What evidence can you share that demonstrates the impact of the engagement?
The impact of the platform they developed has been incredible. We’ve been able to train thousands of teachers and have about 15,000 monthly users.
We’ve been thrilled to have Robosoft as a partner. They’ve been understanding and very patient. Their CEO is passionate about supporting nonprofits and investing in early-grade education. It’s clear he wants to make sure his company is helping enable that for millions of more users and children. All of their team members have been absolutely fantastic to work with as well as professional and solution-oriented.
They’ve been a responsive partner as we’ve built up our internal capacity because we’re a fairly undisciplined organization from a technology and software development perspective. The Robosoft team has been attentive to our needs, even with last-minute and urgent matters. They’ve been a fantastic partner throughout this process.
How did Robosoft Technologies perform from a project management standpoint?
Our project management experience has been a bit variable. We’re on our third project manager at this point, and our current project manager is excellent. He gets it and is on top of everything that comes in. Our prior project managers were good but not to the degree that the current one brings. Our first project manager rolled off the project and our second one moved into a different role at Robosoft as well, we had longstanding relationships with each of them.
We use Asana for our shared workspace, and they use Jira internally. They translate our user stories into the Jira system separately.
What did you find most impressive about them?
I’m most impressed with their affability. Anything we take to them, they’re happy to entertain and provide us with a thoughtful answer. They always respond with a lot of joy; it’s always a positive experience working with them. We’ve never been told that something is not doable or that it’s going to be hard. We value their transparency and thoughtful partnership.
Are there any areas they could improve?
The consistency of project management experience is the one thing we’d flag. When we did our due diligence of doing reference calls, that was something we were made aware of even at the vendor selection process, that it was critical to get a strong project manager on our project. That seemed like a through-line for me.
Do you have any advice for potential customers?
Set up a good line of communication and understand what tools you’re going to use for that project management experience. It’ll be beneficial to get clarification on the frequency and style of communication, as well as the channels for that and who to go to for what. Having a good map for all of that upfront is very helpful.
The platform has had a significant positive impact on thousands of children and teachers. Robosoft Technologies coupled passion and expertise to build a solution that exceeded expectations. Their team is affable and solution-oriented. Professionalism and transparency are hallmarks of their work.