Top UX Designers in New York City
New York City’s digital scene spans Wall Street fintech, Broadway media, and Brooklyn’s booming startup studios—making UX design a mission-critical skill set.
Clutch simplifies the search for trusted UX designers in New York City by collecting in-depth, client-verified reviews and data-driven rankings. Each agency listed here has been evaluated for design expertise, project management, and real-world impact, so you can confidently filter by budget, industry, or client size and connect with teams that match your needs and NYC’s pace.
Ready to start? Explore our global directory of Top UX Design Companies, see nearby talent from UX design firms in Boston, or narrow in on NYC UX agencies for healthcare.
Looking for web design expertise? Explore web design companies in New York City.
Need a web development partner instead? Check out our directory of Top Web Development Companies in New York City.
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Featured
What are Featured Providers?
$25,000+$100 - $149 / hr50 - 249New York, NYServices provided
See all 84 projectsGoji Labs is a versatile UX/UI design and development company known for its comprehensive services, including mobile and web app design, website development, and UX strategy. Across reviews, 100% of clients commend their professionalism, technical expertise, and collaborative approach. The company excels in understanding client visions, delivering high-quality products, and maintaining effective communication, making them an ideal partner for projects requiring user-centered design and development.
$25,000+$100 - $149 / hr50 - 249New York, NYServices provided
See all 84 projectsGoji Labs is a versatile UX/UI design and development company known for its comprehensive services, including mobile and web app design, website development, and UX strategy. Across reviews, 100% of clients commend their professionalism, technical expertise, and collaborative approach. The company excels in understanding client visions, delivering high-quality products, and maintaining effective communication, making them an ideal partner for projects requiring user-centered design and development.
$25,000+$150 - $199 / hr10 - 49New York, NYServices provided
See all 95 projectsMomentum Design Lab is a distinguished UX/UI design company specializing in user-centered design, digital interface design, and experience design solutions. Across the reviews, 100% of clients praised their ability to deliver projects on time and within budget, highlighting their effective project management and collaborative approach. Approximately 90% of clients were impressed by their ability to transform complex requirements into intuitive designs, evidencing their expertise in user experience design and user interface design.
$25,000+$100 - $149 / hr10 - 49Serves New York City, NYServices provided
See all 39 projectsOrizon Design is a UX/UI design agency specializing in digital interface design, user-centered design, and experience design. Across all reviews, 100% of clients praised their exceptional project management, communication, and timely delivery. Additionally, 90% of reviewers highlighted their innovative design approach and commitment to UX excellence, emphasizing their ability to turn complex concepts into intuitive, visually appealing designs.
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$5,000+$25 - $49 / hr10 - 49Brooklyn, NY
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Coder Crew is an user experience design agency. Their team is based in Brooklyn, New York and Lahore, Pakistan and focuses on UX/UI Design and Web Development.
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$25,000+$300+ / hr2 - 9New York, NY
Services provided
Hello Robo, an user experience company, was established in 2021. The company specializes in UX/UI Design and Branding, and is small.
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Featured
What are Featured Providers?
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 52 projectsNeuron is a prominent UX/UI design company recognized for its expertise in User Experience Design and User Interface Design, offering services such as strategy, design audits, and digital platform design. Reviews highlight their professionalism, timely project delivery, and ability to adapt quickly to client needs, with over 90% of feedback being positive. Clients frequently commend their communication skills and thorough project management, with 70% mentioning the effectiveness of their design solutions.
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 27 projectsFuzzy Math is a UX/UI design company specializing in User Experience and User Interface Design, offering services such as UX Discovery, user research, and design systems. Their reviews reflect overwhelmingly positive feedback, praising their professionalism, communication, and project management, with consistent on-time delivery and alignment with client values. Approximately 90% of reviewers commend their design talent, flexibility, and ability to adapt to client needs, showcasing expertise in User-Centered and Digital Interface Design.
$25,000+Undisclosed10 - 49Serves New York City, NYServices provided
See all 4 projectsModernize Your Business Software | Pilot West Studios specializes in UX/UI Design, focusing on creating tailored digital interfaces. Reviews highlight a 100% positive feedback rate, emphasizing their exceptional project management and communication. Clients appreciate their ability to align technical execution with business goals, showcasing expertise in user-centered design and reliable system performance.
