What evidence can you share that demonstrates the impact of the engagement?
Whatever designs we had, we presented to our clients, and everyone was excited and happy.
Long-term clients have been saying that the new design feels modern and fresh. Everyone’s really excited.
The design is beautiful and is as good as any other app our clients have been working with. Compared to where we started our platform, we’ve made a lot of progress. The style guides are much better as well.
We haven’t really finished the development and rolled it out to the full client base yet. We’ve only been able to show prototypes, PDFs, and teasers to get people excited.
It will take us another 2–3 months to finish the work, and another couple of months to test it and iron out any issues. Hopefully, we’ll start leveraging the new design fully by September or October 2020.
How did DOOR3 perform from a project management standpoint?
The style guides and different components were delivered through Zeplin, and the actual editable designs were made available in Sketch.
We’ve realized that this was one of our better consulting engagements. We knew what we wanted, and DOOR3 quickly understood what they had to give us. From a team perspective, it was one of our more successful consulting engagements.
It was a two-and-a-half-month engagement, and we had calls every second day with the team. There were five people from our side and 2–3 people from DOOR3 talking every other day, and we also used email, SharePoint, and OneDrive, to share documents and artefacts. We used Zeplin to do reviews of the style guides.
What did you find most impressive about them?
It was a very focused project, and we were in constant communication. We got what we wanted.
My CEO was very skeptical going into this, saying he’d never had a successful consulting engagement, but he was pleasantly surprised with the outcome. The teams gelled, and we got on the same page very quickly.
Are there any areas they could improve?
Everything worked out well for us, so there’s nothing I can think of.
Do you have any advice for future clients of theirs?
With any consulting engagement, it’ll help if you’re very clear on what we want. Any design agency can provide hundreds of ideas, but it just takes a lot of time if we don’t know what we want. If we know what we want, and just want someone to vet those ideas quickly and come up with a good proposal, then that’s what I’d suggest. Otherwise, these engagements get extended, and there’s nothing tangible coming out of them. My advice would be for the client to spend time getting to know what they want, and then start the engagement, not the other way around.