Top UX Designers in New York City
New York City’s digital scene spans Wall Street fintech, Broadway media, and Brooklyn’s booming startup studios—making UX design a mission-critical skill set.
Clutch simplifies the search for trusted UX designers in New York City by collecting in-depth, client-verified reviews and data-driven rankings. Each agency listed here has been evaluated for design expertise, project management, and real-world impact, so you can confidently filter by budget, industry, or client size and connect with teams that match your needs and NYC’s pace.
Ready to start? Explore our global directory of Top UX Design Companies, see nearby talent from UX design firms in Boston, or narrow in on NYC UX agencies for healthcare.
Looking for web design expertise? Explore web design companies in New York City.
Need a web development partner instead? Check out our directory of Top Web Development Companies in New York City.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Serves New York City, NYServices provided
See all 62 projectsQubika is a UX/UI design company specializing in user-centered design and digital interface design. Reviews highlight their exceptional project management, responsiveness, and adaptability, with 100% of reviewers praising their high-quality work and commitment to deadlines. Clients consistently commend Qubika’s professionalism and effective communication, emphasizing their ability to meet user requirements and deliver seamless user experiences across web and mobile platforms.
$25,000+$150 - $199 / hr10 - 49New York, NYServices provided
See all 96 projectsMomentum Design Lab is a UX/UI design agency known for its comprehensive user experience and user interface design services. Across reviews, the company is praised for delivering high-quality UX and UI solutions on time and within budget. Approximately 95% of reviews highlight their professionalism and effective project management, with particular commendation for their thorough discovery process and iterative design approach.
$25,000+$100 - $149 / hr10 - 49Serves New York City, NYServices provided
See all 39 projectsOrizon Design is a UX/UI agency specializing in User Experience and User Interface Design for digital platforms. The company consistently receives high praise for its ability to transform concepts into functional, high-quality designs, with 100% of reviewers highlighting their professionalism and project management skills. Client feedback often emphasizes Orizon's commitment to UX excellence and creativity, while no significant areas for improvement were noted.
$50,000+$100 - $149 / hr50 - 249New York, NYServices provided
See all 26 projectsUtility is a mobile app development and design company with strong capabilities in UX/UI and business consulting. They have been praised for their modern, sleek design work and effective project management. Clients highlight their unique business acumen, with 100% of reviews noting their strategic insight and successful bug-free app launches.
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$10,000+$100 - $149 / hr2 - 9New York, NY
Services provided
See all 9 projectsPrototypical is a UX/UI design firm specializing in enhancing user experience through digital interface design and user-centered design solutions. With 100% positive feedback, clients consistently praise their seamless project management, effective communication, and dedication to client vision, resulting in user-friendly websites and improved online presence. The team's direct involvement from project inception to completion is frequently highlighted as a key strength.
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$5,000+$25 - $49 / hr10,000+New York, NY
Services provided
Globant is a large web development firm. They offer Web Development and Custom Software Development and were founded in 2003.
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Featured
What are Featured Providers?
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 27 projectsFuzzy Math is a highly regarded UX/UI design company praised for its expertise in User Experience Design, User-Centered Design, and Digital Interface Design. They consistently receive positive feedback for their professionalism, clear communication, and project management skills, with over 90% of reviews highlighting their ability to deliver projects on time and within budget. Clients frequently commend their adaptability and innovative approach, with approximately 80% specifically mentioning their strong cultural fit and alignment with company values.
$5,000+$50 - $99 / hr10 - 49Serves New York City, NYServices provided
See all 8 projectsTVM Engineering Services is a versatile digital interface design company specializing in UX/UI design, with expertise in developing user-centered solutions across various industries. The company consistently receives positive feedback, with approximately 100% of reviewers highlighting their efficient project management, precise communication, and excellent integration into client teams. Clients frequently commend their ability to deliver intuitive, high-performance digital solutions that improve user experience and business outcomes.
$10,000+$50 - $99 / hr50 - 249New York, NYServices provided
See all 142 projectsLeague Design Agency is a distinguished UX/UI design firm, known for its expertise in user experience and interface design. The agency receives high praise for its structured project management, timely delivery, and exceptional communication skills, with 85% of reviewers highlighting their responsiveness and attention to detail. They are lauded for their innovative designs and alignment with client objectives, although a minority suggest a slightly faster response during peak times.
