What was the scope of their involvement?
They do everything from iOS, Android, web payments, flows, and some backend work.
For example, we had to rework out payment flows last year because of some issues on the backend. ArcTouch led that project with our inhouse engineers to really rework the entry points in the mobile app and web payments. They redid the screens that display the value of our products and the screens that say what payment method to take. This was all to help drive subscriptions.
They also helped establish a new web service that allows us to take payments as well from customers who want to sign up online.
Out internal team did most of the scope, but ArcTouch provided a lot of feedback. They also help us with program management, which was a surprise. They’ve helped prioritize and manage our product development processes.
What is the team composition?
They have a salesperson, and then they have the VP of engineering. That’s who I meet with to make sure we’re staffing appropriately. On the ground we have two iOS developers and Android developers. For the frontend, we don’t have any inhouse engineers, so we rely entirely on ArcTouch. They work closely with our inhouse cloud and backend engineer.
How did you come to work with ArcTouch?
We scoped about eight different firms and narrowed it down because we wanted someone close to our time zone so our work hours would overlap. In order to be successful, we wanted to make sure our partners we well-integrated with our team and understood our culture and product.
We also focused on finding a partner that could provide high quality for low cost. There’s always a trade-off there.
Three firms went to the final RFP process. ArcTouch rose to the top of our list for having really good frontend and mobile engineers. They were the best.
How much have you invested with them?
We spend $1–$2 million per year.
What is the status of this engagement?
We started in June 2019 and our partnership is ongoing.