Mobile & Connected Experiences

We design and develop custom app experiences that help businesses connect with their customers through mobile phones, tablets, bots and smart things. ArcTouch has been building mobile apps since the dawn of the original App Store in 2008. We transform app ideas into experiences for a wide range of connected devices you hold in your hand, wear on your wrist, and use in your home and car.

 

We understand that every business is unique. Our wide range of services include app strategy, design, engineering and lifecycle management, and can be tailored to meet specific business needs -- from defining strategy, to user experience & visual design, to engineering & testing, and optimization & growth.

We like to exchange ideas with our community of customers and partners. Check out our most recent original content and let us know what you think:

eBooks: https://arctouch.com/articles/#ebooks

  • From Great Idea to Successful Mobile App
  • Making Good on the Promise of Enterprise Mobile Apps
  • Good Bot, Bad Bot: What brands and businesses need to know before they build conversational applications.
  • The Smart App: A comprehensive guide for using mobile analytics to make your app a success - right from the start.

Design templates: https://arctouch.com/articles/#templates

  • Mobile UX Template
  • Bot Design UX Template

Blog: https://arctouch.com/blog/

  • Kotlin vs. Java: First Impressions Using Kotlin for a Commercial Android Project
  • How to Build an Alexa Skill: Introducing Airport Security Line Wait Times
  • Build or buy? What kind of workplace app offers the best ROI?
  • 9 things developers and businesses need to know about Google Home
 
$25,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2008
Show all +
San Francisco, CA
headquaters
  • ArcTouch
    302 2nd Street
    San Francisco , CA 94105
    United States
    415.944.2000
other locations
  • ArcTouch
    200 5th Avenue
    New York, NY 10010
    United States
    917.338.7007

Portfolio

Key clients: 

NBC, Honeywell, Yahoo, CBS, Guess, Salesforce, Skyjet, Audi, and many more.

Honeywell Aerospace

Honeywell Aerospace Business Jet app empowers field sales reps with an interactive product catalog and CRM tool. Easily updated through a web-based CMS, the app showcases the entire product line, ensures access to the latest presentations, videos, and brochures, and doubles as a presentation tool at trade shows.

Hobart Spotlight

Hobart Spotlight empowers enterprise sales teams with a synchronized product catalog and a customer relationship management tool that doubles as tradeshow presentation kiosk. Updating automatically, the app showcases the full line of Hobart industrial kitchen appliances with high-quality photography and video.

Audi A6 Experience

The Audi A6 Experience for iPad offers a virtual, interactive, customizable tour of the A6, illustrating the model’s impressive feature set with deep data. It puts customers in the driver’s seat, demonstrates the A6’s superiority, and practically drops prospective buyers off at the showroom for a pre-scheduled test drive.

Travelocity iPad app

For Travelocity’s first tablet application ArcTouch implemented a forward-thinking user interface that took advantage of the larger screen size, with a “cards” metaphor that slid over and on top of prior items viewed. This allowed users to enjoy nice full screen images and rapidly jump between different hotels to make their purchase decision easier.

Reviews

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UI Mobile App Design for Cyber Security Platform

"They clearly had a depth of thinking around how people interact with apps on their phones."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Mar. 2017
Project summary: 

Based on provided branding and product objectives, ArcTouch designed a UI-focused app to convince customers of their digital security by showing them what their cyber security product was doing in real time.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Joe Levy
Chief Revenue Officer, Rubica, Inc.
 
Verified
The Review
Feedback summary: 

ArcTouch designed something that users love, and they did it with such specificity that the engineering team had no trouble implementing it. The team managed the project with the utmost professionalism; they guided the process gracefully to a timely conclusion. Their resources were very talented.

BACKGROUND

Introduce your business and what you do there.

Our business is Rubica, and we are a personal cyber security offering for individuals. My position is chief revenue officer, and I own all of marketing and sales. Relevant to the work with ArcTouch, project management is a piece of that.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ArcTouch?

We have a very robust backend service that keeps individuals and families safe. We didn’t have a nice frontend app or UI that would allow people to use it, interact with it, and know that they were safe. We were literally calling or emailing our customer, telling them everything was fine or that it wasn’t. We wanted to build that into a client experience, into an app.

SOLUTION

What was the scope of their involvement?

