Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed50 - 249Wabasso, FL
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E-Business International Inc is an ERP consulting and SI company. Established in 1999, the team provides ERP consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Charlotte, NC
Services provided
HighPoint is a Cybersecurity company launched in 1996. Based in Charlotte, North Carolina, the team focuses on Cybersecurity.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed2 - 9Gaithersburg, MD
Services provided
Potomac Computer Services is a Gaithersburg, Maryland-based IT managed services and other IT consulting and SI company. The team focuses on IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed50 - 249Marlboro, NJ
Services provided
Global Nest LLC, a cloud consulting & SI company, was established in 2005. In Marlboro, New Jersey, the team focuses on cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Salisbury, MD
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Tezla Group is an IT managed services and other IT consulting and SI company based in Salisbury, Maryland. The team offers IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed50 - 249Paramus, NJ
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Based in Paramus, New Jersey, Mainline RTP, LLC is a cloud consulting & SI company. Launched in 1993, the team specializes in cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Princeton, NJ
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DbCom Inc. Is a Princeton, New Jersey-based cloud consulting & SI company. Founded in 1994, the team offers cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed2 - 9Albemarle, NC
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Xervant Cyber Security, a Cybersecurity company, was launched in 2011. They offers Cybersecurity.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Business Consulting company Clearlink Partners was founded in 2015. The agency offers Business Consulting and Finance & Accounting Outsourcing (FAO).
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed10 - 49Fairfield, NJ
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Minardi Consulting Group is an ERP consulting and SI company. The agency is in Fairfield, New Jersey. Their services include ERP consulting and SI and IT managed services.
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UndisclosedUndisclosed10 - 49Butler, NJ
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Cloud consulting & SI company Veobit was launched in 2012. Headquartered in Butler, New Jersey, the team focuses on cloud consulting & SI and Web Design.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Small Cybersecurity company CyberGuard Solutions, is headquartered in Indianapolis, Indiana. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Thrive Security is a Cybersecurity company. The Indianapolis, Indiana-based firm was launched in 2019. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Bloomington, MN
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Cyber Intelligence Cyber Security, LLC is a Cybersecurity company located in Bloomington, Minnesota. They offer Cybersecurity and were launched in 2016.
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UndisclosedUndisclosed10 - 49Macon, GA
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IoT development company Imperial Resource Group was founded in 2014. The small team provides IoT development and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49
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A2Secure is a small Cybersecurity company founded in 2009. Their team offers Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Founded in 2001, Robota is a small Cybersecurity company. Their team offers Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Dolbuck is a Cybersecurity company. Their team is in Andalucia, Spain. The company offers Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Hard2bit is a Cybersecurity company. They are headquartered in Madrid, Spain. Their team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9Omaha, NE
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MoCloud Solutions is an IT managed services company. Their small team is located in Omaha, Nebraska. Their services include IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Maple Grove, MN
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Headquartered in Maple Grove, Minnesota, BlueSeal Certified Staffing, LLC is an IT staff augmentation company. Their services include IT staff augmentation and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Framingham, MA
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Founded in 1993, Towerwall, Inc. Is a small Cybersecurity company. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49
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ProtectLine, a Cybersecurity company, is in Sevilla, Spain. They provide Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Cybersecurity company SION was launched in 2014. In Malaga, Spain, the team focuses on Cybersecurity.
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UndisclosedUndisclosed50 - 249
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Based in Zaragoza, Spain, Quossl is a midsize IT strategy consulting company. Their services include IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed50 - 249New York, NY
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SecurityScorecard is a Cybersecurity company. The agency is located in New York, New York. Their team provides Cybersecurity.
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UndisclosedUndisclosed50 - 249Shakopee, MN
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Launched in 2004, Iceberg Technology Group is an IT strategy consulting company. Their services include IT strategy consulting and IT staff augmentation.
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UndisclosedUndisclosed50 - 249
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Sofistic, a Cybersecurity company, is located in Castellon, Spain. Established in 2009, the team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Established in 2006, Antiun is an IT strategy consulting company. The team provides IT strategy consulting and Custom Software Development and is headquartered in Madrid, Spain.
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UndisclosedUndisclosed250 - 999
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S21 is a Cybersecurity company. The Donostia, Spain-based firm specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9
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SSH is a Cybersecurity company. Their small team is headquartered in Logroño, Spain and provides Cybersecurity and Custom Software Development. The firm was founded in 2016.
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UndisclosedUndisclosed50 - 249San Antonio, TX
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Delta Risk is a Cybersecurity company founded in 2007. Their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Round Rock, TX
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CyberDefenses is a Cybersecurity company. Established in 2001, the team specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9Santo Domingo, Dominican Republic
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Infoservices, a small IT strategy consulting company, is located in Santo Domingo, Dominican Republic. The team provides IT strategy consulting and Web Design.
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UndisclosedUndisclosed2 - 9Jackson, MS
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Metro Network Solutions, Inc. Is a Cybersecurity company. The agency is headquartered in Jackson, Mississippi. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Woodbridge Township, NJ
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Founded in 2013, Priamba Soft LLC is an IT staff augmentation company. The team focuses on IT staff augmentation and Cybersecurity.
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UndisclosedUndisclosed2 - 9Piscataway, NJ
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Established in 2011, amt-tel.com "systems integrator, IT consulting & System Integration services is a cloud consulting & SI company. Their team offers cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Hilliard, OH
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ContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed50 - 249
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DEICA is an IT strategy consulting company. The Castellon de la Plana, Spain-based agency was launched in 1992. Their services include IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed250 - 999
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Launched in 2005, Micronet Dominicana is an IT strategy consulting company. The team focuses on IT strategy consulting and Mobile App Development and is located in Piantini, Dominican Republic.
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UndisclosedUndisclosed50 - 249
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RKLATAM is a Cybersecurity company. They are based in Quito, Ecuador, and their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49
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Founded in 1995, iest is a small Valencia, Spain-based software development firm. Their services include Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Voorhees Township, NJ
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Cybersecurity company Jerseyitech was launched in 2014. The team specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9Cherry Hill, NJ
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Based in Cherry Hill, New Jersey, Black Cipher Security, LLC is a small Cybersecurity company. Their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Boise, ID
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Impac Services is a cloud consulting & SI company. Founded in 1996, the firm is in Boise, Idaho and Vancouver, Washington. Their team focuses on cloud consulting & SI and Business Consulting.
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UndisclosedUndisclosed2 - 9
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Web Design is a Digital Strategy company headquartered in Asuncion, Paraguay. Their services include Digital Strategy and Cybersecurity.
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UndisclosedUndisclosed1,000 - 9,999
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Established in 1997, Kaspersky España is a Cybersecurity company. The team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Portsmouth, NH
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Bridgepoint Consulting Inc is an IT strategy consulting and Business Consulting company headquartered in Portsmouth, New Hampshire. They offer IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed10 - 49Orem, UT
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Cybersecurity and SEO company Fibernet provides Cybersecurity and Search Engine Optimization. They are headquartered in Orem, Utah.
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UndisclosedUndisclosed10 - 49Ogden, UT
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Haight Bey & Associates is a small Cybersecurity company in Ogden, Utah. Their services include Cybersecurity and Logistics & Supply Chain Consulting.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.