Consumer-grade UX Design for B2B & the Enterprise

GOLD VERIFIED

Fuzzy Math is a leading user experience design, strategy, and innovation firm based in Chicago with clients worldwide. We make businesses healthier by ensuring their users are happier.

We apply our proven user-centered design process that embraces complexity, makes room for the creative, and delivers satisfying user experiences. Better your Experience ® with Fuzzy Math.

Our UX design and team organization services can help you better:

• Engaging and delight your users
• Win the market through design
• Aligning your internal teams
• Prioritize for growth
• Bringing efficiency to complex systems

Our firm boasts an impressive client list of Fortune 500 companies and national brands at the forefront of user experience, including Allstate, GE Healthcare, Hyatt, Microsoft, Mayo Clinic, and more.

Fuzzy Math’s team of experts design interactive applications and devices as well as services and spaces across various industries, including education, financial services, healthcare and more.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2009
Show all +
Chicago, IL
headquarters
  • 811 West Evergreen, Suite 305
    Chicago, IL 60642
    United States

Portfolio

Key clients: 

BlueCross BlueShield • Allstate • SAP Fieldglass •  GE Healthcare • Hyatt Hotels • IBM • Mayo Clinic • Microsoft • Northwestern University • United Airlines • Wells Fargo • Follett

Hyatt Hotels - Modular Multi-brand Design System Image

Hyatt Hotels - Modular Multi-brand Design System

Hyatt Hotels had twelve unique property brands, with over 700 properties between them. They needed a design system that allowed for every property website to be built from a common foundation while retaining a look and feel unique to the brand.

Live now across Hyatt properties:

https://www.hyatt.com/en-US/hotel/new-york/park-hyatt-new-york/nycph // https://www.hyatt.com/en-US/hotel/arizona/hyatt-place-tucson-airport/tusza)

Through user research, Fuzzy Math helped Hyatt develop effective information architecture and content strategy that could support all property types and connect to users no matter where they are in their customer journey. We delivered a UX design system complete with modular components and templates across every brand, and worked with their development team as a persistent design resource through the rollout of revamped property sites.

Outcomes:

  • Complete UX Design System giving 12 brands a unique voice within a common framework that supports 700+ sites around the world (including localization)
  • Research-based strategy clarifying the purpose of the property site within the broader Hyatt and hospitality ecosystem
  • Content architecture that successfully supports brand and regional goals
GE Healthcare - Flexible R & D partner Image

GE Healthcare - Flexible R & D partner

As one of GE Healthcare's select few UX partners, we evaluated over twenty existing enterprise applications and participated in the research & design of ten new applications over the course of twelve projects. Through this partnership GE Healthcare was able to validate concepts and drive product innovation, advance existing products, and refine and extend their enterprise design system. Our work touched products in both

clinical practice and hospital administration for both the U.S. and international health systems.

Outcomes:

  • Design and strategy for 10 new applications
  • Extended and refined enterprise design system, including introduction of data visualization standards
SAP Fieldglass - Full-service Enterprise UX Design Team Image

SAP Fieldglass - Full-service Enterprise UX Design Team

Fuzzy Math worked with Fieldglass for over 4.5 years to advance their product through strategy and design. We utilized design research to help product teams move from reacting to feedback, to understanding root cause and identifying how changes could impact their broad customer base.

Over the course of our partnership we helped Fieldglass deliver both routine product enhancements and complete feature redesigns, implement

new functionality, innovate and create new products and services, and implement design and accessibility standards within the organization.

One example of innovation was the design of one of Fieldglass's first native mobile applications, a tool for hiring managers to easily review and approve time and expenses from anywhere.

Clarix - Embedded Device UI for Healthcare Clinicians Image

Clarix - Embedded Device UI for Healthcare Clinicians

Clarix is a medical device startup that was in the very early stages of bringing their first product to market: a kiosk that could provide fast 3D image scans from within the operating room. Their team knew the technology and had an idea of the use cases, but needed help delivering cohesive experiences that fit within a fast-paced surgical workflow.

Fuzzy Math worked with Clarix to develop clear and effective branding,

design their first public website, and to design the product UI for use on the touchscreen kiosk and as a desktop application for use outside of the kiosk. Research with surgeons and radiologists informed the workflow strategy to help ensure this transformative technology would elevate the surgical workflow to achieve better patient outcomes.

Outcomes:

  • Complete v1 product design for touchscreen radiology viewer
  • Developed brand and website
The New Arab - International Arabic & English Media Website Redesign Image

The New Arab - International Arabic & English Media Website Redesign

Fuzzy Math worked with Al-Araby Al-Jadeed to redesign their large, Arabic-language media site, The New Arab. Through research we helped Al-Araby Al-Jadeed understand the news values and preferences of an audience primarily based in the Middle East, Northern Africa, and the Gulf. These insights on content, presentation, and visual aesthetic informed a total redesign of the media website, as well as the redesign of the Al-Araby

Al-Jadeed logo.

We delivered templates for key landing pages and page types, based around a set of modular, responsive components optimized for mobile access. Extensive documentation on all visual design specifications and component usage enabled Al-Araby Al-Jadeed's development partners to seamlessly translate design into reality, and ensured maximum extensibility as the product continues to evolve.

Outcomes:

  • Complete responsive redesign of The New Arab news and media site in both Arabic and English
  • Strategic advancements informed by research on media values and preferences
  • Brand enhancements, including redesigned logo
Interactive Health - Moving the needle on user satisfaction Image

Interactive Health - Moving the needle on user satisfaction

By putting behavioral economics at the center of the product process, and empathy at the core of the customer journey, Interactive Health — a leading provider of wellness programs — built and executed a framework for fostering innovation by focusing on the member experience.

