Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I don’t have a clean A/B test that I could give you of their work, but what I can say is we’ve been able to grow our business really quickly on the back of their work and of our own work. Our website is very beautifully designed. We’re just starting to put the advertisement assets to work, so we’re still learning on that front.
We built a wait list of over 100,000 email addresses when we were launching our product, and they had a hand in helping us to pull web designs together and build the product after that point. Now, we have thousands of happy customers and testimonials from them. One of my favorite quotes from one of our cardholders says, “You guys rock the user experience.” I think a lot of that has to do with the design of the website and mobile app, and Ramotion has had a pretty good, solid hand in that stuff.
How did Ramotion perform from a project management standpoint?
Really well. They’ve been really organized, great responders to email, and have never dropped the ball on any project, deliverable, or timeline.
They’re many hours ahead of us in terms of time zone. So what ends up happening is, we’ll pretty quickly establish a set of expectations in conjunction with them, since they now especially know our business, our aesthetic, and the way we review things and provide feedback. We’ll have a thread of emails, a quick phone conversation, and organize the assets and structure of what we’re looking to do.
Within a couple of days, they’ll have provided an iteration, or multiple iterations, based on what we requested, and then we’ll provide quick feedback on it. In most cases, we’re able to tackle projects really quickly with only a couple of cycles, which is to be expected.
What did you find most impressive about Ramotion?
Part of the reason we keep coming back is that they took the time early on to understand not just our business and our design aesthetic, but also the industry that we operate in. They quickly understood the credit card itself, the product that we were building and how it related to the credit card market, and the problem that we were trying to solve. Because of this, they could intuitively pick up on what mattered to our business and then build around it. They’re a really solid design shop as well.
Are there any areas Ramotion could improve?
Nothing immediately comes to mind, which is a good thing.