Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed10 - 49Amsterdam, Netherlands
Services provided
Rush Sender is a Direct Marketing company in Amsterdam, Netherlands and Amsterdam, Netherlands. They specialize in Direct Marketing and Customer Service Outsourcing and were launched in 2021.
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$10,000+$25 - $49 / hr10 - 49Corró d'Avall, Spain
Services provided
Lead2b, a small Business Consulting company, is in Corró d'Avall, Spain. Their services include Business Consulting and Customer Service Outsourcing.
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$25,000+< $25 / hr10 - 49
Services provided
Launched in 2021, Staff Virtual Assistance Services aka 'SupportStaffPH' is a small Back Office Outsourcing company. Their team specializes in Back Office Outsourcing and Customer Service
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$1,000+< $25 / hr10 - 49Islamabad, Pakistan
Services provided
Back Office Outsourcing company Forward Desk is located in Islamabad, Pakistan. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Mumbai, India
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Founded in 2025, Clientexa Global Services is an answering service. Based in Mumbai, India, the team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
See all 2 projectsSaivion India: Data Entry Outsourcing Services Company provides data entry, catalog management, and image editing services. Reviews highlight their meticulous attention to detail, efficient project management, and significant impact on operational efficiency and sales growth. Clients appreciate their client-centric approach and reliable communication, noting minor areas for improvement in scalability and reporting tools.
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$25,000+< $25 / hr10 - 49Bengaluru, India
Services provided
IkonMytri Services Pvt. Ltd. Is a Customer Service Outsourcing company located in Bengaluru, India. They offer Customer Service Outsourcing and IT staff augmentation and were established in 2019.
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$1,000+< $25 / hr250 - 999Uppilipalayam, India
Services provided
Velan Info Services is a Back Office Outsourcing company. Established in 2007, the agency specializes in Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr250 - 999Kochi, India
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Offshore India Data Entry is a Back Office Outsourcing company. They were established in 2013, and their services include Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999Nuevo Cuscatlan, El Salvador
Services provided
See all 1 projectsOSI (Outsourcing Services International) provides IT support and connects businesses with new suppliers, specializing in offering quality talent at reasonable prices. Their clients appreciate the minimal interruptions in IT systems and the impressive speed of issue resolution, highlighting the excellent value and cost-effectiveness of their services. Overall, OSI is recognized for enhancing operational efficiency and expanding supplier networks.
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$10,000+< $25 / hr250 - 999Brighton, Australia
Services provided
Packleader BPO is a Market Research company. Launched in 2008, their team offers Market Research and Call Center Services.
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$25,000+< $25 / hr250 - 999
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Founded in 2009, BSC Global is a cloud consulting & SI company. The agency focuses on cloud consulting & SI and CRM consulting and SI.
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$1,000+$25 - $49 / hr250 - 999Suffern, NY
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FGC+ is a Back Office Outsourcing company based in Suffern, New York and Davao City, Philippines. Established in 2011, the team focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Lake Forest, CA
Services provided
Resource Extension Inc. Is a Back Office Outsourcing company founded in 2011. The midsize team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999
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Istmo Center is a phone answering service. They are in San José, Costa Rica and have midsize team. They specialize in Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed250 - 999
Services provided
Peak Altitude is a Back Office Outsourcing company. Established in 2020, their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed250 - 999
Services provided
Founded in 2007, Group NB is a midsize Ottawa, Canada-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$75,000+Undisclosed250 - 999
Services provided
Consilo Web is a web design agency launched in 2015. The team provides Web Design and Web Development.
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UndisclosedUndisclosed250 - 999
Services provided
Practolytics LLC is a midsize Back Office Outsourcing company located in Columbia, South Carolina. Their services include Back Office Outsourcing and Staffing.
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$25,000+$100 - $149 / hr2 - 9
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Easyjobber is a public relations agency. The small Fort de France, France-based team specializes in Public Relations and Customer Service Outsourcing. The firm was founded in 2018.
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$1,000+< $25 / hr250 - 999New Delhi, India
Services provided
Headway Bpo Solutions Pvt Ltd is an Accounting company. Located in New Delhi, India and New York, New York, the team provides Accounting and Finance & Accounting Outsourcing (FAO).
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$25,000+$100 - $149 / hr10 - 49
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In New York, New York and Philadelphia, Pennsylvania, Capstone Strategy Group is a small IT staff augmentation company. The team specializes in IT staff augmentation and CRM consulting and SI.
