Galaxy Mind Thinking

We are a digital consultancy. Our purpose is to benefit our clients — their people, products, and services. Our core strengths are technology, strategy, and design. Our difference is perspective. We are guided by a clear view on the promise and limitations of technology.

Founded in 2002, we’re headquartered in New York City, and supported by a global team of talented, committed professionals.

 

Benefit from our hyper-competent software, insight-driven strategy, and award-winning design practices. Morgan Stanley benefited. As did AIG, FreshDirect, HP, and hundreds of other organizations.

Examples of what we do:

  • Design and build high-performance, complex software — the kind that runs your entire organization, even industry ecosystems.  
  • Design and build transactional portals that connect you with your customers, suppliers, affiliates, or staff.
  • Deliver compelling web and mobile experiences that engage and move your audiences to action.
  • Create the digital strategy and transformation roadmap that suits your organization’s objectives and enables value-driven prioritization.

We bring empathy and the spirit of collaboration to all of our client relationships. And, galaxy mind thinking provides us with the clarity and perspective to deliver the promise of digital.

 
$25,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2002
Show all +
New York, NY
headquarters
  • 22 Cortlandt St Suite 1101
    New York, NY 10007
    United States
other locations
  • Ukraine

Portfolio

Key clients: 

AIG, Everest, HP, Freedom Mortgage, Stillwell-Hansen, Hamilton, FreshDirect, Attune, Clinique, Morgan Stanley, Coty

Knowify SaaS ERP for Contractor Firms

Full lifecycle job management software for contracting and service professionals

DOOR3 partnered with Knowify’s founding team to create the initial version of the Knowify platform.

Knowify enables its customers to quickly and easily manage their project workflows across all their devices all with a world class user experience.

Just some of the features of the software include:

Bids and Estimates

Materials Costing, Ordering, and Tracking

Budget Management

Contract Management

Time Tracking & Scheduling

Reporting and dashboards

Fully Integrated with Quickbooks

Qello Historical Concerts

DOOR3 partnered with Qello to develop:

We partnered with Qello over several product generations to provide wraparound service from digital strategy and software architecture through design and development of:

  • Online video streaming application
  • Multi-device – Tablet, Smartphone & TV
  • Web, iOS, Android, Samsung, Google apps
  • Top app in the store
  • Transactional (commerce)
  • Advanced video integration
  • Powerful social media integration

“DOOR3 has consistently shown themselves to be ahead of the competition . . . DOOR3 and delivering on promise should be considered synonymous.”

- Matt Carona, VP of Product and Business Development, Qello

Elsevier - Knovel Redesign

Elsevier hired DOOR3 to re-design Knovel, their premier product for the chemical engineering industry. This project employed an iterative approach that put users – and experience - first.

This means we began the project brainstorming all possible features... then talking to actual customers to hear their thoughts on which features they found valuable.
 

Based on these conversations we were able to prioritize these features and as a next step, we created simple wireframes for customers to review – ‘testing’ our feature assumptions.

After each design iteration, returned to these customers and obtained feedback on the designs. Once wireframes and requirements were tightly defined, we moved into visual design.

DOOR3's work with Elsevier earned us the coveted WMA WebAward for outstanding achievement in Web development.

Coty Drupal Framework Architecture and Development

Marketing's IT Partner

Developed "CotyCore," a standardized framework on top of DrupalCore in order to enable high-volume, economical deployment of marketing sites and microsites for Coty's brands across multiple marketing activations and geographies (including regulatory requirements, laguage and localization, etc.)

40+ brands (with multiple microsites) – standardized on single CMS, Web and mobile projects

Best practices oversight

Architecture

User experience

Mobile solutions

Code review, support, enhancements and upgrades

Agency regulations

Roadmap planning / FY IT  planning

External and internal projects

Kasina WalletShare

FinTech Product Development for Data Visualization & Reporting

UX Design & Front End Implementation with API Specifications for new product development.

Created a centralized data storage and presentation solution for multiple structured data sources.

Applied best practices to create a set of data management and presentation interfaces.

AIG - Data Visualization System

DOOR3 created high-quality data visualization and dashboarding best practices for the firm’s new evidence-based department, AIG Science.

AIG is an American multinational insurance corporation serving 98% of Fortune 500 companies. AIG’s Science Team is made up of statisticians, computer engineers, and modelers who create automated solutions that address business strategies with available data.   DOOR3 developed a standardized design and technology approach to optimize usability and accessibility for business critical dashboards created by the department.   Deliverables
  • Best practices for data visualization and dashboarding
  • Information architecture & interaction design best practices
  • Brand & style guidelines
  • Reusable code framework
Highlights
  • Consistent and user-friendly visual design applicable to all AIG...

Reviews

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Web App Dev for Pharmaceutical Company

"We were satisfied with the high-quality solution and would work with them again."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - Nov. 2018
Project summary: 

DOOR3 built an online database repository for a third party. The team created wireframes and developed referencing functionalities for the web application.

The Reviewer
 
10,001+ Employees
 
Philadelphia, Pennsylvania
Vinay Mehta
Epidemiologist, Merck
 
Verified
The Review
Feedback summary: 

The web app received unanimously positive feedback. Throughout the partnership, DOOR3 was responsive, professional, and flexible. They were open to feedback and accommodated requests. The team communicated well over a variety of platforms.

