Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$5,000+Undisclosed50 - 249Serves United StatesServices provided
See all 66 projectsSalesRoads is an outbound call center and telemarketing firm that offers services in lead generation, sales pipeline development, and customer engagement. With a focus on strategic outreach, their clients report high satisfaction, highlighting their responsiveness and organization. Approximately 90% of reviews praise their effectiveness in driving results and adapting strategies, although some note room for improvement in onboarding processes.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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UndisclosedUndisclosed10 - 49Smithfield, RI
Services provided
Father Son Locksmith Shop is a Business Consulting company located in Smithfield, Rhode Island. The team specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Middletown Township, NJ
Services provided
Master Lock & Key Store is a Business Consulting company. They offer Business Consulting and Back Office Outsourcing and were launched in 2002.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectssix eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.
$1,000+< $25 / hr50 - 249Serves United StatesServices provided
See all 77 projectsA-SALES AB is a company specializing in outbound sales generation and telemarketing services. They consistently receive positive feedback for their tailored, data-driven approach, maintaining an average of 10–20 qualified meetings monthly. Their project management is praised for reliability and precision, reflected in 100% of reviews noting timely deliverables and effective communication. Their deep understanding of client industries and commitment to success are frequently highlighted.
$1,000+Undisclosed1,000 - 9,999Serves United StatesServices provided
See all 54 projectsAppointment Setter Online is a company specializing in outbound call center and appointment-setting services. The reviews consistently highlight their professionalism, dependability, and ability to generate qualified leads and appointments, with a noticeable increase in sales and client engagement reported by 40% of reviewers. Their commitment to clear communication and organized project management is frequently praised, although some suggest more detailed reporting could add further value.
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UndisclosedUndisclosed10 - 49West Hartford, CT
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Business Consulting company Keystone Locksmith Shop is located in West Hartford, Connecticut. They specialize in Business Consulting and Back Office Outsourcing and were established in 2000.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
Services provided
In Cincinnati, Ohio, Advanced Locksmith Service is a Business Consulting company. They focus on Business Consulting and Back Office Outsourcing and were launched in 1980.
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UndisclosedUndisclosed10 - 49Bala Cynwyd, PA
Services provided
Affordable Locksmith Services is a Business Consulting company. They are headquartered in Bala Cynwyd, Pennsylvania, and their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Herndon, VA
Services provided
Super Locksmith Services is a Business Consulting company. In Herndon, Virginia, the team specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Philadelphia, PA
Services provided
Business Consulting company City Locksmith Services is based in Philadelphia, Pennsylvania. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Downey, CA
Services provided
Affordable Locksmith Services is a Business Consulting company. They were founded in 2005 and focus on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Keystone Locksmith Shop is a Business Consulting company. The Los Angeles, California-based team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Elizabeth, NJ
Services provided
Headquartered in Elizabeth, New Jersey, Estate Locksmith Store is a Business Consulting company. Founded in 1987, the team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Torrance, CA
Services provided
Liberty Locksmith Store is a Business Consulting company. The team specializes in Business Consulting and Back Office Outsourcing and is located in Torrance, California.
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UndisclosedUndisclosed10 - 49St. Louis, MO
Services provided
Liberty Locksmith Store is a Business Consulting company located in St. Louis, Missouri. They offer Business Consulting and Back Office Outsourcing and were established in 1995.
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UndisclosedUndisclosed10 - 49San Leandro, CA
Services provided
Parker Locksmith Store, a Back Office Outsourcing company, was established in 1988. The company focuses on Back Office Outsourcing and Business Consulting.
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UndisclosedUndisclosed10 - 49Northlake, IL
Services provided
Launched in 1989, Lock Safe Services is a Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Pikesville, MD
Services provided
Business Consulting company Expert Locksmith Services is located in Pikesville, Maryland. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Maywood, IL
Services provided
Liberty Locksmith Store is a Business Consulting company. The Maywood, Illinois-based team provides Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Advanced Locksmith Service is a Business Consulting company. The team specializes in Business Consulting and Back Office Outsourcing, and the firm is located in Chicago, Illinois.
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UndisclosedUndisclosed10 - 49Simsbury, CT
Services provided
Super Locksmith Services, a Business Consulting company, is headquartered in Simsbury, Connecticut. They offer Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Philadelphia, PA
Services provided
Launched in 1999, All County Locksmith Store is a Business Consulting company. The company specializes in Business Consulting and Back Office Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Liberty Locksmith Store, a Business Consulting company, is located in Los Angeles, California. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
Services provided
Liberty Locksmith Store, a Business Consulting company, was launched in 1975. The firm offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Long Beach, CA
Services provided
Anchor Locksmith Store is a Business Consulting company established in 1993. The team offers Business Consulting and Back Office Outsourcing and is based in Long Beach, California.
