- 1 of 1 Call Center Services reviews are 5 stars
- $50,000 – $199,999 avg. project cost
Call Center Services PROJECT HIGHLIGHT
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Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
Call Center Services PROJECT HIGHLIGHT
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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Belkins is a lead generation and Contact Center Services company that excels in outbound email and telephonic support. With a strong emphasis on personalized outreach and appointment setting, their work consistently garners positive feedback, with over 90% of reviews highlighting their efficiency and proactive communication. Clients frequently commend their ability to foresee challenges and adapt strategies for improved results, offering great value for cost.
Call Center Services PROJECT HIGHLIGHT
5.0 — Belkins executed a targeted account-based marketing campaign for an IT services company. The tasks included identifying potential clients, creating outreach campaigns, cold calling, Read more
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Belkins has received positive feedback regarding their overall cost and value for money. Clients frequently highlight that their pricing aligns well with expectations while delivering high-quality leads and appointments. One client noted, "Pricing fit our budget" and emphasized the "good value for cost," while another remarked on Belkins' ability to exceed expectations with results and responsiveness. Overall, clients appreciate the return on investment achieved through Belkins' services, affirming their perceived value relative to the costs incurred.
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Recent client feedback for Belkins highlights their effective cold email outreach strategies, with one client noting impressive results from targeting thousands of potential customers. Clients appreciate their responsiveness and expertise in cold email best practices. However, there is a suggestion for improvement regarding the timely adjustment of strategies to enhance outcomes. Overall, sentiment remains positive, with clients valuing both the company's alignment with their values and the measurable success achieved.
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SalesRoads is a telemarketing services company specializing in outbound call center and customer support services. The firm receives overwhelmingly positive feedback, with a notable emphasis on their effective lead generation and consistent execution, as cited by nearly all reviewers. Their project management and ability to integrate seamlessly into clients' operations are highly praised, although initial onboarding could be improved.
Call Center Services PROJECT HIGHLIGHT
4.0 — SalesRoads provides market research and call center services for a home appraisal company. The team helps the client find agents, increase awareness, and do market research surveys for the client's Read more
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SalesRoads is frequently commended for delivering strong value for money, with multiple clients noting their competitive pricing and effective lead generation strategies. Clients have reported satisfaction with the cost relative to the results achieved, such as increased sales and qualified leads. One client highlighted that SalesRoads provided a 100% ROI, while another mentioned a significant increase in appointments and sales volume. Overall, the sentiment surrounding their pricing and value proposition is highly positive.
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In the past six months, SalesRoads has received positive feedback for their exceptional project management and responsiveness. A VP of Operations noted the team's genuine interest in their company and effective lead generation strategy, resulting in a successful sales funnel. Clients appreciate the company's cultural alignment and value for cost. Overall, sentiment is highly favorable, with clients expressing satisfaction and an eagerness to continue collaboration.
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Unity Communications is a reputable company specializing in comprehensive Customer Support Services, including Inbound and Outbound Call Center solutions. Their consistent high ratings reflect a strong commitment to quality and client satisfaction, with over 80% of reviews highlighting their professionalism and effective communication. Notable achievements include a 20% increase in customer satisfaction and a 30% reduction in response times, showcasing their dedication to excellence in telephonic support.
Clients express a strong sentiment of honesty regarding Unity Communications, highlighting their transparent communication and commitment to understanding client needs. One client noted, "The culture at Unity demonstrates a great deal of kindness, honesty, hard work and determination to go above and beyond in every case imaginable." Overall, the feedback indicates that Unity Communications fosters trust and integrity in their partnerships, with no reported areas for improvement, suggesting a consistently positive experience.
Simply put, the ability to go above and beyond all of my expectations and treat and care for our business as it belonged to them. The culture at Unity demonstrates a great deal of kindness, honesty, hard work and determination to go above and beyond in every case imaginable.
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5.0 — Unity Communications is providing customer service support for a private equity group’s recently acquired companies. They’ve also helped the client migrate their CRM to HubSpot and their phone Read more
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Recent reviews for Unity Communications reflect a positive overall sentiment, highlighting their professionalism, responsiveness, and effective communication. Clients noted significant improvements in operational metrics, such as faster response times and increased revenue. For instance, a healthcare client praised their timely delivery and quality of work, while a customer service manager commended their ability to seamlessly integrate new agents. However, some reviews indicated areas for improvement, such as smoother team transitions and more accurate performance evaluations.
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Remote CoWorker specializes in Contact Center Services, offering a range of telemarketing, customer support, and administrative solutions. Based on their reviews, they deliver efficient and responsive services with a strong focus on project management and timeliness. Approximately 100% of reviewers highlight their cost-effectiveness and the high quality of their services, making them a preferred choice for businesses seeking reliable telephonic support and call handling.
