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4.8
30 reviews

Perpetual is a software product innovation and development company based in New York city. We develop great user experiences and cutting edge software for select clients.

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2012
Show all +
New York, NY
headquarters
  • 134 W 29th St, 607
    New York, NY 10001
    United States
    212-904-1497

Reviews

4.8
30 reviews
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iOS Dev Staff Augmentation for Market Data Terminal

“We've won awards for the finished product, and a lot of their work went into that success.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2014 - May 2015
Project summary: 

Perpetual provided staff augmentation for a FinTech company. To ensure a bigger market share at launch, they adapted code to be more compatible with multiple devices and modalities.

The Reviewer
 
1-10 Employees
 
New York, New York
Vivek Nasta
CEO & Founder, Scout Finance
 
Verified
The Review
Feedback summary: 

Thanks to the resources Perpetual supplied, development time decreased by about 60%, and project costs were significantly reduced. Perpetual communicated and responded well, and their performance always matched or exceeded that of the internal team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Scout Finance is the first to market mobile data terminal for investors. I'm the CEO and founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We wanted to find a way to give finance professionals the data they needed on the go. There were no good options on the market, and we wanted to fill that void.

SOLUTION

What was the scope of their involvement?

They augmented our staff with iOS engineers to accelerate development for this app. We wanted to create different modalities for the app to be more compatible with different devices and via the web. We asked them to refactor the code for those other approaches, which helped us capture a bigger market share and make a splash quickly. That refactoring lightened the burden and saved us from creating entirely new apps.

What is the team composition?

We had three developers and a project manager, who kept is on the same page.

How did you come to work with Perpetual?

I worked with our main contact a long time ago, so that relationship already existed. When I wanted to augment my staff, it was natural to speak with them about what they could offer. Perpetual also came up frequently in conversation as an excellent vendor.

How much have you invested with them?

We spent about $500,000–$600,000 on their services.

What is the status of this engagement?

The whole engagement lasted about six months, and we wrapped up around May 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They decreased our development time by about 60%, which saved us hundreds of thousands of dollars. We've won awards for the finished product, and a lot of their work went into that success.

How did Perpetual perform from a project management standpoint?

They were excellent communicators, and they finished all their work on time. If there were any issues, they were very responsive. They were there when we needed them, and they set us up well to work on our own. They were as good at management as they were at coding. We worked in Jira, and they had access to our Jira board. That allowed them to clean up some of our entries. They were also on Slack and introduced some helpful design tools and other technologies.

What did you find most impressive about them?

They're really amazing project managers, and they really offer a complete package. They were always as good or better than our own employees.

Are there any areas they could improve?

They were fantastic, and I don't have anything to criticize. I only wish there were more of them.

Do you have any advice for potential customers?

See them as more than just coders. They can be true team members with broad sets of capabilities.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development Support for Creative Agency

"Perpetual is one of the best development companies I've worked with."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Mar. 2019
Project summary: 

Perpetual helped redesign a website to boost overall functionality and design. Key features included dropdown menus, homepage layout, and aesthetic updates.

The Reviewer
 
1-10 Employees
 
Brooklyn, New York
Shaina Thomas
Senior Project Manager, Special Operation
 
Verified
The Review
Feedback summary: 

The amount of visibility increased markedly since the engagement began, with an article about the site appearing in the Wall Street Journal. Perpetual kept the project moving through consistent communication and frequent updates. A willingness to go the extra mile made them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m a senior project manager at Special Operations, a creative agency located in New York. We do website, branding, and campaign work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual? 

We have a client whose website needed refreshing. We’d originally designed the site about a year ago, but there were new technologies available. We wanted to make a few updates to ensure that they stay on top of their market.

SOLUTION

What was the scope of their involvement? 

Perpetual created new features for a venture capital firm’s website. They created dropdown menus to display information in a sleek and digestible way. They updated the news page to make it easier to pull articles. They made aesthetic updates to the team member page. They updated the layout of the homepage to make multiple items appear above the fold. They also offered input on UX for mobile design.