BACKGROUND

Introduce your business and what you do there.

I’m an epidemiologist at Merck.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We wanted to build an online database repository. Our vendor subcontracted DOOR3 to help develop the web application.

SOLUTION

What was the scope of their involvement?

The solution needed to summarize attributes about existing databases. Our vendor limited DOOR3’s involvement to web app development. The team created wireframes and we reviewed their work before moving forward. DOOR3 then built a set of functionalities that enabled us to identify potential databases for a specific oncology study.

What is the team composition?

We interacted with two people including the owner and a main point of contact. They had a team working behind the scenes.

How did you come to work with DOOR3?

Our vendor hired DOOR3 because they had worked together before.

How much have you invested with them?

We spent between $15,000–$20,000.

What is the status of this engagement?

We worked together from April–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had nothing but positive feedback. Every user and stakeholder was satisfied with the app.

How did DOOR3 perform from a project management standpoint?

Due to the third-party relationship, we were not involved with DOOR3 from a project management standpoint. The team was flexible and willing to make any adaptations that would help us meet our needs. We didn’t have any complaints about the partnership. The teams communicated via phone, email, and teleconference meetings.

What did you find most impressive about them?

DOOR3 provided professional, responsive, and courteous service. We were satisfied with the high-quality solution and would work with them again.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Communicate with them early and review wireframes carefully.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Marketing & Ad Agency

“Their active interest in our project was very reassuring, and we felt they’d be easy to work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2010 - Oct. 2011
Project summary: 

After a discovery session, DOOR3 designed a standardized solution that combined a marketing firm’s collection of existing management tools. Once finalized, they built out the new product and helped with sales.

The Reviewer
 
10,001+ Employees
 
New York, New York
Former VP, Marketing & Strategy, Business Communications Firm
 
Verified
The Review
Feedback summary: 

Both internal staff and external clients praise the solution for is UI design and performance. The DOOR3 team managed a smooth and transparent engagement, communicating responsively and sharing updates regularly. The overall quality of their services left a positive and lasting impression.

BACKGROUND

Introduce your business and what you do there.

I’m the former VP of a marketing and communications firm. I managed client relations for my division.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We’d been in business for 12 years at the time of this project. At that point, we’d acquired a sizable number of custom-developed tools and products that we used to manage our business. We needed to standardize our processes, so we decided to integrate all of the individual software into a single solution with an upgraded and more accessible user interface for both clients and internal employees. We have an in-house IT department, but we needed a vendor that had experience in creating high-quality UX/UI work using new technologies.

SOLUTION

What was the scope of their involvement?

We shared our existing customer communication applications for producing statements, managing enrollment books, customizing marketing pieces, and other self-service configuration tools with DOOR3. They assessed them and looked over our list of business requirements for this project, then came back with a full proposal for a new platform that met all of our needs. Their plan contained numerous modules, so we divided them up between our internal IT team and DOOR3’s team. Over an extended period of time, we completed each individual piece.

We started by putting together a prototype for the user interface. After several iterations and proofs of concept, we finalized the design. DOOR3 collaborated with internal staff to determine the most efficient structure for the platform and how each separate component would come together cohesively. We integrated everything; then the DOOR3 team worked with our marketing team to create a sales strategy. We wanted to secure new clients by promoting the new solution’s core tools and their uses in the marketplace. Finally, their team built a demo site that we could use to train internal staff and share with potential clients.

What is the team composition?

I worked directly with three people—one for the UI, one for our technical needs, and one for sales and marketing support. They each helped with different aspects of the project and had their own support teams in the background.

How did you come to work with DOOR3?

They were highly recommended by one of our core team members. We reached out and scheduled an interview that doubled as a discovery discussion. They seemed to understand our vision, and they asked all the right questions. Their active interest in our project was very reassuring, and we felt they’d be easy to work with. They weren’t overbearing or authoritative, but still showed a high level of confidence. They were professional in that they documented everything we discussed and clearly articulated their ideas. After that interaction, it was an easy decision.

How much have you invested with them?

Each component of the project was priced individually. In total, we spent between $50,000–$200,000 on their services while I was there.

What is the status of this engagement?

In the middle of the project, our company was acquired by a larger organization who made their own changes to the platform and rebranded it. I wasn’t with the company when the engagement with DOOR3 officially ended, but I personally worked with them from June 2010–October 2011.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We did several roadshows and held demos with major clients at different points in the development process to introduce the solution incrementally. We wanted to make sure we were staying in line with their wants and needs, and we didn’t want to surprise them with a brand-new solution. Overall, the product was very well received. We also held an internal event to promote the solution and increase excitement. That also went well. Both internal and external users praised the product’s design and performance.

How did DOOR3 perform from a project management standpoint?

They were very strong. They used several software tools to track the status of the project and share updates. We had access to all of the information through Basecamp. They scheduled calls to discuss their work, and where they were in relation to completing the overall project. There was an open dialogue between team members on both sides. It was a very positive engagement.

What did you find most impressive about them?

Overall, I’m happy with the entire experience. This was several years ago, and I still remember it fondly, which speaks to the quality of their services.

Are there any areas they could improve?

I really can’t think of anything negative.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & CRM Development for Legal Services Company

"It’s hard to imagine if we hadn’t transitioned, it would have cost us a tremendous amount of time."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2012 - Ongoing
Project summary: 

DOOR3 created a contract management system, which integrates into a larger JMS application that organizes communication via email, scheduling, client services, and billing and payments.