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$10,000+$50 - $99 / hr10 - 49New York, NY
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See all 2 projectsZiggle Tech is a dynamic e-commerce development and SEO agency lauded for its collaborative and solutions-oriented approach. Clients report substantial improvements in site performance and successful SEO strategy launches. With over 90% positive feedback, reviewers appreciate their client-centric focus and adaptability, though some suggest more elaborate proposals would enhance accountability.
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$1,000+$50 - $99 / hr50 - 249New York, NY
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Email Marketing company CHS provides Email Marketing and Web Design. They are in Dorset, England and New York, New York.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
Services provided
Established in 1996, Critical Mass is a large web design company located in Calgary, Canada and London, England. Their team specializes in Web Design and UX/UI Design.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
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In Seattle, Washington and Culver City, California, WongDoody is an user experience company. The team provides UX/UI Design and Web Design.
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$1,000+$50 - $99 / hr2 - 9New York, NY
Services provided
See all 8 projectsStacknet is a UX/UI design company known for its high-quality, user-centered design services. Across the reviews, 100% of clients expressed satisfaction with Stacknet's ability to deliver intuitive, user-friendly interfaces on time, showcasing their expertise in both User Experience and User Interface Design. Notably, 83% of reviewers highlighted Stacknet's impressive communication and adaptability, underscoring their commitment to client collaboration and project success.
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Featured
What are Featured Providers?
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 24 projectsSinglemind is a UX/UI design and development firm known for delivering user-centered design and digital interface solutions. Across reviews, 100% of clients praised their responsiveness and flexibility, with 60% highlighting their expertise in user experience design. Clients appreciate their seamless collaboration, and nearly 70% commend their ability to meet budgets and timelines.
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$5,000+$50 - $99 / hr10 - 49New York, NY
Services provided
See all 12 projectsReliable Bits, a digital interface design company, excels in UX/UI and User-Centered Design services, according to client reviews. The company is praised for its ability to deliver user-friendly applications and beautifully designed websites, with 100% of reviewers highlighting their expertise in creating efficient, seamless digital solutions. Clients appreciate their collaborative approach and consultancy in AI, underscoring their role as invaluable partners in project execution.
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$1,000+$25 - $49 / hr50 - 249Richmond, NY
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Liquid Web Developers, a midsize user experience agency, is located in Richmond, New York. Their services include UX/UI Design and E-Commerce Development.
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$25,000+$300+ / hr2 - 9New York, NY
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Hello Robo, an user experience company, was established in 2021. The company specializes in UX/UI Design and Branding, and is small.
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Undisclosed$200 - $300 / hr10 - 49New York, NY
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UX design company Cloudberry Creative is based in New York, New York. They specialize in UX/UI Design and Web Design and were launched in 2009.
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$10,000+$150 - $199 / hr1,000 - 9,999New York, NY
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POSSIBLE is a large UX design agency based in Los Angeles, California and Atlanta, Georgia. Their services include UX/UI Design and Content Marketing.
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$50,000+$150 - $199 / hr50 - 249New York, NY
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Established in 2008, Wunderman Thompson Mobile is a midsize user experience company. Their team focuses on UX/UI Design and Mobile App Development.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
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Making Science is a Madrid, Spain-based branding company. The team provides Branding and Digital Strategy.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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Hyper Speed Pages is an UX design company established in 2012. The team specializes in UX/UI Design and Web Development and is headquartered in New York, New York and Karachi, Pakistan.
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$100,000+$200 - $300 / hr250 - 999New York, NY
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Located in New York, New York and Helsinki, Finland, Reaktor is a custom software development firm. They provide Custom Software Development and UX/UI Design.
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$5,000+$50 - $99 / hr1,000 - 9,999Brooklyn, NY
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User experience agency Huge was founded in 1999. The company provides UX/UI Design and Branding, and is large.
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$1,000+$50 - $99 / hr10 - 49New York, NY
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See all 1 projectsUnusual.Team is a distinguished UX/UI design firm specializing in comprehensive user-centered design solutions for mobile and web applications. They consistently receive positive feedback, with over 95% of reviewers highlighting their exceptional design expertise, attention to detail, and responsiveness. Clients commend their efficient project management and the high caliber of design work that exceeds expectations.
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$50,000+$150 - $199 / hr250 - 999New York, NY
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Founded in 2007, Konrad is a midsize user experience company. Their services include UX/UI Design and Digital Strategy.
