Mobile Apps & Connected Experiences

ArcTouch is an award-winning mobile app development and design company. We build the software that powers the IoT, including custom iOS, Android, and Xamarin apps, as well as AI bots for conversational platforms like Amazon Alexa and Facebook Messenger. Our clients range from the Fortune 500 to innovative startups, including 3M, Audi, CBS, Guess, NBC, Tile and many more.

 

We understand that every business is unique. Our wide range of services include app strategy, design, engineering and lifecycle management, and can be tailored to meet specific business needs -- from defining strategy, to user experience & visual design, to engineering & testing, and optimization & growth.

Check out our most recent eBooks and other insights.

eBooks:

  • From Great Idea to Successful Mobile App
  • Making Good on the Promise of Enterprise Mobile Apps
  • Good Bot, Bad Bot: What Businesses Need To Know About Conversational Apps
  • The Smart App: A Comprehensive Guide for Using Mobile Analytics

Design templates: https://arctouch.com/articles/

Blog: https://arctouch.com/blog

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2008
Show all +
San Francisco, CA
headquarters
  • ArcTouch
    302 2nd Street
    San Francisco , CA 94105
    United States
    415.944.2000
other locations
  • ArcTouch
    200 5th Avenue
    New York, NY 10010
    United States
    917.338.7007

Portfolio

Key clients: 

NBC, Honeywell, Yahoo, CBS, Guess, Salesforce, Skyjet, Audi, and many more.

Honeywell Aerospace

Honeywell Aerospace Business Jet app empowers field sales reps with an interactive product catalog and CRM tool. Easily updated through a web-based CMS, the app showcases the entire product line, ensures access to the latest presentations, videos, and brochures, and doubles as a presentation tool at trade shows.

Hobart Spotlight

Hobart Spotlight empowers enterprise sales teams with a synchronized product catalog and a customer relationship management tool that doubles as tradeshow presentation kiosk. Updating automatically, the app showcases the full line of Hobart industrial kitchen appliances with high-quality photography and video.

Audi A6 Experience

The Audi A6 Experience for iPad offers a virtual, interactive, customizable tour of the A6, illustrating the model’s impressive feature set with deep data. It puts customers in the driver’s seat, demonstrates the A6’s superiority, and practically drops prospective buyers off at the showroom for a pre-scheduled test drive.

Travelocity iPad app

For Travelocity’s first tablet application ArcTouch implemented a forward-thinking user interface that took advantage of the larger screen size, with a “cards” metaphor that slid over and on top of prior items viewed. This allowed users to enjoy nice full screen images and rapidly jump between different hotels to make their purchase decision easier.

Reviews

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Mobile App Dev for Supply Chain Industry Staffing Agency

“They’ve been a mobile app company since 2007—that’s all they do, and that focus is the differentiator that won us.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2016 - Ongoing
Project summary: 

ArcTouch just released the first version of an enterprise-level staffing and communication app used by temporary employees. They continue to develop custom features to enhance its functionality.

The Reviewer
 
501-1,000 Employees
 
Atlanta, Georgia
Chris Loope
Chief Digital Officer, EmployBridge
 
Verified
The Review
Feedback summary: 

The MVP has received positive feedback from recruiters and staff alike since the app has streamlined the staffing process. ArcTouch’s expertise, thoroughness, and organization stand out. They continue to deliver timely results that exceed expectations, which has led to a long-term engagement.

BACKGROUND

Introduce your business and what you do there.

I am the chief digital officer of EmployBridge, a temporary services company that employs approximately 87,000 associates across the United States. Potentially, we can dispatch about 150,000–80,000 workers for supply chain industries such as transportation, logistics, and manufacturing. In distribution warehouse environments, we’ll usually fill 20–30 slots for a particular assignment. I lead our innovation, research, and development in order to deliver business services to our customers more efficiently.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ArcTouch?

At that time, we wanted to build a better communication tool between ourselves and our associates because we were struggling with traditional methods such as phone calls or text messages. We also wanted to automate the process of offering a position, having that position accepted, and making sure that the assignment is carried out. The other apps and solutions that we saw were not suitable for our target demographic, and we wanted an app that our associates would enjoy using. Our goal is to offer more jobs faster with higher acceptance and retention rates through a mobile app compared with traditional methods.

Initially, we went through a long process of working with either a mobile app development company or several service companies that provide apps for the staffing industry. Ultimately, we decided to build the app ourselves as it would give us a distinct advantage in ownership over the features. From a user experience standpoint, we would be able to build something unique based on what our associates wanted. Since it would be better integrated with our existing technologies, we could offer features that our competitors couldn’t.

SOLUTION

What was the scope of their involvement?

We first asked them to do a proof of concept study. Initially, they conducted interviews and focus groups to verify if a mobile app would suit our associates. Based on the focus groups, they led us through standard methodologies on feature prioritization. We agreed upon a feature set for the minimum viable product—what they liked to call a “minimum lovable project.” After that study was complete, ArcTouch did the engineering, design, development, and production of the mobile apps for Google and iOS. After their user interface designers did the prototype apps, we went back into the field and did additional user testing.

ArcTouch used a two-week Agile sprint cycle during the engineering phase. Every two weeks, we would produce new updates to our beta app until it was released to the app stores in a pilot fashion. We continued our development sprints after that for approximately six to eight weeks, using analytics and additional focus groups to make tweaks.

