Infinum

Introduce your business and what you do there.

Our company's one aim is to make the lives of truck drivers crossing Europe easier and safer. We do this by showing them the best and safest parking spaces across their routes. We have developed an app and web portal, and have over 300,000 users at the moment, so our business is going well.

I am the managing director of the company.

What challenge were you trying to address with Infinum?

Our business strategy is to help truck drivers in their daily routines, and we needed an expert company able to transfer our technical requirements into the perfect app for our users.

What was the scope of their involvement?

Infinum is responsible for the majority of the work on our website, including maps, logins, user registration functionalities, and so on. Infinum has also built our iOS and Android app in its entirety.

How did you come to work with Infinum?

We approached the purchasing director of the German-based software company which owns us, asking about a developer which could support our group. Infinum came out on top.

How much have you invested with Infinum?

The cost of Infinum's services has been between $150,000 and $200,000 per year.

What is the status of this engagement?

We started working with Infinum 2 years ago. We've used them for development on additional apps, including one for our US market.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The number of users we've attracted is more related to the marketing part of our business.

Infinum has been able to advise us on which direction we could take on the development and improvement of the app. I met Infinum's team for a day, in Zagreb. I was impressed by their building and by the young but skilled team. They're able to think in terms of mobile application integrations with websites and portals, getting into the heads of the target groups. I've been impressed by this, and find Infinum to be more than a company developing apps from a technical point of view.

What did you find most impressive about Infinum?

I tend to only provide Infinum with portions of the requirements, given that I'm not a technical person, but they've always impressed me with the feedback provided.

Are there any areas Infinum could improve?

Improvements are always a 2-way street and depend on whom we're working with.

Introduce your business and what you do there.

I’m the executive director of a hybrid organization that operates as a kind of chamber of commerce and neighborhood improvement association. We’re a nonprofit that takes care of public spaces, promotes our neighborhood, and advocates on behalf of local small businesses.

What challenge were you trying to address with Infinum?

We had an analog loyalty program with about 80 member businesses. It provided deals for neighbors but had no digital version. Users wanted a mobile app to go with the program, so we opened a competitive bid for development agencies.

What was the scope of their involvement?

They designed the look and logic from scratch, based on our existing analog program. We gave them a list of participants, the area, and how the program worked, and they created an interactive app with a map and added functionality that the original listing lacked. The app is for iOS only.

What is the team composition?

I regularly interact with four people, but I’m not sure how big the overall team is behind the scenes. I see their New York-based business development lead in person, and I correspond with a project manager, graphic designer, and coder in Croatia.

How did you come to work with Infinum?

We did some internet research, asked for recommendations, and sent an RFP to about 20 firms. Infinum was among the respondents to our request.

How much have you invested with them?

So far, we’ve spent about $16,000, and our total projected budget is around $28,000.

What is the status of this engagement?

We started working together in November 2018, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re just about to enter the beta testing phase, so we don’t have any user feedback yet. I’ve gone through the existing screens for this production version, and it’s exactly what we want. It looks great, and I can’t wait to try it out in the field.

How did Infinum perform from a project management standpoint?

They were excellent; I wish all my vendors operated as well as they do. We had regular weekly meetings, and they always followed up and stayed on top of everything. They ask questions, are always on time, and are easy to reach by email or by video chat.

What did you find most impressive about them?

Their cost provides a great value. Their graphics and the attention and thought they put into their work were noticeably better than any other firm we considered. They’re responsive, and we’re pleased with their work so far.

Are there any areas they could improve?

They are great at asking questions ahead of time, and we’ve had few surprises. Some issues arose during the process regarding scope, but they were rare. Anything that happened was typical of this kind of project, and we had an excellent experience.

Do you have any advice for potential customers?

Be transparent, and think ahead about the scope and logic of your project. They will be very efficient and provide great options for functionality and design but will work much faster if you come to them with clear ideas.

Introduce your business and what you do there.

I'm head of digital and customer support at Porsche Slovenija, a car importer company.

What challenge were you trying to address with Infinum?

We needed someone to develop a mobile app for our loyalty program.

What was the scope of their involvement?

Infinum developed a mobile app for Android and iOS from scratch. The app is for our loyalty program, which rewards customers who buy new vehicles, get service repairs, etc.