The Reviewer
 
51-200 Employees
 
New York, New York
VP of Operations, TSG Reporting
 
Verified
The Review
Feedback summary: 

The system created has saved numerous hours of time, and thus proved essential to the daily workflow. It saves on average 15 minutes per job, and with 100 jobs per day it adds up. They provided consistent communication on every step of the project. With DOOR3, nothing was impossible.

BACKGROUND

Introduce your business and what you do there.

I work for TSC Reporting. We're a litigation support service company and hire court reporters, videographers, and other types of services that attorneys might require in their discovery phase. We cover many different depositions and arbitrations on any given day.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with DOOR3?

We needed a new system that could manage our calendar and production output, and on the other end, our whole billing and payment system. We were growing fast and living in the past as far as our systems go. Our calendar and job management system suited us fine when we were a smaller organization, but we had outgrown that. The challenge was to address the current growth and optimize a few critical workflows, and also build for the future, expecting to continue to grow. We needed a system that could handle not just the present, but the future challenges that we had as well.

SOLUTION

What was the scope of their involvement?

They came and listened to what we needed. It was clear that we had many challenges, and we had many ideas to address those challenges, but we needed to prioritize. They helped us organize our challenges and ideas. We picked out 1 or 2 targeted areas, and the first thing was to recreate our contact management system (CRM). The intention was that it would tie into the job management system which they would also create, and it does.

The backbone of the CRM is Microsoft Dynamics. It ties into JMS, which is the larger application and is a .NET framework. The CRM has been integrated into our exchange environment; we're a heavy e-mail organization and we use Outlook, and we handle email 24 hours a day across all teams. The CRM was tied into our Outlook traffic so that emails are tracked to the contacts in CRM database, which then we can view and work off of in our larger JMS application.

They built the JMS application from scratch. As mentioned, Dynamics is the backbone of the CRM but everything else was built by DOOR3 which includes workflows, job grids, and whole administration panel of options. I can manage the system internally, while they support it externally and it carries a lot of big features like jobs, standing orders, the client list, the client location list, and service list vendors. Then there's a bunch of logic that ties into how all those parts play together.

They also updated our website, which was an earlier project. Previously, the website had no tie into the system, and the new website it much fresher. The important piece, however, is that clients can log on and look at the data in our JMS system which refers to other jobs that they've scheduled or booked in the past. It gives them the ability to schedule online, taking into account their firm's standing orders for any given case. It all then goes right into our system and gives us an immediate alert that the client has scheduled, as well ties into our fast-paced email flow. People are aware of the bookings, any questions are being brought to the forefront, and we can address our client needs right off the bat.

What is the team dynamic?

It's been an evolution of team members, but it’s been a small group all along the way which has been good because it keeps us nimble. It allows me to really work with the developers in phases that normally a client wouldn't be involved in. I think that's been a good a good fit overall, it matches our pace. The team size is usually around 5 or 6. Izzy is the project manager. We had 1 main architect, and then we've got a group of developers and QA testers who rotate in and out of the project.

How did you come to work with DOOR3?

We had hired a small development firm in the past, and had done a very small project, but were extremely disappointed with the results. We needed to improve upon that, and time was of the essence. I looked online for others reviews, experiences, and asked around for recommendations.

We contacted a few different companies after a reasonable amount of research online. I spoke with Alex [Founder & President, DOOR3] first, and he seemed to be really in tune with our needs and how they would be addressed. It seemed like a good fit, from the way he received what I had to say. We brought in a number of others, but I felt most comfortable working with the DOOR3 team.

After several more meetings and conversations, we decided to go for a small commitment prototype launch, which gave us something functional right away. That was a good experience working with the development team, and there was never any reason not to continue forward.

How much have you invested with them?

Over $1,000,0000.

What is the status of this engagement?

We began working together in 2012, and that engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s given us a huge amount of returns in terms of what we're able to accomplish with the small team of people that we are. It's definitely provided so much more insight than we had before and we were spending weeks having people divert their time from their core responsibilities to try to create a meaningful report of some kind. Fortunately, we've been able to install the systems making the whole process automatic now which has been great.

Once the client hits submit, the system is emailing us that the job already exists in our system. The information is completely there, and everyone associated with the job has been notified. The rates and agreements we have with a firm are also already linked to the job, so it’s saving us a huge amount of time. It saves about 15 minutes per job and with 100 jobs a day that adds up fast.

The new method is so much faster for us because when clients are logging in, it's integrating their firm's preferences. This means, if they are on a case for which they have a preference for a certain group of services, those services are pre-selected at the point when the client selects the case of their scheduling for.

How did DOOR3 perform from a project management standpoint?

They've been very good about communication. They were a pretty demanding client when it comes to communication and information. We prefer to know a lot more than other clients often care to, and are definitely very much involved in what's going on. That took some time for them to adjust to naturally, but they've done a great job with that. Now we've got a really good pace going with communication, and a good understanding of where we stand.

We primarily use email, and also have a weekly call with our project manager, but are still in contact throughout the week anyway. We also use Jira, so there are a lot of options. I get a good view of all the items that they're working on in a given sprint, what status they're in, and when they’re to a point where they’re testable I also have access to that. They involve us at a little bit of an earlier stage than other clients might, and it’s really helped us keep our efforts and projects at a reasonable run rate.

