Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.
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Undisclosed< $25 / hr2 - 9Akron, OH
Services provided
AGS Solutions LLC, a Customer Service Outsourcing company, was launched in 2013. The firm specializes in Customer Service Outsourcing and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
Extreme Plumbing & Gas is a small Customer Service Outsourcing company located in Auckland, New Zealand. Their services include Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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UndisclosedUndisclosed10 - 49Robinson, TX
Services provided
Hero Pest Control is a Customer Service Outsourcing company. Their team is headquartered in Robinson, Texas and Robinson, Texas and focuses on Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Easy Pest Control Perth is a Gosnells, Australia-based Customer Service Outsourcing company. Launched in 2021, the team provides Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999
Services provided
Liotta OU is a midsize Customer Service Outsourcing company. Founded in 2022, the team provides Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr250 - 999Tirana, Albania
Services provided
EuroCom CX, a Customer Service Outsourcing company, is in Tirana, Albania. They offer Customer Service Outsourcing and Call Center Services and were founded in 2014.
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$1,000+$50 - $99 / hr10 - 49Gravesend, England
Services provided
Founded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
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Undisclosed$300+ / hr10 - 49
Services provided
Constore is a Customer Service Outsourcing company established in 2017. Their team provides Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Services provided
Located in Dubai, United Arab Emirates and Middletown, Delaware, UTO Services LLC is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Manila, Philippines
Services provided
Equicom Services, Inc., a Customer Service Outsourcing company, provides Customer Service Outsourcing and Back Office Outsourcing. The firm is in Manila, Philippines.
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UndisclosedUndisclosed2 - 9
Services provided
Established in 2019, Loop Deco is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and is located in Plano, Texas.
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Undisclosed< $25 / hr1,000 - 9,999Huntington Beach, CA
Services provided
Kaizen BPO LLC is a Customer Service Outsourcing company founded in 2018. The large team specializes in Customer Service Outsourcing and Call Center Services.
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$10,000+$50 - $99 / hr10 - 49
Services provided
TeckBit is a small Customer Service Outsourcing company launched in 2022. Their team focuses on Customer Service Outsourcing and Sales Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
Med Revolve Billing is a Customer Service Outsourcing company launched in 2022. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Princeton, NJ
Services provided
MD Revenue Group is a midsize Back Office Outsourcing and Customer Service Outsourcing company. Established in 2011, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Minute Call, a small Customer Service Outsourcing company, is headquartered in Malaga, Spain. The team provides Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed10,000+
Services provided
Cost Bidding is a Business Consulting company. Based in Brooklyn, New York, their large team offers Business Consulting and Commercial Brokerage Services. The firm was founded in 2005.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Elite Profiles is a Customer Service Outsourcing company. Their team is headquartered in Kalispell, Montana. The firm offers Customer Service Outsourcing.
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$5,000+$100 - $149 / hr10 - 49
Services provided
Based in Powell, Wyoming, Spray Pros Insulation, LLC is a Customer Service Outsourcing company. They offer Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Slagelse, Denmark
Services provided
Kronemedia is a Customer Service Outsourcing company based in Slagelse, Denmark. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
Dispatching Hub, a small Customer Service Outsourcing company, is in London, England. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999uMhlanga, South Africa
Services provided
Answering service company Ignition CX was established in 2002. The firm offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Customer Service Outsourcing company NP Rotoplast is headquartered in Bakrol Bujrang, India. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Bravo Built Construction is a Customer Service Outsourcing company. Their small team of employees is based in Missuaga, Canada. Their team specializes in Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Devraj Engineering Company is a Customer Service Outsourcing company. Their small team of employees is in Ahmedabad, India. Their team specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
New York Best AC Repair Services, a Customer Service Outsourcing company, is in New York, New York. The team provides Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
Services provided
Supportdeskllp is a Customer Service Outsourcing company. They are in Bengaluru, India and have small team of experts. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
J. S. Fix Custom Painting is a Customer Service Outsourcing company. The Waterford, Michigan-based team focuses on Customer Service Outsourcing.
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$5,000+$100 - $149 / hr50 - 249Conroe, TX
Services provided
Launched in 2020, Boilers On Demand is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and is located in Conroe, Texas.
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UndisclosedUndisclosed10 - 49San Antonio, TX
Services provided
Founded in 2006, Air Time LLC is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999East Windsor, NJ
Services provided
QWay Healthcare, a large Customer Service Outsourcing company, is headquartered in East Windsor, New Jersey. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
Freespire Therapy is a Customer Service Outsourcing company. Launched in 2024, the firm specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Labourwala is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing, and the company is headquartered in Dehradun, India.
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UndisclosedUndisclosed2 - 9Upland, CA
Services provided
Tip Top Hybrid, a Customer Service Outsourcing company, was established in 2000. They focuses on Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Parisian Window Treatments is a Customer Service Outsourcing company. Established in 2010, their team specializes in Customer Service Outsourcing and Business Consulting.
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UndisclosedUndisclosed10 - 49Noida, India
Services provided
Digiverification is a Customer Service Outsourcing company founded in 2026. The team provides Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Miami, FL
Services provided
Visionary Solutions, a Customer Service Outsourcing company, was established in 2006. They provides Customer Service Outsourcing and Business Consulting.
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$50,000+$50 - $99 / hr250 - 999Dundalk, Ireland
Services provided
Uniquely is a Sales Outsourcing company. Their midsize team of employees is in Dundalk, Ireland and Marston Green, England. Their team specializes in Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999
Services provided
Virtual Rockstar, a Staffing company, offers Staffing and Back Office Outsourcing. The firm is in Gilbert, Arizona.
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$10,000+Undisclosed2 - 9Katy, TX
Services provided
The Reputation Advisors is a Customer Service Outsourcing company based in Katy, Texas. The team specializes in Customer Service Outsourcing and Corporate Training & Coaching.
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UndisclosedUndisclosed50 - 249Roseville, CA
Services provided
See all 1 projectsLEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.
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Undisclosed< $25 / hr2 - 9
Services provided
Dime Studio, a website development company, was launched in 2008. The team provides Web Development and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Jaipur, India
Services provided
AndWeSupport is a telephone answering service founded in 2018. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Mumbai, India
Services provided
EPITOME RESEARCH & BUSINESS SOLUTIONS LTD is a Customer Service Outsourcing company. The Mumbai, India-based agency offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Pearland, TX
Services provided
PowerLift Garage Doors is a Pearland, Texas-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Event Management.
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$10,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Services provided
Raya CX is a Back Office Outsourcing company located in Cairo, Egypt and Dubai, United Arab Emirates. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Miami, FL
Services provided
Medusind, a Back Office Outsourcing company, is headquartered in Miami, Florida. Launched in 2002, the team specializes in Back Office Outsourcing and other IT consulting and SI.
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$1,000+< $25 / hr10 - 49Mayiladuthurai, India
Services provided
Winmac Solutions, a Back Office Outsourcing company, was established in 2024. Based in Mayiladuthurai, India, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Richmond, England
Services provided
Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?