Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Kyiv, UkraineServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+< $25 / hr2 - 9Cheltenham, England
Services provided
Reliance International Limited, a Back Office Outsourcing and Customer Service Outsourcing company, was launched in 2019. The company offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Lytchett Matravers, England
Services provided
Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9Chitungwiza, Zimbabwe
Services provided
Established in 2023, Defendem Solutions is a Customer Service Outsourcing and Content Moderation Services company. Their services include Customer Service Outsourcing and Content Moderation
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Undisclosed< $25 / hr2 - 9
Services provided
Customer Service Outsourcing and Recruiting company MCH MANAGEMENT LIMITED COMPANY was established in 2020. Based in , the team provides Customer Service Outsourcing and Recruiting.
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Undisclosed< $25 / hr2 - 9
Services provided
We Assists You, a small CRM consulting and SI and Customer Service Outsourcing company, is in Australia. The team specializes in CRM consulting and SI and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Sheridan, WY
Services provided
Angstrom is a Business Consulting and Customer Service Outsourcing company established in 2023. The small team offers Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Launched in 2024, rethinkCX is a small telephone answering service and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Launched in 2025, My Medical Billing Solution is a Customer Service Outsourcing company. Their team offers Customer Service Outsourcing and Transcription.
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$1,000+< $25 / hr2 - 9
Services provided
TasksACE is a Back Office Outsourcing and Customer Service Outsourcing company launched in 2021. The company specializes in Back Office Outsourcing and Customer Service Outsourcing, and is small.
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$1,000+< $25 / hr2 - 9
Services provided
Callvix Solutions is a telephone answering service and Customer Service Outsourcing company. They specialize in Call Center Services and Customer Service Outsourcing and are located in Cairo, Egypt.
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$1,000+< $25 / hr2 - 9Andover, England
Services provided
Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999Los Angeles, CA
Services provided
Telephone answering service One Contact Center offers Call Center Services and Back Office Outsourcing. They are located in Los Angeles, California and Pasig, Philippines.
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Undisclosed< $25 / hr1,000 - 9,999Bryn Mawr, PA
Services provided
Fair Trade Outsourcing is a Customer Service Outsourcing company launched in 2016. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+$50 - $99 / hr250 - 999Richmond, Canada
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Glen Group is a Commercial Development company established in 2015. The team provides Commercial Development and Customer Service Outsourcing and is based in Richmond, Canada and Surrey, Canada.
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$10,000+< $25 / hr50 - 249Ferizaj, Kosovo
Services provided
See all 1 projectsVariant Solutions L.L.C offers inbound call handling, supplier management, and accounting services. The feedback highlights their efficiency, responsiveness, and ability to meet client needs promptly, with an experienced team that fulfills requests within 24 hours. Overall, clients are highly satisfied with their professional and comprehensive service delivery.
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$10,000+$50 - $99 / hr10 - 49Aurangabad, India
Services provided
Small Other Design company 3D Power, is located in Aurangabad, India. The team provides Other Design and Interior Design.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Synergy Business Solution, a call center company, is in Dhaka, Bangladesh. They focus on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
VAA on Demand 24/7 is a Valley Stream, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) and were launched in
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$1,000+< $25 / hr2 - 9Jaipur, India
Services provided
7P Promotions is an answering service company. They are based in Jaipur, India and have small team. They focus on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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Wopno Outsourcing Services is a Customer Service Outsourcing company. Their team is based in Sydney, Australia and focuses on Customer Service Outsourcing and Accounting.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsHemens Business Solution offers comprehensive transportation services, including freight management, route optimization, carrier management, regulatory compliance, and supply chain integration. Reviews highlight their exceptional attention to detail, effective communication, and commitment to exceeding expectations, resulting in cost savings, enhanced operational efficiency, and increased customer satisfaction. The company is praised for its responsiveness, collaborative approach, and ability to tailor services to specific needs.
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Undisclosed< $25 / hr10 - 49Loxahatchee, FL
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Customer Service Outsourcing company Skillgo was launched in 2023. The agency offers Customer Service Outsourcing and Sales Outsourcing, and is small.
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$100,000+$25 - $49 / hr10 - 49CAIRO, Egypt
Services provided
See all 1 projectsSecond Step specializes in recruitment services, particularly in challenging markets like Egypt and Iraq. The reviews highlight their exceptional ability to deliver tailored recruitment strategies, demonstrating a deep understanding of client needs and market demands. The company is praised for its meticulous approach, timely delivery, and strong alignment with client values, leading to high satisfaction and successful outcomes.
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$1,000+$25 - $49 / hr10 - 49Austin, TX
Services provided
Established in 1948, Hastings Humans is a telephone answering service. The firm provides Call Center Services and Customer Service Outsourcing.
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$5,000+$50 - $99 / hr10 - 49
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Brazil Call Center & Latin America Call Center - BrazilDesk is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are in Petrópolis, Brazil.
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UndisclosedUndisclosed10 - 49Baltimore, MD
Services provided
Global Virtual Support is a call center company. They were established in 2018 and specialize in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Allied International Security Guards Company is a Business Consulting company. The team provides Business Consulting and Back Office Outsourcing and is headquartered in Los Angeles, California.
