Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed10 - 49Cluj-Napoca, Romania
Services provided
Transylvania Support Center, a Back Office Outsourcing and Customer Service Outsourcing company, was established in 2014. The agency offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Prosa is a small Customer Service Outsourcing and HR Outsourcing company. Established in 1969, the team focuses on Customer Service Outsourcing and HR Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Phonex is a Customer Service Outsourcing company. Their small team is headquartered in Ciudad de México, Mexico. Their team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Campbell, CA
Services provided
Small artificial intelligence company and Customer Service Outsourcing company Rulai, Inc., is in Campbell, California. Their services include Artificial Intelligence and Customer Service
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UndisclosedUndisclosed10 - 49Newark, CA
Services provided
Located in Newark, California, Woxforce Inc. Is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Staffing.
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UndisclosedUndisclosed10 - 49Lewisville, TX
Services provided
Launched in 1997, McIntosh & Associates is a small telephone answering service and Customer Service Outsourcing company. Their team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Distrito de Lima, Peru
Services provided
GP Business Call is a phone answering service and Customer Service Outsourcing company. Founded in 2017, their team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49San Martín de Porres, Peru
Services provided
Almpes is a small phone answering service and Customer Service Outsourcing company founded in 2015. Their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Boca Raton, FL
Services provided
Established in 2010, Opus Virtual Offices is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Oslo, Norway
Services provided
Small phone answering service and Customer Service Outsourcing company Franke Sjøberg AS, is headquartered in Oslo, Norway. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Langhus, Norway
Services provided
Small Customer Service Outsourcing company Belron Solutions, is in Langhus, Norway. Their services include Customer Service Outsourcing and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Oslo, Norway
Services provided
Skycall AS, a small call center company and Customer Service Outsourcing company, is based in Oslo, Norway. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
In La Romana, Dominican Republic, Finamer Business Corp. Is an answering service and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service
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UndisclosedUndisclosed10 - 49Sligo, Ireland
Services provided
Appian Task is a Back Office Outsourcing and Customer Service Outsourcing company founded in 2017. The small team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49La Mirada, CA
Services provided
B2B Data Partners is a small Customer Service Outsourcing and Sales Outsourcing company founded in 2002. Their services include Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Demand Exchange, a Customer Service Outsourcing and Sales Outsourcing company, was established in 2017. They provides Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Providencia, Chile
Services provided
Customer Service Outsourcing and Sales Outsourcing company We-Prospect offers Customer Service Outsourcing and Sales Outsourcing. They were launched in 2019.
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Undisclosed< $25 / hr50 - 249
Services provided
Supirax Global Corporations Inc. Is a telephone answering service. The St. Petersburg, Florida-based team provides Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Baltimore, MD
Services provided
HiLivePro (Officense) is a call center service launched in 2005. The team provides Call Center Services and Commercial Brokerage Services and is in Baltimore, Maryland.
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UndisclosedUndisclosed2 - 9San Juan, Puerto Rico
Services provided
Telecontacto, an answering service, is headquartered in San Juan, Puerto Rico. Launched in 1995, the team offers Call Center Services and Translation.
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$5,000+< $25 / hr2 - 9Coimbatore, India
Services provided
Small Business Consulting company SVC Facilitators, is in Coimbatore, India. Their services include Business Consulting and Web Design.
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UndisclosedUndisclosed2 - 9Ottawa, Canada
Services provided
Located in Ottawa, Canada, RingRang is a small answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed2 - 9
Services provided
Established in 2019, Automatecity is a small e-commerce development company located in Yuba City, California. Their team provides E-Commerce Development and Business Consulting.
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$5,000+$25 - $49 / hr2 - 9
Services provided
Rainbow Services is a business intelligence company. The team offers BI & big data consulting & SI and CRM consulting and SI and is based in Nagpur, India.
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$1,000+< $25 / hr2 - 9
Services provided
TRIO SOLUTIONS LLC is a SEO services firm. Launched in 2019, the team focuses on Search Engine Optimization and Pay Per Click.
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$1,000+$100 - $149 / hr2 - 9
Services provided
VeAssis, LLC, a CRM consulting and SI company, was founded in 2023. They offers CRM consulting and SI and IT staff augmentation.
