What evidence can you share that demonstrates the impact of the engagement?
They’ve been a phenomenal partner from day one. Their team did a lot of the heavy lifting to ensure that we could focus on the product vision while they were executing details for us. We’re still in the pre-launch phase, so we don’t have quantitative feedback.
However, they’ve been able to produce a solution that lines up with our vision and recieve feedback from test users. Those individuals have been incredibly satisfied with the product as a whole. Their ability to meet us where we’re at has kept the project moving on time and according to schedule. That helps us remain aware of potential pitfalls.
How did ArcTouch perform from a project management standpoint?
They’ve been incredibly responsive through daily standups and weekly meetings. We communicate using Zoom, Slack, Microsoft Teams, and email. In addition, we also use Jira and other development tools to dig into the design details with its commenting feature.
What did you find most impressive about them?
They produce high-quality work at a quick, efficient pace. I’ve worked at similar companies before, so I can speak to the quality of their team. They’re all exceptionally strong. Of everything I’ve seen in my career, they’re up there at the top in terms of quality.
Are there any areas they could improve?
They bend over backward to meet us where we’re at, having their distributed team members meet on our time schedule. That emblematic of their willingness to go the extra mile to serve our needs without any logistical complications getting in the way.
Do you have any advice for potential customers?
They’re capable of delivering a turnkey solution if you need one. The team has the ability to get to know your needs and create a solution that meets them. We had a clear vision for the project, but I would’ve taken them up on their offers for help. At times, we were more concerned with leveraging their hours than collecting their input. I’d take them up on their in-house design and research skills.
Even though it feels like you’re paying for things that don’t sound like what you need, their additional assistance will give you confidence that you’re building the right solution.