Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$10,000+Undisclosed50 - 249Serves United StatesServices provided
See all 68 projectsSalesRoads is a company that specializes in outbound call center services, offering solutions such as lead generation, appointment setting, and telemarketing services. The reviews highlight their efficiency, organizational skills, and dedication to client success, with over 90% of feedback being positive. Clients frequently commend their ability to integrate seamlessly into existing teams and drive significant sales results, such as generating millions in pipeline opportunities.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectssix eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.
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$1,000+< $25 / hr50 - 249Pleasant Hill, CA
Services provided
Call24 Communications, an answering service, is located in Pleasant Hill, California. Founded in 1985, the team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249San Francisco, CA
Services provided
Tactical TeleSolutions is a telephone answering service. Founded in 1991, the agency is located in San Francisco, California. Their services include Call Center Services and Sales Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed1,000 - 9,999Serves United StatesServices provided
See all 54 projectsAppointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.
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$1,000+< $25 / hr50 - 249Portland, ME
Services provided
NexRep, an answering service, is located in Portland, Maine. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Oakland, CA
Services provided
Topaz Services, a phone answering service, is in Oakland, California. They offer Call Center Services and Customer Service Outsourcing and were founded in 1986.
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$1,000+< $25 / hr50 - 249Berkeley, CA
Services provided
Direct Line is a call center company. They are located in Berkeley, California and have midsize team. They specialize in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Beverly, MA
Services provided
Business and Professional Exchange, Inc. Is a call center. Headquartered in Beverly, Massachusetts, their small team specializes in Call Center Services. The company was launched in 1976.
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$1,000+< $25 / hr2 - 9Santa Ana, CA
Services provided
Small telephone answering service LaBell Exchange, is located in Santa Ana, California. The team focuses on Call Center Services.
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$1,000+< $25 / hr50 - 249New Berlin, WI
Services provided
Call center service Christopher Morgan is based in New Berlin, Wisconsin. They provide Call Center Services and E-Commerce Development.
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$1,000+< $25 / hr50 - 249Palatine, IL
Services provided
Call center Windy City Call Center is located in Palatine, Illinois. Established in 2009, the team focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Chicago, IL
Services provided
Launched in 2010, Consolidated CCS is an answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Mount Prospect, IL
Services provided
Royal Call Centers is a call center company. Based in Mount Prospect, Illinois, the firm was launched in 2014. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Oak Lawn, IL
Services provided
TelAssist is a phone answering service. Their team is in Oak Lawn, Illinois. The company provides Call Center Services.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
CallCentersNow, a call center, was established in 2015. They focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Orlando, FL
Services provided
Established in 1987, Alliance Communications is a call center. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Houston, TX
Services provided
Telephone answering service VoiceLink Communications was launched in 1990. The small team offers Call Center Services.
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$1,000+$25 - $49 / hr250 - 999Detroit, MI
Services provided
Rock Connections is an answering service launched in 2012. The agency specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
TeleReach Corporate is a small Sales Outsourcing company headquartered in Houston, Texas. Their services include Sales Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Baltimore, MD
Services provided
A Personal Answering Service is a small call center company founded in 1985. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Eldersburg, MD
Services provided
Small answering service Focus Telecommunications, is headquartered in Eldersburg, Maryland. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Greenbelt, MD
Services provided
Launched in 1990, Quick Connections is an answering service company. The agency focuses on Call Center Services and Customer Service Outsourcing, and is small.
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$1,000+$25 - $49 / hr2 - 9Towson, MD
Services provided
Telephone answering service Caring One is based in Towson, Maryland. Established in 2012, the team offers Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Austin, TX
Services provided
Founded in 2010, Invenio Solutions is a Sales Outsourcing company. Their services include Sales Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Denver, CO
Services provided
Alphapage is a call center service. Headquartered in Denver, Colorado, the agency specializes in Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Denver, CO
Services provided
Headquartered in Denver, Colorado and , Office Evolution is a midsize answering service company. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Frisco, TX
Services provided
Headquartered in Frisco, Texas, Dedicated Office is a small call center company. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Richardson, TX
Services provided
Bold Sales Solutions is a small Richardson, Texas-based phone answering service. Their services include Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Carrollton, TX
Services provided
The CMI Group, a phone answering service, is headquartered in Carrollton, Texas. Established in 1985, the team offers Call Center Services.
