Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.
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$1,000+$50 - $99 / hr10 - 49Houston, TX
Services provided
Apollo Answering Service, LLC is a call center company. Launched in 1966, their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
Services provided
Outsource Consultants is a phone answering service established in 2013. The team focuses on Call Center Services and Back Office Outsourcing and is based in Minneapolis, Minnesota.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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$1,000+Undisclosed10 - 49Dorking, England
Services provided
Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Cynergy BPO is a small Business Consulting company. Launched in 2023, the team offers Business Consulting and Call Center Services.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
Services provided
Get B2B Leads is a midsize Los Angeles, California-based Sales Outsourcing company. The team provides Sales Outsourcing and Social Media Marketing.
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$10,000+< $25 / hr250 - 999Chicago, IL
Services provided
Big data analytics company Touch Support was founded in 2003. The company provides BI & big data consulting & SI and cloud consulting & SI.
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$25,000+$25 - $49 / hr250 - 999Bengaluru, India
Services provided
In Bengaluru, India and Austin, Texas, Soliton Technologies Pvt Ltd is a custom software development firm. Their services include Custom Software Development and Enterprise App Modernization.
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$1,000+< $25 / hr250 - 999Scottsdale, AZ
Services provided
Located in Scottsdale, Arizona, Remote Raven is a midsize Cybersecurity company. The team focuses on Cybersecurity and IT staff augmentation.
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UndisclosedUndisclosed50 - 249New Delhi, India
Services provided
Founded in 2011, Eminenture Technologies is a midsize New Delhi, India-based Digital Strategy company. Their services include Digital Strategy and IT managed services.
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$1,000+< $25 / hr50 - 249Sheridan, WY
Services provided
VirtualCare Assistants is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2024.
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$5,000+$50 - $99 / hr10 - 49Lisarow, Australia
Services provided
Launched in 2010, VA World Outsourcing is a Customer Service Outsourcing company. Their team specializes in Customer Service Outsourcing and Call Center Services.
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Undisclosed$25 - $49 / hr50 - 249Alpharetta, GA
Services provided
My BTLR, a Back Office Outsourcing company, is in Alpharetta, Georgia. They specialize in Back Office Outsourcing and Staffing and were established in 2016.
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UndisclosedUndisclosed10 - 49Sahibzada Ajit Singh Nagar, India
Services provided
Estate Guardians is a Customer Service Outsourcing company established in 2002. The small team focuses on Customer Service Outsourcing and Commercial Property Management.
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UndisclosedUndisclosed50 - 249Old Bridge, NJ
Services provided
Front Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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$100,000+< $25 / hr50 - 249Ikeja, Nigeria
Services provided
Intercom Nigeria, a phone answering service, is based in Ikeja, Nigeria and FCT, Nigeria. They provide Call Center Services and unified communications consulting & SI and were established in 2010.
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$10,000+< $25 / hr50 - 249
Services provided
Customer Service Outsourcing company Precise Virtual Teams specializes in Customer Service Outsourcing and Back Office Outsourcing. They are located in Altamonte Springs, Florida.
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Undisclosed< $25 / hr2 - 9Rhoose, Wales
Services provided
CBBS Ltd is a small Rhoose, Wales-based Finance & Accounting Outsourcing (FAO) company. The team offers Finance & Accounting Outsourcing (FAO) and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Hyderabad, India
Services provided
Canadian Global Link, a phone answering service, was established in 1995. The team provides Call Center Services and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9Dhaka, Bangladesh
Services provided
Virtual Fellows, a call center service, was launched in 2019. The small team offers Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr2 - 9
Services provided
Dhanaram Infotech is an AI development company. Founded in 2026, the agency is headquartered in Madurai, India. Their services include Artificial Intelligence and Computer Engineering.
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Undisclosed< $25 / hr2 - 9
Services provided
BPO Business Consultant is an answering service company. Founded in 2025, the company focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
Founded in 2021, CSS is a web design agency. The team focuses on Web Design and Web Development and is in Antananarivo, Madagascar.
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$1,000+< $25 / hr50 - 249
Services provided
Answer Tenant is a call center service. Located in Sheridan, Wyoming, the agency provides Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
Established in 2016, Connect Middle East, a small Business Consulting company, is located in Dubai, United Arab Emirates. Their services include Business Consulting and Customer Service Outsourcing.
