DOOR3

BACKGROUND

Please describe your company and position.

I am the Product Strategy teammate of a research company 

Describe what your company does in a single sentence.

Market Research Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DOOR3 to accomplish?

• Design a market facing SaS product

SOLUTION

How did you find DOOR3?

• Referral

Why did you select DOOR3 over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from DOOR3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Door3 created the following for our market facing SaS product: 

• Design System
• Platform Architecture
• UX and UI designs for approximately half of the platform
• Ongoing UX and UI support after initial engagement with lead designer

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Allowed us to build our system with a solid foundation of UX and UI in place. This created a level of efficiency and confidence in the design of our platform we would have struggled to execute on without the Door3 team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Door3 executed against agreed upon timelines throughout the project. Communication was slightly disorganized at the outset of the project, but was quickly reconciled by consistent professional communication and integration with our team.

What was your primary form of communication with DOOR3?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

DOOR3 brings together the best of expert design skills alongside an easy-to-work-with, flexible team who are all extremely nice and helpful. Our relationship with the team and their high-quality outputs allowed us to extend the original scope of work and budget for the project.

Are there any areas for improvement or something DOOR3 could have done differently?

Nothing notable.

BACKGROUND

Please describe your company and your position there.

I lead digital strategy and initiatives for a major museum in New York City.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DOOR3?

We needed DOOR3 to redesign our mobile-responsive website and develop an app with a digital ticketing function.

What were your goals for this project?

We wanted to outsource web and mobile development.

SOLUTION

How did you select this vendor?

We evaluated their proposals against comparable firms. For their proposals, they went above and beyond to understand our organization.

Can you go into detail about the services they provided and the scope of the project?

DOOR3 offered end-to-end software development services include design, development, and testing.

What was the team composition?

We worked with a project manager, account manager, designers, developer and testers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

DOOR3's development work provided a modern digital experience for our audience.

How was project management arranged and how effective was it?

Their account manager and project manager achieved what I was looking for in administration, escalation, and problem-solving.

What did you find most impressive about this company?

They resolved issues as they arose.

Are there any areas where they can improve?

There are things to improve in every organization. I would suggest a focus on scaling as they continue to grow.

BACKGROUND

Please describe your company and your position there.

I am the director of IT of TEI Group. We are an elevator construction, modernization, repair, and service company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DOOR3?

We were deciding between two ERP products. We brought in DOOR3 to determine which would be a better fit for our company.

What were your goals for this project?

We engaged DOOR3 to provide a vendor and product comparison of ERP providers.

SOLUTION

How did you select this vendor?

I learned about the team through a mutual colleague in the industry.

Describe the project in detail.

DOOR3 held briefings with each vendor and then wrote summaries weighing the pros and cons of each product.

What was the team composition?

We worked with one person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

DOOR3 brought much-needed clarity to our decision-making process.

How effective was the workflow between your team and theirs?

The partnership was excellent.

What did you find most impressive about this company?

Their ERP expertise was very thorough.

Are there any areas for improvement?

No, we were very happy with their work.

BACKGROUND

Please describe your company and your position there.

I am the Head of Solution Delivery & Transformation Programme Director at an art auctioneer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DOOR3?

We wanted them to perform a complete digital transformation for us.

What were your goals for this project?

We hoped the work would transform our interactions with customers, prospects, and agents to provide a world-class user experience across all channels and geographies.

SOLUTION

How did you select this vendor?

They were recommended by a partner.

Describe the project in detail.

It was a multi-million-pound project that took place over 5 years and transformed all aspects of the business. Our aim was to retain our unique and historical reputation while moving towards more modern ways of interaction that was being demanded by customers. The overall program delivered online marketing and customer interaction tools as well as enterprise HCM, CRM, auction management, finance, treasury, and ERP solutions. All of these were rolled out globally.

What was the team composition?

The team had 40 to 50 team members in total, which included 5 from Door3. The team included consultants from one of the big 4 consultancies, a couple of system integrators and solution vendor staff, in addition to as my company's staff.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was delivered successfully.

How effective was the workflow between your team and theirs?

Their team maintained excellent communication and interaction throughout the project.

What did you find most impressive about this company?

Their expertise, creativity, and collaborative approach were all impressive.