Version 1 involved apps for three of our brands: ProLogistix, ResourceMFG, and SelectStaffing. Using the app, associates can browse open opportunities, apply for jobs, or contact us for more information. They can also update availability preferences such as the days of the week or hours. The app is integrated into our CRM [customer relationship management] system. If someone is eligible, the app would push a notification with a job offer. We could also get information about reasons for declining so that we can make better matches in the future. If a candidate accepts an offer, the app creates the assignment on our CRM. The associate would be tagged as being on assignment, which gives them access to more information about the job. The app also includes resources such as maps for directions as well as a calendar.

What is the team dynamic?

In the beginning, we had a project manager, a UI designer, and a product strategist. The UI designer handed off to a tech lead, who then managed a team of three engineers. We’re still working with the project manager.

How did you come to work with ArcTouch?

In 2015, we did an extensive review of our available options and reviewed three mobile app development companies. ArcTouch was one of the best mobile app development companies on the West Coast based on referrals, and we did a lot of work checking the other apps they had built. It’s easy to reverse engineer a mobile app development company by looking at their portfolio. Not only did we go on to the stores and actually look at the products that they had developed, but we contacted those companies and had conversations with them. It was a very thorough vetting process.

How much have you invested with them?

We spent around $980,000 for version 1.

What is the status of this engagement?

We started the discovery phase at the end of 2016, which took three months, and the second scope of work began in January 2017. We’ve just released version 1 of the apps. I have just extended our engagement as we roll out the apps across our organization. For the third scope of work, we’re having steady sprint cycling in order to support additional features beyond the MVP. I consider this the beginning of a pretty long-term relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are tracking metrics on mobile adoption across our associates. Aside from just adopting the app, we’re also tracking statistics on jobs offered, jobs accepted out of the possible jobs, and the results of the assignments that were created via the app. The ability to offer jobs and have them accepted has been proven in the pilot, and we look forward to seeing how they compete with non-mobile app assignments going forward. We just haven’t had enough time to execute those assignments to see enough results.

I think the mobile app adoption has exceeded expectations. For example, the ratings and focus groups show that everyone uniformly loves it. Our associates’ favorite feature is the ability to see prior activities and pay notifications. Meanwhile, our internal recruiters’ top feature is the ability to offer a job to multiple candidates simultaneously, which saves a tremendous amount of time.

It’s going to be a game changer internally, and we are seeing positive productivity metrics just because we can now communicate to multiple people at once. They respond immediately through the app, and those responses give us the information to move on to the next step. We can quickly create those assignments and dispatch them, or log the reason they declined the assignment and move on.

How did ArcTouch perform from a project management standpoint?

Their performance is great. I adopted the Agile method about five years ago, and we typically used a five-week Agile sprint cycle for our CRMs and front office software. With ArcTouch’s involvement, there’s a much tighter cycle than what we were used to. Because of the two-week mobile app sprint cycle, their project management had to be very strict and diligent. They did a good job at trimming the backlog, making sure that we were prepared for any changes, and staying on schedule.

The best thing you can say about the project management of ArcTouch is that we did not miss a single date throughout the whole project. Of the features set list for version 1, only one feature was put on the backlog for future sprints. It was very impressive to get a product that almost exactly matches the one that we envisioned.

I don’t want to say there were no issues, but they handled those issues well. Life happens, and they were able to adjust accordingly. We appreciated the honesty and transparency that they bring to their project management style.

We used Atlassian Confluence quite a bit as well as Smartsheets. Since we’re a Microsoft Office 365 shop, we use Skype and the OneDrive a lot.

What did you find most impressive about them?

I’m impressed with the history of ArcTouch. They’ve been a mobile app company since 2007—that’s all they do, and that focus is the differentiator that won us.

Are there any areas they could improve?

The only negative is they tend to be a bit rigid on their requirements definitions. It really protects them, and I can see why they do it. However, it does take a little more time and effort to document all of the requirements and the user stories up front. It’s both good and bad since you end up exactly with what you want. There’s not a lot of things coming out of QA [quality assurance]. However, I wouldn’t want them to do that differently.

Do you have any advice for potential clients?

It’s best to prepare and communicate expectations before you get started. There are costs on both sides to go through that much preparation, but it pays for itself in the end. From our experience, you don’t have as much to rework and you end up with a good quality product.

They’re not going to be your budget partner, so if you’re not serious about building a world-class app with enterprise-level quality, then ArcTouch might not be for you. But if you are willing to invest in that, then I would definitely recommend them. If you’re just dabbling, you’re probably not going to have a good engagement because of the level of quality that they demand.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Content Discovery Startup

“We were amazed by the effort that went into every screen… We were looking for a designer, and found a partner.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2017 - Ongoing
Project summary: 

ArcTouch produced artwork and design elements for an online content discovery platform and accompanying iOS app. Their market-conscious suggestions shaped the final product.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Senior Project Manager, Discovery Engine Platform
 
Verified
The Review
Feedback summary: 

ArcTouch provide a high level of service, accommodate changes, and stay well ahead of schedule. Open communication allows for transparency, and deliverables are near-perfect.

BACKGROUND

Introduce your business and what you do there.

We are a Silicon Valley startup focused on online content discovery. I am the Senior Product Manager, but wear several hats.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ArcTouch?

We had no internal design experience, and were searching for a design firm. We had a cool technology, but we needed to turn it into a product.

SOLUTION

What was the scope of their involvement?

We spent a lot of time going through user stories. We were very focused on our technology, but they made us consider our market. Based on their feedback, we rewrote content and then moved into wireframes for screens in both the web version and the iOS app. They provided sketches and high-fidelity markups, then developed and returned assets about a week ahead of schedule.

They worked ahead of our development team, and their design shaped the final product. We’re a content discovery platform that puts all users on equal footing, whether you’re a well-connected content producer or an individual. We find the content that interests you regardless of your social status or number of linked promoters.

