Top Phone Support Services in the United States
From Silicon Valley startups to Fortune 500s in New York and beyond, the United States offers deep expertise in phone-based customer care, compliance, and tech-enabled service delivery. On Clutch, you’ll find verified reviews, case studies, and detailed service breakdowns to help you evaluate phone support services based on quality, responsiveness, and ROI.
Our team vets providers through client interviews and transparent scoring so you can compare agencies by budget, industry focus, time zone coverage, language support, and platform integrations. Whether you need 24/7 phone answering services, inbound call handling services, or fully U.S.-based customer service solutions, use filters to shortlist the best fit for your operations. Start with these resources:
• Phone Support Services in Los Angeles
• Phone Support Services in New York
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$1,000+< $25 / hr10 - 49Lexington, KY
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BNS solutions is a small Back Office Outsourcing company located in Lexington, Kentucky. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Mountain View, CA
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Sonify is a small IT managed services company headquartered in Mountain View, California. The team specializes in IT managed services and Call Center Services.
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$1,000+< $25 / hr10,000+Irvine, CA
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See all 1 projectsAlorica provides Customer Support Outsourcing and Call Center Outsourcing services, offering first-level support and managing call volume. While their availability, especially for night shifts, is highly valued, feedback indicates an ongoing need for improvement in agent skill levels. Overall, their cost-effectiveness and willingness to fill gaps in coverage are appreciated by clients.
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$1,000+< $25 / hr50 - 249Berkeley, CA
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Direct Line is a call center company. They are located in Berkeley, California and have midsize team. They specialize in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Green Bay, WI
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All City Communications is a call center. They are headquartered in Green Bay, Wisconsin and have midsize team. They provide Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Blue Bell, PA
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Launched in 2012, Company Voice, LLC is an answering service. The firm focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Knoxville, TN
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AccessNurse is an answering service. They focus on Call Center Services and Customer Service Outsourcing and were launched in 1996. The agency is in Knoxville, Tennessee.
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$250,000+< $25 / hr50 - 249Los Angeles, CA
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Midsize call center service Global Voxe Inc., is headquartered in Los Angeles, California. The team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Fort Collins, CO
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Press-One Customer Care is a call center service. The team offers Call Center Services and IT managed services and is based in Fort Collins, Colorado and Fort Collins, Colorado.
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$1,000+< $25 / hr2 - 9Washington, DC
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Small Recruiting company AUTIN LLC, is in Washington, District of Columbia. Their services include Recruiting and Staffing.
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UndisclosedUndisclosed2 - 9Orlando, FL
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Reception 24/7 is a small Sheffield, England-based answering service company. The team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49San Luis Obispo, CA
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Advantage Answering Plus is an answering service in San Luis Obispo, California. They focus on Call Center Services and Customer Service Outsourcing and were established in 1992.
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UndisclosedUndisclosed50 - 249Largo, FL
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Launched in 2014, NuView Marketing is a midsize Largo, Florida-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Evanston, IL
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Zeemedicalbilling is a telephone answering service. They focus on Call Center Services and Back Office Outsourcing and were established in 2010. The firm is headquartered in Evanston, Illinois.
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$5,000+$25 - $49 / hr10 - 49Glastonbury, CT
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Partner in Publishing is a small Glastonbury, Connecticut-based Sales Outsourcing company. Their services include Sales Outsourcing and Content Marketing.
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$1,000+< $25 / hr10 - 49Tampa, FL
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Bridgers Solution is a call center service based in Tampa, Florida. They specialize in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Old Bridge, NJ
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Front Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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UndisclosedUndisclosed250 - 999Mobridge, SD
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Telephone answering service One World Direct was founded in 1994. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Denver, CO
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IntelliSource is a midsize IT staff augmentation company located in Denver, Colorado and Reno, Nevada. The team offers IT staff augmentation and Call Center Services.
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UndisclosedUndisclosed50 - 249Fairfield, CA
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Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49McLean, VA
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See all 1 projectsGoVivace Inc specializes in Speech Analytics and Auto QA solutions for contact centers and BPOs. Reviewers commend the company for its reliable and efficient solutions, professional project management, and excellent support. However, some suggest that clearer progress updates could enhance the client experience.
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$1,000+< $25 / hr10 - 49Oakland, CA
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Topaz Services, a phone answering service, is in Oakland, California. They offer Call Center Services and Customer Service Outsourcing and were founded in 1986.
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UndisclosedUndisclosed10 - 49Joliet, IL
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Special Interest Answering is a small answering service company headquartered in Joliet, Illinois. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Scottsdale, AZ
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Liveops, a call center company, was founded in 2000. The team offers Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
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Business Consulting company SD&A Teleservices is based in Los Angeles, California. Their services include Business Consulting and Call Center Services.
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$25,000+$25 - $49 / hr50 - 249San Diego, CA
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Phone Ware is a telephone answering service based in San Diego, California. Launched in 1977, the team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Brooklyn, NY
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Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Columbus, OH
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Fortuity is an answering service. Headquartered in Columbus, Ohio, their midsize team offers Call Center Services and Back Office Outsourcing. The firm was established in 2017.
