What evidence can you share that demonstrates the impact of the engagement?
They’ve done a stellar job of creating my branding and digital presence. I’ve been able to create awareness of my offering, and, as a result, I was booked as a keynote speaker at a FinTech conference. Anything I post on LinkedIn, that links to my website, gets 7,000–10,000 views. I’ve achieved all this without the site they worked on.
How did Together perform from a project management standpoint?
They have immediate responses. We use Slack for project-specific things like sharing files, and WhatsApp for general communication like site rollouts. They’re lean and incredibly responsive.
What did you find most impressive about them?
I’m someone who believes in values, and they have very strong ones. Their competencies are amazing, in terms of listening, empathizing, and connecting with me at a needs level. This wasn’t just a project for them; they really wanted me to succeed. Other organizations would’ve just done the work and given me the bill.
It’s never possible to scope out every single requirement. For example, I wanted to make sure that some of the pages on the site would be protected with a password, but I didn’t describe it well enough. They did it later, without adding any cost to it. A lot of people can do a good job, but, if they don’t listen, connect, and do it with heart, they might be the best designers and still fail.
Are there any areas they could improve?
There’s room for growth in terms of expanding their services. I would like to see them add things like Instagram management. We’ve talked about this, and I think they are considering it.
Do you have any advice for future clients of theirs?
Don’t be afraid to trust them, tell them your wildest dreams and biggest nightmares, and let them figure it out. They will be able to make it happen.