What evidence can you share that demonstrates the impact of the engagement?
They’re professional in a way that makes for a very easy relationship. They understand what they need to do, and they get it done. If it doesn’t happen, we’ll figure out how to make it work, and enter a problem-solving mode, as opposed to an excuse-making one.
With a previous project from last year, the client had a lot of changing requests. At the end of the day, it was still a pleasant experience, trying to solve all of that together, and them taking the initiative on my behalf.
How did Studio Simpatico perform from a project management standpoint?
They’re self-sufficient in terms of project management, so I didn’t need to hire an additional person for that. The hours I spent managing the project are low compared to other vendors I’ve worked with. Simpatico took the management burden away from me, until the QA phase. Once we gave them the requirements, they understood what they had to do.
They were very responsive; they’re absolutely great when it comes to communication, much quicker than other partners. We used Basecamp throughout.
What did you find most impressive about them?
The human side of things is impressive; I really enjoyed working with them because they’re very quirky. They’re on top of things and are experts, but most importantly, there’s no corporate flavor to working with them. Walking into the office and getting a smile is a good thing.
Are there any areas they could improve?
We only use Basecamp for project tracking. If a bigger the agency hired them, they might need more transparency on the hours spent or burn reports. They don’t provide that to me, because we have an understanding from one small agency to the other.
Do you have any advice for future clients of theirs?
They’re practiced problem solvers so, when something doesn’t work, they find out ways to do it and offer helpful solutions. It’s very proactive, which gives me peace of mind. That’s a rare quality, which is something I want to see from most of my vendors.