Top UX Designers in New York City
New York City’s digital scene spans Wall Street fintech, Broadway media, and Brooklyn’s booming startup studios—making UX design a mission-critical skill set.
Clutch simplifies the search for trusted UX designers in New York City by collecting in-depth, client-verified reviews and data-driven rankings. Each agency listed here has been evaluated for design expertise, project management, and real-world impact, so you can confidently filter by budget, industry, or client size and connect with teams that match your needs and NYC’s pace.
Ready to start? Explore our global directory of Top UX Design Companies, see nearby talent in Boston, or narrow in on NYC UX agencies for healthcare.
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Featured
What are Featured Providers?
$25,000+$100 - $149 / hr50 - 249New York, NYServices provided
See all 83 projectsGoji Labs is a versatile UX/UI design and development company known for its comprehensive services, including mobile and web app design, website development, and UX strategy. Across reviews, 100% of clients commend their professionalism, technical expertise, and collaborative approach. The company excels in understanding client visions, delivering high-quality products, and maintaining effective communication, making them an ideal partner for projects requiring user-centered design and development.
$25,000+$100 - $149 / hr50 - 249New York, NYServices provided
See all 83 projectsGoji Labs is a versatile UX/UI design and development company known for its comprehensive services, including mobile and web app design, website development, and UX strategy. Across reviews, 100% of clients commend their professionalism, technical expertise, and collaborative approach. The company excels in understanding client visions, delivering high-quality products, and maintaining effective communication, making them an ideal partner for projects requiring user-centered design and development.
$25,000+$150 - $199 / hr10 - 49New York, NYServices provided
See all 94 projectsMomentum Design Lab is a distinguished UX/UI design firm that excels in providing comprehensive user experience and interface design solutions. Reviews highlight their professionalism, efficient project management, and ability to deliver on time and budget, with a 95% adherence to timelines. Clients have praised their user-centered design approach and innovative solutions, while indicating a desire for more competitive pricing. Approximately 80% of reviewers commend their exceptional communication and collaborative process.
$25,000+$100 - $149 / hr10 - 49Serves New York City, NYServices provided
See all 37 projectsOrizon Design is a UX/UI design firm known for its professional and creative approach to user-centered design. With a 100% positive feedback rate, clients consistently praise their efficient project management, timely delivery, and ability to translate complex requirements into intuitive and visually engaging interfaces. Over 90% of reviews highlight their impressive collaboration and communication skills, emphasizing their commitment to meeting client needs.
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$25,000+$150 - $199 / hr10 - 49New York, NY
Services provided
Black & Black Creative is an e-commerce development firm. They are in New York, New York and Edinburgh, Scotland and have small team. They specialize in E-Commerce Development and UX/UI Design.
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$50,000+$150 - $199 / hr250 - 999New York, NY
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Founded in 2007, Konrad is a midsize user experience company. Their services include UX/UI Design and Digital Strategy.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr10 - 49Serves New York City, NYServices provided
See all 34 projectsGlow Design Agency is a prominent UX/UI design firm specializing in creating user-friendly and visually appealing digital interfaces. With over 90% positive feedback, clients consistently highlight their ability to deliver high-quality, intuitive designs on time. Approximately 75% of reviews commend their effective project management and responsive communication, ensuring seamless collaboration and successful project outcomes.
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 24 projectsSinglemind is a UX/UI design and development firm known for its strong partnership approach and technical expertise. They consistently deliver high-quality user-centered design solutions, with 100% of reviews praising their responsiveness and ability to meet project timelines and budgets. Clients highlight their cultural fit and comprehensive understanding of user experience design as key strengths.
$25,000+$100 - $149 / hr10 - 49Serves New York City, NYServices provided
See all 20 projectsROSSUL is a distinguished UX/UI design company known for its comprehensive approach to user-centered design and digital interface design. Across their reviews, ROSSUL consistently receives high praise for understanding complex requirements and delivering intuitive, aesthetically pleasing designs. Impressively, 100% of reviewers noted their ability to translate vague concepts into refined user experiences, with 90% highlighting their efficient project management and proactive communication.
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$5,000+$100 - $149 / hr2 - 9New York, NY
Services provided
Launched in 2011, Awesome NYC is an UX agency and branding agency. Located in New York, New York, the team provides UX/UI Design and Branding.
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$1,000+$50 - $99 / hr1,000 - 9,999New York, NY
Services provided
Large user experience agency JSXDOM, is located in New York, New York. The team focuses on UX/UI Design and Web Development.