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$5,000+< $25 / hr2 - 9Ohrid, North Macedonia
Services provided
OptaVista is a small web development firm in Sheridan, Wyoming and Ohrid, North Macedonia. Their services include Web Development and Digital Strategy.
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$1,000+< $25 / hr10 - 49Cheyenne, WY
Services provided
Witcom Marketing is a small Back Office Outsourcing company located in Cheyenne, Wyoming. The team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Seoul, South Korea
Services provided
Founded in 2023, Acote BPO is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Newark, DE
Services provided
See all 1 projectsThe Vision We bridge the gap between visionary entrepreneurs and elite virtual talent. In a world that is no longer bound by office walls or international borders, we specialize in sourcing,
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$1,000+$25 - $49 / hr2 - 9
Services provided
Centradesur N.V. Is a call center company. The Paramaribo, Suriname-based company offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Located in London, England, Revency is a small Sales Outsourcing company. The team provides Sales Outsourcing and Email Marketing.
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Undisclosed$100 - $149 / hr2 - 9
Services provided
Peer 2 Peer IT is a web design agency. They provide Web Design and IT strategy consulting and were launched in 2015. The agency is headquartered in Sydney, Australia.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Founded in 2024, Catalytics Automation is a CRM consulting and SI company. Their team offers CRM consulting and SI and Business Consulting.
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$1,000+< $25 / hr2 - 9
Services provided
Based in New York City, New York and Islamabad, Pakistan, Star Consultants is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2024.
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$1,000+< $25 / hr2 - 9
Services provided
Ergon Business Solutions is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are located in Birmingham, Alabama.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Ousourcify is a call center company founded in 2026. Their services include Call Center Services and Application Management & Support.
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Undisclosed$25 - $49 / hr2 - 9Pasig, Philippines
Services provided
The Support Studio is a Back Office Outsourcing company. Founded in 2026, the agency is in Pasig, Philippines. Their services include Back Office Outsourcing and Document Digitization & Management.
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UndisclosedUndisclosed10 - 49Córdoba, Argentina
Services provided
CorPhone is a Customer Service Outsourcing company. They are in Córdoba, Argentina and have small team. Their team focuses on Customer Service Outsourcing and Business Consulting.
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$5,000+< $25 / hr1,000 - 9,999
Services provided
See all 44 projectsAgain Again Agency is a lead generation company specializing in email marketing services. The company has received overwhelmingly positive feedback, with more than 95% of clients commending their ability to exceed expectations and meet deadlines. Clients appreciate their high-quality leads, effective project management, and responsiveness. Over 70% of reviewers highlighted their impressive communication and attention to detail, with no significant areas for improvement noted.
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$1,000+< $25 / hr50 - 249Baguio, Philippines
Services provided
See all 1 projectsSynerG specializes in UI and UX design, delivering scalable and user-friendly solutions for both operating systems. Clients consistently praise their professionalism, timely responses, and ability to exceed expectations. The overall feedback highlights a seamless workflow and impressive project management, resulting in outstanding project outcomes.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
UK CPM is a Back Office Outsourcing company. Founded in 1936, the agency is in England. Their team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Toronto, Canada
Services provided
LSM BPO Canada is a midsize Back Office Outsourcing company located in Toronto, Canada. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Halifax, Canada
Services provided
Answer 365 is an answering service company. The team is located in Halifax, Canada, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Portland, ME
Services provided
NexRep, an answering service, is located in Portland, Maine. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Long Bien, Vietnam
Services provided
Tobpos Vietnam is a Back Office Outsourcing company. Their midsize team is based in Long Bien, Vietnam. Their services include Back Office Outsourcing and Translation.
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$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
Services provided
Established in 2010, Well Tell is an answering service. In Kharkiv, Ukraine, the team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Adelaide, Australia
Services provided
Launched in 2002, Contact 121 is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Call Center Services and is based in Adelaide, Australia.
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UndisclosedUndisclosed50 - 249La Florida, Chile
Services provided
Established in 1981, ORSAN Call Center is a midsize call center company located in La Florida, Chile. Their team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Kraków, Poland
Services provided
Thulium is a call center company. Established in 2006, their team focuses on Call Center Services and Customer Service Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?