The main thing we contracted them to do was design that client app experience. They sat down with us, understood our goals, looked at our branding, guidelines, actual product objectives, and they learned about our audience. Then they came up with the whole layout and design. They did not build it for us, as we had our own team for that, but they guided us through what that would be. They essentially wrote the spec on what the app would look like. We currently have a very basic version of the iPhone app in the App Store, and we’re going to upgrade it to the version they designed for us shortly. We’ll be doing that ourselves.

How did you come to work with ArcTouch?

I found them through a referral from a friend in the Bay Area who knew of them. We talked to quite a few companies that weren’t located close enough to us. ArcTouch is in San Francisco, where we are, which allowed us to meet them in person. The overwhelming factor that helped us make the decision was that they had some really strong design people who really impressed us. Whitney [Gonzales, Graphic Designer] was our day-to-day person on the project, and she worked with Anthony [Hall, Vice President of Creative]. They presented a philosophy about user experience design that really impressed us. They clearly had a depth of thinking around how people interact with apps on their phones, the models that work, and what caused frustration. It was clearly an expertise area for them.

How much have you invested with ArcTouch?

We paid them about $50,000.

What is the status of this engagement?

We started working together in January of 2017, and their work was finished in March of this year.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have metrics in a classic way. It’s not like they generated $50,000 of value immediately. It was a design effort, and we didn’t have those skills in-house. We had no designers on staff, so to go find and hire that skill would have taken us months, and we would have one person full time, which wasn’t quite right for us. They were able to get us going very quickly with expert resources in a way that we had no capacity to execute on, so it made sense. They got our app platform development off the ground in a few months, which would have cost us much more than their price tag to do ourselves.

The app is very strong. We’ve taken it out to quite a few folks, and everyone always loves to pick apart something in an app. Fundamentally, our app got great feedback. I’d say the design had very strong feedback, which is what we really wanted. The design-to-engineering handoff is always a tricky issue. You want to make sure the designers aren’t designing something that’s hard to build or not spec’d out enough to build. ArcTouch put it into a bunch of tools for us. They set it up so that every single button, the number of pixels, the color hue, and all the details were clearly laid out in a very easy-to-follow manner. Our engineers could just come in and build with minimal questions.

How did ArcTouch perform from a project management standpoint?

They’re very solid. We kept having choices to make around which direction the design would take, and they offered suggestions to keep things simple and get us back on track. They had to do that two or three times, and I greatly appreciated it every time. Sometimes, when you’re too close to things, it’s hard to back up and see the big picture.

We mostly communicated by email, and that worked fine. I don’t remember any project management platform.

They were rock-solid with meeting deadlines and sticking to the budget. I had no problems with that whatsoever. They were completely professional. They advised us when we were making a decision that would push a deadline, and they were always on budget. From my perspective, having done a few of these before, they certainly weren’t the cheapest. If I were to apply a car brand comparison, they’re probably like a BMW 5 Series. They’re certainly higher-end, but they also delivered on that value promise. They were timely, professional, and thought-provoking and they delivered a high-quality product.

What did you find most impressive about ArcTouch?

The two folks we interacted with most, Anthony and Whitney, were just really strong resources. If we had gone down the path of trying to hire people, I would have hoped to hire someone like them. They are professional, smart, good communicators, and also very good at actual user experience design.

Are there any areas ArcTouch could improve?

The client always wants things cheaper, faster, and easier, but we were trying to do something hard and I think they helped us get there. I don’t have any substantive, real improvements. If I gave you something, it would just be me nit-picking some obtuse detail that’s just not fair. It’s trivial stuff in the concept of the big picture.

They have the typical model, with a business development team. If there was a project scope extension, someone else would come in and manage that so the people doing the work aren’t involved with the budget stuff. It’s always a small annoyance as a client, but all outsourced vendors have to follow that model. You don’t want the designer involved with the billing stuff. It’s really just the general thing you get when you use a vendor like them, not a comment on them specifically.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I can’t think of a single time I didn’t have a meeting on the calendar a few days out that gave me a clear indication of where we were on the project. It felt like we were always on top of that.
  • 4.0 Cost
    Value / within estimates
    You’re certainly paying a lot; they’re not the low-cost provider. They were a premium experience.
  • 5.0 Quality
    Service & deliverables
    They got us through a complicated process. They designed exactly what we asked for in a way that our engineers had few questions on.
  • 5.0 NPS
    Willing to refer
    I already have recommended them.

