What was the scope of their involvement?
We shared our existing customer communication applications for producing statements, managing enrollment books, customizing marketing pieces, and other self-service configuration tools with DOOR3. They assessed them and looked over our list of business requirements for this project, then came back with a full proposal for a new platform that met all of our needs. Their plan contained numerous modules, so we divided them up between our internal IT team and DOOR3’s team. Over an extended period of time, we completed each individual piece.
We started by putting together a prototype for the user interface. After several iterations and proofs of concept, we finalized the design. DOOR3 collaborated with internal staff to determine the most efficient structure for the platform and how each separate component would come together cohesively. We integrated everything; then the DOOR3 team worked with our marketing team to create a sales strategy. We wanted to secure new clients by promoting the new solution’s core tools and their uses in the marketplace. Finally, their team built a demo site that we could use to train internal staff and share with potential clients.
What is the team composition?
I worked directly with three people—one for the UI, one for our technical needs, and one for sales and marketing support. They each helped with different aspects of the project and had their own support teams in the background.
How did you come to work with DOOR3?
They were highly recommended by one of our core team members. We reached out and scheduled an interview that doubled as a discovery discussion. They seemed to understand our vision, and they asked all the right questions. Their active interest in our project was very reassuring, and we felt they’d be easy to work with. They weren’t overbearing or authoritative, but still showed a high level of confidence. They were professional in that they documented everything we discussed and clearly articulated their ideas. After that interaction, it was an easy decision.
How much have you invested with them?
Each component of the project was priced individually. In total, we spent between $50,000–$200,000 on their services while I was there.
What is the status of this engagement?
In the middle of the project, our company was acquired by a larger organization who made their own changes to the platform and rebranded it. I wasn’t with the company when the engagement with DOOR3 officially ended, but I personally worked with them from June 2010–October 2011.
The team at DOOR3 performed exceptionally. Their communicative approach supplemented their skilled expertise. Their research and consulting background was also noteworthy. Customers can expect a team of resources that deliver on time and within budget.