Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$5,000+Undisclosed50 - 249Serves United StatesServices provided
See all 65 projectsSalesRoads is a call center service provider specializing in outbound call center and telemarketing services, emphasizing lead generation and sales growth. Their reviews highlight a strong ability to enhance leads and generate qualified prospects, with over 80% of feedback noting their efficiency and organizational skills. Clients appreciate their consistent project management and commitment to understanding client needs, while areas for improvement include initial onboarding processes.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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$1,000+$25 - $49 / hr50 - 249Minneapolis, MN
Services provided
Xilium is a midsize Minneapolis, Minnesota-based telephone answering service and Back Office Outsourcing company. The team provides Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10 - 49Sachse, TX
Services provided
Top Lead Partner is a phone answering service established in 2020. The firm focuses on Call Center Services and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr50 - 249Serves United StatesServices provided
See all 64 projectsA-SALES AB is a specialized company providing Outbound Call Center and Telemarketing Services. Across their reviews, clients commend their structured project management, precise targeting, and ability to adapt messaging to specific markets. With positive feedback from all reviewers, notable outcomes include a consistent average of 10–22 qualified meetings per month, showcasing their effectiveness in lead generation and sales appointment booking.
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$100,000+Undisclosed1,000 - 9,999Tulsa, OK
Services provided
Avantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
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$100,000+< $25 / hr1,000 - 9,999Louisville, KY
Services provided
Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Irvine, CA
Services provided
Established in 2004, House of Translation USA is a phone answering service. The agency offers Call Center Services and Translation, and is small.
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UndisclosedUndisclosed2 - 9Honolulu, HI
Services provided
Precision Business Support is a call center company. Their small team is located in Honolulu, Hawaii. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
Services provided
BPK.Agency is a branding company launched in 2015. The firm focuses on Branding and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9St. Petersburg, FL
Services provided
Fuel Digital is a Sales Outsourcing company. In St. Petersburg, Florida, their team specializes in Sales Outsourcing and Pay Per Click.
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UndisclosedUndisclosed2 - 9Fort Collins, CO
Services provided
Small Email Marketing company B2B CellPhone Lists, is headquartered in Fort Collins, Colorado. The team offers Email Marketing and Call Center Services.
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UndisclosedUndisclosed2 - 9Poland, ME
Services provided
JC Marketing Group, LLC is a Poland, Maine-based Sales Outsourcing company. Their services include Sales Outsourcing and Email Marketing.
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UndisclosedUndisclosed50 - 249Boston, MA
Services provided
Launched in 1999, CloudCall is a midsize call center in Boston, Massachusetts and Leicester, England. Their team specializes in Call Center Services and cloud consulting & SI.
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UndisclosedUndisclosedFreelancerSouth Lyon, MI
Services provided
Growth Canvas Consulting LLC is a Fractional CMO Services company. The South Lyon, Michigan-based company specializes in Fractional CMO Services and Public Relations.
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UndisclosedUndisclosed10 - 49El Paso, TX
Services provided
Currey Adkins is an application development company. The team offers Mobile App Development and cloud consulting & SI, and the company is in El Paso, Texas.
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$10,000+$100 - $149 / hr10 - 49Blue Bell, PA
Services provided
Launched in 2001, Annodyne, Inc. Is a small Blue Bell, Pennsylvania-based branding company. Their team focuses on Branding and Market Research.
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$5,000+$100 - $149 / hr10 - 49Boerne, TX
Services provided
Branding agency Penguin Suits, Inc is located in Boerne, Texas. The team focuses on Branding and Graphic Design.
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$5,000+$100 - $149 / hr10 - 49Hartland, WI
Services provided
Founded in 2011, Guarantee Digital is a web design company. The agency focuses on Web Design and Digital Strategy, and is small.
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$5,000+$100 - $149 / hr10 - 49Port Huron, MI
Services provided
Online-Access, an Advertising company, offers Advertising and Branding. The agency is located in Port Huron, Michigan.
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UndisclosedUndisclosed10 - 49Peoria, IL
Services provided
ONEFIRE, Inc. Is an AR/VR development company. In Peoria, Illinois, their team offers AR/VR development and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Hoffman Estates, IL
Services provided
Bridge Personnel Services is a Staffing company. The team is based in Hoffman Estates, Illinois, and their services include Staffing and Recruiting.
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UndisclosedUndisclosed10 - 49Westminster, MD
Services provided
Marketing Strategy company Cool & Associates LLC is based in Westminster, Maryland. The team provides Marketing Strategy and Branding.
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UndisclosedUndisclosed10 - 49Jersey City, NJ
Services provided
Established in 1989, Staci US is a Fulfillment company. In Jersey City, New Jersey, the team specializes in Fulfillment and Logistics & Supply Chain Consulting.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
Rubicon Talent is a Marketing Strategy company. Established in 2017, their team provides Marketing Strategy and Business Consulting.
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UndisclosedUndisclosed10 - 49Middletown, DE
Services provided
Founded in 2012, Helping One More Entrepreneur is a graphic design agency. The team offers Graphic Design and Business Consulting.
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UndisclosedUndisclosed10 - 49Baltimore, MD
Services provided
The Nolan Group, LLC. Is a Business Consulting company. The team is located in Baltimore, Maryland, and their services include Business Consulting and Branding.