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$10,000+$50 - $99 / hr50 - 249New York, NY
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See all 26 projectsSEVEN is a versatile digital development firm proficient in UX/UI design and full-stack development, specializing in web and mobile applications. Across various reviews, SEVEN is praised for delivering high-quality, user-centered design solutions and meeting project deadlines. Approximately 90% of reviewers commend their effective communication and project management skills, highlighting their ability to adapt to client needs and overcome project challenges efficiently.
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Undisclosed$200 - $300 / hr10 - 49New York, NY
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UX design company Cloudberry Creative is based in New York, New York. They specialize in UX/UI Design and Web Design and were launched in 2009.
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$10,000+$150 - $199 / hr1,000 - 9,999New York, NY
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POSSIBLE is a large UX design agency based in Los Angeles, California and Atlanta, Georgia. Their services include UX/UI Design and Content Marketing.
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$50,000+$150 - $199 / hr50 - 249New York, NY
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Established in 2008, Wunderman Thompson Mobile is a midsize user experience company. Their team focuses on UX/UI Design and Mobile App Development.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
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Making Science is a Madrid, Spain-based branding company. The team provides Branding and Digital Strategy.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Serves New York City, NYServices provided
See all 92 projectsQubstudio is a user experience and user interface design company specializing in transforming digital interfaces into cohesive and user-centered systems. The company receives overwhelmingly positive feedback, with around 90% praising their innovative approach, problem-solving skills, and professionalism. Clients consistently highlight Qubstudio's ability to deliver impactful user experience solutions, with many noting improvements in user engagement and satisfaction.
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 24 projectsSinglemind is a UX/UI design and development firm known for its strong partnership approach and technical expertise. They consistently deliver high-quality user-centered design solutions, with 100% of reviews praising their responsiveness and ability to meet project timelines and budgets. Clients highlight their cultural fit and comprehensive understanding of user experience design as key strengths.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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Hyper Speed Pages is an UX design company established in 2012. The team specializes in UX/UI Design and Web Development and is headquartered in New York, New York and Karachi, Pakistan.
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$100,000+$200 - $300 / hr250 - 999New York, NY
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Located in New York, New York and Helsinki, Finland, Reaktor is a custom software development firm. They provide Custom Software Development and UX/UI Design.
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$5,000+$50 - $99 / hr1,000 - 9,999Brooklyn, NY
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User experience agency Huge was founded in 1999. The company provides UX/UI Design and Branding, and is large.
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$25,000+$150 - $199 / hr2 - 9New York, NY
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See all 44 projectsStudio Simpatico is a UX/UI design company that specializes in creating user-centered digital solutions, often working with non-profits and small organizations. Across reviews, 100% of clients highlight their professionalism, timely delivery, and ability to exceed expectations. Themes such as user experience design and effective project management are frequently mentioned, with clients praising their ability to deliver engaging, functional, and visually appealing designs.
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$1,000+$50 - $99 / hr10 - 49New York, NY
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See all 1 projectsUnusual.Team is a distinguished UX/UI design firm specializing in comprehensive user-centered design solutions for mobile and web applications. They consistently receive positive feedback, with over 95% of reviewers highlighting their exceptional design expertise, attention to detail, and responsiveness. Clients commend their efficient project management and the high caliber of design work that exceeds expectations.
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$50,000+$150 - $199 / hr250 - 999New York, NY
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Founded in 2007, Konrad is a midsize user experience company. Their services include UX/UI Design and Digital Strategy.
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$5,000+$100 - $149 / hr2 - 9New York, NY
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Launched in 2011, Awesome NYC is an UX agency and branding agency. Located in New York, New York, the team provides UX/UI Design and Branding.
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$1,000+$50 - $99 / hr1,000 - 9,999New York, NY
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Large user experience agency JSXDOM, is located in New York, New York. The team focuses on UX/UI Design and Web Development.
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$5,000+$100 - $149 / hr10 - 49Jersey City, NJ
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See all 1 projectsBlueliner is a digital marketing and web development company specializing in CRM implementation, website upgrades, and Shopify enhancements. Client feedback highlights their responsive team and effective project management, with 100% of reviewers appreciating their prompt communication and problem-solving skills. Some clients suggest a more proactive approach in challenging existing infrastructure for long-term solutions.
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$10,000+$150 - $199 / hr10 - 49New York, NY
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ExpandTheRoom is a small UX company launched in 2002. Their services include UX/UI Design and Web Design.
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UndisclosedUndisclosed2 - 9New York, NY
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The Inlay is a branding company and user experience design company. Located in New York, New York, the team offers Branding and UX/UI Design.
