BlueLabel

BACKGROUND

Introduce your business and what you do there.

I’m an executive sponsor at a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Blue Label?

We needed help simplifying the workflow process for our field technicians working in the telecommunications space. Many of our customers are cable subscribers, and our technicians were taking up a lot of time calling internally when they went out to help them. We wanted to automate this process as much as possible because a lot of the work was repetitive.

SOLUTION

What was the scope of their involvement?

Blue Label provides us with AI consulting and development services. Initially, we worked for a few weeks on understanding the entire workflow process of what was currently happening in the field. After that, we started working in sprints and iterating piece by piece to see what we could automate.

Blue Label has used OpenAI software to develop AI-powered automation of our processes. The team is also responsible for post-implementation support, including monitoring and optimization.

What is the team composition?

We've worked with a project/product manager, an AI engineer, and an architect. Additionally, we've had a chief of product, BlueLabel's CTO, and a few other teammates involved in the project.

How did you come to work with Blue Label?

Our internal team was evaluating 10–15 different vendors and found Blue Label through a referral or Google. The team seemed to have the best approach and had a lot of experience based on the examples they showed us. We thought BlueLabel would be the best fit and help us reduce costs and headcounts.

How much have you invested with them?

We've spent around $350,000.

What is the status of this engagement?

We started working with them in May 2025, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our original goal was to reduce dispatch calls by 30%–70% by the end of the year, and we're currently at the higher end of that, over 50%. We've also reduced costs and headcount. We used to spend $11,000 a month on salaries, and now we're spending $11,000 less per month. It's costing us around $1,000 per month, so we'll easily recoup the cost in the long term.

BlueLabel's work quality has met our expectations.

How did Blue Label perform from a project management standpoint?

We've had no problems with the budget. Blue Label has been very transparent about how they work and how much they're going to charge us. We work in an Agile, sprint-based process and are probably ahead of schedule by two months. We could have stopped at some point, but we've decided to keep going to experiment a little bit more.

Not every software development project gets completed ahead of time, but since it happened, we're using the planned budget to complete more than we initially expected. We use Slack for communication, Zoom for video calls, and Miro for collaboration.

What did you find most impressive about them?

The most impressive thing about Blue Label is the results. We've used very new technology in a way that isn't just flashy but has positive results.

Are there any areas they could improve?

No, there aren't any. BlueLabel is easy to work with. We like them.

Do you have any advice for potential customers?

Have a specific problem in mind. We knew BlueLabel was competent and would get excellent results because I found an issue, and the team helped us identify it. BlueLabel gave us a well-documented course of action. If you don't know what you want, you won't get excellent results with anyone. 

BACKGROUND

Introduce your business and what you do there.

I’m the SVP and CIO of Assurity Group, Inc., a life and health voluntary insurance carrier.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BlueLabel?

We needed a solution to help with some of our claims adjudication. Our volume was going up, so we needed a solution that could allow us to handle that increased volume without needing to add staff. We needed AI integrations to be able to do some matching, but we didn’t have that expertise in-house with our existing IT staff.

SOLUTION

What was the scope of their involvement?

BlueLabel provides AI development for us. We initially gave them a high-level overview of what we were looking for, and within a couple of days, they came back with a working POC. We then set up a full engagement, and we started meeting immediately to work through all the specs.

We’re using several AI solutions in this project. We’re using an LLM to assist with OCR and the extraction of images and text from the images to be able to do document classification. The AI behind that uses Gemini and Llama Cloud as the engines. The LLM interprets the extracted text and matches it with some of the things in our actual policies. BlueLabel also provides post-implementation support, monitoring, and optimization.

What is the team composition?

They've pulled together a team of two developers, a project manager, a business analyst, and a solutions architect.

How did you come to work with BlueLabel?

I belong to a professional organization that BlueLabel also belongs to, so we had an in-person introduction.

How much have you invested with them?

We’ve spent around $300,000–$350,000.

What is the status of this engagement?