Clients have consistently praised Remote CoWorker for their positive attitude and effective communication. One CEO noted their assigned resource as 'first class' and highlighted their 'really positive approach to the tasks at hand.' Additionally, the resource integrated well with the client's team, further emphasizing the positive sentiment. Overall, feedback reflects a high level of satisfaction with the company's supportive and proactive demeanor.
Our assigned resource has been first class. A great communicator with a really positive approach to the tasks at hand.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Remote CoWorker provides back-office and telemarketing services for an insurance company. The team makes cold calls to mid-size businesses, schedules appointments, handles objections, and assists in Read more
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Recent reviews for Remote CoWorker reflect a consistently positive sentiment, highlighting their responsiveness, attention to detail, and effective communication. Clients praised the efficient onboarding process and the quality of virtual assistants provided, noting significant improvements in productivity and workflow. For instance, one client reported saving approximately 10 hours weekly due to their assistant's support. Overall, clients expressed satisfaction with the company's culture fit and alignment with their values, with minimal suggestions for improvement.
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Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.
Call Center Services PROJECT HIGHLIGHT
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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Clients generally express high satisfaction with Select VoiceCom's cost-effectiveness and value for money. One client noted it as a 'good value for cost,' while another highlighted their pricing as fitting within budget constraints. The company consistently delivers results that exceed expectations, leading to substantial revenue growth and improved service metrics. Overall sentiment indicates that clients feel they receive excellent service relative to their investment, with no significant areas for improvement identified.
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Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.
Call Center Services PROJECT HIGHLIGHT
5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more
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Clients consistently highlight Hit Rate Solutions as offering excellent value for cost, with many noting that their pricing fits within budget constraints. For instance, one client stated it provided 'good value for cost' and another emphasized the 'quality of work done for the price.' Overall, sentiment regarding the company's cost-effectiveness is highly positive, with multiple reviews praising their competitive rates and the professionalism of their services.
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More responsive than most other service providers
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Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.
Call Center Services PROJECT HIGHLIGHT
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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Clients generally express high satisfaction with Select VoiceCom's cost-effectiveness and value for money. One client noted it as a 'good value for cost,' while another highlighted their pricing as fitting within budget constraints. The company consistently delivers results that exceed expectations, leading to substantial revenue growth and improved service metrics. Overall sentiment indicates that clients feel they receive excellent service relative to their investment, with no significant areas for improvement identified.
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More responsive than most other service providers
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Enshored is a provider of Contact Center Services, specializing in Customer Support Services and Call Handling. They have received overwhelmingly positive feedback, with clients highlighting their strong project management skills, adaptability, and consistent quality. Approximately 90% of reviewers praise their ability to scale efficiently and maintain low turnover rates, making them a reliable partner for telephonic support and customer service center needs.
Clients consistently highlight Enshored's strong team player mentality, emphasizing their collaborative approach and no-drama attitude. One CEO noted, 'Enshored supports our team in everything we do in marketing,' showcasing their adaptability and willingness to integrate seamlessly. Additionally, their effective project management and responsiveness in communication reinforce their commitment to teamwork. Overall, the sentiment from clients indicates a high level of satisfaction with Enshored as a supportive partner.
Enshored’s project management is great. Although we haven’t always required complex project management, they’ve been very strong in that regard whenever we’ve needed it. We collaborate using different platforms, including HubSpot, Google Drive, and Zoho. Additionally, we communicate via email, Zoom, and Google Meet.
Even during times of uncertainty or change in leadership, they’ve experienced those waves with us and have been able to provide support. Additionally, Alex is always very happy to assist me, even when I’m slightly confused about direction. She provides advice and lets me know what they can provide us with. I’ve found myself being alleviated of things that I wasn’t expecting to be alleviated of. I lean heavily on Alex when it comes to managing the support agents and the operational aspects of our partnership. Furthermore, the support lead oversees escalations a little bit beneath me. The team dynamic has been really helpful for me.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Enshored provides BPO services for a multi-content platform. The team offers email ticket support for inbound and outbound customer interactions and helps with the client's Kickstarter campaigns. Read more
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Clients generally express high satisfaction with Enshored's cost-effectiveness and value for money. Notably, one client highlighted that their partnership has saved around $2 million compared to internal hires, emphasizing the substantial cost benefits. Another client noted that Enshored's services allowed them to provide affordable offerings to customers while maintaining quality. Overall, feedback indicates that Enshored delivers strong results at competitive pricing, with clients appreciating their flexibility and the ability to scale services according to needs.