App Development for International Relations Nonprofit

"Even though we didn't have a huge budget ... ArcTouch still treated us like we were an important client the entire time."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

ArcTouch provided an affordable, easy-to-use application platform for the client, a nonprofit organization with a very tight budget.

The Reviewer
 
200-500 employees
 
United States
Natasha Beale
Information Communication Technology Development Specialist at Equal Access
 
Verified
The Review
Feedback summary: 

The app is very easy to train the field staff to use and requires little maintenance. ArcTouch was extremely flexible in their pricing and has provided ongoing support. Their platform is recommended for simple application projects.

BACKGROUND

Please describe your organization.

I work for a nonprofit organization call Equal Access that works in the space of international development. We do aid projects in West Africa and Asia. We are a behavior change communications organization, which means that we produce radio and television programming with some sort of message that's supposed to reach a vulnerable population or marginalized population in rural areas with important crucial information regarding education, agriculture, violent extremism, or peace building engagements.

What is your position?

My title is information communication technology for development specialist, which is abbreviated as ICT4D. That's a branch of development that looks at how to use technology specifically in the development space

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

Equal Access administers a TV channel in Northern Nigeria. A couple of years ago, we won a grant from the Department of State's Bureau for Counterterrorism to set up a channel that would basically blast media that had a much more positive message. It would basically be a counter-narrative to the violent extremism narrative that pervades in that part of northern Nigeria. Nigeria is much more technically advanced than many of our other countries that we work in. We wanted a way in which we could get people our content easily at any time, particularly among the diasporas of Northern Nigerians who live all around the world.

We already upload all of our content to YouTube. Our YouTube content is mostly consumed by our viewers in Saudi Arabia, Libya, the United Arab Emirates, the United Kingdom – even the United States. We thought the easiest way for people to see something is to have an app like Netflix or Hulu that would be able to stream our content at any time. We convinced our donor that this was something worth investing in, even though creating apps in our world is not very common. Usually, the populations that aid organizations are trying to target don't have access to smartphones and, if they do have a smartphone, they don't necessarily have access to a data connection. Usually an app is not the best way of getting people information but, in this case, it made sense.

We went to ArcTouch and asked if they could help us build an app. They were phenomenal, absolutely phenomenal. They helped us understand the space. They helped us understand the difference between a web app and a native app. They had a platform that fit our use case well. They were happy to help us think through what we needed and how we wanted to design it. It was a positive experience when we first came to them.

SOLUTION

Please describe the scope of their involvement in detail.

We first spoke to ArcTouch in June 2014 and had just begun feeling it out with our donor. We had to introduce ArcTouch to a very different procurement process than the private sector is used to. In the aid world, we have a very lengthy procurement process that the U.S. government requires whenever you're using U.S. government funds for a project. There's a long bureaucratic process.

Even though we knew that ArcTouch was our favorite, it took about a year for us to sign a contract with them. For the entire time, they were very patient. Sam [Leung], who is their business development [director], was happy to supply us more information whenever the donor asked for anything. It was a positive process in that way. The stages were drawn out, but once we were finally able to sign a contract, putting the app together was quite quick. We needed an app that would allow people to view AREWA24, which is our channel's name, and engage with our social media channels. We also wanted the app to support our IVR [interactive voice response] and text messaging line. ArcTouch helped us with the design process, functionality, and navigation.

They also spent some time figuring out how to transfer our YouTube playlists directly to the app so we never have to update the app ourselves manually. They made it very low maintenance on the back-end, which is great because our field staff is not very technically savvy. Training people in Northern Nigeria to be able to manage an app is actually quite difficult. They were able to take that whole issue out from us. They completely maintain and host a platform called AppGlu, which we're using to support the AREWA24 app. They have a super-easy platform through which our local team can log in and create a simple push notification to anybody who has the app. It's almost simpler than sending an email. It's great and easy to teach.

How did you come to work with ArcTouch?

Part of my job was to research app developers who've worked in the media delivery space, so I looked at who had done all the big network apps. We spoke to a bunch of them, and they were all much more than our price range. We spoke to quite a few companies, but the bottom line was that we simply couldn't afford anybody else. What ArcTouch was offering was to use their existing platform rather than creating a custom app. The platform does everything that we wanted it to do, and it would just be a subscription fee rather than a huge custom application contract that would require hundreds of thousands of dollars.