We started working with them in March 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen improvements in efficiency and automation. Tasks that normally took 40–45 minutes have either been eliminated due to automation or reduced to 10–12 minutes.

How did BlueLabel perform from a project management standpoint?

BlueLabel's project management is excellent; they meet deadlines and stay on budget. We have three stand-up meetings a week with their team and our team. We also share documents and statuses between the two of us.

What did you find most impressive about them?

BlueLabel goes fast. One of the things we weren’t prepared for was that sometimes we were the reason we slowed down, because they went faster than we were used to working with vendors. They’re very professional. They’ve taken a knowledge domain that they knew very little about and gone very deep into it. They’ve learned all the details, which is above and beyond just developing a software solution. They’ve actually partnered with us to come up with the best solution. Their knowledge of how to apply these newer technologies is impressive.

Are there any areas they could improve?

They’re working with some pretty leading-edge technologies, which is what we’re asking them to do. However, when they’re communicating with our in-house users, they could do a better job of translating the technical aspects to add more business acumen so it’s more understandable by the users.

Do you have any advice for potential customers?

Be prepared to go into the project already having all your resources ready for them to work on it immediately. Any delays you have in-house will slow them down. Be prepared for a fast project.

BACKGROUND

Please describe your company and position.

 I am the IT Director of an agriculture company 

Describe what your company does in a single sentence.

Agriculture j- Chemical

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlueLabel to accomplish?

• Transform Customer Engagement Experience
• Initiate New Mobile Experience

SOLUTION

How did you find BlueLabel?

• Online Search
• Clutch Site

Why did you select BlueLabel over others?

• Great culture fit
• Company values aligned
• Approach to solutioning

How many teammates from BlueLabel were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Blue Label supported setting a product vision, user experience, mobile solution design, and development and delivery. Throughout the lifecycle they supported partner development, ensuring we understood the development patterns with the endgoal of transitioning ownership in-house. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful delivery of a new customer mobile solution that was first-to-market for our industry. Customer engagement and feedback exceeded expectations and is transforming the overall digital customer experience strategy and expectations for our company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We followed an agile approach throughout delivery lifecycle. Blue Label was able to challenge and adapt to changing expectations as we delivered incremental value and features during the course of the project.

What was your primary form of communication with BlueLabel?

Virtual Meeting

What did you find most impressive or unique about this company?

Culture fit and their approach to understand our business objectives and outcomes first. Blue Label separated themselves from other vendors by connecting to our business and partnering with our delivery teams...essentialy becoming an extension of our internal delivery team. Their ability to challenge, align with our culture, and deliver successfully on a complex and new-to-our-company solution was most impressive.

If you are looking for a partnership and vendor that will challenge your internal teams along the way...BlueLabel is a great company that I would highly recommend.

Are there any areas for improvement or something BlueLabel could have done differently?

Improved communications on scope changes and impacts in an agile project methodology is challenging. BlueLabel has an opportunity to be more proactive in sharing options and impacts along the way during an agile methodology.

BACKGROUND

Introduce your business and what you do there.

I'm the CPO of a link management platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BlueLabel?

We needed help with mobile app development.

SOLUTION

What was the scope of their involvement?

BlueLabel is developing a mobile app for iOS and Android. We want to offer this app as a free, standalone app. Before we agreed to move forward with the project, BlueLabel received some requirements. After signing the contract, we've had some kickoff calls where we made sure we were in alignment.

What is the team composition?

We work with an account manager, a lead engineer, and other engineers.

How did you come to work with BlueLabel?

We found BlueLabel through a personal contact. We really liked the introductory call we had with the team. They took our project very seriously and did a wonderful job describing the value they offered and how they managed their projects.

How much have you invested with them?

We've spent around $57,000.

What is the status of this engagement?

We've been working together since January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of BlueLabel's work has met our expectations.

How did BlueLabel perform from a project management standpoint?

I've been very impressed with the timeliness of everything. We meet every week, and they seem to be absolutely on top of the project and what we need week to week. We primarily communicate using a shared Slack channel, email, and Zoom.