As a trusted partner of Interactive Health, Fuzzy Math has provided UX research and strategy, and product design including responsive web and native

mobile, as well as helping fundamentally establish UX design as a part of the Interactive Health product lifecycle.

Outcomes:

  • 14.3 increase in NPS and 74% increase in usability KPIs
  • Fully modernized legacy applications through UX/UI overhaul
  • Designed new native mobile application
  • Established human-centered design practices to drive ongoing product growth

Read More: https://fuzzymath.com/work/case-study/interactive-health/

VelocityEHS - Improving safety through Enterprise SaaS UX Image

VelocityEHS - Improving safety through Enterprise SaaS UX

VelocityEHS's eBinder product transforms safety processes from dusty binders to robust, up-to-date digital information libraries, but with a wealth of features added over time came a complex user experience that could feel burdensome rather than empowering. Fuzzy Math partnered with the VelocityEHS product team to understand where the product is now and the needs of the safety managers and employees who rely on their products

to redesign the product and streamline administration and access of critical safety information.

Outcomes:

  • Complete redesign of eBinder product workflow and visual design for both administrators and employees
  • Incorporation of newly released regulatory changes
  • Research-based user personas and guidance to help teams align around real world goals and use cases

Read More: https://fuzzymath.com/work/case-study/velocityehs/

   
Wonderlic - SaaS Human Resources Software Image

Wonderlic - SaaS Human Resources Software

Wonderlic's pre-employment assessments have helped naval officers, NFL scouts, and hiring managers around the world evaluate candidates and make informed decisions for over 75 years. WonScore brings these assessment products into a modernized SaaS platform, with access from any device.

Fuzzy Math helped Wonderlic craft an initial product strategy and design for WonScore that supported and elevated existing customers

while streamlining onboarding for new customers. By establishing a voice of customer program, and building out a cohesive UI language, the Wonderlic team had essential tools to build from the successful launch of the WonScore platform.

Outcomes:

  • 20% increase in SaaS lead conversions, 2x sales conversion goals
  • End-to-end responsive UX/UI design for WonScore SaaS platform
  • Created a design system to extent WonScore or other applications
  • Established Voice of Customer program and introduced UX design throughout the enterprise

Read More: https://fuzzymath.com/work/case-study/wonderlic/

Availity - Enterprise UX DesignOps & Pattern Library Image

Availity - Enterprise UX DesignOps & Pattern Library

Availity, a healthcare information network connecting providers and insurance companies to manage eligibility, claims, and more, had grown through acquisition, resulting in a suite of disjointed products with vastly different user experiences. They recognized the need to standardize their ecosystem, and develop a platform that could flex to support rapid integration of new tools.

Fuzzy Math worked with Availity to

understand their existing systems, teams, and users, and to understand the context of past decisions to build on existing success. Our teams worked closely to craft a complete platform design system that incorporated features from across their suite of tools into a single system, while providing components and templates to support ongoing feature development. As this platform will be built on by teams outside of Availity, we helped develop robust documentation on how to use the system, and helped the Availity team establish internal processes to govern how the system is applied and updated.

Outcomes:

  • Delivered enterprise design system to unify existing products and support new features
  • Developed internal practices to support ongoing UX design and design system management
  • Aligned disparate internal teams, including product teams brought in through acquisition, through common design processes

Read More: https://fuzzymath.com/work/case-study/availity/

Reviews

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Research & Strategy for Higher Education Institution

“We’re net positive on the work and they showed their value immediately.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - June 2018
Project summary: 

Fuzzy Math interviewed incoming students and created a user journey map for a university. Identifying areas for improvement, they provided recommendations and presented a competitor review.

The Reviewer
 
1001-10,000 Employees
 
Chicago, Illinois
Bob Konow
Assoc. Dir. Digital Experience & Analysis, DePaul University
 
Verified
The Review
Feedback summary: 

Immediately after implementing Fuzzy Math’s suggestions, enrollment increased significantly. Clearly experts in their field, the team exceeded expectations by recommending strategies without additional costs. They also were responsive and followed up with their partners quickly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work at DePaul University, where a nonprofit educational institution of higher education in the Chicago area. But we serve the world basically via online education, too. And my position as associate director of digital experience and analysis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

We were talking a lot about journey mapping and how students find out about our university and work through our digital channels, specifically for graduate school. So we wanted to make sure that our communications and processes were effective for our prospective audience. So we brought Fuzzy Math in for a user research project, focused on the journey of prospective students.

SOLUTION

What was the scope of their involvement?

We started by providing them with a list of students who had recently applied and enrolled, so they were in our communications funnel and were familiar with our digital channels. Then we worked with Fuzzy math to come up with questions that would help us understand how our students were seeing us. Then we did a competitive review and they provided a report. They expanded that to include some aspirational competitors as well to show where we sit in the market. That helped us reframe some of the questions for incoming students. Then we synthesized that and created another journey map.

After that we met with them again, they showed recommendations where we can improve. So that included opportunities within the user journey where we could improve. We reengaged them to have a workshop to discuss design and brainstormed where we could improve those offerings.

Ultimately, they presented us with the findings from interviews and a visual journey map.

Originally, we worked together for one school, but expanded the project for another school as well.

What is the team composition?

We worked with about five people across each project.

How did you come to work with Fuzzy Math?

They're a Chicago consultancy. And one of the founders is actually a DePaul alum. We had a normal procurement process so we requested an RFP across a bunch of different vendors. Ultimately, Fuzzy Math put in a submission and won the project.

How much have you invested with them?

We’ve spent between $100,000–$150,000.

What is the status of this engagement?