The project took place over three phases, and each phase focused on 5–6 updates. Whenever a feature was added or updated on the frontend, Perpetual also updated the code in the CMS on the backend. They wanted to make it easier for the client to go in and edit features as needed.

What is the team composition? 

Ryan (Full Stack Developer, Perpetual) and Amish (CEO, Perpetual) were our main contacts. In total, we had a team of four people working on our project. 

How did you come to work with Perpetual?

Our founder had worked with Amish before I was part of the team. As this project was for a high-profile client, we definitely wanted to go with an established company.

How much have you invested with them? 

With all the phases included, we spent between $15,000–$20,000. 

What is the status of this engagement?

The project took place from October 2018–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The redesigned site is great. After the updates went live, our client was featured in the Wall Street Journal. The piece was very complimentary about the new site, highlighting the up-to-date branding. It was amazing to get that level of PR and eyeballs on the new site. 

How did Perpetual perform from a project management standpoint? 

Ryan is awesome. They kept a running tracker in Google Sheets so that we were always able to communicate with their team. The Sheet was constantly updated so we never had to question if a task was done. The entire process was very smooth.

What did you find most impressive about them? 

Perpetual was always willing to do additional market research in order to improve their background knowledge on the project. The first thing they sent over to us was a comprehensive spreadsheet of other VC firms. They’d done an analysis of features on their websites that we could incorporate, which was really helpful. 

Are there any areas they could improve? 

No. Perpetual is one of the best development companies I've worked with. 

Do you have any advice for potential customers? 

Before approaching any developer with an ask, get as much information from your client about the goals of the project as you can. It's a good rule of thumb that the more work you do before starting will result in a better project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them.

UX/UI & Development Services for Fintech Company

"There’s been positive feedback about their performance."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - 2015
Project summary: 

Perpetual was hired to improve customer experience and satisfaction amongst a variety of products. Along with designing a sales site, their team redesigned an existing video portal.

The Reviewer
 
10,000+ Employees
 
New York, New York
Amit Jain
Head of News & Research, Refinitiv
 
Verified
The Review
Feedback summary: 

Internal feedback on Perpetual’s quality services has been positive. Their team is willing to go above and beyond, meeting every deadline. Their responsiveness was also noteworthy. Customers can expect a dedicated design team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a fintech company. I head up a product here for news and risk products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

Our company had a product we wanted to grow. We were seeking new ways to tell the story of our product as well as redesign the experience to improve customer satisfaction.

SOLUTION

What was the scope of their involvement?

Perpetual designed a sales collateral site and redesigned an existing portal. By showcasing our capabilities, they were able to adapt to our proprietary framework. There was quite a bit of ideation, and then ultimately, their team set up the end-to-end portal for video.

What is the team composition?

We worked with a dev team of four or five, along with a UX expert.

How did you come to work with Perpetual?

We found that Perpetua was keen to understand the problems we were facing. They were willing to get into the bulk of the work rather than finding a clear solution right off the bat.

How much have you invested with them?

The project cost around $100,000.

What is the status of this engagement?

We worked with Perpetual from 2013–2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There’s been positive feedback about their performance. Video views increased significantly. The sales team also appreciated the sales collateral work their team completed.

How did Perpetual perform from a project management standpoint?

Their project management style was efficient. Perpetual was timely and responsive, giving us a clear sense of milestones. Basecamp was the primary project management tool.

What did you find most impressive about them?

I think we covered it all. Perpetual did an excellent job.

Are there any areas they could improve?

There are always areas to improve, but nothing specific stands out.

Do you have any advice for potential customers?

Having an incremental approach and constant engagement is key.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Health Professionals Freelance Community

“They have a positive, can-do attitude, even when some of our asks are challenging.”

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5.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Ongoing
Project summary: 

Perpetual developed the MVP for a SaaS-based platform that links health professionals with hospitals in need of additional staff. Features include dynamic matching capabilities and user-generated profiles.

The Reviewer
 
1-10 Employees
 
California
Co-founder & CEO, Health Professionals Freelance Community
 
Verified
The Review
Feedback summary: 

Their team is cooperative, flexible, and easy to work with. They were able to turn the first iteration of the project around fairly quickly and they utilize project management tools well to maintain communication. Requests for new features are met promptly and effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of a freelance community for health professionals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We had an idea for the kind of app we needed and recognized that we couldn’t hire a full-time staffer to build it in-house. We wanted to find an end-to-end service agency that could help create our SaaS platform.

SOLUTION

What was the scope of their involvement?

We’re essentially offering users a marketplace—our platform connects hospitals with health professionals. We needed dynamic matching capabilities to pair available doctors with hospital vacancies. On top of that, we wanted to offer user profiles so that individual users and hospitals can learn about each other in the event of a match. Perpetual helped us build out an initial version of the platform.

What is the team composition? 

I think the full team was six people, with three in New York and three in India.

How did you come to work with Perpetual?

Their owner and I worked together at a previous company. I was evaluating several other companies as well, but I chose them because I knew they were credible and reliable. They understood what we needed right away and had experience doing similar work, which made the process very easy.

How much have you invested with them?

We’ve spent around $130,000 to date.

What is the status of this engagement?

We started working with them in September 2018, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a development lens, they consistently deliver the key features that we ask for. On a qualitative level, our working relationship with the team in India has significantly improved thanks to better communication.

How did Perpetual perform from a project management standpoint?

They cooperate well with our team, and it’s easy to coordinate the project using Slack and Jira. We also go through sprints, where we lay out all of the upcoming deliverables. Everyone is friendly and easy to work with, and the team member who handles the creative work is excellent. One of their other team members was a bit inexperienced, though, and while they delivered a functional MVP with a quick turnaround, there’s definitely room for improvement.

What did you find most impressive about them?

They have a positive, can-do attitude, even when some of our asks are challenging. Having that kind of mindset has helped us overcome many of our initial challenges as a startup.

Are there any areas they could improve?

I’d like greater clarity on the difference between a project manager and a product manager. One of the team members brought on felt too inexperienced to be a product manager. To me, that’s someone who should have an in-depth knowledge of the product and be intimately involved with the production. The person we worked with just didn’t seem to have that depth.

Do you have any advice for potential customers?

Understand that there might be a lot of changes as you go along. Their team is very accommodating, so just be clear with your requirements and set priorities as effectively as possible.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev Support for Development Company

“Perpetual delivered a high-quality product despite many uncertainties we had about the project.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
July - Dec. 2015
Project summary: 

Perpetual developed a web app that helps manage a workflow between creators and the brands that want to make an advertising offer. The app has an e-commerce element and allows creators to make a purchase.

The Reviewer
 
1-10 Employees
 
United Kingdom
CEO, Development Company
 
Verified
The Review
Feedback summary: 

The feedback from users has been positive and the in-house team is impressed with Perpetual’s agile approach. Perpetual went above and beyond to meet all needs, while their talented engineering team and ability to ask the right questions earned them trust.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We were looking for a vendor to develop a web application for us.

SOLUTION

What was the scope of their involvement?

Perpetual developed a mobile responsive web application that supports workflow management and communication between our creators and different brands. Brands can identify talent that aligns with their needs by viewing a landing page inside the application and asking our creators a few questions–before making an advertising offer. Creators, on the other side, have an opportunity to understand whether a brand is serious about its offer. There is also an e-commerce element that allows the creator to make a purchase and confirm the engagement. Perpetual used Mongo, Angular, and node.js for development. They guided the entire process from beginning to end.

What is the team composition?

We worked with a tech lead and about eight developers.

How did you come to work with Perpetual?

They were referred to us by someone who had worked with them previously.

How much have you invested with them?

We spent between $80,000–$100,000.

What is the status of this engagement?

We worked with them between July–December 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received a lot of great feedback from both brands and creators. It ended up being a complex software, and we really appreciated Perpetual's attention to detail in building out the workflow. We conducted the user testing and every stage of the workflow turned out to be very well articulated.

How did Perpetual perform from a project management standpoint?

They delivered a quality product on time. Also, they were very agile and transparent. They scaled up and scaled down very well depending on our needs. We used Slack, InVision, and Zoom to communicate.

What did you find most impressive about them?

Perpetual delivered a high-quality product despite many uncertainties we had about the project. Also, they're very UX-focused and have a capable engineering team. They asked us all the right questions about the end user, which helped us work in a collaborative manner. 

Are there any areas they could improve?

No. They gave us everything we asked of them.

Do you have any advice for potential customers?

They're truly a product development model team. Give them your requirements and be transparent about your needs. They'll come back to you with valuable recommendations and they'll do a great job assessing your pain points.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

UX/UI for Financial Services Research Group

“They've done a phenomenal job with the designs.”

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4.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Ongoing
Project summary: 

Using the requirements provided by the in-house team, Perpetual is overseeing UI/UX design for a product. They're building different modules for multiple personas.

The Reviewer
 
201-500 Employees
 
New York Metro Area
CTO, Financial Services Research Group
 
Verified
The Review
Feedback summary: 

The in-house team is impressed with the quality of work and the quick turnaround times. Creative and knowledgeable Perpetual met all needs, while their ability to work collaboratively and provide feedback made them a go-to partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of a financial services research group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We were looking for a vendor to help us with UI/UX design.

SOLUTION

What was the scope of their involvement?

They're designing screens and managing UI/UX design for our product. First, we gave them a scope of different personas and explained how our customers would use our products. Then, Perpetual built different modules for those personas.

What is the team composition?

We work directly with a UX designer and a UI designer.

How did you come to work with Perpetual?

I worked with their CEO previously, so I knew they'd do a good job.

How much have you invested with them?

We've spent about $60,000.

What is the status of this engagement?

We started working with them in November 2018, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've done a phenomenal job with the designs. They understood all of our requirements, so they're producing the results quickly.

How did Perpetual perform from a project management standpoint?

We defined the timeline, the price, and the scope of work in advance and they did an excellent job with estimation. We use Microsoft Teams for communication and they do their designs in InVision.

What did you find most impressive about them?

They combine hands-on skills with a creative thought process. That is a rare skill and helps them do a top-notch job.

Are there any areas they could improve?

It'd be good to have a project manager who would keep the project on track when the scope of work is changing.

Do you have any advice for potential customers?

They're an excellent partner and do high-quality work. They work well collaboratively and provide real-time feedback.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    The project cost us more than we had expected, but that was partly our fault.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ruby on Rails Development for Hospitality Company

"They have a solid team and do high-quality work."

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Mar. - May 2018
Project summary: 

Using requirements provided by an in-house team, Perpetual assisted with Ruby on Rails development and built API integrations with various platforms.

The Reviewer
 
201-500 Employees
 
San Francisco Bay Area
VP of Product and Engineering, Hospitality Company
 
Verified
The Review
Feedback summary: 

The listings uptime is higher, and revenue has increased. Perpetual delivered a high-quality product, while their commitment to the projects success and ability to work fast made them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of product and engineering at a hospitality company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We were scaling our company very rapidly, and we wanted to make faster progress in building our technology. We didn't have enough resources in-house at that time, so we were looking for a vendor to help us with development.

SOLUTION

What was the scope of their involvement?

Our product is fairly self-contained, so projects can be can be modularized and handed off to an external team that works remotely. We distribute large units to various platforms, such as Booking.com, Expedia, and Tripadvisor. Perpetual built API integrations with those platforms for us. We gave them our requirements, and they executed them, interfacing with our in-house team daily. They mostly used Ruby on Rails for development. In addition to building the functionality, they also helped us with testing.

What is the team composition?

We worked with three members of their team.

How did you come to work with Perpetual?

They have excellent technical skills and their rates are affordable. We had a phone conversation with them and then, we decided to hire them.

How much have you invested with them?

We spent between $10,000–$30,000.

What is the status of this engagement?

The project lasted between March–May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're able to monitor our listings better, and our uptime is higher overall, which has a direct impact on our revenue.

How did Perpetual perform from a project management standpoint?

They were very responsive and worked fast. We had daily stand-ups with them, and they joined us from India. They were very organized, so we didn't have any issues with the time difference. We used Slack to stay in touch, and we used Asana for project management.

What did you find most impressive about them?

They have a solid team and do high-quality work. They're genuinely passionate about what they do, so we enjoyed working with them.

Are there any areas they could improve?

We had some miscommunication about defining the unit costs upfront, but that was partly our fault (it was the first time we were working with Perpetual, and we hadn't defined some of the test cases). So maybe one area of improvement for them is to be a little more proactive in defining test cases upfront.

Do you have any advice for potential customers?

They have excellent developers but make sure to collaborate and agree on test cases upfront.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

UX Design, Branding, & Wireframes for Cryptocurrency Startup

"Perpetual had a thorough, well-planned approach that they executed effectively."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Oct. 2018
Project summary: 

Perpetual provided UX designs, wireframes, and branding support for an MVP. They produced updated collateral and internal documents to match the new company image.

The Reviewer
 
1-10 Employees
 
New York Metro Area
CTO, Cryptocurrency Startup
 
Verified
The Review
Feedback summary: 

The completed mock-ups and designs for the MVP were positively received and delivered on time. The team at Perpetual was impressive throughout the process and excelled in producing a quality product. Their attentiveness and organization made the project smooth and productive.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the CTO for a cryptocurrency startup involving transactions with gold. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We hired Perpetual to design the user experience, branding, and general mock-ups for our MVP.

SOLUTION

What was the scope of their involvement?

After figuring out our user flow, we began the UX design stage with Perpetual. Their team began with building screens that aligned with our detailed requirement list. They built the MVP to include all the necessary features.

Additionally, they provided branding services. This process included creating collateral materials and modifying the mock-ups to reflect the new visuals. We incorporated the designs into our internal documents and presentations. Their team assisted with building a web page that showcased our product and the new image.

What is the team composition?

I worked directly with Amish (Head of Product Development, Perpetual) and Shawna (UX/UI Designer, Perpetual). Throughout the project, they scaled up and down as needed. There were multiple designers and engineers provided as resources.

How did you come to work with Perpetual?

We followed a recommendation and interviewed Amish. Although I considered several teams in my network, it was clear Perpetual had more knowledge about the process than anyone else. Their domain expertise and confidence led me to choose them for the project.

How much have you invested with them?

We spent $30,000 on the project.

What is the status of this engagement?

We worked together from May–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work from Perpetua was well received and satisfied the original set of requirements we set.

How did Perpetual perform from a project management standpoint?

They were organized, disciplined, and timely. We used Slack and Zoom to manage the project, and we were very impressed with the amount they followed up. They used InVision and Google Drive for the mock-ups.

What did you find most impressive about them?

Perpetual had a thorough, well-planned approach that they executed effectively. Additionally, everything was done on time.

Are there any areas they could improve?

There’s nothing they could have done better—we had no problem with them.

Do you have any advice for potential customers?

Go into the project prepared with what you want, and Perpetual will deliver.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Management & UX for Investment Technology Firm

“They helped us see the project more holistically. That wouldn’t have been possible without them.”

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4.0

Quality: 
3.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Sep. 2017 - Ongoing
Project summary: 

Perpetual provides product management and UX expertise, taking care of dev, QA, and design. The resources are located on site and collaborate with the in-house team. The partnership is currently winding down.

The Reviewer
 
201-500 Employees
 
New York Metro Area
Head of Enterprise Products, Investment Technology Firm
 
Verified
The Review
Feedback summary: 

Perpetual has decent product management, but their real expertise is in UX. The product managers required more oversight and didn’t always meet goals, but the UX consultant did great work and consistently exceeded expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of enterprise products for a data aggregation and distribution company in institutional finance. We work on multiple content types: research, modes, and interaction.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We needed a partner to help us build out the interactions management and entitlement side of our platform.

SOLUTION

What was the scope of their involvement?

Perpetual is in charge of prouct management and UX. The product management is more high-level, making sure everything is running smoothly. We give them basic business use cases, and they design the screens and create the story. They make sure that dev and QA is functioning properly. The UX consultant also designs screens, but it’s for a wider range of tasks. All resources are located on site, so as to be able to work more closely with our team.

What is the team composition?

They provide a senior and junior product manager and a UX expert.

How did you come to work with Perpetual?

My boss had worked with them previously.

How much have you invested with them?

We’ve spent around $300,000.

What is the status of this engagement?

We’ve been working together since September 2017, but the partnership is winding down.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us see the project more holistically. That wouldn’t have been possible without them.

How did Perpetual perform from a project management standpoint?

Their senior product manager didn’t always have his work done, even when he’d said he would. He’s begun to disengage with the project near the end, knowing it’s coming to a close. The junior product manager frequently checks in, but we’ve had to be more involved than we expected. We mainly communicate via Slack, Skype, and Jira.

What did you find most impressive about them?

Their UX consultant is fantastic. He stayed late and went above and beyond. He made great designs and had a thoughtful process, taking into consideration what we wanted.

Are there any areas they could improve?

Their UX is better than their product management. We had our top choice for a product manager, but he was unavailable, so we got our second and third selections. The senior manager understood the space but didn’t grasp the nuances of our business, which caused some problems.

Do you have any advice for future clients of theirs?

Make them feel like part of your team to get them invested in the process. Also, frequently check in with your product managers to make sure they’re on track.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Shopify & WordPress Dev for Creative Agency

"Their flexibility to work on different kinds of development platforms made them easy to work with."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Oct. 2018
Project summary: 

Perpetual created a custom frontend design for a Shopify e-commerce platform. They also helped build and implement the backend for a custom WordPress site.

The Reviewer
 
1-10 Employees
 
Washington, District of Columbia
Creative Directory, Creative Agency
 
Verified
The Review
Feedback summary: 

Internal and external feedback has been overwhelmingly positive. Perpetual kept the project moving (and on budget) through constant communication, providing critical status updates throughout the engagement. Expertise and meticulousness were hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a creative agency. We handle a lot of different tasks such as brand design, digital campaigns, and building websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We handle most of the design and strategic development on our end. We needed a partner to help us build some of the websites and platforms we designed.

SOLUTION

What was the scope of their involvement?

We worked with Perpetual on two CMS-driven projects. For one, they developed an e-commerce platform for a shopping experience. The client wanted to use Shopify Plus. Perpetual created a custom frontend design, and then implemented the design within Shopify's framework. Because the site was for custom furniture, it required them to build many different combinations.

They also led a mission-critical website implementation. They helped build and implement the backend for a custom WordPress site. They've helped with UX/UI design as well, translating some of our sketches or PSD files into more functional responsive executions.

What is the team composition?

We typically work with a project manager, a developer or team of developers, and UX/UI designers.

How did you come to work with Perpetual?

I worked with one of their founders at an agency several years ago. We had a good working relationship, and I knew that they were proficient.

How much have you invested with them?

We spent between $30,000–$50,000.

What is the status of this engagement?

We worked together from June–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The tangible benchmarks were that they delivered on time and on budget. The subjective component is that in both cases the brands or clients we work with were extremely happy.

How did Perpetual perform from a project management standpoint?

Their team was quite impressive. They’re super professional. They were responsive, even late and on the weekend. We used Slack on one project and another we just communicated through email. They were open to using whatever technology or style worked for us.

What did you find most impressive about them?

They had a pleasant disposition and great technical proficiency. Their flexibility to work on different kinds of development platforms made them easy to work with.

Are there any areas they could improve?

No, nothing immediately comes to mind.

Do you have any advice for potential customers?

Not really.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to other people.