Saillent

We’re a retention science consultancy agency that helps subscription-based companies understand why customers churn — and what keeps them coming back.

Whether you're in SaaS, HealthTech, FinTech, EdTech, Consumer Apps, or Subscription eCommerce, we use data science, behavioural analytics, and machine learning to pinpoint churn triggers and drive long-term customer loyalty.

𝗪𝗵𝗮𝘁 𝗪𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿
From churn audits to full retention playbooks and predictive ML models, we provide:

• Data-backed insights into user behaviour
• Segment-level LTV and churn risk scores
• Campaigns and UX changes that boost retention
• Ongoing churn prediction via CRM/MarTech integration

𝗪𝗵𝘆 𝗬𝗼𝘂 𝗖𝗮𝗻 𝗧𝗿𝘂𝘀𝘁 𝗨𝘀
Your customer data is sacred. We operate with the highest standards of data privacy and compliance:

• SOC 2 Type 1 & GDPR-readiness baked into our processes
• Secure, encrypted pipelines (Airbyte, Fivetran, dbt, BigQuery, Snowflake)
• On-request NDAs and security reviews
• Option to deploy models within your infrastructure — we don’t store your data

𝗧𝗵𝗲 𝗕𝗼𝘁𝘁𝗼𝗺 𝗟𝗶𝗻𝗲
Retention isn’t just a metric — it’s a multiplier.
Let’s turn your subscription data into scalable, predictable revenue.