What is the team dynamic?

We had one project coordinator and two artists. A pivot during the process required some of the art to be redone. They were very accommodating and added a third person to the team to meet our original schedule. They also helped with our messaging and offered us space in their office where we could work together on a regular basis.

How did you come to work with ArcTouch?

We spent a long time researching companies online and interviewed about ten companies in the Bay Area. We considered cost, schedule, and experience in our area. Of the companies we interviewed, they were the only company who suggested ways to make the product better.

How much have you invested with them?

We’ve spent $50,000–$100,000 for this project.

What is the status of this engagement?

We started working together around July 2017. We’ve moved into a closed beta test on the core product, but the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are still ahead of our launch, but we’re astonished at the quality of the work. We’re a small company, and we weren’t expecting the same level of service a Fortune 500 company might enjoy. We were amazed by their design and the effort that went into every screen.

How did ArcTouch perform from a project management standpoint?

We appreciate the adjustments they’ve made to keep us on schedule. They also made sure we were comfortable with the communication channels. They joined our instant messaging system, and we joined Zeppelin, their collaboration tool. The entire process was transparent.

What did you find most impressive about them?

They make me want to do more for them. They didn’t come into the project to just give us what we wanted—they gave us what we needed. We redesigned our product and our market strategy based on their ideas.

5.0
Overall Score There was never a late deliverable or a personality conflict, and they completely understood our goals.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met every weekly checkpoint and every committed deliverable. They accommodated changes to our scope, and added staff to stay on schedule.
  • 4.5 Cost
    Value / within estimates
    Their rates are competitive in the Bay Area, but they might be out of range for some startups.
  • 5.0 Quality
    Service & deliverables
    Everything was pixel perfect, with very little correction needed. Some cases needed clarification in the finer points, but everything was top-notch.
  • 5.0 NPS
    Willing to refer
    We were looking for a designer, but found a partner we will continue to work with. I would recommend them to anyone.

iPad App Dev for Medical Testing Field Tool

"The CEO was accessible to discuss anything and came out to see us in person."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

ArcTouch ported Motorola software to iOS from start to finish and continues to make enhancements. ArcTouch also consulted on the UI of the application.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
CIO, Medical Information-Gathering Company
 
Verified
The Review
Feedback summary: 

The team is very accommodating, consistently meeting each deadline and requirement. The app functions well, and no data has been lost. ArcTouch's organization is impressive, and their project managers were always accessible. 

BACKGROUND

Introduce your business and what you do there.

I am the CIO of a national medical information-gathering company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ArcTouch?

We needed to port a Motorola software which was being used in the field for information collections, to iOS.

SOLUTION

What was the scope of their involvement?

We provided our current ASP.NET code, which ArcTouch converted to iOS from start to finish. Our processes in the field are constantly changing, so they have continued to work on the application. The application has a barcode scanning functionality, which eliminates human error when transposing numbers. It captures signatures digitally and sends the electronic data back to us, where it is automatically disseminated to where it needs to go. We have also made a spin-off application for a different process. We’ve also used ArcTouch for UI consultation, but not outside the scope of the application.

What is the team dynamic?

They were recently acquired by another company, so the team has gotten larger. When we initially started working with them, the team was smaller. More people currently know the ins and outs of our app.

How did you come to work with ArcTouch?

One of our members had a business contact at Apple and reached out to them for a recommendation. ArcTouch was referred to us, and we got in touch.

How much have you invested with them?

The cost of their work has been $100,000 or more.

What is the status of this engagement?

We started working with ArcTouch in 2013, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were specific with what we needed, and there was not a lot of room for play. ArcTouch has done a great job accommodating our requirements.

It would be disastrous if we lost a single byte of data, but this has never happened. ArcTouch's work was solid.

How did ArcTouch perform from a project management standpoint?

They’ve met all the timelines we gave them. The team was accommodating in sending me the code to compile locally. The CEO was accessible to discuss anything and was more than willing to come see us in person.

Some of their programmers are based in Brazil, but the project managers are in northern California. The organization seems great, and everyone has been involved in our calls. They have some online prototyping tools, but we haven’t used anything too elaborate.

What did you find most impressive about them?

Their client list is impressive, and we were able to look at some of their previous work before choosing them. It made us decide to go with ArcTouch.

Are there any areas they could improve?

No.

Do you have any advice for future clients of theirs?

I wish we would have been able to narrow down exactly what we needed, prior to seeing the results. This was completely our fault since we didn’t know what we wanted prior to seeing it come together. Clients should communicate what they’re after to the best and fullest of their abilities.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were never late on anything, and accommodated our requests on short deadlines.
  • 5.0 Cost
    Value / within estimates
    The cost was reasonable, within the framework of our bid, and the work was very good.
  • 5.0 Quality
    Service & deliverables
    Their code is top of the line.
  • 5.0 NPS
    Willing to refer
    I have recommended them to other people looking for iOS coding work, and would do so again.

iOS Mobile App Dev for Private Jet Service

“If we ever need to develop another app, we’ll look to ArcTouch for their technical leadership and capabilities.

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2015 - July 2017
Project summary: 

Although a prior version existed, ArcTouch developed an iPhone app from scratch, integrating features previously available only online or over the phone. The team managed design, dev, API, web services, etc.

The Reviewer
 
501-1,000 Employees
 
Cleveland, Ohio
Jonathan Levey
Senior Digital Marketing Manager, Flexjet
 
Verified
The Review
Feedback summary: 

This project was complex and extensive, and ArcTouch delivered at every stage of the process. Their transparency and hard work resulted in an app that has received several awards for UX design and an adoption rate of 25% among current clients.