They built the first version of the app, which enables customers to login and see all the invoices from our dealers’ shops as well as bonuses and benefits that they have from our loyalty program. There’s also a search function. Users can view a map of Slovenia and determine where to get bonuses and discounts. Infinum is currently developing a functionality that allows users to share their location so that they can get roadside assistance.

What is the team composition?

There’s one person who coordinates all of the tasks. They have multiple software engineers.

How did you come to work with Infinum?

We pitched different agencies. We presented each of them with a task, and Infinum won. They offered the best price and performed the best.

What is the status of this engagement?

We started working together in August 2018, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We are in the process of determining our downloads goal. We will start working toward that in November when we release the new version of the app. We’ll track downloads and interactions. 

We currently measure how responsive and timely Infinum is. We’re at an 85% success rate of delivering the solutions within the timeline. They’re sometimes late, but they’re performing quite well. 

How did Infinum perform from a project management standpoint?

We have regular meetings. We’re in close touch with them. They respond efficiently, and sometimes their deadline estimates should be more accurate, but this is quite normal for such projects. They have tools and knowledge on how to track every step of the project as well as costs. We know where we are with them every day.

What did you find most impressive about them?

They're a young team with great energy. Sometimes, they have out-of-the-box solutions that don't always work for the corporate world. They’re responsive, and we’re pleased with their work so far.

Are there any areas they could improve?

Costs have occasionally exceeded what we planned for the new build. They could be better at providing more accurate deadline estimates.

Do you have any advice for potential customers?

Try to write down all of the functions that you want to have. Maintain a clear picture of what you want to develop in the app so that you can get a real cost. If you don’t have a clear picture, it won’t be cost-effective.

Introduce your business and what you do there.

We are a large photo concessionaire in the cruise business. We collaborate with various international cruise lines, over a total of 40 cruise ships.

I am the managing director of the company.

What challenge were you trying to address with Infinum?

We had been trying to move our business from an analog to a digital model, whereby we would not only take photographs digitally, but have the whole process in the digital space from end to end, including viewing and delivery.

What was the scope of their involvement?

Infinum has helped us implement different elements of our solution. They've been involved in developing a variety of guest-facing, web-based technologies. Because cruise ships are often not connected to high-bandwidth internet, many of our solutions are running akin to an intranet approach, rather than being web-based in the true sense of the word.

How did you come to work with Infinum?

We were introduced to Infinum by someone else in the industry. We started working with Infinum when they were a much smaller, younger company. We were impressed with the speed at which Infinum was moving, and the flexibility with which they operated. As Infinum has grown bigger and bigger as a company, those aspects are still there, which is a positive factor.

How much have you invested with Infinum?

Unfortunately, this is proprietary information.

What is the status of this engagement?

We started working with Infinum in 2013. We've continued to collaborate on multiple projects, all tied to an overall platform.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We don't run metrics for this type of development, given that it's more of a custom approach. That being said, our satisfaction with Infinum has been high.

The work has been generally bug-free. For projects as complex and authoritative as ours, there will never be perfect results. We have a very structured testing and development program which exists in order to get rid of the known or anticipated problems. Infinum has always made sure that, by the time the product goes into production, it will be ready.

How did Infinum perform from a project management standpoint?

Infinum has delivered continually within the bounds of when they said they would deliver and they stuck to general cost estimates. We have a high regard for Infinum.

What did you find most impressive about Infinum?

Infinum has worked quickly and flexibly. Seeing this on a consistent basis has been good. Developers can vary in skills, but we've stuck with Infinum because of their quality.

Are there any areas Infinum could improve?

We've had a very close working relationship with Infinum. There are always areas for improvement, but we've been satisfied with them.

Introduce your business and what you do there.

Our company has developed a collaboration app for the iPad. I am the founder of the company.

What challenge were you trying to address with Infinum?

We tried to replicate the ease of working with a local team using a whiteboard during the ideation process of a project. When working remotely, I found that doing the same tasks over the phone was a much less productive process. Our business challenge was to create an application that replicated the in-person feel of people sitting around a whiteboard, brainstorming.

What was the scope of their involvement?