Could you provide a sense of the size of this initiative in financial terms?

It was between $40,000 and $50,000 in the end.

What is the status of this engagement?

The engagement started in earnest in January or February of 2016 when we started designing it. The other thing that made this whole process a lot slower was that my colleagues and I have a pretty insane travel schedule. It was longer than it probably would have been otherwise, but the app was released on April 1, 2016.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

What's been interesting is that the vast majority of downloads have been in Nigeria itself. We assumed that the most downloads would be where the Nigerian diasporas have more access to smartphones. The downloads haven't been as high as we wanted to, but that's mostly on us rather than on ArcTouch. I think we have around 50,000 downloads so far. We've done a mediocre job of promoting the application, and that's mostly because our local staff in Nigeria is not as familiar with this kind of media campaign. It was certainly a lot more successful than we imagined in the first month. We had about 30,000 downloads, which is pretty cool.

How did ArcTouch perform from a project management standpoint?

It was pretty organized. Our product manager, Carolyn [Gudmundson], was phenomenal. She responded to every single little question we ever had and every single problem that we experienced. She was very well connected with the developers and the tech team on what needed to be done. Whenever anything was going to take a little bit longer than planned, they always let us know. Whenever we needed anything, they were extremely responsive, and they were very helpful when we were doing the testing of the betas. It was a great process overall.

What distinguishes ArcTouch from other providers?

There are two things I would underscore. The platform that they have allows you to create a native app a lot faster than a customized project. I think that's hugely powerful for people that don't have the budget, but still want an app that does some simple stuff. The second is how understanding they were of our budget and our limitations, much more so than any other group that we spoke with. They gave us a nonprofit discount on our subscription fee. They accommodated us as best they could, and we appreciated that a lot.

The overarching thing that I have to say about ArcTouch is that when the NGO [nongovernmental organization] sector interacts with the private sector, it's often a very negative interaction. We don't have a lot of money, and usually people will give us less importance. That was totally not the case at ArcTouch. Even though we didn't have a huge budget for some big custom app, ArcTouch still treated us like we were an important client the entire time. I appreciated that throughout the process.

Is there anything ArcTouch could have improved or done differently?

Once we had a product manager, it was very easy to communicate with them. We were communicating with a business development guy, but he quit and then it was unclear to us who our contact person was for a little bit. If that was a little more organized, that would have been more helpful. That's it, just making sure that we understand who the point of contact is for different things.

5.0
Overall Score It was very pleasant and couldn't have gone better.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I would say they're on top of it.
  • 5.0 Cost
    Value / within estimates
    They're extremely reasonable.
  • 4.5 Quality
    Service & deliverables
    Their service was fantastic and reliable.
  • 5.0 NPS
    Willing to refer
    I would recommend them to anybody who's seeking to have a simple application.

App Development for Pilates Startup

"[W]e knew we had a million dollar idea, and they’re turning it into a million dollar business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

ArcTouch provided comprehensive app development services, from projections and strategy to end design and engineering, with the goal of balancing visual appeal with technical compliance.

The Reviewer
 
1-10 Employees
 
San Francisco, CA
Joseph Quinn
CEO, Pilates Metrics
 
Verified
The Review
Feedback summary: 

ArcTouch provided the client with a dedicated team who immersed themselves in the project. They held weekly meetings to keep the client informed and met every deadline. ArcTech was the client's first choice for a subsequent project.

BACKGROUND

Please describe your organization.

I work for Pilates Metrics, a mobile solution for the Pilates industry that allows schools, studios, instructors, or clients to track, chart, and share their development within the studio.

What is your position?

I am the founder and Chief Executive Officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

We had the idea but we needed the expertise to get it to market in the most professional manner possible. They were our number one choice.

SOLUTION

Please describe the scope of their involvement in greater detail.

We went to ArcTouch for their complete suite of services, from projections, to strategy, to end design, engineering, and back end. They were an incredible resource.

How did you come to work with ArcTouch?

We chose them because of their diverse portfolio. They’ve done work for clinical businesses, but then they’ve also done very aesthetically pleasing fun apps as well. Because they have such a diverse portfolio, we knew we could get something that was both visually stunning while also being technically compliant and elite.