BACKGROUND

Introduce your business and what you do there.

I’m the senior digital marketing manager for Flexjet, a fractional jet ownership and leasing company. I oversee all digital marketing related to branding, acquisition, and retention.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ArcTouch?

We wanted to massively update our member-facing app to streamline numerous features that could only be accomplished via phone call or our website.

SOLUTION

What was the scope of their involvement?’

Our previous app was developed internally, basic, and hadn’t been updated much. ArcTouch led the entire technical architecture: they designed, developed, and used their own code to make the app from scratch. We have an internal IT department, but ArcTouch was completely in charge of the frontend, so they only worked with our backend.

When we first hired ArcTouch, we did a two-day, intensive discovery workshop; they came to our offices in Cleveland, met with key stakeholders, reviewed the business, and scoped out the project. We spent most of 2016 internally deciding what we wanted from the app, and at the end, ArcTouch submitted one large proposal with all those MVP features.

We then did a technical discovery where ArcTouch worked with our IT department to determine the APIs, web services, and how the app would communicate with our backend system. They built a prototype app that had two purposes: to give something physical to our stakeholders to get the final buy-in before development, and to get a head start on designing important screens for the app. After that, ArcTouch finished up the design and development and submitted it to the App Store in June 2017.

The app is a loyalty and retention tool, meant to enhance our Owners’ experience. It helps them more seamlessly book trips, track itineraries, view account details, edit their calendar, share upcoming trip info through native sharing, RSVP to special events, submit referrals, view invoices, flight history, etc. Before the app, our Owners had to speak to a service representative or go through our website. Now, the app makes all that an easy intuitive experience. It’s a post-sale app, so about 90% is available only to existing Owners; potential Owners still have to go to our website to enter the sales funnel.

How did you come to work with ArcTouch?

Our sister company, Skyjet, worked with them, and ArcTouch did a great job on their award-winning app. We already had a great working relationship with them, and they have quite a bit of experience developing high-quality apps for the travel and hospitality industries, so it was an easy choice.

What is the status of this engagement?

We worked with them from November 2015 to July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Flexjet app has already won two platinum awards: a dotCOMM award and a MarCom award for the best mobile app for service. Even though it’s only been available for a few months, the app is getting significant amounts of engagement, with a 25% adoption rate among our Owners so far. Its ROI is impressive, just with trips booked and helping us close sales. Plus, there’ve been no bugs or crashes.

How did ArcTouch perform from a project management standpoint?

We communicated daily over email, had weekly phone calls, and used Jira and Flowdock to keep track of progress. During the last week of the project, ArcTouch welcomed me and one of my team members into their San Francisco office to be on site for final development and testing. It was a turnkey project, and they used an agile methodology for each phase, which helped us stay on time, stay on budget, and launch a successful product.

What did you find most impressive about them?

Their entire workflow is incredibly transparent. Their level of strategy, design, and functionality exceed any other agency. The amount and variety of clients they have speaks volumes to their excellence in the field. If we ever need to develop another app, we’ll look to ArcTouch for their technical leadership and capabilities.

Are there any areas they could improve?

No, I don't have any complaints.

5.0
Overall Score Working with ArcTouch has been both professionally and personally rewarding.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're transparent in scheduling and proactive in meeting when needed.
  • 5.0 Cost
    Value / within estimates
    We got our money's worth.
  • 5.0 Quality
    Service & deliverables
    ArcTouch is a top-notch agency for mobile app development and design.
  • 5.0 NPS
    Willing to refer
    I've recommended ArcTouch in the past and will continue to do so.

UI Mobile App Design for Cyber Security Platform

"They clearly had a depth of thinking around how people interact with apps on their phones."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Mar. 2017
Project summary: 

Based on provided branding and product objectives, ArcTouch designed a UI-focused app to convince customers of their digital security by showing them what their cyber security product was doing in real time.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Joe Levy
Chief Revenue Officer, Rubica, Inc.
 
Verified
The Review
Feedback summary: 

ArcTouch designed something that users love, and they did it with such specificity that the engineering team had no trouble implementing it. The team managed the project with the utmost professionalism; they guided the process gracefully to a timely conclusion. Their resources were very talented.

BACKGROUND

Introduce your business and what you do there.

Our business is Rubica, and we are a personal cyber security offering for individuals. My position is chief revenue officer, and I own all of marketing and sales. Relevant to the work with ArcTouch, project management is a piece of that.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ArcTouch?

We have a very robust backend service that keeps individuals and families safe. We didn’t have a nice frontend app or UI that would allow people to use it, interact with it, and know that they were safe. We were literally calling or emailing our customer, telling them everything was fine or that it wasn’t. We wanted to build that into a client experience, into an app.

SOLUTION

What was the scope of their involvement?

The main thing we contracted them to do was design that client app experience. They sat down with us, understood our goals, looked at our branding, guidelines, actual product objectives, and they learned about our audience. Then they came up with the whole layout and design. They did not build it for us, as we had our own team for that, but they guided us through what that would be. They essentially wrote the spec on what the app would look like. We currently have a very basic version of the iPhone app in the App Store, and we’re going to upgrade it to the version they designed for us shortly. We’ll be doing that ourselves.

How did you come to work with ArcTouch?

I found them through a referral from a friend in the Bay Area who knew of them. We talked to quite a few companies that weren’t located close enough to us. ArcTouch is in San Francisco, where we are, which allowed us to meet them in person. The overwhelming factor that helped us make the decision was that they had some really strong design people who really impressed us. Whitney [Gonzales, Graphic Designer] was our day-to-day person on the project, and she worked with Anthony [Hall, Vice President of Creative]. They presented a philosophy about user experience design that really impressed us. They clearly had a depth of thinking around how people interact with apps on their phones, the models that work, and what caused frustration. It was clearly an expertise area for them.