We started talking to them in February 2018 and we wrapped up in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

At least one of the suggestions and recommendations that we got from them, ultimately paid for the work itself. Fuzzy Math saw an opportunity for us and highlighted it. Once we were able to implement changes, enrollment went up significantly. That’s why we brought them on for another school as well. We’re net positive on the work and they showed their value immediately.  

How did Fuzzy Math perform from a project management standpoint?

It was great. They followed up with us very rapidly. We worked on a bunch of different projects at the same time, so they were on top of everything and reminded us when we need to give things to them. They were also responsive to our feedback. We had a symbiotic relationship. It was really good communication. We worked together on like a project plan, but they also gave us milestones and deadlines in order to keep the project on track.

We mostly used email and Dropbox for deliverables.  

What did you find most impressive about them?

They’re definitely experts in their field and provided us with various suggestions. They recommended a few strategies that would make the project easier, without charging extra.  They thought about things strategically to make sure the outcome is what we wanted. Then they helped us take action by hosting a workshop that outlined our next steps.

When they came in to present their findings, they also adjusted to suit who was listening. For example, admissions doesn’t understand the digital experience the same way as our leadership does.

Are there any areas they could improve?

We don’t have anything negative to say about them. We had to adjust a bit to figure out how to communicate with an outside vendor. For example, some people on our team wanted to see the impact this had on marketing, but that wasn’t part of the scope. Otherwise, everything else went very smoothly.

Do you have any advice for potential customers?

Pay attention at the beginning of the process and make sure that you’re communicating effectively about the outcomes and goals for the project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Research & UX Insights for Talent Management Company

“As a company, we want to get ahead of the curve, and they gave us the opportunity to see how to do that.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Oct. 2019
Project summary: 

Fuzzy Math did product research and provided UX recommendations to help a talent management company improve their platform. They orchestrated third-party interviews with external and internal stakeholders.

The Reviewer
 
1,001-5,000 Employees
 
Atlanta, Georgia
SVP of Client Solutions, Talent Management Company
 
Verified
The Review
Feedback summary: 

Fuzzy Math provided actionable recommendations that have been incorporated into the platform. They were receptive to internal guidance but also deployed their industry expertise to reveal insights and creative solutions. The team maintained open communication and adhered to the budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of client solutions at a talent management platform and managed service provider. We help clients manage their contingent and non-full-time employee workforce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

We have a platform that our clients use to manage their non-full-time employees, so contractors, professional services, resources, or people that are assigned or attached to a statement of work. For example, a consulting firm might do some work for an information security project for a client. There are people that are part of that project that belong to the consulting firm, but they’re actually doing work on behalf of the client. We help manage those resources, and our platform basically helps manage the requisition to check process, so identifying and then helping hiring managers hire temporary workers, and also ensuring that they get paid.

We needed to update our platform, and we hired Fuzzy Math to help us understand what the market was looking for. 

SOLUTION

What was the scope of their involvement?

Fuzzy Math conducted stakeholder and business leader interviews with our client to understand what they were looking for from our technology. Fuzzy Math did a lot of homework to understand what business the client was in and what they were trying to achieve. An impartial third party conducted the interviews based on Fuzzy Math’s knowledge of the space of the industry and their previous work. 

They also provided a series of recommendations that we could leverage as we tried to enhance our overall platform and UX. These recommendations largely derived from the feedback they received in the stakeholder meetings. We sought to make our UX frictionless, and they provided some concrete examples of how end-users of our system thought the application was hard to use. They made a series of recommendations on how to potentially solve for a better experience with those specific examples. The recommendations allowed us to consider how we were going to enhance our platform in future releases. If you’re familiar with the software industry, every platform goes through feature function improvements, and the recommendations that they gave us were focused on what our client wanted to see us do in terms of those improvements.

What is the team composition?

We worked with three folks from their team: Ben (Co-Founder) and then two of his colleagues. What was interesting to me was that there didn’t seem to be a hierarchy; they all rolled up their sleeves and got the work done. They probably received direction from Ben, but I think that given their previous experience, they knew what to do and the types of questions to ask.

How did you come to work with Fuzzy Math?

I’d worked with Fuzzy Math at a previous company that was in the same space and used similar technology. I knew from this experience that they’d provide the feedback we really needed to make improvements to the platform. I needed some additional executive buy-in, so I introduced them to my company’s CIO, and they had a couple of discussions. My executive team and I agreed that this was the right time for the kind of structure, approach, and culture that Fuzzy Math brought to the table in order to get a deliverable that would make sense.

How much have you invested with them?

My company spent around $40,000.

What is the status of this engagement?

We began working with them in July or August 2019, and it was a two-month project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The guideposts that we used to measure their impact included how receptive the client and our senior leadership were to them. I shared their report with key leaders at my client, and it was very well-received. We’ve been able to incorporate a lot of their recommendations into the UX development we are doing as part of a feature release. My technical leadership identified 3–4 significant items to incorporate into the platform moving forward. Some of it's been implemented, and some of it is planned and under development.

How did Fuzzy Math perform from a project management standpoint?

Fuzzy Math was fantastic. They communicated often and well. They were very clear about where they were in the project and what was coming up next. We’d agreed to a certain budget, and Ben was able to show me that we were on the right track and that we wouldn’t go over budget. When he ran into issues with the client or someone on our team in terms of scheduling, he was very forthcoming. They were very regimented behind the scenes; whenever I asked questions about timing or cost, they were always on top of it and had the answer. 

They were very open to receiving guidance from me. I let them know what we were trying to accomplish with our platform and with our client, as well as things we’d heard that just didn’t work. The guidance was completely neutral and meant to provide some kind of context as they walked into the meetings. One of the things I really liked about how that team of three worked was that they appreciated my perspective, but they also really dug into the details with the client to get their perspective. That's really why we had hired Fuzzy Math: to go in and find out what the pain points were, validate some things that we knew, and uncover some new things for us to consider. That team of three folks really worked well together. 