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$5,000+Undisclosed50 - 249Sankt Pölten, Austria
Services provided
Benefit Partner GmbH, a midsize phone answering service, is in Sankt Pölten, Austria. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
MMDSmart - Cloud Communication Business Solutions is a Business Consulting company. Located in Sofia, Bulgaria, the company specializes in Business Consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49Reno, NV
Services provided
Call center company Answerwest Inc was launched in 1987. The company focuses on Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49Helsinki, Finland
Services provided
Launched in 2016, Digizer, a small Digital Strategy company, is in Helsinki, Finland and Oulu, Finland. Their services include Digital Strategy and Other Digital Marketing.
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$1,000+< $25 / hr10 - 49Rathcoole, Ireland
Services provided
Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
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$25,000+$50 - $99 / hr10 - 49Graz, Austria
Services provided
AI company Avataris was founded in 2019. The team offers Artificial Intelligence and Customer Service Outsourcing and is in Graz, Austria.
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UndisclosedUndisclosed10 - 49Navi Mumbai, India
Services provided
WTM IT is a Conversion Optimization company. Located in Navi Mumbai, India, the company was established in 2014. Their team focuses on Conversion Optimization and Web Development.
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UndisclosedUndisclosed10 - 49Lakewood Ranch, FL
Services provided
99 Calls, a SEO services firm, was established in 2010. They offers Search Engine Optimization and Pay Per Click.
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$75,000+$25 - $49 / hr10 - 49पिंपरी चिंचवड, India
Services provided
AGI Brains Private Limited is an artificial intelligence firm. The पिंपरी चिंचवड, India-based company specializes in Artificial Intelligence and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr10 - 49Sant Joan Despí, Spain
Services provided
Launched in 2010, High Remark, a small Market Research company, is headquartered in Sant Joan Despí, Spain and Madrid, Spain. Their services include Market Research and Business Consulting.
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UndisclosedUndisclosed10 - 49
Services provided
5 Star Billing Services is a Transcription company. They were established in 2007 and focus on Transcription and Call Center Services.
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$1,000+< $25 / hr50 - 249Kalyan, India
Services provided
Tasks Assistant is a midsize Back Office Outsourcing company founded in 2014. Their team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Alexandria, Egypt
Services provided
Tawasol for Business Administration is an IT strategy consulting company. In Alexandria, Egypt, the team provides IT strategy consulting and Business Consulting.
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$1,000+< $25 / hr10 - 49Mumbai, India
Services provided
Back Office Outsourcing company Live Virtual Assistants was established in 2019. In Mumbai, India, the team offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999
Services provided
Back Office Centers is a midsize Back Office Outsourcing company. Established in 2003, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Puyallup, WA
Services provided
Cascade Answering Solutions is an answering service. Their small team is in Puyallup, Washington and offers Call Center Services and Customer Service Outsourcing. The agency was launched in 2015.
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$10,000+< $25 / hr10 - 49Barranquilla, Colombia
Services provided
Connect2BPO is an Accounting company. The Barranquilla, Colombia-based team provides Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Cerritos, CA
Services provided
Bristol Healthcare Services is an other IT consulting and SI company. Based in Cerritos, California, their team provides other IT consulting and SI and Back Office Outsourcing.
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$10,000+$50 - $99 / hr10 - 49
Services provided
Virtual Assistant Melbourne is a Back Office Outsourcing company. The team is headquartered in South Melbourne, Australia, and their services include Back Office Outsourcing and Business Consulting.
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UndisclosedUndisclosed10 - 49
Services provided
Founded in 2020, vinmeeninfotech is a small MVM Nagar, India-based Business Consulting company. Their services include Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Brighton and Hove, England
Services provided
Founded in 2019, Publisher Friend is a Marketing Strategy company. The team offers Marketing Strategy and Business Consulting.
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UndisclosedUndisclosed10 - 49
Services provided
Dial Dynamic Ltd is a call center service. Established in 2023, the team specializes in Call Center Services and Back Office Outsourcing. The firm is in Dhaka, Bangladesh.
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$1,000+< $25 / hr10 - 49Dover, DE
Services provided
In Dover, Delaware and Lahore, Pakistan, Moldech is a Sales Outsourcing company. Their services include Sales Outsourcing and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49
Services provided
Time2Outsource is a small Back Office Outsourcing company established in 2023. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$50,000+< $25 / hr10 - 49
Services provided
OUTSOURCING SOLUTIONS EUROPE is a call center company. Launched in 2004, the firm is headquartered in Paris, France. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999
Services provided
Helport AI is an AI Agents company. The San Diego, California-based agency was founded in 2020. Their team specializes in AI Agents and Call Center Services.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?