DOOR3

BACKGROUND

Introduce your business and what you do there.

I’m the chief product officer at RISA Tech; we’re a structural engineering software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

Our product is very large, and it’s 35 years old; we were trying to take our legacy product and a variety of our other products and give them a unified look and feel using the UI/UX.

SOLUTION

What was the scope of their involvement?

They helped us do a facelift for our product and went through all the different pieces of our existing software and gave some recommendations. They started with a four-week deep dive analysis of what we had for all of our products, our existing customers, how they used the product, the demographic, and the different platforms we used. 

In the next phase, they built a detailed design which took about 10 weeks. They did thorough research into one of our products while considering all of them at the same time. They redesigned the UI in a way that unified all of the products. They gave us a Figma file where they provided all the graphics and the interface that we were looking to implement. 

DOOR3 went through the perspective of the user and looked across the entire interface and came up with adjustments. We have a lot of fonts throughout our entire product; some things are uppercase and others are lowercase. They suggested a font that was universal so that we could use it on all platforms. Then we went through and made sure everything looked the same in terms of size and uppercase and lowercase letters. 

They also designed the color systems, the facings, and the entire look and feel of the product. They looked through our color scheme, and other pieces of the website and made suggestions for accessibility across the site. They changed our color scheme and a few other things that might have been overlooked during development years ago.

We’re a C++ and .NET platform; we're also specific to a desktop application. We took care of development, but our developers worked very closely with DOOR3. They engaged them during the process and asked questions throughout to make sure they were proposing things that were feasible within our coding.

What is the team composition?

We had about five people working on our team.

How did you come to work with DOOR3?

We found them in a Google search. The main reason we picked them was that they were clear about what they were going to provide for us. They took us step-by-step through the process we’d be going through for the activities and deliverables, and even the cost was very well spelled out. From day one, we understood how strong their communication would be throughout the process, and it was why we chose them.

How much have you invested with them?

We invested $135,000.

What is the status of this engagement?

We worked together between December 2021–April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're going to release the products soon, and we can’t wait to see what users think of the new look. DOOR3 took the time to learn the software choices before implementing anything, and that’s what made their quality so ideal. They learned how and why we made choices and how they could implement different things.

How did DOOR3 perform from a project management standpoint?

Their product management was amazing, and they let us know what we needed to provide to them. They set accurate expectations about when they would deliver, and they hit deadlines on or before they were set; we always had everything we needed right at the deadline. They met with us regularly and provided weekly progress reports so we understood where they were at. 

They were willing to use our platform, so we used our product tool and Pivotal Tracker. We communicated via Slack and had a Zoom meeting at least once a week. We also had several stand-up meetings with them.

What did you find most impressive about them?

Everything they gave us was high-quality; they were interactive, and they had quality people. We knew exactly what we were getting from a delivery standpoint. DOOR3’s communication and delivery were excellent. When we needed more time from them, they worked with us to give even more closure to the dialogues we were working on.

We also had a very transparent workflow with them which was very valuable to us; they had some of the best communication we’ve ever had with a consultant. They had a great team, and we have nothing but praise for them.

Are there any areas they could improve?

I don’t have anything I’d want them to have done differently. 

Do you have any advice for potential customers?

They’re very fast and efficient. Be ready to have a team on your side ready to work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the senior software engineer at Retrievr, Inc, a company providing solutions for recycling. We allow people to schedule with us online so that we can go to their places and collect electronics or apparel; we have different programs depending on the location. Then, we take care of the materials by recycling or repurposing them in a proper manner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

Initially, our engagement with clients was SMS-based, using a bot to communicate with people and try to schedule material recollections. We then started exploring our web experience, and we built a website that worked for us for some time. However, we were expanding our service to other areas and partnering with other brands, so we wanted to take our web experience to another level. Thus, we partnered with DOOR3 to help us out.

SOLUTION

What was the scope of their involvement?