I engaged Infinum for all the iOS development work, including the features of the app itself: drawing, text, incorporating images, and so on. Infinum also developed a backend infrastructure which enabled users to save sessions remotely, via cloud. It also facilitated a sharing mechanism for all the users in a particular session, showing them all the changes being made as they happened.

How did you come to work with Infinum?

I was introduced to Infinum by a designer that was working with us for the user interface and user experience of the app. I had also gotten a recommendation for Infinum from another group that I was talking to. When I gave Infinum's team a briefing, they quickly understood what I needed and what would go into building the app. Infinum's pricing was fair as well.

Mobile app development involves building software for a relatively new platform, unlike web development for example, where the process has matured enough to allow for accurate estimates. Our app came with many uncertainties and a lot of inventing. Infinum understood this really well and enabled us to have some flexibility in some areas.

How much have you invested with Infinum?

The total cost of our project with Infinum was within the $10,000 to $50,000 range.

What is the status of this engagement?

Our app was launched in January 2015, after a 6-month development period.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The quality of the development offered by Infinum was great. Our app did exactly what I had designed it to do, without any issues.

How did Infinum perform from a project management standpoint?

We had to over-communicate and be very clear with each other, by phone and other mechanisms. We were able to do this well through weekly calls. Infinum has also developed a project management platform called Productive. We employed it successfully throughout the project.

What did you find most impressive about Infinum?

The quality of the development offered by the iOS team was top notch. I worked directly with Infinum's lead engineer and Chief Technology Officer, who were both excellent.

Are there any areas Infinum could improve?

I wouldn't call any single issue out. I've had a good experience with Infinum's team. The only downside was related to working with their team remotely. Being able to meet them in person would have been useful, but that was impossible, given our setup. Infinum's Chief Executive Officer spends most of his time in the US currently, building a client-facing team for project management. This will be very helpful to have.

Introduce your business and what you do there.

Memory Web is a photo app with the unique twist of allowing the user to store all of their photos in their phone. We utilize specific technology for organizing the photos, navigating through them and sharing them privately.

I am one of the founders of the business.

What challenge were you trying to address with Infinum?

I started this company along with my wife. Neither of us is a developer, so we needed a specialized firm. We tried two companies, one in the US and one in India, failing each time. They were in it more for the money than actually helping the client build something. Infinum was unique in the sense that they had made wireframe mockups right from our first call.

What was the scope of their involvement?

Infinum helped built our app for iOS. We've come to use them as our outsourced development team. We're constantly modifying the product, implementing different UI elements and changing features.

We changed the scope over time and used Infinum for other things besides development, like putting together initial versions of our website, video production, and design work. Infinum has provided us many resources for building the components which we needed.

How did you come to work with Infinum?

Because of our frustrations with the companies we'd already tried out, we came to talk to someone we knew in the East Coast. They highly recommended a Croatian company they'd used. We researched Infinum and saw that they'd won various European awards for development. We were weary of using an overseas partner again, but once we saw what Infinum were putting together, we decided to contact them. Besides capabilities, Infinum's cost structure was really attractive to us, compared to a developer in the US. We decided to give it a go, and Infinum has been our team since then.

How much have you invested with Infinum?

The original design built by Infinum had a cost of between $10,000 and $50,000.

What is the status of this engagement?

We started working with Infinum in September 2014. Our app was launched publicly in April 2016, after an extended period of modifications and tweaks.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Before launching our app, we gave demos to many potential investors and major companies. The constant feedback which we received was praise for our UI and how well the app was put together. They were basically talking about Infinum's work.

What did you find most impressive about Infinum?

Infinum is not in it for how much money they can extract from the customer. Their goal is to build a product, which was a big distinguisher for us. We have weekly update calls with our project lead, for which we're not charged. He wants to make sure that we're satisfied.

A unique factor about Infinum is that they've always told us if an idea was good or bad. Nine out of ten times, they're right, which is invaluable feedback to me.

Are there any areas Infinum could improve?

Infinum has its own tracking system for tickets which allows us to manage our own project. One downfall of this is that they're very busy and their company keeps growing. There have been times when we wanted to work on something, but they were booked up. This can be tough when launching a product to the market and things need to be achieved on a dime. Resource allotment has come up a few times, and we had to make sure that Infinum could feature us into their calendar.

Introduce your business and what you do there.

Repsly has created a solution called Field Activity Management, which is a cloud system aimed at companies whose employees are working outside of the office. We help those teams collaborate, organize, measure activities, and provide metrics from them, as well as collect data from the field and create analytics for it. Our presence is mostly within the retail field, but we're also entering the services industry, keeping track of service technicians on the field. Our company was founded in 2010, in Croatia. In 2012, we moved our headquarters to Boston. We've gone through a funding round and have been working as an American company since 2014. Our sales, marketing, and support teams are in the US, while research in development is done in Croatia.

I am a co-founder of the company.

What challenge were you trying to address with Infinum?

We needed to migrate our iOS app from PhoneGap, which wasn't a functional solution.

What was the scope of their involvement?

We consulted with Infinum in order to have them take on both the design and development parts of building a native iOS app in Objective-C.

We have engaged Infinum for a separate rebranding project, when we changed our company name from Salespod to Repsly. Infinum was in charge of the design and user experience parts of the application, based on our visual standards. It became a completely different product.

How did you come to work with Infinum?

Infinum is a very well-known company, at least in Croatia. They have proven to be one of the best-organized companies that we could approach, with an extremely high level of quality. Infinum was also a fast-growing company. These were the main things that drew us to them. Infinum has some great people in its team, which are active in their communities. We knew that they'd be capable of delivering what we assigned them.

How much have you invested with Infinum?

The total cost of Infinum's development was in the $10,000 to $50,000 range.

What is the status of this engagement?

We started working with Infinum in 2012. Our most recent project was completed in 2015.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We continued working on the source code produced by Infinum using our own developers. Their code is still in use, 2 years after it was written, so it was very solid work. The transition was smooth, so our developers' satisfaction was high. Customer satisfaction doesn't apply to Infinum's work, and I don't have any other tangible metrics.

What did you find most impressive about Infinum?

Infinum has paid a lot of attention to our company culture, which influenced the people selected for the team. From our experience and that of other companies which worked with Infinum, I can say that this understanding brought great results. Infinum's people are magicians in terms of organization. From this ability of organizing work really well, also came great output quality.

Are there any areas Infinum could improve?

We had good ideas of where we wanted Infinum to go. I would have to think hard in order to determine if there was a level of freedom for Infinum, where the output was mostly their responsibility. Infinum has been considerate about our requests and paid a lot of attention to them. One of their designers became very involved in finding out how our app would work for our users and understanding its deeper workings. I don't think there's anything Infinum could have done better.

Introduce your business and what you do there.

I’m the digital customer experience manager for the second largest telecom operator in our region. We provide internet and mobile services and digitalize of customer-facing touch points.

What challenge were you trying to address with Infinum?

We launched a mobile self-care app five years ago. It needed to be redefined and repositioned to align with current trends.

What was the scope of their involvement?

Infinum designed and developed a beta version, UX/IX, and final app implementation. It’s mainly a native app for both iOS and Android. We used to make a version for Windows Phones but discontinued that investment. Hybrid elements include a redirect to our company website. Features include touch authentication, auto-login via mobile networks, promotional elements, troubleshooting, and point-of-sale locations. Users can access detailed invoices via an interactive menu.

A designer directed our one-month research phase. She interviewed users about the current iteration, read reviews in the app store, and organized workshops with our stakeholders. The team created wireframes based on this feedback and tested the new flow with real customers. After the user interface and graphic elements design stages, we started development. They also provide reliable QA testing.

What is the team composition?

The respective iOS and Android teams included a project manager, two developers, a lead and junior designer, and a QA manager.

How did you come to work with Infinum?

Their founders first contacted us when they were selling an interactive map.

How much have you invested with them?

The last redesign project cost €100,000 ($120,000 USD).

What is the status of this engagement?

They’ve been our mobile development partner since 2009 or 2010. We started our latest project in June 2017. They delivered the frontend by the end of the year. We’re currently working on app stabilization. Our roll-out strategy plans to launch the app in May 2018.

What evidence can you share that demonstrates the impact of the engagement?

Infinum’s sharp team of industry experts is a market leader in Croatia. I’m satisfied with the quality of their work. The app’s first version has been in production for five years. It has a 4.5-star average rating and 150,000 active monthly users. It’s been well-received so far. Beta testing yielded positive feedback.