What did you find most impressive about them?

BlueLabel's biggest strength is that they make us feel valued as a client.

Are there any areas they could improve?

When we were given the app, it could have been tested more thoroughly before we got it. There were a lot of bugs that we had to report, and we're still trying to fix them.

BACKGROUND

Please describe your company and position.

I am the COO of a retirement planning company

Describe what your company does in a single sentence.

Provide retirement planning to clients in the mass affluent segment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlueLabel to accomplish?

• Reduce manual data entry and improve speed and accuracy in generating retirement plans
• Improve advisor adoption of the plan tools
• Provide AI-driven insights that enhance decision making

SOLUTION

How did you find BlueLabel?

Clutch Site

Why did you select BlueLabel over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from BlueLabel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project was to create a proof of concept of the financial plan for testing before conducting productization planning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project plan, including regular review of conceptual design and initial build of the proof of concept.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they did deliver on time. There were some longer timelines, but that was based on turn around time in getting items to them in order to support discovery and verification.

What was your primary form of communication with BlueLabel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• BlueLabel was prompt, professional, and focused. 
• Their approach to working relatively quickly on design and discovery was helpful. 
• Their engagement with similar types of use cases in the industry was very important.
• Their ability to do the development onshore was important to us.

Are there any areas for improvement or something BlueLabel could have done differently?

The proof of concept had some aspects that were not clean enough to really get a strong feel from the users about potential adoption. This could have been a little cleaner before launching.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of a navigation app company. 

Describe what your company does in a single sentence.

Mobile apps for custom navigation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlueLabel to accomplish?

• Improve the existing app architecture through refactoring to make future development smoother and reduce potential crashes.
• Implement Clean Architecture to enhance the appʼs scalability and maintainability (e.g., separation of concerns, easier testing, and adding new features without breaking existing functionality).
• Assist with Android project management with task definition and breakdown based on Figma designs and project goals.
• Enhance UI to match Figma designs, ensuring consistency across screens.
• Integrate critical functionalities, such as user groups and home screen sections, to support the appʼs future monetization strategy.
• Set up unit testing to ensure thorough coverage and long-term stability of the app.

SOLUTION

How did you find BlueLabel?

In Person Event

Why did you select BlueLabel over others?

• Pricing fit our budget
• Skill Level of Developer

How many teammates from BlueLabel were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved refactoring the Android appʼs architecture to implement Clean Architecture, which significantly improved code maintainability and scalability. Major tasks included removing the Room local database, resolving app crashes, and establishing comprehensive unit testing coverage. 

The BlueLabel developer implemented essential features such as user groups and sections, which were critical for both user experience and future monetization. Additional work included integrating Google Billing for in-app purchases and handling account-related functionality (password reset, account deletion). The developer collaborated closely with the client to ensure alignment with the appʼs goals and addressed technical challenges as they arose.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful refactoring to Clean Architecture, leading to smoother app performance and easier feature development.
• Elimination of known app crashes, resulting in a more stable user experience.
• Full implementation of unit testing, increasing the appʼs test coverage and reducing future bugs.
• Completion of key features (Sections, Groups, Account Management) necessary for future monetization.
• Integration of Google Billing, allowing the app to process subscription purchases through Google Play.
• Assistance outlining and applying tech lead level knowledge to our Android app and development processes. 
• Ensuring best practices would continue after contract end.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project was self-managed and we simply treated their lead Android developer as a team member. This was a highly collaborative experience where Blue Label's developer was able to make signficant contributions to our app for the duration of the contract. Outside of just accomplishing coding tasks, their developer brought deep Android and Android project management knowledge to our small team. 

This set us up on the right foot both with work completed, our app architecture and our processes for moving forward after contract completion.

What was your primary form of communication with BlueLabel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It's not often when working with an agency that you have access to topic specific mentorship for the duration of the contract. Blue Label's skilled Android developer not only contributed to our project, but made a substantial impact in our future by providing useful mentorship to our team in their area of expertise.