We hired DOOR3 to review our entire web experience, provide us with suggestions regarding best practices, provide us with new designs, and implement them. Initially, we went through a three-week discovery phase. As we were just a small startup, we had limited documentation to provide them with. Still, our former site was up and running, so it was a matter of time before they started finding areas of improvement.

After that period, they came back with a proposal of what they thought would be best for the site so that we could decide whether to continue or not. This proposal was very specific; it detailed a five-week plan to design the new web experience and an 8–9-week plan for the implementation. After our approval, they followed that plan to completion.

What is the team composition?

At least 6–7 people from DOOR3 were involved in the project, including a project manager, an architect, a developer, a tester, and a couple of designers. Their initial proposal was more ambitious, and they wanted to bring a much larger team into the project. However, we weren’t in a rush, so we asked them to scale the team down to avoid spending more money than necessary.

How did you come to work with DOOR3?

We reached out to a couple of web design companies, including DOOR3; they had very nice reviews and offered a competitive price. These companies made presentations and talked about similar projects they were working on. After reviewing all the presentations, we decided to give DOOR3 an opportunity.

We really liked what we saw in their presentation, as well as the chemistry that both our companies had. The latter was very important for us because we were able to communicate in a way we were comfortable with.

How much have you invested with them?

We spent $80,000.

What is the status of this engagement?

We worked together from April–July 2022; it was a 14-week project. Still, they’ve continued providing us with consulting services for the site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Even without much initial input, DOOR3 was able to put everything together and help us achieve what we wanted. Our previous web experience was very complex, so we wanted to simplify it, and that was what we accomplished. Moreover, before working with DOOR3, we noticed that people were constantly dropping out of our site. Now, about 50% more customers stay on our site and see it completely.

How did DOOR3 perform from a project management standpoint?

DOOR3’s project plan was very clear; each phase had a defined period. Their approach was very helpful and gave us confidence for the rest of the project.

Most of DOOR3’s developers were from Ukraine, and we were working together during the most difficult parts of the Russian Invasion of Ukraine. Still, they executed a great plan and were able to move forward with the project without impacting our schedule, which was amazing; they delivered everything on time.

Additionally, our chemistry was excellent, allowing our teams to communicate well. We had a large Zoom meeting every week with everyone involved in the project, and we met with the developers daily. We also communicated through a Slack channel and email.

As for budget management, our budget increased because we added more things. Still, DOOR3’s prices were very reasonable, and they were always happy to accommodate our additional needs.

Everything we had planned to do at the beginning of the project was met at the end, and we were even able to add more things to the scope along the way. We’re very happy with the way everything went, so we would happily work with them again in the future.

What did you find most impressive about them?

DOOR3 was very open and honest. Having a partner open to discussing ideas was great — that isn’t always the case. This approach made our engagement very smooth.

Are there any areas they could improve?

Everyone has areas of improvement, but DOOR3 accomplished what we wanted.

Do you have any advice for potential customers?

Talk about everything you want and meet with the team you’ll be working with because it is all a matter of chemistry.

BACKGROUND

Introduce your business and what you do there.

I work for a nonprofit that partners with lower-performing schools. Our focus is leadership coaching and interim assessment support. We have a number of online platforms that teachers and leaders use.  

I’m the director of product here, which means that I help define what our products look like and how they meet our customers’ needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We have an interim assessment that our teachers give students, and part of our platform provides performance data. Our need for a long time was that we didn’t have UX expertise in-house. D00R3 reimagined what they could look like based on what we identified and some they illuminated themselves.

SOLUTION

What was the scope of their involvement?

We’d done partner research to inform the direction we thought DOOR3’s team should go in, but we leaned on their expertise and ultimate design recommendations. There was already a basic brand template in place, but they created a full UX/UI kit for our engineers to use when they implemented the final product facelift. All work was done in Figma.  

What is the team composition?

The team was comprised of two UX designers, one technical lead, one project manager, and one floating resource, who may have been another project manager.

How did you come to work with DOOR3?

We talked to educational nonprofits who’d hired similar firms before, a DOOR3 came highly recommended. After prolonged conversations with 2–3 firms, we made our selection.