What did you find most impressive about them?

Their ability to find creative solutions in a space that lacks creativity sets them apart. They were able to help us understand where we stood vis-à-vis our competitors, but then they didn’t allow us to settle for good enough. Their combination of creativity and aspirational goals really made the difference for us. As a company, we want to get ahead of the curve, and they gave us the opportunity to see how to do that.

Are there any areas they could improve?

No, I don’t think so. They were given a lot of loose guidance, and they were able to focus well and get stuff done. They were always very responsive.

Any advice for potential customers?

Provide appropriate context and visibility into the actual client problems, but also allow the Fuzzy Math team to go in and ask the questions that they need to ask. There’s no sense in hiring a company and people of that quality to hamstring them. Let them know what you’re trying to achieve, but ask them to determine whether that’s feasible. Empower them to ask hard questions. I could’ve very easily set an agenda and told them what I wanted them to find, but I allowed them to exercise independence and leverage their market expertise for a better-quality product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Design for Sales Tracking Service Provider

"They listened to us and translated our ideas into a product that met our needs."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Oct. 2019
Project summary: 

After directing client interviews, Fuzzy Math redesigned a web application to improve navigation and usability for a sales tracking service. They created pages and a style guide to direct the app’s image.

The Reviewer
 
1001-10,000 Employees
 
Chicago, Illinois
Mike Noonan
SVP Analytic Product Dev, Sales Tracking Service Provider
 
Verified
The Review
Feedback summary: 

Fuzzy Math delivered streamlined designs that generated significant positive feedback internally for the application’s intuitiveness. The team dedicated capable resources to maintain effective communication and transparency. They were responsive to feedback, leading to a satisfactory collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of analytic product development for a company that provides sales tracking services to the general merchandise industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

We wanted to rebuild our web-based application. We not only had a number of user complaints about usability but also the look and feel. It was difficult to navigate through the screens and select products. The final reporting was also difficult because we had two reporting modules that existed in two separate applications. If we went from one to the other, users had to reset the module.

SOLUTION

What was the scope of their involvement?

Fuzzy Math conducted internal and external client interviews to collect feedback on their largest pain points. They reviewed the application to understand how it worked and its challenges. Then, their team created a design document that listed style guidelines, which covers how the app should look and feel. Their team reviewed the past and created the visual design for our new application. They redesigned the basic navigation for the application and designed pages. Their team combined the capabilities of two applications based in Tableau into one application based in HTML.

What is the team composition?

In total, four people worked against our project.

How did you come to work with Fuzzy Math?

Members of my team had previous experience working with Fuzzy Math. We interviewed them and one other vendor. We had a good rapport with their team and decided to engage them.

How much have you invested with them?

All told, we spent around $100,000.

What is the status of this engagement?

The project had two phases. The initial phase started in April 2019 and went through to July. Their team followed up in September to review our current status and completed their work in October.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We reviewed their work internally when we considered the app's ease of use and users' abilities to find content that couldn’t be found before. The internal feedback has been tremendous. We’re just getting to the external feedback now.

How did Fuzzy Math perform from a project management standpoint?

We used Basecamp to communicate. Their team included a point person who orchestrated all of the check-ins and posted information on a shared site. They ran meetings and sent agendas over to us ahead of time. Fuzzy Math was excellent.

What did you find most impressive about them?

Fuzzy Math translated what we said into proposed designs well. They listened to our feedback on the initial designs, so the process was collaborative and open. They listened to us and translated our ideas into creative designs that met our needs.

Are there any areas they could improve?

We wish that we could've moved faster. They had to complete tasks to ground themselves in the existing app, which probably took longer than we wanted. However, I know that they were necessary to move forward.

Do you have any advice for potential customers?

Be clear about what you want and concise with your feedback. Fuzzy Math won’t know what you want to accomplish unless you communicate that to them.

5.0
Overall Score We got what we needed.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Revamp for Arabic News Website

"They are all highly professional and they know exactly what they are doing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2018 - Sept. 2019
Project summary: 

Fuzzy Math redesigned two websites and created new UX designs. They planned and executed research using both questionnaires and focus groups.

The Reviewer
 
51-200 Employees
 
United Kingdom
Khalil AlAgha
Head of Digital, Alaraby Aljadeed Ltd
 
Verified
The Review
Feedback summary: 

Although the launch of the websites redesigned by Fuzzy Math was postponed due to the COVID-19 pandemic, they scheduled a soft launch to select groups and the impression so far is positive. Remaining flexible, they completed the project without any hiccups and the communication was clear. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

The New Arab or Alaraby Aljadeed is all news websites Arabic and English, based in London, UK. Both publish news around the clock. The Arabic site is one of the leading news source in the Middle East. I'm the Head of Digital at The New Arab

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fuzzy Math?

Fuzzy Math were contracted to to redesign both websites and create new UX designs for both websites.

What were your goals for this project?

We have expanded our content and services, and we had plans to grow vertically and horizontally. Since we als place a great value for user experience, we needed a design that fulfills that goal and at the same time allows us to add more services, and we content and micro-sites.

SOLUTION

How did you select this vendor?

It took us nearly 9 months to land Fazzy Math. We have created a criteria for the UX design agency. The main weight was a vendor with extensive experience in UX design. We have received nearly a dozen of offers. We then shortlisted them, Fuzzy Math stood out amongst all vendors, given that they are specialists in UX design.

Describe the project in detail.

