Together

What evidence can you share that demonstrates the impact of the engagement?

Together was agile and passionate about what they do. They will work till 2 a.m. to get the product across the finish line. Their team was cognizant of our deadline. They went over and above to meet it and were prepared to make sacrifices to maintain the quality of work.

Their team was really bright.  Will was exceptional. He had a strong eye for visuals and understood what makes a good website clearly. There are different web design trends, but we liked Together because their sites were slick and modern—a key feature of our platform. When we deliberated design routes, Will wasn’t stuck to what he believed was right, which can be difficult when working with an agency.

Cameron’s understanding of B2B marketing and the tech space was valuable. He helped us map out different aspects of the website, providing templates when we started the project. Their team had the layout of each page such as testimonials and calls to action. They explained the structure and backed up their thoughts with benefits and solutions. That knowledge made the design really slick.

How did Together perform from a project management standpoint?

We had a dedicated Slack channel for managing the project, which was one of the reasons the process was speedy. Everyone on the team was able to jump in. Rather than going back and forth via email, we spoke to each other quickly.

For the copy, Together used Google Docs. We were able to collaborate on them easily. They also used either InVision or a similar tool, where we could add feedback on the site’s design. That was a good alternative to written documents.

What did you find most impressive about them?

They have a positive attitude and are passionate about what they do. They wanted the website to be good and went the extra mile for us. Often, web agencies get caught up in potential extra costs. Together didn’t do that. Their team wanted to get the project right.

Are there any areas they could improve?

They could let the client know when their team was running behind or when a decision will impact the timeline. On a project with different stakeholders involved, it can get stressful. Together remained cool and calm throughout the engagement. While their positivity was a strength, it was difficult at times because it could affect our deadlines. They should make the client more aware of the consequences that flipping a date will have.

Do you have any advice for future clients of theirs?

We didn’t have the copy ready in advance, which would’ve made the process much easier. There would’ve been fewer design challenges if we had the copy as soon as possible. Make sure the copy is as final as it can be as Together can provide suggestions, applying their design and marketing skills, as well as strategies fast because they have all the information they need to come up with suggestions and conclusions.

What evidence can you share that demonstrates the impact of the engagement?

The website has been immensely beneficial for us. It was completed exactly at the time that we launched a marketing push here in the UK. They worked hard to get us to that deadline in time to meet our marketing needs. We have a lot of traffic to the site and have had strong positive feedback from customers, partners, and even people who aren’t in this industry and are just looking at the website for the sake of it. The site has received a lot of hype from the web development industry.

How did Together perform from a project management standpoint?

They used a project management tool to organize tasks. They gave us very specific timelines and deadlines for each section of the project and would update us if anything was running late or finished early. It was great having two counterparts because we always knew who we needed to work with and where we stood. They were hands-on, very approachable, and always available. Even months after we've completed the work with them, they still support us if we need anything. I'm very happy with the way that they work with us.

What did you find most impressive about them?

On a personal level, they’re decent human beings, which is always good when you’re doing business. With that foundation, it’s great to work together. They’re responsive, hands-on, and down to earth. They understand our restrictions and aren’t pushy in any way that isn’t beneficial to our business. I would highly recommend them.   

What evidence can you share that demonstrates the impact of the engagement?

They’ve done a stellar job of creating my branding and digital presence. I’ve been able to create awareness of my offering, and, as a result, I was booked as a keynote speaker at a FinTech conference. Anything I post on LinkedIn, that links to my website, gets 7,000–10,000 views. I’ve achieved all this without the site they worked on.

How did Together perform from a project management standpoint?

They have immediate responses. We use Slack for project-specific things like sharing files, and WhatsApp for general communication like site rollouts. They’re lean and incredibly responsive.

What did you find most impressive about them?

I’m someone who believes in values, and they have very strong ones. Their competencies are amazing, in terms of listening, empathizing, and connecting with me at a needs level. This wasn’t just a project for them; they really wanted me to succeed. Other organizations would’ve just done the work and given me the bill.

It’s never possible to scope out every single requirement. For example, I wanted to make sure that some of the pages on the site would be protected with a password, but I didn’t describe it well enough. They did it later, without adding any cost to it. A lot of people can do a good job, but, if they don’t listen, connect, and do it with heart, they might be the best designers and still fail.

Are there any areas they could improve?

There’s room for growth in terms of expanding their services. I would like to see them add things like Instagram management. We’ve talked about this, and I think they are considering it.

Do you have any advice for future clients of theirs?

Don’t be afraid to trust them, tell them your wildest dreams and biggest nightmares, and let them figure it out. They will be able to make it happen.