Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$5,000+Undisclosed50 - 249Serves United StatesServices provided
See all 65 projectsSalesRoads is a call center service provider specializing in outbound call center and telemarketing services, emphasizing lead generation and sales growth. Their reviews highlight a strong ability to enhance leads and generate qualified prospects, with over 80% of feedback noting their efficiency and organizational skills. Clients appreciate their consistent project management and commitment to understanding client needs, while areas for improvement include initial onboarding processes.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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UndisclosedUndisclosed2 - 9San Diego, CA
Services provided
Small Content Marketing company Invata Global Marketing™️, is located in San Diego, California and Austin, Texas. The team offers Content Marketing and Graphic Design.
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UndisclosedUndisclosed2 - 9Carlsbad, CA
Services provided
Digital Marketing Doctor Agency, a small branding company, is in Carlsbad, California. Their services include Branding and Social Media Marketing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr50 - 249Serves United StatesServices provided
See all 64 projectsA-SALES AB is a specialized company providing Outbound Call Center and Telemarketing Services. Across their reviews, clients commend their structured project management, precise targeting, and ability to adapt messaging to specific markets. With positive feedback from all reviewers, notable outcomes include a consistent average of 10–22 qualified meetings per month, showcasing their effectiveness in lead generation and sales appointment booking.
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UndisclosedUndisclosed2 - 9Abilene, TX
Services provided
Established in 2008, H2M Solutions LLC is a social media marketing company. The team specializes in Social Media Marketing and Search Engine Optimization and is located in Abilene, Texas.
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UndisclosedUndisclosed2 - 9Chandler, AZ
Services provided
Go Pro Local Internet Marketing is a social media marketing firm. Their team is in Chandler, Arizona and provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9Saginaw, MI
Services provided
Advertising company Conach Marketing Group was launched in 2008. The agency specializes in Advertising and Branding.
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UndisclosedUndisclosed2 - 9Somerville, NJ
Services provided
Media Ozone is a branding firm established in 2014. The company focuses on Branding and Social Media Marketing, and is small.
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UndisclosedUndisclosed2 - 9Katy, TX
Services provided
N-Sight Web Services is a social media marketing firm. They provide Social Media Marketing and Content Marketing and were founded in 2011. The firm is located in Katy, Texas.
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UndisclosedUndisclosed2 - 9Medley, FL
Services provided
Elite X Media is a public relations firm. They are headquartered in Medley, Florida and have small team. They specialize in Public Relations and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9San Diego, CA
Services provided
Fotex Labs is a branding agency. Located in San Diego, California, the company provides Branding and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Highland Park, IL
Services provided
Connect International, LLC is a call center company established in 2007. Based in Managua, Nicaragua and Highland Park, Illinois, the team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Fort Lauderdale, FL
Services provided
See all 1 projectsOutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
See all 4 projectsAbacus Cambridge Partners excels in Contact Center Services, specializing in Customer Support Services including inbound and outbound call handling. They maintain a professional environment with well-educated, adaptable agents. Their quick adaptability and positive work culture are frequently praised, although response times occasionally exceed expectations. Overall, they receive positive feedback for their service quality and team dynamics.
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$1,000+< $25 / hr10 - 49Boulder, CO
Services provided
Branding firm Digital Mandee is located in Boulder, Colorado and Lahore, Pakistan. They focus on Branding and Social Media Marketing.
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$5,000+< $25 / hr50 - 249Minnetonka, MN
Services provided
E Virtual Services is a Finance & Accounting Outsourcing (FAO) company founded in 2009. The firm focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Secaucus, NJ
Services provided
Software development company ENS Enterprises Private Limited was founded in 2016. The company specializes in Custom Software Development and E-Commerce Development, and is midsize.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
Services provided
Global Translation and Interpreter, LLC is a Translation company. Launched in 2006, the team offers Translation and Call Center Services. The firm is located in Minneapolis, Minnesota.
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UndisclosedUndisclosed2 - 9Long Beach, CA
Services provided
TLC Translators is a small Long Beach, California-based Translation company. Their services include Translation and Call Center Services.
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UndisclosedUndisclosed2 - 9Medley, FL
Services provided
Ulltium Consulting is a Medley, Florida-based telephone answering service. Their services include Call Center Services and IT managed services.
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UndisclosedUndisclosed2 - 9Montville, NJ
Services provided
Answering service Just4U LLC was launched in 2001. The team offers Call Center Services and Staffing and is headquartered in Montville, New Jersey.
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UndisclosedUndisclosed2 - 9Basking Ridge, NJ
Services provided
Small Business Consulting company K C Consultants Group, LLC, is headquartered in Basking Ridge, New Jersey. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9Tampa, FL
Services provided
Spark Outbound is a Marketing Strategy company. The team provides Marketing Strategy and Sales Outsourcing and is headquartered in Tampa, Florida.
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UndisclosedUndisclosed2 - 9Warr Acres, OK
Services provided
Based in Warr Acres, Oklahoma, Sandler Custom Growth Solutions is a Business Consulting company. They specialize in Business Consulting and Call Center Services and were founded in 2009.
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UndisclosedUndisclosed2 - 9Fort Worth, TX
Services provided
Digital Web Geeks, a SEO company, is in Fort Worth, Texas. They specialize in Search Engine Optimization and Web Design and were founded in 2011.