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$1,000+$25 - $49 / hr250 - 999Bloomington, MN
Services provided
Customer Elation, a midsize phone answering service, is located in Bloomington, Minnesota and Sioux Falls, South Dakota. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Souderton, PA
Services provided
Towne Answering Service Inc is a Souderton, Pennsylvania-based answering service company. Launched in 1968, the team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Morrisville, PA
Services provided
Newtown Answering Service is an answering service company. In Morrisville, Pennsylvania, the team offers Call Center Services.
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$1,000+$25 - $49 / hr2 - 9King of Prussia, PA
Services provided
Allendale Answering Service is a small phone answering service headquartered in King of Prussia, Pennsylvania. Their services include Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Hopkins, MN
Services provided
In Hopkins, Minnesota, PerformTel is an answering service and Customer Service Outsourcing company. Founded in 2009, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Aston, PA
Services provided
Main Line Telecommunications is a call center service. The Aston, Pennsylvania-based team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Lansdowne, PA
Services provided
EasternTAS is an answering service company. Launched in 1971, their team provides Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Newtown, PA
Services provided
Keystone Answering Service is a small Newtown, Pennsylvania-based call center. The team offers Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Eagan, MN
Services provided
MCM Services Group is an answering service company. Headquartered in Eagan, Minnesota, the team offers Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Philadelphia, PA
Services provided
InspiriTec, Inc. Is a call center company. Launched in 2000, the firm focuses on Call Center Services.
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$1,000+$25 - $49 / hr50 - 249San Diego, CA
Services provided
Call center company California Marketing Group is in San Diego, California. Founded in 1985, the team focuses on Call Center Services.
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$25,000+$25 - $49 / hr50 - 249San Diego, CA
Services provided
Phone Ware is a telephone answering service based in San Diego, California. Launched in 1977, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Torrance, CA
Services provided
Gordon & Schwenkmeyer, Inc. (GSI) is a Torrance, California-based phone answering service. Their services include Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Salem, OR
Services provided
Telephone answering service Business Connections, Inc. Is in Salem, Oregon. The team offers Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Orlando, FL
Services provided
Launched in 1986, A Courteous Communications is a call center company. The firm specializes in Call Center Services and Back Office Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249Greer, SC
Services provided
See all 1 projectsBPO American offers website promotion, BPO projects, and web development services, including design, contact forms, and payment processing. Reviews highlight the company's professionalism, effective communication, and significant positive impact on client traffic and sales. Clients appreciate their detailed briefings and responsiveness, though there is a noted suggestion for enhanced communication.
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$1,000+$25 - $49 / hr1,000 - 9,999Austin, TX
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Headquartered in Austin, Texas, Evins Personnel Consultants is a large phone answering service. Their services include Call Center Services and Business Consulting.
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$1,000+$25 - $49 / hr1,000 - 9,999Dallas, TX
Services provided
Choice Specialists is an answering service. Established in 1999, the team offers Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249Nesconset, NY
Services provided
Ring Savvy is a midsize Nesconset, New York-based answering service company. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Babylon, NY
Services provided
Answer AnyTime is a call center service. Located in Babylon, New York, the company was founded in 1987. Their team provides Call Center Services.
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UndisclosedUndisclosed50 - 249Farmingdale, NY
Services provided
NetTel USA is a call center service. Their midsize team is based in Farmingdale, New York. Their team specializes in Call Center Services.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Small phone answering service Hospice On Call, is headquartered in Chicago, Illinois. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249Chicago, IL
Services provided
Nitel is an answering service company. They provide Call Center Services and IT managed services and are in Chicago, Illinois.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
20% Call Center Services70% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
38.3/40.019.4/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$10,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
38.2/40.018.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
37.5/40.017.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
34.7/40.018.4/20 Reviews8.4/10 Clients & Experience7.9/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34/40.017.2/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
33.8/40.016/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.7/40.015.6/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
$5,000+$100 - $149 / hr10 - 49Dover, DE
Ability to deliver
33.6/40.019/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.6/40.016.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.2/40.017.4/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
33.3/40.016/20 Reviews8.5/10 Clients & Experience8.8/10 Market PresenceService focus
70% Call Center Services30% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$10,000+Undisclosed50 - 249Tampa, FL
Ability to deliver
32.8/40.017.4/20 Reviews9.7/10 Clients & Experience5.8/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
25% Call Center Services75% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other
Latest Call Centers Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.