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Recent reviews of Enshored reflect a positive sentiment, highlighting their effective BPO services that enhance customer experience for Skybound Entertainment. Clients commend the team's adaptability and integration within existing processes, particularly praising team members like Alex for their support and guidance. While their ability to manage communication channels and ticketing systems is noted, some areas for improvement include enhancing documentation processes for new product launches. Overall, clients find Enshored to be a valuable partner in achieving operational efficiency.
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Sourcefit is a contact center service provider specializing in outsourced call center solutions, inbound and outbound call management, and telephonic support. Overall, reviewers appreciate Sourcefit's cost-effectiveness, cultural alignment, and proactive communication, with 67% highlighting their ability to source and manage BPO specialists efficiently, while some mention areas for improvement in internal communication.
Sourcefit consistently prioritizes customer needs, as highlighted by a long-standing client who praised their responsiveness and helpfulness throughout an eight-year partnership. The client noted that Sourcefit demonstrated a deep understanding of their business requirements, providing essential services like HR support and office management. Overall, the sentiment is overwhelmingly positive, with the client expressing high satisfaction and recommending Sourcefit for their excellent service.
They are very responsive and helpful to our requirements throughout. Extremely friendly, they had a deep understanding of our business requirements and operated a well-established process to meet our objectives. I don't think so, given we have been satisfied with their services over 8+ years I would say they provide an excellent service.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Sourcefit provides outsourced call center services for a trade solutions company. The team grants the client access to call center resources, workspace, and necessary accessories to set up the call Read more
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Clients consistently highlight Sourcefit's competitive pricing and strong value for money. One client noted that Sourcefit's pricing 'fit our budget' and provided 'good value for cost'. Another emphasized their 'great culture fit' alongside affordability. Overall sentiment indicates satisfaction with Sourcefit's cost-effectiveness, contributing positively to clients' operational efficiency and growth, while maintaining responsiveness and collaboration throughout their partnerships.
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SPLACE BPO is a comprehensive Contact Center Services provider specializing in Customer Support, Inbound and Outbound Call Center Services, and Telemarketing. Reviews highlight their effective team management and adaptability, with over 90% of clients praising their prompt communication and project management. The company is noted for its excellent organizational culture and ability to quickly scale operations while maintaining service quality.
Call Center Services PROJECT HIGHLIGHT
5.0 — An educational consulting and research firm has hired SPLACE BPO for their BPO services. The team currently provides administrative support for the client's in-person and virtual events. Read more
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Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.
Client feedback consistently highlights Helpware's ease of collaboration and effective communication. One client noted their team was 'extremely easy to work with,' often completing tasks ahead of schedule. Another emphasized the strong communication via email, Slack, and Zoom, stating that Helpware has become an extension of their team. Overall, clients expressed high satisfaction with Helpware's professionalism, responsiveness, and ability to integrate seamlessly into their workflows.
Very effective workflow. We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule.
We are a remote business so it has been easy to make them as part of our team. They have found two spectacular people who have been a pleasure to work with. They have been very helpful in addressing any of our concerns.
They provide strong communication over email, Slack, and Zoom. They complete tasks quickly and effectively, and their off-site status hasn't caused any problems. All the resources we’ve worked with have been well-trained, communicative, and easy to work with.
Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Clients frequently commend Helpware for its competitive pricing and high value for money. One CEO noted, 'the value we get for our money is off the charts,' while another highlighted that Helpware's pricing fit their budget. A customer support team manager emphasized that Helpware's quality is excellent, stating they meet deadlines and stay within budget. Overall, clients express satisfaction with the service provided relative to the costs, indicating a strong perception of value.
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Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.
Call Center Services PROJECT HIGHLIGHT
5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more
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Clients consistently highlight Hit Rate Solutions as offering excellent value for cost, with many noting that their pricing fits within budget constraints. For instance, one client stated it provided 'good value for cost' and another emphasized the 'quality of work done for the price.' Overall, sentiment regarding the company's cost-effectiveness is highly positive, with multiple reviews praising their competitive rates and the professionalism of their services.
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Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
Emapta has received positive feedback regarding their efficiency in providing necessary resources and support to clients. One client noted, 'Emapta has been able to deliver and meet our expectations,' highlighting their role in enhancing team productivity. Additionally, the responsiveness of Emapta's management was praised, with constant communication ensuring that client needs were addressed promptly. Overall, clients express satisfaction with Emapta's efficient service delivery and operational support.
Emapta has been able to deliver and meet our expectations. Their working environment has helped increase my team’s productivity and efficiency at work. When COVID-19 started, they also helped us in our transition to a remote working system.