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UndisclosedUndisclosed50 - 249Ashwaubenon, WI
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Launched in 1972, Anser Services is a call center service. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Marlborough, MA
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BCS CallProcessing Inc. Is a Back Office Outsourcing company. Their team is based in Marlborough, Massachusetts and focuses on Back Office Outsourcing and Call Center Services.
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$5,000+Undisclosed50 - 249San Diego, CA
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Medical Care Billing is a Back Office Outsourcing company. The midsize San Diego, California-based team focuses on Back Office Outsourcing and Accounting. The company was established in 2012.
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$5,000+$100 - $149 / hr50 - 249Indianapolis, IN
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Established in 2014, BU Technologies is an IT managed services company. Based in Indianapolis, Indiana, the team provides IT managed services and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Willow Grove, PA
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See all 6 projectsAnswer America is a call center service provider specializing in both inbound and outbound call services. Reviews indicate a strong emphasis on enhancing customer communication and collaboration, saving clients significant time and costs. Approximately 80% of clients commend their efficiency and reliability, with no notable areas for improvement mentioned. Client relationships span several years, underscoring the company’s sustained service quality and value.
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UndisclosedUndisclosed2 - 9Sausalito, CA
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Donna Digital Receptionists is a phone answering service. The Sausalito, California-based agency was launched in 2020. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr2 - 9Orlando, FL
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See all 4 projectsDisa Innovations is a Customer Service BPO specializing in high-quality contact center solutions, including customer support and appointment setting. The company received overwhelmingly positive feedback, with 100% of reviewers noting their effective project management and ability to tailor services to specific business needs, resulting in enhanced customer support and efficiency.
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UndisclosedUndisclosed2 - 9Edison, NJ
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Call center and Customer Service Outsourcing company Unitel Performance Marketing Group was established in 1999. The firm provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Cave Spring, VA
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Located in Cave Spring, Virginia, EvolutionHR USA is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Montgomery, AL
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PlanNext, Inc. Is a Customer Service Outsourcing company. Their team is located in Montgomery, Alabama. The company provides Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Tequesta, FL
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Small Customer Service Outsourcing and Sales Outsourcing company LeadSales, is in Tequesta, Florida. Their services include Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Riverside, CA
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See all 2 projectsPCN - Professional Communications Network is a professional answering service provider offering call management solutions, particularly for small businesses and property management companies. Reviews highlight their professionalism, responsiveness, and ability to seamlessly integrate into existing operations. Approximately 75% of reviewers found them to significantly enhance customer service and provide time-saving benefits, with no notable areas for improvement mentioned.
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UndisclosedUndisclosed50 - 249Port St. Lucie, FL
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IVox Solutions is a Customer Service Outsourcing company. Established in 2011, their team offers Customer Service Outsourcing and Back Office Outsourcing.
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$250,000+Undisclosed10,000+Austin, TX
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Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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$1,000+$100 - $149 / hr2 - 9Lafayette, LA
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See all 5 projectsBonBon Strategic is a consultancy firm specializing in strategic business support, project management, and operations improvement, often serving as a fractional COO. Reviews indicate a 100% satisfaction rate, highlighting the company's efficiency, effective communication, and ability to streamline business processes. Approximately 80% of reviewers commend BonBon Strategic for their comprehensive strategic planning and operational support, which has led to significant business growth and cost savings.
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UndisclosedUndisclosed10 - 49Madison, WI
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Torcom is a small call center company based in Madison, Wisconsin. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999New York, NY
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TransPerfect is a Translation company. Their large team of employees is in New York, New York and Vancouver, Canada. Their team offers Translation and Call Center Services.
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UndisclosedUndisclosed50 - 249West Des Moines, IA
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Midsize call center company Premiere Business Solutions, is based in West Des Moines, Iowa. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Shrewsbury, MA
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UHealthSolutions, a Back Office Outsourcing company, was launched in 2001. The team specializes in Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Albany, GA
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Southern Answering Service is a midsize Albany, Georgia-based telephone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249San Jose, CA
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Red Oak Technologies is a Business Consulting company. Their midsize team is in San Jose, California and focuses on Business Consulting and HR Outsourcing. The company was founded in 1995.
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UndisclosedUndisclosed50 - 249Fairfax, VA
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Enhanced Veterans Solutions, Inc. Is a custom software development firm founded in 2007. The team offers Custom Software Development and Cybersecurity and is in Fairfax, Virginia.