They definitely delivered an acceptable amount of work on time and on budget. There's always going to be challenges and unforeseen circumstances, but we have a more flexible relationship and trust each other. We’re always in constant contact and there are really no surprises when something is going to be delivered to us, which is the main point that really matters.

What did you find most impressive about them?

Often I’ve come up with these crazy ideas, but it always seems to be true anything is possible when it comes to development with them. We've thought of all different kinds of ways to address certain needs. They created a pretty massive and complex program that does a whole lot of work for us, and I’m amazed that it’s been able to come together and really work for us. It doesn’t just keep us afloat, but it's definitely transcended the way we do business which is excellent.

Are there any areas they could improve?

I don’t really have any complaints where they need to improve upon. It’s pretty much all been done.

4.5
Overall Score I’m really happy with what they’ve done.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It's been nearly perfect.
  • 4.5 Cost
    Value / within estimates
    I view this entire endeavor as being critical to our organization.
  • 4.5 Quality
    Service & deliverables
    Our project manager has done a great job of working with the developers, to present a viable product from the first look. They’ve done a great job with that.
  • 5.0 NPS
    Willing to refer
    They treat us well and care about our business, and I know they will do the same for anybody I recommend.

Mobile App Dev for Venture Capital Holding Company

"We couldn't have hoped for anything better."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

DOOR3 created a POC model and now provides software engineering for mobile app development with a focus on UI/UX and marketing coordination targeted towards investors. The app is in early development. 

The Reviewer
 
1-10 Employees
 
New York, New York
Matthew Pirraglia & John Poulmentis
Co-Owners, KENSHIN Holding Company
 
Verified
The Review
Feedback summary: 

DOOR3 has helped maximize investment incentive through technological innovation and intricate marketing visuals. They offer an efficient, responsive, and accurate process that continues to impress both clients and investors. 

BACKGROUND

Introduce your business and what you do there.

We’re co-owners of KENSHIN Holding Company, and we’re working on the development of mobile messaging technology. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

Respondent 1: We’re developing Glass, a messaging app for iOS and Android devices. 

Respondent 2: We did the business and financial planning for this project, but we needed a development agency to build the app because we have minimal development experience.

SOLUTION

What was the scope of their involvement?

Respondent 1: We finished the POC (proof of concept) after the proposal effort. As we developed the app in collaboration with investors, DOOR3 focused on UX design and co-marketing. They created 3 user stories for the investor presentation slide deck detailing functionality and graphics.

There’s a process in place for defining certain UX interfaces. We just finished Phase 1 of development, and are about to commence Phase 2.

Respondent 2: DOOR3 proved the feasibility of the idea and determined a list of items and critical elements necessary for a minimum viable product (MVP). They also developed the UX and demonstrated potential options for the UI, which were useful for us as we pitched to investors. Moving forward, they will build an MVP and improve it as we grow.

What is the team dynamic?

Respondent 1: We worked with program and engineering teams, and met at least once a week. Alex [CEO, DOOR3] was available for additional consultation 24/7.

Respondent 2: We also worked with Ahmed [Senior Developer, DOOR3], a junior developer, their head of UX development, and 2 project managers.

How did you come to work with DOOR3?

Respondent 1: My former business partner and professor recommend them to me during our search for a New York-based software engineering company. I spoke with others who knew the agency, and they put me in touch with Alex.

Respondent 2: We were referred to, and considered, several other companies, who seemed to understand the project, but didn’t show great confidence in their abilities to execute it. One of those companies suggested we consider DOOR3, and when we did, they seemed like a perfect fit. 

How much have you invested with them?

Respondent 1: The POC cost $56,000.

Respondent 2: For the POC phase, which is all that's been completed, we invested approximately $70,000. For the forthcoming MVP development stage, we expect to spend between $300,000–$500,000.

What is the status of this engagement?

We contacted them in February 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Respondent 1: So far, we’ve improved the technology from an engineering standpoint, and have maximized marketing efforts and objectives. The presentation deck was key in securing capital to finish development. The presentation’s aesthetics were not only incredible, but also finished promptly. This is only one example of them delivering more than we requested.

Respondent 2: The feedback from showing the investor deck and the functional “alpha” code has been overwhelmingly positive. We couldn't have hoped for anything better.

How did DOOR3 perform from a project management standpoint?

Respondent 1: The engineering team accommodated all of our needs and concerns. They built great interface visuals by utilizing well-defined, intuitive, and attentive processes. They used JIRA and other tools that enabled me to track their progress in real time. In addition to Alex’s unlimited availability, their teams were very responsive.

Respondent 2: They’re always very timely and consistent with project updates, and make sure to incorporate our feedback. They've been accommodating, and we haven't felt disconnected from the project at all. Ahmed and Patty [Head of User Experience, DOOR3] were both particularly helpful and easy to work with.

What did you find most impressive about them?

Respondent 1: They have a phenomenal empathetic approach to design, and know how to incorporate all perspectives while implementing the customer’s vision.

Respondent 2: Their passion for the project and willingness to go beyond the scope was extremely valuable.

Are there any areas they could improve?

We didn’t see anything that they should do differently.

Do you have any advice for potential customers?