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Clients have consistently praised Emapta for their competitive pricing and exceptional value for money. For instance, one CEO noted that Emapta was selected over competitors due to their price competitiveness and superior service presentation. Another review highlighted Emapta's ability to significantly reduce development costs without sacrificing quality, demonstrating their effective cost management. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of Emapta's services, contributing positively to clients' project outcomes.
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JOYNO INC is a marketing services company specializing in comprehensive digital marketing and content creation, including for platforms like YouTube, Facebook, and Instagram. With 100% positive feedback from clients highlighting their effective communication, company culture, and responsiveness, JOYNO INC has demonstrated significant success in elevating social media engagement and customer satisfaction.
Clients consistently praise JOYNO INC for their exceptional team, highlighting their creativity, quality of work, and dedication to client satisfaction. One client noted being 'blown away' by the design quality and efficiency, while another emphasized the team's openness to input and positive energy. The management team's timely delivery and proactive communication further reinforced the sentiment, with clients expressing a strong desire to continue their partnership, reflecting a deep trust in JOYNO INC's capabilities.
The Management team was spot on not only did they lay out a timeline on deliverables they actually finished ahead of time! They were super cooperative to all of my needs with amazing positive energy and enthusiasm. The entire team is engaging and so kind. A breath of fresh air.
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5.0 — JOYNO INC provides comprehensive digital marketing services for a wellness company. The team is responsible for creating and posting content on various platforms, including YouTube, Facebook, and Read more
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Clients have consistently praised JOYNO INC for their exceptional value for money and high-quality services. One client noted that they were 'blown away' by the quality of design work relative to cost, even suggesting the company could charge more. Another client emphasized their affordable monthly investment, stating that JOYNO INC exceeds expectations and delivers high-quality work. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and value provided by the company.
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TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.
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5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
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Clients generally perceive TDCX as providing good value for money, with many highlighting their competitive pricing relative to the quality of service delivered. For instance, one client noted TDCX's ability to scale services while maintaining high standards, contributing to a significant cost reduction per case. However, some feedback indicated that pricing could be more competitive. Overall, the sentiment is positive, with clients appreciating the balance of cost and service quality.
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IdeasUnlimited is a company specializing in Contact Center Services, providing solutions like Inbound and Outbound Call Centers, Customer Support, and Telephonic Support. With a 100% satisfaction rate from reviews, clients commend their professionalism, timely delivery, and adaptability to client needs. Over 80% of reviewers highlight their exceptional value and alignment with company values, confirming IdeasUnlimited as a reliable partner for diverse communication needs.
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4.5 — IdeasUnlimited is providing customer service support for a FinTech company. Their responsibilities include providing customer support and handling sales calls and other administrative work. Read more
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Clients consistently highlight IdeasUnlimited's exceptional value for money, citing their pricing as fitting within budgets while delivering high-quality services. A CEO noted their "good value for cost" and another client praised their "commitment to excellence" despite budget constraints. Overall, the sentiment reflects satisfaction with the balance of cost and service quality, with multiple clients expressing that they have received more than expected for their investment.
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In the past six months, IdeasUnlimited has garnered overwhelmingly positive feedback from clients. Notable highlights include a 500% growth in revenue for Hypotenuse AI and a 30-point increase in customer satisfaction for SpeakHer. Clients commend their exceptional communication, professionalism, and adaptability, with many expressing satisfaction in their ability to manage customer inquiries effectively. Overall sentiment is highly favorable, with numerous clients indicating no areas for improvement.
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Flatworld Solutions is a company specializing in Contact Center Services, offering Customer Support Services, Inbound Call Center, Outbound Call Center, and more. Reviewers consistently praise their professionalism, project management, and communication skills, with approximately 98% noting positive customer satisfaction. Clients appreciate their cost-effective solutions, although some suggest improvements in technical aspects and call recording provisions.
Clients have consistently praised Flatworld Solutions for their detail-oriented approach. One client highlighted their provision of detailed spreadsheets and noted their organization and timeliness in project management. The hands-on nature of the team and their ability to deliver meticulous work were specifically mentioned, contributing to an overall positive sentiment regarding Flatworld's attention to detail and client satisfaction.
They provide detail spreadsheets for all of the work they do. They are very timely and organized. They were extremely detailed in their work and a pleasure to work with.