How much have you invested with ArcTouch?

We paid them about $50,000.

What is the status of this engagement?

We started working together in January of 2017, and their work was finished in March of this year.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have metrics in a classic way. It’s not like they generated $50,000 of value immediately. It was a design effort, and we didn’t have those skills in-house. We had no designers on staff, so to go find and hire that skill would have taken us months, and we would have one person full time, which wasn’t quite right for us. They were able to get us going very quickly with expert resources in a way that we had no capacity to execute on, so it made sense. They got our app platform development off the ground in a few months, which would have cost us much more than their price tag to do ourselves.

The app is very strong. We’ve taken it out to quite a few folks, and everyone always loves to pick apart something in an app. Fundamentally, our app got great feedback. I’d say the design had very strong feedback, which is what we really wanted. The design-to-engineering handoff is always a tricky issue. You want to make sure the designers aren’t designing something that’s hard to build or not spec’d out enough to build. ArcTouch put it into a bunch of tools for us. They set it up so that every single button, the number of pixels, the color hue, and all the details were clearly laid out in a very easy-to-follow manner. Our engineers could just come in and build with minimal questions.

How did ArcTouch perform from a project management standpoint?

They’re very solid. We kept having choices to make around which direction the design would take, and they offered suggestions to keep things simple and get us back on track. They had to do that two or three times, and I greatly appreciated it every time. Sometimes, when you’re too close to things, it’s hard to back up and see the big picture.

We mostly communicated by email, and that worked fine. I don’t remember any project management platform.

They were rock-solid with meeting deadlines and sticking to the budget. I had no problems with that whatsoever. They were completely professional. They advised us when we were making a decision that would push a deadline, and they were always on budget. From my perspective, having done a few of these before, they certainly weren’t the cheapest. If I were to apply a car brand comparison, they’re probably like a BMW 5 Series. They’re certainly higher-end, but they also delivered on that value promise. They were timely, professional, and thought-provoking and they delivered a high-quality product.

What did you find most impressive about ArcTouch?

The two folks we interacted with most, Anthony and Whitney, were just really strong resources. If we had gone down the path of trying to hire people, I would have hoped to hire someone like them. They are professional, smart, good communicators, and also very good at actual user experience design.

Are there any areas ArcTouch could improve?

The client always wants things cheaper, faster, and easier, but we were trying to do something hard and I think they helped us get there. I don’t have any substantive, real improvements. If I gave you something, it would just be me nit-picking some obtuse detail that’s just not fair. It’s trivial stuff in the concept of the big picture.

They have the typical model, with a business development team. If there was a project scope extension, someone else would come in and manage that so the people doing the work aren’t involved with the budget stuff. It’s always a small annoyance as a client, but all outsourced vendors have to follow that model. You don’t want the designer involved with the billing stuff. It’s really just the general thing you get when you use a vendor like them, not a comment on them specifically.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I can’t think of a single time I didn’t have a meeting on the calendar a few days out that gave me a clear indication of where we were on the project. It felt like we were always on top of that.
  • 4.0 Cost
    Value / within estimates
    You’re certainly paying a lot; they’re not the low-cost provider. They were a premium experience.
  • 5.0 Quality
    Service & deliverables
    They got us through a complicated process. They designed exactly what we asked for in a way that our engineers had few questions on.
  • 5.0 NPS
    Willing to refer
    I already have recommended them.

App Development for International Relations Nonprofit

"Even though we didn't have a huge budget ... ArcTouch still treated us like we were an important client the entire time."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

ArcTouch provided an affordable, easy-to-use application platform for the client, a nonprofit organization with a very tight budget.

The Reviewer
 
200-500 employees
 
United States
Natasha Beale
IT Development Specialist, Equal Access
 
Verified
The Review
Feedback summary: 

The app is very easy to train the field staff to use and requires little maintenance. ArcTouch was extremely flexible in their pricing and has provided ongoing support. Their platform is recommended for simple application projects.

BACKGROUND

Please describe your organization.

I work for a nonprofit organization call Equal Access that works in the space of international development. We do aid projects in West Africa and Asia. We are a behavior change communications organization, which means that we produce radio and television programming with some sort of message that's supposed to reach a vulnerable population or marginalized population in rural areas with important crucial information regarding education, agriculture, violent extremism, or peace building engagements.

What is your position?

My title is information communication technology for development specialist, which is abbreviated as ICT4D. That's a branch of development that looks at how to use technology specifically in the development space

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

Equal Access administers a TV channel in Northern Nigeria. A couple of years ago, we won a grant from the Department of State's Bureau for Counterterrorism to set up a channel that would basically blast media that had a much more positive message. It would basically be a counter-narrative to the violent extremism narrative that pervades in that part of northern Nigeria. Nigeria is much more technically advanced than many of our other countries that we work in. We wanted a way in which we could get people our content easily at any time, particularly among the diasporas of Northern Nigerians who live all around the world.

We already upload all of our content to YouTube. Our YouTube content is mostly consumed by our viewers in Saudi Arabia, Libya, the United Arab Emirates, the United Kingdom – even the United States. We thought the easiest way for people to see something is to have an app like Netflix or Hulu that would be able to stream our content at any time. We convinced our donor that this was something worth investing in, even though creating apps in our world is not very common. Usually, the populations that aid organizations are trying to target don't have access to smartphones and, if they do have a smartphone, they don't necessarily have access to a data connection. Usually an app is not the best way of getting people information but, in this case, it made sense.