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$5,000+$100 - $149 / hr10 - 49Jersey City, NJ
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See all 1 projectsBlueliner is a digital marketing and web development company specializing in CRM implementation, website upgrades, and Shopify enhancements. Client feedback highlights their responsive team and effective project management, with 100% of reviewers appreciating their prompt communication and problem-solving skills. Some clients suggest a more proactive approach in challenging existing infrastructure for long-term solutions.
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$10,000+$25 - $49 / hr10 - 49New York, NY
Services provided
See all 22 projectsCloudFlex, a company specializing in UX/UI Design and app development, has received positive feedback for their proficiency and knowledge in the field. Clients have praised their professional communication, timely delivery, and flexibility in accommodating changes. The overall user experience has been described as smooth, with a 100% crash-free app deployment, reflecting their expertise in User Experience and User Interface Design.
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$10,000+$150 - $199 / hr10 - 49New York, NY
Services provided
ExpandTheRoom is a small UX company launched in 2002. Their services include UX/UI Design and Web Design.
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Featured
What are Featured Providers?
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 27 projectsFuzzy Math is a UX/UI design company specializing in User Experience and User Interface Design, offering services such as UX Discovery, user research, and design systems. Their reviews reflect overwhelmingly positive feedback, praising their professionalism, communication, and project management, with consistent on-time delivery and alignment with client values. Approximately 90% of reviewers commend their design talent, flexibility, and ability to adapt to client needs, showcasing expertise in User-Centered and Digital Interface Design.
$1,000+$100 - $149 / hr2 - 9Serves New York City, NYServices provided
See all 7 projectsMeticular is a user experience design company specializing in UX/UI design services, known for its comprehensive approach to digital interface design. Across the reviews, Meticular is frequently praised for its professionalism, expertise, and ability to seamlessly integrate with client teams, with 100% of reviewers mentioning their effective communication and responsiveness. Despite occasional delays, the overall client satisfaction remains high, emphasizing their commitment to delivering exceptional user-centered design solutions.
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UndisclosedUndisclosed2 - 9New York, NY
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The Inlay is a branding company and user experience design company. Located in New York, New York, the team offers Branding and UX/UI Design.
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$25,000+$50 - $99 / hr250 - 999Forest Hills, NY
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See all 3 projectsdoodleblue Innovations is a technology firm specializing in mobile application development across Android and iOS platforms. Reviewers commend their agile and flexible workflow, noting their proactive problem-solving approach and dedication to client satisfaction. Approximately 90% of feedback highlights their effective communication and timely delivery, with room for improvement in user-centric testing.
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$1,000+$25 - $49 / hr250 - 999New York, NY
Services provided
Hill Holliday is an Advertising company. Their midsize team is in Boston, Massachusetts and New York, New York and specializes in Advertising and UX/UI Design. The firm was founded in 1968.
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$100,000+$150 - $199 / hr50 - 249Brooklyn, NY
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AREA 17, an UX company, is in Brooklyn, New York and Paris, France. They focus on UX/UI Design and Mobile App Development.
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$5,000+$150 - $199 / hr2 - 9New York, NY
Services provided
See all 7 projectsMiolo is a UX/UI design company renowned for its expertise in creating modern, technology-focused websites. With a 100% positive feedback rate, clients commend their ability to exceed expectations in user-centered design and project management. Approximately 80% of reviewers highlight their clear communication and adherence to timelines, making them a reliable choice for user experience design projects.
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Undisclosed$150 - $199 / hr50 - 249New York, NY
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GPShopper, a mobile application development company, was established in 2007. In New York, New York, the team focuses on Mobile App Development and UX/UI Design.
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$1,000+$25 - $49 / hr10 - 49Brooklyn, NY
Services provided
See all 1 projectsZufaa Inc. offers web design and digital marketing services, excelling in creating user-friendly and visually appealing websites. Clients commend their good UX/UI design, responsiveness, and professionalism, highlighting their ability to deliver projects on time and within budget. Zufaa Inc. is recommended for their exceptional attention to detail and effective project management.
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$50,000+$150 - $199 / hr10 - 49New York, NY
Services provided
Barrel, a web design agency, is located in New York, New York. They offer Web Design and UX/UI Design and were established in 2006.
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$25,000+Undisclosed50 - 249New York, NY
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Branding company VIVALDI_ is based in New York, New York and London , England. The team offers Branding and Marketing Strategy.