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5.0 — A veterinary management solutions firm hired Flatworld Solutions for their call center services. They utilize Zoho and RingCentral for technical support and create videos through Canva. Read more
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Flatworld Solutions is frequently recognized for its cost-effectiveness and value for money. Clients have highlighted their competitive pricing, with one stating it 'fit our budget' and another noting their 'excellent training program and cost-effective solutions.' Overall sentiment reflects satisfaction with the quality of service relative to the investment, with multiple clients emphasizing good communication and responsiveness, indicating that the value provided aligns well with the costs incurred.
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Acquire BPO is a comprehensive Contact Center Services provider, specializing in both inbound and outbound call handling, telemarketing, and customer support services. Across reviews, 100% of clients commend their efficiency and time-saving capabilities, with strengths in fast response times and cost savings. However, suggestions for improvement focus on expanding their staff to further enhance service quality.
Clients frequently commend Acquire BPO for their honesty and responsibility in service delivery. One client highlighted that the company's strengths include 'responsibility, patience, honesty, and humility.' This sentiment reflects a consistent appreciation for the transparent and reliable nature of the services provided, fostering long-term relationships, as evidenced by clients continuing their partnerships since 2010.
The service provider's strengths include responsibility, patience, honesty, and humility. These qualities have been consistently demonstrated throughout our collaboration.
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Clients generally perceive Acquire BPO as offering good value for money, with various pricing structures reported, including package deals and monthly billing. One client noted savings of approximately $1,000 monthly due to efficient call handling, while another highlighted a monthly saving of $1,500. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, although some clients suggested that lower pricing could enhance competitiveness.
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TRU29 Solutions Inc. is a company specializing in Contact Center Services, including Outbound Call Center and Customer Support Services. Their reviews highlight a 100% success rate with exceptional management and skilled staff, emphasizing their professionalism and adaptability. Clients appreciate their timely communication and partnership-based approach, with no areas for improvement noted.
Clients consistently express that TRU29 Solutions Inc. is easy to work with, highlighting their effective communication and responsiveness. One client noted the seamless workflow facilitated by having an Operations Manager coordinating efforts, which significantly streamlined collaboration. Additionally, the company's proactive approach to identifying and addressing issues without needing client prompts was particularly praised. Overall, the sentiment surrounding TRU29 Solutions reflects a high level of satisfaction regarding their ease of collaboration and commitment to improvement.
The workflow between our team and theirs was very easy. They work during our time zone / office hours and have one Operations Manager that coordinates everything for us.
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5.0 — A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and Read more
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TRU29 Solutions Inc. has received positive feedback regarding their overall cost and value for money. Clients noted that TRU29 offered 'good value for cost' and provided services at a price lower than expected, which was a significant advantage over competitors. One client highlighted their pricing as a 'big plus' in choosing TRU29. Overall, clients feel they receive a high-quality service that justifies the costs, contributing to a strong sentiment of satisfaction with the company's value proposition.
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Outsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.
Clients consistently praise Outsourced for its competitive pricing and excellent value for money. One client highlighted that the pricing fit their budget while providing good value, and another noted the company's alignment with their financial expectations. Overall sentiment reflects satisfaction with cost-effectiveness and the quality of service delivered, with multiple clients emphasizing the strong return on investment and successful outcomes achieved within budget constraints.
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Recent reviews of Outsourced reflect a consistently positive sentiment, highlighting their timely project delivery and strong communication skills. Clients praised their adaptability and commitment, with one noting, "Their commitment to the project has been most impressive." Another client emphasized the efficiency of their regression testing team, stating, "The outsourced regression team played a crucial role in accelerating test execution." Overall, clients expressed satisfaction with the quality of service and the alignment of company values.
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Staff Outsourcing Solutions is a contact center services provider specializing in customer support services, call handling, and telephonic support. Reviews indicate a high level of satisfaction, emphasizing ease of collaboration, professionalism, and responsiveness. Around 25% of feedback highlights improvements in customer satisfaction, while no significant issues were reported. Overall, clients appreciate their ability to adapt and effectively manage varying customer service needs.
Clients commend Staff Outsourcing Solutions for their professionalism and effective communication. One reviewer highlighted the 'excellent leadership' and noted the 'professionalism and compassion' exhibited by the agents towards customers. This reflects a strong commitment to service quality and client satisfaction. Overall, the sentiment is highly positive, indicating that the company is well-regarded for its professional approach and ability to meet client needs.
I am most impressed by both the professionalism and compassion the agents have for the customers. Excellent leadership from Team lead all the way up the chain! Any outstanding issues have been resolved through communication.
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Clients consistently express satisfaction with the cost-effectiveness and value for money provided by Staff Outsourcing Solutions. One client noted that their pricing fit their budget while delivering good value, while another highlighted significant savings in time and costs compared to hiring additional employees. Overall, feedback indicates a strong alignment between service quality and pricing, with several clients appreciating the convenience of annual billing and the positive impact on customer satisfaction.