Respondent 1: In-person meetings are very important because they improve team coordination. Make time to meet Alex and his colleagues in their space.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Freelance Platform

"DOOR3 is an extremely professional and knowledgeable company."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
September 2016-December 2016
Project summary: 

DOOR3 helped to conceptualize, strategize and develop an online freelancer marketplace.

 

The Reviewer
 
1-10 Employees
 
New York, New York
CEO, eHire Talent
 
Verified
The Review
Feedback summary: 

DOOR3's project management and strategic advice were highlighted. 

BACKGROUND

Please describe your organization and your role there. 

I am the co-founder and CEO of eHire Talent, an online platform which recruits and places tier-one freelancers for experiential events.  We are a start-up still in the development and creation of our online platform. Our goal is to have the platform up and running by Spring 2017.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

So we are a startup business, and we are building an online platform to place top level freelancers in the event world. So whether you’re an agency or corporation who’s looking to put on a live event, you would come to our online platform, become a client of ours, and then be able to utilize our database to find appropriate staffing. So right now, our idea is just that—it’s an idea. So we have been working with DOOR3 to bring the idea to life, defining all the functionalities, and what the platform should be. That was phase 1. And now we’re going into phase 2 which is actually the designing and building of that platform.

We hired DOOR3 to assist us in the development and prioritization of the functional requirements for our platform. DOOR3 also developed the platform roadmap and developed the roll-out strategy for platform's services and function.

SOLUTION

What was the scope of their involvement?

I would say not much conceptually because we already had the idea. But what they helped us with was framing out how that idea would work and really give the best online product to our audience. They were extremely helpful in that. At this point in time, we’re using something called an Agile format in how we’re building the entire platform. We haven’t gotten into actually building yet and coding it and language. But in the discovery stage, it was all this Agile thinking and format that we were following.

What is the status of this engagement?

The project lasted approximately 2.5 months. At this point in time, DOOR3 will definitely be a part of phase 2, which is the coding, and we’re kind of determining exactly how that’s going to work.

How did you come to work with DOOR3? 

We are members of a professional organization, Vistage, and Alex Asianov, CEO of DOOR3 is also a member.  As a result, we have spent time with Alex and had the opportunity to learn about his organization and its capabilities.  We were very impressed not only with Alex's business savvy and insights but also with his team at DOOR3. 

DOOR3 was the driver and curator of our development processes.  We had several in-depth sessions to define the purpose of eHire Talent, the market is serving as well as the products and services it will provide.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Unfortunately, it is very early on so there is no ROI or any kind of specific benchmarks that promote either a qualitative or even quantitative standpoint that I can share. It’s too early on in the project. But everything so far has been done on time and within the budget that we discussed.

How did DOOR3 perform from a project management standpoint?

They appointed a project manager to our business who was our main liaison who orchestrated the timeline and the planning with both our team and their team.

DOOR3 is an extremely professional and knowledgeable company.  Not only did they guide us in structuring the development process of our platform they also provided sage and savvy advice on the strategic direction of our company which included helping us define our niche in the marketplace.

DOOR3 delivered the agreed to scope of work on time and on budget.

What did you most impressive about DOOR3?

I think the thing I most appreciated about them was that we were dealing with experienced senior-level talent on their side, so it was people who had done this on other occasions and were familiar with startup businesses. So they really helped us advise us not only from building a digital platform but also understanding the pitfalls and

the challenges that a startup can face, so that was very helpful.

Are there any areas DOOR3 could improve?

I don’t think so at this point of time. We are very pleased with their service.

4.5
Overall Score Very pleased with the service and deliverables
  • 5.0 Scheduling
    ON TIME / DEADLINES
    on-time and on budget
  • 5.0 Cost
    Value / within estimates
    on-time and on budget
  • 4.5 Quality
    Service & deliverables
    intelligent and experienced team
  • 5.0 NPS
    Willing to refer
    I have no reservations in referring DOOR3

Systems Analysis and Strategy for Law Firm

"I was particularly impressed with the amount of time DOOR3 spent one-on-one with firm personnel."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Dec. 2016
Project summary: 

DOOR3 did an analysis of a case management system and network. They provided their expert advice on strategy moving forward to make it more efficient. 

The Reviewer
 
11-50 Employees
 
New York City, New York
Jonathan Frank
Partner, Dunnington, Bartholow & Miller LLP
 
Verified
The Review
Feedback summary: 

DOOR3's research report analytics work resulted in a strategic plan to upgrade the system. Their responsiveness holistic approach to the project was highlighted. 

BACKGROUND

I am a partner at Dunnington, Bartholow & Miller LLP, a law firm located in midtown New York.  We are a general service firm in our 96th year of service. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

My firm was looking for an upgrade in case management software, document management software, and time and billing software which ideally should be interlinked on our law firm’s backend. Our overall system network was not enabling the firm to maximize its potential. 

SOLUTION

What was the scope of their involvement?

DOOR3 did an analysis of what we would need to do with our existing systems in our existing network. They gave suggestions with respect to third-party legal vendors that provide these management platforms and ways we could implement them. Their analysis also included some troubleshooting issues we were having in our system. They looked into our website as well. We have certain wants and desires for our website after we deal with the backend system. They discussed with us the architecture that we need on the backend for what we want to do with our website as far as publishing articles and things of that nature. We retained DOOR3 given their experience in the legal field, including their build of an award-winning intranet for a prior law firm client.

How did you come to work with DOOR3?