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$25,000+$50 - $99 / hr10 - 49New York, NY
Services provided
See all 14 projectshigroup is a UX/UI design company praised for its proficiency in User Experience and User Interface Design, consistently delivering projects on time. Reviews reveal a 100% satisfaction rate, with 60% highlighting their impressive project management and responsiveness. Clients appreciate their creative problem-solving and alignment with project visions, making higroup a reliable partner for user-centered and digital interface design solutions.
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$10,000+$50 - $99 / hr10 - 49Prishtina, Kosovo
Services provided
Hoyo Tech is a Struga, North Macedonia-based application development company. The team specializes in Mobile App Development and Logistics & Supply Chain Consulting.
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$10,000+$50 - $99 / hr50 - 249Brooklyn, NY
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Zemingo is a midsize user experience design agency established in 2008. Their team specializes in UX/UI Design and Mobile App Development.
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$1,000+Undisclosed2 - 9New York, NY
Services provided
Launched in 2020, Beyond Imagine is a custom software development firm. Headquartered in New York, New York, the team provides Custom Software Development and UX/UI Design.
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$50,000+$150 - $199 / hr10 - 49New York, NY
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Launched in 2007, Durable Digital is a web development company. The small team specializes in Web Development and UX/UI Design.
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$10,000+$100 - $149 / hr10 - 49New York, NY
Services provided
Aumcore Digital Marketing Agency is a Digital Strategy company based in New York, New York and Kuala Lumpur, Malaysia. The team offers Digital Strategy and Search Engine Optimization.
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$10,000+$150 - $199 / hr2 - 9New York, NY
Services provided
Colorful Dots, LLC is a mobile app development firm located in New York, New York. They offer Mobile App Development and UX/UI Design.
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$50,000+$150 - $199 / hr10 - 49New York, NY
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Mobile app development company Hydric Media was launched in 2012. The company focuses on Mobile App Development and UX/UI Design.
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$1,000+$25 - $49 / hr50 - 249New York, NY
Services provided
See all 4 projectsSprak Design specializes in UX/UI, UX Design, and User Interface Design services, with a focus on creating intuitive and engaging user experiences. Reviewers highlight their dedication, efficient project management, and proactive collaboration, emphasizing their ability to deliver child-friendly app designs that enhance usability and enjoyment. Sprak Design consistently meets and exceeds client expectations with creativity and enthusiasm.
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$10,000+Undisclosed10 - 49New York, NY
Services provided
Founded in 2014, Innovatemap is an user experience agency. The team focuses on UX/UI Design and Branding.
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$25,000+$150 - $199 / hr10 - 49New York, NY
Services provided
Launched in 2007, NANO is a small New York, New York-based UX agency. Their services include UX/UI Design and E-Commerce Development.
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$10,000+$50 - $99 / hr2 - 9Brooklyn, NY
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Intellion Inc. Is a web design company. The Brooklyn, New York-based firm was founded in 2019. Their services include Web Design and UX/UI Design.
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$1,000+Undisclosed2 - 9Brooklyn, NY
Services provided
Launched in 2015, BreakThruWeb is a custom software development company. The team offers Custom Software Development and Web Design.
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$1,000+$50 - $99 / hrFreelancerNew York, NY
Services provided
See all 1 projectsDanny Glix Design is a UX, UI, and development service provider, specializing in logo, app, and website design, along with marketing and social media imagery. The company is praised for strong communication and impressive output quality, with 100% positive feedback, highlighting satisfaction with deliverables and no areas for improvement noted by clients.
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$10,000+$100 - $149 / hr10 - 49New York, NY
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Web design agency Syfie Design Studio is based in New York, New York. The team focuses on Web Design and UX/UI Design.
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$5,000+$25 - $49 / hr50 - 249Brooklyn, NY
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Launched in 2022, Top Five Designer is a midsize web design agency. Their services include Web Design and UX/UI Design.
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$1,000+< $25 / hr10 - 49Great Neck Plaza, NY
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Liveblack is an UX design company. The team specializes in UX/UI Design and Search Engine Optimization and is located in Ahmedabad, India and Great Neck Plaza, New York.
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$1,000+$50 - $99 / hr10 - 49New York, NY
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RJP.design is a web design company. They are based in New York, New York. Their team provides Web Design and UX/UI Design.
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$25,000+$50 - $99 / hr2 - 9New York, NY
Services provided
See all 5 projectsThoughtful is a full-stack development company specializing in mobile and web app development. Across various reviews, clients consistently praise Thoughtful for their strong project management skills, effective communication, and high-quality deliverables. Approximately 80% of the reviews highlight Chris, the founder, for his technical expertise and ability to translate business goals into functional applications, while suggestions for improvement are minimal and focus primarily on expanding their team.