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Upstream BPO specializes in Contact Center Services, offering Customer Support Services through Inbound and Outbound Call Centers. Across reviews, 100% of clients highlight their professionalism, flexibility, and cost-effectiveness in managing calls and improving customer service operations. The company demonstrates exceptional customer care capabilities, contributing to enhanced client retention and lead generation, with no notable areas for improvement reported by clients.
Upstream BPO consistently prioritizes customer needs, as evidenced by their flexibility in accommodating 24/7 service for a diverse client base. One client highlighted their impressive response times—three minutes for WhatsApp inquiries and same-day email responses—demonstrating a strong commitment to customer satisfaction. Additionally, regular communication and productivity reports further reflect their customer-first approach, leading to improved operational efficiency and enhanced quality assurance scores.
They always meet our daily deadlines as shown by the live tracker. They also send us daily productivity reports for every agent, and we hold meetings with them on a weekly basis to evaluate their overall performance. We’re able to communicate with them at any time as well. Their dedication and flexibility are very impressive. Our operational process is always ongoing and we need agents around the clock, so they’ve been flexible enough to receive calls and inquiries coming in from around the world at any time of the day or night.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Upstream BPO provides ongoing BPO services for a wellness center. They’re mainly in charge of setting appointments and handling customer care support on a 24/7 basis. Read more
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Clients consistently highlight Upstream BPO's exceptional value for money, noting significant cost savings and improved operational efficiency. For example, one client reported a 90.86% reduction in customer acquisition costs, while another emphasized substantial savings by outsourcing services compared to hiring full-time staff. The overall sentiment reflects strong satisfaction with the company's pricing relative to the quality of service provided, with multiple reviews citing 'good value for cost' as a primary reason for choosing Upstream BPO.
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VLBPO is a distinguished contact center that specializes in serving the needs of small and medium-sized enterprises seeking to delegate their customer service functions to a provider known for its
Read moreClients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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In the past six months, client feedback for vlbpo cx has been overwhelmingly positive, highlighting their exceptional project management and commitment to quality. Notably, they effectively scaled a customer service team from 7 to 183 agents while maintaining high satisfaction scores and improving response times. Clients appreciated their proactive communication and deep immersion in the company culture, with one stating, 'They built a true extension of our company culture.' No areas for improvement were noted.
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MainSource 365 Tech LLC is a comprehensive IT services provider offering managed services, cybersecurity solutions, digital marketing, and web development. The company has received overwhelmingly positive feedback, with clients praising their knowledgeable, responsive, and caring team. Notable outcomes include increased revenue and improved operational efficiency, with approximately 100% of reviewers highlighting their reliability and ability to deliver fast, effective solutions.
Clients have praised MainSource 365 Tech LLC for their creativity, particularly in marketing services such as website design and business cards. One client highlighted the 'fantastic' business cards that were 'exactly what I was looking for,' crediting the team's creative input. Overall sentiment indicates a strong appreciation for their innovative approaches and comprehensive support, showcasing their ability to cater to the unique needs of emerging businesses.
I just got my business cards yesterday, and they’re fantastic — they’re exactly what I was looking for. Main Source 365 was really creative in helping me come up with that.
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Clients consistently highlight MainSource 365 Tech LLC's competitive pricing and exceptional value for money. One client noted a return on investment of $5,000 to $10,000 within months, emphasizing the cost-effectiveness of their services. Another remarked that spending $10,000 resulted in a 500% increase in revenue, marking it as the best investment of 2020. Overall, clients appreciate the affordable, knowledgeable, and responsive support that contributes to significant business growth.
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STAFFVIRTUAL is a Customer Support Services provider specializing in 24/7 customer care services, including order processing and customer inquiries. Their services led to a 25% increase in customer satisfaction for clients like Gymshark and Milk Makeup. Approximately 100% of reviews highlight their timely project management and adaptive service delivery, with suggestions for more proactive process improvements.
Clients have noted STAFFVIRTUAL's adaptability as a significant strength, particularly in their responsiveness to changing needs. For instance, Gymshark highlighted their commendable ability to adjust to dynamic requirements, which contributed to a 25% increase in customer satisfaction. Overall, the sentiment regarding adaptability is highly positive, with clients appreciating STAFFVIRTUAL's commitment to providing flexible and effective solutions.
What impressed us most was their dedication to providing round-the-clock support and their adaptability to our changing requirements. Their project management was superb. Meeting deadlines seemed effortless, and their responsiveness to our dynamic needs was commendable.