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$25,000+$150 - $199 / hr2 - 9New York, NY
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See all 44 projectsStudio Simpatico is a user experience and interface design agency specializing in bespoke WordPress website development. Across reviews, clients consistently praise their exceptional project management, timely delivery, and expertise in UX/UI design. With 100% positive feedback, clients highlight their reliability, creativity, and ability to exceed expectations, making them a trusted partner for non-profits and diverse organizations seeking innovative digital solutions.
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$5,000+$100 - $149 / hr2 - 9New York, NY
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Launched in 2011, Awesome NYC is an UX agency and branding agency. Located in New York, New York, the team provides UX/UI Design and Branding.
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$1,000+$50 - $99 / hr1,000 - 9,999New York, NY
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Large user experience agency JSXDOM, is located in New York, New York. The team focuses on UX/UI Design and Web Development.
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$5,000+$100 - $149 / hr10 - 49Jersey City, NJ
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See all 1 projectsBlueliner is a marketing and technology solutions company, offering expertise in CRM integration, social media strategy, and website enhancements. Reviews indicate a high level of responsiveness and effective project management. Clients appreciate the team's ability to quickly address challenges, with 100% of the feedback noting their proactivity and leadership in solution implementation. There is room for improvement in initial strategic planning.
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$10,000+$150 - $199 / hr10 - 49New York, NY
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ExpandTheRoom is a small UX company launched in 2002. Their services include UX/UI Design and Web Design.
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UndisclosedUndisclosed2 - 9New York, NY
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The Inlay is a branding company and user experience design company. Located in New York, New York, the team offers Branding and UX/UI Design.
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$10,000+$25 - $49 / hr10 - 49New York, NY
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See all 22 projectsCloudFlex, a company specializing in UX/UI Design and app development, has received positive feedback for their proficiency and knowledge in the field. Clients have praised their professional communication, timely delivery, and flexibility in accommodating changes. The overall user experience has been described as smooth, with a 100% crash-free app deployment, reflecting their expertise in User Experience and User Interface Design.
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$10,000+$150 - $199 / hr10 - 49New York, NY
Services provided
See all 5 projectsStudiomade is a UX/UI design firm specializing in web-based applications and digital interface design. The company is praised for exceptional responsiveness and delivering projects on time, with 100% positive feedback highlighting their professionalism and innovative solutions. Clients commend Studiomade for effectively enhancing user experience and facilitating efficient content management.
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$25,000+$50 - $99 / hr250 - 999Forest Hills, NY
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See all 3 projectsdoodleblue Innovations is a technology firm specializing in mobile application development across Android and iOS platforms. Reviewers commend their agile and flexible workflow, noting their proactive problem-solving approach and dedication to client satisfaction. Approximately 90% of feedback highlights their effective communication and timely delivery, with room for improvement in user-centric testing.
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$5,000+$50 - $99 / hr10 - 49New York, NY
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SWELL, Inc. Is an Advertising company. In New York, New York, their team provides Advertising and Branding.
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$1,000+$25 - $49 / hr250 - 999New York, NY
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Hill Holliday is an Advertising company. Their midsize team is in Boston, Massachusetts and New York, New York and specializes in Advertising and UX/UI Design. The firm was founded in 1968.
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$10,000+$50 - $99 / hr10 - 49Queens Village, NY
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See all 49 projectsOrbix Studio LLC is a user experience and interface design company specializing in UX/UI design and development. They consistently receive positive feedback, with clients praising their ability to enhance user experience and streamline interfaces across platforms. Notably, 100% of reviewers commend their timely delivery, while 80% highlight their alignment with business goals and user-centered design approach.
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$1,000+$50 - $99 / hr10 - 49New York, NY
Services provided
See all 11 projectsLil Big Things is a versatile digital solutions company specializing in web development, SEO, and UX design. Their exceptional creativity, flexibility, and efficiency are consistently praised, with 100% of reviewers noting their responsiveness and ability to meet or exceed expectations. Clients commend their effective project management and ability to translate complex needs into high-quality, user-friendly digital experiences. Overall, Lil Big Things receives overwhelmingly positive feedback.
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$100,000+$150 - $199 / hr50 - 249Brooklyn, NY
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AREA 17, an UX company, is in Brooklyn, New York and Paris, France. They focus on UX/UI Design and Mobile App Development.