Are there any areas for improvement or something BlueLabel could have done differently?

Nothing comes to mind. BlueLabel exceeded our expectations.

BACKGROUND

Introduce your business and what you do there.

I am a senior strategist for a storytelling and innovation company. We do everything from brand building to product strategy. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BlueLabel?

We were working with an end client who wanted to move into the AI world. We’ve been working on a product with them for several years now but needed BlueLabel's assistance with AI expertise ranging from strategy to design. 

SOLUTION

What was the scope of their involvement?

We went through the discovery process with BlueLabel and worked with a strategist and designer. We took a while to determine the entire product vision and strategy we wanted to work toward, but after that, we got buy-in from our end client and moved forward. 

During the discovery phase, we spent time digging into users' functional and emotional needs. Once we had a good grasp of this, we started to lay out everything in Figma and worked through an iterative process to produce finalized designs for the client. 

What is the team composition?

We worked with Tanya (Director of Innovation & Strategy), Allan (Product Designer), and Annie (Senior Product Manager). We also worked with an account team from BlueLabel. 

How did you come to work with BlueLabel?

I believe that they were a referral from someone inside my company. 

What is the status of this engagement?

We worked with BlueLabel between January 2023–January 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any hard metrics because the project has not been launched, but our end customer was very pleased with the work. Everything they gave us was approved and promoted by our end customer’s C-suite leadership and board. 

How did BlueLabel perform from a project management standpoint?

We used Notion for project management, and BlueLabel was highly organized throughout the project. Their team was able to adapt to changing needs and roll with the punches. Everything was delivered on time and within budget. We communicated via Slack and email. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Tanya; she is a powerhouse when it comes to strategy visioning and was able to push a lot of the designs into a really powerful place. 

What did you find most impressive about them?

The entire team we worked with was very impressive, and we appreciated what they brought to the table. They were very accommodating for what we needed in each circumstance and always ensured that we had what we needed to move quickly and complete tasks. We were also impressed with the level of support that BlueLabel provided and their ability to push the product and the vision through consistently. 

Are there any areas they could improve?

They addressed everything that we brought up and were willing to work with us, so there’s nothing we can come up with at this point. 

Do you have any advice for potential customers?

When you’re scoping, make sure that you’re being very clear upfront. Work with BlueLabel to ensure that your needs are being met and that you’re working with the right team members who will be most successful. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Hyer, an on-demand labor platform. We support the gig economy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BlueLabel?

We wanted to get into AI and create a prototype to integrate it into our platform and help us make decisions.

SOLUTION

What was the scope of their involvement?

BlueLabel has designed and developed our app. Since we had worked with them for a few years, we thought it would be a great opportunity to get into the AI space. We initially went through five workshops with their team. They walked us through an exercise to identify our key priorities and business areas we could benefit from.

Since the workshops, we’ve worked with them to clean the data and remove anomalies. BlueLabel has returned with reports.

We have two outcomes as goals. One is the ability to anticipate forecasts with a 90% accuracy rate on the likelihood of filling posts for jobs. The other is the ability to type in a question as a user and get back an immediate response to the question.

What is the team composition?

We’ve worked with 3–4 teammates led by Bobby (Co-Founder & Chief Architect).

How did you come to work with BlueLabel?

We searched and identified five recommended companies. We met with them and ultimately selected BlueLabel.

How much have you invested with them?

We’ve spent $50,000–$80,000 in this project.

What is the status of this engagement?

We’ve been with them since September 2018; our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The fill rate is vital to us because it’s the likelihood of getting someone to complete the labor. BlueLabel has driven the fill rate over an 80% accuracy rate, which is meaningful for us.

Moreover, they’re incredibly collaborative. The data analysis produces specific outcomes, and they work with us to ensure the data is clean and without anomalies. The quality of their work is outstanding due to this collaborative nature.

How did BlueLabel perform from a project management standpoint?