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Call Center Services PROJECT HIGHLIGHT
5.0 — STAFFVIRTUAL provided 24/7 customer support for global order handling and feedback management to a UK-based online fitness apparel and accessories brand that caters to the young and active Read more
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Clients consistently highlight STAFFVIRTUAL's cost-effectiveness as a significant advantage, with one noting, 'Pricing fit our budget,' reflecting overall satisfaction with value for money. The service led to impressive outcomes, including a 25% increase in customer satisfaction and a 15% boost in sales for both Gymshark and Milk Makeup. While feedback indicates room for improvement in proactive suggestions for process enhancements, the company's dedication to efficient management and adaptability further enhances their perceived value.
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Premier BPO specializes in offering Contact Center Services and Customer Support Services. Reviews highlight their efficiency and cost-effectiveness, with 66% of clients reporting satisfaction with their services and ease of use. Customers appreciate their strong communication and timely solutions, though some mention pricing as an area for improvement. Overall, Premier BPO provides valuable support, enhancing client operations and streamlining processes.
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Clients generally perceive Premier BPO's pricing as reasonable and competitive, with one review noting that their pricing structure is 'not expensive' and billed monthly. Another client highlighted the value, stating the services are 'very much worth the cost.' While a third review suggested that pricing could improve, overall sentiment reflects satisfaction with the cost-effectiveness of the services, as clients reported significant savings in both time and money.
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Magellan Solutions Outsourcing Inc is a Contact Center Services provider specializing in Customer Support Services, including Inbound and Outbound Call Center solutions. Reviewers consistently praise the company for its professionalism, efficiency, and ability to enhance customer satisfaction, with one feedback noting a 10% improvement in satisfaction rates. Approximately 80% of reviewers commend their customer service and call handling capabilities.
Clients have praised Magellan Solutions Outsourcing Inc for their adaptability in meeting changing business needs. One client noted that their ability to quickly adjust services has been a significant strength, resulting in improved billing accuracy and dealer locator services. However, there is a suggestion for improvement in providing a more personalized approach to enhance customer experience. Overall, the sentiment regarding adaptability is positive, highlighting their responsiveness to client requirements.
Being able to quickly adapt to changing business needs is a strength. This adaptability has positively impacted our operational efficiency. The provider's ability to modify their approach as our requirements evolved has been beneficial.
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Clients express a positive sentiment regarding the cost and value for money of Magellan Solutions Outsourcing Inc. Many reviews highlight substantial savings, with one client estimating a monthly saving of $2,500 and another reporting an annual saving of $5,000. The pricing structure is generally described as reasonable and transparent, with long-term agreements fostering a dependable partnership. Overall, clients appreciate the efficiency and professionalism of the services provided, which they believe justify the investment.
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Dynamic Business Outsourcing Solutions is a business process outsourcing company providing administrative support and staffing solutions. Feedback indicates a positive experience, with 100% of the reviewers highlighting effective staff support and training. However, there is a suggestion for improvement in aligning reporting with client-specific key result areas.
Dynamic Business Outsourcing Solutions (DBOS) is recognized for providing cost-effective administrative support, particularly valued by clients seeking efficient back-office solutions. One client noted the firm's ability to streamline operations and enhance team productivity, emphasizing the overall satisfaction with their service. However, there is a suggestion for improvement in aligning reporting metrics to better manage client expectations. Overall, DBOS is perceived as offering good value for money.
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Konnektors is a company specializing in Contact Center Services with a strong focus on appointment setting and telephonic support. They have earned positive feedback for their customer-friendly approach, with clients praising their flexibility and effective communication. Approximately 90% of reviewers appreciated their smooth workflow and personal outreach, indicating high satisfaction with their Customer Support Services.
Call Center Services PROJECT HIGHLIGHT
4.5 — An IT and telecom consulting company engaged with Konnektors for appointment setting. The team was responsible for managing necessary calls and scheduling a meeting with customers, hitting the Read more
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Clients generally perceive Konnektors as offering good value for money, with several reviews highlighting competitive pricing that fits within budgets. For instance, one client noted that Konnektors was 'clearly the best value for our money' and another mentioned 'good value for cost.' However, there was a contrasting experience where a client felt the service did not meet expectations, indicating variability in perceived value across different projects.
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OptimumSource is a back office service provider with expertise in regulatory, tax, and payments processing across multiple regions. With a strong focus on customer support services and efficiency, they have been successful in saving costs and enhancing operational capabilities for clients. Approximately 90% of reviewers commend their quick response and quality work, though 10% suggest minor improvements in report presentation.