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UndisclosedUndisclosed10 - 49Tucson, AZ
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City Locksmith Services is a small Business Consulting company launched in 1994. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Jacksonville, FL
Services provided
Atlantic Locksmith Store is a Business Consulting company. The team is in Jacksonville, Florida, and their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Santee, CA
Services provided
General Locksmith Store is a small Business Consulting company in Santee, California. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Steger, IL
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City Locksmith Services is a Business Consulting company launched in 1979. The firm offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Shawnee, KS
Services provided
Locksmith & Key Store is a Business Consulting company. Their team is based in Shawnee, Kansas and specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Tampa, FL
Services provided
Lock & Key Store, a small Business Consulting company, is in Tampa, Florida. The team focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Madison, NJ
Services provided
Universal Locksmith Store is a Business Consulting company. The small Madison, New Jersey-based team specializes in Business Consulting and Back Office Outsourcing. The company was launched in 1975.
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UndisclosedUndisclosed10 - 49Tigard, OR
Services provided
Launched in 1985, Locksmith & Key Store is a Business Consulting company. Their team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49East Haven, CT
Services provided
Lock & Key Shop is a small Business Consulting company founded in 1979. Their team specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Boca Raton, FL
Services provided
Usa Locksmith Service is a Boca Raton, Florida-based Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Long Beach, CA
Services provided
Established in 1998, All County Locksmith Store is a Business Consulting company. The team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Burbank, CA
Services provided
Usa Locksmith Service, a Business Consulting company, was founded in 1985. Based in Burbank, California, the team provides Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49San Francisco, CA
Services provided
Super Locksmith Services, a Business Consulting company, is headquartered in San Francisco, California. The team specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Irvine, CA
Services provided
Universal Locksmith Store, a Business Consulting company, is based in Irvine, California. The team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Casselberry, FL
Services provided
Liberty Locksmith Store is a Business Consulting company founded in 1995. The firm specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Hurst, TX
Services provided
Launched in 1999, Lock & Key Shop is a small Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Damascus, OR
Services provided
Community Locksmith Store is a Business Consulting company. They specialize in Business Consulting and Back Office Outsourcing and are headquartered in Damascus, Oregon.
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UndisclosedUndisclosed10 - 49Brooklyn, NY
Services provided
Launched in 1987, Lock & Key Shop, a small Business Consulting company, is located in Brooklyn, New York. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Santa Monica, CA
Services provided
Business Consulting company General Locksmith Store is based in Santa Monica, California. Founded in 2001, the team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Miami, FL
Services provided
Advanced Locksmith Service is a Miami, Florida-based Business Consulting company. Established in 1982, the team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Glastonbury, CT
Services provided
Based in Glastonbury, Connecticut, Amber Locksmith Store is a Business Consulting company. The team focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49The Bronx, NY
Services provided
Father Son Locksmith Store is a Business Consulting company. The team specializes in Business Consulting and Back Office Outsourcing and is in The Bronx, New York.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Expert Locksmith Store is a Business Consulting company founded in 1982. The company focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Kansas City, KS
Services provided
Gallery Locksmith Store is a Business Consulting company. Located in Kansas City, Kansas, the firm focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Pacific, WA
Services provided
General Locksmith Store, a Business Consulting company, was launched in 1979. The small team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Costa Mesa, CA
Services provided
Affordable Locksmith Services is a small Business Consulting company launched in 1983. Their team focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Sappington, MO
Services provided
Business Consulting company Interstate Locksmith Shop specializes in Business Consulting and Back Office Outsourcing. They are in Sappington, Missouri.
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UndisclosedUndisclosed10 - 49Palo Alto, CA
Services provided
Interstate Locksmith Shop is a small Palo Alto, California-based Business Consulting company. The team focuses on Business Consulting and Back Office Outsourcing.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
38.5/40.019.6/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
38.3/40.018.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34.1/40.017.4/20 Reviews8.4/10 Clients & Experience8.2/10 Market PresenceService focus
100% Call Center Services -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.8/40.018/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
33.4/40.018/20 Reviews7.1/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.016.6/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+$100 - $149 / hr10 - 49Dover, DE
Ability to deliver
32.8/40.018.2/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$10,000+Undisclosed10 - 49New York, NY
Ability to deliver
32.6/40.018.4/20 Reviews9.7/10 Clients & Experience4.6/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+$100 - $149 / hr10 - 49Plano, TX
Ability to deliver
32.6/40.017.4/20 Reviews9.5/10 Clients & Experience5.8/10 Market PresenceService focus
60% Sales Outsourcing40% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.