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$50,000+$50 - $99 / hr10 - 49New York, NY
Services provided
See all 8 projectsCreative360 is a versatile app and web development company, excelling in design and project management. They have consistently delivered high-quality prototypes and applications, with a strong emphasis on user experience and design. The company boasts a 100% positive feedback rate from reviewers, who frequently commend their professionalism, responsiveness, and ability to translate client ideas into reality.
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$25,000+$150 - $199 / hr2 - 9Brooklyn, NY
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Headquartered in Rosebery, Australia and Brooklyn, New York, Vool.Studio is an UX company. They focus on UX/UI Design and Web Design.
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$1,000+$25 - $49 / hr2 - 9Union City, NJ
Services provided
M Creative Agency LLC is a Product Design company. They specialize in Product Design and UX/UI Design and are based in Union City, New Jersey.
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$1,000+$25 - $49 / hr10 - 49New York, NY
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Nice Digitals is a SEO agency founded in 2009. The firm specializes in Search Engine Optimization and Web Design.
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$25,000+$100 - $149 / hr10 - 49Clifton, NJ
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New Possibilities Group, LLC is a web development firm. They were founded in 2001 and focus on Web Development and Web Design.
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Undisclosed$150 - $199 / hr10 - 49New York, NY
Services provided
See all 1 projects10x Management offers freelance app development services, matching companies with skilled developers to create full-functioning MVPs. The reviews highlight the company's efficiency in pairing clients with the right talent, resulting in timely and successful project deliveries. Clients commend the effective workflow and rapid response time from 10x Management.
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$5,000+$100 - $149 / hr50 - 249New York, NY
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Branding firm Kelton, a Material Company was launched in 2003. The agency offers Branding and Market Research, and is midsize.
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$1,000+< $25 / hr10 - 49New York, NY
Services provided
Autopilot Geek, an user experience design agency, was founded in 2016. The small team specializes in UX/UI Design and Branding.
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$10,000+$200 - $300 / hr2 - 9Brooklyn, NY
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CMYK, a web design agency, was launched in 2007. Headquartered in Brooklyn, New York, the team specializes in Web Design and Video Production.
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$10,000+$25 - $49 / hr50 - 249New York, NY
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Vista Web Studio is a midsize web design agency established in 2007. Their services include Web Design and UX/UI Design.
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UndisclosedUndisclosed10 - 49New York, NY
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See all 1 projectsWoodbridge Publishers offers professional book writing, editing, marketing, and publishing services to all emerging authors around the world. Our services also include book cover design,
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$5,000+$100 - $149 / hr50 - 249New York, NY
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User experience design company Zemoga, Inc was launched in 2001. The team specializes in UX/UI Design and Digital Strategy and is in Bogotá, Colombia and New York, New York.
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$10,000+Undisclosed50 - 249New York, NY
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HappyFunCorp is an UX agency. The New York, New York-based agency was founded in 2012. Their team provides UX/UI Design and Custom Software Development.
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$75,000+$200 - $300 / hr2 - 9New York, NY
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See all 3 projectsLab is a multifaceted UX/UI design and development company adept at integrating design and engineering processes for seamless project execution. With 100% of reviews highlighting their dual expertise in design and development, clients appreciate their streamlined workflow and comprehensive service offering. While their design and development are highly praised, communication could be improved according to 50% of reviewers.
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$25,000+$150 - $199 / hr10 - 49New York, NY
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Verbal+Visual is an user experience company. Their small team is headquartered in New York, New York and San Francisco, California. Their services include UX/UI Design and E-Commerce Development.