Overall sentiment regarding OptimumSource is highly positive, with clients praising their expertise and reliability. One client noted, 'They are a bonded company protecting information,' and highlighted significant cost savings of $2,000 monthly. Their quick turnaround times and effective communication were also commended, with clients stating they save 65 man-hours each month. Clients expressed confidence in their services, finding no areas for improvement, reflecting a strong satisfaction with their professional experience.
The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business. They are in constant communication with our department heads and provide us significant cost savings. The con is that we may lose a little control of our process. Success for us is that we have saved $2000 a month inside of a cost center now driving our bottom line.
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Clients generally perceive OptimumSource as offering excellent value for money, with significant cost savings reported. One client noted a monthly savings of $2,000 by outsourcing back office services, while another indicated savings exceeding $10,000 monthly. The pricing structure is seen as transparent and effective, with billing based on service levels. Overall, clients express high satisfaction with the company's reliability and expertise, emphasizing the financial benefits of their services.
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Concert 8 Solutions Inc. is a customer service center specializing in Contact Center Services, including inbound and outbound call handling, customer support, and telephonic support. Reviews are mixed, with 67% positively commending their professionalism, responsiveness, and effective communication, while 33% highlight ethical concerns regarding financial practices, specifically around refunding deposits.
Concert 8 Solutions Inc. is noted for their high level of professionalism and responsiveness. A client from Razor Labs emphasized their team's effective communication and thorough understanding of complex products. The client highlighted the seamless collaboration, stating that Concert 8's representatives were always ready to engage as needed. Overall, the sentiment reflects strong satisfaction with the company's services, with no identified areas for improvement.
The professionalism and understanding of our complex product, as well as their responsiveness, were most impressive. Everyone in Concert8 was extremely pleasant to communicate with. We were truly very impressed with them and they delivered perfectly.
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5.0 — Concert8 provided their client with 24/7 helpdesk services for an AI company. This included extensive training on the client's product and escalating tickets to in-house Read more
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Concert 8 Solutions Inc. has received mixed feedback regarding their cost and value for money. While one client highlighted their 'good value for cost' and praised their professionalism and responsiveness, another expressed dissatisfaction over a retained deposit and ethical concerns. The overall sentiment indicates that while some clients find their services satisfactory and worth the investment, issues related to financial transactions and transparency have negatively impacted their perceived value.
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In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.
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EPerformax Contacts Center and BPO is a large phone answering service in Pasay, Philippines. The team offers Call Center Services.
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Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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OBPO is a call center. The large Iloilo City, Philippines-based team specializes in Call Center Services and Back Office Outsourcing. The firm was founded in 2000.
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TSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
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Forward Bpo Inc., a phone answering service, was launched in 2017. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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VirtualChampsGlobal is a web design company. In General Santos City, Philippines, the agency offers Web Design and UX/UI Design.
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Asia Premier One Source is a Customer Service Outsourcing company. Based in Makati, Philippines and Taguig, Philippines, the company offers Customer Service Outsourcing and Call Center Services.
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ISupport Worldwide is a telephone answering service. The Pasig, Philippines-based firm specializes in Call Center Services and Back Office Outsourcing.
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Flatworld Philippines is a large Davao City, Philippines-based answering service company. Their services include Call Center Services and Custom Software Development.
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Designing IT-BPO (IT and Business Process Outsourcing) solutions that will TRULY suit your business needs.
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Located in Lucena, Philippines, Upstream BPO Inc is a midsize telephone answering service. The team specializes in Call Center Services and Back Office Outsourcing.
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GlobalSky Call Center is a call center. Headquartered in Pasig, Philippines and Las Vegas, Nevada, the team offers Call Center Services and Customer Service Outsourcing.
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Next level IT Teleservices is a call center service. Based in Bacolod, Philippines and Philippines, the agency offers Call Center Services and Customer Service Outsourcing.
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Collective Solution is a large answering service company founded in 2002. Their team provides Call Center Services and Customer Service Outsourcing.
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Staff Callture Incorporated is a phone answering service founded in 2013. Their services include Call Center Services and Back Office Outsourcing.
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Based in Cebu City, Philippines, Ameeratel is a midsize Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
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Launched in 2011, Philippine Leads is an Email Marketing company. The firm offers Email Marketing and Search Engine Optimization.
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Intelassist is a Quezon City, Philippines-based telephone answering service. Founded in 2007, the team provides Call Center Services and Back Office Outsourcing.
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MicroSourcing, a Back Office Outsourcing company, is headquartered in Taguig, Philippines and Lewisville, Texas. They offer Back Office Outsourcing and Transcription and were launched in 2004.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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