We went to ArcTouch and asked if they could help us build an app. They were phenomenal, absolutely phenomenal. They helped us understand the space. They helped us understand the difference between a web app and a native app. They had a platform that fit our use case well. They were happy to help us think through what we needed and how we wanted to design it. It was a positive experience when we first came to them.

SOLUTION

Please describe the scope of their involvement in detail.

We first spoke to ArcTouch in June 2014 and had just begun feeling it out with our donor. We had to introduce ArcTouch to a very different procurement process than the private sector is used to. In the aid world, we have a very lengthy procurement process that the U.S. government requires whenever you're using U.S. government funds for a project. There's a long bureaucratic process.

Even though we knew that ArcTouch was our favorite, it took about a year for us to sign a contract with them. For the entire time, they were very patient. Sam [Leung], who is their business development [director], was happy to supply us more information whenever the donor asked for anything. It was a positive process in that way. The stages were drawn out, but once we were finally able to sign a contract, putting the app together was quite quick. We needed an app that would allow people to view AREWA24, which is our channel's name, and engage with our social media channels. We also wanted the app to support our IVR [interactive voice response] and text messaging line. ArcTouch helped us with the design process, functionality, and navigation.

They also spent some time figuring out how to transfer our YouTube playlists directly to the app so we never have to update the app ourselves manually. They made it very low maintenance on the back-end, which is great because our field staff is not very technically savvy. Training people in Northern Nigeria to be able to manage an app is actually quite difficult. They were able to take that whole issue out from us. They completely maintain and host a platform called AppGlu, which we're using to support the AREWA24 app. They have a super-easy platform through which our local team can log in and create a simple push notification to anybody who has the app. It's almost simpler than sending an email. It's great and easy to teach.

How did you come to work with ArcTouch?

Part of my job was to research app developers who've worked in the media delivery space, so I looked at who had done all the big network apps. We spoke to a bunch of them, and they were all much more than our price range. We spoke to quite a few companies, but the bottom line was that we simply couldn't afford anybody else. What ArcTouch was offering was to use their existing platform rather than creating a custom app. The platform does everything that we wanted it to do, and it would just be a subscription fee rather than a huge custom application contract that would require hundreds of thousands of dollars.

Could you provide a sense of the size of this initiative in financial terms?

It was between $40,000 and $50,000 in the end.

What is the status of this engagement?

The engagement started in earnest in January or February of 2016 when we started designing it. The other thing that made this whole process a lot slower was that my colleagues and I have a pretty insane travel schedule. It was longer than it probably would have been otherwise, but the app was released on April 1, 2016.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

What's been interesting is that the vast majority of downloads have been in Nigeria itself. We assumed that the most downloads would be where the Nigerian diasporas have more access to smartphones. The downloads haven't been as high as we wanted to, but that's mostly on us rather than on ArcTouch. I think we have around 50,000 downloads so far. We've done a mediocre job of promoting the application, and that's mostly because our local staff in Nigeria is not as familiar with this kind of media campaign. It was certainly a lot more successful than we imagined in the first month. We had about 30,000 downloads, which is pretty cool.

How did ArcTouch perform from a project management standpoint?

It was pretty organized. Our product manager, Carolyn [Gudmundson], was phenomenal. She responded to every single little question we ever had and every single problem that we experienced. She was very well connected with the developers and the tech team on what needed to be done. Whenever anything was going to take a little bit longer than planned, they always let us know. Whenever we needed anything, they were extremely responsive, and they were very helpful when we were doing the testing of the betas. It was a great process overall.

What distinguishes ArcTouch from other providers?

There are two things I would underscore. The platform that they have allows you to create a native app a lot faster than a customized project. I think that's hugely powerful for people that don't have the budget, but still want an app that does some simple stuff. The second is how understanding they were of our budget and our limitations, much more so than any other group that we spoke with. They gave us a nonprofit discount on our subscription fee. They accommodated us as best they could, and we appreciated that a lot.

The overarching thing that I have to say about ArcTouch is that when the NGO [nongovernmental organization] sector interacts with the private sector, it's often a very negative interaction. We don't have a lot of money, and usually people will give us less importance. That was totally not the case at ArcTouch. Even though we didn't have a huge budget for some big custom app, ArcTouch still treated us like we were an important client the entire time. I appreciated that throughout the process.

Is there anything ArcTouch could have improved or done differently?

Once we had a product manager, it was very easy to communicate with them. We were communicating with a business development guy, but he quit and then it was unclear to us who our contact person was for a little bit. If that was a little more organized, that would have been more helpful. That's it, just making sure that we understand who the point of contact is for different things.

5.0
Overall Score It was very pleasant and couldn't have gone better.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I would say they're on top of it.
  • 5.0 Cost
    Value / within estimates
    They're extremely reasonable.
  • 4.5 Quality
    Service & deliverables
    Their service was fantastic and reliable.
  • 5.0 NPS
    Willing to refer
    I would recommend them to anybody who's seeking to have a simple application.

App Development for Pilates Startup

"[W]e knew we had a million dollar idea, and they’re turning it into a million dollar business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

ArcTouch provided comprehensive app development services, from projections and strategy to end design and engineering, with the goal of balancing visual appeal with technical compliance.

The Reviewer
 
1-10 Employees
 
San Francisco, CA
Joseph Quinn
CEO, Pilates Metrics
 
Verified
The Review
Feedback summary: 

ArcTouch provided the client with a dedicated team who immersed themselves in the project. They held weekly meetings to keep the client informed and met every deadline. ArcTech was the client's first choice for a subsequent project.