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List of the Top 15 New York City User Experience (UX) Agencies
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$25,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
90% UX/UI Design10% Other -
$10,000+$50 - $99 / hr10 - 49Kyiv, Ukraine
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
36.9/40.017.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$100 - $149 / hr2 - 9New York, NY
Ability to deliver
35.6/40.016.8/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
75% UX/UI Design25% Other -
$50,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
38/40.018.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$50,000+$200 - $300 / hr10 - 49Brooklyn, NY
Ability to deliver
36.6/40.017.6/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
50% UX/UI Design50% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
35.3/40.015.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
39/40.019/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$100,000+$50 - $99 / hr250 - 999New York, NY
Ability to deliver
38.8/40.018.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.8/40.019.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
25% UX/UI Design75% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
39.1/40.019.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
25% UX/UI Design75% Other -
$25,000+$100 - $149 / hr1,000 - 9,999New York, NY
Ability to deliver
29.1/40.015.6/20 Reviews5.4/10 Clients & Experience8.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$150 - $199 / hr2 - 9Brooklyn, NY
Ability to deliver
35.4/40.016.6/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$250,000+$200 - $300 / hr250 - 999New York, NY
Ability to deliver
31.9/40.015.6/20 Reviews7.7/10 Clients & Experience8.6/10 Market PresenceService focus
30% UX/UI Design70% Other -
$5,000+$25 - $49 / hr250 - 999New York, NY
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% UX/UI Design90% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
35.9/40.016.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% UX/UI Design70% Other -
$100,000+$150 - $199 / hr1,000 - 9,999New York, NY
Ability to deliver
33.1/40.015.8/20 Reviews8.3/10 Clients & Experience9/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
15% UX/UI Design85% Other -
$25,000+$50 - $99 / hr250 - 999New York, NY
Ability to deliver
36.8/40.017/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
15% UX/UI Design85% Other -
$10,000+$100 - $149 / hr250 - 999Brooklyn, NY
Ability to deliver
32.4/40.015.8/20 Reviews9.2/10 Clients & Experience7.3/10 Market PresenceService focus
25% UX/UI Design75% Other -
$5,000+$50 - $99 / hr2 - 9Jersey City, NJ
Ability to deliver
31/40.016.2/20 Reviews9.4/10 Clients & Experience5.4/10 Market PresenceService focus
60% UX/UI Design40% Other -
$5,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
39.3/40.019.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
10% UX/UI Design90% Other -
$5,000+$150 - $199 / hr2 - 9New York, NY
Ability to deliver
22.9/40.015.6/20 Reviews2.4/10 Clients & Experience4.9/10 Market PresenceService focus
100% UX/UI Design -
$100,000+$200 - $300 / hr50 - 249New York, NY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% UX/UI Design80% Other -
$75,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
33.3/40.015.6/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$150 - $199 / hr50 - 249New York, NY
Ability to deliver
37.4/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
15% UX/UI Design85% Other -
$5,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
10% UX/UI Design90% Other -
$25,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
25% UX/UI Design75% Other
Latest User Experience Articles
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Think Your Tools Improve UX? These AI Performance Metrics Say Otherwise
AI hype is still high, but are your tools improving UX? These essential AI performance metrics will help you make sure you're truly helping customers.
New York City UX Designer FAQs
NYC-based UX design agencies live and breathe high-stakes product launches. Local designers regularly collaborate with Fortune 500 innovation labs, Madison Avenue marketers, and venture-backed startups—experience that sharpens their ability to translate complex business goals into intuitive digital journeys.
Because many teams work just subway stops from major media outlets and investor networks, they’re adept at rapid feedback cycles and stakeholder presentations. If you need on-site workshops or user testing across diverse demographics, a New York partner provides both proximity and cultural fluency.
Project-based engagements typically start around $25,000 for a focused website or mobile-app redesign. Hourly rates range from $125 – $250, reflecting senior talent, living costs, and agency reputation.
Meanwhile, enterprise-level service providers may propose six-figure budgets that cover discovery, research sprints, interaction design, and iterative usability testing. Startups on tight timelines often negotiate phased scopes—e.g., a two-week design sprint for $15,000—before committing to full product builds.
New York City is home to a diverse pool of brands and businesses that make up its thriving economy. Generally, UX design firms in the city support clients from verticals such as:
• Fintech and banking
• Media, entertainment, and streaming
• E-commerce and retail (fashion, DTC)
• Health tech and biotech
• SaaS and B2B software
• Travel, hospitality, and real estate
• Nonprofit and public sector initiatives
Begin with measurable goals—i.e., higher conversion, reduced churn, stronger accessibility compliance—and shortlist agencies with case studies in similar domains. Review Clutch profiles for client feedback on communication and timeline management; NYC’s fastest-moving markets reward teams that iterate weekly, not monthly.
Schedule chemistry calls to confirm senior designers will stay engaged past kickoff, and ask how they conduct user research in a city with multilingual, multi-device audiences. Finally, validate cultural fit—does the agency’s process sync with your internal dev sprints and stakeholder availability?
- No documented user-research phase or reliance on generic personas
- Overpromising fixed timelines without accounting for stakeholder reviews
- Limited accessibility or WCAG compliance expertise
- Sparse portfolio evidence beyond visual mockups (lack of usability metrics)
- High staff turnover with juniors replacing promised senior leads
- One-size-fits-all pricing that ignores project complexity
Never ignore red flags; while some will feel inconsequential at first, they can lead to headaches and setbacks down the line.