Emotion Engineering & Design

Robosoft is a full-service digital agency. We have worked with some of the largest global brands on their digital advisory, strategy, UX/UI design and engineering services covering end-to-end mobile app development, emerging technologies like AR / VR, wearables, chatbots and more.

We started in 1996 with Apple, as one of our first clients, working with them on the Mac platform.

 

Since we ventured into mobile in 2008, we have designed and developed over 1,800 mobile apps and digital products across platforms and devices.   

Our apps have garnered over a billion downloads and our work has delivered business impact for our clients, in terms of increased user engagement and/or revenue.

Our clients are spread across the world from diverse domains - Banking & Financial Services, News, E-commerce, Games & Entertainment and Healthcare to name a few. 

Some of our clients include:  McDonald’s, JC Penney, athenahealth, PRO Unlimited, Warner Bros, Disney, Target, Viacom, ESPN, Logitech, HP, AKQA, Daimler Benz, Americana Group, Paytm, NDTV, BSI Group, YES Bank… and more. 

Voted ‘Mobile App Development Company of the Year’ at the Amazon Mobility Awards, our other prestigious awards include Best of App Store, Apple Design Award, BAFTA, Stevie Gold Winner at American Business Awards and more. 

Connect with us to see to how we can partner with you to deliver delightful digital experiences.

 
$50,000+
 
$50 - $99 / hr
 
250 - 999
 Founded
1996
Show all +
San Francisco, CA
headquarters
  • Robosoft Technologies
    795 Folsom Street, 1st Floor, 
    San Francisco, CA 94107
    United States
    (408) 460-1555
other locations
  • Robosoft Technologies
    217, N.H.66, Santhekatte
    New Udupi, KA 576 105
    India
    +91 944.828.3891
  • Robosoft Technologies
    30 S. Wacker, 22nd Floor
    Chicago, IL 60606
    United States
    (312) 989-0972
  • Robosoft Technologies
    5 Penn Plaza, 19th Floor,
    New York, NY 10001
    United States
    (551) 227-1781

Portfolio

Key clients: 
  • Retail: Walmart,Target,JCPenney,Victoria's Secret,Lowe's
  • E-commerce: Snapdeal,Paytm
  • Media: ESPN,Disney,Viacom,Sony,National Geographic
  • Consumer: LEGO,Nestle
  • High Tech: HP,Logitech
  • Enterprise: PRO Unlimited
  • Agencies: AKQA,MXM,CP+B
  • Nonprofits: WWF,AARP

TEAMCHAT - Messaging and chat for Enterprises

Teamchat, a smart messaging app, approached us to redesign their existing application. Aside from the re-design, we proposed an SDK so that enterprises can create their own branded apps using the SDK, but with Teamchat’s backend. The app was rebuilt from scratch to make it fit into the workflow and make team communication much better. 

The app has an XSLT driven web chatlet rendering with intuitive messages like aggregate, summarising and organising responses. Internal teams of leading corporations use this smart app and have seen dramatic improvement is team communications.

 

EPOCRATES - Point-of-care app for doctors

Epocrates is point of care medical application by Athenahealth. As part of engagement Robosoft helped improve their user engagement and revenue. The app lets users identify pills by imprint code and physical characteristics. It also performs dozens of calculations, such as BMI and GFR. Users can review drug prescriptions and safety information for thousands of brand, generic, and OTC drugs.

McDelivery - the all new app for McDonalds

In 2016, McDonald’s India wanted to make their mobile app the preferred medium for ordering by customers. To achieve this, they partnered with Robosoft for a complete revamp of the design and engineering of their McDelivery mobile app. Designed and developed by us for iOS and Android, this app is an example of end-to-end mobile solutions and has had a positive impact on the brand's business within a month of launch. 

Dubber - a simple but smart call recording app

Dubber, based in Melbourne, Australia, is a company that provides cloud-based call recording and audio asset management service to its clients. The company wanted to bring its proprietary technology, the Playback engine, on iOS and Android platforms to cater to a bigger audience. Dubber joined hands with Robosoft and the end result was a “game changer” app (in their own words).  

A global footwear & apparel company

This app, nominated at the prestigious BAFTA awards, is an 'exercise buddy and coach' in your living room. It features an avatar which demonstrates exercise routines. At the end of the session the app displays fitness scores and levels of progress.  These points are graphed over time and a tailor-made exercise regimen is set to suit your needs.

A contingent workforce management company

A specially created Center of Excellence was set up for the client, a leader in the contingent workforce domain in the US. We recommended the creation of native apps for the Manager and  Worker Modules of a workforce management tool. The engagement is immersive with deliverables including app design, technology recommendations, feature and functionality suggestions (e.g. for Apple Watch),  engineering, quality testing, CI modules, automation, app uploading and related activities, monitoring review comments on App Store and more. 

Pyze: business intelligence platform for mobile app publishers

Pyze is a first of its kind business intelligence platform for mobile app publishers. Robosoft was selected to develop the iOS and Android app. The critical aspect of the project was that it would be used by other app publishers and had to work without a glitch. Since the company is a startup, the pace of work is frenetic and we deliver every time.  

A leading US airline

This iPad app for a leading US airline had a host of ground breaking features: a unique Glass Bottom which allowed the user to see an aerial view of the map as from the air.  The development of this app required that we integrate geo tagging in addition to developing PDF readers for the in-flight magazine within the app. Users can customise their profile, view transactions and frequent flyer account on the go. 