I knew them through past relationships.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

They product they gave us was a proper research report analysis on a holistic level with respect to our system. It put everything in perspective. We’re looking to upgrade certain systems now, others later and some don’t need to be upgraded. They gave us a map and understanding of what it takes to get where we need to go.

How did DOOR3 perform from a project management standpoint?

They were great. They were responsive and they provided a high-level team. If they needed people to come in to do more ground work, those people are there. If they need people to do more high-level discussions, those folks would come in.

What did you find most impressive about DOOR3?

They were very accessible and willing to spend extra time with me. They gave me personal attention that everyone wants in a service relationship.

DOOR3 leveled a holistic analysis of our systems and met with our professionals and staff to gain a deeper understanding of the issues, desired changes and goals.  I was particularly impressed with the amount of time DOOR3 spent one-on-one with firm personnel.  I believe this is what lead to a keen understanding of what was best suited for the firm.  Overall, DOOR3 was very responsive and worked quickly to provide the analysis, which clearly laid out the strategy, options and steps required in order to obtain the end-goal.  Their knowledge of the legal industry was very helpful.       

Are there any areas DOOR3 could improve?

No.

What tips or recommendations could you share that might increase the likelihood of success with DOOR3?

I would recommend them. We were pleased with the engagement.

5.0
Overall Score 10s across the board.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    DOOR3 met all deadlines.
  • 5.0 Cost
    Value / within estimates
    Cost was minimal given the deliverable.
  • 5.0 Quality
    Service & deliverables
    All firm personnel was impressed with the service and analysis.
  • 5.0 NPS
    Willing to refer
    Can attest to DOOR3's ability with respect to the project leveled for our firm.

Web Redesign for Medical Devices Company

"[T]hey did a really good job of helping facilitate the process of getting everybody on the same page."

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
3.5
The Project
 
$10,000 to $49,999
Project summary: 

DOOR3 conducted a thorough discovery and defining phase, assisting a device manufacturer in a complete overhaul of three U.S.-facing customer websites.

The Reviewer
 
1001-10,000 Employees
 
Pennsylvania
Former Digital Marketing Manager, Medical Devices Company
 
Verified
The Review
Feedback summary: 

DOOR3’s contributions led to a significant increase in leads and vastly improved the company's online presence. Although the agency was critiqued for their lack of defined deliverables, the end product was outstanding. The team earned praise for their strong management and focus on user experience.

BACKGROUND

Introduce your business and what you do there.

When I worked with DOOR3, I was at a medical devices company. I was the Manager for E-Marketing Strategy and Analytics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We were actually doing a complete overhaul of our US-facing customer websites. At the time, we had three different sites. One was for one part of our surgical business, one was for another part of our surgical business, and one for our gastroenterology and respiratory business. The intent was to work with them from the customer experience perspective to have a single facing site for the medical group in the US.

SOLUTION

What was the scope of their involvement?

Predominantly, we had DOOR3 get up to speed on our business and our customers. We developed about a 50-page discovery document with an executive overview single page. From that, we then got internal approvals that this is what executive management was looking for, and then worked with them to determine the site navigation as well as the wireframes for the site itself. Ultimately, the site was built using Drupal, but DOOR3 was not a part of that. It was all a discovery and defining phase.

How did you come to work with DOOR3?

It was probably in November of 2010. When we had gotten approval for the website, we looked at a variety of different companies. Some were proprietary, some were open-source. DOOR3 had done a project that somebody within our team had been aware of, so we reached out to them and invited them in for the initial round of vendor review. They had a very strong user experience side, so we decided to split the project into user experience and then development under a separate contract. We wound up using the Drupal web content management system and wanted to go with a company that specialized in Drupal, so that was the only reason why we used them for one part, but not the whole because they worked in a variety of platforms.

How much have you invested with DOOR3?

It was around $30,000 to $40,000 for the discovery work.

What is the status of this engagement?

The work is completed. It lasted about 4 months.

RESULTS & FEEDBACK

Could you share any results of the engagement?

We had a junk web presence with multiple sites. These don’t sound huge for consumer side numbers, but from a B2B [business-to-business] perspective, we went from about 1,000 marketing leads a month to a little bit over 4,000. quIt was a little bit over a 250% increase in leads as a result of the way the site was structured by DOOR3.

One of the important aspects of it for us was that our customers were very aware of our imaging platform, but they didn’t always realize we had a lot of accessory products. The site was built in a way that we focused on our nine major medical specialty areas, and then within each of those areas, we highlighted the procedures, and for each procedure, the product suite that we offered in addition to what everybody knew we offered.

We really wanted to upsell through the site and remind people that we offered all these different medical devices and different products as opposed to just the imaging platform. That was a really big part of it. For the people that were aware of our products, we wanted to make sure that it was easily accessible to get directly to the product they were looking for. We wanted to balance growing awareness and specifically being able to get to the product that you were looking for.

How did DOOR3 perform from a project management standpoint?

DOOR3 was very good. We actually did a lot of onsite work at their office. So instead of having their team travel out, I went to them and did a lot of onboarding to get them up to speed before they came onsite to meet with the rest of our marketing team. There was definitely a learning curve there. They picked that up pretty quickly, so that was good.