How much have you invested with them?

We spent around $45,000.

What is the status of this engagement?

The relationship lasted from October–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project only ended 1–2 months ago, so we haven’t made any frontend changes, but our engineers feel like they have tools needed to update website to reflect the final design recommendations. DOOR3 as thoughtful enough to engage with our engineers along the way to make sure what they designed was feasible to implement. We’re confident that we can make the changes ourselves.

DOOR3 didn’t just give us pretty wireframes based on an imaginary backend. They considered our real limitations.

We’re pleased with the engagement and are likely to hire them again for other parts of the product we need to revisit.

How did DOOR3 perform from a project management standpoint?

They were great. Weekly status meetings, along with Zoom calls and emails, helped communication and let us know if anything was off track. We knew everything was happening according to expectations throughout the engagement.

What did you find most impressive about them?

Their team was truly invested in what we were trying to accomplish, going above and beyond to internalize our research. They’re not education experts, so they invested time in learning from our customers and from us about this space.  

Are there any areas they could improve?

I don’t have a good answer to this, as we were really pleased.

Do you have any advice for potential customers?

Be clear and specific on frontend deliverables. Clarity on both ends made sure we were all satisfied and received what we thought we were going to receive.

BACKGROUND

Introduce your business and what you do there.

I’m the head of engineering at a funding marketplace for women entrepreneurs. The company started as a crowdfunding platform for women entrepreneurs, and now we provide a spectrum of services. We’ve added coaching services, and we recently added a grants program as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

The co-founders weren’t technically oriented, so they had to engage a company for all the website and platform services that they wanted to put out. When I came in, we didn’t have any in-house resources. The goal was to build up our engineering team slowly.

SOLUTION

What was the scope of their involvement?

DOOR3 designed and developed our main site on Drupal. The site allowed users to create crowdfunding campaigns and browse through the ones we had. In addition, it let people browse our coaching programs, select a program, add it to the cart, and go to checkout.

When COVID-19 hit, we slowed down our hiring, and it was extremely valuable to have DOOR3 continuing on our roadmap for 2020.

What is the team composition?

I worked with two engineers, one QA engineer, a project manager, and a relationship manager. Throughout the project, the team size went up and down.

How did you come to work with DOOR3?

They were already working for the company when I joined in February 2020.

How much have you invested with them?

We spent $250,000–$500,000.

What is the status of this engagement?

We started working together in February 2020 and concluded our relationship with them in July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m an engineering manager, so I see how the code is written and how code reviews are done. I expect deployment to be automated, and I’m curious to see how things are hosted. In that sense, DOOR3 did a great job of laying the groundwork. Engineers were pretty diligent about reviewing everybody’s code, and a complete QA cycle was always done. In summary, they put together a good platform, and I’d give them five out of five in all categories.

Additionally, we just barely got into data analysis on click-level data. We were pretty interested in tracking how many crowdfunding campaigns have been created on our platform, how much money women have raised, and so on. In that regard, DOOR3 provided custom reports to keep an eye on everything we could look at through our Drupal system.

Overall, everything is going on positively from a business point of view. People like our platform, and our company continues to grow. We went from 15 people to about 35 people in the company, and it all has been fueled by DOOR3’s work.

How did DOOR3 perform from a project management standpoint?

When I joined, I instituted a standup process. We had morning standups three days a week, and they worked in sprints. All the work was managed in Jira, including features, bugs, and a ticketing system. DOOR3 was kind enough to host that for us. On the other hand, the code was managed on GitHub by DOOR3, and I could look at it from there.

We shared a Slack channel with the engineers. It was pretty easy to contact them even if there wasn’t a meeting. Their relationship manager was always available as well.

What did you find most impressive about them?

They were transparent, communicative, and open. If the project was delayed or they found a big bug that could be disastrous, they never hesitated to bring it up. The team never hid anything from us, and we found that to be extremely valuable.

Are there any areas they could improve?