ESPNcricinfo: most comprehensive global cricket average

Cricket has a crazy following in India and many parts of the world. The ESPNcricinfo app provides unmatched depth and width of coverage catering to all the needs of the most die-hard, cricket crazy fan. Live scores, news, statistics, videos, team rankings, records, images, exclusive opinion pieces from well known writers - the app has everything a cricket fan needs. 
Users can watch and listen to the latest ESPNcricinfo video and audio podcasts, add fixtures to calendar, share content on social media and more. 

 

Audvisor: expert advice in 3-minute audio clips

The Audvisor app allows end users to listen to short audio insights by world’s top experts and speakers. The app has thousands of insights (all under 3-minutes) from hundreds of experts. The insights provide real take-away value with topics that really matter the most to end users. The app provides personalisation, social sharing, creation of playlists and more. 

Jabong: e-commerce

Jabong is an e-commerce brand catering to the fashion needs of men, women and kids across footwear, apparel, jewellery and accessories. It sells fashion wear of leading brands as well as exclusive lines from popular fashion designers. Our insight was based on an universal truth: fashion magazines have been a source of inspiration for many of us. They cue style, latest trends and have a distinct look. Why not create the look & feel of a typical fashion magazine for an e-commerce app? The most common approach to an e-commerce app? Merchandise arranged neatly across rows and columns. But our approach was anything but common. The result: the Jabong app stands out from the clutter with a fresh, bold look. Armed with the insight of fashion magazines being a source of inspiration, we set out to create the look & feel of a fashion magazine in our app.

NDTV: The all-in-one, many-in-one news app

Our partnership with NDTV, a leading news group, began in 2010 with a simple request to create an iPhone app. Since then, we we have partnered with them on three large app projects across multiple platforms and devices. We created a dedicated Mobile Centre of Excellence (CoE) with a Project Manager, UI/UX Designers, Engineers (specific to platform) and testers to facilitate a 360-degree approach. The project involves 14,000 person hours of effort per year. The app, with close to 25 million overall downloads, is one of the most used news apps in the region. It has won several prestigious digital & mobile awards. With an average rating of 4 stars, it continues to delight end consumers.

Reviews

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Web & Native Mobile App Dev for Job Seeking Platform

“They have a very open approach and were completely transparent throughout the project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Dec. 2017
Project summary: 

Robosoft designed and developed a maps-based, Google-based web app and native mobile apps for Android and iOS.

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Rahul Lal
CEO, i12WRK App
 
Verified
The Review
Feedback summary: 

i12WRK has over 4,000 users and saw 600-700 mobile downloads in February alone. A combination of effective leadership, technical expertise, and a deep understanding of the consumer made for a streamlined development process that yielded a robust and easy to use platform.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of an ecommerce marketplace that operates in the Middle East. The app that we were creating with Robosoft is i12WRK, a maps-based, Google-based platform that connects job seekers with unique opportunities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Robosoft?

We had a general idea of what we were looking to create and were looking for a company to help us with execution. We needed a full suite of services including UX/UI design, web app/native mobile app development, and testing/deployment.

SOLUTION

What was the scope of their involvement?

They managed all aspects of development and worked collaboratively to create a simple, robust, and intuitive platform. They built a web app and native mobile apps for iOS and Android to support it, which were created according to best industry practices to optimize user flow.

They worked hard to understand our business goals and the challenges we were seeking to address, and they were very accommodating when the scope expanded during various aspects of the project. Compared to other development companies I’ve worked with, Robosoft had a very comprehensive understanding of commercialization, and they applied that knowledge to all the work they did for us.

What is the team composition?

We had a project manager and project group leader that we worked with regularly, and the VP was also heavily involved. We had up to 45 developers working at any given time, and the senior management played an active role in the development process. They have a very efficient internal process and were able to add or remove team members based on our needs.

How did you come to work with Robosoft?

It was a challenge for us to find companies with physical locations in the region, as many agencies are only comprised of offshore freelancers. We researched a number of options on Clutch and limited our search down to seven companies.

After issuing an RFP, Robosoft was the only company that responded in a way that showed a commitment to the value of our product. Other companies seemed to be interested in getting a contract with us, but Robosoft made it clear that they were looking to understand our business and create a product that maximized value for our consumers.

How much have you invested with them?

We have them on retainer and have spent over $100,000.

What is the status of this engagement?

We first met with them in September 2017 and started development in the following April. We launched the web app and mobile apps in December.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s too early to provide statistics on acceptance and usage, but we’ve seen 600-700 downloads since February 1. We have over 4,000 users already, and from our perspective, it’s been extremely successful.

In terms of functionality, the speed is great, and users seem very comfortable with using the platform. Robosoft has had a great attitude throughout the process and are still open to addressing any questions or issues that come up. Everyone there has a great approach to their work.

How did Robosoft perform from a project management standpoint?

They have a system to keep us updated on various aspects of the development process, and there was an effective balance of formal and informal communication. They have a very open approach and were completely transparent throughout the project.

What did you find most impressive about them?

Robosoft’s leadership is absolutely remarkable in their understanding of both technology and the consumer. This is a combination I haven’t seen in any development company, and it’s brilliant. They never give up and always find the right solutions. These characteristics combined with their transparency and communication makes it difficult for other businesses to compete.

Are there any areas they could improve?

They have the skills set and the attitude to grow tremendously, but it seems that they may be holding themselves back.

5.0
Overall Score They're great people to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very diligent in their efforts to stay on schedule.
  • 4.0 Cost
    Value / within estimates
    They're very reasonable, and they offer great value for your money.
  • 5.0 Quality
    Service & deliverables
    We put out a brilliant product.
  • 5.0 NPS
    Willing to refer
    10 out of 5. I've done it many times already.