We actually had a situation where our surgical business was in Boston, our ENT [ear, nose, & throat] business was in Tennessee, and our respiratory and gastroenterology business was in Pennsylvania. The kickoff meeting that we had for the website that DOOR3 conducted was actually the first time those parties all sat in the same room at the same time, which is hard to believe, but they did a really good job of helping facilitate the process of getting everybody on the same page. The concern was that our GI [gastrointestinal] business was so big that it would have different needs than some of our other businesses that maybe didn’t have a massive market share. What we decided to do, which DOOR3 facilitated, was to split the groups up, have them go through what their priorities were for the site, and then brought everybody back together, talked through, and reconciled the priorities. They found that they were actually pretty well aligned, even though they all thought they were going to be very different.

That had a huge impact on the project simply because the groups realized that their goals were actually very equal, and it wasn’t one part of the business getting something that the other part wasn’t. That was a big early hurdle to get over. The company actually implemented an annual joint marketing meeting, so every year now they all get together and talk about what they’re doing. The very first time they did was for the web project that DOOR3 helped us lead for the discovery and defining phase.

What did you find most impressive about DOOR3?

We selected them because we felt, during the presentation, that they had a really strong user experience approach, and I think the output that we had on the site definitely validated that. From that perspective, I can definitely speak. Again, we didn’t use them on the technical side, so I can’t talk to that aspect of it.

Are there any areas DOOR3 could improve?

From the actual work perspective, I thought they did an excellent job. They did bring one of the team members on a few weeks into the project, and they missed a lot of the onboarding. As a result, I had to talk through a lot of what we had already talked through, so there was a bit of repetition due to that. The business development person at the time had their take on why they did that, but from my perspective in managing the vendor, I don’t want to have to do that twice and spend the hours to have to repeat what we had already gone over at the start. That was definitely something that I think could’ve been handled better. Maybe they just didn’t have the person in place. I know they did hire him for that project; I don’t know if he stayed on after that or not.

The other area was in the defining of what was going to be delivered. There was a lot of back and forth in the sense that there were some things written within the contract that should be delivered, that they felt were not deliverables. Ultimately we got everything we needed, but if there are areas of constructive criticism, that would be it. I don’t know if it was a case where they ran out of hours, which I’m theorizing that they may have invested more hours than they thought they were going to, so as a result, they tried to talk themselves out of some of the things. It was not a big deal. We got what we needed, so from that perspective, it’s not a problem. The budget was the budget. We didn’t get into having to pay more for things or anything like that.

I’d say those were the two biggest areas where I thought there was a little frustration. Otherwise, the output and the product was fantastic, and it was split groups, so it wasn’t like we were negotiating with the user experience designer or anything. It was two different conversations; I just happened to be in both of them.

4.0
Overall Score They were very good people to work with. Their team was very good. It was really just those two instances that I mentioned. Unfortunately, with the deliverables, that was toward the end of the project, so that sticks with you a little more.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
    For the reasons I just gave in terms of what the expectation was.
  • 4.5 Quality
    Service & deliverables
    They met everything that we wanted out of the experience side.
  • 3.5 NPS
    Willing to refer
    For the user experience, with the caution of making sure that the contract was extremely clear.

Enterprise Software Development for Housing Non-Profit

"DOOR3's understanding of the business and the speed at which they understood the business was really impressive."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
Project summary: 

Once their previous system proved inadequate to meet increasing data demands, a non-profit organization hired DOOR3 to design and develop a .NET enterprise tracking product.

The Reviewer
 
51-200 Employees
 
New York City Metro Area
Former CIO, Housing Non-Profit
 
Verified
The Review
Feedback summary: 

DOOR3’s work was revolutionary and innovative, helping the organization reach the next level within their industry. The agency was able to understand the business climate quickly, which helped cut down on costly and time-consuming learning curves.

BACKGROUND

Please describe your organization.

The company was a not-for-profit affordable housing company.

What is your position?

I was the CIO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with DOOR3?

This was before the housing market crashed, and we were experiencing a real spike in mortgages and applications and things like that. We just couldn’t keep up with the paper-based system, so we were looking to automate that whole thing and get better reporting out of it, better statistics, data, that kind of thing.

SOLUTION

Please describe the scope of their involvement in greater detail.

They did the whole thing soup to nuts. DOOR3 came in; they did the requirements gathering, the design, they built it and they did the testing. They really did the entire scope of the project. It was a long project. Like most things, you built it and then you realize you want something more. We worked them for probably about three years and really what stopped it was the market turning around. We built a system for a business that was going up, and then all of a sudden, the business went down, and we had this really big system for something that we could actually handle on paper again. That’s what stopped the engagement.

I believe it was written in .NET, so in C#. It used pretty much the whole Microsoft stack: SSRS, SSIS, all that kind of stuff for reporting. It integrated with our existing mortgage management system. It really did a lot of things. It was really like a full ERP system almost by the time we ended because we built it for one specific area of the business and then other areas wanted it too.

The most useful feature, though, was definitely the closing board. It tracked mortgage applications and seeing which applications were coming in from which mortgage officer and for how much so we could see if they were meeting their goals and things like that. We could see what was in the pipeline coming along so we could tell what we were going to have in three months, six months, or nine months. The system that we had handled permanent loans very well, but it didn’t handle construction loans very well. That was one of the key things that we used it for, being able to see exactly how much an advance should be and to whom and when and being able to report on that. All of this was done on paper and Excel previously. To figure out how much money you actually dispersed and to whom and for what and for which loans and things like that were really difficult prior to this. It’s pretty hard to run a mortgage company when you don’t know who you’re giving your money to.