BACKGROUND

Please describe your organization.

I work for Pilates Metrics, a mobile solution for the Pilates industry that allows schools, studios, instructors, or clients to track, chart, and share their development within the studio.

What is your position?

I am the founder and Chief Executive Officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

We had the idea but we needed the expertise to get it to market in the most professional manner possible. They were our number one choice.

SOLUTION

Please describe the scope of their involvement in greater detail.

We went to ArcTouch for their complete suite of services, from projections, to strategy, to end design, engineering, and back end. They were an incredible resource.

How did you come to work with ArcTouch?

We chose them because of their diverse portfolio. They’ve done work for clinical businesses, but then they’ve also done very aesthetically pleasing fun apps as well. Because they have such a diverse portfolio, we knew we could get something that was both visually stunning while also being technically compliant and elite.

Could you provide a sense of the size of this initiative in financial terms?

Our initial project was $224,000. We’ve come back to them with an additional $194,000 project. We were trying to mitigate the risk and saw an opportunity, so we did not launch. Later, we came back to them.

What is the status of this engagement?

We are launching this summer. We’re in contract with multiple schools and are signing them up for the app.

RESULTS & FEEDBACK

What distinguishes ArcTouch from other providers?

Pilates requires very elaborate equipment, and we actually built a Pilates studio inside ArcTouch. They were absolutely immersed in the project. They wanted to experience it so they could provide the best service. I don’t know how many firms would allow that. We also have weekly meetings telling us exactly where we are in our scope.

Is there anything ArcTouch could have improved or done differently?

In the beginning, there was a lot of rotating in the team members because they’re such a large and growing firm, but they’ve since corrected. But that was a problem that we had. Sometimes information that we’d already discussed would get lost in the cracks. That was a problem that we voiced and they were aware of. They put a solid team together for us that stayed with us. We hit them at a growth spurt, so we felt the communication wasn’t always good internally, but they rectified the situation and made it an asset.

5.0
Overall Score We feel like they are part of our team.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They hit every deadline. They were open, and if we wanted to add or change something, they were very transparent on how much time it was going to add. They were completely and totally organized and very much on time.
  • 5.0 Cost
    Value / within estimates
    They’re not cheap but they’re worth every penny.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Especially to someone who has an idea. We haven’t launched yet but we knew we had a million dollar idea, and they’re turning it into a million dollar business.

Custom App Development for Global Retailer

"We have a lot of new features that we were able to create thanks to ArcTouch."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

ArcTouch designed an app for both the Android and iOS platforms that was unique, incorporating new features that the client wanted, and could easily connect with the client’s ecommerce system. 

The Reviewer
 
1001-5000 Employees
 
Los Angeles Metro Area
Senior Director, Global Retailer
 
Verified
The Review
Feedback summary: 

ArcTouch worked well with the capabilities that the client already had internally and provided the distinct user experience that the client was looking for. The app has been well received and has increased both revenue and customer engagement for the client.

BACKGROUND

Please describe your organization.

We are a large brand mostly known for our apparel products. We are a worldwide international retailer/wholesaler of apparel and accessory items. We have roughly 1800 stores around the world.

What is your position?

I head the analytics, business intelligence [BI], and the mobile areas within the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

Prior to ArcTouch, we were using a platform where the frontend of the app itself was more of a template. There wasn't a lot of flexibility for incorporating features that we wanted. Basically, we were at the mercy of the app platform vendor to determine what features would be available on our app. From a back-end standpoint, the app platform is a separate system so there was always an issue synching user accounts from that system to ours. It wasn't really the most ideal scenario for us, and we decided to leverage ArcTouch to build the app and to set-up APIs [Application Program Interfaces] to connect to our e-commerce system directly instead of having another system.

SOLUTION

Please describe the scope of their involvement in greater detail.

Our involvement with ArcTouch is really to relaunch a new version of our flagship application. An application that's used and downloaded by our customers. These are the same customers that may be buying our products online on our e-commerce site, through the mobile app, and also walking through our brick and mortar stores.

Is the app available across platforms?

Yes, the app was developed using Xamarin and is available on Android and iOS.

How did you come to work with ArcTouch?

We looked at about five or six different app providers and then one platform. We mentioned the platform early, because as much as they promise individuality and being able to differentiate our app versus the others, the apps they gave us as references looked exactly the same, just with different colors and minor adjustments to the layout. We didn't want to be part of that again.

We did look at five other app providers and they had different cost structures. We wanted to focus on an app vendor that was using Xamarin and that had plenty of experience using it as well. We also needed to be able to roll the app out worldwide and leverage different platforms around the world, with all attempts to staying within budget. We thought that Xamarin would be a good fit. So instead of creating two apps and using native development such as Java and Objective C or Swift, we went for Xamarin so we could offset some of the cost. Also if there is some development work that needs to be done internally in the future, then we already have programmers that are familiar with the Xamarin language.

That was one of the main prerequisites that we had. We felt more comfortable with ArcTouch. There were a few considerations. It had to be reasonably local. We didn't want a vendor that was in New York. They had to have a local office within an hour, hour and a half by plane, and also the same time zone for doing quick cycles and quick iterations with us.

The other requirement was they would have to have an app in their current portfolio that they'd done or worked on that could show us that they had the creative integrity that we were looking for to work with as a partner. Those were two of our main requirements. It also had to come reasonably within our budget.

Could you provide a sense of the size of this initiative in financial terms?

I'm not at liberty to discuss monetary figures, but it was a very substantial project.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

It has been well received. There's a couple of things that are not as qualitative but one is getting the business and the other departments behind the mobile application and the mobile program. We couldn't get the business behind the previous app because we were unable to have the flexibility with the frontend.

