1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions Reviews (1), Pricing, Services & Verified Ratings

Call Center Services
$200,000 to $999,999
Apr. 2024 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions is always there when we need changes made."

Apr 9, 2026

Call Center Manager, AJ Locksmith

Helen Beecher

Consumer products & services
Lake Dallas, Texas
11-50 Employees
Online Review

1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions provides call center services for a locksmith firm. Their native English-speaking agents take customer calls and input data into the client's CRM.

1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions has provided well-trained team members, resulting in smoother operations and better response times. The team is easy to work with. They also received praise for their understanding of the client's needs and business model.

BACKGROUND

Introduce your business and what you do there.

I’m the call center manager at AJ Locksmith & Security. We provide professional locksmith services in Dallas, Texas, including emergency lockouts, rekeying, lock changes, and security solutions for homes, businesses, and vehicles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions to accomplish for AJ Locksmith & Security?

We needed help with customer service.

SOLUTION

What was the scope of their involvement?

1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions provides us with native English-speaking agents. The team takes customer calls, inputs data into our CRM, and works with our locksmiths in the field on requests. The service is 24 hours a day.

What is the team composition?

We work with four teammates from 1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions.

How did you come to work with 1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions?

We found them through an online search and Clutch. We chose them because their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

How much have you invested with them?

We’ve spent around $200,000.

What is the status of this engagement?

We started working together in April 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All the team members have been trained like our in-house team, and no one can tell that they’re not in-house. We’ve also noticed smoother operations and better response times.

How did 1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions perform from a project management standpoint?

1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions is always there when we need changes made. Their management is very easy to work with, and we don’t have to deal with a middleman. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions understands our needs and provides us with quality agents that understand our business model.

RATINGS

4.5

1-833-652-5900 Alphabet City, NY Call Center and BPO Solutions

Reliable, Scalable, and Cost-Effective Support

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