We have no problems regarding project management. They’re always on time and within budget. We have weekly meetings; sometimes it’s a 15-minute call, but it depends on the topic. Overall, we communicate almost daily between emails and phone calls.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Bobby has done an outstanding job. He understands our business because he’s been with us from day one. Moreover, he quickly works things through, and his ability to talk from the business side is excellent.

What did you find most impressive about them?

They brought in Tanya (Senior Director of Innovation & Strategy) for the workshops, which was a valuable step for our team. We focused on the problem we were trying to solve and how it related to our business priorities. Overall, the five workshops weren’t long, but they were incredibly detailed and effective.

Are there any areas they could improve?

No, I don’t have anything that jumps out.

Do you have any advice for potential customers?

BlueLabel is excellent at driving the partnership as much as the outcomes. They’ve been in customer calls with us, so they’re fully engaged. If you’re interested in using them, you’ll get a good partner.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of BounceBack

Describe what your company does in a single sentence.

BounceBack is a software platform that enables people with any type of orthopedic injury (acute or chronic) to connect, share informational and emotional support, and recover together

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlueLabel to accomplish?

• Develop an iOS & Android mobile app

SOLUTION

How did you find BlueLabel?

• Online Search
• Referral
• Clutch Site

Why did you select BlueLabel over others?

• High ratings
• Company values aligned
• Offered a Holistic App development process

How many teammates from BlueLabel were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Blue label Labs helped us design, test, and develop our custom software application. This included assistance with prototype design, user testing, design refinement and iteration. Blue Label has a forward thinking and people first strategy and produce excellent quality. 

For the first phase of the project, Blue Label helped us build a clickable protype to take our business from an idea and concept into a concrete, usable example. This included strategic business consulting and user-centric design strategies. After rounds of user testing we transitioned into phase two where Blue Label's experienced engineering team helped us develop this prototype into a completed app for iOS and Android.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Blue Label's efforts have helped put us on the map. As a start-up, Blue Label's design and engineering experience, holistic process, and outstanding team have been critical for us to begin with an exceptionally professional and functional app to hit the market with. They helped ensure that the user experience was smooth and intuitive - a crucial aspect for any app. 

Their team demonstrated great technical prowess -- the app functions flawlessly across various devices and platforms. They have a commitment to delivering a high-quality product. In preparation for launch, Blue Label has helped us rigorously test the app to identify and fix any bugs or glitches. 

Positive Testing Feedback: Throughout initial user testing we received extremely high ratings from users throughout the prototype phase. Throughout the follow-on Beta phase, we again received strong ratings across the board -- the system usability score among other metrics have demonstrated significant opportunities and the potential for success. I can confidently say that Blue Label stands out as a top tier player in the industry.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been organized, proactive, timely, and provided a seamless collaboration. The team is very responsive and provides feedback in a comprehensive, yet concise manner that is very digestible to understand. Blue Label worked seamlessly with our digital marketing partner (func media), providing exceptionally easy collaboration across multiple aspects to further enhance the product and go-to-market strategy. 

Blue Label provided routine updates via slack, virtual meetings, email, as well as other platforms that were very clean and easy to understand. The scope of work, deadlines, or other expectations were clearly communicated. The team has been highly responsive and available for any and all questions.

What was your primary form of communication with BlueLabel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most unique aspects about Blue Label is their holistic approach to app development. They provide numerous key components throughout the discovery phase to include: research, analysis, testing and iteration prior to even thinking of development. With design sprints, innovation & strategy sprints, and regular design & user testing - they offer the complete package. 

Some companies only build or develop whatever list of features you provide them. Not Blue Label - their comprehensive approach to app develop provides superior quality and intuitive functionality. Their ability to take abstract or difficult concepts and make them come to life in a very clear and digestible way. They do not need reminders or pings; they just get it done. A sign of a truly competent and detail-oriented team.

Are there any areas for improvement or something BlueLabel could have done differently?

No. We are very pleased with their work! We are looking forward to continuing our partnership in the post-launch and maintenance phase and hopefully well beyond!