The quality of their Drupal code and some of the custom modules they designed could’ve been better. I don’t know if they didn’t have the right kind of engineers, or we put a lot of pressure on getting things done quickly.

However, we worked out those issues when I joined and started to work with them.

Do you have any advice for potential customers?

Make sure you engage a lot with them. Don’t treat them like you’re throwing stuff across the wall. When I came in, I engaged with the developers and the project manager. That engagement created a close working relationship, making it feel like we had an internal team.

BACKGROUND

Introduce your business and what you do there.

We’re one of the leader manufacturers in personal protection equipment. Worker safety is our top priority.

Our salespeople go into an organization's workplace environment and look at each job activity being performed by their workers, the hazards they’re exposed to, and the kind of injuries they’re experiencing. They put that information into a software solution, which makes recommendations on the right personal protection equipment that meets the job requirements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

For almost 12 years, we had a sales tool that was developed without any product management involvement. The software's UX was dated, difficult to use, and disconnected from other internal systems. There was no integration with the source for personal protection equipment information, so everything had to be manually entered into the database to match the source.

We needed to rebuild the software from the ground up. We also wanted to bring in new technology and make sure we had the best in class so it could grow as the business grows. Additionally, we wanted the new technology to be user-friendly so it required minimal training, especially for new salespeople, and integrated with some key systems to ensure the product data is in sync and up to date.

SOLUTION

What was the scope of their involvement?

Initially, we did the UX design and stylesheet for a couple of weeks. Then, we expanded to an architecture and technology review in order to get their recommendations. or their recommendations.  We decided it was best for us to keep engaging with their team, so we brought them on board to do development.

DOOR3 built a robust software with many different components and capabilities. The solution has 14 modules and provides an extensive report for the customer. We finished the first version, which launched in April. It was an MVP, which included about 85% of the functionality of the legacy solution. Then, we did a second release, to bring in the remaining functionality. We’ve just completed that development.

What is the team composition?

Overall, we have at least fifteen people on the project. The team included a project manager, business analysts,  developers, QA testers, an architect, and a UX designer as needed.

How did you come to work with DOOR3?

We initially were looking for a company that could look at the current software and provide a UX design that could simplify the user experience and had an updated look and feel. We also were looking for recommendations on the right technology stack to use.  

At my old company, I was looking to do a new UX design for our software, and I reached out to a number of vendors. DOOR3 is one of the vendors that we brought in to meet with. After meeting with them we learned more about them and that they did development.

At the time, we were using the same vendor for development for a number of years and thought this was the right time to make a change. Therefore, we decided to engage with DOOR3 for frontend development.

How much have you invested with them?

We’ve probably spent $1.4 million.

What is the status of this engagement?

We started in February 2020, to do the UX design and Architecture/Technology review work. We started the full implementation and development in July 2020, but we had multiple engagements with them before we decided to go for the full implementation and development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Before, salespeople felt they were forced to use the software to meet performance metrics, but they didn’t want to use it because it took them too much time. Since we’ve launched this, our number of assessments has gone up because the software is intuitive, easy to use and faster to use. Now, salespeople are eager to use the tool.

Moreover, the quality has been excellent. We’ve had minimal issues or need for improvements. They did a great job meeting with our stakeholders and salespeople to get their feedback and make sure they were getting it right the first time.

Since this was such a strategic project, we had much senior leadership oversight. DOOR3 participated in bi-weekly steering committee meetings and assisted in preparing and presenting to the committee.  Overall, their work has been impressive.

How did DOOR3 perform from a project management standpoint?

They’ve been excellent! We recently made the move to Agile development methodology and they were well versed in Agile. They had a great Project Leader who served as a Scrum Master and their BA analysts really know how to break down the stories, and everyone in their team understands Agile. They have expertise in Jira to manage our agile sprints, do our backlog grooming, and all the agile activities. 

Additionally, we have a weekly status meeting that DOOR3 facilitated. They prepared a detailed status report showing milestones, next steps, and how they were performing to the budget. They would use a change management process for requests that were outside the scope of the Statement of Work. Overall, excellent project management processes.

