Robosoft Technologies

What evidence can you share that demonstrates the impact of the engagement?

Robosoft Technologies delivered the app within six weeks. The improvements expanded the range of functionalities and increased value; product analytics helped us measure performance. The new pipelines made content publishing immediate, as opposed to the previous two-week period. They stabilized the attrition rate and increased the length of the news product user sessions from 30 seconds to two minutes. They were also much cheaper than in-house or other outside agencies; we estimated a 500% cost savings.

How did Robosoft Technologies perform from a project management standpoint?

The project manager was diligent from the very beginning. We tracked progress with weekly status calls and a dashboard that outlined milestones, timelines, and potential risks for delays.

What did you find most impressive about them?

They handled concurrent responsibilities and successfully executed the deliverables. Their follow-through helped because we approached the engagement with only goals and one-liner ideas. Robosoft Technologies dedicated a considerable amount of time to guide us throughout the project, providing a different approach from other vendors that we greatly appreciated.

Are there any areas they could improve?

They could have expanded their digital strategy offerings by interrogating our problem statements and business model to a greater extent. Their problem-solving skills were very useful and valuable.

What evidence can you share that demonstrates the impact of the engagement?

The initial project had been badly delayed and was incomplete, and we had a deadline coming up for a conference where we wanted to have the app ready. Robosoft was able to come in and complete the whole project within 12 weeks, whereas the original company had said they needed five months with no guarantee of meeting that deadline. Robosoft offered vastly superior delivery, even with changes that had to be made, and we were able to meet our deadline and go to the conference with our app released. My client is 100% satisfied with their performance.

How did Robosoft perform from a project management standpoint?

We use Slack for day-to-day correspondence. The project manager's very on top of things and we're constantly in touch. If we have any questions, they'll find out the answers without charging us for it. They also respond quickly to Skype calls or emails and take care of any issues that arise. The fact that they use interactive communication tools means we can respond pretty quickly to problems or bugs, which has been really helpful as a startup.

What did you find most impressive about them?

First of all, we've gone from a client who's been very anxious and lost a lot of money to a client who's been able to deliver a project and meet a deadline after a year's worth of pain. That’s been a great relief for me. Working with them takes a lot of the difficulty out of managing projects of a certain size because they're always available and they manage their projects really well.

Additionally,  smaller agencies tend to have limited in-house skillsets, but Robosoft has a large, diversely-skilled staff and there’s always somebody to meet your needs. They're not the cheapest, considering they're based in India, but they're cost-effective in that they assign their teams efficiently and deliver quality results.

Are there any areas they could improve?

Sometimes it can be tricky to follow a conference call due to the diversity of accents, but that's just something to be mindful of, not really a problem.

Do you have any advice for potential customers?

You need to stay in contact. Maintaining your communication is key. Keep making sure things have been updated and follow up on your project management stuff. It's no different from any other agency.

Could you share any statistics or metrics from this engagement?

Robosoft's main advantage is the bandwidth they can provide. They're not afraid to assign a lot of people to a single project and make it work. Robosoft is committed to the work, and they understand what our expectations are. Robosoft has been available when we needed problem-solving and having any sort of escalation done. If I'm not happy with a certain resource, the issue will reach the right people, who will take corrective actions. In the end, we are accountable for the projects we take on in the US, but Robosoft has been very collaborative in this respect.

How did Robosoft perform from a project management standpoint?

We don't let Robosoft handle much of the project management. In order to mitigate risks for ourselves, we use our own managers, but Robosoft has some internal escalation, team leadership, and management channels. Any escalations were responded to quickly, but we deal with our own clients, with few exceptions.

What distinguishes Robosoft from other providers?

Not having the right know-how within the mobile domain, I've leaned on Robosoft's experience for multiple projects. Our work has involved GPS tracking, interfacing with RFID devices, video functionalities, and so on. Robosoft has experience with things that would prove challenging to us, since they've worked on similar tasks across multiple projects. That has been their strength, and we've leveraged it whenever we could.

When I receive some first questions from a customer, I need to make sure that Robosoft's team can participate in the call, as they can speak about their previous engagements. If this isn't possible, we've often let the clients go, since we didn't want to take the risk. I've leaned on Robosoft, and they've been transparent in mentioning areas where they lack experience.

Is there anything Robosoft could have improved or done differently?

There have been some communication issues related to cultural differences, but they exist even within my own organization. I've given feedback to Robosoft about the team's use of language, grammar, and attention to detail.

Robosoft is able to fly resources to the US, but they don't have a great local presence, and they also don't work 24/7. Having a contact during off-hours in India would be an improvement. Overall, Robosoft has very good performance.

Do you have any recommendations for others considering working with Robosoft?

Robosoft has highly skilled members and a very good overall experience, especially on the creative side. If the customer is looking for good creative work for a lower cost factor, Robosoft is a good choice. They've typically given us fixed prices, which is rare to see today.