First the current status of the sites needed thorough evaluation. A user research was needed as part of the process of understanding the current audiences opinions and how can we attract new audiences categories. FM has planned and executed a massive research using both questionnaires and focus groups. The as well as meeting with stakeholders to understand their point of view for the project. That was the first part of the project. At that point we had a holistic view of our audiences as well as websites analysis which allowed us to identify and refine our needs. Based on that they helped us to outline the design framework and they have done it impressively in terms of communications, and quality of design and timing. They always delivered sprints within the time frame they have set.

What was the team composition?

We had a team of 3 initially in addition to the project manager. And then 2 more joined briefly depending on the project stage. But our impression was that every member of the team knew exactly what is their role and successfully managed their tasks with a fantastic level of communication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Arabic website was due to launch on the 6th anniversary of the website, which was yesterday, but given the current situation around the world (the coronavirus pandemic) the management took the decision to postpone it for a few weeks. But we have a soft launch to a selected groups of audiences, the impression so far is very positive. Also stakeholders and all editorial teams are quite happy with it. We are hoping to be able to inform you about the performance after the launch. I'll be able to share with you the results in 6 months from now

How effective was the workflow between your team and theirs?

Since we had one point of reference at our end and a platform to share all communications from FM end, I can't recall that in any point we missed or misunderstood or misinterpreted any communications. Same when FM team communicated with the development team. I never imagined as the project owner, that we will complete the project without hiccups. But indeed that what happened, clean complete projects. (2 projects)

What did you find most impressive about this company?

Where I should start from! They are all highly professional and they know exactly what they are doing. Committed, well-knowledged. I'd highly appreciate their flexibility, understanding and patience. Impressively, I they managed to keep the time frame they committed to although the delays occurred were from our end entirely. Most importantly the the cost of the project were only increased based on our additional requirements. Apart from that they kept it within the budget.

Are there any areas for improvement?

It would be rather on our side not theirs. It's worth mentioning that this project was mainly for an Arabic website and also a smaller English website. It was effectively their first one on that massive scale. I must say they executed it as if they are native Arabic speakers. Absolutely impressive!

5.0
Overall Score I can't point out a single negative point working with them for over a year.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have been top professionals scheduling with them
  • 5.0 Cost
    Value / within estimates
    Every pence was invested in them was worth it.
  • 5.0 Quality
    Service & deliverables
    They could be your absolut perfect partners for a UX design project. Never hesitate to work them again and again.
  • 5.0 NPS
    Willing to refer
    I will recommend them always if any client is looking for the best!

Embedded UI Dev for Medical Imaging Startup

"They were professional and able to work independently when needed."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Ongoing
Project summary: 

Fuzzy Math provided UI design for a medical device startup. Their team used a Qt framework to design the system. This involved converting sketch files to metafiles that could be used with the application.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
VP of Product Development, Medical Imaging Startup
 
Verified
The Review
Feedback summary: 

Successful on all fronts, Fuzzy Math was one of the best contractors the client has ever seen. Their team was professional and worked independently. Despite working with a complex workflow, they were able to improve and understand the process very quickly. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of product development at a medical device startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

Since we're a startup, we had zero in-house branding. We needed an outsource team to create an ergonomic, intuitive UI that can be used by different users in different settings. I wanted the UI to be consistent with our branding. We wanted to have something quickly done to go to the tradeshow with it.

SOLUTION

What was the scope of their involvement?

We designed the software application with a specific tool in mind that can translate from a Photoshop or Sketch drawing into a usable interface. Fuzzy Math created the UI and image assets for the page. We then imported it into our application and completely restructured the UI. It’s an embedded device that will eventually be a kiosk application.

It’s still running on exclusively on Windows. We program everything in C++ and we’re using a Qt framework for the UI. Fuzzy Math had never worked with Qt, but they quickly adapted to it and learned how to convert their sketch files into metafiles that we could import into the framework.

We also wanted to have a logo and theme for the company. They investigated how we feel about our company and what our brand should represent, formalizing the brand idea and creating a concrete deliverable with branding and style guidelines. They found the right fonts and colors for us.

What is the team composition?

They had several people working on the project. There was a lead UX designer, a secondary UX designer, and a visual designer. The visual designer helped with creating the brand and styles. One of the co-founders acted as a project coordinator. He helped keep the project going and answered questions. I mostly worked with the designers.

How did you come to work with Fuzzy Math?

We looked at different large design companies. We found Fuzzy Math through a Google search for a UX designer in Chicago. We had a few calls with them, and we wanted a local company so we could have in-person meetings.

How much have you invested with them?

Overall, we’ve invested $50,000.

What is the status of this engagement?

We started working together in August 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve finished the initial phase of creating the UI for the tradeshow. We had such a good experience with Fuzzy Math that we want to continue and push this project forward. We’ve asked for their help in finishing the UI and the final product. I told my CEO that they may be the best contractors I’ve worked with.

How did Fuzzy Math perform from a project management standpoint?

They were professional and supported us by working independently when needed. When they needed feedback from us, they asked for it. They kept us on task as well, which was very much appreciated. We had several in-person meetings.

What did you find most impressive about them?

Their professionalism was very impressive. We have a very complex workflow, but Fuzzy Math was able to understand the workflow immediately and even make suggestions to improve it. They picked it up very quickly.

Are there any areas they could improve?

There’s nothing I can think of that needs improvement.

Do you have any advice for potential customers?

Trust them. They know what they’re doing. They’re experts in UX design.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Refresh for Software Solutions Company

"They’ve helped clarify UX opportunities to the executive leadership team."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - May 2019
Project summary: 

Fuzzy Math helped a software company refresh and redesign its UX. They conducted user research and company interviews to design a functional, aesthetically pleasing product. 