What did you find most impressive about them?

Their professionalism, knowledge, and expertise are what make them stand out.

Are there any areas they could improve?

Honestly, I don’t believe so. Even when they have obstacles in place, they try to help and remove them. DOOR3 does everything over and beyond to ensure the success of your project.

Do you have any advice for potential customers?

Listen to them, take their advice, and be open to doing things differently. They give great recommendations and are very accommodating and professional. It has been a pleasure to work with them, and they’ve kept the project on track.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Appsetters. We use a mobile platform to sell guaranteed sales appointments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We needed their team to develop our platform strategy.

SOLUTION

What was the scope of their involvement?

DOOR3 helps us develop a public forum platform. They’re in charge of creating an outline and defining the processes and technologies needed to create our platform.

What is the team composition?

I’m in contact with Alex (Founder & President) and Brandon (Practice Lead QA), while DOOR3 has a designated support team that tackles our project.

How did you come to work with DOOR3?

They were referred to us by a mutual friend.

How much have you invested with them?

I’ve spent $150,000 so far.

What is the status of this engagement?

We kicked off the engagement in January 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DOOR3 has done a professional job in developing our platform strategy. They deliver what we need when we need it.

How did DOOR3 perform from a project management standpoint?

DOOR3 is a reliable team. They’re keen on meeting our timelines and making sure that all our goals are achieved through their deliverables.

What did you find most impressive about them?

DOOR3 is a collaborative group that works with my team and not for my team. It makes a lot of difference knowing that they care about our project and are willing to cooperate with us to help meet our needs.

Are there any areas they could improve?

They can definitely benefit from a more structured workflow. There’ve been instances wherein their team’s spontaneity has led us to implement last-minute changes, some of which we’ve failed to salvage for not having enough manpower.

Do you have any advice for potential customers?

Make sure to remain available. If you devote enough time and establish your presence, DOOR3 will deliver your needs quickly and effectively.

BACKGROUND

Introduce your business and what you do there.

LoneStar Meter Solutions is a fairly new crop dusting company. I’m the CFO and focus on the creative side, while my husband is the founder and owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We were looking for a way to automatically pull usage information from our airplanes so that we could more efficiently conduct plane inspections. Before, we’d have to manually track an airplane’s hours in a logbook and then compare that to past records to identify which parts needed to be changed.

My husband came up with an idea to develop an hour meter that would go inside the plane and record information, so we reached out to DOOR3 to build the solution.

SOLUTION

What was the scope of their involvement? 

DOOR3 is developing the software for an hour meter that will go inside of an airplane and automatically log the plane’s usage statistics — information such as tracked hours per specific plane part. The solution will then calculate a part’s usage and send notifications to the owner, pilot, and mechanic so that they know when something needs to be replaced.

The project started with a two-week discovery process to really break down exactly what we needed to get the product on the market. Their team had a lot of great ideas to get our solution up and going for the least amount of money possible, saving our larger-budget ideas for down the road. They planned to structure the architecture in a way where they wouldn’t have to redo any work for our second round of features, instead just integrating the changes when we had the financial means to do so.

By the end of that initial phase, they provided us with a sprint relay that mapped out all of the milestones and cost estimates over the course of three months. The timeline was great because it allowed us to figure out some of the challenges we were facing on the hardware side such as how to get our meter to read specific conditions. 

So far, we’ve got the hardware from a different company, and are working through those challenges. We plan to start API and software development with DOOR3 in April 2021 so that our hardware can communicate with our solution. The projected delivery date is around August 2021.

What is the team composition? 

Alex (Founder & President) is at all of our meetings. We also have a project manager, two software engineers, and a technical engineer. 

How did you come to work with DOOR3?

It was through Clutch’s Lead Matching Program. We talked to three companies in total, but DOOR3 stood out the most. My husband and Alex really hit it off because Alex was also a pilot. Not only did that make for a quick connection, but it also meant that Alex knew all of the terminology and headaches that came with aircraft maintenance. This saved us so much time because we didn’t have to explain anything; Alex could already answer any questions his internal team had about the plane inspection process. 