Could you provide a sense of the size of this initiative in financial terms?

Our initial project was $224,000. We’ve come back to them with an additional $194,000 project. We were trying to mitigate the risk and saw an opportunity, so we did not launch. Later, we came back to them.

What is the status of this engagement?

We are launching this summer. We’re in contract with multiple schools and are signing them up for the app.

RESULTS & FEEDBACK

What distinguishes ArcTouch from other providers?

Pilates requires very elaborate equipment, and we actually built a Pilates studio inside ArcTouch. They were absolutely immersed in the project. They wanted to experience it so they could provide the best service. I don’t know how many firms would allow that. We also have weekly meetings telling us exactly where we are in our scope.

Is there anything ArcTouch could have improved or done differently?

In the beginning, there was a lot of rotating in the team members because they’re such a large and growing firm, but they’ve since corrected. But that was a problem that we had. Sometimes information that we’d already discussed would get lost in the cracks. That was a problem that we voiced and they were aware of. They put a solid team together for us that stayed with us. We hit them at a growth spurt, so we felt the communication wasn’t always good internally, but they rectified the situation and made it an asset.

5.0
Overall Score We feel like they are part of our team.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They hit every deadline. They were open, and if we wanted to add or change something, they were very transparent on how much time it was going to add. They were completely and totally organized and very much on time.
  • 5.0 Cost
    Value / within estimates
    They’re not cheap but they’re worth every penny.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Especially to someone who has an idea. We haven’t launched yet but we knew we had a million dollar idea, and they’re turning it into a million dollar business.

Custom App Development for Global Retailer

"We have a lot of new features that we were able to create thanks to ArcTouch."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

ArcTouch designed an app for both the Android and iOS platforms that was unique, incorporating new features that the client wanted, and could easily connect with the client’s ecommerce system. 

The Reviewer
 
1001-5000 Employees
 
Los Angeles Metro Area
Senior Director, Global Retailer
 
Verified
The Review
Feedback summary: 

ArcTouch worked well with the capabilities that the client already had internally and provided the distinct user experience that the client was looking for. The app has been well received and has increased both revenue and customer engagement for the client.

BACKGROUND

Please describe your organization.

We are a large brand mostly known for our apparel products. We are a worldwide international retailer/wholesaler of apparel and accessory items. We have roughly 1800 stores around the world.

What is your position?

I head the analytics, business intelligence [BI], and the mobile areas within the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

Prior to ArcTouch, we were using a platform where the frontend of the app itself was more of a template. There wasn't a lot of flexibility for incorporating features that we wanted. Basically, we were at the mercy of the app platform vendor to determine what features would be available on our app. From a back-end standpoint, the app platform is a separate system so there was always an issue synching user accounts from that system to ours. It wasn't really the most ideal scenario for us, and we decided to leverage ArcTouch to build the app and to set-up APIs [Application Program Interfaces] to connect to our e-commerce system directly instead of having another system.

SOLUTION

Please describe the scope of their involvement in greater detail.

Our involvement with ArcTouch is really to relaunch a new version of our flagship application. An application that's used and downloaded by our customers. These are the same customers that may be buying our products online on our e-commerce site, through the mobile app, and also walking through our brick and mortar stores.

Is the app available across platforms?

Yes, the app was developed using Xamarin and is available on Android and iOS.

How did you come to work with ArcTouch?

We looked at about five or six different app providers and then one platform. We mentioned the platform early, because as much as they promise individuality and being able to differentiate our app versus the others, the apps they gave us as references looked exactly the same, just with different colors and minor adjustments to the layout. We didn't want to be part of that again.

We did look at five other app providers and they had different cost structures. We wanted to focus on an app vendor that was using Xamarin and that had plenty of experience using it as well. We also needed to be able to roll the app out worldwide and leverage different platforms around the world, with all attempts to staying within budget. We thought that Xamarin would be a good fit. So instead of creating two apps and using native development such as Java and Objective C or Swift, we went for Xamarin so we could offset some of the cost. Also if there is some development work that needs to be done internally in the future, then we already have programmers that are familiar with the Xamarin language.

That was one of the main prerequisites that we had. We felt more comfortable with ArcTouch. There were a few considerations. It had to be reasonably local. We didn't want a vendor that was in New York. They had to have a local office within an hour, hour and a half by plane, and also the same time zone for doing quick cycles and quick iterations with us.