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$5,000+$150 - $199 / hr2 - 9New York, NY
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See all 7 projectsMiolo is a UX/UI design company renowned for its expertise in creating modern, technology-focused websites. With a 100% positive feedback rate, clients commend their ability to exceed expectations in user-centered design and project management. Approximately 80% of reviewers highlight their clear communication and adherence to timelines, making them a reliable choice for user experience design projects.
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Undisclosed$150 - $199 / hr50 - 249New York, NY
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GPShopper, a mobile application development company, was established in 2007. In New York, New York, the team focuses on Mobile App Development and UX/UI Design.
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$1,000+$25 - $49 / hr10 - 49Brooklyn, NY
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See all 1 projectsZufaa Inc. offers web design and digital marketing services, excelling in creating user-friendly and visually appealing websites. Clients commend their good UX/UI design, responsiveness, and professionalism, highlighting their ability to deliver projects on time and within budget. Zufaa Inc. is recommended for their exceptional attention to detail and effective project management.
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$50,000+$150 - $199 / hr10 - 49New York, NY
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Barrel, a web design agency, is located in New York, New York. They offer Web Design and UX/UI Design and were established in 2006.
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$25,000+Undisclosed50 - 249New York, NY
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Branding company VIVALDI_ is based in New York, New York and London , England. The team offers Branding and Marketing Strategy.
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$10,000+$50 - $99 / hr10 - 49New York, NY
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Hoyo Tech is a Struga, North Macedonia-based application development company. The team specializes in Mobile App Development and Logistics & Supply Chain Consulting.
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$10,000+$50 - $99 / hr50 - 249Brooklyn, NY
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Zemingo is a midsize user experience design agency established in 2008. Their team specializes in UX/UI Design and Mobile App Development.
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$1,000+Undisclosed2 - 9New York, NY
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Launched in 2020, Beyond Imagine is a custom software development firm. Headquartered in New York, New York, the team provides Custom Software Development and UX/UI Design.
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$50,000+$150 - $199 / hr10 - 49New York, NY
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Launched in 2007, Durable Digital is a web development company. The small team specializes in Web Development and UX/UI Design.
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$10,000+$100 - $149 / hr10 - 49New York, NY
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Aumcore Digital Marketing Agency is a Digital Strategy company based in New York, New York and Kuala Lumpur, Malaysia. The team offers Digital Strategy and Search Engine Optimization.
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$10,000+$150 - $199 / hr2 - 9New York, NY
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Colorful Dots, LLC is a mobile app development firm located in New York, New York. They offer Mobile App Development and UX/UI Design.
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$50,000+$150 - $199 / hr10 - 49New York, NY
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Mobile app development company Hydric Media was launched in 2012. The company focuses on Mobile App Development and UX/UI Design.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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See all 4 projectsSprak Design specializes in UX/UI, UX Design, and User Interface Design services, with a focus on creating intuitive and engaging user experiences. Reviewers highlight their dedication, efficient project management, and proactive collaboration, emphasizing their ability to deliver child-friendly app designs that enhance usability and enjoyment. Sprak Design consistently meets and exceeds client expectations with creativity and enthusiasm.
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$10,000+Undisclosed10 - 49New York, NY
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Founded in 2014, Innovatemap is an user experience agency. The team focuses on UX/UI Design and Branding.
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$25,000+$150 - $199 / hr10 - 49New York, NY
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Launched in 2007, NANO is a small New York, New York-based UX agency. Their services include UX/UI Design and E-Commerce Development.
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$10,000+$50 - $99 / hr2 - 9Brooklyn, NY
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Intellion Inc. Is a web design company. The Brooklyn, New York-based firm was founded in 2019. Their services include Web Design and UX/UI Design.
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$1,000+Undisclosed2 - 9Brooklyn, NY
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Launched in 2015, BreakThruWeb is a custom software development company. The team offers Custom Software Development and Web Design.
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List of the Top 15 New York City User Experience (UX) Agencies
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$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
38.1/40.018.8/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
80% UX/UI Design20% Other -
$25,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
38.2/40.018.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
65% UX/UI Design35% Other -
$10,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% UX/UI Design50% Other -
$10,000+$100 - $149 / hr2 - 9New York, NY
Ability to deliver
35.8/40.017/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
75% UX/UI Design25% Other -
$50,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
38/40.018.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
33% UX/UI Design67% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
35.3/40.015.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.7/40.019.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$100,000+$50 - $99 / hr250 - 999New York, NY
Ability to deliver
37.8/40.017.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$25,000+$100 - $149 / hr1,000 - 9,999New York, NY
Ability to deliver
29.1/40.015.6/20 Reviews5.4/10 Clients & Experience8.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$50,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
36/40.016/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% UX/UI Design60% Other -
$75,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
36.8/40.016.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
20% UX/UI Design80% Other -
$1,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
32.8/40.017.4/20 Reviews9/10 Clients & Experience6.4/10 Market PresenceService focus
45% UX/UI Design55% Other -
$25,000+$150 - $199 / hr2 - 9Brooklyn, NY
Ability to deliver
35/40.016.2/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$25,000+$100 - $149 / hr10 - 49New York, NY
Ability to deliver
37.7/40.018.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
30% UX/UI Design70% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% UX/UI Design90% Other -
$250,000+$200 - $300 / hr250 - 999New York, NY
Ability to deliver
31.9/40.015.6/20 Reviews7.7/10 Clients & Experience8.6/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$200 - $300 / hr10 - 49Brooklyn, NY
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
35.7/40.016.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% UX/UI Design90% Other -
$10,000+$100 - $149 / hr250 - 999Brooklyn, NY
Ability to deliver
32.4/40.015.8/20 Reviews9.2/10 Clients & Experience7.3/10 Market PresenceService focus
25% UX/UI Design75% Other -
$5,000+$50 - $99 / hr2 - 9Jersey City, NJ
Ability to deliver
31/40.016.2/20 Reviews9.4/10 Clients & Experience5.4/10 Market PresenceService focus
60% UX/UI Design40% Other -
$5,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
10% UX/UI Design90% Other -
$25,000+$50 - $99 / hr250 - 999New York, NY
Ability to deliver
36/40.016.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
15% UX/UI Design85% Other -
$5,000+$150 - $199 / hr2 - 9New York, NY
Ability to deliver
22.9/40.015.6/20 Reviews2.4/10 Clients & Experience4.9/10 Market PresenceService focus
100% UX/UI Design -
$100,000+$150 - $199 / hr1,000 - 9,999New York, NY
Ability to deliver
31.1/40.015.8/20 Reviews8.3/10 Clients & Experience7/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
10% UX/UI Design90% Other
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New York City UX Designer FAQs
NYC-based UX design agencies live and breathe high-stakes product launches. Local designers regularly collaborate with Fortune 500 innovation labs, Madison Avenue marketers, and venture-backed startups—experience that sharpens their ability to translate complex business goals into intuitive digital journeys.
Because many teams work just subway stops from major media outlets and investor networks, they’re adept at rapid feedback cycles and stakeholder presentations. If you need on-site workshops or user testing across diverse demographics, a New York partner provides both proximity and cultural fluency.
Project-based engagements typically start around $25,000 for a focused website or mobile-app redesign. Hourly rates range from $125 – $250, reflecting senior talent, living costs, and agency reputation.
Meanwhile, enterprise-level service providers may propose six-figure budgets that cover discovery, research sprints, interaction design, and iterative usability testing. Startups on tight timelines often negotiate phased scopes—e.g., a two-week design sprint for $15,000—before committing to full product builds.
New York City is home to a diverse pool of brands and businesses that make up its thriving economy. Generally, UX design firms in the city support clients from verticals such as:
• Fintech and banking
• Media, entertainment, and streaming
• E-commerce and retail (fashion, DTC)
• Health tech and biotech
• SaaS and B2B software
• Travel, hospitality, and real estate
• Nonprofit and public sector initiatives
Begin with measurable goals—i.e., higher conversion, reduced churn, stronger accessibility compliance—and shortlist agencies with case studies in similar domains. Review Clutch profiles for client feedback on communication and timeline management; NYC’s fastest-moving markets reward teams that iterate weekly, not monthly.
Schedule chemistry calls to confirm senior designers will stay engaged past kickoff, and ask how they conduct user research in a city with multilingual, multi-device audiences. Finally, validate cultural fit—does the agency’s process sync with your internal dev sprints and stakeholder availability?
- No documented user-research phase or reliance on generic personas
- Overpromising fixed timelines without accounting for stakeholder reviews
- Limited accessibility or WCAG compliance expertise
- Sparse portfolio evidence beyond visual mockups (lack of usability metrics)
- High staff turnover with juniors replacing promised senior leads
- One-size-fits-all pricing that ignores project complexity
Never ignore red flags; while some will feel inconsequential at first, they can lead to headaches and setbacks down the line.