Mobile App Maintenance for Business Communication App

“Robosoft has a large, diversely-skilled staff and there’s always somebody to meet your needs.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2017 - Ongoing
Project summary: 

Robosoft completed coding for a chat and video-conferencing app aimed at helping businesses communicate with employees. They handled iOS and Android development as well as back-end administration.

The Reviewer
 
11-50 Employees
 
Liverpool, United Kingdom
Rich Salt
Consultant
 
Verified
The Review
Feedback summary: 

Their team is efficient and reliable. They stepped in after a previous firm went over budget and months past deadline, completing the work within 12 weeks and ensuring the app’s successful release at a conference. They alleviated a great deal of stress from a painful development process.

BACKGROUND

Introduce your business and what you do there.

I'm a consultant and I work for a number of different startups, offering either part-time CPOs or more general technical advice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Robosoft?

I had a client who had paid another agency to complete a project, but it was 100% over budget and eight months past the original completion deadline with less than half the work done. Based on my previous experience working with Robosoft, I recommended them to my client so they could take over the project and get it finished.

SOLUTION

What was the scope of their involvement?

The client was an app-based business, so Robosoft took over maintaining a mobile app. The app they worked on is a communication tool that allows video and chat between businesses and employees. It's massively scalable and requires back-end administration. They handle the admin system, as well as the iOS and Android development. The project went so well that it's turned into a long-term relationship.

What is the team composition?

We primarily worked with our project manager, who handled the rest of his team. It was the first time I'd worked with him, but I knew one of the other team members from previous projects I'd done with them.

How did you come to work with Robosoft?

I first learned of them via a referral from a previous client, and I've stayed in touch with them ever since. This project was a perfect fit for their abilities, so I reached out to them when it became apparent that my client needed someone new.

How much have you invested with them?

Since they took over a partially-completed project, it ended up costing around $50,000 for them to finish the work.

What is the status of this engagement?

I first worked with them about three years ago, but we started working on this project in August 2017 and it’s on the verge of wrapping up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The initial project had been badly delayed and was incomplete, and we had a deadline coming up for a conference where we wanted to have the app ready. Robosoft was able to come in and complete the whole project within 12 weeks, whereas the original company had said they needed five months with no guarantee of meeting that deadline. Robosoft offered vastly superior delivery, even with changes that had to be made, and we were able to meet our deadline and go to the conference with our app released. My client is 100% satisfied with their performance.

How did Robosoft perform from a project management standpoint?

We use Slack for day-to-day correspondence. The project manager's very on top of things and we're constantly in touch. If we have any questions, they'll find out the answers without charging us for it. They also respond quickly to Skype calls or emails and take care of any issues that arise. The fact that they use interactive communication tools means we can respond pretty quickly to problems or bugs, which has been really helpful as a startup.

What did you find most impressive about them?

First of all, we've gone from a client who's been very anxious and lost a lot of money to a client who's been able to deliver a project and meet a deadline after a year's worth of pain. That’s been a great relief for me. Working with them takes a lot of the difficulty out of managing projects of a certain size because they're always available and they manage their projects really well.

Additionally,  smaller agencies tend to have limited in-house skillsets, but Robosoft has a large, diversely-skilled staff and there’s always somebody to meet your needs. They're not the cheapest, considering they're based in India, but they're cost-effective in that they assign their teams efficiently and deliver quality results.

Are there any areas they could improve?

Sometimes it can be tricky to follow a conference call due to the diversity of accents, but that's just something to be mindful of, not really a problem.

Do you have any advice for potential customers?

You need to stay in contact. Maintaining your communication is key. Keep making sure things have been updated and follow up on your project management stuff. It's no different from any other agency.

5.0
Overall Score The fact that they can project manage to the level they do makes my job much easier.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've never missed a deadline unless we changed course, which is not their fault.
  • 4.0 Cost
    Value / within estimates
    They're expensive for India, but they deliver on time and are easy to work with, so it balances out.
  • 5.0 Quality
    Service & deliverables
    The coding's great and they deliver on time.
  • 5.0 NPS
    Willing to refer
    This is the second time I've recommended them.

Automated Software Dev for Medical University

"We are totally satisfied with their level of service and support."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2014 - Ongoing
Project summary: 

Robosoft Technologies created a custom university management system to improve operational efficiency and simplify internal workflows. They now provide enhancements and mobile app development.

The Reviewer
 
201-500 Employees
 
Ras Al Khaimah, UAE
Naseeruddin Patel
IT Manager, RAK Medical & Health Sciences University
 
Verified
The Review
Feedback summary: 

After launching, the solution’s 12 modules functioned reliably and met all original objectives. Robosoft Technologies’ thorough documentation methods, helpful feedback, and prompt turnaround time make them an attractive partner. 

BACKGROUND

Please describe your company and your position there.

I'm the manager of IT services at RAK Medical & Health Sciences University (RAKMHSU), which is a medical university located in Ras Al Khaimah, UAE. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Robosoft Technologies?

Robosoft designed and developed a tailor-made university management system (UMS) as per our academic and administrative requirements.

What were your goals for this project?

We needed our constituent colleges and administrative offices to have access to unified data to avoid manual and duplicate work and to enhance automation. Our primary objectives were simplifying our internal workflow, increasing operational efficiency, and allowing easy and accurate reporting. 

SOLUTION

How did you select this vendor?

After meeting with several service providers and speaking to former clients, we decided that Robosoft suited our requirements.

Describe the project in detail.

