GoVivace Inc

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

System Integrator for Contact centers and Bpo's

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoVivace Inc to accomplish?

• I was looking for a Speech Analytics and Auto QA Solution

SOLUTION

How did you find GoVivace Inc?

Online Search

Why did you select GoVivace Inc over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• High in google search results

How many teammates from GoVivace Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I was in need of a Speech Analytics and Auto QA solution so I consulted GoVivace for their CallAI (govivace.com/call-ai/) solution. This product allows me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. 

There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful. Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support. 

Overall Experience: It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team handled the project professionally and delivered all our requirements and delivered items on right time, Response are fast as expected by their team overall satisfied.

What was your primary form of communication with GoVivace Inc?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I recently had the pleasure of experiencing the exceptional services offered by Govivace , and I must say, they truly stand out in the realm of custom software solution and contact center analytics. What impressed me the most was their unwavering commitment to tailoring solutions to meet the unique needs. Reliable & Efficient Solutions and Great Team Support

Are there any areas for improvement or something GoVivace Inc could have done differently?

In my experience with Govivace, the overall service was commendable, but there are a few areas where I believe there could be enhancements.While the team consistently delivered quality results, clearer updates on progress could enhance the overall client experience. Product support is great and I don't have any problems.