Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.
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UndisclosedUndisclosed10 - 49
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Back Office Outsourcing company Real Orange Accounting specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO). They were established in 2022.
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UndisclosedUndisclosed10 - 49Noida, India
Services provided
Globalsync Pvt Ltd, a social media marketing agency, is headquartered in Derrimut, Australia and Noida, India. Established in 2021, the team offers Social Media Marketing and Content Marketing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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UndisclosedUndisclosed250 - 999Botanic Ridge, Australia
Services provided
New Media Services is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2012.
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$5,000+< $25 / hr250 - 999Laconia, NH
Services provided
Tribe Consulting Pvt. Ltd. Is a social media marketing firm. The agency is based in Laconia, New Hampshire and Karachi, Pakistan. Their services include Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9Pleasant Grove, UT
Services provided
Agency VA is a Back Office Outsourcing company. In Pleasant Grove, Utah, the team provides Back Office Outsourcing and Sales Outsourcing.
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Undisclosed< $25 / hr50 - 249Ho Chi Minh, Vietnam
Services provided
Founded in 2019, Civil Engineering & CAD Drafting Services is a midsize Architectural Design company in Ho Chi Minh, Vietnam. Their team specializes in Architectural Design and Engineering.
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UndisclosedUndisclosed50 - 249Campbelltown, Australia
Services provided
AR Data, a big data company, is based in Campbelltown, Australia and Lenah Valley, Australia. Their services include BI & big data consulting & SI and Translation.
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$1,000+< $25 / hr10 - 49Evanston, IL
Services provided
Zeemedicalbilling is a telephone answering service. They focus on Call Center Services and Back Office Outsourcing and were established in 2010. The firm is headquartered in Evanston, Illinois.
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$1,000+$25 - $49 / hr10 - 49Sandy, OR
Services provided
Answer Ally is a call center service. Headquartered in Sandy, Oregon, the company was launched in 2014. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Pasig, Philippines
Services provided
Call center WinSolutions Corporation focuses on Call Center Services and Customer Service Outsourcing. They were founded in 2014.
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UndisclosedUndisclosed10 - 49
Services provided
Llama Loan is an Accounting company. They are in Great Neck, New York and have small team of experts. Their services include Accounting and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Creen is a custom software development company founded in 2018. The team provides Custom Software Development and IT strategy consulting and is in Regensburg, Germany.
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$1,000+< $25 / hr10 - 49Shimla, India
Services provided
Based in Shimla, India, Coderootz is a custom software development firm. The team specializes in Custom Software Development and Web Development.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
Established in 2024, Voltron Operations is a call center company. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Coimbatore, India
Services provided
Intellize Info Solutions, a Back Office Outsourcing company, is based in Coimbatore, India and Unterschleißheim, Germany. Their services include Back Office Outsourcing and Market Research.
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$1,000+< $25 / hr10 - 49L'viv, Ukraine
Services provided
Headquartered in L'viv, Ukraine, CallTech Outsourcing is a small answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
AI Agents company HL Assistly is based in Jampur, Pakistan. They specialize in AI Agents and Artificial Intelligence.
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$1,000+< $25 / hr50 - 249Bengaluru, India
Services provided
VMG BPO is a midsize Back Office Outsourcing company. Founded in 2005, the team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Houston, TX
Services provided
Remotlex is a Sales Outsourcing company. They are in Houston, Texas, and their services include Sales Outsourcing and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
Local Leads Generation is an Email Marketing company established in 2022. The firm specializes in Email Marketing and Sales Outsourcing, and is small.
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$1,000+< $25 / hr10 - 49Galway, Ireland
Services provided
Ordorite Software Solutions is an Interior Design company. They were established in 2006 and focus on Interior Design and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Breeze Assistants Agency is a Recruiting company headquartered in Davao City, Philippines and Cebu City , Philippines. Their services include Recruiting and HR Outsourcing.
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UndisclosedUndisclosedFreelancer
Services provided
Newton Fox Business Development Specialists, a Customer Service Outsourcing company, was launched in 2020. They specializes in Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Itasca, IL
Services provided
LiveVoice is an answering service in Itasca, Illinois. Launched in 2016, the team offers Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr50 - 249Pune, India
Services provided
Technogrowth Software Solutions Pvt Ltd, an application development firm, was founded in 2016. The team offers Mobile App Development and Custom Software Development and is located in Pune, India.
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$1,000+< $25 / hr250 - 999Schaumburg, IL
Services provided
Rely Services Inc is a Back Office Outsourcing company. The Schaumburg, Illinois-based firm was launched in 1997. Their services include Back Office Outsourcing and CRM consulting and SI.