The other requirement was they would have to have an app in their current portfolio that they'd done or worked on that could show us that they had the creative integrity that we were looking for to work with as a partner. Those were two of our main requirements. It also had to come reasonably within our budget.

Could you provide a sense of the size of this initiative in financial terms?

I'm not at liberty to discuss monetary figures, but it was a very substantial project.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

It has been well received. There's a couple of things that are not as qualitative but one is getting the business and the other departments behind the mobile application and the mobile program. We couldn't get the business behind the previous app because we were unable to have the flexibility with the frontend.

With the relaunch and getting all the other teams involved as part of it, it's an app that everyone can rally around. We have seen significant increases in revenue attributed directly to the app, in addition to an increase in engagement from customers that are using the app. We have a lot of new features that we were able to create thanks to ArcTouch. I run the analytics and the BI aspects, so we're able to create a lot of the information and the feedback that we need to create a personalized experience.

ArcTouch was a really good partner in terms of understanding the capabilities that we had internally, and were able to basically create the frontend and also the User Interface/User Experience [UI/UX] that was appropriate to create the kind of interaction we wanted our users to have.

I think it's a good partnership. They're able to give us good suggestions. They're also able to understand what information we can provide and also guide us along certain paths.

Is there anything ArcTouch could have improved or done differently?

I'll give them credit; they did knock out the app in a pretty quick time frame.

At times, it did seem like they were very busy, and you could never get enough developers, but that is not any different than any other vendor I've worked with in this area. It seems like there's always a shortage of the amount of resources that you can put on a project at any given time. Sometimes it's just because it's not at that stage or maybe there aren't as many resources available. I think it's more of a scale issue than anything else, and I think they're seeing some of the bottlenecks it can create.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    If they were a competitor, I'd say zero! I wouldn't want to share them with a competitor.

App Development for Online Media Company

"They were very professional and well organized."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
Project summary: 

ArcTouch developed an app for both the Android and iOS platforms, to more effectively reach the client’s pre-existing mobile audience.

The Reviewer
 
51-200 Employees
 
New York Metro Area
David Wood
CTO, Jun Group
 
Verified
The Review
Feedback summary: 

ArcTouch’s skilled developers provided an excellent degree of customer service and support. The client felt that ArcTouch was at a superior level in terms of organization-to-organization support and that their reputation for quality work was well deserved.

BACKGROUND

Please describe your organization.

Jun Group gets millions of people to watch videos and visit websites. We do it for some of the world's largest, most prestigious brand advertisers and publishers.

What is your position?

I'm the CTO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

Our audiences are everywhere, both web and mobile. We brought on ArcTouch to help us reach our mobile audience.

SOLUTION

Please describe the scope of their involvement in detail.

ArcTouch provided mobile app development for us on both the Apple and Google platforms – iOS and Android.

How did you come to work with ArcTouch?

We looked at the industry extensively. We studied a number of competing firms with differing models, and we selected ArcTouch because of their reputation in the space and their willingness to open up and let us evaluate the resources we'd be working with extensively, to the point where we could be satisfied that we were going to be successful with the engagement.

We stayed with ArcTouch because of their excellent degree of customer service and support that we received from them throughout the engagements that we've had with them.

Could you provide a sense of the size of this initiative in financial terms?

The work ArcTouch has provided for us in total is in the six-figure range.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

ArcTouch was able to supply us with skilled application developers for both the Apple and Android platforms quickly. That made a significant difference for our time to market regarding features on both software development kits that we wanted to offer.

What distinguishes ArcTouch from other providers?

ArcTouch is just at a superior level in terms of how they supported us in an organization-to-organization manner. They were very professional and well organized.

Is there anything ArcTouch could have improved or done differently?

In my opinion – nothing.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

App Development for Sports Franchise

"[ArcTouch] viewed working with us as a true partnership."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

ArcTouch built an app to meet the high expectations of the client’s customer base. The client was new to app development and needed guidance to produce an app that was both user-friendly and secure.

The Reviewer
 
11-50 Employees
 
San Francisco Bay Area
Business Intelligence Analyst, Sports Franchise
 
Verified
The Review
Feedback summary: 

ArcTouch was mindful of the client’s budget without sacrificing quality or enthusiasm for the project. Both the client and their vendors are impressed with ArcTouch’s work, and there has not been a single report of the app crashing.

