Do you have any advice for potential customers?

Spend as much time as possible completing design before diving into coding.

Introduce your business and what you do there.
Hrvatska poštanska banka is a bank in Croatia. I’m the head of the direct channels division, which includes digital channels.

What challenge were you trying to address with Infinum?
They’re our mobile app developer.

What was the scope of their involvement?
Infinum developed our Android and iOS banking app from scratch. They handle the ongoing, day-to-day activities regarding the app, including solving any issues.

The app interfaces with other internal systems. It has all the modern features of a banking app, like making transfers and payments, checking services, and using our e-branch. The app is in line with other banking apps on the market.

What is the team composition?
I don’t have insights into what the team size was during the initial development. Currently, we have 3–5 dedicated resources, depending on our budget and project plan. Their relationship manager is our main contact. He relays all our requirements to the developers and analysts.

How did you come to work with Infinum?
Infinum was working with the bank before I came onboard. The app was up and running when I started.

How much have you invested with them?
The cost so far this year is up to $200,000. The total since the bank signed the contract till now is more than $1 million.

What is the status of this engagement?
Infinum had an ongoing contract when I started working at the bank in December 2019. The collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?
Things are going quite well. We’re happy with the relationship and with the day-to-day operational matters. The app has good ratings in both stores.

How did Infinum perform from a project management standpoint?
My team has daily communication with them. We use standard communication and documentation tools as well as create change requests and test scenarios. There’s nothing too advanced.

What did you find most impressive about them?
Infinum has a young responsive team that’s well-equipped for what it does.

Are there any areas they could improve?
There’s always room for improvement, but there’s nothing significant. We can always ask for more developers, lower prices, and better delivery but we’re definitely satisfied with the overall services Infinum provides.

Do you have any advice for future clients of theirs?
They’re a serious company, well-recognized in the Croatian market and outside of it. This is a nice thing for any company that started from scratch. Infinum provides a wide range of services in banking and other industries. As a company, they definitely had a positive trend from the beginning, and they provide high-quality services.  

Introduce your business and what you do there.

I’m the head of digital innovation for a consumer electronics company.

What challenge were you trying to address with Infinum?

We wanted to build an app from end to end, including an administrative interface, content management system (CMS), design, backend, and quality assurance.

What was the scope of their involvement?

We hired Infinum to build the complete platform, including a newly developed backend, for Android and iOS. Infinum wanted to build with cross-platform tools, but our company wants them to be native apps. The designers work specifically on touch point areas for users, and the entire system is being tested by them and overseen by us. We have a system architect and a product owner in-house who give Infinum the requirements and guide them through the development.

The app will be a mechanism for us to deliver content that relates to our consumer electronics.

Infinum doesn’t provide marketing, but they help with technical and usability strategy. We’ve delivered a few versions of the app, but only to test them because the work is still ongoing.

What is the team dynamic?

We have about 18–20 people on our team: a project manager, four or five Android developers, four or five iOS developers, two designers, three quality assurance testers, three or four for the backend, and two or three for the content management system.

How did you come to work with Infinum?

We found them through a Google search. Our previous partner was a bit too expensive, so I looked online, found a few options that I met with, and Infinum seemed the best fit.

How much have you invested with them?

We’ve spent a little over €1,000,000 [$1,180,065].

What is the status of this engagement?

We began working together in November 2016, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We launched the first version of the platform in the timeframe we had planned. It’s only been downloaded about 15,000 times, but we’re intentionally keeping it small. Right now, we’re just testing it in a few countries to see what improvements need to be made. In general, the feedback is positive, and we’re meeting all of our key performance indicators.

How did Infinum perform from a project management standpoint?

We have a dedicated project manager who communicates with us daily, and that’s been a fantastic relationship. We use Rally to store our backlog and requirements such as user stories, acceptance criteria, test cases, and defect logs. Slack is our main communication tool, although we do have biweekly in-person meetings and use Microsoft SharePoint for document collaboration. The process is fully agile and through scrum.

What did you find most impressive about them?

The language barrier was a concern, but they speak English as well as we do, so that’s never been a problem. Their team is quite large, so we thought it might take a while to orient everyone, but they jumped right into the work without hesitation. Unlike other agencies that just do what you say, Infinum will ask questions and push back in order to develop the best product possible, which we appreciate. Whenever we need to scale up or down, they’re accommodating and do their best to match our needs.

Are there any areas they could improve?

Their team is pretty young, so some seniority might give them a bit more focus and direction.

Please describe your company and your position there.

Modra zavarovalnica create accessible insurance and other financial solutions aimed at increasing an individual’s social security in all stages of life. Position: Member of the Management Board

For what projects/services did your company hire Infinum, and what were your goals?

Design and development of mobile application and API backend environment. Goal: Provide digital financial and supplementary social security services to the members of Modra zavarovalnica.

How did you select this vendor and what were the deciding factors?

The vendor was selected in a two-phase process. In phase 1 interviews were conducted. In phase 2, multi-criteria evaluation was performed. Deciding factors: size and organisation of bidder, reference projects, competencies, methodology of work, price of services,....

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Workstream 1: research and product strategy
• Workstream 2: ETP release Technology : Vendor use Flutter framework, which allows one programming language and one codebase to create two different apps (for iOS and Android).

How many resources from the vendor's team worked with you, and what were their positions?

The vendos has provided more than 10 different professionals with different competencies: UX/UI designer, Backend web developer, Flutter developer, Project manager, .NET developer and others

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are not yet in the phase of mass use of the application.

Describe their project management style, including communication tools and timeliness.

Clearly defined roles and responsibilities, communication is clearly and respectfully, very effective project methodology, trying to understand every time how their activities fits into mission of Modra zavarovalnica, respect each member of team, etc.

What did you find most impressive or unique about this company?

The continuity of project activities is ensured despite changes in their team structure., High level of efficiency of work methodology

Are there any areas for improvement or something they could have done differently?

no suggestions