They designed and developed a UMS with the following 12 modules: marketing, registration and online applications, performance, accounts, core examinations, online examinations, document management, communication, academic advising, transportation, a student portal, and a lesson management system (LMS).

What was the team composition?

Robosoft provided an experienced technical team for our project. 

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

We are happy with the UMS and are enhancing the solution’s scope by increasing the number of modules. All 12 modules are now live and fully functional. Next, we’re planning to develop mobile apps for the UMS with Robosoft’s help.

How effective was the project management?

Robosoft provided proper planning and documentation. They helped us identify our requirements in order to achieve a reliable solution and avoid potential workflow issues.

What did you find most impressive about this company?

They understand requirements quickly and analyze their workflow constantly. When developing a solution, they prioritize end-user requirements and prompt delivery. We are totally satisfied with their level of service and support.

What tips or recommendations do you have?

Robosoft excels in designing and developing custom applications. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Software Company

"Robosoft has been able to deliver a one-year project in four months."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
Project summary: 

Robosoft developed multiple apps with a variety of features, including health tracking, backend database integration, GPS tracking, video, and UX optimization.

The Reviewer
 
51-200 Employees
 
Farmington Hills, Michigan
Santosh Udupi
Vice President, Softura
 
Verified
The Review
Feedback summary: 

Robosoft offered expertise across many complicated technical specifications, and they skillfully handled large-scale, intensive projects. The client appreciates how many resources Robosoft is willing and able to dedicate at a time, which shows their commitment to the work.

BACKGROUND

Please describe your organization.

Softura is an IT services company which has been in business for 20 years focusing on multiple verticals, including automotive, healthcare, and legal. We also undertake research projects for universities, but our primary skill is within Microsoft stack and mobile.

What is your position?

I am one of the company's principals, playing the role of solutions engineering VP. My job is to provide the right guidance for the sales team to put together proper proposals and technologies.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Robosoft?

We have partnered with Robosoft for mobile development projects. We have some bandwidth on this area, but for larger scopes of work which need to be executed in a short period, Robosoft can supply a much larger team than ours as well as provide services as partners and go after new opportunities.

SOLUTION

Please describe the scope of their involvement in greater detail.

One of the projects we're working on with Robosoft involves the integration of calendar functions into people's everyday lives. Robosoft has helped us through the sales and execution process of the cross-platform mobile app. Robosoft is also good at mobile UI/UX design.

Robosoft will also be assisting us with a research project involving an iOS or Android app, which will be used within a 30-day study for HIV risks. At-risk patients will use the app to report their daily activity, especially as it relates to substance abuse and nutrition. One of the functionalities is an eligibility screener looking at a number of conditions. The information is sent to a central SQL server database, where the analytics part will happen. We will only be delivering raw data to researchers, who will be the ones slicing-and-dicing.

We have partnered with Robosoft for joint-bidding projects with decent-sized RFPs. They've made sure that we came through as being one entity and had good knowledge of what we were proposing in terms of solutions and projects. Robosoft's principal has helped me on the mobile side a lot.

We work jointly with internal project managers in charge of the partnership. Robosoft assigns its own project managers for the development resources.

How did you come to work with Robosoft?

Robosoft is located in my native city in India. They're quite a popular company locally, having won some awards and been featured in the news. When I needed more mobile work, I decided to reach out to Robosoft. They don't have a large presence in the US, with most of Robosoft's work taking place in India. Because of that, I was able to leverage some cost savings and extra bandwidth. Robosoft has been able to deliver a one-year project in four months by allocating more people to it.

The vetting process was easy for us since Robosoft's reputation is out there, and I have personally used apps developed by them. One example is a popular news app from India for a company called NDTV. I use it for reading news and streaming videos and find it to be great. A few of our partners had worked with Robosoft, and we consulted with them about the company.

We have much better sales and marketing in the US compared to Robosoft, so we've been able to leverage each other's strengths.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Robosoft's work has been between $300,000 and $400,000 in total. We haven't started any large, multimillion-dollar projects with Robosoft yet.

What is the status of this engagement?

We started working with Robosoft in early 2015.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Robosoft's main advantage is the bandwidth they can provide. They're not afraid to assign a lot of people to a single project and make it work. Robosoft is committed to the work, and they understand what our expectations are. Robosoft has been available when we needed problem-solving and having any sort of escalation done. If I'm not happy with a certain resource, the issue will reach the right people, who will take corrective actions. In the end, we are accountable for the projects we take on in the US, but Robosoft has been very collaborative in this respect.

How did Robosoft perform from a project management standpoint?

We don't let Robosoft handle much of the project management. In order to mitigate risks for ourselves, we use our own managers, but Robosoft has some internal escalation, team leadership, and management channels. Any escalations were responded to quickly, but we deal with our own clients, with few exceptions.

What distinguishes Robosoft from other providers?

Not having the right know-how within the mobile domain, I've leaned on Robosoft's experience for multiple projects. Our work has involved GPS tracking, interfacing with RFID devices, video functionalities, and so on. Robosoft has experience with things that would prove challenging to us, since they've worked on similar tasks across multiple projects. That has been their strength, and we've leveraged it whenever we could.

When I receive some first questions from a customer, I need to make sure that Robosoft's team can participate in the call, as they can speak about their previous engagements. If this isn't possible, we've often let the clients go, since we didn't want to take the risk. I've leaned on Robosoft, and they've been transparent in mentioning areas where they lack experience.

Is there anything Robosoft could have improved or done differently?

There have been some communication issues related to cultural differences, but they exist even within my own organization. I've given feedback to Robosoft about the team's use of language, grammar, and attention to detail.

Robosoft is able to fly resources to the US, but they don't have a great local presence, and they also don't work 24/7. Having a contact during off-hours in India would be an improvement. Overall, Robosoft has very good performance.

Do you have any recommendations for others considering working with Robosoft?

Robosoft has highly skilled members and a very good overall experience, especially on the creative side. If the customer is looking for good creative work for a lower cost factor, Robosoft is a good choice. They've typically given us fixed prices, which is rare to see today.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Robosoft has very good value.
  • 4.5 Quality
    Service & deliverables
    There's always room for improvement.
  • 5.0 NPS
    Willing to refer

App Development for Digital Wellbeing Trainer

"Robosoft's team is highly responsive and easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. - Dec. 2016
Project summary: 

Robosoft developed an iOS and Android app to support the client's responsive website in preparation for their launch.

The Reviewer
 
11-50 Employees
 
San Francisco, California
David Bogdonoff
Director of Product, Whil
 
Verified
The Review
Feedback summary: 

Robosoft successfully built the two app versions quickly as well as resolved a redirect request from the client immediately following the launch. They were praised for clearly understanding the client's needs and being sensitive to their development timeline.

BACKGROUND

Introduce your business and what you do there.

Whil is the only digital wellbeing training solution for professionals, by professionals. Employees access 200+ programs and over 1,250 sessions on-demand to reduce stress, increase resilience, and improve their sleep and performance. Whil's programs are based on science, mindfulness, and positive psychology, created to address the largest stress and healthcare cost-drivers for companies. Whil works with the world's top brands and integrates with the leading corporate wellness platforms to train happier, healthier, and more engaged employees. I am the director of product, responsible for the successful development and delivery of all our products to market. We're based in San Francisco.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Robosoft Technologies?

Whil just released a major update to its award-winning digital wellbeing training platform, available on mobile and desktop. For our soft launch, it was essential to provide an iOS and Android apps to support our responsive website.

SOLUTION

What was the scope of their involvement?

Robosoft quickly and seamlessly wrapped our responsive website into iOS and Android apps. They worked with minimal effort on our part and delivered on time and on budget.

How did you come to work with Robosoft Technologies?

We interviewed a dozen companies for this work. We did a technical screen and business interview with most of these companies. Robosoft provided exactly the technical approach we needed, and the customer service and business acumen to make us comfortable to proceed.

How much have you invested with Robosoft Technologies?

Sorry, this is confidential.

What is the status of this engagement?

The engagement with Robosoft is complete.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We had to change and redirect immediately after launch, which Robosoft resolved quickly. Since then, we have been in production for nearly two months without issue.

How did Robosoft Technologies perform in terms of project management?

Robosoft did perfectly. They delivered on time and on budget.

What did you find most impressive about Robosoft Technologies?

Robosoft's team is highly responsive and easy to work with. Robosoft had a clear understanding of what had to be done and were sensitive to our needs at a critical time in development.

5.0
Overall Score Robosoft Technologies is great to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Robosoft Technologies met or exceeded all deadlines.
  • 5.0 Cost
    Value / within estimates
    We met an agreed cost and had no overages or other charges.
  • 5.0 Quality
    Service & deliverables
    Robosoft Technologies has great quality in production without issues.
  • 5.0 NPS
    Willing to refer
    Robosoft Technologies is great to work with.

App Development for Call Recording Startup

"Robosoft was chosen for their portfolio of app development and associated experience in this domain."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jun. - Dec. 2016
Project summary: 

Robosoft Technologies developed a mobile app for the client's platform, which offers a complex array of recording and managing tools for a user's personal archive of phone calls.

The Reviewer
 
11-50 employees
 
Melbourne, Australia
Chris Jackson
CTO, Dubber
 
Verified
The Review
Feedback summary: 

The app has enabled the client to service other partners and generate additional revenue, calling it a "game changer." Robosoft was particularly praised for their app development expertise and willingness to adapt to the client's Agile development process.

BACKGROUND

Introduce your business and what you do there.

I am the CTO [chief technology officer] of Dubber, which is a cloud-based SaaS [software-as-a-service] providing call recording and audio asset management.

The Playback engine is Dubber’s proprietary technology powering this innovative service. Once Playback is activated on a user's phone service through their providers, their calls are processed through a stream for up to 3 days. When the user decides to keep a call after it's finished or browsing through 3 days of calls, then a secure audio file is generated that is only available to them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Robosoft Technologies?

We needed help developing the Dubber app, which is available on iOS, Android, and on the web; it can be accessed to securely manage a user’s personal archive of kept calls. A history of calls can be seen for up to 3 days and kept to be played back at any time. The Dubber app has the flexibility to be reimagined to fit a service provider's branding and also serves as a gateway to other Dubber services available today and in the future.

The Playback service by Dubber is available through service providers and carriers. It can be deployed on any major UC [unified communications] platform such as BroadSoft within days and rolled out across the entire network. It is a true native and cloud-based call recording for service providers. Built from the ground up using the power of Amazon Web Services, Dubber call recording with BroadSoft and other UC platforms can achieve unlimited scalability, matched by no other solution.

SOLUTION

What was the scope of their involvement?

The challenge for the combined Scrum team from both organizations was to deliver an iOS and Android app at the same time the Dubber Platform was being enhanced to ensure the overall solution came together. Through strong communications and collaboration, this was easily managed. The Robosoft project members just became part of the Dubber development team.

Project requirements did change significantly throughout the project lifecycle, but this was just managed as part of the Agile/Scrum processes, and adjustments were made sprint by sprint.

How did you come to work with Robosoft Technologies?

Robosoft was recommended by Prueba India Pvt Ltd, a fellow Manipal/Udupi Outsourcing organization currently employed by Dubber for QA & DevOps.

Robosoft had developed over 1,400 mobile apps, and we had no real mobile app development experience within our Dubber development team. It was important for us to find an organization that could develop our Playback mobile app and lead us with appropriate architecture and UX [user experience] from a mobile perspective. Dubber uses Agile development processes and practices, so Robosoft's willingness to work with us this way, including our tools, daily stand-ups, etc. was an important factor in them being chosen.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app developed with Robosoft Technologies is a key piece of the Dubber platform. It allows Dubber to provide an innovative service for our Telco partners looking for additional income streams and drive significant income opportunities for both parties. It is a “game changer” for Dubber.

What did you find the most impressive about Robosoft Technologies?

Robosoft was chosen for their portfolio of app development and associated experience in this domain. This was confirmed during the project and extension; Robosoft definitely knows their stuff. For example, the architect/iOS development lead directed us toward the best solution, and her thoroughness on design and implementation was outstanding.

Are there any areas where Robosoft Technologies could improve?

Overseas collaboration or onshore/offshore projects are always a challenge, especially in an agile project where communication between team members is paramount to success.  Initially, there were “teething problems,” but Robosoft’s project team was keen to make it work and implemented our suggestions to make us one team. Through daily standups via Google Hangouts and constant messaging via Slack, the dynamics quickly evolved and communication become a non-issue.

There is always room for improvement: following agile processes around the correct management of epics/stories (via PivotalTracker in our case) proved challenging for them throughout the project, particularly managing the backlog correctly; prioritization, estimation, and delivery of stories definitely needs more work. Dubber insisted on having both unit and functional testing deliverables from Robosoft on this project, despite not being a “normal requirement” for mobile development. This proved to be a challenge, but as they became more experienced with Appium for both iOS and Android, the quality improved over the duration of the project.

What tips or recommendations could you share that might increase the likelihood of success with Robosoft Technologies?

Ensure you have a “one team” mentality from the outset from both sides and make sure Robosoft fully understands how you expect them to work in “your” agile world.  If this is done, you’ll have no issues, as they’ll work with you to deliver a great app for your business.

4.0
Overall Score Choosing 3rd party IT organizations to work with your development team is always challenging, but we definitely got it right with Robosoft Technologies and will be using them again in the future.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Epics/stories were delivered within sprint cycle as per project plan estimates and sprint planning.
  • 3.5 Cost
    Value / within estimates
    Compared to other offshore/outsourced organizations, you might argue that they're a little on the expensive side. But, there is an old adage about peanuts. More than happy to pay for quality outcome.
  • 4.0 Quality
    Service & deliverables
    The software delivered has incorporated unit testing (not often a mobile app deliverable) and automation testing where applicable. This was further enhanced and proved by Dubber's QA processes through Prueba India as well.
  • 5.0 NPS
    Willing to refer
    I have no hesitation in recommending Robosoft Technologies to companies wanting to develop "enterprise quality" mobile applications.

Web Design & App Development for Self-Help Website

"Robosoft adapted easily to my requirements and.... worked with me in order to figure out my needs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2016 - Ongoing
Project summary: 

Robosoft is building a website and helping with marketing for the client, who plans on continuing to work with Robosoft for app development.

The Reviewer
Founder, Self-Help Website
 
Verified
The Review
Feedback summary: 

The website was designed quickly and is now being developed. The client has been very pleased with Robosoft's responsiveness, adaptibility, and collaboration on bringing the client's vision to life.

BACKGROUND

Introduce your business and what you do there.

I am an independent entrepreneur trying to build a website that will hopefully turn into a business. I'm not sure about how it will turn out, given that it's more of a self-help website than a business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Robosoft?

I needed design and development resources in order to build my website.

SOLUTION

What was the scope of their involvement?

Robosoft is building my website and is also helping me with marketing aspects, supporting me with ideas on how my service can be introduced to the public.

We went through an initial process of determining what the best solution would be for me. Robosoft started the work within a week of building the project scope.

How did you come to work with Robosoft?

I found Robosoft through luck more than anything else. For almost a year, I looked for a company which could work with me, without finding one who was actually responsive. A friend had started a very similar company, and told me that finding software and web developers who take up outsourced projects is a challenge. The market is mostly made up of companies who handle their own work.

She also mentioned that the best approach would be to visit fairs and shop for developers there. I don't know much about this field, but this surprised me. I thought that I could pick a company out of a multitude of choices. Robosoft was the first developer who actually responded to me. I eventually received one other offer, but decided that Robosoft had the best portfolio and was the most responsive out of the two.

How much have you invested with Robosoft?

The total cost of Robosoft's services so far has been $35,000.

What is the status of this engagement?

I started working with Robosoft in May 2016. The work is ongoing. I'm also looking to build an app and will most likely use Robosoft again.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Robosoft has designed my website according to my requirements, and we're now starting the development part. I only requested a few design changes, but Robosoft conformed to them perfectly.

How did Robosoft perform from a project management standpoint?

There has been weekly feedback, and we have discussions as required. Robosoft is always there, very responsive, professional, and client-oriented. My experience has been very good so far. Whenever I needed something from them, Robosoft was there for me. My schedule is not the easiest to accommodate, since I travel a lot and work through many time zones. Robosoft has had to keep up with this, but the feedback is always there, and the project management has been a very good part of our collaboration.

What did you find most impressive about Robosoft?

Robosoft adapted easily to my requirements and worked with me, which was what I needed as a customer. Like any other person, I will sometimes change my mind regarding what I want. Robosoft never imposed ideas, but rather worked with me in order to figure out my needs. Especially on the creative side of the work, there will be people who try to impose their own ideas, but Robosoft was very adaptive overall.

Are there any areas Robosoft could improve?

I haven't had a negative experience with Robosoft yet. We're currently going through a modifications phase, and Robosoft is still very responsive.

What tips or recommendations could you share that might increase the likelihood of success with Robosoft?

I would advise any client to trust Robosoft. They have a very good portfolio and client base. Robosoft's products are beautiful, and as a current user of their services, the quality matters most in the end.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Robosoft has been very flexible in working with my crazy schedule. They adapted and worked with me through any situation. I delayed the work at times, but Robosoft was patient with me.
  • 5.0 Cost
    Value / within estimates
    There are no deviations so far. If anything is outside of our budget, Robosoft will let me know and provide advice on what priority I should give to any part.
  • 5.0 Quality
    Service & deliverables
    I loved working with Robosoft, but I don't have any comparison points.
  • 5.0 NPS
    Willing to refer
    I'm highly likely to refer Robosoft.

Mobile App Development for Advertising Agency

"Robosoft is thorough, honest, and gets the job done."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
Project summary: 

Robosoft provided end-to-end development of a mobile app with a quick turnaround time.

The Reviewer
 
501-1000 Employees
 
Denver Metro Area
Creative Technology Director, Advertising Agency
 
Verified
The Review
Feedback summary: 

The app received very positive feedback, and has garnered a significant increase in traffic. Robosoft completed the project on time, on budget, and in a professional manner.

BACKGROUND

Introduce your business and what you do there.

We are an advertising agency working with clients like Hershey's, American Airlines, Infinity, NBC, and so on. I am the Creative Technology Director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Robosoft?

We were developing a mobile app for the Jimmy Fallon NBC show. We had a very limited amount of time and needed the help of a developer. Robosoft is one of our preferred vendors, so we used them.

SOLUTION

What was the scope of their involvement?

Robosoft provided end-to-end mobile software development and was also in charge of delivering on-time and on-budget, which they did. Robosoft is usually the first name that comes up whenever we need to develop a mobile solution.

How did you come to work with Robosoft?

The groundwork for our relationship with Robosoft was put in place by our executive director, so they came highly recommended inside the agency. Robosoft is used for any work which we need done right.

How much have you invested with Robosoft?

The cost of Robosoft's services depends on the project. We have worked with them on projects for $500,000 and below.

What is the status of this engagement?

Our original engagement with Robosoft was at the beginning of 2015. We have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our client has given massive kudos to us for the work produced. They've had huge gains in traffic through the app developed by Robosoft.

How did Robosoft perform from a project management standpoint?

Robosoft was always very professional, delivered the work way before it needed to be completed, and they've been very easy to work with. Whenever Robosoft needed additional information from us, they were quick to let us know, and we made adjustments from there.

What did you find most impressive about Robosoft?

With very little or no direction, Robosoft has been able to take ideas and make them possible. Robosoft is quick to understand a situation and give us a reasonable estimation, delivering on it. Robosoft is thorough, honest, and gets the job done.

Are there any areas Robosoft could improve?

With overseas collaboration, it will be hard to adjust to the time delay. Robosoft has local people who make the work easier though, and we've gotten a deal that is worth it.

What tips or recommendations could you share that might increase the likelihood of success with Robosoft?

Any client should have an idea ready and be prepared to provide Robosoft with sufficient requirements about what needs to be built. After this, they should see some great results.

5.0
Overall Score Robosoft has a team of great people to work with.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There's some active effort required for getting everyone on a call, but this is pretty normal.
  • 4.5 Cost
    Value / within estimates
    The amount which we've paid for the delivery was worth it.
  • 4.5 Quality
    Service & deliverables
    Robosoft has delivered some great work.
  • 4.5 NPS
    Willing to refer

App Development for Bot & Messaging Platform

"Their knowledge and expertise in iOS app development is exceptional."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Robosoft improved the UI, UX, and coding of the client's mobile apps, primarily the design and develpment of the client-side app. They started with the iOS version, and the client later added the Android version.

The Reviewer
 
51 - 200 Employees
 
Mumbai Area, India
VP Engineering, Bot & Messaging Platform
 
Verified
The Review
Feedback summary: 

The UI/UX improvement was completed on schedule. Robosoft delivered quality engineering and expertise in app development, and was commended for their timeliness and communication.

BACKGROUND

Headquartered in Silicon Valley, we are the world's most advanced bot and messaging platform. We enable developers to quickly and easily build, test, deploy, and manage chat bots across all messaging channels.

We have been a pioneer in messaging and bots, long before they became trendy. Our messaging platform is used by more than 30,000 businesses, including leading companies, such as FlipKart, OLA, Facebook, Twitter, ICICI, HDFC, and ZeeTV. Our platform handles more than 4 billion messages per month and more than 150 billion cumulative. We also developed a smart messaging app, which introduced patent-pending "smart" messages in 2014, only now being offered by other messaging apps. Our bot platform provides tools for the entire bot lifecycle, enabling developers to build, test, deploy, monitor, and track bots quickly and easily. As VP of engineering, I am responsible for the development and IT operations of the entire product suite.

OPPORTUNITY / CHALLENGE

We had internally build the first simple version of the mobile app and got a market validation done on both Android and iOS platforms. We wanted to take the UI/UX [user interface/user experience], especially of the iOS app, to the next level. This was extremely important, since we were targeting global users. Also, we wanted to refactor the code such that it would be easier to maintain going forward.