How much have you invested with them?

We’ve spent about $18,500. 

What is the status of this engagement?

We first spoke to them in mid-October 2020, and they’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest takeaway for me has been that DOOR3 is open to feedback. They understand that this project is my husband’s baby and won’t try to impose how they think things need to be done. If we have comments on a specific item, they’ll immediately change it to suit our needs.

On the flip side, they’re always quick to offer key information that can help us in the future. The team has done all sorts of projects, so they know how to set up a solution while thinking ahead to our updates and add-ons. At the end of the day, we need function over flashing lights, and DOOR3 can do that.

How did DOOR3 perform from a project management standpoint?

They’re wonderful at communicating. There have been a couple of meetings that needed to be rescheduled, sometimes by them and other times by us, but they’ve always been prompt in letting us know. 

What did you find most impressive about them?

Our personalities mesh well, and everyone enjoys talking and joking a bit. At this point, I’d call Alex a friend given how much we’ve spoken. Maybe it’s the airplanes that make us feel close together, but we’ve never had any hesitations calling him if there’s been something that we needed to know about. That’s just the kind of relationship that he’s created with us.

It’s the same with the rest of the organization. I’ve met with a few people in their accounting department to make sure that they’ve received our payments, and they’ve all been very open-door with us. It’s a warm, comfortable engagement. They want to build the best product that they can for us, and the way to do that is by communicating consistently.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

You can’t go wrong with DOOR3. They’ve got a wide range of knowledge based on the products that they’ve created, so they’ll be able to take any idea and run with it. Even though we’re building a unique solution that’s a bit new to them, they’ve still picked up on everything very quickly. It’s been a short learning curve for them.

BACKGROUND

Introduce your business and what you do there.

I’m the president and a software developer for COBRA Business Operations Software, Inc. We’re a software company that develops specialized business software and mobile solutions for primarily plumbing and electrical contractors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We had two major projects related to our software. 

SOLUTION

What was the scope of their involvement?

DOOR3 upgraded our database engine from an Access Database Engine into a SQL Database. We just began the coding part of the project. Their team outlined the script that we’ll then implement together. They’re helping to change our code to the new SQL database.

What is the team composition?

I work with about four people from DOOR3. 

How did you come to work with DOOR3?

For years, I tried to decide what help I needed to complete this massive project. I thought about hiring programmers but decided to hire a company that could provide more services. I wanted a team behind us because this was a massive project.

How much have you invested with them?

We’ve already spent about $35,000 on the database conversion. We’ll spend about $50,000 on the coding part of the project.

What is the status of this engagement?

We started talking in July but started the project in September 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m impressed by their work. They did an excellent job converting the data from an Access Database to a SQL database. I couldn’t be happier with the database conversion. I’ve been able to take a few of our customers with larger datasets and run them through the conversion.

How did DOOR3 perform from a project management standpoint?

They’re great. When we’ve run into issues, they’ve communicated well. We’re able to resolve challenges together. I’m happy with the team’s communication. They’re upfront about any issues.

What did you find most impressive about them?

I’m happy with their communication and development so far. However, as a small company, I don’t have previous experiences for comparison against DOOR3.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Be honest and communicate with them. They’ll return in kind.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a digital gift card platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We had an idea for a unique payment system and needed a partner to write the code to make the platform functional.

SOLUTION

What was the scope of their involvement?

DOOR3 helped with the design documentation process, which helped them to understand our vision for the platform. They then built the technical aspects of it. Their team used Drupal and Angular, and the platform's database is Mongo. Our payment processor is Stripe.

Their team continues to work with us to innovate the platform with unique ideas. They focus on functionalities and software customization.

What is the team composition?

We work with a project manager, and their team includes Drupal and Angular developers.

How did you come to work with DOOR3?