It was really revolutionary. Especially in our company, we were a small not-for-profit community-based lender, and we got pretty big pretty fast.

How did you come to work with DOOR3?

They were referred to us. It was our first big development project, so we definitely made some mistakes along the way, but they were there the whole time. They really helped us in every aspect of the development.

Could you provide a sense of the size of this initiative in financial terms?

It was several million. Basically, we outsourced our development to them. It was multiple smaller projects, but over the course of three to even four, five years, it was many millions.

What is the status of this engagement?

It’s completed. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Nothing specific just because it was a while ago and I don’t remember. This was five to eight years ago.

How did DOOR3 perform from a project management standpoint?

Good. I was very happy with DOOR3. That was a project in and of itself, getting the right project management reports. We ended up building a project management tool just so we could see things in the way that my boss wanted to see them exactly.

What distinguishes DOOR3 from other providers?

One thing that many of my end-users and my subject matter experts commented on was just how quickly they picked up the business side of things, which is really important. DOOR3 were really good at the business requirements. I would say that’s probably their strongest suit. Multiple senior vice presidents came to me and said they were really impressed.

The first project that we did before we wrote any code is we did a bunch of dataflow diagrams and things like that just to really map out how the business works, and we used those things even outside of the software development project. That was a really useful tool. One of the things we discovered was one department would print out a form and walk it over to another department and hand it to them, and then they would scan it and save it in another directory. It was just ridiculous, unnecessary work that was going on that was uncovered by these guys. They didn’t have to do anything to fix it; we just told them look, just save a copy in this other folder. DOOR3's understanding of the business and the speed at which they understood the business was really impressive. I would say that was their number one quality for me.

Is there anything DOOR3 could have improved or done differently?

We took a while to get up to speed I would say, and I don’t think it was really their fault; it was really we had never done a development project before. Looking back on that whole project, if I were to do anything differently, it would be just to know what I was getting into before I got into it.

Again, that wasn’t really a knock on them. They would give their advice and then just the customer is always right kind of thing. 

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Full-Service Web and Mobile Dev for a Museum

"DOOR3's development work provided a modern digital experience for our audience."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Dec. 2012 - Dec. 2015
Project summary: 

DOOR3 provided full-cycle development for web and mobile. Services included design, development, and testing. 

The Reviewer
 
1,001-5,000 Employees
 
New York, New York
Chief Digital Officer, Museum
 
Verified
The Review
Feedback summary: 

The firm fulfilled all specifications, from design to launch. They leveraged their expertise to modernize digital services on multiple platforms. DOOR3 is a versatile team and well-suited for a variety of projects.

BACKGROUND

Please describe your company and your position there.

I lead digital strategy and initiatives for a major museum in New York City.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DOOR3?

We needed DOOR3 to redesign our mobile-responsive website and develop an app with a digital ticketing function.

What were your goals for this project?

We wanted to outsource web and mobile development.

SOLUTION

How did you select this vendor?

We evaluated their proposals against comparable firms. For their proposals, they went above and beyond to understand our organization.

Can you go into detail about the services they provided and the scope of the project?

DOOR3 offered end-to-end software development services include design, development, and testing.

What was the team composition?

We worked with a project manager, account manager, designers, developer and testers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

DOOR3's development work provided a modern digital experience for our audience.

How was project management arranged and how effective was it?

Their account manager and project manager achieved what I was looking for in administration, escalation, and problem-solving.

What did you find most impressive about this company?

They resolved issues as they arose.

Are there any areas where they can improve?

There are things to improve in every organization. I would suggest a focus on scaling as they continue to grow.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

ERP Vendor Comparison for Elevator Provider

"They are as good as it gets in this arena."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - June 2018
Project summary: 

DOOR3 evaluated two ERP providers and their products. They met with the vendors and wrote a summary of the costs and benefits of each offering.

The Reviewer
 
201-500 Employees
 
New York, New York
Robert Pitney
Director, TEI Group
 
Verified
The Review
Feedback summary: 

The team’s briefings demonstrated a high level of industry knowledge. Their service and personable approach created exceptional value.

BACKGROUND

Please describe your company and your position there.

I am the director of IT of TEI Group. We are an elevator construction, modernization, repair, and service company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DOOR3?

We were deciding between two ERP products. We brought in DOOR3 to determine which would be a better fit for our company.

What were your goals for this project?

We engaged DOOR3 to provide a vendor and product comparison of ERP providers.

SOLUTION

How did you select this vendor?

I learned about the team through a mutual colleague in the industry.

Describe the project in detail.

DOOR3 held briefings with each vendor and then wrote summaries weighing the pros and cons of each product.

What was the team composition?

We worked with one person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

DOOR3 brought much-needed clarity to our decision-making process.

How effective was the workflow between your team and theirs?

The partnership was excellent.

What did you find most impressive about this company?

Their ERP expertise was very thorough.

Are there any areas for improvement?

No, we were very happy with their work.

5.0
Overall Score They are as good as it gets in this arena.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very easy to work with.
  • 5.0 Cost
    Value / within estimates
    They delivered exceptional value.
  • 5.0 Quality
    Service & deliverables
    They were smart, capable, and an industry insider.
  • 5.0 NPS
    Willing to refer
    Without a doubt, they would earn an exceptional recommendation from me.