With the relaunch and getting all the other teams involved as part of it, it's an app that everyone can rally around. We have seen significant increases in revenue attributed directly to the app, in addition to an increase in engagement from customers that are using the app. We have a lot of new features that we were able to create thanks to ArcTouch. I run the analytics and the BI aspects, so we're able to create a lot of the information and the feedback that we need to create a personalized experience.

ArcTouch was a really good partner in terms of understanding the capabilities that we had internally, and were able to basically create the frontend and also the User Interface/User Experience [UI/UX] that was appropriate to create the kind of interaction we wanted our users to have.

I think it's a good partnership. They're able to give us good suggestions. They're also able to understand what information we can provide and also guide us along certain paths.

Is there anything ArcTouch could have improved or done differently?

I'll give them credit; they did knock out the app in a pretty quick time frame.

At times, it did seem like they were very busy, and you could never get enough developers, but that is not any different than any other vendor I've worked with in this area. It seems like there's always a shortage of the amount of resources that you can put on a project at any given time. Sometimes it's just because it's not at that stage or maybe there aren't as many resources available. I think it's more of a scale issue than anything else, and I think they're seeing some of the bottlenecks it can create.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    If they were a competitor, I'd say zero! I wouldn't want to share them with a competitor.

App Development for Online Media Company

"They were very professional and well organized."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
Project summary: 

ArcTouch developed an app for both the Android and iOS platforms, to more effectively reach the client’s pre-existing mobile audience.

The Reviewer
 
51-200 Employees
 
New York Metro Area
David Wood
CTO, Jun Group
 
Verified
The Review
Feedback summary: 

ArcTouch’s skilled developers provided an excellent degree of customer service and support. The client felt that ArcTouch was at a superior level in terms of organization-to-organization support and that their reputation for quality work was well deserved.

BACKGROUND

Please describe your organization.

Jun Group gets millions of people to watch videos and visit websites. We do it for some of the world's largest, most prestigious brand advertisers and publishers.

What is your position?

I'm the CTO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

Our audiences are everywhere, both web and mobile. We brought on ArcTouch to help us reach our mobile audience.

SOLUTION

Please describe the scope of their involvement in detail.

ArcTouch provided mobile app development for us on both the Apple and Google platforms – iOS and Android.

How did you come to work with ArcTouch?

We looked at the industry extensively. We studied a number of competing firms with differing models, and we selected ArcTouch because of their reputation in the space and their willingness to open up and let us evaluate the resources we'd be working with extensively, to the point where we could be satisfied that we were going to be successful with the engagement.

We stayed with ArcTouch because of their excellent degree of customer service and support that we received from them throughout the engagements that we've had with them.

Could you provide a sense of the size of this initiative in financial terms?

The work ArcTouch has provided for us in total is in the six-figure range.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

ArcTouch was able to supply us with skilled application developers for both the Apple and Android platforms quickly. That made a significant difference for our time to market regarding features on both software development kits that we wanted to offer.

What distinguishes ArcTouch from other providers?

ArcTouch is just at a superior level in terms of how they supported us in an organization-to-organization manner. They were very professional and well organized.

Is there anything ArcTouch could have improved or done differently?

In my opinion – nothing.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

App Development for Sports Franchise

"[ArcTouch] viewed working with us as a true partnership."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

ArcTouch built an app to meet the high expectations of the client’s customer base. The client was new to app development and needed guidance to produce an app that was both user-friendly and secure.

The Reviewer
 
11-50 Employees
 
San Francisco Bay Area
Business Intelligence Analyst, Sports Franchise
 
Verified
The Review
Feedback summary: 

ArcTouch was mindful of the client’s budget without sacrificing quality or enthusiasm for the project. Both the client and their vendors are impressed with ArcTouch’s work, and there has not been a single report of the app crashing.

BACKGROUND

Please describe your organization.

We are a professional sports franchise and we also focus on live events.

What is your position?

I’m a Business Intelligence Analyst. In terms of the app, I helped to manage the project and maintain the app. I also worked with our marketing department to keep branding and information consistent across all platforms.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ArcTouch?

We went into the project knowing we had a limited budget but a customer base with high expectations. We wanted an app that would be user-friendly and helpful, while remaining stable and secure.

SOLUTION

Please describe the scope of their involvement in greater detail.

This was also our first time developing an app and we were new to the process and needed someone to help guide us. ArcTouch delivered on that and developed an app that had great success for us.

How did you come to work with ArcTouch?

One of our executives met with ArcTouch executives, and upon that meeting we came away very impressed with ArcTouch. ArcTouch was very flexible in meeting our budget needs, whilst being excited about the scope of the work. It also seemed that they viewed working with us as a true partnership.

Could you provide a sense of the size of this initiative in financial terms?

This project landed in the $50,000 to $200,000 range.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

According to our analysts, we have never had a report of the app crashing, so we're very happy with that.

How did ArcTouch perform from a project management standpoint?

ArcTouch received our input and tested everything ahead of time across multiple versions of the app. They also took feedback really well. I never found myself uncomfortable explaining why we would like something changed.

What are the standout points of working with ArcTouch?

ArcTouch worked superbly with our third party vendors to enhance the user experience. They came up with solutions that were beneficial, not only to our app but to the vendor themselves. ArcTouch was great.

Is there anything ArcTouch could have improved or done differently?

No, I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I always felt like they were aware of our schedule and they worked to make plenty of time for us. It never felt rushed.
  • 5.0 Cost
    Value / within estimates
    They were very flexible.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We already have.