I was sold on DOOR3 by their team’s professionalism. Alex (Founder & President), who owns the company, was the first person I met. He answered our phone calls before we even initiated the project. During our first meeting, he was in the conference room running the presentation. He listed the entire scope including the hours for development.

How much have you invested with them?

We’ve invested between $100,000–$150,000 in their services.

What is the status of this engagement?

We started working together around December 2019, and I’m still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since our platform went live, we haven’t had a single functionality issue. Our core processes are functionally flawless. DOOR3 is a rock star team.

I had my ideas, and then DOOR3 made them into functional components. Alex takes time outside the company to hone what we want and then uses his expertise in technology to make our ideas work. He also adds elements that I didn’t think about, which is cool.

How did DOOR3 perform from a project management standpoint?

Their project manager checks-in weekly and talks with us about the state of our budget. Their team’s conscious about our budget to ensure they’re able to achieve our goals. Their project manager ensures the project progresses and remains conscious of the budget. They’re completely professional, and everything’s transparent.

What did you find most impressive about them?

The functionality of our platform’s flawless. One of DOOR3’s greatest assets is their personalized services. I’ve received unbelievable, personalized service and attention. I can text Alex and receive a response within 10–15 minutes.

I’m not a coder, and Alex has been a mentor throughout this entire process. He’s taken time outside of his routines to understand our mission and vision. I’ve never had the owner of any other software company take on a mentorship role. Alex actually shows how much he cares, and it’s been a tremendous experience working with him.

Are there any areas they could improve?

We didn’t have a clear vision of the design, so aspects of it weren’t exactly what we envisioned. That may fall onto our shoulders for not having a clear vision. We went into the process assuming that their UI/UX team would have an amazing design for us.

Do you have any advice for potential customers?

Come into the partnership with as much of a clear-cut plan as possible. It’s hard to translate an unclear vision and mission statement. If you’re not prepared, you can spend a lot of money very quickly. That’s not unique to DOOR3.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product management at Elsevier, a global information analytics company. We provide digital solutions for healthcare, legal, and scientific industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DOOR3?

We were looking for an enhancement to our UX function, and we were looking to bring someone who could provide best practices around UX to ensure that we had an optimal experience. My particular product was unique in that it was a brand new product.

SOLUTION

What was the scope of their involvement?

DOOR3 helped us with a couple of products in our division. Nadine (Senior UX Designer) helped us to come up with an Alpha release, a Beta release, and GUI. She supported us through the whole journey.

She worked with us to review the feedback that came out of the market research and the various personas that we targeted, and she came up with some initial designs for us to iterate off of.

For the past couple of years, she’s been working with us regularly to review the feedback that we collect. DOOR3 also iterates and optimizes the experience, and they provide guidance as we add new functionality.

What is the team composition?

Nadine is my primary contact. 

How did you come to work with DOOR3?

I was referred to them by another product group within the organization who had worked with Door3.

What is the status of this engagement?

We began working with them in Q3 2018, and our engagement is ongoing. We’ve had some budget cuts due to COVID-19, so we’re going to have to slow down a little bit. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve received a lot of great feedback from our clients on the tool and the experience, and we’re constantly working on it.

How did DOOR3 perform from a project management standpoint?

Nadine performs very well. We operate in an agile framework, and she often has a lot of good information about the customer. Sometimes, there are gaps for various business reasons, and DOOR3 is adaptable enough to deliver quality experiences while keeping the bigger picture in mind. 

We use Confluence and Jira for project management, and we also use Zeplin mock up tools. Additionally, we communicate via Zoom video calls. Before COVID-19, we had standing weekly UX meetings where we talked about new product development that impacts the UX experience. 

What did you find most impressive about them?

I enjoy working with Nadine because it feels like she’s a part of our team. She took a lot of time to understand the business problem and she knows the product well. It’s been a strong partnership.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Our engagement has been successful because I know that for UX to function optimally, you have to get the team as close as possible to the customer or feed them as much information about the customer. 

Always allow DOOR3 to have a window into that knowledge so that they can best support you with your project.