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$10,000+$25 - $49 / hr10 - 49New York, NY
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See all 22 projectsCloudFlex, a company specializing in UX/UI Design and app development, has received positive feedback for their proficiency and knowledge in the field. Clients have praised their professional communication, timely delivery, and flexibility in accommodating changes. The overall user experience has been described as smooth, with a 100% crash-free app deployment, reflecting their expertise in User Experience and User Interface Design.
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$10,000+$150 - $199 / hr10 - 49New York, NY
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See all 5 projectsStudiomade is a UX/UI design firm specializing in web-based applications and digital interface design. The company is praised for exceptional responsiveness and delivering projects on time, with 100% positive feedback highlighting their professionalism and innovative solutions. Clients commend Studiomade for effectively enhancing user experience and facilitating efficient content management.
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$25,000+$50 - $99 / hr250 - 999Forest Hills, NY
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See all 3 projectsdoodleblue Innovations is a technology firm specializing in mobile application development across Android and iOS platforms. Reviewers commend their agile and flexible workflow, noting their proactive problem-solving approach and dedication to client satisfaction. Approximately 90% of feedback highlights their effective communication and timely delivery, with room for improvement in user-centric testing.
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$5,000+$50 - $99 / hr10 - 49New York, NY
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SWELL, Inc. Is an Advertising company. In New York, New York, their team provides Advertising and Branding.
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$1,000+$25 - $49 / hr250 - 999New York, NY
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Hill Holliday is an Advertising company. Their midsize team is in Boston, Massachusetts and New York, New York and specializes in Advertising and UX/UI Design. The firm was founded in 1968.
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$100,000+$150 - $199 / hr50 - 249Brooklyn, NY
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AREA 17, an UX company, is in Brooklyn, New York and Paris, France. They focus on UX/UI Design and Mobile App Development.
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$25,000+$50 - $99 / hr10 - 49New York, NY
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See all 15 projectshigroup is a versatile digital agency specializing in UX/UI and user-centered design, providing services such as software development, marketplace creation, and app development. Reviews indicate a 100% positive feedback rate, highlighting their strong project management, timely delivery, and creative problem-solving. Approximately 80% of reviewers commend higroup's collaborative approach and responsiveness, emphasizing their technical expertise and professional communication.
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$5,000+$150 - $199 / hr2 - 9New York, NY
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See all 7 projectsMiolo is a UX/UI design company renowned for its expertise in creating modern, technology-focused websites. With a 100% positive feedback rate, clients commend their ability to exceed expectations in user-centered design and project management. Approximately 80% of reviewers highlight their clear communication and adherence to timelines, making them a reliable choice for user experience design projects.
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Undisclosed$150 - $199 / hr50 - 249New York, NY
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GPShopper, a mobile application development company, was established in 2007. In New York, New York, the team focuses on Mobile App Development and UX/UI Design.
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$1,000+$25 - $49 / hr10 - 49Brooklyn, NY
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See all 1 projectsZufaa Inc. offers web design and digital marketing services, excelling in creating user-friendly and visually appealing websites. Clients commend their good UX/UI design, responsiveness, and professionalism, highlighting their ability to deliver projects on time and within budget. Zufaa Inc. is recommended for their exceptional attention to detail and effective project management.
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$50,000+$150 - $199 / hr10 - 49New York, NY
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Barrel, a web design agency, is located in New York, New York. They offer Web Design and UX/UI Design and were established in 2006.
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$25,000+Undisclosed50 - 249New York, NY
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Branding company VIVALDI_ is based in New York, New York and London , England. The team offers Branding and Marketing Strategy.
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$10,000+$50 - $99 / hr10 - 49New York, NY
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Hoyo Tech is a Struga, North Macedonia-based application development company. The team specializes in Mobile App Development and Logistics & Supply Chain Consulting.
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$10,000+$50 - $99 / hr50 - 249Brooklyn, NY
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Zemingo is a midsize user experience design agency established in 2008. Their team specializes in UX/UI Design and Mobile App Development.
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$1,000+Undisclosed2 - 9New York, NY
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Launched in 2020, Beyond Imagine is a custom software development firm. Headquartered in New York, New York, the team provides Custom Software Development and UX/UI Design.
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$50,000+$150 - $199 / hr10 - 49New York, NY
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Launched in 2007, Durable Digital is a web development company. The small team specializes in Web Development and UX/UI Design.
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$10,000+$100 - $149 / hr10 - 49New York, NY
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Aumcore Digital Marketing Agency is a Digital Strategy company based in New York, New York and Kuala Lumpur, Malaysia. The team offers Digital Strategy and Search Engine Optimization.