BACKGROUND

Please describe your organization.

We are a professional sports franchise and we also focus on live events.

What is your position?

I’m a Business Intelligence Analyst. In terms of the app, I helped to manage the project and maintain the app. I also worked with our marketing department to keep branding and information consistent across all platforms.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

We went into the project knowing we had a limited budget but a customer base with high expectations. We wanted an app that would be user-friendly and helpful, while remaining stable and secure.

SOLUTION

Please describe the scope of their involvement in greater detail.

This was also our first time developing an app and we were new to the process and needed someone to help guide us. ArcTouch delivered on that and developed an app that had great success for us.

How did you come to work with ArcTouch?

One of our executives met with ArcTouch executives, and upon that meeting we came away very impressed with ArcTouch. ArcTouch was very flexible in meeting our budget needs, whilst being excited about the scope of the work. It also seemed that they viewed working with us as a true partnership.

Could you provide a sense of the size of this initiative in financial terms?

This project landed in the $50,000 to $200,000 range.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

According to our analysts, we have never had a report of the app crashing, so we're very happy with that.

How did ArcTouch perform from a project management standpoint?

ArcTouch received our input and tested everything ahead of time across multiple versions of the app. They also took feedback really well. I never found myself uncomfortable explaining why we would like something changed.

What are the standout points of working with ArcTouch?

ArcTouch worked superbly with our third party vendors to enhance the user experience. They came up with solutions that were beneficial, not only to our app but to the vendor themselves. ArcTouch was great.

Is there anything ArcTouch could have improved or done differently?

No, I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I always felt like they were aware of our schedule and they worked to make plenty of time for us. It never felt rushed.
  • 5.0 Cost
    Value / within estimates
    They were very flexible.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We already have.

App Development for Private Jet Charter Company

"ArcTouch was the one that made the effort to learn about our business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. - Aug. 2015
Project summary: 

ArcTouch built an app to meet increasing mobile demand from the client’s customer base. The app was the first in the client’s industry to integrate Apple Pay.

The Reviewer
 
11-50 Employees
 
Cleveland, OH
Jonathan Levey
Digital Marketing Manager, SkyJet
 
Verified
The Review
Feedback summary: 

ArcTouch delivered on the client’s desire for an app that provided a unique experience from their website by introducing instant pricing to the user experience. The app has been a great success with the client’s customers and an innovation in their industry.

BACKGROUND

Please describe your organization.

Skyjet is an on-demand private jet charter company. It’s one of the largest brokers in the United States. We’ve been around since 1997. 

What is your position?

I’m the brand manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

Earlier this year, we identified through analytics that our mobile traffic was increasing and that there were a lot of quote requests coming from mobile. As a reaction to what other companies have done to disrupt the industry, we decided we needed an app. We didn’t have the wherewithal in house to create an app so we had to work with a developer.

SOLUTION

How did you come to work with ArcTouch?

In February, we kicked off the whole process of finding a partner by putting out an RFP and eventually settling on working with ArcTouch. We identified them as a great partner to develop the Skyjet app because of their expertise in developing and experience with developing travel related apps. Their resume put them ahead of some of the other partners that we were considering. By the time we decided to work with ArcTouch to build our app we already felt the pressure from what the other disrupters did.

Could you provide a sense of the size of this initiative in financial terms?

ArcTouch doesn’t just take on any client. They charge to do the scoping of work. That’s what I liked about them. That scoping includes a two day workshop and then a follow up in four weeks with a formal scope of work and project outline with deliverables and timelines. I talked to other companies who I gave a detailed RFP to and they would just send me a proposal and throw numbers out. ArcTouch was the one that made the effort to learn about our business, although we paid them for that. At the end of the day we could’ve rejected the proposal, but the scoping workshop was very productive and I feel that’s what we got the most production out of. The work they did was excellent.

What is the status of this engagement?