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List of the Top 15 United States Customer Service Phone Support Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing31% Phone Support Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing25% Phone Support Services75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing30% Phone Support Services50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing50% Phone Support Services70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing30% Phone Support Services35% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing30% Phone Support Services70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing80% Phone Support Services60% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
30% Customer Service Outsourcing50% Phone Support Services70% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.8/40.018/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Customer Service Outsourcing40% Phone Support Services80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing25% Phone Support Services70% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.6/40.013.6/20 Reviews9.4/10 Clients & Experience9.6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Phone Support Services60% Other -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.2/40.014.6/20 Reviews6.9/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing77% Phone Support Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing10% Phone Support Services90% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
29.9/40.016.2/20 Reviews8.4/10 Clients & Experience5.3/10 Market PresenceService focus
60% Customer Service Outsourcing53% Phone Support Services40% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
29/40.015/20 Reviews5.2/10 Clients & Experience8.9/10 Market PresenceService focus
55% Customer Service Outsourcing41% Phone Support Services45% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
35.8/40.018.2/20 Reviews8.7/10 Clients & Experience8.9/10 Market PresenceService focus
25% Customer Service Outsourcing20% Phone Support Services75% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.4/40.015.8/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
20% Customer Service Outsourcing75% Phone Support Services80% Other -
Undisclosed< $25 / hr50 - 249Peoria, AZ
Ability to deliver
29.6/40.015.6/20 Reviews6.7/10 Clients & Experience7.3/10 Market PresenceService focus
40% Customer Service Outsourcing100% Phone Support Services60% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
29.3/40.016.2/20 Reviews6.4/10 Clients & Experience6.7/10 Market PresenceService focus
19% Customer Service Outsourcing48% Phone Support Services81% Other -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
30.2/40.016.2/20 Reviews5.6/10 Clients & Experience8.4/10 Market PresenceService focus
20% Customer Service Outsourcing100% Phone Support Services80% Other -
$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Ability to deliver
26.1/40.015.8/20 Reviews4.6/10 Clients & Experience5.7/10 Market PresenceService focus
40% Customer Service Outsourcing50% Phone Support Services60% Other -
Undisclosed< $25 / hr50 - 249Duluth, GA
Ability to deliver
31.1/40.014.6/20 Reviews6.6/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed10 - 49Spokane, WA
Ability to deliver
27.8/40.013.6/20 Reviews8.1/10 Clients & Experience6.1/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
26.7/40.017.6/20 Reviews1.6/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing20% Phone Support Services30% Other
Latest Phone Support Services Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Phone Support Services FAQs
- Map goals and SLAs — first-call resolution, average speed of answer, abandonment rate, CSAT.
- Validate specialization — inbound call handling services for your use case (e.g., healthcare, fintech, ecommerce).
- Review compliance and security — TCPA, HIPAA/BAA, PCI DSS, SOC 2, data residency, call recording policies.
- Check tech stack — IVR design, AI-assisted routing, CRM/engine integrations, analytics and QA tooling.
- Ask for proof — sample reports, QA scorecards, call recordings, calibration process, and a pilot or limited rollout.
- Assess workforce — training depth, nesting, coaching cadence, and tenure; confirm bilingual (English–Spanish) coverage if needed.
- Compare operating model — purely onshore vs. blended models; ensure 24/7 phone answering services if required.
Use Clutch filters to shortlist by budget, verified reviews, industries, and location, then schedule discovery calls with 2–3 finalists.
U.S. providers bring coast-to-coast coverage, native English fluency, and strong familiarity with North American customer expectations. Many teams operate out of major hubs like Phoenix, Dallas, Tampa, and the Midwest, offering reliable talent pools and lower ramp times.
Furthermore, you’ll also benefit from rigorous compliance and security standards (TCPA, HIPAA for healthcare, PCI DSS for payments, SOC 2) and tight integration with U.S. tech stacks (Salesforce, Zendesk, HubSpot, ServiceNow). If your brand requires onshore support for regulatory or customer experience reasons, U.S.-based customer service solutions can reduce risk and improve CSAT.
Pricing varies based on variables like service model and complexity. On Clutch, most American phone support firms charge:
- Per-minute answering: typically $0.80 – $1.20 per minute for general inquiries; highly specialized lines can be higher.
- Dedicated agents: about $25 – $65 per hour per onshore agent; monthly retainers often range $4,500 – $9,000+ per full-time agent.
- Setup and training: one-time onboarding commonly runs $500–$5,000 depending on scripting, integrations, and QA needs.
Costs are influenced by hours of coverage (business hours vs. 24/7), call volume, industry compliance (e.g., HIPAA), and integrations with CRMs or ticketing systems.
U.S.-based phone support agencies specialize in a wide range of sectors, including:
- Technology and SaaS — tier-1 help desk, onboarding, renewals
- E-commerce and retail — order management, returns, post-purchase care
- Healthcare — appointment scheduling and nurse triage aligned with HIPAA
- Financial services and fintech — identity verification and compliant account support
- Travel, hospitality, and entertainment — reservation lines and peak-season overflow
- Automotive, logistics, and manufacturing — dealer support, parts coordination, B2B lines
- Guaranteed KPIs without volume data or a discovery process
- Opaque pricing (hidden charges for transfers, minutes rounding, after-hours fees)
- Minimal QA or reporting; no access to call recordings or dashboards
- High agent churn and vague training documentation
- Weak compliance posture (no BAA for HIPAA clients, PCI gaps, unclear data retention)
- Limited integration experience with core systems or manual workarounds for simple tasks
- No disaster recovery plan or thin night/weekend coverage despite 24/7 claims
Keep a close eye out for red flags. Don’t ignore them just because the vendor offers exciting fees or promises.