Multiple Design Projects for Independent Consultant
5.0
Apr 29, 2021
The mobile apps Big Human helped design for the brokerage firm were Barron’s number one for UX for at least a year. We were very highly ranked in the space for platform usability, which their team had a high-level, strategic role in. The apps have also consistently had over four stars in the App Store. Big Human has been very good at picking up and running with what we give them. They don’t require a lot of handholding and are very efficient. Some projects are heavy on the upfront or discovery process, but since we didn’t have the time to invest in that, their team has been flexible enough to either start from scratch or deal with suboptimal circumstances. They’re very strong when it comes to project management. Andrew, in particular, has a solid business background and is good at running a project. I’ve worked with them for many years and have seen people come and go, but their services have remained consistent. Even though they’re a big agency with 15 accounts, they’re very engaged with us. During the project with the brokerage firm, which was more intensive than the others, we had regular weekly standup meetings. We communicated via Zoom, email, and phone call, and were sometimes in touch daily. They’ve used Jira and other typical tools, but what I like about them is that they integrate with whatever systems are being used internally. They’re very flexible and adaptive to the organization they’re supporting. Other companies have very rigid processes and come with an overhead, but it is not the case with Big Human. Their team has also always been very good at estimation and managing timelines. I’ve never had any major overages in all the different projects I’ve done with them unless there is a scope change on our side. I would say Big Human’s flexibility in terms of technologies, approaches, and methods is at the top of their best qualities. They bring a consistent level of service. Other agencies will simply not immerse themselves in the existing work and will insist on starting everything from scratch, causing everything to be out of sync, but Big Human is able to come in and inherit work that previous agencies have started.