SOLUTION

Robosoft was referred to us by another company that had used their services. We looked at a few iOS mobile apps that Robosoft had developed for a few other clients. We were impressed by the UI/UX and quality of code. The scope of our initiative was design and development of the client-side app. Robosoft has been working on this initiative for almost two years now. They started with the iOS app, and eventually we added Android development to the mix.

RESULTS & FEEDBACK

Our primary goal was to improve the app's UI/UX in order to take it to a global audience. Robosoft helped us achieve that within schedule. We found that the quality of engineers, especially on the iOS side, was good. They also did a good job of estimating the timelines for the features to be developed. There was practically no on-site presence of any of their engineers, but still the communication and delivery were handled pretty well.

Robosoft has very good expertise in mobile app development. In particular, their knowledge and expertise in iOS app development is exceptional. They have pre-built components in this area which they used to speed up the development process so that the time-to-market is drastically reduced. I can't think of any areas of improvement; they've been great.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for MSP & VMS Solutions Provider

"Robosoft Technologies always went above and beyond to try to make things right."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
2012 - Ongoing
Project summary: 

Robosoft created four complex and transactional apps for the client in less than a year. They also aided the client with the development of voice-based assistance.

The Reviewer
 
501-1000 Employees
 
San Francisco Bay Area
Al Bhattacharya
Senior Director of Product Management & Design, PRO Unlimited
 
Verified
The Review
Feedback summary: 

The apps Robosoft has developed are consistently among the highest-rated for the client's industry. Because of them, the client has won approximately $110 million in contracts over the last 3-4 years.

BACKGROUND

Please describe your organization.

PRO Unlimited specializes in designing and developing contingent workforce management software which helps in the procurement process for non-employees. If a company wanted to hire a temp, a consultant, or a freelancer, they'd use our MSP [managed service provider] and VMS [vendor management system] solutions in order to engage with that talent and handle their payment. We are essentially a private talent marketplace.

What is your position?

I was the Senior Director of Product Management and Design.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Robosoft Technologies?

In 2012, we realized that we needed to have a mobile presence. Enterprise software will always be a bit behind, but we knew that mobile devices were going to be a huge differentiator, especially in our industry. We needed to build a true omni-channel strategy and have our software work on any device, anywhere. Our company didn't have the necessary talent in-house in order to actually deliver the software. There were design resources, namely myself and a couple of colleagues, but we were fairly lean as a product organization. Most of our enterprise software had been done in code from an earlier age. We needed a strong partner in order to complete the grand vision of having people manage time-sheets on their phones, enter in expense receipts, and source talent on-the-go, whether from their tablets or phones.

SOLUTION

Please describe the scope of their involvement in greater detail.

The differentiator for choosing Robosoft Technologies was that they urged us to go native and build apps specifically for Apple's iOS and the Android stack. They became great partners in helping us scale engineering in such a way as to crank out four apps in less than a year. They are very complex, transactional apps, with high-end business rules that can change from client to client based on who's logged in and other items.

We wanted to push the envelope with our mobile strategy. One of the things that Robosoft Technologies helped us explore was having voice-based assistance for procuring talent, similar to how Siri works. We worked with one of their senior engineers and one of their designers in order to come up with a proof-of-concept for this type of voice assistance. I was pleased with how quickly their team designed and engineered a piece of software that demonstrated the concept.

Robosoft Technologies was able to prototype anything that we wanted to do in a short period of time. We were happy and impressed with the collaboration.

How did you come to work with Robosoft Technologies?

We went through a request-for-proposal process. Four or five vendors submitted proposals, gave us presentations, and had mock design sessions with us. Robosoft Technologies stood out the most because of their experience with iOS and Android since the very beginning of those two platforms. They made some of the first apps on the app stores from an enterprise perspective, and they had strong experience in B2B projects. A lot of firms boasted consumer-space apps which were simply not interesting for us.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was well into the millions, maybe even tens of millions, over the course of the two years of work.

What is the status of this engagement?

We started working together at the beginning of 2012. I left the company at the beginning of 2015, but to my knowledge, Robosoft Technologies is still working with PRO Unlimited. I believe that they've made a few more releases since that time.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our apps continue to be the highest-rated ones for their industry in the app stores. We received recognition from Gartner in the form of a Cool Vendor Award because of our strategy. Our mobile presence led to winning an additional estimated $110 million over the course of three or four years. I presented our solution to companies like Facebook and Twitter. They all cited the mobile part as one of the key factors for using us. That piece of software is used every day, and it’s important that the employees of these companies have a good experience.

My company was acquired by a private equity firm at the end of 2015. Our mobile strategy was also cited as one of the key things that made us so attractive. The investment that we put in paid off in full.

What distinguishes Robosoft Technologies from other providers?

I was very hard on them, from a product design perspective. We changed directions a couple of times during the course of the process because no other company had embarked in such a bold mobile approach. We made some mistakes at times, but the one thing that stood out to me was that Robosoft Technologies always went above and beyond to try to make things right. They never flinched when I was hard on them, and it really seemed that they were a part of our team. The people working on our account really cared about what we were doing. They researched things on their own and presented new ideas.

Is there anything Robosoft Technologies could have improved or done differently?

When they first engaged with us, I could tell that we were likely the most complicated project they'd engaged with at the time. I wish that Robosoft Technologies and I would have agreed to collaborate sooner and more closely. It would have helped to have them on-site earlier. I can't think of anything substantial though.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer