Robosoft Technologies

What evidence can you share that demonstrates the impact of the engagement?

The initial project had been badly delayed and was incomplete, and we had a deadline coming up for a conference where we wanted to have the app ready. Robosoft was able to come in and complete the whole project within 12 weeks, whereas the original company had said they needed five months with no guarantee of meeting that deadline. Robosoft offered vastly superior delivery, even with changes that had to be made, and we were able to meet our deadline and go to the conference with our app released. My client is 100% satisfied with their performance.

How did Robosoft perform from a project management standpoint?

We use Slack for day-to-day correspondence. The project manager's very on top of things and we're constantly in touch. If we have any questions, they'll find out the answers without charging us for it. They also respond quickly to Skype calls or emails and take care of any issues that arise. The fact that they use interactive communication tools means we can respond pretty quickly to problems or bugs, which has been really helpful as a startup.

What did you find most impressive about them?

First of all, we've gone from a client who's been very anxious and lost a lot of money to a client who's been able to deliver a project and meet a deadline after a year's worth of pain. That’s been a great relief for me. Working with them takes a lot of the difficulty out of managing projects of a certain size because they're always available and they manage their projects really well.

Additionally,  smaller agencies tend to have limited in-house skillsets, but Robosoft has a large, diversely-skilled staff and there’s always somebody to meet your needs. They're not the cheapest, considering they're based in India, but they're cost-effective in that they assign their teams efficiently and deliver quality results.

Are there any areas they could improve?

Sometimes it can be tricky to follow a conference call due to the diversity of accents, but that's just something to be mindful of, not really a problem.

Do you have any advice for potential customers?

You need to stay in contact. Maintaining your communication is key. Keep making sure things have been updated and follow up on your project management stuff. It's no different from any other agency.

Could you share any statistics or metrics from this engagement?

Robosoft's main advantage is the bandwidth they can provide. They're not afraid to assign a lot of people to a single project and make it work. Robosoft is committed to the work, and they understand what our expectations are. Robosoft has been available when we needed problem-solving and having any sort of escalation done. If I'm not happy with a certain resource, the issue will reach the right people, who will take corrective actions. In the end, we are accountable for the projects we take on in the US, but Robosoft has been very collaborative in this respect.

How did Robosoft perform from a project management standpoint?

We don't let Robosoft handle much of the project management. In order to mitigate risks for ourselves, we use our own managers, but Robosoft has some internal escalation, team leadership, and management channels. Any escalations were responded to quickly, but we deal with our own clients, with few exceptions.

What distinguishes Robosoft from other providers?

Not having the right know-how within the mobile domain, I've leaned on Robosoft's experience for multiple projects. Our work has involved GPS tracking, interfacing with RFID devices, video functionalities, and so on. Robosoft has experience with things that would prove challenging to us, since they've worked on similar tasks across multiple projects. That has been their strength, and we've leveraged it whenever we could.

When I receive some first questions from a customer, I need to make sure that Robosoft's team can participate in the call, as they can speak about their previous engagements. If this isn't possible, we've often let the clients go, since we didn't want to take the risk. I've leaned on Robosoft, and they've been transparent in mentioning areas where they lack experience.

Is there anything Robosoft could have improved or done differently?

There have been some communication issues related to cultural differences, but they exist even within my own organization. I've given feedback to Robosoft about the team's use of language, grammar, and attention to detail.

Robosoft is able to fly resources to the US, but they don't have a great local presence, and they also don't work 24/7. Having a contact during off-hours in India would be an improvement. Overall, Robosoft has very good performance.

Do you have any recommendations for others considering working with Robosoft?

Robosoft has highly skilled members and a very good overall experience, especially on the creative side. If the customer is looking for good creative work for a lower cost factor, Robosoft is a good choice. They've typically given us fixed prices, which is rare to see today.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our client has given massive kudos to us for the work produced. They've had huge gains in traffic through the app developed by Robosoft.

How did Robosoft perform from a project management standpoint?

Robosoft was always very professional, delivered the work way before it needed to be completed, and they've been very easy to work with. Whenever Robosoft needed additional information from us, they were quick to let us know, and we made adjustments from there.

What did you find most impressive about Robosoft?

With very little or no direction, Robosoft has been able to take ideas and make them possible. Robosoft is quick to understand a situation and give us a reasonable estimation, delivering on it. Robosoft is thorough, honest, and gets the job done.

Are there any areas Robosoft could improve?

With overseas collaboration, it will be hard to adjust to the time delay. Robosoft has local people who make the work easier though, and we've gotten a deal that is worth it.

What tips or recommendations could you share that might increase the likelihood of success with Robosoft?

Any client should have an idea ready and be prepared to provide Robosoft with sufficient requirements about what needs to be built. After this, they should see some great results.