We had our first meeting with ArcTouch in March of 2015. The app was developed in a 90 day timeline. We had a tight timeline because we wanted the app to be released before the peak travel season of the fourth quarter, to get people who were still doing some travel in the summer. It was finished by July 31st. We submitted our app to the app store and it launched August 7th.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We’ve seen a significant amount of qualified quote requests come in since the app has launched. We have a tool in the app called the Market Price Range [MPR]. It has a price curve and it’s very intuitive. It’s a free tool once you’ve downloaded the app. You can calculate and get instant estimates on your travel to get a better idea about how much a trip could cost. In the past, when we only had our website and phone for quote requests, we didn’t have instant pricing. We wanted to do something different with our app that was different from our website. Our app also has Apple Pay. Skyjet is the first private jet app that uses Apple Pay and we’re still the only one that has it. You can book a private jet with the touch of a finger and pay for it securely. Currently, we have over 6000 users of the app since launch. I can tell you that we’re pleased with the performance.

What distinguishes ArcTouch from other providers?

ArcTouch is easy to work with because they are experts in their field. They’re also willing to go the extra mile. If they don’t know how to do something, they’ll take it upon themselves to learn how to do it. For example, they had never integrated Apple Pay into an app before. They sent at least one of their developers to the worldwide developer’s conference that Apple holds to learn more about integrating Apple Pay. 

Is there anything ArcTouch could have improved or done differently?

I don’t really have any negative feedback. ArcTouch is a great agency. They did such an excellent job on Skyjet and they really are great partners. They’re responsive and they take responsibility for everything they do. Their communication lines are always open, even late at night or early in the morning. They were able to deliver within our project timeline, which I consider was the most important thing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met every deadline and they held us to ours. They said that in order for us to launch the app by the time we wanted to, we would also have to meet certain deadlines as far as providing feedback and reviews.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
     

Aerospace Product Manufacturer Enterprise Application

"ArcTouch has excellent design skills, were always on time, never missed a deadline and were very credible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

ArcTouch was engaged to develop an app for business and aviation groups, with the goal of allowing salespeople to update information while in the field. An iPad app was created.

 

The Reviewer
 
10,001 + Employees
 
Phoenix Metro Area
Project Manager, Aerospace Manufacturer
 
Verified
The Review
Feedback summary: 

The app was awarded "Best of Show" at Salesforce’s Dreamforce in September 2012. ArcTouch created an excellent product in 90 days, while responding to the client’s feedback and providing further input on CMS and other possible improvements for the client.

BACKGROUND

Please describe your organization.

At the time, I was with a multibillion dollar business group within a very large and well-known corporation. Our clients ranged from Boeing and NASA to smaller aircraft manufacturers, militaries and so forth.

What are your role and responsibilities?

I was the project manager.

OPPORTUNITY / CHALLENGE

What was your goal for working with ArcTouch?

We engaged ArcTouch because we were interested in developing a mobile application for our business and general aviation groups. This was in response to our sales people, who came to us and wanted to be able to update their sales information while in the field. 

SOLUTION

Please describe the scope of their work.

ArcTouch helped us develop an app for the iPad, which was designed to help our sales staff by showing projected savings and sales charts. There was an Internet component to the project as well.

What was your process for selecting ArcTouch with which to work?

We used a typical RFP [request for proposal] process. We looked at different developers, showing them a sketch of what we wanted. ArcTouch really understood our goals and what we were trying to accomplish.

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

[It was] $50,000 to $200,000

When was the work completed?

ArcTouch was working on the project during July, August, and September of 2012, when it finished the app. Because of the success of this project, ArcTouch did more app projects for us after this first project was complete.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

The app won "Best of Show" at Salesforce’s Dreamforce 2012 in September of that year. We implemented the app in October of 2012, and the last report I ran from Salesforce was in February of 2013. By that time, our ROI [return on investment] was off the charts.

Are you satisfied with their performance?

Yes. We were very satisfied. We went from an idea to an actual app in just 90 days. We were able to provide input throughout the project, and ArcTouch was very fast and flexible in responding to our suggestions. ArcTouch has excellent design skills, were always on time, never missed a deadline and were very credible. We could see the app taking shape early on and liked what we saw. We had a great partnership with them.

Is there anything unique or special about ArcTouch that really makes them stand out compared to other online marketing companies?

They helped us think ahead, showed us how to do our own updates of the content management system and suggested ideas and products that they thought would help us. They were always willing to implement needed changes and would go above the cost projections to keep the project within budget.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

We probably should have thought of more ways that we could integrate Salesforce, perhaps providing more social logins. We made the app publicly available, but it was difficult to use if you weren’t part of our sales staff.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer