What evidence can you share that demonstrates the impact of the engagement?
From a development lens, they consistently deliver the key features that we ask for. On a qualitative level, our working relationship with the team in India has significantly improved thanks to better communication.
How did Perpetual perform from a project management standpoint?
They cooperate well with our team, and it’s easy to coordinate the project using Slack and Jira. We also go through sprints, where we lay out all of the upcoming deliverables. Everyone is friendly and easy to work with, and the team member who handles the creative work is excellent. One of their other team members was a bit inexperienced, though, and while they delivered a functional MVP with a quick turnaround, there’s definitely room for improvement.
What did you find most impressive about them?
They have a positive, can-do attitude, even when some of our asks are challenging. Having that kind of mindset has helped us overcome many of our initial challenges as a startup.
Are there any areas they could improve?
I’d like greater clarity on the difference between a project manager and a product manager. One of the team members brought on felt too inexperienced to be a product manager. To me, that’s someone who should have an in-depth knowledge of the product and be intimately involved with the production. The person we worked with just didn’t seem to have that depth.
Do you have any advice for potential customers?
Understand that there might be a lot of changes as you go along. Their team is very accommodating, so just be clear with your requirements and set priorities as effectively as possible.