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Undisclosed< $25 / hr50 - 249Calapan, Philippines
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ConsBeez Call Center Services is a phone answering service. The Calapan, Philippines-based firm was established in 2023. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Wheelers Hill, Australia
Services provided
In Wheelers Hill, Australia, 24x7 Direct is an answering service. They provide Call Center Services and Sales Outsourcing.
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$10,000+Undisclosed50 - 249Kingston, Canada
Services provided
Located in Kingston, Canada, Alliance Answer is a midsize answering service. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Alpharetta, GA
Services provided
CALLAWAY SECURITY - ALPHARETTA & ATLANTA GA is an IT managed services company. Based in Alpharetta, Georgia, the company provides IT managed services and Customer Service Outsourcing.
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$75,000+< $25 / hr50 - 249La Goulette, Tunisia
Services provided
Answering service company Advancia Téléservices offers Call Center Services and Back Office Outsourcing. They were established in 2010.
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UndisclosedUndisclosed10 - 49Cebu City, Philippines
Services provided
Back Office Outsourcing company XP Plus is located in Cebu City, Philippines and Cerritos, California. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Sahibzada Ajit Singh Nagar, India
Services provided
In Sahibzada Ajit Singh Nagar, India and Gurugram, India, ZOUMA CONSULTING SERVICES is an answering service. Launched in 2021, the team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Kyiv, Ukraine
Services provided
See all 1 projectsTrust Recruitment Services specializes in sourcing qualified candidates for technical roles, such as Technical Support Engineers and iOS developers. Reviews indicate a high level of satisfaction with the quality and speed of their recruitment process, highlighting their professionalism and effective communication throughout. Trust Recruitment Services successfully provided candidates that met the client's needs, resulting in long-term employment satisfaction.
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$10,000+< $25 / hr50 - 249Dhaka, Bangladesh
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See all 1 projectsWe are 360-SUPPORTS one of the best and fast growing Call Center that works with fortune 2000 companies to help them with all of their marketing needs. We are a full fledge US based contact center
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$25,000+< $25 / hr250 - 999Tagum, Philippines
Services provided
SIBS Outsourcing Solutions, a Business Consulting company, specializes in Business Consulting and Call Center Services. The agency is headquartered in Tagum, Philippines.
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UndisclosedUndisclosed250 - 999Pune, India
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The-Connections is a call center. Launched in 2011, the agency is based in Pune, India and Pune, India. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+Undisclosed250 - 999Dhaka, Bangladesh
Services provided
Located in Dhaka, Bangladesh, M/S Mitali International is an IT strategy consulting company. Launched in 2014, the team specializes in IT strategy consulting and BI & big data consulting & SI.
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$10,000+< $25 / hr250 - 999Nairobi, Kenya
Services provided
Techno Brain BPO-ITES is a call center company. They are in Nairobi, Kenya and have midsize team. They specialize in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr250 - 999Barranquilla, Colombia
Services provided
Established in 2018, Mobility Tech Colombia is an answering service company. The team provides Call Center Services and Back Office Outsourcing and is located in Barranquilla, Colombia.
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$10,000+$25 - $49 / hr250 - 999Lahore, Pakistan
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Established in 2019, XpertDigi is a custom software development company. Headquartered in Lahore, Pakistan, the team provides Custom Software Development and Web Development.
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UndisclosedUndisclosed250 - 999Gaithersburg, MD
Services provided
UnityPay is a Product Design company launched in 2006. Based in Gaithersburg, Maryland and Gaithersburg, Maryland, the team provides Product Design and IT managed services.
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UndisclosedUndisclosed250 - 999Amman, Jordan
Services provided
NashmiCs is an answering service. They are in Amman, Jordan, and their services include Call Center Services and Corporate Training & Coaching.
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$1,000+Undisclosed250 - 999
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FYDI is a branding firm. The team offers Branding and Call Center Services and is located in Tustin, California.
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$1,000+$25 - $49 / hr250 - 999
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In Manila, Philippines and Colombo, Sri Lanka, FBC Asia Pacific is a call center. They offer Call Center Services and Back Office Outsourcing and were founded in 2019.
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$5,000+< $25 / hr250 - 999
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Founded in 2018, iRapidO Global is a midsize IT managed services company headquartered in Faridabad, India. Their team focuses on IT managed services and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr50 - 249Tijuana, Mexico
Services provided
1Click Contact Center is a telephone answering service. They are in Tijuana, Mexico and Tijuana, Mexico, and their services include Call Center Services and Customer Service Outsourcing.
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$100,000+< $25 / hr50 - 249Santo Domingo, Dominican Republic
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Communicate to Connect C2C, a Customer Service Outsourcing company, focus on Customer Service Outsourcing and Call Center Services. They were established in 2017.
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Undisclosed< $25 / hr50 - 249Madgaon, India
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Call center Invicta eSolutions Pvt Ltd was established in 2015. Located in Madgaon, India, the team specializes in Call Center Services and Customer Service Outsourcing.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.1/40.017.2/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?