The Reviewer
 
500-1000 Employees
 
Rochester, Minnesota
Sr. Director, User Experience, Software Company
 
Verified
The Review
Feedback summary: 

The vendor's efforts have been very helpful in regard to setting a strong design strategy for the company. Fuzzy Math's work also spurred the client to invest in a modern technology stack. Their team always stuck to the timeline and was communicative and generous with time. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of UX organization for a software company. We create a variety of data-oriented products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

My company has many products, but we hadn't invested heavily UX. We started looking at different product sets and aimed to create synergies across different product lines. The CEO asked me if we could modernize the UI of the entire product set, which was an astronomical task. We first needed to understand our UX strategy, so we searched for a consulting firm to help us with that.

We selected two product lines and Fuzzy Math helped us with the user research phase for that.

SOLUTION

What was the scope of their involvement?

The first stage was a kickoff involving internal stakeholders from the different product lines (data integration and data quality). We had a one-day workshop where we tried to understand the challenges around the UX and potential synergies. We also collected customers and companies that we wanted to be part of this user research project.

After the kickoff, they performed 30-minute interviews with the stakeholders. In the months after that, they conducted interviews with different companies and users. The next phase was a heuristic evaluation of the products. They went through the training courses we had so they could get a better perspective of the products, identifying opportunities for improvement. There was also a proposal for a “voice of the customer” program.

They then started to put together the work product. Their team built journey maps and archetypes for our personas. The final item was a strategy roadmap for the UX.

What is the team composition?

We worked with Mark (Founder, Fuzzy Math) from the beginning. The project had three primary figures—Mark and two other researchers. They did an incredible job running workshops with stakeholders and conducted customer interviews.

How did you come to work with Fuzzy Math?

We used Clutch to find qualified companies that could help us. Eventually, we narrowed it down to three and chose Fuzzy Math. They were at the top of the Clutch list I looked at. We looked at other companies from other referral sources, but after significant analysis, we determined that Fuzzy Math would be the best partner.

How much have you invested with them?

We invested $325,000–$350,000.

What is the status of this engagement?

They began work in October of 2018. The final wrap-up was in the summer of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We began some of the strategic recommendations they had. Their suggestions were wonderful, but some of them haven’t gotten funded yet. The things we were able to do have gone well, and we’ve made progress. They advised us to start a design system and acquire a modern technology stack. We’ve initiated a project to focus on one product line and put extra resources on it. They’ve helped clarify UX opportunities to the executive leadership team.

How did Fuzzy Math perform from a project management standpoint?

We had a SharePoint site and used Basecamp to share information and communicate. We met with them on a regular basis, and they stuck to the schedule. If there was anything not on schedule, it was something out of their control. Overall, we stayed closely aligned with the timeline of the original project proposal.

What did you find most impressive about them?

I felt a lot of compatibility and camaraderie with them. They had the same thought process that we do; it was like we’d known them forever and always spoke the same language. They were incredibly supportive of me and allowed me to voice any frustrations that I had. They also helped me communicate with the executive leadership team, which was good because sometimes the consultant has more weight in those discussions.

Are there any areas they could improve?

Sometimes they have issues with not being brief. They’d have 10 slides that I needed to reduce to a single slide. However, I get the idea of putting as much information as possible out there from their perspective. Afterward, I could take it down to the most germane points.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

User Interface Upgrade for Manufacturing Software Company

“Fuzzy Math took the time to educate us on what they were doing and why.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - Sept. 2018
Project summary: 

Fuzzy Math updated a Windows-based graphical user interface to web-based. After pursuing a discovery phase and consumer research, the team built a full UI pattern library. They also helped redesign the UX.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
President, Business Software Firm
 
Verified
The Review
Feedback summary: 

They successfully deployed user insights to update the existing interface and streamline internal processes. Initial user acceptance testing garnered positive feedback. The team excelled at managing expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the president of an IT technology company that develops custom software systems for the Metals Service Center and manufacturing markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

We were working on a project to migrate our main application's Windows GUI to a modern web-based UI. Previously we handled all the UI design work internally; however, moving to a web interface required design skills we didn't have. Our application includes order processing, inventory and warehouse management, and a fully integrated accounting module. These modules encompass hundreds of screens (transaction entry, maintenance, reporting, etc.) that support numerous workflows. We hired Fuzzy Math to help us redesign the UI/UX by building a new UI pattern library and style guide .

SOLUTION

What was the scope of their involvement?

Fuzzy Math began the project with a discovery phase. Their team traveled our office to better gauge our design preferences and overall project goals. They visited one of our local customers to observe how users interacted with the current Windows UI. They used this information to develop their design proposals. They used an iterative process to create POC designs, and they validated these designs with our local customer.  

Fuzzy Math created a comprehensive web UI/UX pattern library and style guide. Applying these deliverables to a few of our most heavily used screens, they created a series of templates bringing the patterns together into functional screen designs.

What is the team composition?

My team worked with four Fuzzy Math team members. We collaborated with their project manager and designer on mockups, workflows, and system performance. Another designer worked on the color schemes, high-definition design, and the overall look and feel. A final teammate assembled all of this design work into an interactive pattern library and style guide with detailed CSS and HTML documentation.

How did you come to work with Fuzzy Math?

I found Fuzzy Math online when I searched for local UI/UX companies.  I also looked at their review on Clutch. I put a bid out to three different companies before ultimately choosing Fuzzy Math.

How much have you invested with them?

We've spent $180,000.

What is the status of this engagement?

The project spanned May–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The pattern library enables us to create a consistent user experience. We’ve completed our first user acceptance tests, and feedback has been positive.

How did Fuzzy Math perform from a project management standpoint?

Overall, the project went well. We used Basecamp. A couple of times, we needed to regroup to clear up misunderstood requirements or timelines. Once we had a few conversations, we resolved the issue.

What did you find most impressive about them?