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$5,000+< $25 / hr50 - 249Minnetonka, MN
Services provided
E Virtual Services is a Finance & Accounting Outsourcing (FAO) company founded in 2009. The firm focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Springbord, a Data Annotation Services company, is located in Las Vegas, Nevada. Launched in 2016, the team provides Data Annotation Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Dar es Salaam, Tanzania
Services provided
Established in 2015, Utel Global Company Limited is a call center company. The team provides Call Center Services and Customer Service Outsourcing and is based in Dar es Salaam, Tanzania.
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$1,000+< $25 / hr250 - 999New York, NY
Services provided
Ecartize is a social media marketing firm launched in 2016. The team focuses on Social Media Marketing and Content Marketing.
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$50,000+$100 - $149 / hr50 - 249Leeds, England
Services provided
Isorobot is a Business Consulting company. They are based in Leeds, England and have midsize team. They focus on Business Consulting and Corporate Training & Coaching.
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UndisclosedUndisclosed50 - 249
Services provided
Patterns Hiring, a Recruiting company, was launched in 2012. They focuses on Recruiting and Product Design.
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$10,000+$25 - $49 / hr50 - 249
Services provided
Virtual Support Business, an answering service company, focuses on Call Center Services and Back Office Outsourcing. The company is based in Indore, India.
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UndisclosedUndisclosed50 - 249
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Back Office Outsourcing company Zeal Connect is located in Kharpudi Bk., India. Established in 2016, the team provides Back Office Outsourcing and Accounting.
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$5,000+< $25 / hr50 - 249
Services provided
Launched in 2017, 1-833-652-5900 Battery Park City, NY Call Center is a call center service. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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$5,000+$50 - $99 / hr50 - 249Gurugram, India
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Fujitronix India Pvt. Ltd is a Conversion Optimization company. Based in Gurugram, India, the team focuses on Conversion Optimization and Logo.
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$1,000+< $25 / hr50 - 249
Services provided
Paragon Outsourcing, a web development company, provides Web Development and Customer Service Outsourcing. The agency is in Angeles, Philippines.
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$1,000+< $25 / hr50 - 249Jersey City, NJ
Services provided
Founded in 2018, 5C Virtual Assistance Services is a Back Office Outsourcing company. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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$1,000+$50 - $99 / hr10 - 49Houston, TX
Services provided
Apollo Answering Service, LLC is a call center company. Launched in 1966, their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
Services provided
Outsource Consultants is a phone answering service established in 2013. The team focuses on Call Center Services and Back Office Outsourcing and is based in Minneapolis, Minnesota.
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$1,000+Undisclosed10 - 49Dorking, England
Services provided
Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Cynergy BPO is a small Business Consulting company. Launched in 2023, the team offers Business Consulting and Call Center Services.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
Services provided
Get B2B Leads is a midsize Los Angeles, California-based Sales Outsourcing company. The team provides Sales Outsourcing and Social Media Marketing.
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$10,000+< $25 / hr250 - 999Chicago, IL
Services provided
Big data analytics company Touch Support was founded in 2003. The company provides BI & big data consulting & SI and cloud consulting & SI.
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$25,000+$25 - $49 / hr250 - 999Bengaluru, India
Services provided
In Bengaluru, India and Austin, Texas, Soliton Technologies Pvt Ltd is a custom software development firm. Their services include Custom Software Development and Enterprise App Modernization.
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$1,000+< $25 / hr250 - 999Scottsdale, AZ
Services provided
Located in Scottsdale, Arizona, Remote Raven is a midsize Cybersecurity company. The team focuses on Cybersecurity and IT staff augmentation.
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UndisclosedUndisclosed50 - 249New Delhi, India
Services provided
Founded in 2011, Eminenture Technologies is a midsize New Delhi, India-based Digital Strategy company. Their services include Digital Strategy and IT managed services.
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$1,000+< $25 / hr50 - 249Sheridan, WY
Services provided
VirtualCare Assistants is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2024.
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$5,000+$50 - $99 / hr10 - 49Lisarow, Australia
Services provided
Launched in 2010, VA World Outsourcing is a Customer Service Outsourcing company. Their team specializes in Customer Service Outsourcing and Call Center Services.
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Undisclosed$25 - $49 / hr50 - 249Alpharetta, GA
Services provided
My BTLR, a Back Office Outsourcing company, is in Alpharetta, Georgia. They specialize in Back Office Outsourcing and Staffing and were established in 2016.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
34.9/40.017.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?