What evidence can you share that demonstrates the impact of the engagement?
So far, we’ve completed several significant milestones with Ramotion. Based on the feedback we’ve received so far, users find the UX design clean, simple, and intuitive.
How did Ramotion perform from a project management standpoint?
They’ve been exceptional. The team hits deadlines and provides regular updates. Usually, we get a report, a new file, or a mockup every two days, along with an overview of their current work. Their level of communication is exactly what any company would want from a remote partner. We can count on them to consistently and frequently deliver materials.
To overcome the time difference, Ramotion works during our night and shares a screencast, written summaries, mockups, and visualizations for us to see the next morning. I’ll review them during the day and put together a screencast and some written feedback to send back to them. If necessary, we’ll discuss any concerns in a phone, video, or Skype call. That generally happens about once a week. We also use Dropbox Paper and Zeplin as an exchange point for files and designs.
What did you find most impressive about them?
Their team has depth. When we need more resources, they’ll provide an additional designer or team lead to handle our requests. Right now, I’m actually working with two lead designers on two different elements. This is extremely beneficial from our perspective because it allows me to scale our work in a way that I couldn't with an in-house designer.
Are there any areas they could improve?
I can’t really think of anything. At this point, I know they’re experts, so I ask their opinion on a lot of aspects of the project. Initially, I had to draw feedback out of them, but we’ve since developed an open and collaborative relationship. If anything, Ramotion should be bolder in expressing their opinions earlier in their future partnerships.
Any advice for potential customers?
Speaking specifically from my experience with Ramotion, I recommend an iterative approach. We’re creating a great solution by working together on each element. I don’t know if the outcome would have been as impactful if we weren't working in such an integrated manner.