When we began working together, my team knew very little about practicing modern UI/UX techniques. Fuzzy Math took the time to educate us on what they were doing and why. We weren’t accustomed to this process and often wanted to speed it up, but they did a great job managing our expectations so that we didn’t rush the work.

Are there any areas they could improve?

The CSS in their final deliverable didn't immediately translate to the web development framework we were using. A more detailed discussion on the technical aspects of the deliverables could have made the handover smoother.  Ultimately, it was a non-issue, and it was quickly resolved.

Any advice for potential customers?

Keep an open mind, be patient, and make sure they can speak to your customers or end users.  For instance, we have a very fast-paced user base. Observing our users helped Fuzzy Math see that some design concepts, such as a scrolling screens, wouldn’t work.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They weren’t the most inexpensive, but the costs were worth the value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d definitely refer them.

UX/UI Redesign Support for Large Hotel Chain

“Throughout the project, we always felt like their number one client.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2016 - Sept. 2017
Project summary: 

Fuzzy Math interviewed key stakeholders. Based on their insight and data from the original site, they redesigned multiple websites with a refreshed aesthetic and structure. They also focused on SEO.

The Reviewer
 
10,000+ Employees
 
Chicago, Illinois
Jason Puk
VP, Head of E-Commerce and Digital Strategy, Hyatt Hotels Corporation
 
Verified
The Review
Feedback summary: 

Fuzzy Math delivered stellar results by increasing site traffic and generating more business. Users love the streamlined products and praise the smooth navigation. The team excelled at thoroughly understanding the requirements. They met every guideline and brainstormed creative solutions.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the VP of digital strategy, e-commerce, and product development at Hyatt Hotels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

We needed to revamp our property websites across all 11 of our company's brands.

SOLUTION

What was the scope of their involvement?

Fuzzy Math spent a lot of time cultivating a thorough understanding of each of our brands. They interviewed departments within our organization that had a vested interest in the property sites. For each of our multiple brands, they met with our branding, digital, analytics, and product development teams for the individual properties. Our lead product developer informed their design decisions. They arranged meetings with our stakeholders to understand our standards and desired look and feel.

Our UX team ensured they were designing a digital design system that's compatible with the one we had in place. 

Our corporate site and 11 individual brand sites with over 700 individual properties each have a distinct personality. Fuzzy Math excelled at tapping into the needs of every single one. They showcased unique activities surrounding our resort properties and positioned our city-based hotels as suitably geared for conferences.

By extracting existing metrics and analytics, they showed us how our existing property sites were performing; most were outdated and broken. After studying user behavior, they determined what our audience needs and used those findings to inform our future designs. 

During the visual and structural refresh, we conducted user testing to see if flat or nested types of navigation performed better. They generated metrics for everything, down to the millisecond of time it took users to complete tasks or find information. Flatter navigation with a long scroll performed better and was highly preferred by our end users. 

By doing this project, we created a single website code base that uses responsive design. The information on the screen adapts based on whether you’re looking at a desktop, a laptop, a tablet, or a mobile device. The templates were optimized for SEO as well, which was paramount for us as we saw a huge uptick in traffic coming to our site.

What is the team composition?

For each brand, they assigned us an interaction designer and a visual designer. There was a design lead overseeing those teams. 

How did you come to work with Fuzzy Math?

We met at a conference in Chicago. My director of UX had worked with the team before and knew their co-founder through UX conferences.

 

Initially, we invited several firms to pitch and chose Fuzzy Math based on their expertise and UX design skill. They were capable of building responsive property templates with SEO for our individual property sites.

How much have you invested with them?

We spent $850,000.

What is the status of this engagement?

We worked together from September 2016–2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fuzzy Math captured the differences between our brands using creative elements from the style guidelines. They were innovative without deviating too far from our image. While slightly bending the rules, they stayed true to the core aspects of what our brand stands for.

Fuzzy Math designed our property sites to help users easily find all the useful information we've always had in place. Their designs improved and simplified the navigation tremendously. Some of their ideas have started to make their way into our print material.

When we launched the new website for the first brand, we immediately received a lot of positive feedback. End users love the new sites and find them much easier to use without getting lost. Our individual brand managers are delighted with the designs. 

Another huge win was increased web traffic for our dining and entertainment sites, especially the special events sections. We've also seen more user engagement like filling out requests for quotes or more information.

One property’s general manager said they’re getting more requests for meetings and events. In 2017, there were 12–14 requests total. Within the first month and a half of 2018, we secured more than 30 requests through the tool. This was a huge bonus we were pleased to see.

How did Fuzzy Math perform from a project management standpoint?

The team's design method fit perfectly with our Agile development process. They were very flexible with us. We had a standing review meeting every week. I always looked forward to seeing the designs for each new branded template. It was exciting to watch them bring our concepts to life.

Communication was fantastic. The project lead was always in constant communication with our director of UX, who was leading the efforts. They were responsive to all our questions.

We had a cyclical schedule. As they completed the design of the brand, we moved that design to our development team. Then, our development team started creating the template within Adobe Experience Manager for that brand. As it was being developed, Fuzzy Math stayed involved for questions and supported us in figuring out the design challenges around those questions. Fuzzy Math was wonderfully attentive as questions popped up.

What did you find most impressive about them?

Throughout the project, we always felt like their number one client. They worked with other clients during our project, but it didn’t impede or infringe upon the velocity or quality of work we were getting from them.

The overall engagement from their team members was great. Every week, when we’d meet with them, we looked forward to hanging out with them. They’re great people to work with. That goes a long way when you have a long, grueling project.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be as open and transparent as possible. They will be empathetic to your needs, but no one can read your mind. We immediately felt an inherent trust in Fuzzy Math, so we included them in a lot of discussions. Understanding us enabled them to step up and pitch in. They felt like an extension of our team.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Prototype Dev for Visual Marketing Company

“They took ownership of the project and helped us make our product even better.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - June 2018
Project summary: 

After helping build out a concept, Fuzzy Math designed wireframes and built a prototype of a new platform. They handled both the creative design and the development.