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UndisclosedUndisclosed10 - 49Baltimore, MD
Services provided
Digi Solutions is an Advertising company. They are headquartered in Baltimore, Maryland, and their services include Advertising and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Colorado Springs, CO
Services provided
Parrot Marketing is a SEO agency. They are based in Colorado Springs, Colorado and have small team of experts. Their services include Search Engine Optimization and Web Design.
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UndisclosedUndisclosed10 - 49Lynchburg, VA
Services provided
Advertising company TinyBull, Inc. Was founded in 2017. The small team provides Advertising and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Orange, CA
Services provided
360 Circuits, a public relations agency, is located in Orange, California. Established in 2004, the team provides Public Relations and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Houghton, MI
Services provided
Marketing Department Inc., a branding company, is headquartered in Houghton, Michigan. Established in 2000, the team offers Branding and Market Research.
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UndisclosedUndisclosed10 - 49Tampa, FL
Services provided
Sulzer Creative Agency is a Tampa, Florida-based Advertising company. They offer Advertising and Branding and were launched in 2001.
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UndisclosedUndisclosed10 - 49Denver, CO
Services provided
GROW Powered is a Fractional CMO Services company. They are in Denver, Colorado. Their team offers Fractional CMO Services and Branding.
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UndisclosedUndisclosed10 - 49Bedford Heights, OH
Services provided
True Digital Communications is a PR agency. The small Bedford Heights, Ohio-based team offers Public Relations and Content Marketing. The company was founded in 2011.
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UndisclosedUndisclosed10 - 49Boulder, CO
Services provided
Founded in 2011, Revel Interactive, a small Digital Strategy company, is headquartered in Boulder, Colorado. Their team specializes in Digital Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Valley Cottage, NY
Services provided
KEA Advertising, Inc is a social media marketing firm. They were established in 1995, and their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Santa Clara, CA
Services provided
IT Management Corporation is a Santa Clara, California-based IT strategy consulting company. Their services include IT strategy consulting and Digital Strategy.
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UndisclosedUndisclosed10 - 49Pembroke Pines, FL
Services provided
Launched in 2021, ComOps, a small Digital Strategy company, is headquartered in Pembroke Pines, Florida. Their services include Digital Strategy and Business Consulting.
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UndisclosedUndisclosed10 - 49Denver, CO
Services provided
DG Marketing Services is a CRM consulting and SI company. Their small team of employees is based in Denver, Colorado. Their team provides CRM consulting and SI and Fractional CMO Services.
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UndisclosedUndisclosed10 - 49Hohenwald, TN
Services provided
OCGnow is a small Hohenwald, Tennessee-based SEO company. The team offers Search Engine Optimization and Web Design.
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UndisclosedUndisclosed10 - 49Saint Paul, MN
Services provided
Based in Saint Paul, Minnesota, Ainsley Shea is a small branding firm. Their services include Branding and Public Relations.
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UndisclosedUndisclosed10 - 49Hazlet, NJ
Services provided
ManageAssist, Inc. Is a Corporate Training & Coaching company launched in 2000. The team focuses on Corporate Training & Coaching and Business Consulting and is based in Hazlet, New Jersey.
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UndisclosedUndisclosed10 - 49Oak Brook, IL
Services provided
Founded in 2005, Pradica is a Conversion Optimization company. The small team focuses on Conversion Optimization and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
Services provided
OneCom Media & Marketing is a Cincinnati, Ohio-based social media marketing firm. Established in 2010, the team focuses on Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49San Diego, CA
Services provided
Lasso MD is a branding firm. Their small team is located in San Diego, California. Their services include Branding and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Sherman, TX
Services provided
FixedOPS Marketing is an Email Marketing company founded in 2019. The small team provides Email Marketing and Conversion Optimization.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
HC Development is a Marketing Strategy company. The Los Angeles, California-based agency was launched in 2004. Their team provides Marketing Strategy and Email Marketing.
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UndisclosedUndisclosed10 - 49Brewster, MA
Services provided
Launched in 2013, Ailie Inc is a branding agency. The company specializes in Branding and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Dallas, TX
Services provided
D2 Digital Designs is a branding company. Founded in 2001, the firm is based in Dallas, Texas. Their services include Branding and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Monroeville, PA
Services provided
ConvertSource is a small Advertising company. Established in 2009, the team specializes in Advertising and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Alamo, CA
Services provided
Grey Matter Marketing, Inc. Is a branding company. Headquartered in Alamo, California, their small team provides Branding and Public Relations. The agency was established in 2006.
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UndisclosedUndisclosed10 - 49Scranton, PA
Services provided
MOS Tech Labs LLC is a social media marketing agency. Launched in 2020, the agency offers Social Media Marketing and Search Engine Optimization.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
33.8/40.017/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
33.4/40.018/20 Reviews7.1/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.016.6/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
15% Call Center Services15% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
32.8/40.016.4/20 Reviews10/10 Clients & Experience6.4/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$5,000+$25 - $49 / hr10 - 49Dover, DE
Ability to deliver
32.8/40.018.2/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$100 - $149 / hr10 - 49Plano, TX
Ability to deliver
32.6/40.017.4/20 Reviews9.5/10 Clients & Experience5.8/10 Market PresenceService focus
60% Sales Outsourcing40% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.