How did Infinum perform from a project management standpoint?

Since we work remotely, we exchange information over digital channels like Slack and a task management tool. They developed the frontend app in two-week Agile development cycles. Our dedicated team works together in one room, which allows for open communication. We hold workshops in-house as needed.

What did you find most impressive about them?

Infinum is a young team with a sharp digital mindset. They approach our engagement of over five years as a partnership. The team always suggests improvements and proactively makes changes at no extra charge.

Are there any areas they could improve?

Although I appreciate their youthful mindset, I come from a corporate environment. Sometimes, I’d prefer a slightly formal approach. It would be beneficial to assemble teams specifically tailored to different clients.

Introduce your business and what you do there.

I'm the CTO of N3TWORK, a mobile games developer based in San Francisco.

What challenge were you trying to address with Infinum?

We needed help building a mobile application for Android and iOS, both native and web-based development.

What was the scope of their involvement?

We provided the requirements for the skill sets we needed and Infinum assigned people from their team to our app. We led the overall technical architecture, UX, and UI for the project. It's a messaging app that has integrated media, stories, and videos.

We also collaborated with Infinum on the implementation for the client side as we were building our in-house engineering team. It was almost a year that we had their engineers working on the project.

What is the team composition?

We worked with seven members of their team, including two iOS developers, two  Android developers, and one frontend web developer.

How did you come to work with Infinum?

One of my colleagues previously worked with Infinum and recommended them for this project.

What is the status of this engagement?

We started working together in May 2017 and we're almost done with the project. There’s currently an iOS engineer and an Android engineer working half-time to complete the transition to our in-house engineering team.

What evidence can you share that demonstrates the impact of the engagement?

The software is still in private beta right now so we don't have metrics for the reception within the market. We wouldn’t have been able to get the product built and to this point without Infinum’s support. The quality of their work has been quite high. As far as any problems that have come up during development, they've been very responsive in working to continually improve the software over the course of the project.

How did Infinum perform from a project management standpoint?

They initially had a project manager coordinating with us. We ended up integrating the engineers directly into our team, so we didn't use their project management for the bulk of the project.

What did you find most impressive about them?

They were able to understand and adapt to our engineering style and project requirements very quickly. That was crucial to us all being able to work together as one team.

Are there any areas they could improve?

Not really. The biggest challenge we had was trying to coordinate the product across four time zones.

Do you have any advice for potential customers?

Be very clear about the scope and requirements of what you're looking to build. Then, communicate continually throughout the project about whether or not you feel the work is heading towards that goal.

Introduce your business and what you do there.

I'm the owner and CEO of a company that creates hardware and software for musicians. 

What challenge were you trying to address with Infinum?

Our website was outdated and on an old Drupal platform, so I needed a development team to migrate the data onto a new site that they’d build from scratch.

What was the scope of their involvement?

Infinum migrated our data to a new site, using Ruby on Rails for the backend and React for the frontend. They also worked on our iOS and MacOS app, redesigning it to match the updated UX/UI of the new site. The app was already built out, so Infinum just took over development and redesigned it.

What is the team composition? 

We work with about ten people, including a project manager, two UI designers, some iOS developers, and numerous frontend and backend developers.

How did you come to work with Infinum?

I found about 30 different companies by asking for references and looking online, and our previous iOS developer recommended Infinum. We narrowed it down to about three companies, and I was most impressed by Infinum. They had a lot of experience and excellent previous work, so I hired them.

How much have you invested with them?

We’ve spent about $450,000. 

What is the status of this engagement?

We partnered in September 2017, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Ever since we launched the new site, our customer support tickets have significantly decreased. The site used to crash all the time, but we’ve had zero downtime since the new one went live.

How did Infinum perform from a project management standpoint?

I have a weekly meeting with the project manager, and they use an intuitive software management tool to track progress.

What did you find most impressive about them?

I’ve worked with lots of developers who failed to deliver, but Infinum always does what they promise. They’ve accomplished some highly complicated tasks. 

Are there any areas they could improve?

They could be better at providing more accurate deadline estimates.

Do you have any advice for future clients of theirs?

Have a standing meeting with them every single week.