The Reviewer
 
201-500 Employees
 
Rosemont, Illinois
Brian Balduf
CEO, VHT Studios
 
Verified
The Review
Feedback summary: 

The prototype got rave reviews and investors were impressed. Fuzzy Math exceeded all expectations, while their proactive approach and commitment to the project’s success made them stand out among competitors.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of VHT Studios. We're a visual marketing company and we work primarily in the real estate industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

We're developing a new line of business and we're looking for investors. We needed a partner to help us build a prototype of what our new platform would look like and what it would do.

SOLUTION

What was the scope of their involvement?

We presented our concept to them in a couple of sketches and they did everything else. They did the storyboard and designed the wireframes, providing recommendations on how we could improve our concept. Then, they built the prototype of our new platform, managing both the creative design and the development. The demo model replicates what the actual platform will do.

What is the team composition?

We worked with their team lead, a creative person, a designer, and a developer.

How did you come to work with Fuzzy Math?

We worked with them in the past and we liked the quality of their work. We also interviewed other companies for this project, but Fuzzy Media was our first choice.

How much have you invested with them?

We spent between $35,000–$40,000.

What is the status of this engagement?

We worked with them between February–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got an incredible response, and we actually received three offers. Fuzzy Math made the prototype very visual, so everyone is impressed with it. People even think that's an actual live product, which is exactly what we wanted.

How did Fuzzy Math perform from a project management standpoint?

We spent a lot of time up front making sure everyone was working towards the common goal. Fuzzy Math was always on top of things, so we never had to push them. Their team lead really kept us on track with the project. 

What did you find most impressive about them?

They took ownership of the project and helped us make our product even better. Many companies just follow directions, but Fuzzy Math really cared about our success.

Are there any areas they could improve?

No, we haven't had any issues.

Do you have any advice for potential customers?

Follow their lead. As long as you can clearly articulate your expectations, they can meet them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX and UI for Education Company

“The quality is never rushed, and they clearly spend a lot of time and care on our projects.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Apr. 2017
Project summary: 

Fuzzy Math collaborates on a variety of projects with a higher education software provider. Initiatives include a compliance dashboard, analytics for publisher partners, and a complete UI overhaul.

The Reviewer
 
1001-10,000 Employees
 
Westchester, Illinois
Director, Education Company
 
Verified
The Review
Feedback summary: 

The most impactful project was the UI redesign, and campus feedback was instantly positive. Fuzzy Math is invested in project outcomes and functions as a partner. Their approach is both laidback and professional and they are easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product management and development at software developer. My team oversees a software suite that supports higher education institutions and course materials management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fuzzy Math?

We’ve used them for a few different projects. We initially brought them on to do a dashboard to track instructor submissions, but have since used them for two larger projects.

SOLUTION

What was the scope of their involvement?

In addition to the compliance dashboard project and an analytics dashboard for our publisher partners, one of the most important projects they worked on was a UI overhaul for one of our products. They took a holistic approach and analyzed our website. Once that was complete, they gave us an evaluation of what was working and what could be designed better.

We discussed our vision, and they came up with a few different versions of what they thought would benefit us. After we gave them feedback, they built updated wireframes and came up with a solidly consistent look and feel for us. It’s clean and concise, and includes a comprehensive pattern library. They created a fantastic, living document with embedded HTML. There is no guesswork on how to build each icon or button, all we have to do is grab it and insert it into the code whenever we want to make changes.

What is the team composition?

We interacted with a team of three or four people, including a project lead and a design lead. It was good to have a mix of people working on the project, since they each brought a different opinion and viewpoint to guide the process.

How did you come to work with Fuzzy Math?

My former boss discovered them and brought them in for the first projects we did with them. The first project was the single-page compliance dashboard, which they did a good job on. I liked their working style, so when the time came to redo my UI, I immediately reached out to them about the project.

How much have you invested with them?

I believe we’ve spent around $80,000 with them.

What is the status of this engagement?

We’ve worked with them on several projects, but the UI redesign started around January 2016 and ran through April 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest indicator of the impact is all the positive feedback we’ve received regarding the new UI. Previously, our feedback was mixed, which was one reason we decided to do this revamp. We immediately heard positive responses from the campuses and stores that have our products, so we know the project has paid off.

How did Fuzzy Math perform from a project management standpoint?

Deliverables are always right on target. They always stick to the timelines we agree upon in the statement of work and often deliver ahead of schedule. The quality is never rushed, and they clearly spend a lot of time and care on our projects.

We email regularly and have half-hour weekly meetings to go over touch points. Each project has a set of milestones that we establish at the beginning. As they complete each milestone, they check it off, send us previews of the work, and move on to the next part of the project.

What did you find most impressive about them?

Their approach is very professional, but also laidback and casual. I’m not a serious person, so that kind of blend appeals to me. Even though they’re not exclusively our partner, they’re fully invested in our projects and the final results.

Are there any areas they could improve?

I’ve had nothing but really good experiences with them. They do really well with project management and deliverables, and I can’t think of any criticisms for them.

Do you have any advice for potential customers?

If you work with any third-party vendor that isn’t physically in your office, keep the lines of communication open. We’re always most successful when we have weekly updates to keep the project on track. They process stayed focused and we didn’t have to go back and fix things.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
FUZZY MATH, LLC
Status
Active
Jurisdiction of Formation
Illinois
Id
3094464
Date of Formation
Mar 16, 2009
Source
Office of the Illinois Secretary of State
Last updated
Jan 19, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
20
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
September 2, 2020