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$250,000+< $25 / hr1,000 - 9,999Toronto, Canada
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See all 2 projectsWe pride in providing cutting-edge nearshore, offshore and onshore call center services to all small, medium and large scale entreprises looking to leverage top-notch human resource and artificial
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$1,000+< $25 / hr10 - 49Rawalpindi, Pakistan
Services provided
WePay Technologies - BPO and Call Center is a phone answering service. Based in Rawalpindi, Pakistan, their team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed2 - 9
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HopeAramunde|VA is a Lagos, Nigeria-based Back Office Outsourcing company. Launched in 2024, the team focuses on Back Office Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Stockton-on-Tees , England
Services provided
Lemon Contact Centre, a telephone answering service, is located in Stockton-on-Tees , England. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Pasig, Philippines
Services provided
GlobalSky Call Center is a call center. Headquartered in Pasig, Philippines and Las Vegas, Nevada, the team offers Call Center Services and Customer Service Outsourcing.
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$5,000+$50 - $99 / hr50 - 249Karachi, Pakistan
Services provided
Business Consulting company Karachi-Fumigation provides Business Consulting and Financial Advising & Planning. They were founded in 2010.
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$10,000+< $25 / hr50 - 249Iloilo City, Philippines
Services provided
OneBPO is a call center launched in 2004. The team offers Call Center Services and Back Office Outsourcing and is headquartered in Las Vegas, Nevada and Iloilo City, Philippines.
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$1,000+$25 - $49 / hr10 - 49Toronto, Canada
Services provided
Launched in 2012, EmpireOne Contact Center is an answering service company. The company focuses on Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49
Services provided
1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions is a small phone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
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AnswerConnect UK is an answering service launched in 2002. The firm offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Exito BPO and Technologies is a Business Consulting company. The small Rawalpindi, Pakistan-based team provides Business Consulting and Call Center Services. The firm was founded in 2019.
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$1,000+< $25 / hr2 - 9Sibiu, Romania
Services provided
Established in 2021, Callensys is a Customer Service Outsourcing company. Their team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Moradabad, India
Services provided
ATAV SOLUTION PRIVATE LIMITED is an IT managed services and Customer Service Outsourcing company established in 2020. The team provides IT managed services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Cheltenham, England
Services provided
Reliance International Limited, a Back Office Outsourcing and Customer Service Outsourcing company, was launched in 2019. The company offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Lytchett Matravers, England
Services provided
Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9Chitungwiza, Zimbabwe
Services provided
Established in 2023, Defendem Solutions is a Customer Service Outsourcing and Content Moderation Services company. Their services include Customer Service Outsourcing and Content Moderation
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Undisclosed< $25 / hr2 - 9
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Customer Service Outsourcing and Recruiting company MCH MANAGEMENT LIMITED COMPANY was established in 2020. Based in , the team provides Customer Service Outsourcing and Recruiting.
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Undisclosed< $25 / hr2 - 9
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We Assists You, a small CRM consulting and SI and Customer Service Outsourcing company, is in Australia. The team specializes in CRM consulting and SI and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Sheridan, WY
Services provided
Angstrom is a Business Consulting and Customer Service Outsourcing company established in 2023. The small team offers Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 2024, rethinkCX is a small telephone answering service and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Launched in 2025, My Medical Billing Solution is a Customer Service Outsourcing company. Their team offers Customer Service Outsourcing and Transcription.
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$1,000+< $25 / hr2 - 9
Services provided
TasksACE is a Back Office Outsourcing and Customer Service Outsourcing company launched in 2021. The company specializes in Back Office Outsourcing and Customer Service Outsourcing, and is small.
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$1,000+< $25 / hr2 - 9
Services provided
Callvix Solutions is a telephone answering service and Customer Service Outsourcing company. They specialize in Call Center Services and Customer Service Outsourcing and are located in Cairo, Egypt.
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$1,000+$25 - $49 / hr2 - 9Berlin, Germany
Services provided
The Happy Customers is a Customer Service Outsourcing company. Established in 2026, the firm is in Berlin, Germany. Their team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Andover, England
Services provided
Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999Los Angeles, CA
Services provided
Telephone answering service One Contact Center offers Call Center Services and Back Office Outsourcing. They are located in Los Angeles, California and Pasig, Philippines.
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Undisclosed< $25 / hr1,000 - 9,999Bryn Mawr, PA
Services provided
Fair Trade Outsourcing is a Customer Service Outsourcing company launched in 2016. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+$50 - $99 / hr250 - 999Richmond, Canada
Services provided
Glen Group is a Commercial Development company established in 2015. The team provides Commercial Development and Customer Service Outsourcing and is based in Richmond, Canada and Surrey, Canada.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.3/40.017.4/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?