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$10,000+$150 - $199 / hr2 - 9New York, NY
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Colorful Dots, LLC is a mobile app development firm located in New York, New York. They offer Mobile App Development and UX/UI Design.
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$50,000+$150 - $199 / hr10 - 49New York, NY
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Mobile app development company Hydric Media was launched in 2012. The company focuses on Mobile App Development and UX/UI Design.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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See all 4 projectsSprak Design specializes in UX/UI, UX Design, and User Interface Design services, with a focus on creating intuitive and engaging user experiences. Reviewers highlight their dedication, efficient project management, and proactive collaboration, emphasizing their ability to deliver child-friendly app designs that enhance usability and enjoyment. Sprak Design consistently meets and exceeds client expectations with creativity and enthusiasm.
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$10,000+Undisclosed10 - 49New York, NY
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Founded in 2014, Innovatemap is an user experience agency. The team focuses on UX/UI Design and Branding.
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$25,000+$150 - $199 / hr10 - 49New York, NY
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Launched in 2007, NANO is a small New York, New York-based UX agency. Their services include UX/UI Design and E-Commerce Development.
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$10,000+$50 - $99 / hr2 - 9Brooklyn, NY
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Intellion Inc. Is a web design company. The Brooklyn, New York-based firm was founded in 2019. Their services include Web Design and UX/UI Design.
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$1,000+$25 - $49 / hr50 - 249Hoboken, NJ
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Krayo Design is an user experience agency. The Bengaluru, India-based firm offers UX/UI Design and Product Design.
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$1,000+Undisclosed2 - 9Brooklyn, NY
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Launched in 2015, BreakThruWeb is a custom software development company. The team offers Custom Software Development and Web Design.
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$1,000+$50 - $99 / hrFreelancerNew York, NY
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See all 1 projectsDanny Glix Design is a UX, UI, and development service provider, specializing in logo, app, and website design, along with marketing and social media imagery. The company is praised for strong communication and impressive output quality, with 100% positive feedback, highlighting satisfaction with deliverables and no areas for improvement noted by clients.
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$10,000+$100 - $149 / hr10 - 49New York, NY
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Web design agency Syfie Design Studio is based in New York, New York. The team focuses on Web Design and UX/UI Design.
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$5,000+$25 - $49 / hr50 - 249Brooklyn, NY
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Launched in 2022, Top Five Designer is a midsize web design agency. Their services include Web Design and UX/UI Design.
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$1,000+< $25 / hr10 - 49Great Neck Plaza, NY
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Liveblack is an UX design company. The team specializes in UX/UI Design and Search Engine Optimization and is located in Ahmedabad, India and Great Neck Plaza, New York.
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$1,000+$50 - $99 / hr10 - 49New York, NY
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RJP.design is a web design company. They are based in New York, New York. Their team provides Web Design and UX/UI Design.
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$25,000+$50 - $99 / hr2 - 9New York, NY
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See all 5 projectsThoughtful is a full-stack development company specializing in mobile and web app development. Across various reviews, clients consistently praise Thoughtful for their strong project management skills, effective communication, and high-quality deliverables. Approximately 80% of the reviews highlight Chris, the founder, for his technical expertise and ability to translate business goals into functional applications, while suggestions for improvement are minimal and focus primarily on expanding their team.
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$50,000+$50 - $99 / hr10 - 49New York, NY
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See all 8 projectsCreative360 is a versatile app and web development company, excelling in design and project management. They have consistently delivered high-quality prototypes and applications, with a strong emphasis on user experience and design. The company boasts a 100% positive feedback rate from reviewers, who frequently commend their professionalism, responsiveness, and ability to translate client ideas into reality.
