What evidence can you share that demonstrates the impact of the engagement?
We got our biggest single investment through Perpetual of $250,000. That was very exciting for us, and we definitely couldn’t have done it without them. They helped us win other investments as well.
Amish was able to think from a business perspective in a way we wouldn’t necessarily have expected from someone providing those kinds of services. We literally brought them to the pitch, and it made a huge difference.
The code they wrote continues to run years later, despite all the changes that have happened on the web. That’s pretty impressive. The team understood our cultural needs, both the company’s and those of our clients, and they translated those for the India team.
I’ve worked with teams from other countries, and it tends to be hard to do and exhausting. There’s usually a lot of overhead for that, but Perpetual did a good job of making it a seamless experience.
How did Perpetual perform from a project management standpoint?
They were engaged and willing to meet face-to-face with us. The designer they assigned us was embedded on our team for a period of time, and Amish came to our office to support the internal team we hired. This was a totally different experience than what working with a team abroad usually entails.
In terms of deadlines, we did a lot very quickly on a tight budget. There were a lot of pivots, so it’s remarkable that we were able to stay on track and accomplish as much as we did.
What did you find most impressive about them?
The way they grew with us was really helpful. We started small, putting together the early design, and Perpetual helped us build a team after we got some funding. There were a lot of pivots.
We were only focused on an iPad app initially, and we expanded to web and Chromebooks. That required making a lot of changes, and Perpetual adapted to those quickly and supported us.
Are there any areas they could improve?
It was a good experience overall. There were times when we needed a stronger hand and more guidance from them. There’s always an opportunity to do a better job of helping the stakeholders help themselves.
Do you have any advice for future clients of theirs?
I’d definitely try to take advantage of Amish. He’s a great partner to work with, and he has a great network and a lot of knowledge across a series of related spaces.