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UndisclosedUndisclosed2 - 9Magee, MS
Services provided
Located in Magee, Mississippi, Wachlook Digital Marketing Agency is a SEO company. They offer Search Engine Optimization and Sales Outsourcing and were established in 2023.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
Services provided
Established in 2022, Kick Ass Leads is an Email Marketing company. The agency provides Email Marketing and Sales Outsourcing, and is small.
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UndisclosedUndisclosed2 - 9Newburyport, MA
Services provided
Fractional Marketing Solutions is a small Newburyport, Massachusetts-based branding firm. Their services include Branding and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Jersey City, NJ
Services provided
Screaming Garlic is a Sales Outsourcing company founded in 2010. The small team focuses on Sales Outsourcing and Branding.
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UndisclosedUndisclosed2 - 9Highland Park, IL
Services provided
Metrist Partners is a SEO company. They are located in Highland Park, Illinois and have small team. Their team specializes in Search Engine Optimization and Conversion Optimization.
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UndisclosedUndisclosed10 - 49Covington, LA
Services provided
Advertising company Trackable Lead Generation was launched in 2011. The team offers Advertising and Web Design.
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UndisclosedUndisclosed10 - 49Boulder, CO
Services provided
IT managed services company Data Network Group is headquartered in Boulder, Colorado. Founded in 1997, the team offers IT managed services and Call Center Services.
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UndisclosedUndisclosed10 - 49Jackson, MS
Services provided
Southern Research Group is a Market Research company. The small Jackson, Mississippi-based team specializes in Market Research and Call Center Services. The company was founded in 1985.
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UndisclosedUndisclosed10 - 49McKinney, TX
Services provided
M3 Lead Group is an Other Marketing company. Their small team is headquartered in McKinney, Texas and offers Other Marketing and Customer Service Outsourcing. The firm was established in 2016.
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UndisclosedUndisclosed10 - 49Torrance, CA
Services provided
Established in 2015, Millennials Digital is a social media marketing company. Their team provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed1,000 - 9,999San Jose, CA
Services provided
Automation Anywhere is an Application Testing company. The team offers Application Testing and cloud consulting & SI and is headquartered in San Jose, California and Bengaluru, India.
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$1,000+$25 - $49 / hr50 - 249San Marcos, CA
Services provided
IT managed services company Tri-Community Answering Service was launched in 1968. The midsize team offers IT managed services and Call Center Services.
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UndisclosedUndisclosed50 - 249Hilliard, OH
Services provided
ContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed50 - 249Conyers, GA
Services provided
Call center company DG Solutions, Inc. Provides Call Center Services and Fulfillment. They were established in 1980.
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UndisclosedUndisclosed50 - 249Las Vegas, NV
Services provided
Invisia is a software development company. They focus on Custom Software Development and Call Center Services and were launched in 2012. The agency is based in Las Vegas, Nevada.
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UndisclosedUndisclosed50 - 249Grand Forks, ND
Services provided
Digital Data Excellence, a Marketing Strategy company, offers Marketing Strategy and Content Marketing. The agency is in Grand Forks, North Dakota.
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$1,000+< $25 / hr2 - 9Hamilton Township, NJ
Services provided
In Hamilton Township, New Jersey and Chennai, India, Tekplant Infotech is a small Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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$5,000+< $25 / hr1,000 - 9,999New York, NY
Services provided
Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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$1,000+Undisclosed50 - 249Boca Raton, FL
Services provided
BOULOU BLUE is an answering service company. They are headquartered in Boca Raton, Florida and Kingston, Jamaica, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Altamonte Springs, FL
Services provided
Partners Outsourcing is a midsize telephone answering service and Back Office Outsourcing company established in 2018. Their team focuses on Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249Denver, CO
Services provided
Zentrex Solutions LLc is a telephone answering service launched in 2024. Their team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Austin, TX
Services provided
Consero is a Back Office Outsourcing company in Austin, Texas and Boston, Massachusetts. They offer Back Office Outsourcing and Call Center Services and were founded in 2006.
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$5,000+< $25 / hr50 - 249Philadelphia, PA
Services provided
Tessera ITeS Private Limited is a midsize Pune, India-based telephone answering service. Their services include Call Center Services and Digital Strategy.
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$5,000+$100 - $149 / hr2 - 9St. Louis, MO
Services provided
St Louis SEO for Growth, a call center service, is in St. Louis, Missouri. The team focuses on Call Center Services and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Austin, TX
Services provided
TrachMar, LLC, a small call center company, is located in Austin, Texas. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Gainesville, FL
Services provided
Swap Your Auto, a division of Brockport Development, LLC is a phone answering service. Established in 2014, the team specializes in Call Center Services and Business Consulting.
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UndisclosedUndisclosed2 - 9Holden, MA
Services provided
Email Marketing company Xactlyit specializes in Email Marketing and Event Marketing. They are located in Holden, Massachusetts.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
33.8/40.017/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
33.4/40.018/20 Reviews7.1/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.016.6/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
15% Call Center Services15% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
32.8/40.016.4/20 Reviews10/10 Clients & Experience6.4/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$5,000+$25 - $49 / hr10 - 49Dover, DE
Ability to deliver
32.8/40.018.2/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$100 - $149 / hr10 - 49Plano, TX
Ability to deliver
32.6/40.017.4/20 Reviews9.5/10 Clients & Experience5.8/10 Market PresenceService focus
60% Sales Outsourcing40% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.