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List of the Top 15 New York City User Experience (UX) Agencies
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$25,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% UX/UI Design10% Other -
$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
38.5/40.019.2/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
36.9/40.017.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$100 - $149 / hr2 - 9New York, NY
Ability to deliver
35.4/40.016.6/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
75% UX/UI Design25% Other -
$50,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
38/40.018.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
39.3/40.019.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
33% UX/UI Design67% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
35.3/40.015.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.1/40.019/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$100,000+$50 - $99 / hr250 - 999New York, NY
Ability to deliver
38/40.018/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$50,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
36.2/40.016.2/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% UX/UI Design60% Other -
$25,000+$100 - $149 / hr1,000 - 9,999New York, NY
Ability to deliver
29.1/40.015.6/20 Reviews5.4/10 Clients & Experience8.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$150 - $199 / hr2 - 9Brooklyn, NY
Ability to deliver
35.2/40.016.4/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$10,000+$100 - $149 / hr10 - 49New York, NY
Ability to deliver
37.7/40.018.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
30% UX/UI Design70% Other -
$250,000+$200 - $300 / hr250 - 999New York, NY
Ability to deliver
31.9/40.015.6/20 Reviews7.7/10 Clients & Experience8.6/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
35.9/40.016.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% UX/UI Design70% Other -
$5,000+$25 - $49 / hr250 - 999New York, NY
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% UX/UI Design90% Other -
$100,000+$150 - $199 / hr1,000 - 9,999New York, NY
Ability to deliver
33.1/40.015.8/20 Reviews8.3/10 Clients & Experience9/10 Market PresenceService focus
20% UX/UI Design80% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
39.6/40.019.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% UX/UI Design90% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% UX/UI Design90% Other -
$25,000+$50 - $99 / hr250 - 999New York, NY
Ability to deliver
36.4/40.016.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
15% UX/UI Design85% Other -
$10,000+$100 - $149 / hr250 - 999Brooklyn, NY
Ability to deliver
32.4/40.015.8/20 Reviews9.2/10 Clients & Experience7.3/10 Market PresenceService focus
25% UX/UI Design75% Other -
$5,000+$50 - $99 / hr2 - 9Jersey City, NJ
Ability to deliver
31/40.016.2/20 Reviews9.4/10 Clients & Experience5.4/10 Market PresenceService focus
60% UX/UI Design40% Other -
$5,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% UX/UI Design90% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
38/40.020/20 Reviews10/10 Clients & Experience8/10 Market PresenceService focus
15% UX/UI Design85% Other -
$5,000+$150 - $199 / hr2 - 9New York, NY
Ability to deliver
22.9/40.015.6/20 Reviews2.4/10 Clients & Experience4.9/10 Market PresenceService focus
100% UX/UI Design -
$100,000+$200 - $300 / hr50 - 249New York, NY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$100 - $149 / hr10 - 49New York, NY
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% UX/UI Design90% Other -
$75,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
33.3/40.015.6/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$5,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
10% UX/UI Design90% Other
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New York City UX Designer FAQs
NYC-based UX design agencies live and breathe high-stakes product launches. Local designers regularly collaborate with Fortune 500 innovation labs, Madison Avenue marketers, and venture-backed startups—experience that sharpens their ability to translate complex business goals into intuitive digital journeys.
Because many teams work just subway stops from major media outlets and investor networks, they’re adept at rapid feedback cycles and stakeholder presentations. If you need on-site workshops or user testing across diverse demographics, a New York partner provides both proximity and cultural fluency.
Project-based engagements typically start around $25,000 for a focused website or mobile-app redesign. Hourly rates range from $125 – $250, reflecting senior talent, living costs, and agency reputation.
Meanwhile, enterprise-level service providers may propose six-figure budgets that cover discovery, research sprints, interaction design, and iterative usability testing. Startups on tight timelines often negotiate phased scopes—e.g., a two-week design sprint for $15,000—before committing to full product builds.
New York City is home to a diverse pool of brands and businesses that make up its thriving economy. Generally, UX design firms in the city support clients from verticals such as:
• Fintech and banking
• Media, entertainment, and streaming
• E-commerce and retail (fashion, DTC)
• Health tech and biotech
• SaaS and B2B software
• Travel, hospitality, and real estate
• Nonprofit and public sector initiatives
Begin with measurable goals—i.e., higher conversion, reduced churn, stronger accessibility compliance—and shortlist agencies with case studies in similar domains. Review Clutch profiles for client feedback on communication and timeline management; NYC’s fastest-moving markets reward teams that iterate weekly, not monthly.
Schedule chemistry calls to confirm senior designers will stay engaged past kickoff, and ask how they conduct user research in a city with multilingual, multi-device audiences. Finally, validate cultural fit—does the agency’s process sync with your internal dev sprints and stakeholder availability?
- No documented user-research phase or reliance on generic personas
- Overpromising fixed timelines without accounting for stakeholder reviews
- Limited accessibility or WCAG compliance expertise
- Sparse portfolio evidence beyond visual mockups (lack of usability metrics)
- High staff turnover with juniors replacing promised senior leads
- One-size-fits-all pricing that ignores project complexity
Never ignore red flags; while some will feel inconsequential at first, they can lead to headaches and setbacks down the line.